OneTrust Erfahrungen

OneTrust mit Bugs und ohne Lösungsorientierten Kundensupport

Kommentare: Leider habe ich keinen guten Eindruck von dieser Software oder dem Unternehmen. Alle Mitarbeiter sind stets bemüht aber wirklich vorankommen ist sehr müssig. Es ist teilweise buggy und Lösungsvorschläge kommen nicht immer vom Support sondern aus eigenen Reihen. Es wird auf den nächsten Sprint/Release vertröstet oder auf einen Kollegen verwiesen. Wir haben dieses Tool im Bereich Cookie Präferenz eingesetzt und sind ein Stück weit von One Trust abhängig um gesetzlich korrekt auftreten zu können. Dies ist nicht gewährleistet und ist meiner Meinung nach ein Unding!

Vorteile:

Das Prinzip eine URL schnell mit dem Tool verbinden zu können und die gewünschten Einstellungen vorzunehmen.

Nachteile:

Der Kunden Support, die Einführung in das System, die Wartezeiten auf Lösungsvorschläge

Incredibly useful for any organisation wanting to achieve ISO 27001 certification/compliance

Kommentare: Fantastic experience, I don't how we would have achieved ISO 27001 certification without Tugboat Logic. It certainly is making our organisation a lot more secure. If we were to manage ISO 27001 compliance without Tugboat it would cost us many hours and salaries, so it is also a money saver.

Vorteile:

The ease of use and how intelligently the system was designed is a huge plus. There are so many integrations available to reduce manual work. User management is great too. Outrageously affordable considering everything you get.

Nachteile:

Would be good to have the ability to upload completed excel questionnaires in vendor assessment tool. For global organisations it would be great to have the UI localised in other languages and options to translate policies and procedures.

Very complete to run a solid Data Privacy programme

Vorteile:

Perfect to run a Data Privacy programme even in large organizations. It allows you to easily keep track of all different aspects, from data mapping of 3rd party providers to recording assets and processing Subject Access Requests. Colleagues in other Privacy-related teams also use it to track consumers' consent successfully. The interface might look retro, almost basic, but it has all the functions a team needs to ensure accurate recording of processing activities and compliance with GDPR and other Data Privacy Regulations. I also really appreciate the learning section on different countries' regulations and the new features that are being developed such as the integrated redaction feature.

Nachteile:

It can upload things a bit slowly sometimes. There also seem to be limits to the size and types of attachments you can upload, but nothing major. As already mentioned, the interface could be improved for an easier user experience. These are minor issues, mostly cosmetic, that take nothing away from how useful this programme has been to my team. 10/10, I would recommend to anyone looking to start a centralized Privacy programme.

No support on Github, problems ignored

Vorteile:

It is working, but I have size issue that need to be solved

Nachteile:

OneTrust does not answer problems on Github. I got a big size issue with OneTrust on iOS / Flutter, making the app 40 Mo heavier than expected, the question has been unanswered since 1 month, and it seems other questions get ghosted.

Vastly improved our data security process and overall compliance

Kommentare: Very positive. Customer support helpful.

Vorteile:

We compared a number of options to procure OneTrust and are glad we made the decision. The tool has a number of pre-programmed processes and control which meant that we were able to quickly adopt best practice without having to spend huge amounts of resource doing this before making a purchase.

Nachteile:

Our network infrastructure made achieving SSO difficult, we got there in the end however it was a challenge. Sales team were good, ocassionally pushy at times.

Tugboat for Soc2 Type2

Kommentare: Certainly allowed us to wrap up our audit in half of the required time.

Vorteile:

Most important for us was our ability to house all our Soc2 Type2 required documents into a single platform. Further to the above, Tugboat has many modules to manage the audit process hence saving you time and money to build your own custom processes.

Nachteile:

Does not have a process to manage company assets.

Organized Well

Kommentare: good

Vorteile:

Policies/Controls/Procedures/Evidence linked together and organized well to navigate.

Nachteile:

Unable to upload or Generate PDF from the system. The formatting of the text is not good. Training of documents is not possible for controls/procedures. Only it is available for Policy.

Compliance Skeptic

Kommentare: Cloud based progress and automation.

Vorteile:

PCI and SOC compliance is key in our industry. Tugboat resources and step by step alerts provided the assurance to our team who was not formerly trained on compliance to achieve the certifications required by our customers.

Nachteile:

The compliance certification review team did not have full knowledge or understanding of the Tugboat database and had a difficult time understanding the navigation system upon purchase. We ended up working manually which made the following year alot more difficult to follow.

This is how you do ISO 27001 without the pain

Kommentare: Great product, great team behind it

Vorteile:

Idiot proof setup and operation - exceptional automation and integration capabilities

Nachteile:

No real complaints - just want more integrations :)

A complete compliance management platform

Kommentare: Using Onetrust has been a good experience. The technical support is ok.

Vorteile:

Onetrust is a very complete platform for managing risk, compliance, privacy and other important roles inside the company. You can manage cookies, assets, assessments and other features.

Nachteile:

It is a hard work to integrate Onetrust with other systems and it is also difficult to perform tasks such as cookies scanning and the translations of the tenent is not automatic.

Centralized consent and Preference Management Repository

Kommentare: We have created a centralized preference management using this tool. Where all customers preferences for mode of communication is stored and also communication opt outs are stored for compliance.

Vorteile:

Audit Log has self service capability to view and report for audit and compliance teams. Data Portability and access controls. Ability to keep up with changes in privacy laws.

Nachteile:

Cost is higher when compared to its competitor Possible Now. Vendor license fees is almost double when compared to Possible now

waarom wij voor onetrust kiezen

Kommentare: alle voorkomende avg zaken

Vorteile:

volledig en overzichtelijk vooral cookie consent icm datamapping.

Nachteile:

je hebt wel wat extra kennis nodig maar onetrust levert perfecte online en relevante trainingen en kennis.

Prima en veelgebruikte tool voor cookiebeheer

Kommentare: Binnen ons bedrijf gebruiken we niet alleen de cookiemanager, ook het doen van bijvoorbeeld DPIA's gebeurt vanuit OneTrust. Ik was altijd alleen maar bekend met de cookiemanager, maar het is een tool met veel mogelijkheden. Daarnaast reageert de support snel op vragen.

Vorteile:

OneTrust is een fijne tool als je weet hoe het werkt. Een training is dan ook erg belangrijk. Het is een veelgebruikte tool in de markt. Veel externe agencies waar we mee samenwerken, weten er ook mee te werken. Dat zorgt ervoor dat je niet alleen op eigen en interne kennis hoeft te vertrouwen in het gebruik ervan. Verder doet de tool gewoon zijn werk: het helpt om cookies te beheren op de site.

Nachteile:

Het nadeel vind ik dat het moeilijk is om cookies crossdomain te managen. De tool geeft de value niet door als je naar een ander domein switcht. Daar zijn trucjes voor om dit te beïnvloeden, maar het zou fijner zijn als OneTrust hierbij kon hepen.

Prodotto ottimo,

Kommentare: Ci ha risolto un potenziale problema, è diventato uno standard interno.

Vorteile:

Semplifica la gestione dei cookie, consente un’elevata personalizzazione in termini di layout, facilmente integrabile . La Dashboard risulta utile per tenere sotto controllo tutti i touchpoint.

Nachteile:

Il fatto che lo scan dei cookie avviene solo a sito online e visibile dall’esterno.

La plateforme de gestion de conformité tout-en-un

Vorteile:

Après avoir testé plusieurs outils de compliancy, le point fort de Onetrust est qu'il fournit des modèles de politique de confidentialité et de consentement que les entreprises peuvent personnaliser en fonction de leurs besoins spécifiques en matière de données.

Nachteile:

Onetrust peut être coûteux pour les petites entreprises et les celles qui allouent peu de budget à la mise en conformité de leur collecte data. Il ne garantit pas une conformité totale puisque le setup de l'utilisation dépendra de celle-ci ou non

KNIME User Review

Kommentare: The team has been very helpful, patient and has collaborated with us through the process. The app works well and it is easy to enter information; however, it will be more efficient if we can automate the process of uploading as much information as possible.

Vorteile:

Ability to capture the information and determine how our company is doing. We did not measure CO2 before and it was very insightful to be able to see where most emissions were being generated.

Nachteile:

Better integration and easier way to automatically load the results. Additional information on the descriptions. Having one table format so we can easily import the information. By easily identifying the mapping we ca understand which records from our system went into each summary.

Cookies consent tool

Vorteile:

Website cookie scan Cookie Autoblocking

Nachteile:

Hard to setup AB Testing reporting issue

The best in the business

Kommentare: It's been amazing so far, I'm really satisfied with the platform together with the service .

Vorteile:

The most I like about OneTrust is how efficient the work has become as soon as we started using it. All manual work is gone and everything done under one hood.

Nachteile:

Since we've recently started using OneTrust, there's nothing comes to my mind yet.

Uiterst geschikte tool voor een cookiebanner op je site

Vorteile:

Onetrust is gelinked met onze compliance tool zodat wij makkelijk en snel kunnen schakelen en kunnen voldoen aan de wetgevingen rondom avg/gdpr.

Nachteile:

Mulit language switch is erg onhandig om in te richten. Om in het systeem te werken heb je wel wat training nodig. Zodra alles staat zijn de aanpassingen eenvoudig in te voeren

Great product to get your SOC compliance

Kommentare: positive experience.

Vorteile:

Loved easy to use interface and the way everything is organized. Getting compliance documents organized and up to date is a difficult job. Tugboat Logic makes that look easy and my time is spent reviewing the documents not organizing or talking to the lawyers.

Nachteile:

You can use the policies to file and weed out RFPs

Very complex but complete

Kommentare: it's good but it's not perfect

Vorteile:

It's a very complex software with a lot of features

Nachteile:

It's very confuse even with webinars and tutoriais, it seems like a lot of softwares that were merged into one

Big Bang for the Buck

Vorteile:

Most of the core features needed to operate a successful compliance and audit department The customer service from this company is great. If I have a question I get a fast response with an offer to hop on a call for training.

Nachteile:

Task management could be a little more user friendly.

One trust is a cloud tool for GDPF related compliance and its good

Kommentare: We use it for GDPR and compliance related issues. The breach incidents can be logged on it. Risk management training and audits can be conducted via this. Tasks can be assigned to review for GDPR on it and can be tracked of its progress. Overall its very easy. If it had more features as per companies requirements, it would have been great.

Vorteile:

Its very simple to use and the dashboard is very simple to understand for new user

Nachteile:

Does not have many features. It's very simple with very less features. The other tools in the market have more tools for risk and compliance and audit tasks.

Difficult without onboarding support

Vorteile:

It was okay to cover our data privacy and cookie management needs

Nachteile:

Implementation was too difficult when we decided to add automated CCPA form and had to switch to another vendor

A useful platform to comply with GDPR and ISO 27001

Vorteile:

The product can be integrated with Office 365 and it's easily customizable (company logo, authentication, etc.). The Awareness Training capabilities, the Assessment Automation (PIA, DPIA automation) and the Data Mapping functions are very useful. The Data Mapping offers an assessment overview to immediately access the results, the risk levels and residual risk score.

Nachteile:

Sometimes the online assessments have some minor bugs (especially during the DPIA) and to answer the questionnaire it's better export an Excel file with the matrix.