--- description: Detaillierte Informationen über OneTrust zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OneTrust Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [DSGVO Software](/directory/31309/gdpr-compliance/software) > [OneTrust](/software/174564/onetrust) # OneTrust Canonical: https://www.capterra.com.de/software/174564/onetrust Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/174564/onetrust?page=2) > Datenschutzmanagementplattform, die Organisationen dabei hilft, Datenschutzbestimmungen einschließlich der DSGVO einzuhalten. > > Bewertung: **4.3/5** von 56 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet OneTrust? On-Premise- und cloudbasierte Plattform, die Unternehmen jeder Größe mit Geolokalisierung, Bestandskontrolle, Datenmapping, Datensatzverwaltung, Auditing, Berichterstattung, Terminplanung und mehr unterstützt. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 56 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: OneTrust - **Region**: Atlanta, USA - **Gegründet**: 2015 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - Alarmfunktion / Benachrichtigungen - Archivierung & Aufbewahrung - Beurteilung-Management - Compliance Management - Compliance-Verfolgung - DSGVO-Compliance - Data Mapping - Data Masking - Data Subject Requests (DSR/DSAR) - Daten-Identifizierung - Datensicherheit - Erkennung sensibler Daten - IT-Risikomanagement - Identitätsprüfung - Internes Kontrollmanagement - Leistungskennzahlen - Lieferantenzahlung - Offboarding - Onboarding - PIA/DPIA - Reaktions-Management - Richtlinien Managemen- - Risiko-Scoring - Risikobewertung - Risikomanagement - Risk Analysis - Self-Service Portal - Störfallmanagement - Vendor Risk Management - Wirtschaftsprüfung-Management - Workflow-Management - Zugriffskontrollen / Berechtigungen - Zustimmungs-Management - Überwachung - Überwachung von Sicherheitsvorfällen ## Integrationen (83 insgesamt) - 1Password - 4Degrees - 6sense - ALTR - ActiveCollab - Acxiom Customer Data Management - AdRoll - Adobe Experience Manager - Airtable - Alibaba Cloud - Amazon API Gateway - Amazon DynamoDB - Amazon RDS - Amazon Redshift - Amazon S3 ... und 68 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [DSGVO Software](https://www.capterra.com.de/directory/31309/gdpr-compliance/software) ## Ähnliche Kategorien - [DSGVO Software](https://www.capterra.com.de/directory/31309/gdpr-compliance/software) - [Vendor Management Systeme](https://www.capterra.com.de/directory/10024/vendor-management/software) - [Compliance Software](https://www.capterra.com.de/directory/30110/compliance/software) - [GRC-Tools (Governance, Risikomanagement und Compliance)](https://www.capterra.com.de/directory/30656/grc/software) - [Risikomanagement Software](https://www.capterra.com.de/directory/30665/risk-management/software) ## Alternativen 1. [caralegal](https://www.capterra.com.de/software/1011641/caralegal) — 4.5/5 (17 reviews) 2. [Osano](https://www.capterra.com.de/software/194957/osano) — 5.0/5 (1 reviews) 3. [TeamMate](https://www.capterra.com.de/software/151388/standardfusion) — 4.6/5 (39 reviews) 4. [Accountable](https://www.capterra.com.de/software/135001/accountable) — 4.8/5 (34 reviews) 5. [Resolver](https://www.capterra.com.de/software/147599/resolver) — 4.4/5 (79 reviews) ## Nutzerbewertungen ### "My primary to-go source for INternal Audit" — 5.0/5 > **Anke** | *4. März 2025* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: DataGuidance delivers up-to-date information about legal changes world wide. > > **Nachteile**: There is nothing not to like about OneTrust DataGuidance\! > > I am an Internal Auditor and Data Analyst in a big German company with locations for sales and manufacturing all over the globe. OneTrust DataGuidance is the tool to go for me regarding all legal topics required for Internal Auditing world wide. ----- ### "Great tool for data privacy management\!" — 5.0/5 > **Mohamed** | *16. April 2025* | Alternative Streitbeilegung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: OneTrust makes privacy management so much easier\! The platform is very user-friendly, and the tools it offers for compliance are top-notch. I love how it helps me stay on top of regulations and automate a lot of the tasks that would otherwise take up a lot of time > > **Nachteile**: One downside is that sometimes the interface feels a bit too busy, especially when there are a lot of different policies and documents to manage. It takes a bit of time to get used to navigating all the features. > > Overall, my experience with OneTrust has been really positive. It’s helped streamline our compliance processes and has made it much easier to track and manage data privacy across various regions. Their customer support is also pretty responsive whenever I’ve had questions. ----- ### "At the forefront of privacy, risk, and regulatory compliance management." — 5.0/5 > **Christine** | *6. Mai 2025* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: OneTrust proves to be a fundamental platform for incorporating risk management and compliance into the flow of our daily operations, which translates into greater security, efficiency, and reliability in the handling of technology and information. > > **Nachteile**: From my perspective, I don't see any disadvantages or criticisms that stand out about this platform. > > For our team, OneTrust is fundamental in allowing us to proactively identify, evaluate, and mitigate IT and cybersecurity risks. Likewise, it helps us to assess and monitor risks related to third parties and to automate risk management and compliance tasks, thereby optimizing our teams' resources, among other functionalities. ----- ### "Privacy Platform with Strong Customisation, But a Steep Learning Curve" — 5.0/5 > **Stuart** | *25. Juni 2025* | Pharmazeutika | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What really stood out for me with OneTrust was its flexibility. It’s not a one-size-fits-all setup. You can build out your program using only the modules you need, which made it easier to scale things gradually. For example, we started with basic data mapping and DPIA workflows, and later added vendor risk assessments and some of the AI governance tools. It also does a good job at helping you stay aligned with various data protection laws—GDPR, HIPAA, CCPA, and so on—without needing to constantly reinvent the wheel. Templates are built in, but you can tweak them to suit your own use cases. That’s something a lot of other tools don’t offer. The integrations are solid too. Being able to hook it into Microsoft 365, ServiceNow, and Jira saved a lot of time and avoided duplicated effort between teams. Once it's set up, it becomes a central privacy hub that supports collaboration across legal, compliance, security, and even procurement. > > **Nachteile**: The downside? It’s not exactly beginner-friendly. The platform has a lot going on, and unless you’ve got someone on the team who’s either done it before or is willing to go deep into configuration, it can feel quite heavy. Some modules, especially around risk scoring and third-party assessments, take a fair bit of trial and error to get right. Also, it can be sluggish at times—especially if you're dealing with large volumes of processing records or complex workflows. That’s more noticeable in bigger organisations, but still something to be aware of. And the cost… It adds up. The base platform covers the essentials, but anything more advanced usually comes with an extra price tag. That can be hard to justify for smaller teams unless you’re using it extensively. > > Overall, I’ve found OneTrust to be a strong platform for managing privacy and compliance work—especially when you need to meet strict regulatory expectations across multiple jurisdictions. It’s not plug-and-play, but if you invest the time into setting it up properly, it really pays off. It’s helped bring structure and consistency to privacy operations, especially in areas like DPIAs, vendor management, and internal policy enforcement. It’s best suited to companies that are either highly regulated or rapidly scaling their compliance needs. If you’ve got the resources to implement and maintain it properly, it becomes an essential part of your toolkit. ----- ### "Very poor support and disappointing customer experience" — 1.0/5 > **Nicolas** | *26. Mai 2025* | Personalwesen | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The interface is clear, the features seem robust, and it gave the impression of being a solid and reliable compliance solution — which is what led us to choose OneTrust in the first place. > > **Nachteile**: After a simple domain change, I lost access to the platform and was unable to reset my credentials. Since I couldn’t log in, I also couldn’t contact support — and despite multiple follow-ups over more than 40 days, no one took ownership of the issue. I was passed around between contacts without any resolution. For a paid service, this level of support is unacceptable. > > I’ve been trying to regain access to my OneTrust account for over 45 days after a simple domain change. Despite being a paying customer, I’ve been caught in a loop with no way to log in, no access to support, and no one taking responsibility for solving the issue. I’ve contacted several people, including sales contacts, multiple times. The only consistent response I’ve received is redirection — but no actual resolution. What’s even more frustrating is the contrast: the team was very proactive when it came to contract renewal. But once the contract is signed and paid for, you’re left alone, even if you can’t access the service at all. If you’re a small or medium-sized company, I strongly do not recommend working with OneTrust. Their support structure seems designed for large enterprises, and they don’t care when smaller clients are stuck. A critical tool like this should come with reliable, accountable support. Unfortunately, this has not been my experience. ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/174564/onetrust?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/174564/onetrust) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | ----- ## Strukturierte Daten