Ooma Office Erfahrungen

Long time user

Vorteile:

Appreciate that the platform is always adding new features and other requested functions

Nachteile:

Set up is a bit tricky in the beginning to be honest

Glad we switched, but minor issues

Kommentare: Their sales team was very persistent and informative. Set up was simple once we got around to doing it. However, we have had to contact customer support, several times due to device issues. Good news is that their customer support is very responsive. But there are still a few minor issues have not been resolved.

Vorteile:

It’s about half price of our prior provider. And, it is very intuitive to set up those who know how to operate technology.

Nachteile:

For some reason, we don’t get an alert notification on the phone itself when there’s A voicemail. We’ve had several glitches with the phones eg. Call Park that we had to contact customer support for. Customer support was very helpful. Most of the issues have been resolved. They required a firmware update. Hopefully we can get the rest of the minor issues resolved soon.

Stay away at all costs

Kommentare: There is nothing positive I can say about Ooma. They issued me a phone number that didn't work and I spent so many hours trying to correct. They wouldn't credit the bill for the time the phone line didn't work despite initially agreeing to issue the credit. It is impossible to get anything fixed or even to understand the issue. They bill more than the agreed upon costs. They mailed the phone to the wrong address and when I asked them to confirm the address they lied and said they confirmed it with UPS. They sent the wrong phone of a much lessor value and utility. Ooma makes AT&T and xfinity look like they have first rate customer service in comparison.

Vorteile:

The best thing about Ooma was leaving Ooma to another phone company.

Nachteile:

Too many things too list. Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and they told me they cant because it is not an Oooma phone number despite issuing me the phone number which I proved with documentation they issued to me. The phone number only worked sporadically with the majority of calls getting a disconnect recording which they blamed on the phone company of the caller even though I tested the phone line by calling from another Ooma phone a few times as well as ATT and Verizon all with the same result. It took them over ten hours of calls until they finally admitted to the problem and told me the only option was to take a new phone number after I paid to have literature and website put out with the issued phone number. They would not even refund the money they charged me for the phone line that did not accept calls. They billed me twice for the first month which i wouldn't have noticed if I wasn't having other issues with OOMA. Ooma puts you on hold for about an hour to transfer you to the correct person for help, subsequently, you then they put you on hold again and disconnect you so you need to start over. The representatives constantly telling lies instead of fixing issues. Blaming the issues on everything else instead of taking ownership of the issue.

Great Choice for small Business and Reliable.

Kommentare: Call quality is great and the system is easy to use. Have a lot of included options in the system and you can have both an ATA and desk phone on the same ext.

Vorteile:

Have had many years and have only seen one outage in 5+ Years We have been using it. The outage was fixed in less than an hour so did not impact us much. Very helpful staff and a great price for business looking for a easy to use system with all the features.

Nachteile:

Locked out of phone settings so if you are looking for changing phone wallpaper there is no option to do this on the phones.

Simple to use, simple to set up and great voice value.

Kommentare: Ooma is a great solution, and budget friendly. You can emulate most features that other UCaaS providers provide. If you need contact center functionality, this would be their enterprise product depending on what you need to do with it. Multi - Site set ups are also a breeze.

Vorteile:

We had a property where the phone system has failed completed. Spun up OOMA office with phone numbers and set up Remote Call Forward on the lines coming. Property back in business within 45 minutes which included any tweaks. We ordered phones after we got it all set up.

Nachteile:

If using the wifi on the phones, it is best to have a network jack that has access to the internet to get started with firmware downloads, etc. We have some challenges getting that part set up and had to get on the phone with support and they were helpful for us.

On the fence

Kommentare: Still on the fence. Unless they can give me reliable phone service I may be looking for alternatives.

Vorteile:

The price is great and you can customize the features you need.

Nachteile:

The service was lacking. Our phone has been losing internet connection repeatedly and even though our internet speed/latency is beyond what Ooma requires, they still tried to blame the issues on my internet connection (and even told my staff that a jitter time of 1ms should be 5ms, even though the fact is a lower jitter number is desirable not higher).

Saved us money and gave us more features than old POTS lines.

Kommentare: Extremely satisfied with the service, features, and price.

Vorteile:

Cut our phone expense down to about 1/5 what it used to be. Ability to take our phone and work from other locations when needed. Ability to use our cell phones thru the mobile app and have it appear as if we are in the office.

Nachteile:

Texting ability was included initially but now appears to be lost and only included with their Pro plan.

Amazing product!!!!

Kommentare: My overall experience with Ooma Office has been fantastic!!!! I don't have anything to complain about!!!! The options for the product are absolutely amazing, and the customer service is excellent!!!!!

Vorteile:

I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out!!!!!

Nachteile:

Honestly, there isn't anything I don't like about this product!!!!

Best phone system for your business

Kommentare: Ooma Office has been exceptional. I have had nothing but great reviews for them

Vorteile:

Easy usuage and the efficency of their customer service is next to none. Customer service is very dedicated. They answer the phone on 2nd or 3rd ring, curteous and happy to talk to you, stick with you until issues are resolved and follow up to make sure you are satisfied. They are simply amazing

Nachteile:

Nothing- may be make the handset a little smaller.

I have loved this company since I started using it in 2016

Kommentare: Excellent. I recommend Ooma to everyone I meet.

Vorteile:

Text messaging, desktop app, recording features are so simple to use

Nachteile:

Some mobile devices have a lag for text messages

GHonest review

Kommentare: Excellen product and the support team is amazing

Vorteile:

Ease of use - excellent support team has help beyond expection

Nachteile:

wait to get inital set up - had to schedule

Ooma Office is Super

Kommentare: Overall it has been a good system. We have used it for over ten years! I highly recommend it.

Vorteile:

We like the VOIP option for the service. The transcribed voicemails that arrive in our email boxes. The menu option and ease of changing our office availability/hours is super. With the calendar feature, we can adjust the office holiday and bad weather closures quickly. We are also excited about the mobility of the set up - we are changing our office and we just take it all with us. No number changes! We also like to call register - you can track back numbers in/out if needed.

Nachteile:

Sometimes we get an electrical outage and the in-office system goes down (but it still rings to our cell phones so we are able to do business). The fax is a little awkward to learn, but after you have it set it works out good.

Changed our experience with business phone set up!

Vorteile:

Ooma Office is so easy to set up and use - that even I, the most inexperienced phone user, was able to set up my entire office of 5 completely by myself. We have had Ooma Office for almost 4 years and have loved it since! I love that I can easily forward calls to other users, I can port my desk line to my cell phone if I need to step away, I can block calls from spam and unwanted numbers at the click of a button and it is all user friendly.

Nachteile:

It took me a while to figure out how to add a new line/phone to our existing account

Ooma great Sole Proprietors

Kommentare: Good. The features that are the best is texting, voicemail to email, fax to email.

Vorteile:

Ability to access the phone, fax, and text feature via the phone app and desktop app.

Nachteile:

Unable to search text messages, saving contacts, updated desktop App not sending faxes properly. Apps dont always show live red numbers of unread messages, texts, calls, voicemails

Works great for mobile workers

Vorteile:

That I am able to work from another state and it is as if I am in the office. I can send items to the printer, get and answer phone calls and have calls transfered to me from the office.

Nachteile:

We had some issues at first set up with voicemails and getting it corrected was problematic. Also in the beginning there was a problem with the call forwarding and we had to call in frequently with problems. These have been corrected.

We rely on Ooma Officd

Kommentare: Great features, great price and it works well.

Vorteile:

I use Ooma Office so much over the day mostly to receive calls and redirect them to my cell or to call back from the office number using the app. Quality is great and it just works for me.

Nachteile:

I don’t have any complaints at this time.

Ooma was a great solution for our small office

Kommentare: It is a great product and was easy for even our tech challenged people to use.

Vorteile:

It was easy to set up and manage. We could also grow when we added new people.

Nachteile:

Sometimes our internet had issues handling the amount of traffic.

OOMA Voip for insurance offices

Kommentare: very positive, we have had no down time in 4 years

Vorteile:

Their is a wide variety of features that can be installed easily

Nachteile:

OOMA has done what they said they could do and so no cons at this time

I like Ooma

Kommentare: Very good. Good customer service, and features,

Vorteile:

Customer service is very good, and I save money.

Nachteile:

Sometime I here echos or get a bad connection. I'm not sure if this is Ooma's fault though,

A real game changer.

Kommentare: Setting up and managing the Ooma system is a breeze. The user-friendly interface makes it easy for even the tech-challenged among us to navigate effortlessly. It's a time-saver, allowing us to focus on what matters most – our business.

Vorteile:

We've been using the Ooma phone system for our business, and it has truly transformed the way we communicate. Ooma has been a game-changer for our budget. We've seen a significant reduction in our monthly phone bills without compromising on the quality of service. It's a win-win for our bottom line.

Nachteile:

No issues with their service and easy on the budget especially when starting out.

O0ma is a great business partner.

Kommentare: Excellent company to work with and to have as part of your team. Quality products.
Quality service.

Vorteile:

Pricing is very competitive. Quality of product is great. Service is second to none.

Nachteile:

I have not had any bad experiences with the company

Communication Review

Kommentare: very useful and cant do business properly without it.

Vorteile:

Convenient and useful for business and other use.

Nachteile:

its nothing that i don't like. i like everything about it.

ooma office

Vorteile:

all in one service. was able to add faxline also

Nachteile:

signal can sometimes get interfered with

Ease of doing business

Vorteile:

It's user-friendly and it's been helping our business a lot.

Nachteile:

I would like it if they improved the text messaging as now we can't receive or send any pictures or documents.

Much needed support for a small business

Vorteile:

Ability to help a not so tech saavy person create value for my business. Great support when I needed it.

Nachteile:

Some delays in problem solving when we had issues.