Paddle Erfahrungen

modern and simple payment solution

Kommentare: The best payment gateway I found so far from available to my country.

Vorteile:

1. Accepting Russian businesses 2. The payment form is very simple, which helps to raise its conversion 3. Accepting foreign bank cards (Russian payment gateways usually do not)

Nachteile:

They usually answer questions related to refunds and payments themselves, which doesn't allow to see how many users had a problem with a product before canceling a subscription or issuing a refund

Paddle is good but customer support is terrible.

Kommentare: The product itself is good but customer care is terrible. You can not rely on them even when you are paying them a commission for each transaction.

Vorteile:

The paddle is a great payment processor and it includes many automation tools which make life easier.

Nachteile:

The customer support is terrible it could take 2-3 days to answer or solve the problem. Once we've encountered a problem regarding the payment processing on a live website and when we contacted Paddle they identify the problem (which was on their side) but after 3 days there was no answer and it resulted us losing many customers.

Paddle will destroy your Sass!

Vorteile:

The sales team will eagerly encourage you to apply and assure you they support your business. But once you start making money, the risk team might step in and decide they don’t support you after all.

Nachteile:

Paddle will destroy your startup! They closed my account after I earned $2,000, claiming they no longer support my business and would hold the funds for 180 days. Now, even after the 180 days have passed, they still haven’t released the money and don’t reply to my emails. #paddle #paddlepayment

My payment handling solution

Kommentare: The API and the documentation seems to have been created by an inexperienced team, but they make up for it with an amazing support team. They also solve a very painful problem, and really have no competition.

Vorteile:

On the internet you'll find some complaints abou the support at Paddle, but those are old, and the company really did fix that. The support now is amazing.

Nachteile:

It's written in PHP, and it shows. Some of the details of the API are clearly designed with PHP in mind (such as requiring a php serialize function, which all the implementations in all the other languages have to emulate). And it seems that development has slowed down nearly to a halt.

The payment processor you need

Kommentare: Overall we are very happy to have Paddle as a payment processor since they handle tax caluculation and order management.

Vorteile:

Paddle offers good ways to protect against unauthorized chargebacks and checkout recovery.

Nachteile:

The onboarding process takes way to long, if you look at competitors it takes you round about 5 minutes to signup, at paddle it takes a few days.

No link to unsubscribe

Kommentare: Negative. No help with issue. Virtual assistant keeps saying I am a robot to most of the questions that are common.

Vorteile:

Nothing for now. I used Paddle as a subscriber. It charged me on behalf of SlidesAI

Nachteile:

It collects money but provides no link to unsubscribe or any help in this regards. Their client SlidesAI makes unsubscribing complicated

A necessity for operating an online business in the EU

Kommentare: I'm using Paddle to license a macOS desktop app and am currently working on a web SaaS app that'll be monetised using Paddle's subscription billing support.

Vorteile:

Paddle acting as a "merchant of record" (MOR) is the main selling point of their service: They take care of VAT & International sales regulations for you, so you can focus on building your product. Paddle excels at giving their customers peace of mind regarding some of the worst sticking points in international, online businesses, while providing a powerful toolset for creating Apps, SaaS & selling other digital goods. Collecting payments, licensing apps, running a subscription-based SaaS and much more is made possible in just a few lines of code by Paddle.

Nachteile:

Paddles API documentation is sometimes lacking & their browser integration for subscription based billing can sometimes be hard to "work around" when trying to provide an optimal user experience for my customers.

Helps reduce our operation costs

Vorteile:

Easy to setup. API that makes sense. Support is to the point

Nachteile:

I would like some reports about projected revenue for subscriptions.

Payments without having to worry

Vorteile:

Paddle just does everything. Once it is set up, they handle all the painful pieces to what is a painful part of every product. Strongly recommend.

Nachteile:

It is expensive but even with this, I understand why; they just do more than their competitors.

Great payment gateway solution for digital software selling

Vorteile:

They are an anti-fraud payment gateway. The coolest thing is they verify maximum payment manually. That's why I can feel safe. Also, they handle Sales Tax. This is the coolest thing for everyone.

Nachteile:

Anyone can sell their digital software products without any hassles using the paddle payment gateway.

Robo de datos

Kommentare: Es una pagina que usa tus datos ilegalmente y hacen transacciones sin permiso de los usuarios en otras partes del mundo.

Vorteile:

No es confiable, hacen transacciones ilegales.

Nachteile:

Es una estafa y me robaron dinero, usándolo es otro pais.

Security

Kommentare: Overall would use if my company gets bigger because of how secure and reassuring everything is. It's not a household name but its just as great as many we know.

Vorteile:

I liked how secure it was, I only briefly used it for selling digital ebooks but I was impressed at how they monitored fraud and was built to make sure nothing fraudulent happened. I like that it's processes PayPal payments too since this is what I used mainly.

Nachteile:

It's not very user friendly compared to what I use now and I would not suggest using this for a small business. This is for a business that does a lot of electronic transactions and digital selling.

Would not install, even with tech support

Kommentare: Not one since I could not install it.

Vorteile:

Don't know never could get it to install even with one of their engineers, now they do not want to give refund!

Nachteile:

Absolute lack of how to work with customers.

Account disabled, fund lost

Vorteile:

API was well written, super easy to integrate. We just needed few days to have it working in our software. Fortunately, because they disabled our account the first day we went live...

Nachteile:

After asking if my business was okay, we started integrating Paddle on our website. After one day of processing, they cancelled our account saying our business was finally not okay. Funds were held in theory for 90 days. We are now asking our funds each day from the day 90 to 120 and they haven't been released yet.

Excellent and responsive payment processing

Vorteile:

Customer support - quick to deal with a payment to a company that were no longer supporting a product. As a user this saved a great deal of headache. Payments to other providers have also gone through smoothly.

Nachteile:

Not had any issues with Paddle so far, either with payments or with customer support.