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seit 15 Jahren bei der Softwareauswahl

Über Feedier

Sie bringen Feedback zurück. Unterhalte und motiviere Kunden mit unterhaltsamen Umfragen von Feedier, gamifiziere sie und mache sie wieder zu Spaß!

Erfahre mehr über Feedier

Vorteile:

Easily brandable and customizable, you can collect user feedback with the offer of gratification.

Nachteile:

Not able for user to reply more than once to the same form. Functionality about posting a review to social networks for high ratings is limited.

Bewertungen zu Feedier

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,7
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

8,9/10

Feedier hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 124 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (124)

Ramon
Ramon
CEO in Kroatien
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Fancy looking feedback surveys to engage, give and receive! Love it!!

5,0 vor 6 Jahren

Kommentare: - Receive feedback regarding courses and events -> Improve our services
- Give rewards and let the customer feel well and connected with our brand -> Increase sales
- Receive ratings, testimonals and social media engagement -> Raise brand awareness
- Do everything in one tool -> Save time and money

Vorteile:

- Reward functions to make the customer and ourselves happy: Files, messages (e.g. for sign up details), money or vouchers - Unintrusive engagement functions after completing the survey: ask for sign up for ones newsletter, ask for a rating on platforms of your choice, ask for social media following, ask for a testimonial - Completely brandable with own company design at the top tier plan - Setup a different CNAME for every feedback survey - How easy it is to set everything up -> just click and choose

Nachteile:

- For some clients, the playful look and feel of the surveys are phenomenal, for others they may be a bit too fancy. I would like to have different templates with cleaner and more professional versions. - It would be great to have the ability to disable unnecessary extra information like "last question" and "you're the fastest respondent". - Furthermore, I like to display the ratings and the answers to the feedback surveys on my website in a comprehensive but clean way. At the moment it is only possible to display the overall rating. I've heard that they are working on each of this cons. After implementation this software will be perfect for my needs!!

Gavin
CEO in UK
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Slick, fast, beautiful and intuitive

5,0 vor 5 Jahren

Kommentare: Improve response rate for feedback.

Vorteile:

Creates slick and beautiful surveys/feedback.

Nachteile:

A bit expensive and has some new concepts like carriers. Wasn't sure what that was, but built in help and onboarding is great. A personal touch from the team.

Veronika
Online Marketing Specialist in Spanien
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Unrealiable and Really Buggy Feedback Tool

3,0 vor 5 Jahren

Kommentare: Even after months of using it, we're still running into new bugs and problems there. Our team spent literally endless hours trying to making it work - and we never succeeded fully, because of the tool's bugginess! If you're looking for a tool to gather your feedback with, keep looking. I wouldn't recommend Feedier.

Vorteile:

The idea behind this tool is great - asking for reviews in an interactive, gamified way, and also offering a reward for submitting a survey. We loved that idea and that's why we decided to use Feedier. I also liked the design and many possibilities of sharing the survey.

Nachteile:

We've been struggling with it for months now and it cost us completely immoderate amount of effort and time to make it work. Overall problem is mainly that there were problems with the settings - some of them were missing, in a plenty of cases there was a problem with settings loss, we were also experiencing problems regarding the integration to our WordPress website. At the end, there was a continuos problem with data extraction and that's when we decided to stop using it for good. Also, the support didn't help us much, then they stopped responding at all. What is it good for when you can't access the gathered data???

Antwort von Alkaweb

vor 5 Jahren

Hi Veronika, Thanks for the feedback and for your review. As much as I appreciate, I'd like to inform you that we reply to every ticket with care. I don't understand how you could not have received any information. Regarding the bug, I understand you are frustrated, and we take your feedback seriously. We are working hard on improving the product and removing any bug. If you ever want to get back to this, just let us know. Thanks, Baptiste.

Ed
Ed
Coach, Trainer, Facilitator, Course Designer, Organization Development in USA
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent Leading Edge Platform for Getting Feedback

4,0 vor 6 Jahren

Kommentare: They are very personable. They are working hard to make it a great platform. They are willing to hear feedback. And so far they seem intent on sticking with it to make it the "go to" platform for feedback.

Vorteile:

I think it's important that you get feedback from new products that people have paid for. This feedback gives you an immediate reality check on whether you've hit the mark or not. Of course that assumes you are measuring what matters most to the customer. Feedier makes it easy to set up any questions you want.

Nachteile:

Im wanting more integration with my other platforms. For example, I want to be able to have a WordPress widget that will rotate my testimonials on a page. I want to be able to tag those testimonials and have the widget only display testimonials with a certain tag so they are pertinent to the topic. That said, I also want to direct the person to write testimonials that appeal to a theme. Right now I cant do that. For example I want to be able to have a question that says "What is different in your life now that you are using X product-service?" and I might want a question like "What would you tell someone who is on the fence about X product-service?" the answer to these are unique and would be used in only in the appropriate page on my website depending on the "proof" Im trying to convey.

Nefer
Nefer
Marketing Consultant and Front-End Web Developer in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A solid contender in the customer feedback space!

5,0 vor 6 Jahren

Kommentare: I love the survey presentation is professional, mobile-friendly, and customized to use with my clients.

Vorteile:

I love that you can connect a sub-domain to your survey (aka carrier) so you're left with a professional looking domain like survey.acme.com. You have the option of white-labeling the survey to make it look like a custom solution (great for agencies). Feedier integrates into Zapier which opens up many possibilities for alerting team members and stakeholders and recording data. It's incredibly easy to ask happy customers to post a review on a review site like TripAdvisor, Amazon, Google, Facebook, and the list goes on. This one is the best...Feedier gives you the ability to reward your customer AFTER they submit their feedback (so you're not bribing your customers to leave a review) in the form of a voucher, downloadable asset, a coupon, etc.

Nachteile:

There are some parts of the survey I would like to customize but currently don't have the option of altering. The language to describe what certain features do is sometimes hard to understand because they are not written clearly, therefore, it makes it hard to see the value of a feature.

Jernej
Jernej
Managing director - Trainer - Financial consultant in Slowenien
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent Tool for Collecting Feedbacks

5,0 vor 6 Jahren

Kommentare: I have several financial seminars (https://www.omegafinance.si/blog/shop/) that I need accurate feedback to understand better how participants got my message. It's nice to have a smart system in place which does the hard work for you. It gives me immediate feedback with a lot of insights and suggestions which help me to improve the quality of my training (https://www.omegafinance.si/blog/about-us/).

Vorteile:

The platform is very user-friendly, and the support is excellent. It makes getting feedback enjoyably. For both: creator and the end user. I have never had a chance to get so many feedbacks in such a short time. Extremely useful in practice.

Nachteile:

It took some time to get used to the proper use of different types of questions and to put them in the right sequence. Later I found out that different templates can help me to prepare customised feedback forms for different customers.

Michael
Michael
Founder in USA
Verifizierter Nutzer auf LinkedIn
Buchhaltung, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best Feedback Software Period

5,0 vor 6 Jahren

Vorteile:

At taxomate.com we love Feeder. It allows us to easily obtain feedback from our users while offering incentives to obtain the greatest possible feedback. This is really a must have for any startup looking to improve their product and get the best feedback from its users.

Nachteile:

Nothing at all! It is truly incredible.

Rodrigo
Rodrigo
Analytics Application Architect in Mexiko
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great UX with great Survey features

5,0 vor 5 Jahren

Kommentare: It is a great tool to get customers feedback fast, in an engaging way and easy to use interface. Improvement is needed into Analytical piece, reporting options and flexibility to select metrics you want to review.

Vorteile:

UX, very intuitive and fast. Engaging and fun surveys Great survey types, NPS, Market research, app/website feedback

Nachteile:

Reporting features is kind of limited, for example from Reports section you can see a dashboard with rating score, question time, push status, net promoter scored widgets and can export each widget individually to csv/excel/json, however you cannot export all data in one attempt nor export question answers either.

Shannon
Shannon
Blogger in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy To Use and Feature Rich Feedback Tool

5,0 vor 5 Jahren

Kommentare: Love it. Feedback surveys are easy to set up and implement and the ability to offer rewards right from inside the app makes this a much more feature rich tool than your standard feedback survey tool.

Vorteile:

It si super easy to create a feedback survey for your website, email marketing or even print. The user interface is nice and makes it a breeze to create surveys. Lots of templates you can use and have the ability to offer rewards right inside the app for people who complete the survey.

Nachteile:

More templates would be great as we are still exploring ideas on how to fully use the app.

Sarah
Sarah
The Ideas Girl in UK
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The surveys are easy to create and look super stylish

5,0 vor 5 Jahren

Vorteile:

I used to dread creating customer feedback surveys but Feedier has made them easy for me to make and the user experience is seamless. I've had great feedback as a result and it's really taken the hassle out of the whole process. Recently I asked for help duplicating a survey and got help straight away. Really pleased I invested in this.

Nachteile:

There really isn't anything I don't like about Feedier.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Transport/Güterfrachtverkehr/Schienenverkehr, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A great software for review system

4,0 vor 4 Jahren

Kommentare: We used to use Google My Business as main source of feedback which was causing issues for customers. Such as, we would send them a link to GMB then they had to log on and write a review which made feedback response to almost none. With Feedier we can just send an email and they don't have to log into their gmail accounts to write a review.

Vorteile:

Feedier is a great little software to setup a feedback system for any business. The form creation is very easy and support is alright as well. The greatest option is white labeling which makes a business look very professional without those major logo of the software

Nachteile:

There are some limitations on forms which require you to upgrade to a higher plan which can become very expensive for a small business like ours. Again, the current plan works out great for us.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

find out what they are thinking

5,0 vor 6 Jahren

Kommentare: Over all I love how easy it is to set it up and get the feed back from my custmer to better understand their wants and needs.

Vorteile:

Feedier is so easy to use and set up. You send them from the site or embed in an email or web page. It is very easy to set up rewards for the your survey, you can make rewards for everyone or a percentage. You can also set a limit to how many people get the reward. It sends out a thank you email. Overall, it is very easy to use and the customer support is awesome.

Nachteile:

With is you could customer the survey better as far as apperience. One of the other options I wish they would add is a question bank. this would make it a little easier to make the surveys.

Marco
Facilitator in Südafrika
Eventservice, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

What a great way to get instant feedback from my clients. Ideal for improving my service!

4,0 vor 6 Jahren

Kommentare: Valuable feedback from my clients and a way of adding extra value to them.

Vorteile:

I like that I can reach my audiences through email, sms and other ways. I like that I can create different feedback forms for each of the programs that I run. I like that I can reward my clients and get them to take action on different things that I need done in return for a reward. I also love that there's so much more to Feedier and that the possibilities are many and varied. I'm looking forward to learning how to use the program effectively. Customer support is also very efficient.

Nachteile:

It was difficult to use in the beginning. There are some really confusing pieces to putting a carrier together. I went onto YouTube to find tutorial videos and eventually found my way around certain problems...but there were one or two things that I tried to do that didn't work and I didn't know where to turn when I faced the problem.

Serena
Designer in Singapur
Design, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Amazing Tool to Know More about Your Customers

4,0 vor 5 Jahren

Kommentare: Honestly amazing.

Vorteile:

When you have a brand and want to know how your customers think of your business, Feedier may be the right tool to gather feedbacks that literally tells you about your strength, weakness and areas to improve on. We found it simple to create our feedback form and automate email our customers using zapier. Amazing tool.

Nachteile:

Would love to have more options to design my feedback form. Maybe perhaps Feedier can add more design templates.

Curtis
Founder in Kanada
Einzel- & Familiendienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Been needing this!!!

5,0 vor 6 Jahren

Kommentare: I can't discribe how awesome this tool is and how useful it'll be for my business. It's clean and easy to use interface which makes using this tool a joy. An easy 5/5!

Vorteile:

The versatility this brings is amazing... I can ask for feedback; depending on that feedback, either ask for a review or find out the issue to resolve it. I can create growth surveys to improve my product and make a contest out of it. The possibilities are endless!

Nachteile:

Honestly I can't think of any... They are moving very quick and have remedied every con since I signed up. For example they didn't have a WordPress plugin, and now they do. They didn't have APIs to use and now they do. They didn't have zapier integration, and now they do. All that within a month... I'm blown away.

Justin
Partner Solutions Manager in USA
Internet, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

An excellent feedback tool

5,0 vor 5 Jahren

Vorteile:

The main things I like about Feedier are (i) the UI of the dashboard and (ii) the easiness to provide feedback to teammates

Nachteile:

Nothing really, I like Feedier the way it is structured

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Grafikdesign, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easiest Interactive Feedback tool available in the market

5,0 vor 5 Jahren

Kommentare: easiest feedback collection available with interactive way

Vorteile:

Comes with Unlimited Integration possibilities i just loved this tool, a must have for any business model from service providers to Consulting firms.

Nachteile:

direct sms integration and pos integration can help restaurants

Rebecca
Director of sales & Marketing in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Really easy to use, straight forward instructions. Fun user interface and easily customizable.

5,0 vor 6 Jahren

Vorteile:

The thing I like most is that it's really user-friendly to create carriers. It's easy and you can go live in less than an hour.

Nachteile:

I wish there were a way to install directly on our website instead of adding a button that takes the visitor to a different site.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Design, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Fast, feature-rich and with a bright future ahead

5,0 vor 5 Jahren

Kommentare: Overall the platform was a pleasure to use, and is very affordable when compared to its peers. We were incredibly happy.

Vorteile:

The platform is feature packed, easy to use, and just works. The product has obviously been very well thought out, and the Feedier team are incredibly responsive when contacted with questions and feedback.

Nachteile:

When they first launched there were a few key features missing that meant we had to give it a pass. Thankfully most of those have now been integrated, and seem to be working. Would love to see this continue, and the 3rd party integrations functions grow.

Luis
English teacher, blogger and translator in Spanien
Bildungsmanagement, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great way to obtain quality customer feedback

5,0 vor 6 Jahren

Kommentare: I believe Feedier is simply a great tool to collect customer feedback. I have seen a clear increase in the quality and quantity of the feedback received from customers.

Vorteile:

The best things about Feedier are: - Easy set-up - Superb user interface - Great way to engage customers - Reward system works great - Easy to integrate in your own working flow

Nachteile:

I would like to see more integrations and the possibility to create some different feedback questions for customers.

John
Founder in UK
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great product with fantastic support from a dedicated team

5,0 vor 6 Jahren

Vorteile:

Really simple to use both on the admin side, and the user-facing side. Brings a fresh and fun approach to the concept of user surveys. Support are really dedicated to continually improving the product.

Nachteile:

Wish there were a few more customisation options for surveys. For example, more complex options for conditionally showing/hiding certain questions. But I understand this is on the roadmap.

Pete
Pete
Advisory Systems Engineer in Neuseeland
Verifizierter Nutzer auf LinkedIn
Unterhaltung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Fancy Feedier?

4,0 vor 6 Jahren

Kommentare: I hoped to use Feedier for a number of use cases beyond feedback e.g. standard poll & survey and therefore my Feedier use has been limited.

Vorteile:

SaaS platform is a great approach Responsive team

Nachteile:

The setup process is confusing as Feedier creates it's own "terms" which are not understand by new users. In it's present state it really is only useful for 1 use case - feedback. The possibility of using it for more is why I purchased it and thus I am disappointed.

Bimbisara
Bimbisara
Web Designer in Neuseeland
Verifizierter Nutzer auf LinkedIn
Design, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Amazing tool for collecting feedback and reviews

5,0 vor 6 Jahren

Kommentare: I am most impressed by the team behind Feedier. They have been extremely responsive to the feedback and suggestions given and have already implemented most of them, and at lightning speed too.

Vorteile:

Simplicity and ease of use Loads of features Great support Excellent value

Nachteile:

Being new software there are a few issues here and there but the support team has been very quick to get them resolved.

Jonathan
Founder in USA
Kunst & Handwerk, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Making Feeback Fun

4,0 vor 4 Jahren

Kommentare: A fun, easy to manage and customize feedback from to encourage user enagement.

Vorteile:

Easily brandable and customizable, you can collect user feedback with the offer of gratification.

Nachteile:

While I'm aware the vast majority of the archaic web hasn't come onboard the Web3 revolution, it would be great to be able to offer users cryptocurrency rewards!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

I just started to work with it and it looks really nice product

4,0 vor 6 Jahren

Vorteile:

Smart and easy, I like the funnel they build for customer 5 stars review. great customer service friendly interface and also multi Languages.

Nachteile:

limited design, can't add Facebook pixel. sometimes it works easy a little bit (But not a big issue). there is no API for now, and the zapier app still not ready