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Über TechMan

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Vorteile:

The software does exactly what it says it does, easy to use , lots of key features, this software has transformed our buisness. Easy to track jobs , track mechanics times etc.

Nachteile:

The only part of the software I would complain about is the lack of ability to separate general contact email addresses against accounting email addresses in the client details feature.

Bewertungen zu TechMan

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,7
Kundenservice
4,2
Funktionen
4,3
Preis-Leistungs-Verhältnis
3,6

Weiterempfehlungsquote

7/10

TechMan hat eine Gesamtbewertung von 3,8 von 5 Sternen basierend auf 12 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (12)

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Nutzerbewertungen filtern (12)

Kate
Director in UK
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Highly Recommended

5,0 letztes Jahr

Kommentare: The overall experience of switching to TechMan from a previous software provider was very efficient and the initial and ongoing support and training is second to none, they are always at the end of the phone and eager to help and listen.

Vorteile:

It is perfect for our business and allows us to easily manage our customer database. It works behind the scenes sending reminders automatically and allows us to focus on other things which previously took a lot of time each month. It has made our business more efficient and leaner. I like that it is easily accessible from anywhere which is great when also working from home. It integrates with both our phone and accounting systems along with suppliers and technical information making day to day operations very slick.

Nachteile:

It is difficult to think of things that I least like, as the system can be personalise so much to suit your individual business needs.

Stuart
Managing Director in UK
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Independent Garage Management Software on the Market

5,0 letztes Jahr

Kommentare: Very easy to use, versatile, reliable, loaded with features and the support is second to non.

Vorteile:

This software gives the business the ability to Make More Profit!Once the system is set up and the business embraces how it manages operations, then the opportunity comes to unlock a wealth of profit through reporting features.The systems also offers transparency, this automatically instils discipline to all users, therefore improving standard practices, protecting the business and the customer.

Nachteile:

We're still struggling with the stock control features, but TM are looking into it and I'm sure it'll be sorted soon.

Bryony
Office Manager in UK
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Disappointed with the way it has turned out

1,0 vor 2 Jahren

Kommentare: Extremely disappointing.
We chose Techman because CarVue was shutting down giving us just one month's notice. Before any real information was given to us by Carvue we were already 3 weeks down the line giving me no time at all to be contacted by Techman, given a one-hour demo, followed by the decision needing to be made pretty much that afternoon. We paid £357.60 for a mixture of Training fees, (2 x 1-hour slots) and a data extract from CarVue - half of which didn't come across - no quotes have come across, and the data itself didn't manage to be brought in by techman until AFTER we'd lost access to our old system, which was not good. I'm not sure what the other costs were for.
The system is not user friendly, is clumsy and has some really annoying glitches that you can't get around - the list is growing daily as to what these are.
In a nutshell, we decided that this system probably wasn't for us.... We thought it might be possible to walk away less than a week down the line and just cut our losses and move to Mechanic Desk which is far cheaper, easier to use, editable and has a Xero API back and forth which has shown to be really user friendly and easy to use, missing the opportunity for mistakes and errors. But no, we have signed a B2B contract and as [SENSITIVE CONTENT] has politely reminded me, we won't be going anywhere for 3 long years. Bad form on Techman's part. If you are going to do business with this company, demand a free trial and check your contract CAREFULLY.

Vorteile:

The diary and front screen is appealing and you are able to see what you have in at a quick glance helping for moving through progress and ultimately invoicing which we do separately.

Nachteile:

The integration to your accounts package is not acceptable. There is no direct API (Incredible for something so expensive) so you have to export a CSV file to Xero which then lumps a collection of draft invoices into Xero for you to then have to go through and add to your lines if you want to have a description in the accounts package. It also imports as an accounting code rather than a customer number. As I understand from a frustrating call yesterday, this is fixable as you can put that customers accounting code into Xero so that it recognises it and puts it to the correct customer. The bottom line is it is not quick, or accurate and I felt significant risk to my accounting package data if I continued to import this clumsy data manually. We therefore dont even use Techman to invoice as with xero I can email smart looking, accurate statements directly to our account customers without any risk of messing up their accounts outstanding.

Ben
Managing Director in UK
Transport/Güterfrachtverkehr/Schienenverkehr, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Techman Workshop Management System

5,0 letztes Jahr

Kommentare: Techman workshop management system has transformed our business from a single user software to a multiplatform experience. We use most of Techmans features including electronic job cards which has reduced the amount of paper work with in our business. The electronic vehicle health check system which is intergrated with in the electronic job cards and has helped to increase our revenues beyond expectations. The live data diary and kanban board has revolutionised workshop loading giving us instant access to job status and time left at a click of a button or a view of a screen. Techman has continued to carry out extensive updates which have either added new exciting features or enhanced areas which their customers have asked for updates.

Vorteile:

At the point of purchasing Techman we had viewed numerous like for like software providers. Techman at the time lead the way with one function especially good function that you can open multiple job cards accross multiple tabs. This increased the service advisors efficiency.

Nachteile:

We have found a few small problems with some of Techmans features. The courtesy car booking system and diary does not provide history. We have had to set up a excel spreadsheet to over come the history of each of our courtesy cars in case of convictions. The internal messaging system which is only one way (from technicians to service advisor) takes priority over the task you are performing, meaning that you could be typing and it stops when you have a message coming through.

Nicky
Manager in UK
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Highly Recommended Garage Management System

5,0 letztes Jahr

Kommentare: Great Support team that made the anxieties of moving onto a new system disappear. Guys on the phone have fantastic knowledge and patience. Using TechMan has improved some of our business processes making long winded tasks efficient yet effective.

Vorteile:

A very easy to use and straightforward system. TechMan reduces no shows giving us less wasted hours. The PO/Returns management process and Reports are fantastic allowing us to be on top of all returns and great visibility of stats with a few clicks

Nachteile:

As of yet, we haven't come across anything we dislike. In the instances we have spoken to Support, they have guided us through our queries and turns out we were clicking the wrong buttons!

Kayleigh
Operations Manager in UK
Fluggesellschaften/Luftfahrt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Decision to Change Software

5,0 letztes Jahr

Kommentare: Techman has come with many benefits & has been unbelievably helpful over the time we have used this, its very user friendly and the support team are always polite, professional and helpful if you should ever encounter an issue.

Vorteile:

The system is so easy to use, the reports feature is especially helpful when tracking the overall efficiency of staff. We like how quickly we can schedule in service plans according to client requirements and our customers & auditors have complimented us on our ability to access invoices, service sheets and job history.

Nachteile:

The only part of the software I would complain about is the lack of ability to separate general contact email addresses against accounting email addresses in the client details feature.

Kimberley
Operations Director in UK
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use!

5,0 letztes Jahr

Kommentare: The TechMan team made us aware at the beginning that the more you put in to this system the more you get out of it and they could not have been more correct! The system has shown us how much time we were previously losing and wasting, it has saved us no end!

Vorteile:

The system is easy to look at, to understand and gives fantastic reporting

Nachteile:

How much it highlighted we had previously been doing wrong ;-)

Richard
Service Manager in UK
Maschinenbau oder Wirtschaftsingenieurwesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Techman

5,0 letztes Jahr

Kommentare: Absolutely superb customer service from techman. Having come over from a basic garage data base it has transformed our buisness. If we come across a problem they are on the end of the phone instantly

Vorteile:

the software does exactly what it says it does, easy to use , lots of key features, this software has transformed our buisness. Easy to track jobs , track mechanics times etc

Nachteile:

cant think of any to hand the system is great

Geoff
Director in UK
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Feels like the software equivalent of a pushbike with square wheels

3,0 vor 5 Jahren

Kommentare: Unfortunately the longer we have used Techman the more bugs and issues we have uncovered. Techman are aware of many of the issues we have reported and do promise future updates to remedy these faults. However the big issue is for me is usability. Yes it does get the job done but sometimes it feels like it is working against you - like a bike with square wheels.

Vorteile:

Good range of features, mot and service reminder system are good. Technical support are helpful

Nachteile:

Many features are over complicated to use, the diary system can become 'messy' when jobs span more than one day. Can't search for customers by mobile number - even though it says you can. Can't send a text message to a customer from outside of a job (or estimate?) . There is button that allows you to create and send the text but it doesn't actually get sent to the customer. The process for returning parts is not obvious which can easily lead to user errors. Reporting is limited and exporting data is very limited. For us, CRM functionality is very poor.

Danny
Director in UK
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Be Aware About the Fake Big Advertising and 3 Years Contract

1,0 vor 5 Monaten

Kommentare: We signed with this company called TechMan and things are more complicated then you think
Everything works against you, takes ages to complete an estimate.
The way the system is set up, you need to click on minimum 35 windows in order to finish and estimate or an invoice, time wasting.
All the money are taken in advance and take months to merge the data from your old system.
Very bad experience, GARAGE OWNERS STAY AWAY.

Vorteile:

Nothing Good - after 15 years in car repair industry the man over there was asking me if I ever had a workshop system before. Very rude.

Nachteile:

We moved here because GMax closed with a very short notice. The system is not very friendly and is full of annoying ticks that you can't go over you have to click them. Money and Time Wasted.

Callum
Director in UK
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Avoid!

1,0 letztes Jahr

Kommentare: Very bad, wouldn’t recommend! System is for dealer sized workshops! These people are true sales people! Once they have your signature for three years they don’t care!

Vorteile:

Haynes and EuroCarParts integration is the only good thing about this

Nachteile:

Expensive, difficult to use, no trials to test if it suits you as a business. Lack of customer support

Chris
Director/Owner in UK
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Wessex Autocentres Group Ltd

5,0 letztes Jahr

Kommentare: Great customer service, technical guys are very helpful and friendly

Vorteile:

I found the software made our company a lot stronger and the staff started to work as a team, ensure the customer was getting the service from us all

Nachteile:

Rounding up invoices to a certain figure, if you wanted to make your job £295 you have get the right number, it would be nice to hit one button and round up figures