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Über Kommunicate

Eine hybride Software für die Kundenbetreuung, die proaktive und personalisierte Kundenbetreuung in Echtzeit unterstützt.

Erfahre mehr über Kommunicate

Vorteile:

The support team is ready to answer your questions in a matter of few seconds. If you're still hesitating, get a Kommunicate account and try it for yourself.

Nachteile:

The fact that core things didn't work. It was always a struggle.

Bewertungen zu Kommunicate

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,7
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,9/10

Kommunicate hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 42 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (42)

María del Pilar
María del Pilar
Full Stack developer in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Saved my school project.

5,0 vor 3 Jahren

Kommentare: We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot.
The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot.

Vorteile:

It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service. I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project. We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools.

Nachteile:

There wasn't anything I didn't like. Everything was amazing

Gabriel
AI Developer in Costa Rica
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Kommunicate

5,0 vor 7 Monaten

Kommentare: I have used Kommunicate to integrate a dialogflow bot with facebook and whatsapp. It took me weeks to find out a solution and most of them were very outdated and involved multiple APIs.

Vorteile:

The ease of use and the constant upgrades. It was very easy to integrate dialogflow, whatsapp and facebook to this platform. I could not find any other solution in the market with that ease of integration when it came to dialogflow. Documentation is very clear and customer support is helpful when providing documentation.

Nachteile:

Sometimes customer support does not understand requests right away, you have to provide several screenshots of the problem.

Jeremy
CEO in Singapur
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Promises vs reality

1,0 vor 3 Jahren

Kommentare: The core functionality doesn't work despite all their promises.
My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed.
Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations.
We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we?
The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the [SENSITIVE CONTENT HIDDEN]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match.
I wished things would have worked out, but this is not a company I would recommend.

Vorteile:

Basic agent to customer chat originally worked fine.

Nachteile:

The fact that core things didn't work. It was always a struggle.

Yasiru
Yasiru
DevOps Engineer in Sri Lanka
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best Chatbot Management tool.

4,0 vor 5 Jahren

Kommentare: Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable.

Vorteile:

Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly.

Nachteile:

So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Internet, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The best AI chat

5,0 vor 4 Jahren

Kommentare: The software and the support team works like a charm! They deliver everything we need to run a chat powered by AI.

Vorteile:

Integration with Google Dialogflow and bot assignement.

Nachteile:

The reports are simple, but the team help creating what we need, it's not a real cons.

Jorge Esteban
Jorge Esteban
CEO in Kolumbien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The best option

5,0 vor 4 Jahren

Kommentare: We use Kommunicate with our clients to integrate bots and human support.

Vorteile:

It's easy to configure and use. Also the support team is great!

Nachteile:

Nothing! Actually all is running good. We haven't problems

Anna
Anna
Head of Growth in Polen
Verifizierter Nutzer auf LinkedIn
Internet, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Smart solution for online chat support

5,0 vor 4 Jahren

Vorteile:

This is a quite good combination of both human and bot chat. This solution makes your online support more responsive and prevents the loss of time in searching for the history of conversation with the client. You can integrate this app with the CRM system that you use at the moment. Maybe it's nothing spectacular, but of course, you can have the whole conversation with the client in one place. They give you also a dashboard for reporting all activities.

Nachteile:

They are missing integrations with some platforms, but once they do it, they will provide an awesome chat tool.

Matías
Matías
CEO in Chile
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Software

5,0 vor 4 Jahren

Vorteile:

The integrations are great! And the user experience is so simple that makes everything easy!

Nachteile:

To increase the analytics . There are a few KPIs that could be shown but I think they are working on it.

Guillermo
Guillermo
Developer in Uruguay
Verifizierter Nutzer auf LinkedIn
Telekommunikation, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Kommunicate Review

5,0 vor 4 Jahren

Kommentare: Excellent experience!

Vorteile:

Practice to integrate a chatbot with Dialogflow

Nachteile:

Can improve adding other integrations like Slack

Chidiebere
Chidiebere
Software Developer in Nigeria
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best chatbot service

5,0 vor 4 Jahren

Kommentare: Great

Vorteile:

Apart from the excellent features that comes packaged with Kommunicate, What i liked most was it's proper documentation making things very clear for people to understand and implement. The customer service was always there through the chatbot on their website and speedy support was provided throughout my learning and implementing it

Nachteile:

If more features are given to users for free it would be good, but then it's business

Sergey
BI Andinnovation trainee in Panama
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Impact for our first project using Kommunicate

4,0 vor 4 Jahren

Kommentare: The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before.

Vorteile:

the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way.

Nachteile:

It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ...

Alisha
Sales and Marketing Specialist in Philippinen
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The best AI chat

5,0 letztes Jahr

Vorteile:

I think that Kommunicate is a powerful and versatile customer service solution. It's simple to set up, the user interface is simple, and it provides a plethora of features that assist organizations streamline customer service. Furthermore, Kommunicate is a good value for money and provides exceptional customer service.

Nachteile:

I didn't like the customer support chatbot option because it was sometimes slow and unresponsive. The user interface might also be modified to make it more user-friendly.

Marlon
Developer in Spanien
Telekommunikation, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best chat Software

5,0 vor 4 Jahren

Vorteile:

It's possible to customize all you can imagine Software works perfect Support center always resolves your doubts, effectively and quickly (actually the best I've ever tried)

Nachteile:

Missing whatsapp integration Missing a resseler layer (many customers inside one customer)

Srinivas
Srinivas
Co Founder & CTO in Indien
Verifizierter Nutzer auf LinkedIn
Eventservice, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Kommunicate Customer support chat

4,0 vor 4 Jahren

Kommentare: We like it very cost effective good customer support

Vorteile:

Advanced in terms of SDK support like they support flutter along with other native app development tools. Nice integration and ever increasing features.

Nachteile:

Stability at times , integration with whatsApp , some bug fixes or enhancements

Wim
Developer in Niederlande
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great simple platform

4,0 vor 4 Jahren

Vorteile:

A easy to use product that does what it says. Kommunicate can be easily set to work with DialogFlow or other AI providers. It can be used to improve the flow of your web-service-center. The support was always friendly and quick to answer my questions. Great price-value factor.

Nachteile:

No implementation (yet) of Facebook Messenger and Whatsapp.

Victor
Consultor in Spanien
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent tool to integrate dialogflow.

5,0 vor 4 Jahren

Kommentare: The overall experience is very positive, I would recommend it without hesitation.

Vorteile:

The tools are excellent, the best I've seen, very easy to use. What I liked the most is that the platform is constantly evolving, and most importantly, the support and proactivity service in resolving doubts or queries is very good.

Nachteile:

Reporting is very poor, an advanced analytics cannot be done, it must be improved.

David
Software Engineer in UK
Bildungsmanagement, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great product

5,0 vor 4 Jahren

Kommentare: One of the best companies I have dealt with. Very helpful.

Vorteile:

Support is excellent. Pricing good Dialogflow integration Monthly updates

Nachteile:

No bad points, just works. We have integrated into several websites and it works really well

Shirish
Proprietor in Indien
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Kommunicate Product Review

4,0 vor 5 Jahren

Vorteile:

It is a really Cool Platform. We were searching for a Platform like this which has a Dashboard for Chats and can also be integrated to various Chatbot Platforms like Dialogflow. As Dialogflow doesn't have a Dashboard of its own where one can see the Chat History based on the users. So kommunicate was very useful in that regard.

Nachteile:

There are still more features which can be added, making it much better. Allowing Integrations with more platforms. More AI based features in the Chat would be great. Personalization of the Chat with the User.

Mubashir
Student in Pakistan
Computer-Software, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

By far the most easy to use and deploy in your project

5,0 vor 4 Jahren

Vorteile:

The most attractive feature of this product to me is the vast options for customization. Also it provides a very intuitive UI to interact with, which saves a lot of time

Nachteile:

As a developer i would love to see a shareable dashboard analytics API from which i could plug the charts and graphs of the conversations handled by my bot and the human agents onto the admin panel of my web application.

Victor
Developer in Italien
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

My honest review

4,0 vor 5 Jahren

Kommentare: A ecxellent experience, I reccomend Kommunicate.

Vorteile:

The integration with Dialogflow is the feature I was searching at the moment I've found Kommunicate. It is very easy to set up and use. For me it's very useful and was the only easy solution I had found. The support is another pro, the moderators reponds back within an hour, and they gave me a lot of help.

Nachteile:

I think they could put some extra rich messages...

Jeff
Jeff
Software Developer in Kanada
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Exactly what we were looking for!

4,0 vor 5 Jahren

Kommentare: I have been quite impressed with the software. The ability to just drop a few lines of JS in and get a full chat window that has been integrated with our bot exceeded my expectations. I couldn't believe how fast I was able to set this up.

Vorteile:

The ease of integration with Dialog Flow was great. Customer Support was excellent as well.

Nachteile:

It wasn't clear that a bot would count as a user of the software. This increased our cost. It wasn't much but it was a surprise.

Gourav
Programmer by hobby in Indien
Programmentwicklung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

What makes Kommunicate differennt from others?

5,0 vor 5 Jahren

Kommentare: The best support for me in my websites and blogs was with the help of kommunicate.

Vorteile:

The support team is the key. Kommunicate support team helped me in a very comprehensive manner and also gave me each and every instruction which I needed. The UI is amazing!! Everything is fine and even the newest commer to programming and business can use it.

Nachteile:

Well, there's nothing for me that makes me hate kommunicate!

Rexford
Rexford
CEO in Ghana
Verifizierter Nutzer auf LinkedIn
Computer-Software, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Don't worry about anything again.Just hit download and follow Kommunicate

5,0 vor 5 Jahren

Vorteile:

The software is very easy to use.It makes life in chat bot creating very lovely.And the features and very amazing. You will really enjoy everything like me

Nachteile:

The trial period is very small.At least they should find a way where those without money can also enjoy the platform like me

Ladiina
Digital Marketer in Indonesien
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

A solution support for SMB

4,0 vor 4 Jahren

Vorteile:

It suits perfectly for SMB. It’s very user friendly with outstanding UX/UI. They even provide seamless integration with third-party software and tools. They give the flexibility to handle all customer related issues, bots feature helped us a lot to handle our support

Nachteile:

It comes like what we expected, nothing to complain about

Adam
Managing Director in UK
Architektur & Planung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Software For Business'

5,0 vor 5 Jahren

Kommentare: Really happy with Kommunicate, it's a great piece of software and works great for my business.

Vorteile:

We like how easy this software is to use. It's a great way for our customers to communicate with us, without us missing a message.

Nachteile:

I couldn't really fault it. Maybe just more of a variety of the icons.