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360dialog Erfahrungen

3,5 (13) Eine Bewertung schreiben Deutschland Lokales Produkt

Über 360dialog

360dialog ist offizieller Facebook-BSP für die WhatsApp-Business-API und bietet eine äußerst einfache WhatsApp-API.

Erfahre mehr über 360dialog

Vorteile:

Only makes actually setting up a phone number for whatsapp easier than it is in meta's interface it self.

Nachteile:

Nothing yet that I can think of to provide a negative comment.

Bewertungen zu 360dialog

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,6
Kundenservice
3,4
Funktionen
3,8
Preis-Leistungs-Verhältnis
3,8

Weiterempfehlungsquote

6,2/10

360dialog hat eine Gesamtbewertung von 3,5 von 5 Sternen basierend auf 13 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (13)

Abhinav
Developer in Indien
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Powerful tool that gives control over WhatsApp

5,0 vor 2 Jahren

Kommentare: it's a feature loaded tool to get to and fro communication from WhatsApp via APIs and power of bots.

Vorteile:

360dialog has amazing whatsapp apis. I used it for my client Business to go live over whatsapp. Best part of it is you can have WhatsApp to and fro communication and control that with a bot. It's a amazing way to connect with your customers.

Nachteile:

360dialog has direct whatsapp api but currently WhatsApp has started it's competition cloud api by WhatsApp which is a cheaper substitute with sams number of functionalities.

Jasser
Product Manager in Tunesien
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great customer support and a master class for customer ease of use

5,0 letztes Jahr

Kommentare: Satsified partner

Vorteile:

The dashbaord get a 10 out of 10 for easy of useDocumentation is clearl and concise

Nachteile:

Nothing yet that I can think of to provide a negative comment

Cédric
CTO in Niederlande
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Horrible

1,0 letztes Jahr

Kommentare: Our experience with 360dialog was a complete disaster. They automatically deducted funds from our CC without permission, and then kept charging us for months even though we hadn't used anywhere close to the supposed "free" limit of 1000 conversations a month.When we asked for our money back, they refused to give it to us unless we closed all our phone numbers registered with them. We complied with their demand and closed all our phone numbers, but still never received a refund. It's a total ripoff. They essentially stole hundreds of dollars from us and left us with no recourse.We strongly recommend that you stay far away from these scammers. If you are looking for messaging solutions, we suggest considering just directly using meta, as its a lot cheaper (no 50eu month fee per numbder) and you wont run the risk of getting scammed.

Vorteile:

Only makes actually setting up a phone number for whatsapp easier than it is in meta's interface it self.

Nachteile:

A lot of downtime.There horrible customer support and horrible automatically adding of funds

Antwort von 360dialog

letztes Jahr

Hello Cédric, and thank you for your feedback. We are very sorry to hear about your bad experience with 360dialog and we would like to make this right as soon as possible because your satisfaction is important to us. Our team is looking into the matter and we have sent you an email to discuss how we can rectify this misunderstanding.

Anish
Software Engineer in Indien
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

360dialog - Official WhatsApp Business API provider

4,0 letztes Jahr

Kommentare: 360dialog is solid and does what it says software. Provides great API support for Official WhatsApp accounts.

Vorteile:

360dialog has the best user experience. One can get their Official WhatsApp Business API account within minutes using their embedded signup form.

Nachteile:

360dialog user interface could have been better will need some time to get used to it.

Elisha Gindae
Business Manager - Transformation in Papua-Neuguinea
Bankwesen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Automation Solution for Digital Businesses

5,0 letztes Jahr

Kommentare: We are serving a digital age of customers in our industry that has proven likable for our customer base in terms of accessibility and convince at your fingertips from anywhere in the world.

Vorteile:

The messenger solution utilizes a smart Use Cases & Technology. The WhatsApp Messaging API feature has been one that has been a great solution for us as a business and for our customers.

Nachteile:

Payments for services are current on as is, instead of at the end of the month. This would be better for reconciling accounts rather than having charges come in daily.

Antonio
CEO in Spanien
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

They are offering a landing page with a scam

1,0 vor 2 Jahren

Kommentare: I had the problem i mentioned before with their [SENSITIVE CONTENT] option, and what they told me its that they can not give it back to me, and that i can not cancel it until september because of their terms and conditions, so i will have to pay 200€ before i can leave it. Its a landing page they did to catch people and get their money. If i could put captures i would as i have the support ticket with their answers telling me all of this.

Vorteile:

I am sorry, but nothing because of the big trouble i had with them.

Nachteile:

- Too expensive 99/monthly, there are a lot of other options at [SENSITIVE CONTENT] per month. - Landing page with an offer that says [SENSITIVE CONTENT] , but its not true, when you pay the [SENSITIVE CONTENT], it takes [SENSITIVE CONTENT] from your bank account and it says you have 15 days to try it, not 30 days.

Antwort von 360dialog

vor 2 Jahren

Hello Antonio, sorry you had a bad experience with 360dialog. Please send us your email address so we can manage a refund to your account. It would be very helpful if you can send us the phone number you've used with 360dialog or ticket support numbers this can help our finance team look into the matter closely.

Peter
CTO in Ungarn
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Horrible customer service and business policies

1,0 vor 7 Monaten

Kommentare: really, really bad. When they don't feel like it, they just stop responding to customer support messages.

Vorteile:

It was easy to set up and get started. Apart from this, there is nothing good. Their UI is unreliable and inconsistent, their back-end seems to have issues regularly.

Nachteile:

customer service responds with half-sentence e-mails. If your invoice is not paid 1 day after they issue it, they DELETE (not disable, not limit) your number, take your money and don't provide the service. I have never seen technical customer service first respond with "something went wrong", then "we deleted your number" and "we may refund if necessary". I really have never seen anything like this. Please avoid if you are looking for a reliable provider.

Fenil
Software Engineer in Indien
Informationsdienst, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

360dialog review

4,0 letztes Jahr

Kommentare: 360dialog helps us to onboarding Official WhatsApp Account within minutes using the embedded signup form

Vorteile:

360dialog is one of the leading WhatsApp Business API providing platform and their API support is very good.

Nachteile:

360dialog's UI isn't that good compared to its competitors

shlomi
ceo in Israel
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

An innovative and excellent company

5,0 letztes Jahr

Kommentare: Easy and simple, I manage the customers in one place

Vorteile:

Excellent support, innovation.Technological advance, speed of response and stability

Nachteile:

Facebook's authentication is inconvenient with many glitches

Luciano
Luciano
ChatBot and Automation developer in Italien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Reliable, economical and flexible

4,0 vor 2 Jahren

Kommentare: The general experience is positive: configuration of the number, included in the Facebook Business Manager, creation of templates ... these are all easily manageable aspects through this very intuitive too. A little patience is needed in the case of customer assistance, which does not always intervene with the desired timeliness.

Vorteile:

The aspect that I liked most about 360dialog is the simplicity with which it is possible to integrate into the ecosystem of your ChatBot marketing systems, including Facebook Business Manager.

Nachteile:

Sometimes the response times from the assistance are not quick, so in case you have problems or needs you have to resign yourself and have a little patience

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Internet, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

In Betracht gezogene Alternativen:

Mal soporte al cliente y letras chicas para darse de baja

1,0 vor 2 Jahren

Kommentare: Muy muy mal, servicio al cliente es muy malo, para darse de baja tienen legras chicas que te obligan a pagar un mes más, adicionalmente la plataforma para darse de baja tiene "bugs" y el día de hoy me cobraron 3 veces el valor de lo que era mi suscripción y desde julio intento darme de baja y aún no he podido. Y el soporte al cliente pesimo.

Vorteile:

Bueno el servicio mientras lo use, fácil de integrar. Pero para dejar de usarlo está siendo un dolor de cabeza.

Nachteile:

El soporte al cliente es muy malo. Llevó 2 meses tratando de darme de baja del servicio y aún no logro hacerlo, deje de usar el servicio y por un error de sistema aun no se procesa mi baja y siguen cobrandome.

Etienne
Software Developer in Südafrika
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great WhatsApp integration platform.

5,0 letztes Jahr

Kommentare: Great experience! The support team is always there to help out when you need them, and the docs are great.

Vorteile:

The integration with 360Dialog was pretty straightforward. The only caveats were that Meta makes their APIs hard to use, but with 360Dialog's APIs, it became a lot simpler. The documentation is also top-shelf!

Nachteile:

360Dialog has amazing API documentation. I just wish that their Partner documentation would link to their API docs...

Rohan
Founder in Indien
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Amazing Service

5,0 letztes Jahr

Vorteile:

The ease of setup, speed of resolutions, price

Nachteile:

The payment module can be improved a bit.