Dialing Innovations Call Center Application Suite Erfahrungen

Über Dialing Innovations Call Center Application Suite

Eine gehostete Wählanwendung für eingehende Anrufe, ausgehende Anrufe oder beides. Beinhaltet SMS-Nachrichten, E-Mails und Dashboard-Berichte.

Erfahre mehr über Dialing Innovations Call Center Application Suite

Vorteile:

Easy to use and visually easy to follow, thank you.

Nachteile:

Set-up can be a little tough for a not technology oriented individual.

Bewertungen zu Dialing Innovations Call Center Application Suite

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,5
Funktionen
4,9
Preis-Leistungs-Verhältnis
4,9

Weiterempfehlungsquote

9,4/10

Dialing Innovations Call Center Application Suite hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 14 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (14)

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Nutzerbewertungen filtern (14)

Bill C.
Bill C.
President in USA
Verifizierter Nutzer auf LinkedIn
Telekommunikation
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

DI provides personal, high-level service.

5,0 vor 4 Jahren

Vorteile:

Feature rich, combining the best call center software features from all the competition. Incredibly stable.

Gypsy F.
Franchisee in USA
Essen & Trinken, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great system! Saved my business money.

5,0 vor 3 Jahren

Kommentare: We have benefited not only be reducing costs through canceling our traditional phone service but also greater productivity. Employees no longer waste time answering the phone for sales or robo calls and customers calls get routed to the appropriate person which reduces employee time spent on the phone.

Vorteile:

Great price for a quality service. Easy to set up and manage. I have had no issues with service. I have reached out to tech support when wanting to make changes to the system and they were helpful!

Nachteile:

Nothing so far has been negative. I really have liked everything.

Karl G.
Director of IT and Construction in USA
Restaurants, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Dialing Innovations

4,0 vor 3 Jahren

Kommentare: We have 30 of these systems, and i i probably have to call once a month for support for all locations.

Vorteile:

Its a cheap alternative to a big phone bill.

Nachteile:

When you call in the phone system often doesn't ring. It just goes strait to the automatic attendant.

Tania B.
Business Development Manager in USA
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The software is excellent and very reliable.

5,0 vor 4 Jahren

Kommentare: Productivity, profit increase, workflow efficiency, ease of system management.

Vorteile:

The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow. We have the ability to view the results/data for the campaigns throughout the day.

Nachteile:

The software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website.

George E.
C.E.O. in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very responsive. Great product.

5,0 vor 4 Jahren

Vorteile:

This product makes our team much more efficient. We rely on its performance on a daily basis and it has always worked well. The money we save by using it is substantial. I would Recommend it to anyone needing a quick fix to their incoming needs.

Nachteile:

At times installation can be a short term problem. However the effort to install is worth the time and effort. Our team finds it easy to use and very functional.

Stephanie S.
CRC in USA
Pharmazeutika, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

CCA

4,0 vor 4 Jahren

Vorteile:

I have worked in a call center for over 15 years. I have worked for telecommunication, retail and banking. The software that I used was typically the same just with a few sections changed to the type of Call Center Environment. So it was very easy for me to adapt to each company easily.

Nachteile:

No issue did I have with using these applications.

Andrew R.
Company Manager in USA
Essen & Trinken, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Call Center Applications Review

5,0 vor 3 Jahren

Vorteile:

There are many features that are noteworthy. The setup is very simple and the support is even better. We have used this system and rarely have we had any issues. Cost and simplicity are very important within any business when choosing a product.

Nachteile:

I cannot list any negatives. Any issues that we have ever experienced had nothing to do with the system, but had to do with our internet service provider.

Harpreet s G.
owner in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

excellent money saving plan

5,0 vor 4 Jahren

Kommentare: saves money.

Vorteile:

Recorded message gives a professional experience to caller Clear sound Saves money on land line expenses.

Nachteile:

Initial setting is little time consuming and need little IT knowledge. some time stop working and needs rebooting

Michael t F.
Franchise Owner in USA
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Restaurant Resource

5,0 vor 3 Jahren

Kommentare: I found the people I interacted with to be helpful and very prompt. The product has been a big help to me and I believe increased my catering business. Overall, a great buy!

Vorteile:

I use this to help organize calls to my restaurants and direct to the correct party. It is really a great tool!

Nachteile:

Set-up can be a little tough for a not technology oriented individual.

Verifizierter Rezensent
CEO in USA
Verifizierter Nutzer auf LinkedIn
Restaurants, 11-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Easy use

5,0 vor 3 Jahren

Kommentare: How to install it

Vorteile:

I like most about this because very easy to use,

Nachteile:

I don’t see any user forum which will beneficial for us

Justin L.
IT Manager in USA
Telekommunikation, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A good Dialer System

4,0 vor 3 Jahren

Kommentare: Over the years they've become a very stable dialer system. Would recommend for most businesses.

Vorteile:

Able to add just about any feature necessary. They don't have downtime that often. Pretty easy to use for the most part. They don't charge for minutes which is great.

Nachteile:

Not the best customer service. Adding new features is not cheap.

Kamlesh P.
Owner in USA
Restaurants, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Subway

5,0 vor 3 Jahren

Kommentare: So far great but did not get return call few times from other services I was looking for!

Vorteile:

Cheap and less handling for catering orders

Nachteile:

Sometime we have to reset the equipment when theres no dial tone or cannot make call

Jitu P.
General Manager in USA
Essen & Trinken, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Device.

5,0 vor 3 Jahren

Kommentare: Great, we love this device.

Vorteile:

- First thing get more catering orders. - This device avoide marketing calls.

Nachteile:

This device working very great. We are saving more money annually when we switch this device.

Brandi H.
Owner in USA
Essen & Trinken, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ease of Use

5,0 vor 3 Jahren

Vorteile:

Easy to use and visually easy to follow, thank you!

Nachteile:

Nothing that we have run into since using it 3 years ago