Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Über Smartwebs

Eine All-in-one-Plattform, mit der du deine HOA-Communitys mit Tools verwalten kannst, die die Buchhaltung, Verstöße, Arbeitsaufträge und mehr automatisieren.

Erfahre mehr über Smartwebs

Vorteile:

Smartwebs was easy and cost effective to implement to help us and our clients efficient and organized when reviewing HOA violations and Architectural Requests.

Nachteile:

I have 2 separate accounts, one for my company and one for the HOA. I cannot be signed into both at the same time and get it's frustrating having to sign in-sign out.

Bewertungen zu Smartwebs

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
4,3
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

7,9/10

Smartwebs hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 166 Nutzerbewertungen auf Capterra.

Hast du Smartwebs bereits verwendet?

Teile deine Erfahrungen mit anderen Softwareinteressenten.

Nutzerbewertungen filtern (166)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The best property management software on the market!

5,0 vor 2 Jahren

Vorteile:

Smartwebs made customized implementation and training for our community associations a breeze. We expected a learning curve with switching from our old management systems, but it really was so simple with very little pushback from our managers. When questions or concerns did arise, they were lightning fast to respond. They are continuously improving software features and implementations. We didn't know it could get any better! I would recommend Smartwebs to any association whether you are managing with spreadsheets or another HOA management software.

Nachteile:

A training portal with recorded videos would be a great addition, however not necessary as the walk-through training was enough for us.

Jordan
Compliance Supervisor in USA
Unternehmensberatung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Smartwebs Overview

4,0 vor 2 Jahren

Kommentare: Smartwebs is a great service provider, moderately easy to use, great automation, has improved the speed at which we can do our jobs and the level of service we can provide as a management company. Great customer service and product that continues to evolve and improve with time.

Vorteile:

Product is easy to use and automates the process seamlessly for the most part. Mostly easy to use. Developer team actually listens to us about improvements that can be made and tries to implement when they can.

Nachteile:

Integration with our VMS system wasn't easy at first and there are still bugs that need to be worked out from time to time. Some features of the software are cumbersome to use, not always user friendly, sometimes multiple ways to get to the same feature, which can make the process confusing. Cannot mass update the call to action text for a particular violation category across all associations. The system seems to have down time a day or so every few months which can prevent us from getting our work done for an entire day or more. doesn't always sync properly to our VMS system. Most of the time things are consistent, though.

Erin
Community Relations Coordinator in USA
Unternehmensberatung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

SmartWebs and VMS Communication

3,0 vor 2 Jahren

Kommentare: SmartWebs is great if there are no glitches. Simple things such as correcting language in VMS seems like an unnecessary step. It can be frustrating. But - when all goes well, it goes really well! It's much more efficient to process violations and download a PDF to print from that instead of individually from VMS.

Vorteile:

SmartWebs makes processing multiple violations easy. As an example, on specific days our inspector checks for recycling and trash receptacles that have been left out. Our community is large - over 2,500 units - and there are times that we issue a large quantity of violations. SmartWebs processes all the violations with ease and we can download the PDF to process and print. An attached photo printed with each violation is extremely helpful too!

Nachteile:

The communication between VMS and SmartWebs seems a bit off. In sticking with the trash & recycling example, I find that there is a lot of toggling between SmartWebs and VMS to make sure the language matches on the violation we sent to the homeowner. SmartWebs has the tendency to auto-load the text of how the violation reads in a resolution - quite lengthy. In cases like that, we need to cut and paste language into VMS to simple say, "Please keep your trash/recycling receptacles out of sight," or something similar. When there are several violations, that can be time consuming.

Saint
Director in Uganda
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Smart Web- affordable web hosting and reseller

5,0 vor 3 Monaten

Kommentare: So far, Smart web helped us to host and manage several websites for our clients who come from different fields of work.

Vorteile:

It provides affordable web hosting and reseller packages for clients

Nachteile:

Most of these affordable web hosting packages offer limited website storage and size of contents that can be hosted on the website.

Samantha
Association Manager in USA
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Smart Webs Review

5,0 vor 2 Jahren

Kommentare: If I would have known Smart Webs was coming out with a full-service program for all our HOA needs, I would have expressed the NEED to have this to my boss. Unfortunately, we are in a current contract with AppFolio. The ease of their program is so user friendly my three-year-old could even figure it out.

Vorteile:

The ease of their program is so convenient while in the field or in the office. Makes inspection time in the field less than using previous programs. (Tops 1, VMS or AppFolio)

Nachteile:

Just recently the feedback or assistance with support has been rather slow. Even though we rarely need supports help unless we are entering a new community.

Paige
Community Manager in USA
Unternehmensberatung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

There is no better way!!!

5,0 vor 2 Jahren

Kommentare: My overall experience has been wonderful!

Vorteile:

This is a great program to track violations in the community management field. Makes it super easy to use a and track. There is no other program I would suggest.

Nachteile:

The set up takes awhile, and doing the back end work is time consuming but totally worth it.

Rosie
Senior Association Manager in USA
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Smartwebs is Amazing!

5,0 vor 2 Jahren

Kommentare: We have had an amazing experience!

Vorteile:

This software makes compliance inspections so easy and has cut down on our inspection time.

Nachteile:

There isn't anything we have found that we don't like.

Jennifer
Assistant Site Manager in USA
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Smart Webs Review

4,0 vor 2 Jahren

Kommentare: Very user friendly and easy to navigate

Vorteile:

Ease of Resident submissions and responses to submissions Saving all the submissions information electronically instead of using paper notifications of all submissions sent to residents confirming accepting of requests Ability to use personalized templates for ARC response letters Search functions for past submissions are very easy Ability to keep a written paper trail of all correspondence to homeowner without having to create folders for all communication. Don't have to worry about being responsible for paper submissions that could get lost or accidently thrown away All resident info is already in the system which saves time when writing letters Immediate response from ARC instead of using post office to mail letters Reminders for ARC Committee members who need to vote instead of having to send out emails individually. Saves time. Easy to navigate from ARC to Violations in same program which saves time Easy to personalize letters if needed Easy to add or delete new committee members and admin status Easy to create new template letters Quick response from help desk for any issues that come up Letters are emailed so nothing gets lost in the mail.. Answers to submissions take little to no time Training of the program was not difficult Overall a very user friendly software

Nachteile:

Creating template letters is a bit complicated Email notifications to Committee members is excessive

Diana
Education and Change Management Manager in USA
Non-Profit-Organisation Management, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Smartwebs usage

4,0 vor 2 Jahren

Kommentare: It use to be good, but now there are so many "flaws" that we are finding that we are going to be using a different software program that incorporates the same type of usage as Smartwebs.

Vorteile:

I like that it is easier for the staff to do compliance checks in the field. The off-line app lets us supply them with tablets that do not need phone numbers in order to run the app.

Nachteile:

It is frustrating to have to use the same category/sub-category for a different violation for the same property and because of the way Smartwebs works, it won't let you, so you have to end up creating a new category/sub-category, which is then for the whole company and not just that community. We have had some very severe synching issues in the past 6 months which, at least some, have never been resolved as of yet. We can't even get them to let us know what the issue is and everytime we call or email, there is either a non answer or no answer at all.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Immobilien, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good visuals, less steps, ease-of-communication

4,0 vor 2 Jahren

Kommentare: Overall the software is great, intuitive, and a timesaver for our firm. They have grown a lot over all the years we have utilized their software. About once a year they experience growing pains with service disruptions. Other than that, their services have been top-notch. Most of our employee-users prefers using the Smartwebs software to our other software which can handle the same tasks.

Vorteile:

Most of its modules are intuitive. They are easy/quick to learn whether they are intuitive or not. As it syncs with our operations and accounting software, we were even more pleased with it.

Nachteile:

For legacy customers, there is less all-in known pricing and more learn-as-you go pricing you must ask for at a later date.

Rachel
Community Association Manager in USA
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I like Smartwebs

5,0 vor 2 Jahren

Kommentare: In general a very good program. Easy to use and makes it much faster to send out violations after an inspection, and to allow ARC committee members to review applications and comment on them without having to physically meet.

Vorteile:

Easy to upload documents for restriction enforcement and for ARC applications. Easy for committees to review applications, comment and respond back. Easy to inspect properties, take pictures and upload notes.

Nachteile:

Sometimes it does not link ARC applications and violations together, so it will show there are no ARC applications on a property and I will open a violation, only to find out when I am at a desktop computer that there really was an approved application on file. Also, sometimes if I am using the map it won't show me the status of some addresses.

Chesney
Community Manager in USA
Unternehmensberatung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

smartWebs Review

5,0 vor 2 Jahren

Vorteile:

The ease of use, Committee and Board access

Nachteile:

Nothing. the system is easy to use and Committees and Board like it

Tasha
Community Manager in USA
Unternehmensberatung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Smart software for smart people.

5,0 vor 2 Jahren

Kommentare: Overall, SmartWebs is crucial to the smooth operations of our HOAs, especially considering the amount of compliance and steady stream of architectural applications.

Vorteile:

SmartWebs is a useful software that integrates well with our VMS. The features currently in place are intuitive, and when improvements are proposed, they are truly considered.

Nachteile:

There are several quality of life improvements that my team and I have proposed over the years. I would love if the development sector of SmartWebs was speedier at implementing these items, as several would further expedite our work and greatly improve the software for all users.

Erica
Community Manager in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Smartwebs is a good resource for covenant violation tracking and producing

4,0 vor 2 Jahren

Kommentare: I have used since 2014 and feel that I can train and navigate well on the system. I do like the Smartwebs program but have not had good customer service with issues, mainly the turn around time is very lengthy and the answer of "it must be a glitch" seems to be the IT's staple answer for most issues.

Vorteile:

Most all functions are easy to use. I like the note section both within the violation and on the overall address. The reports are nice as well.

Nachteile:

The map doesn't track where you've already been and the online system doesn't always work well with the app on the tablet.

Lacretia
Senior Operations Manager in USA
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Smartwebs Compliance is a HIT!

5,0 vor 2 Jahren

Vorteile:

The app is very user-friendly and accurate. We are able to have all employees using it in the field and that is very helpful.

Nachteile:

One area that I feel could really use improvement is the length of time it takes to get an association set up. We are onboarding 1-2 new associations per month, but it is taking almost a month to get them activated in Smartwebs. It is very inconvenient having to wait that long.

Rachel
Community Associate in USA
Vorstandsbüro, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Will not recommend

1,0 vor 2 Jahren

Kommentare: Not happy

Vorteile:

I don't like it, it is too time consuming

Nachteile:

Why would we charge an owner $25.00 or $35.00 to install a $5.00 - $10.00 plant? There are too many steps to do with this process and it was so much easier before. If an owner got a Denial on a project, he has to be charged AGAIN to submit the same project? That is not nice. With 3 board members, I get 3 different answers. Very frustrating to have to email them to have one decision or remind them to go into the system and decide. Some of them have trouble logging in, then it takes time for the Support Dept to see what is occurring, too much time is wasted.

Edye
Community Manager in USA
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very easy to use

5,0 vor 2 Jahren

Kommentare: Used this for years - haven't used any other violation program.

Vorteile:

I like the tracking and options of violations available and able to customize it.

Nachteile:

Escalating a violation does not note the date of second review - I have to manually change the date or it looks like both the first and second date are the same. Also, when loading a picture it flips it upside down, very rarely does the picture load correctly and it is very frustrating.

Kevin
Community Association Manager in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Amazingly Simple and A Timesaver

5,0 vor 2 Jahren

Kommentare: In one word: Great

Vorteile:

The autogenerated letters and templates are wonderful. This saves everybody in our organization time when it comes down to compliance letters and architectural applications. It is very simply to set up and start using. The letters can be customized to each client if they desire. The letters and notices are sent out via email. There is also the option to mail them which is the default before they implemented email. The software is continuously updating and making improvements.

Nachteile:

The one area where they could improve is to start sending text message notifications for violations and architectural applications. The second area is integration of Architectural applications and files into Village Management Software.

bryan
President in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Smartwebs Valuable Partner in our Success

5,0 vor 2 Jahren

Kommentare: The software makes being a board or committee member much more efficient and keeps costs down with mailing and postage.

Vorteile:

Smartwebs was easy and cost effective to implement to help us and our clients efficient and organized when reviewing HOA violations and Architectural Requests.

Nachteile:

We are excited now that Smartwebs has implemented their accounting update to be a complete partner in day to day operations

Taylor
Community Manager in USA
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Imperative software in the new remote world we live in.

5,0 vor 2 Jahren

Kommentare: Smartwebs makes the flow of communication for ARC''s and Compliance violations seamless, which helps the productivity of the association and manager.

Vorteile:

Ease of communication between committee members and management. The documentation for record purposes, and the convenience the software offers with electronic mailings.

Nachteile:

I wish there were an easier way to manage the compliance timeframe period.

John
Compliance in USA
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Functional, But Needs Refinement

3,0 vor 2 Jahren

Vorteile:

In the field operations are mostly simple and straight forward. There are far too many glitches in the program to garner higher ratings.

Nachteile:

The end users must put in a lot of work to maintain the properties. For example: Entering a new address into a property does not put the icons in the correct spots. Growing developments are especially difficult.

Angela
HOA Portfolio Manager in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Helpful

4,0 vor 2 Jahren

Kommentare: Overall, we are satisfied with the product as it makes streamlining of our processes very efficient.

Vorteile:

This product has proven to be extremely important for documentation of requests and violations. The product is fairly easy to use and the mobile site is nice to have.

Nachteile:

Updates can sometimes be clunky, which is very frustrating.

Dawn
Property Manager in USA
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Smartwebs is a great tool for property managers

5,0 vor 2 Jahren

Kommentare: Great tool for property management that tracks you through a community and lets you send letters with ease.

Vorteile:

I like the fact that a letter can be generated in seconds with a photo inserted in the letter and the letter is automatically emailed or mailed to the owner.

Nachteile:

Ease of adding articles and quoting the HOA docs could be simplified.

beverley
Property Manager in USA
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Tracking made easy

5,0 vor 2 Jahren

Kommentare: Good overall. I use it daily for work orders and compliance reporting. Makes my job easier and more accurate.

Vorteile:

The mapping and tracking features. The mapping allows ease for inputting new work orders and violations while on site.

Nachteile:

Editing work orders or compliance issues.

Carmen
Property Manager in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I have only one complaint and that is about the categories not being able to be used more than once.

5,0 vor 2 Jahren

Kommentare: I enjoy using Smartwebs and the fact that it is easy to use.

Vorteile:

I like that I am able to print out reports for the Board of Directors with ease.

Nachteile:

Again, the only complaint would be that the categories run out after one or two violations.