eZee Frontdesk Erfahrungen

Best serve for the boat

Kommentare: The live support is very active and helpful

Vorteile:

It is adaptable even for the boat shuttle

Nachteile:

Not allowed the client to touch the SQL database

My Rep was very nice and helpful

Kommentare: We are able to check guests in and out and do reservations and auditing

Vorteile:

-The check-in screen -It has a lot of search options It has many features It always has an error pop up It doesn't often hold information through to next time once save button clicked

Nachteile:

That it has a lot of glitches and that the reservation and check-in screens are separate, and that you have to click into each online reservation to check if it has been assigned a room.You are also often unable to change the starting cash amount at log-ins

Not yet out of the woods

Kommentare: As an Administrator I feel Ezee Software can be improved especially by providing us with our own licensing portal where we can surrender and allocate licenses on our own. Also when the server is updated with a service pack, all clients stop working until I physically go to the client to put the same service pack, why cant the client automatically update from the server once the software is open on client machine.

Vorteile:

Has virtually all functions. Not heavy on computer resources. Easy to use 24/7 Customer Service Responsive Customer Service Easy to install

Nachteile:

Licensing regime is clumsy and confusing. Some support staff seem to lack basic knowledge on the products. No official training available for users and administrators

Ezee front desk review

Kommentare: Very good

Vorteile:

The software have a good interface, intuitive and easy to use but the setting menu is not really that simple.

Nachteile:

Some Asian OTA aren’t supported . Setting the booking calendar should be easier.

Fully Featured, Does Everything you want

Vorteile:

This software allows me to be flexible in how I run and sell my hotel online. I can do basically anything I want with advanced features available. As my hotel has been growing, I really appreciate the software can handle the more "professional" things and grow along with me. Also, I appreciate the 24hr support, I've used it countless times.

Nachteile:

Sometimes it can be a bit harder to learn than other software, because of the features. BUT, I still prefer this over a simpler software which would prevent my hotel from being professional.

Happy and satisfied

Kommentare: Happy customer and active back end support

Vorteile:

The simplicity - optimized options and readiness it is an out of the box solution that fit very well hotel operations.it helps optimize operations. I have chosen this solution for my client and i am very happy because my clients are satisfied.

Nachteile:

The reporting module A PMS solution should be at lease giving access the consultant to produce reports that the client want to have. the fact that every time a report should be build has to be communicated to the developers is not professional . at lease for the partner of ezee like our company we should be able to produce those reports it is better and fast

Live support team is excellent always help full. Thanks a lot for the live support

Vorteile:

The software is very easy to use you can train a person to use it in just a couple of days and the imp part is the service , Using live support is very easy we get connected live by just a click and the executive always there with a welcome note and there to help you in all your problems and make sure that the query is resolved . Live support team is excellent always help full . Thanks a lot for the live support you guys are very friendly and best customer support team . three cheers and best luck !

Nachteile:

no cons which we faced till now it is working very fine for us lot used many softwares but ezee front desk is really the eziest one very user friendly so no negatives from my side .

Fully satisfied, the way my agent work is too fast to compared other agent before.

Kommentare: The software have lot of easy function to complete the business with easy hotel,

Vorteile:

We are using more than 4 property this front desk software because of its function, which is more function able. Online support is also best to get help at any time. We love its channel manager too

Nachteile:

1. easy room reservation, 2, inventory manage, 3, quick night audit way 4, reservation details list, 5, back up and restore way, check in check out time, also have many more

I can write about eZee that it has maximum and support team are really great and very effective

Kommentare: e-mail settings still not match with the field and also it should be customized. The report view should be print both portrait and landscaping orientation. Should be examined that existing good position of all settings remains unchanged before release new sp.

Vorteile:

reporting and both fd and burrp. Especially Front Desk Inventory and all integration. SMS and Email.

Nachteile:

randomly released sp and the good one is missing after installing new sp. It is very much regrated us.

Mnarani Club, Kilifi, Kenya review

Kommentare: The program is quite user friendly and assist in viewing a lot of data at a glance. We have little problems and if there are problems or queries, the 24hr assistance is fast.

Vorteile:

The point of sales is directly linked and updated to the hotel operating system and easily communicates to the accounting system. it is also fairly user friendly.

Nachteile:

there are many features that might be updated or added since the program was initially set up for our property. We might not always be aware of the new features or know how to use it to its full potential. Personal contact sessions every 2 years or so will be very valuable as there are certain issues that is very difficult to get sorted out via live chat or skype.

Superb PMS and Support

Vorteile:

The Support are very good, their team assist every problem that I come up with patient and fast response. they have a solid support team that 24 hr available. The POs also too good to be true. so easy to operate. All of the staff never complaint about the POS.

Nachteile:

the integration for the accounting software, not all of the accounting software are support to be integrated to Ezee system. Only few of them But overall ezee are a All in one system so itself is enough for the middle F&B traffic Transaction.

Great Software

Kommentare: Started using the software in 2011 for our first hotel. Just downloaded the demo, self taught ourselves to use and bought the license. Its an ezee (like the name) software to use. Very user friendly, hack proof (which is vital for businesses) and all encompassing. Just the click of a button and everything I need to know comes up

Vorteile:

Ease of use, very direct, user friendly

Nachteile:

No automatic updates, I wish the latest versions could automatically update

User Friendly and dynamic

Vorteile:

Captures most features any Hospitality industry may want. From Booking and reservations, hotel POS etc. GUI is up to standard.

Nachteile:

You have to be trained first or use the manual to be able to do everything in the software. But once you have been trained, you will be champion

Great job

Kommentare: Is a nice system, Rep did an amazing job for our FD very professional

Vorteile:

Always help, any time we need for any situation we have

Nachteile:

nothing, all is great for us and we hope to keep like this

best customer support

Kommentare: Helpful customer support, especially executive.

Vorteile:

great customer support, fast service via remote

Nachteile:

version 6 seems easier to use than vers 7 and vers 6 wont be supported next year

eZee Frontdesk_Review

Kommentare: Helpful

Vorteile:

Centralized all of our OTA bookings and details

Nachteile:

Sometimes some server downtime or stuttering of performance

I have been really impressed with the effort that the eZee team puts in to improve the software.

Kommentare: I have delt with a number of software companies but eZee has an outsatnding support team that's available to help you any time. Another reason I am so eager to work with eZee is that you are constantly working to improve your software and become the best. The software overall is amazing and gurantees value for your money.

There are very few cons off course, like the fact that you have to preconfigure reasons for certain actions like voiding, cancelling a booking or room change (all the pre-configured reasons required). This feature is quite inconveniecing because you can't think of all the reasons there and then, it would be best if you left it open to give a reason when need arises. Looking at the way most hotels and Lodges operate in Zambia, the banquet module does not easily fit in as the Conference is charged Separate and also things like Buffet, tea break etc are charged individually. Last but not the least, In case where a client pays his taxes on cash basis, eZee does not provide a report that can give you tax only on cash settlements minus city ledger settlements. It would be a perfect systems with these few improvements.

Been using Ezee for the past 2 years, its ezee to use. Nice PMS system.

Vorteile:

Friendly user interface, Reporting is vast, Auditing is excellent Information database is excellent, restriction of users to certain modules and settings.

Nachteile:

Configuration part is quiet hard for some modules, software is quiet heavy. Live support is quiet slow sometimes.

easy to understand

Kommentare: NO Benefit at the Moment, you tell me

Vorteile:

straight forward to understand, the Front desk Chart are so Supportive to Client. that makes E-zee soft to stand out in Product wise thank you so so very much. Appreciate it Cheers.

Nachteile:

Nothing, is just that at some point you get hook up with the softwear. so far so good am so Impress with the chart online, so supportive and informative thanks so much

Decent product, used for several years, graduated to a less expensive more robust PMS

Kommentare: Ezee was what we needed at the time when we first converted from paper and pencil. As software has developed for Hotels/Hostels Ezee has kept adding features but loosing out to products that are far less to operate.

Vorteile:

It performs a lot of functions and I like the way it organized some things

Nachteile:

Customer support was very difficult to work with and provided few, if any solutions. Finding the report you wanted to run was difficult because their is so many reports to run. If you needed to perform two different functions at the same time you could not, only one at a time.

EZEE Team support

Kommentare: Stable billing revenues

Vorteile:

Its features and reliability and online live support

Nachteile:

i like ezee software because its friendly to use

Ease to use and thanks to Rupal

Vorteile:

Very straightforward. flexible with all my needs. Simple interface. 2 way connection with most OTAs. Plenty of features to choose from.

Nachteile:

No comment. All works perfectly in my personal experience. outstanding service by the team. Thnaks again guys.

Helpful Live support Team, Available 24x7 for countless time you visit and they are always there.

Kommentare: Helped us to streamline the Daily operations.

Vorteile:

This software is easy to use. Live support team is very helpful, especially Rep helped us lot and made work easy.

Nachteile:

nothing for now and if there is any outstanding then will surely update and let them to and as always they will be there to help with.

Excellent software and good service

Kommentare: It's a great help for our company.

Vorteile:

My overall opinion of this software is that it is easy to use and i like the support is reliable and fast

Nachteile:

Not in mine language. I would like to have the program also in dutch but thats tempory. Think that in time i will get use to the english version

Friendly user hotel management eZee

Kommentare: Having an experience of more than two years with the system. And am having good knowledge of the system.

Vorteile:

It is friendly user software with effective updates every time.

Nachteile:

Till now it all okay but further some things need to be change.