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seit 15 Jahren bei der Softwareauswahl

Über OpenTable

Die Ihnen dabei hilft, Sitzplätze zu füllen, von reibungslosen Schichten zu profitieren, bessere Beziehungen zu Ihren Gästen aufzubauen und höhere Umsätze zu erzielen

Erfahre mehr über OpenTable

Vorteile:

Free, convenient, easy to use, most restaurants use it now, always remembers my log in, quick receipts and customer service.

Nachteile:

This problem seems to happen every once and a while.

Bewertungen zu OpenTable

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,5
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9,0/10

OpenTable hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 1.279 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (1.279)

Emtiaz
Administrator
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

There is Always a Table with OpenTable!

5,0 vor 2 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Leyla
Consultant in Deutschland
Bankwesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Bequem und Garantiert

5,0 vor 5 Monaten

Kommentare: Nutze ich privat sehr gerne, und so kommt man auch gut auf neue Restaurants, die man vorher nicht auf dem Schirm hatte.

Vorteile:

Online-Buchungen klappen immer, man muss sich keine Sorgen machen dass eine Buchung nicht durchgeht/ als ungültig erfasst wird. Nutzen wir mit den Kollegen als Gruppe, für Lieferungen und auch privat. Insbesondere für Personen, die es nicht mögen zu telefonieren/ keine Zeit dafür haben, wirklich sehr vielversprechend und bequem!

Nachteile:

Leider machen nicht alle Restaurants mit, aber diesen Abstrich mache ich gerne, weil die Vorteile sehr überwiegen :).

Tobias
Kuechenleitung in Deutschland
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Reservierung bei OpenTable

5,0 vor 6 Monaten

Kommentare: Der Gesamteindruck von Opentable ist in meinen Augen ein sehr positiver. Man kann direkt buchen sieht Restaurants in der Nähe alles läuft sehr unkompliziert ab.
Und man kann auch unkompliziert stornieren

Vorteile:

Die Vorteile bei Opentable liegen darin, das man direkt vom Handy aus sein Restaurant besuch buchen bzw.Reservieren kann. Und man mit dem Restaurant auch schreiben kann. Besser als wie wenn man immer rumtelefonieren muss

Nachteile:

Nachteile kann ich bei Opentable nicht sagen weil es gibt keine

Ralf
Privatier in Deutschland
Einzel- & Familiendienstleistungen, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Buch deinen Tisch online

5,0 vor 4 Monaten

Vorteile:

Einfache Handhabung, Bei der Reservierung ist sofort ersichtlich ob es einen Freien Tisch gibt.

Nachteile:

Es gibt nichts zu beanstanden. Einfache Handhabung und Toller Bedienkomfort.

Siri
Fachberatung in Deutschland
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Einfache Anwendung

4,0 vor 6 Monaten

Vorteile:

Es kann schnell ein Event bzw ein Tisch von 1 bis Großgruppe geplant werden

Nachteile:

Grafische Aufstellung veraltet, kann modernisiert werden

Fabian
Außenhandelskaufmann in Deutschland
Großhandel, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Gute App um Restaurants zu reservieren

5,0 letztes Jahr

Vorteile:

- einfaches reservieren- übersichtlich mit guten Funktionen- mehr als 50.000 Restaurants

Nachteile:

- bisher ist mir noch kein wirklicher Nachteil aufgefallen

Jasmin
Ernährungsberaterin in Deutschland
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Tolle Möglichkeiten für Kunden, zuverlässig einen Tisch zu buchen

5,0 letztes Jahr

Vorteile:

Die Software ist absolut einfach zu bedienen und bietet alle notwendigen Features.

Nachteile:

Nichts, ich habe bisher keine Nachteile entdeckt.

Lee
Lee
Director in UK
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Super-easy to use

5,0 vor 2 Jahren

Kommentare: After lots of research, it's one of the best systems out there for restaurants. And great value for money.

Vorteile:

This is great system to manage table bookings for a restaurant, with lots of marketing options. Once it's set up, it takes the hassle out of managing bookings and it's easy to also manually add bookings and block off tables. It's also good for CRM. And there's the option to generate reports and extract data for mailing lists.

Nachteile:

The set up can be quote tricky, but once it's done, it's super-easy to manage.

Mark
Mark
owner in USA
Verifizierter Nutzer auf LinkedIn
Restaurants, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Halfway there, but needs help

4,0 vor 3 Jahren

Kommentare: Table reservation management is the basic goal, and attracting new patrons is also right up there. On the latter, OT is only fair. They used to be better about bringing in new people, but seem to have changed their algorithm. But it's not as bad as the money grubbers at Yelp who go out of their way to prevent people from seeing your restaurant name unless you pay them absurd amounts.

Vorteile:

OT is a reasonably priced reservation system that is reliable and straightforward to use. It offers more extensive services for a large operation, but in its minimal form is easy for a small (35-45 seat) restaurant to use without dedicating a person to managing it.

Nachteile:

The mobile app could be great, but isn't. There are three ways to interact: PC Web, Mobile Web, and Mobile App (Android in my case). They all have slightly different functionality, for no good reason. - Example 1: The mobile app lets you see previous times a patron came in; mobile Web and PC Web only tell you the number, not the dates. But the mobile app doesn't give you control over scheduling and such. So you find yourself flipping among multiple devices to get your job done. - Example 2: Mobile Web and mobile app require constant re-login. PC does not. - Example 3: PC works reliably to see reservations, but after a period of inactivity, stops allowing interaction (such as setting a guest to "Seated"). A browser refresh is required. Exasperating!

Supakorn
Restaurant operations in USA
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good reservation software but not pricing friendly

4,0 letzten Monat Neu

Kommentare: The software serves its purpose adequately, allowing customers to easily spot my restaurant's name on the list. It doesn't bring much joy or disappointment, but it is primarily intended for marketing purposes. The overall experience is moderate, with no significant highs or lows.

Vorteile:

The reservation software is commendable in terms of functionality and features. However, it may not be particularly accommodating in terms of pricing.

Nachteile:

The cost of utilizing it is rather steep, especially considering its sole functionality of making reservations.

Tony
General Manager in USA
Restaurants, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

OpenTable Feedback

3,0 letzten Monat Neu

Kommentare: It feels like it is a necessity for restaurants to have this platform in order to succeed and OpenTable takes full advantage of it by squeezing as much as they can with monthly fees as well as per person booking fees.

Vorteile:

Ease of use for both customers and restaurants. Dominates market share for booking reservations.

Nachteile:

Very expensive with variable cost depending on bookings from OpenTable platform versus the restaurants own booking networks. Huge market control makes it almost impossible to succeed as a restaurant if you are not using them. No clear or transparent way to accurately sort what reservations were made through OpenTable and what weren't when invoicing. There is no option to rate diners the same way as restaurants are reviewed so you can select the best customers and decline and the rest during busy times.

Allegra
Owner in USA
Restaurants, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good but $$$$!

5,0 vor 4 Wochen Neu

Vorteile:

Customer service is always spot on and helpful.

Nachteile:

Cost to run promotions is too high. If I pay $7.50/pp, I lose money.

Ilana
Co Owner in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Sisserou's Restaurant

4,0 vor 3 Wochen Neu

Vorteile:

The POS integration and that it is widely used by patrons as a go to reservation source.

Nachteile:

Would like more customizable reporting features on the back end and shortcut features on the floorplan view for hosts. We used Yelp prior to switching to OpenTable and their user interface for hosts had more shortcut features that our hosts do miss.

Amaria
Event Coordinator in Frankreich
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User friendly with good customer service

5,0 letzten Monat Neu

Kommentare: Great platform, user friendly for the restaurants as much as for the clients, very expensive especially if we want to compete with other restaurant who chose to spend money on the marketing add-ons.

Vorteile:

Being able to manage reservation from anywhere, get data insights and the fact that anybody can quickly learn how to use it.

Nachteile:

It is an expensive service, especially for a high volume restaurant.

Steve
General manager in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Open table

5,0 letzten Monat Neu

Kommentare: Good, phone interactions have been more difficult when needed things adjusted they used to do it, now walk you through it, some times ain’t got the time

Vorteile:

Control flow of restaurant, pacing, mobile phone app connectivity

Nachteile:

The cost was initially enormous, but came way down when renegotiated we were going to switch to tock or other

Sylvie
Director in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Useing Opentable since it started or almost

5,0 vor 4 Wochen Neu

Kommentare: I’m on both side, supplying Opentable to our customers and using it for my own reservations. It is an excellent product.

Vorteile:

Change in habits, from using paper and pencils to technology. Better organization.

Nachteile:

After 20 years using it.. I think that the license is really high.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great app for reservations

5,0 vor 4 Wochen Neu

Vorteile:

It’s easy to use and lots of restaurants are on it. Whenever I need to make a reservation, it’s the first place I check.

Nachteile:

The only issue I’ve ever had is when trying to redeem dining rewards with a restaurant. Even though I booked a reservation with a restaurant that should have accepted my dining credit, they didn’t take it. However, OpenTable customer service handled the situation quickly and efficiently.

Kathryn
Director of Sales in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love Open Table!

5,0 vor 5 Jahren

Kommentare: OpenTable is wonderful, not only do they have fast and professional customer service, they're also improving the software everyday. I love that we can train our hosts quickly and use the software to make it an enjoyable dining experience for our guests.

Vorteile:

From a sales perspective, Open Table is fantastic at making sure we have plotted the proper rooms for private events. It is constantly making suggestions and making sure we're in the right time slots for turning tables. For our FOH manangers, it is very easy to train on which makes it less time consuming in the host training process. Guest center is also a great hub to check reviews, see your seating from an app on your phone and make any changes on the go. Love the pop up function and notes section to make sure our hosts have all the information they need. OTrestaurant.com is also wonderful to make sure we have all the right marketing tools turned on and become available to our guests. It is important that our guests have an ease of use to make a reservation and with the bonus points they receive from booking on open table it is just a plus for us to use the software.

Nachteile:

Not a con, but we would love to see Open Table integrate with private dining software to make plotting private events faster.

Antwort von OpenTable

vor 5 Jahren

Hi Kathryn, thanks so much for taking the time to write a review!

Charles
Operations Manager in USA
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

OpenTable Remains Industry Leader for Many Reasons

5,0 vor 4 Jahren

Kommentare: If used as intended, OpenTable can be an unbelievable asset for any restaurant. It makes gathering and communicating guest information so easy and is compatible with the majority of point of sale systems

Vorteile:

OpenTable has been the industry's leading platform for managing guests and an active shift. OpenTable is compatible with the majority of restaurant point of sale systems which really enhance the amount/ variety of guest information. It makes tracking new and regular guests extremely simple. OpenTable is always improving and expanding its capabilities.

Nachteile:

The countless features of OpenTable don't come cheap. It is definitely an investment and often underutilized.

Svend Bertil
Senior News Editor in Dänemark
Internet, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Effortless and Convenient Booking with OpenTable

5,0 letztes Jahr

Kommentare: I have had a great experience with OpenTable overall. The website is easy to use and booking is a breeze. Even if I have encountered an occasional issue, OpenTable customer service has been very helpful in resolving it. I would definitely recommend OpenTable for anyone looking for an easy and convenient way to book a table.

Vorteile:

I recently used OpenTable to book a table at a popular restaurant and was really impressed with how easy it was. The website was easy to navigate, the booking process was straightforward, and I received a confirmation email within minutes. It was a great experience and I'd highly recommend OpenTable to anyone looking for an effortless and convenient way to book a table.

Nachteile:

I encountered a few issues with OpenTable, such as not being able to get a table at a restaurant that I had booked, even though I had a confirmation email. Luckily, OpenTable customer service was very helpful and resolved the issue quickly, but it was a bit of a hassle.

Dave
Partner in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

OpenTable Lover

5,0 vor 4 Jahren

Kommentare: OpenTable has been a pleasure to use since it's new facelift, I would recommend any and all restaurants to get on board.

Vorteile:

Finally upgraded a lot of options for the software. It's been years and years making suggestions with this company, glad they started to finally implement what industry people needed.

Nachteile:

The cost associated with some of the repeat business seems like it's unnecessary, but as long as it's driving business towards me I'm OK with it.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Internet, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

OpenTable – My Main Way of Making Reservations. Great Platform, But Needs More Transparency.

5,0 vor 2 Jahren

Kommentare: Overall, I love using OpenTable and it's definitely my go-to reservation platform. Whenever I need to make a reservation, OpenTable is always my first choice for a platform!

Vorteile:

I love how easy it is to book reservations to my favorite restaurants. The UI is just beautiful, and it's so easy to navigate, see what times are available, double check the reservation I made, contact restaurants, read menus, see photos, and even change my reservation. I just love the ease of use.

Nachteile:

I least like how, by default, way more data than I knew was being shared with restaurants and marketers. Buried in settings, I figured out how to turn these features off, but I feel like OpenTable is deceptive about how much data is really shared with their business partners, marketers, and restaurants.

Joshua
Equipment Engineer in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very easy and great tool for booking ahead and making reservations.

5,0 vor 6 Jahren

Vorteile:

What I like most about this software is its usefulness, coupled with its simplistic yet easy layout. The options for available times and selections are very easy to read, making it very user-friendly. I also liked the way the layout also seemed to cater to touchscreen devices with larger than average digital buttons for selections. This definitely contributes to use on the go when a reservation may be needed to be made last minute. The available time suggestions closest to my desired time and date option also save me time from having to search around and find an available date and time.

Nachteile:

There is not much I dislike about this software, but one thing that I would appreciate is in regards to desired date storage. What I mean by this is, let us say I have a date and time in mind for a reservation, and that time slot is not available, I am unable to book that timeslot. However, I am never made aware if that time slot becomes available unless I keep checking on that timeslot. It would be ideal if this software could incorporate an email alert or equivalent if a previously unavailable timeslot becomes available (due to the party originally occupying the reservation say cancels their existing reservation or if more seating becomes available) such that I can book my desired timeslot. While I realize this is more a feature I would like to see in a future update as opposed to an issue with the present software, I feel that this is something that is lacking that could be easily incorporated as a very useful user option.

Ashley
Consultant in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

OpenTable is a great resource for keeping managing restaurant reservations

5,0 vor 6 Jahren

Vorteile:

My in-laws own a restaurant and I often help them from a technology and operations perspective. They had trouble managing their reservations. They only open for dinner, and they would spend a lot of time every day listening to Voicemail reservations, trying to get parties back on the phone to confirm, and trying to manage cancellations vs. openings with an antiquated system. When I suggested OpenTable I did not realize all of the problems I would be solving for them. OpenTable brings reservation systems into the 21st century, and allows patrons an easy way to make, change, and cancel restaurant reservations with the click of a button. For the restaurant owner or manager, it saves all of the time you use to need for follow-up, and all of the administrative management needed to handle cancellations and book optimal service volume.

Nachteile:

There is nothing that I do not like about OpenTable for business. It has brought a lot of value to our team, and has become a major asset that we rely on to book reservations. Patrons are as happy with OpenTable as we have been in the decision to start taking reservations through them.

Angela
President in USA
Krankenhausversorgung & Gesundheitswesen, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Are use it all the time

4,0 vor 6 Jahren

Kommentare: Very convenient and a great timesaver

Vorteile:

This is an unbelievably convenient and functional product. I use it to find restaurants easily and reliably when I travel. It's much more convenient than having to call the restaurant. I can make reservations any time of the day and go back-and-forth between restaurants to compare available times. Then, after I finish making my reservation, I could send the information to the other people in my party with just one click. Because of this product, I have tried many new restaurants and in many different areas that I wouldn't have otherwise tried. And, of course, the point system gets me a coupon every so often.

Nachteile:

My biggest complaint is with the interface. I use it as an app on my phone mostly and sometimes I have trouble finding what I'm looking for. It works much better on the desktop.

Eric R.
Eric R.
Chief Product Officer in USA
Verifizierter Nutzer auf LinkedIn
Forschung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

OpenTable is great when it is properly configured, but hides too many useful tools

4,0 vor 2 Jahren

Vorteile:

When OpenTable had a cleaner reservation system, it was excellent. You could book way ahead of time and they had a points-based system that earned you rewards. Sometime a few years back, they lost a lot of their functionality and they seemed to lose their ability to book a lot of restaurants they'd previously had. The rewards system was a big part of my regular use, so I stopped using them as often as a result.

Nachteile:

When there is a reservation option on the listing for a restaurant, it is kind of hidden. This makes very little sense.