MYR POS Erfahrungen

Easy to use, perfect for coffe shops

Kommentare: Very good experience in general.

Vorteile:

Koomi is so easy to use. I usually change my settings and prices at home with my phone. The fact it's an app on a tablet is also super nice.

Nachteile:

Unfortunately, the app has problem connecting with my wifi (sometimes it might be connections problem) but it seems I'm not the only one having those issues.

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Kommentare: Neutral.

Vorteile:

The reports, the online set up interface, the design.

Nachteile:

Tables management, inventory, pricing, intergration with UberEats (it doesn't let you modify your Uber menu from the uber website).

Savings does not balance out system issues/customer complaints

Kommentare: Easy set-up. Customer service could be friendlier and more patient with users calling with issues.

Vorteile:

Back of house reports are easy to navigate.

Nachteile:

WOuld prefer that tips can be listed in dollars as well as in %.

Great Experience

Kommentare: This POS allowed us to centralize all the information in put it all in a cloud that is accessible from many devices. This has allowed our company to work more effectively and improve the customer experience by reducing the processing time of the orders. Would highly recommend!

Vorteile:

Very user friendly, easy to install and set up. Our employees understand how to use it very easily and emphasize that it reduced the line up time we had with our previous system. It looks very sleek because it is just an iPad and paying terminals, which allows to have more counter-top space. The customer service is very personalized, always willing to develop to help our needs. In addition, the reports are all online and we can manage all of our restaurant locations under one dashboard.

Nachteile:

no cons so far. Every challenge we had was right away addressed by their customer service and we managed to find solutions that were tailored to our needs.

Great Decision

Kommentare: This was great with all the reports available that my accountant had access to. It took a lot of time and effort out of the equation and made it easier when tax season was around. Overall it helped to determine what was selling best and how better to manage my business

Vorteile:

The ease of implementation was really important since I started the business by myself and needed something that was going to be very user friendly. Also the layout was very functional and helped to make check out and taking orders very easy.

Nachteile:

There were some issues with keeping orders open and adding items - however this bug was fixed through an update

I recommend MYR

Kommentare: Processing payements is fast and easy.

Vorteile:

It is very easy to use, it is intuitive. It was easy to connect the IPad (MYR) to the Clover Flex terminal, to the MEV and to the bill printer. Also the updates are easy to make.

Nachteile:

It would be nice to be able to see all the past bills somewhere online, in the reports.

Solid way to run your cafe business !

Vorteile:

Working with Koomi was one of the most important decisions we could have ever made for our cafe. Their software is so easy to use and it is so customizable. It's a breeze in rushes and new staff catch on in minutes. Seriously. Working the till/POS has never been so fast in serving customers quickly and accurately, and Koomi is the difference. Their support team is the best I've ever seen and highly recommend them.

Nachteile:

Nothing much, actually. It's been such a positive experience from the start.

Easy, fast and good value for money

Kommentare: From the beginning, a full satisfied experience. Demonstration of the software, implementation of the solution et using since 3 years, including calls to technical support.

Vorteile:

Easy to use, to set up, to learn for employees and low expensive

Nachteile:

Constant evolution of the software adapting to technical constraints as restaurants caracteristics

We are no longer using MYR POS

Kommentare: Implementation and business team did not communicate well. Even the re-naming of the product from Koomi to MYR was poorly communicated. Email addresses changed without any mention to me I should be using a different email address. The entire process was frustrating.

Vorteile:

The concept of a fast POS is good, but it really was much slower and clunkier than Square POS -- which is free.

Nachteile:

Credit card processing was slow. Square as a POS is much faster in my opinion.

Perfect for quick service!

Vorteile:

Very easy to use, very easy to train new employees and very easy to set up and change menu items.... its just very easy...

Nachteile:

not very much back end reporting. would like more detailed reports with time of day, week and month spending trends.

Great solution for my quick serve restaurant

Vorteile:

I like that it is easy to use. Also really easy to add pop up items and temporary specials. I can do it from home and it automatically updates in store for my staff.

Nachteile:

I would have liked to be able to charge a 3rd tax for our resort.

MYR for coffee shop

Vorteile:

MYR is great for our coffee shop. It has all of the features we need, and then some. Very easy to use and to train new employees on.

Nachteile:

There are a lot of glitches that occur. One, in particular, we've had ongoing for 2.5 years that no one can figure out. It isn't the end of the world, but it does get frustrating when customers can't use their tap payment.

Good ppa EAST to use

Kommentare: When we have to train staff it is very Fast for them to understand

Vorteile:

Very easy to configure and use. Now Works with square

Nachteile:

Connection with mev is sometimes lost but I Think it is a mev issue not koomi

Small restaurant user

Kommentare: It's positive, I've worked with most big POS services in the past and this system is perfect for a smaller place like ours. No extra features that would pay for/otherwise not use.
Customer service is super nice.

Vorteile:

Simplified programming Ease to produce several types of reports Good tech support

Nachteile:

Unable to customize (colour code) item buttons of place them in specific order on screens Several updates Limited options to pay for the koomi service (They only accept credit cards)

Paul’s Pretzel

Kommentare: Overall good experience for a small business

Vorteile:

Easy to use, easy to implement and vert straightforward training to use software

Nachteile:

Very small company, not many transactions

Wish customer service was better

Kommentare: Poor due to customer support not existing. Sad to see.

Vorteile:

The reports on the admin portal are very helpful. We use them daily.

Nachteile:

It seemed impossible to receive any customer support. Emails and calls went unanswered unless we followed up several times. Tried resolving the same issue for multiple days and ultimately just gave up. Features that were sold never materialized. Disappointing.

Excellent Cash Register Replacement

Vorteile:

Super Simple, No Frills, Easy to view dashboard and get reports.

Nachteile:

I would like to colour code the buttons to make things easier. Having 24-7 customer support would be great too.

Really, really love it !

Kommentare: Really, really love it !

Vorteile:

Ease of use, iPad based, super fast tech support

Nachteile:

Sometimes the tech support picks up the call from a cell phone with poor sound quality

KOOMI

Vorteile:

It’s easy and simple to use, new employees pick it up right away. It’s very efficient and speeds up transactions. It’s extremely reliable. Customer service is a phone call away. It’s a perfect situation.

Nachteile:

Nothing really.. I have no complaints.

Coffee shop perfect

Vorteile:

You get a software with all the abilities you need for a cash register in a small shop at a perfect price.

Nachteile:

Would like to be able to add more colors so that it's easier to find items on the menu.

Using Koomi for my bistro

Kommentare: Great been using it for 2 years and subscribe to a year plan

Vorteile:

That you could structure it the way you like it It’s easy to use

Nachteile:

Can’t put orders per clients , only 1 bill or separate bills

Simple solution for small restaurant operation

Kommentare: Great service, easy setup, good onboarding and documentation.

Vorteile:

We opened a small café and wanted to keep ordering, table service, POS stuff simple. MYR is a counter service option with some table service options that was easy to implement. It does everything we need and costs a fraction of the typical restaurant POS systems.

Nachteile:

The range of the network for table service is short - so it's a counter service option first.

Review

Kommentare: We experienced a couple of technical issues but tech support is there. T
Wedid have times that we're critical an fee had to do everything's by hand. It got rectified the next day but I guess that's the price to pay when everything is online.

Vorteile:

Easy to use. Good. Takes less spaces since it's an iPad.

Nachteile:

No features for groups reservation to add service fee extras.

Koomi delivers

Kommentare: Koomi has made it easy for communication from the order taker to the kitchen. Order errors have been eliminated.

Vorteile:

Easy to use, reliable and support is constantly adding new features

Nachteile:

Nothin really comes to mind. No problems.

User friendly

Vorteile:

It is very easy to use, we have frequent updates, don’t need a very elaborate training to use it, everybody can use it

Nachteile:

MEV disconnect frequently Have to reconnect the clover (paiement machine) at least once every three days