Telnyx Suite Erfahrungen

Telnyx's SMS API platform has been a game-changer for our team

Vorteile:

Working with Telnyx's SMS API platform has been a game-changer for our team. The platform's well-documented and powerful API enabled us to develop some truly innovative applications with ease. What stood out to us was the seamless integration process, allowing us to quickly implement and iterate on our ideas. The API's robust features and reliability have empowered us to enhance our communication strategies, making our applications more interactive and responsive to our users' needs. The support from the Telnyx team has been exceptional, always available to assist with any queries or guidance needed. Overall, our experience with Telnyx has been extremely positive, significantly contributing to the success of our projects. We're excited to continue exploring the capabilities of the Telnyx platform and pushing the boundaries of what we can achieve."

Nachteile:

I have had a great experience, nothing to dislike about this product.

Loving Telnyx and overall I would recommend

Kommentare: Overall great and the price is hard to beat.

Vorteile:

Customer service is amazing. I have had a few problems in the little over a year I have been using Telnyx and they have been a great help solving them. Most of the problems were my fault in my settings.

Nachteile:

One of the times I was having problems the chat on their website was not working so I had to find their support number. Their support number is not well advertised. I think it should be in the header of all logged in pages.

Happy with Telnyx

Kommentare: Very happy with Telnyx overall, they make it easy to get started and use their service. Very happy with their number porting team as well

Vorteile:

Telnyx provides really easy to use APIs, that are straightforward to get started with.

Nachteile:

The pricing, while already competitive, could still use some improvement. I wish it was easier to predict costs.

Awful customer service

Vorteile:

Their service and API design is well thought out.

Nachteile:

Support is nonexistent. Their buggy know-your-customer flow locked me out of my two-year-old account, which had no suspicious activity whatsoever. Their phone line told me to email them, then hung up on me. They didn't respond to two emails after more than a week, and when I found a phone tree option that got me a person, they gave me wrong information. It took ten more emails to support, Cc:ing their [sensitive content hidden] each time, to get my numbers ported out - and they refused to waive their port out fees, which other providers rarely charge in the first place.

Just works

Kommentare: Unlike a lot of tech it just works. Support is there all the time and very quick.

Vorteile:

It was very easy to get started and had lots of online guides. When I did hit an issue because I didnt configure something correctly support on chat were so quick and helpful fixing my mistake

Nachteile:

I wish I knew about it sooner as locally phone services are so expensive

Incredible customer support with comprehensive set of tools

Kommentare: Customer support has been exceptional, best we've ever encountered from a business like this. It has made the process of integrating services very smooth for us. Response is very fast and the support techs know their product well.

Vorteile:

What I like most about Telnyx is the range of tools it offers, all in one platform. They provide integrations of voice, messaging, and other services making the service versatile for our needs. Additionally, their user interface and usage analytics provide valuable insights and easy management for our team. The value for the money is a big plus.

Nachteile:

Lot of security and verification processes, but understandable as to why that needs to be done.

Great services and customer service

Kommentare: It's been satisfying and very game changing. I truly recommend it to any developer.

Vorteile:

The ease of use, the platform that's very easy to understand and more developer friendly. And the great customer service, always available to help.

Nachteile:

nothing really, I'm so far pretty satisfied

Best phone service provider, amazing support and product

Kommentare: Much better than other vendors, I have tried many in the past but I prefer Telnyx by far

Vorteile:

The support was great and also product is better than expected

Nachteile:

Can seem quite complicated at times but overall its great

Great product and customer support

Kommentare: very good, thanks to a great customer service, product, and pricing

Vorteile:

Product is easy to use, good uality calls and low latency, highly recommend

Nachteile:

all great, there is not much at the moment that i dislike

Great sms pricing

Kommentare: Great experience so far but I feel like their customer support can be improved they're just a bit slow.

Vorteile:

Great pricing compared to other platforms.

Nachteile:

no tutorials so it makes it difficult to learn how to set things up.

Telnyx, one platform for all telephony

Kommentare: This is the only platform I've used where I'm not left behind by support. Although they do not deal with the PBX itself, they make the trunking simple.

Vorteile:

Intuitive interface allows for easy configuration and deployment of new systems.

Nachteile:

There is little not to like, if i ever run into an issue, support is only a few minutes away via chat.

Twilio > Telnyx

Vorteile:

Robust API integrations. High quality voice calls. Competitive Pricing. Pay as you go pricing.

Nachteile:

Lots of verification when creating a new account.

Good first impressions

Kommentare: Good so far but it's still early days of using the solution.

Vorteile:

Ease of use and clarity of the UI where key, also the chat support that was quick to answer

Nachteile:

Not being able to see right away if the features I was looking for (mainly Clip No Screening on SIP numbers) was available without having to go through the identity validation process and the guides for open source IPBX not being up to date (screenshots and versions used).

The perfect choice for your telephony needs.

Vorteile:

The pricing structure is transparent and even categorized by country. The support team is exceptional. I experienced an issue with a credit card that got stuck, and the support team assisted me for hours until the problem was resolved with the help of a real human. There was no AI involved in the resolution process. Additionally, the Control portal is user-friendly and easy to navigate, making it easy to comprehend and select your options.

Nachteile:

Verification can be a bit picky when first setting up the account, but after you do get verified there are no further hurdles.

Single platform for managing global communication channels

Kommentare: Our use of the Telnyx platform enable us to bridge the gap with our international customers making it easy to reach us and get the service they need. Their support is always accessible and their platform is easy to use. With Telnyx we were able to eliminates the traditional complexity of international number provisioning.

Vorteile:

Telnyx addressing critical challenges that businesses face in an increasingly interconnected digital landscape. At its core, the platform simplifies the intricate process of international communication, breaking down barriers that traditionally hindered businesses from seamlessly connecting across borders.

Nachteile:

Require programming experience for the Programmable APIs for seamless voice/SMS embedding

Telnyx Review

Kommentare: Excellent service and support. Would definitely recommend.

Vorteile:

Value and reliability of the Telnyx SIP trunking service are excellent!

Nachteile:

Some initial call routing issues were present. These have been resolved. Some added delay in the VoIP experience over local PSTN lines.

Solid product

Vorteile:

Customer service is helpful, they answer questions and follow up with an email with more info. The reporting feature is what I use most often and it's pretty intutive.

Nachteile:

Some types of reports (e.g. monthly usage/cost) each individual number could could be improved. A basic search by phone number, without needing to download an entire file, would also be helpful too.

Superior Voice Quality

Vorteile:

The voice services offered by Telnyx are top-notch. We have experienced crystal-clear call quality with virtually no latency, which is crucial for our customer support and sales teams. Features like call recording and advanced call routing have further enhanced our ability to manage and optimize our voice communications.

Nachteile:

There are no complains from Telnyx's service so far.

Great service with a very great customer service

Vorteile:

Quick deployment, easy refill, large choice of phone numbers, quick account verification

Nachteile:

Nothing, my experience was better than i expected.

Great suite of services at a reasonable proce

Vorteile:

Great panel, suite of offerings, prompt and helpful support

Nachteile:

Nothing really, verification took some time, but that was resolved quickly

A good VOIP option!

Vorteile:

Telnyx is simple to use once it is set up, and can easily integrate its' VOIP services with other services such as Linphone making it possible to route VOIP calls through both my computer and phone wherever I am.

Nachteile:

It can take a while to learn the "mechanics" of setting everything up, but if you are tech-savvy then it should be fairly easy.

Great customer support, excellent rates

Vorteile:

Outstanding customer support, great API documentation, and pricing is great as well.

Nachteile:

No complaints yet :) Perhaps that I had to submit my verification documents more than once?

Good quality and easy to use

Vorteile:

from my usage from last few days i found out that they has good services quality and api very easy to use too.

Nachteile:

i didn't face any problem yet they are good

Greatest Customer Experience

Vorteile:

I think what I like best about your team is how knowledgable [sensitive content hidden] are with helping us get our 10DLC campaigns approved. Hard work is something I very much admire and I can easily tell [sensitive content hidden]are working very hard and even will dedicate a Friday evening to making sure we are fully informed, that's a true story. Brand registration and 10DLC Campaign approvals are very complex and hard to understand in the beginning however [sensitive content hidden] have been there for us every step of the day

Nachteile:

Nothing comes to mind. Since I have to provide something, I'm looking forward to the 10DLC api for the approvals!

telnnyx suite

Kommentare: so far so good. no complaints yet. overall experience has been good.

Vorteile:

affordabilty, functions, support, to find all 3 within one suite is not common.

Nachteile:

so far everything is good. will know more as i use i more