A necessity for operating an online business in the EU

Bewertet am 30.4.2019
Sven E.
Web Developer
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
3/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I'm using Paddle to license a macOS desktop app and am currently working on a web SaaS app that'll be monetised using Paddle's subscription billing support.

Vorteile: Paddle acting as a "merchant of record" (MOR) is the main selling point of their service:
They take care of VAT & International sales regulations for you, so you can focus on building your product.
Paddle excels at giving their customers peace of mind regarding some of the worst sticking points in international, online businesses, while providing a powerful toolset for creating Apps, SaaS & selling other digital goods.
Collecting payments, licensing apps, running a subscription-based SaaS and much more is made possible in just a few lines of code by Paddle.

Nachteile: Paddles API documentation is sometimes lacking & their browser integration for subscription based billing can sometimes be hard to "work around" when trying to provide an optimal user experience for my customers.

Antwort des Softwareanbieters

von Paddle HR an 1.5.2019

Sorry, you've got the wrong Paddle. We're Paddle HR, an internal mobility solution for large organizations.

modern and simple payment solution

Bewertet am 31.8.2019
Eugene B.
Director
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The best payment gateway I found so far from available to my country.

Vorteile: 1. Accepting Russian businesses
2. The payment form is very simple, which helps to raise its conversion
3. Accepting foreign bank cards (Russian payment gateways usually do not)

Nachteile: They usually answer questions related to refunds and payments themselves, which doesn't allow to see how many users had a problem with a product before canceling a subscription or issuing a refund

Helps reduce our operation costs

Bewertet am 29.11.2018
Verifizierter Rezensent
Co-founder
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Easy to setup. API that makes sense. Support is to the point

Nachteile: I would like some reports about projected revenue for subscriptions.

Antwort des Softwareanbieters

von Paddle HR an 1.5.2019

Sorry, you've got the wrong Paddle. We're Paddle HR, an internal mobility solution for large organizations.

Account disabled, fund lost

Bewertet am 23.5.2018
Kevin L.
CEO
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
1/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis

Vorteile: API was well written, super easy to integrate. We just needed few days to have it working in our software. Fortunately, because they disabled our account the first day we went live...

Nachteile: After asking if my business was okay, we started integrating Paddle on our website. After one day of processing, they cancelled our account saying our business was finally not okay. Funds were held in theory for 90 days. We are now asking our funds each day from the day 90 to 120 and they haven't been released yet.

Antwort des Softwareanbieters

von Paddle HR an 1.5.2019

Sorry, you've got the wrong Paddle. We're Paddle HR, an internal mobility solution for large organizations.