Wir helfen Unternehmen seit 17 Jahren,
bessere Software zu finden

Über Customerly

Best-in-Class-Customer-Lifecycle-Software: Unterstützung, Automatisierung und Feedback.

Erfahre mehr über Customerly

Vorteile:

I've always been looking for something that merged ease of use with functionality - customerly was the solution.

Nachteile:

We changed monthly plans again, then. Opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities.

Bewertungen zu Customerly

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,3
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,5/10

Customerly hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 68 Nutzerbewertungen auf Capterra.

Hast du Customerly bereits verwendet?

Teile deine Erfahrungen mit anderen Softwareinteressenten.

Nutzerbewertungen filtern (68)

Riccardo
Riccardo
CIO in Italien
Verifizierter Nutzer auf LinkedIn
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

How Customerly turbocharges our Automotive Startup

4,0 vor 9 Monaten

Vorteile:

One of the most standout features of Customerly for us has been its seamless integration of live chat and email marketing automation. The platform's user-friendly interface has significantly enhanced our ability to engage with our users in real-time, making the management of support tickets and customer inquiries both efficient and effective.

Nachteile:

The main drawbacks we've noticed with Customerly mostly have to do with user experience and setting up more complex marketing campaigns. When we try to do more with our marketing, like setting up detailed flows, we find that Customerly can get a bit tricky to handle. It feels like you need to jump through a few too many hoops to get things just right. However, it's worth mentioning that, despite these hurdles, everything is still achievable—it just takes a bit more effort and patience.

Marco
COO in Italien
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Hands-down the best customer support app

4,0 letztes Jahr

Vorteile:

It was very easy to set up and use. From day one I could migrate to Customerly and manage our customer support smoothly.

Nachteile:

I don't use all the features so y perception is limited, but so far I don't have anything to complain about the tool

Federico
CEO in Italien
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Got sick to plans and prices changes

1,0 vor 4 Jahren

Kommentare: We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom.

Vorteile:

Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities.

Nachteile:

We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities. Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs

Antwort von Customerly

vor 4 Jahren

Hi Federico, Thank you for your time. We were expecting this since you threatened us to get a better price on your Customerly account. During the last 3 years, we updated our pricing based on our client's feedback and finally, we have now well-structured pricing that people can understand and identify with it. We believe our plans are still competitive against our competitors. When Federico reached out to send a newsletter to 5K people, he was managing 6,2K contacts that needed an upgrade. We proposed the related Enterprise plan to manage his grown list of 6,2K contacts. This system has been built to avoid smart people to take advantage of Customerly and send unlimited newsletter by creating small chunks of contact lists for each send. The exact strategy Federico wanted to use. We tried to explain this but he just didn't want to listen and preferred to threatening us with this review. Fortunately, we have thousands of customers that love and respect what we do every day.

Sergios
Sergios
CTO and Co-Founder in Zypern
Verifizierter Nutzer auf LinkedIn
E-Learning, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Amazing perfect experience!

5,0 vor 2 Jahren

Kommentare: Customerly is helping us to improve our support and also increase our clients engagement satisfaction rate.

Vorteile:

The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases. We love the software!!

Nachteile:

Minor aspects are that we would like to make an integration with zapier on our slack channel when we receive a message from a client. But this is super minor. They provider other useful zapier intergations.

Antwort von Customerly

vor 2 Jahren

Thank you so much Sergios for your kind words. We love to see we can help other SaaS founders to better engage and communicate with their customers.

Laurentiu
Laurentiu
CMO in Rumänien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Customerly does a lot of things well

5,0 vor 2 Jahren

Kommentare: After switching from Intercom—because it became unbearably expensive— we've tried two or three similar products, but ultimately, we chose Customerly. We use it to interact with leads and clients, email and drip campaigns, and host Paymo's Knowledge Base. It offers excellent value for the price, and the support and responsiveness of the team are on another level.

Vorteile:

The workflows are very customizable and allow me to set up advanced drip campaigns, track performance, and ensure each of our customers has a pleasant and helpful onboarding experience. For the level of complexity that it offers, Customerly is pretty intuitive.

Nachteile:

There are no significant issues, only a few features missing that we used in previous software.

Antwort von Customerly

vor 2 Jahren

Thank you so much, Laurentiu, for your kind words and to have chosen Customerly over other solutions. We'll do our best to close any gap and bring you more solutions for the fairest price on the market!

Harsh
CTO in Indien
Fotografie, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Awesome Product

5,0 vor 4 Jahren

Kommentare: Incredibly happy with the software. Works flawlessly and has all the features that a business might need and more. Been using Customerly for a long time and am happy with it. I have recommended it to other business as well.

Vorteile:

- Smart assign - Really cool icons - Very nice interface.

Nachteile:

- Dashboard could be a less confusing and clutter free.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

Main Language

4,0 vor 8 Monaten

Kommentare: Happy to be using it! Comes with many great features and is easy to set up. We're currently using Customerly under a lifetime deal. However, we've always wanted our support language in German, not as an additional language but as the main language. Initially, it was only in German but apparently after some updates, it’s now only in English. Upgrading the plan doesn't seem to fit our needs. Does anyone have insights on how we can achieve this? Any advice would be greatly appreciated!

Vorteile:

Many great features and is easy to set up.

Sam
Co Founder in UK
Computerspiele, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Amazing!

5,0 letztes Jahr

Vorteile:

- Simple to use - Advanced customer relations management - Lots of features to enhance our support

Nachteile:

There's not many cons to Customerly, the software itself is amazing! I would love to be able to add more users to the Essentials plan rather than having it capped at 3.

Pankaj
Supply Chain Officer in Indien
Baumaterial, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Brilliant customer management

5,0 vor 7 Monaten

Vorteile:

I like Customerly for it is very user friendly and our customers like it too

Nachteile:

Very rarely do we get any errors while using it.

Paul
CEO in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best Customer service tool we have used

5,0 letztes Jahr

Vorteile:

Simple to use and set up and it started working immediately

Nachteile:

AI function has extra costs so we are unsure if we want this feature

Julio César
HR Consultant in Chile
Personalwesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Customerly, excelente y sostenible herramienta

5,0 letzten Monat Neu

Kommentare: Excelente herramienta que cuento en mi gestión de contactos y marketin digital.

Vorteile:

Customerly, una herramienta muy funcional, estable, de fácil aplicación.

Nachteile:

Acceder a mas tutoriales para lograr aprovechar al máximo la herramientas con todas su funcionalidades

Antwort von Customerly

letzten Monat

Thank you so much for your kind words! Doing our best to make the greatest support tool on earth. Will focus on creating better content and material.

Alexey
Associate Coordinator in Finnland
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

This is an amazing tool to automate your email campaigns.

5,0 vor 9 Monaten

Vorteile:

A very lovely interface and extremely powerful functionality.

Nachteile:

A little bit pricy for a non-profit, but still great value for money.

Hans
Co-Founder & Head of Growth in Spanien
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

By far the best value for money option out there

5,0 vor 2 Jahren

Vorteile:

First things first: Customerly does that it needs to do to begin with. Their live chat functionality is great, tons of customisation options, and easy to install + use for users.On top of that, there are a ton of great features to make your life easier that others are charging an absolute premium for. For an early-stage startup I believe it'll be difficult to find a better bang for your buck than Customerly, while having access to premium features the big players use to engage their leads and customers.

Nachteile:

Some small features are missing, like adding buttons to outbound chats, better templates to get started, etc.Overall, those are small compared to the value you're actually getting.

Antwort von Customerly

vor 2 Jahren

Thank you so much Hans for your kind words. We appreciate your help

Maria Grazia
Studentessa in Italien
Pharmazeutika, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Da migliorare

5,0 vor 2 Jahren

Kommentare: Grazie a customerly il contatto con i clienti è diventato molto più semplice e veloce, è unprodotto facile da usare e intuitivo

Vorteile:

È comodo e veloce. Esperienza d'uso notevole, rende molto più facile e meno faticoso essere sempre presenti per i propri clienti. Interfaccia molto ben studiata e diverse chicche tra le features.

Nachteile:

Purtroppo non sempre arrivano le notifiche e gli aggiornamenti hanno peggiorato un po' la situazione

Antwort von Customerly

vor 2 Jahren

Hi Maria Grazia, thanks for your review. Please check our documentation on how to fix your notification issues here: https://docs.customerly.io/notifications/how-to-troubleshooting-your-notifications There might be several reasons why you don't receive your notifications and we have covered all of them in that tutorial. Thanks again

Andrea
Digital specialist in Italien
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Migliorabile

3,0 vor 2 Jahren

Vorteile:

L’interfaccia grafica è semplice e abbastanza immediata. Una volta che se ne comprende il funzionamento non è difficile da usare nel complesso.

Nachteile:

Ci sono diverse mancanza per quanto riguarda la creazione e l’invio di mail. L’editor è macchinoso da usare e il salvataggio delle bozze poco intuitivo. I sondaggi sono parecchio limitati e non permettono una selezione multipla delle opzioni. Per scaricare le liste bisogna aspettare di ricevere una mail con il file csv.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Integrare un servizio chat nella propria applicazione

4,0 vor 2 Jahren

Vorteile:

Facilità di integrazione e configurazione. Supporto tecnico.

Nachteile:

Sono presenti alcuni bug nella configurazione del chatbot, ma il supporto tecnico ha risposto in poco tempo e stanno verificando.

Antwort von Customerly

vor 2 Jahren

Hi there. Thank you so much for your review. We are always happy to help you via chat. Let us know if you need anything else :)

Cuong
Cuong
Founder in Vietnam
Internet, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The powerful support live chat for any website

5,0 vor 5 Jahren

Kommentare: I integrate Customerly with my Facebook Fanpage and it worked together well. I never miss any message from my prospectors so far. Great!

Vorteile:

The Customerly always gives me a comfortable feeling once using it for its modern UX design and fast performance. And the more important thing is my audiences have the same feeling as me about the Customerly chat, it's cool. In addition, the team empowered Customerly with workflow automation which I can send the email drips easily with tag trigger. I can pre-made the workflow and trigger it manually by tag for my clients or my new leads. To boost the support process faster and better, I can write many support article thank the Customerly Knowledge Base module that I white label it with my Logo and CNAME. (even free user can have it). Its multi-language support, webhook and API support, the smart assignment is my favorite function as well.

Nachteile:

The live chat widget works fast and stable but the backend dashboard is rather slow performance. I hope it's faster. Need a CDN and new GEO server for my Asia region.

Nenad
Nenad
Founder in Australien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Customerly – A Live chat built for startups.

5,0 vor 5 Jahren

Kommentare: 5 Stars - We've used more chat software than we can count on one hand and Customerly take the top by a landslide.

Vorteile:

This software changed how we handle customer support, No more are the days of clunky software with loud bells and alarms to let us know there's a chat incoming, Nowadays we're met with an amazing fluid interface which lets us see important lead information, Set up Tags and Events for email marketing funnels and organise customer chats in an elegant web panel. It's ease of use is industry leading and for such a young company a start like this is good news.

Nachteile:

There's no real production worthy complaints about this software, One thing to keep in mind is they are a fresh company, They're human and as all new companies and humans, we make mistakes, we learn and we grow - Whilst there's times that the UI or a feature isn't as polished as a big competitor Luca and his team send lots of emails to keep us up to date on what's happening and how to bring even more value to our clients.

Jarrod
Jarrod
Director in Australien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Exceptional inclusion in our SaaS

5,0 vor 4 Jahren

Vorteile:

I love the ability to meaningfully engage with our customers via multiple channels ensuring that our communications are always leading towards the next milestones

Nachteile:

The automations UI could be improved to make these easier to produce

Lorenzo
CTO in Italien
Internet, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Perfect CRM

5,0 vor 2 Jahren

Vorteile:

It has all the features of a CRM combined together

Nachteile:

Not all available features are needed all the time

Nico
Manager in Griechenland
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use, full functionality, best price/performance ratio

5,0 vor 4 Jahren

Kommentare: First I was so impressed, how easily I installed it and got it working.
Then I was impressed by the functionality offered by the free version, which actually completely covered my initial needs.
Then I was impressed how easy it was to use and extend.
Further I was impressed that I got serious support when I asked something, although I wasn't a 'paying' customer.
And even more I'm impressed how stable this addon is. It just does what I need it to do, and hasn't ever needed my special attention to keep it working.

Vorteile:

It is so easy to install, that one can do it himself, meaning you don't really need a professional to make it work. And also while it works on my website, I get and can react on notifications while I'm mobile.

Nachteile:

Nothing to mention here. It is really one of these very few times, where I'm completely covered and satisfied, more than I could hope for.

Marco
Marco
Co Founder in Italien
Verifizierter Nutzer auf LinkedIn
Fotografie, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Customerly Saved Me

5,0 vor 6 Jahren

Kommentare: I have been using Customerly for over a year, mainly to manage my newsletter (about 7k users) but I have also used it to create a sales funnel

Vorteile:

I really liked the simplicity with which you can create funnel of email marketing and start earning money soon

Nachteile:

Nothing, the Customerly's team is very serious and ready to listen to every need of those who use the software, so as to satisfy and solve everything.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great app but expensive

4,0 vor 2 Jahren

Kommentare: I think there are a lot of alternatives for this software at the same price or low with better or similar features

Vorteile:

There are ample feature for a company to operate a customer support.

Nachteile:

The overall price is a bit high despite being one of the better software in the market.

Giuseppe
Giuseppe
Amministratore Delegato in Italien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Customerly: the best app!

5,0 vor 6 Jahren

Kommentare: Solved communication via chat with the customer for technical assistance.

Vorteile:

Ease of use and integration with third-party platforms. Use of notifications also on the app side to be notified immediately.

Nachteile:

It would be nice if there was the functionality in the chat to make a screenshot of the screen so that the customer can easily give us the information necessary to assist him.

Antwort von Customerly

vor 6 Jahren

Thanks for your business Giuseppe. We love all of our customers. We have a screenshot functionality for your Live chat users :) It was one of our first feature.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Customerly is amazing!

5,0 vor 6 Jahren

Kommentare: With Customerly I managed to keep email campaigns, automations, surveys and customer support all together.

Vorteile:

The in-app surveys are amazing! This is probably the unique software that allows you to do surveys via chat widget based on segments of customers.

Nachteile:

Nothing particularly. Probably the e-mail builder could be improved but I know they're working on.