HOP Erfahrungen

One stop shop!

Vorteile:

This PMS has allowed us to improve our revenues. It is great and easy to navigate and allows for good data capture.

Nachteile:

Based on the data captures some more reporting would be great!

Great PMS for SME for small to mid size hotel

Kommentare: Their whole process is seamless starting from Sales to implementation.
Special mention to [SENSITIVE CONTENT HIDDEN] from Sales team.

Vorteile:

The integrated payment system , revenue management and the facility to integrate sage is great feature of this software .

Nachteile:

Reviews are not directly pulled in to the system from BDC , expedia etc , will be a great feature to add.

TRTINGTO DO TOO MUCH IN TOO MANY WAYS

Kommentare: Feedback is that it is too clunky and we will look for a new providor. After sale support zilch, other than if we reach out

Vorteile:

It allows functionality of adding offers

Nachteile:

Too many steps, repetitive, time consuming

HOP Software

Kommentare: HOP is basically a one stop shop and has everything a hospitality business would need at reasonable prices. The revenue management tool is great as is the conference diary.

Vorteile:

Great system that does so much, its always being updated too and they are happy to take on board any reports or changes in the system to make it slicker. Migration was a bit of a nightmare but I think we were one of the first groups to sign up so I'm sure they have this down to a fine art now.

Nachteile:

I feel reports perhaps could be improved and more easier to pull.

Great start

Kommentare: Due to the Pandemic and us only just setting up in Jan 2020, we haven't had the opportunity to really explore the software but the support from HOP was very promising.

Vorteile:

Ease of use. Reporting. Able to manage many facets of the business from one place.

Nachteile:

Transfer of data from previous system was a little sticky and stressful and has on a couple of occasions let to a little confusion down the line.

Good overall product

Vorteile:

We used several different softwares over the years and never been 100% satisfied with the service received. Last year we changed to HOP and the process of moving system was very easy and the support is second to none. Any issue is getting dealt with immediately.

Nachteile:

Every two weeks the new features which are getting implemented are getting updated. During this time we are unfortunately experiencing some down time for the system but we got assured that this will change soon.

HOP Review

Kommentare: Ive solved accomodation settings for when clients come along to visit, it is helpful to the team given that the we save time in accomodations for everyone involved in doing business with our company.

Vorteile:

This software was impactful from the very moment I started using it, it completely facilitated the work done by all of the office saving us a lot of time, to focus on other tasks, the UI was neat and easy to navigate beginner friendly and customer service was readily available.

Nachteile:

Not really difficult to use but having such a simple UI maybe can come as an issue in the long road since features can be quite limited, as it evolves im sure the hospitality setting will improve.

The new generation of PMS!

Vorteile:

So easy to use, so fast with so many new functionalities that I can't compare it to our previous PMS. And so much cheaper....!