UniTel Voice Erfahrungen

The best phone service for your business!

Kommentare: I use UniTel Voice for my business toll free number. I have had a great experience with their friendly customer service an technical support staff. Their voice talent set up my IVR and sounded great. I would recommend it to anyone.

Vorteile:

I really liked that you can get your IVR set up with a voice talent for free at sign up. You also can get your settings setup for you or a walkthrough in setting them up by support. I love the ability to receive faxes through your toll free number and send them from the interface. You can also set business hours for your toll free number. You can make or receive calls through the app or have them forwarded to a phone number. The app has distinct ringtones so you always know that your business line is ringing and what option the customer chose in the IVR. This is particularly good for businesses with employees who handle different departments.

Nachteile:

I haven’t had any issues with UniTel Voice. I think it’s a great service, application, and interface.

Great customer service

Kommentare: Best customer service I have ever experienced in a long time. Had a small issue over the holiday weekend, and the chat box was available to help. I couldn’t believe they were available and solved the problem. I even received a follow up call a few hours later to make sure problem was resolved! Amazing!!! The reps name was [sensitive content hidden] and she deserves the highest rating available…

Vorteile:

Customer service is superb, and a very easy to operate system.

Nachteile:

Can’t think of any reason not to use them…

Great experience

Kommentare: I wanted to take a moment to commend one of your agents, [sensitive content hidden] for the excellent service I received during my recent interaction with her. From the very beginning, [sensitive content hidden] was professional, courteous, and attentive to my needs. She took the time to clearly explain the options available to me, answered all my questions with patience, and resolved my issues efficiently. I truly appreciated how [sensitive content hidden] went above and beyond to ensure I was satisfied with the outcome. It is rare to come across such dedicated and knowledgeable customer service, and I wanted to make sure her efforts were recognized. This level of service has only strengthened my confidence in Unitel. Thank you for providing such excellent support! Meenakshi Aggarwal

How can Unitel be better

Vorteile:

Customer Service only. Customer Service Only

Nachteile:

App is very bad. Does not connect to incoming calls, call drops frequently. App glitch, desktop version too slow to load

I Love it!

Kommentare: Overall my experience has been great. Whenever I have an issue they are quick to resolve it and also offer suggestions that I have found to be quite helpful.

Vorteile:

I love the convenience of the app and that I can separate personal and business calls as well as have a separate ring tone for business calls.

Nachteile:

I think the inbox page can be streamlined a bit. The filter section above the actual voicemail section is cumbersome. I would prefer to see my actual voicemail messages first and then filter.

Unitel, the Perfect Choice

Kommentare: The customer service has been exceptional! The staff took time to listen to my needs and found the right solutions. I received ongoing communication while my 800 number was being transferred from the old company to UniTel. I also liked the follow-up call and the "tutorial" to make certain everything was set up correctly. I appreciated the great personal service!

Vorteile:

Having my company's 800 number on my cell phone is a winner. Since I downsized my company in 2015 I am running my company without employees. Previously the 800 number was on my home's landline. I knew there had to be a solution to having it switched to a mobile phone. I did my homework and found UniTel! In fact a few weeks ago I was in NYC for a short vacation, and worked out an issue for a customer on a ferry in the East River. UniTel has given me the freedom to be anywhere.

Nachteile:

Actually, nothing so far. All of my needs have been met.

Great Customer Service!

Kommentare: Very happy so far. Have recommended to others. Really like that if I need help I can reach a live person right away and have a conversation that I can understand. They are both technical but can communicate in a way that a non-tech person like me can understand. Glad customer service not outsourced.

Vorteile:

Unbelievable customer service, easy to reach, easy to speak with, great at helping.

Nachteile:

Struggling a bit with implementation to meet my specific desires.

Bumpy Start to Smooth Sailing

Kommentare: In the beginning the initial setup was bumpy, yet after calling Support, they wee super helpful and now we're smooth sailing.

Vorteile:

It works for our small yet might in our space, company. On this last call our rep went above and beyond to service account.

Nachteile:

There was no con within this last call for support. Our request was handled efficiently and quickly by our account rep.

UniTel for Small Business

Vorteile:

UniTel helps our small business keep our employees remote and personal phone numbers private. We have had great success using this platform

Nachteile:

Sometimes, when updates occur, our phone lines go a bit awry, but it always gets resolved fairly quickly.

Virtual Ease / Seconds Countdown will Lead to Virtual Perfection

Kommentare: [sensitive content hidden] has been very responsive, knowledgeable and pleasant to help in all aspects of setting up our Unitel virtual business lines.

Vorteile:

The fact that we can have multiple mailboxes and voice messages is a huge plus and that calls and messages can be checked anywhere and seen on all extensions is a bonus.

Nachteile:

The pause is too long after the voicemail box prompts are pressed, about 4 seconds which sounds like the call may have been dropped. I appreciate that [sensitive content hidden] were industrious and worked to find a way to get it down to 3-4 seconds from the original 6 second pause. I have requested that they suggest to the owners/developers or powers that be that there has to be a way to remedy this as most hard wired company voicemails go directly to the message once the prompt is pressed. There has to be a way and I'm sure they will figure it out - virtually as they have been very responsive in each instance to take action.

UniTel Voice Experience

Kommentare: My experience has been great! I've had the service for a little over a year. The pricing structure has remained consistent with the product and customer service is easily the best I've encountered as a professional and an entrepreneur. Kudos to UniTel Voice for making great customer service a priority. Special shout out to [sensitive content hidden] for his professionalism, patience, and great personality while assisting me with a recent technical issue.

Vorteile:

Exceptional customer service, and a commitment to ensuring that customers receive the best version of their product.

Nachteile:

The system comes with glitches from time to time. However, support at UniTel Voice acts promptly to fix any issues.

UniTel is terrific!

Vorteile:

Ease of use, quality of product, and great staff.

Nachteile:

Nothing to say here. Our experience with UniTel has been 100% positive.

Great customer service!

Kommentare: Very pleased with my choice of going with Unitel, it was intimidating at first, but after a quick call with [sensitive content hidden], we are now set up for success.

Vorteile:

Unitel's customer service is incredible! I worked with [sensitive content hidden] and she was amazing and made the process so much easier and less stressful.

Nachteile:

Trying to set everything up myself was proving really difficult and confusing, but one call to T [sensitive content hidden] and she was able to do in 20 minutes what I was trying to do myself for a couple of hours.

Full-featured, affordable option for small business

Vorteile:

The cost was much less than our previous provider and UniTel has as many or more features and has more responsive customer service.

Nachteile:

Haven't found anything yet that I least like about UniTel.

Unitel is great'ish

Kommentare: So far I'm pleased with the customer service and the online Dashboard. My only issue is with texting. This might be a make or break issue in the near future because most of my clients would rather text before calling.

Vorteile:

I love that UniTel has an intuitive Online Dashboard and App!

Nachteile:

What I feel is a huge con is the fact that you can't text anyone directly via the app. This is an issue because a huge percentile of people use text before they decide to make a call.

Amazing experience.

Vorteile:

Frank! Setup was a breeze, FAR better customer service experience than the other 3 brands I’ve tried. I am SO happy I finally found my people!

Nachteile:

Nothing - no negative thing to say whatsoever.

Great Team!

Kommentare: I have a great experience, any time I call for support.

Vorteile:

Customer Service is the best! They are quick and exact!

Nachteile:

I have no Cons with Unitel Voice. I wish I had learned of them earlier.

Outstanding Service!

Kommentare: Great! The service so far has been really good. I've not had any issues and the customer service was exceptional!

Vorteile:

Great customer service. The technician, [sensitive content hidden] was very patient with me in setting up the system.

Nachteile:

I've not had any complaints for the Unitel Voice System at this time.

General review

Vorteile:

Competitively priced. Their support is really good.

Nachteile:

Some of the interfaces are not as intuitive as they could be.

Easy Peasy!

Vorteile:

Fair price, knowledgeable staff, easy set up.

Nachteile:

.

Bon service

Vorteile:

Service ultra rapide, on envoie un message et règle le petit problème immédiatement

Nachteile:

Trop d’option à faire pour répondre à l’appel! Press 1 to answer, and again press 1 to answers

Outstanding support

Kommentare: Excellent. Based on year accessibility and support.

Vorteile:

Had an issue with access and it was resolved in one phone call. Great tech support.

Nachteile:

This question is not relevant for my experience

UniTel Voice est merveilleux 🤩

Vorteile:

Facile à utiliser et gère tout ce qui est qualité d'autres lors des web réunions

Nachteile:

Le logiciel bug parfois, faudrait revoir ça

Read the other 1-star and 2-star reviews first!

Kommentare: They also manually charged my credit card without my authorization. I'm in the middle of reporting this and uploading supporting docs to relevant authorities. They refused to refund the transaction and first discuss the amount due, since I had already paid $16.15 the day before. As such, I requested that they close and cancel my account, to which they said they have to send me a confirmation email me first. This was fine, but to manually run my credit card for an amount the left acredit on my account, they did not email me first to authorize! Unacceptable.

Vorteile:

None if they card your CC without authorization.

Nachteile:

Terrible customer service and business practices. As well as improper use of customer payment information.

Slow interface

Kommentare: Describe my over all experience? Describe your over all experience with going the the gas station.

Vorteile:

It does what I'm paying it to do, receive calls.

Nachteile:

The slow Interface. they need to spend money on their side to make their own system faster. Or, at least make the missed calls page the home page. Because, isn't that what we're doing, taking calls?