Dialing Innovations Call Center Application Suite Erfahrungen

DI provides personal, high-level service.

Vorteile:

Feature rich, combining the best call center software features from all the competition. Incredibly stable.

Great system! Saved my business money.

Kommentare: We have benefited not only be reducing costs through canceling our traditional phone service but also greater productivity. Employees no longer waste time answering the phone for sales or robo calls and customers calls get routed to the appropriate person which reduces employee time spent on the phone.

Vorteile:

Great price for a quality service. Easy to set up and manage. I have had no issues with service. I have reached out to tech support when wanting to make changes to the system and they were helpful!

Nachteile:

Nothing so far has been negative. I really have liked everything.

Dialing Innovations

Kommentare: We have 30 of these systems, and i i probably have to call once a month for support for all locations.

Vorteile:

Its a cheap alternative to a big phone bill.

Nachteile:

When you call in the phone system often doesn't ring. It just goes strait to the automatic attendant.

The software is excellent and very reliable.

Kommentare: Productivity, profit increase, workflow efficiency, ease of system management.

Vorteile:

The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow. We have the ability to view the results/data for the campaigns throughout the day.

Nachteile:

The software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website.

Very responsive. Great product.

Vorteile:

This product makes our team much more efficient. We rely on its performance on a daily basis and it has always worked well. The money we save by using it is substantial. I would Recommend it to anyone needing a quick fix to their incoming needs.

Nachteile:

At times installation can be a short term problem. However the effort to install is worth the time and effort. Our team finds it easy to use and very functional.

CCA

Vorteile:

I have worked in a call center for over 15 years. I have worked for telecommunication, retail and banking. The software that I used was typically the same just with a few sections changed to the type of Call Center Environment. So it was very easy for me to adapt to each company easily.

Nachteile:

No issue did I have with using these applications.

Call Center Applications Review

Vorteile:

There are many features that are noteworthy. The setup is very simple and the support is even better. We have used this system and rarely have we had any issues. Cost and simplicity are very important within any business when choosing a product.

Nachteile:

I cannot list any negatives. Any issues that we have ever experienced had nothing to do with the system, but had to do with our internet service provider.

excellent money saving plan

Kommentare: saves money.

Vorteile:

Recorded message gives a professional experience to caller Clear sound Saves money on land line expenses.

Nachteile:

Initial setting is little time consuming and need little IT knowledge. some time stop working and needs rebooting

Great Restaurant Resource

Kommentare: I found the people I interacted with to be helpful and very prompt. The product has been a big help to me and I believe increased my catering business. Overall, a great buy!

Vorteile:

I use this to help organize calls to my restaurants and direct to the correct party. It is really a great tool!

Nachteile:

Set-up can be a little tough for a not technology oriented individual.

Easy use

Kommentare: How to install it

Vorteile:

I like most about this because very easy to use,

Nachteile:

I don’t see any user forum which will beneficial for us

A good Dialer System

Kommentare: Over the years they've become a very stable dialer system. Would recommend for most businesses.

Vorteile:

Able to add just about any feature necessary. They don't have downtime that often. Pretty easy to use for the most part. They don't charge for minutes which is great.

Nachteile:

Not the best customer service. Adding new features is not cheap.

Subway

Kommentare: So far great but did not get return call few times from other services I was looking for!

Vorteile:

Cheap and less handling for catering orders

Nachteile:

Sometime we have to reset the equipment when theres no dial tone or cannot make call

Great Device.

Kommentare: Great, we love this device.

Vorteile:

- First thing get more catering orders. - This device avoide marketing calls.

Nachteile:

This device working very great. We are saving more money annually when we switch this device.

Ease of Use

Vorteile:

Easy to use and visually easy to follow, thank you!

Nachteile:

Nothing that we have run into since using it 3 years ago