--- description: Detaillierte Informationen über Kommunicate zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kommunicate Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/30797/live-chat/software) > [Kommunicate](/software/172677/kommunicate) # Kommunicate Canonical: https://www.capterra.com.de/software/172677/kommunicate Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/172677/kommunicate?page=2) > Eine hybride Software für die Kundenbetreuung, die proaktive und personalisierte Kundenbetreuung in Echtzeit unterstützt. > > Bewertung: **4.6/5** von 43 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Kommunicate? Unternehmen und Teams, die eine proaktive und effiziente Software für hochwertige Kundenbetreuung, Live-Chats, den Einsatz von Chatbots auf Websites und in Anwendungen und den Aufbau von Wissensdatenbanken benötigen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 43 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Kommunicate - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: 100,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - AI Copilot - Alerts/Escalation - Automatische Antworten - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - CRM - Chatbot - Code-Free Development - E-Mail-Management - Echtzeit-Chat für Kunden - Geotargeting - KI/Maschinelles Lernen - Kundenbetreuung - Kundendatenbank - Kundenspezifisches Branding - Live-Chat - Mehrsprachig - Mobiler Zugriff - Multi-Channel-Kommunikation - Offline-Formular - Proaktiver Chat - Spracherkennung - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Umfragen & Feedback - Verarbeitung natürlicher Sprache - Vorkonfigurierte Bots - Warteschlangenmanagement - Wissensbasis-Management ## Integrationen (21 insgesamt) - Agile CRM - Amazon Lex - BigCommerce - ChatGPT - GoDaddy Website Builder - Ionic - Joomla - Messenger - Moodle - Pipedrive - PrestaShop - Shopify - Squarespace - Telegram - Weebly ... und 6 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Dialogfähige KI-Plattformen](https://www.capterra.com.de/directory/31596/conversational-ai-platform/software) - [Kundensupport Software](https://www.capterra.com.de/directory/32315/customer-support/software) - [Chatbot-Software](https://www.capterra.com.de/directory/32448/chatbot/software) ## Alternativen 1. [Fathom](https://www.capterra.com.de/software/1037530/fathom) — 5.0/5 (807 reviews) 2. [Tidio](https://www.capterra.com.de/software/144040/tidio-chat) — 4.7/5 (590 reviews) 3. [Denser AI](https://www.capterra.com.de/software/1064391/denser-ai) — 5.0/5 (31 reviews) 4. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Wati](https://www.capterra.com.de/software/204314/wati) — 4.6/5 (203 reviews) ## Nutzerbewertungen ### "Saved my school project." — 5.0/5 > **María del Pilar** | *8. Juni 2021* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service. I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project. We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools. > > **Nachteile**: There wasn't anything I didn't like. Everything was amazing > > We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot. The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot. ----- ### "Kommunicate" — 5.0/5 > **Gabriel** | *17. September 2023* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The ease of use and the constant upgrades. It was very easy to integrate dialogflow, whatsapp and facebook to this platform. I could not find any other solution in the market with that ease of integration when it came to dialogflow. Documentation is very clear and customer support is helpful when providing documentation. > > **Nachteile**: Sometimes customer support does not understand requests right away, you have to provide several screenshots of the problem. > > I have used Kommunicate to integrate a dialogflow bot with facebook and whatsapp. It took me weeks to find out a solution and most of them were very outdated and involved multiple APIs. ----- ### "Promises vs reality" — 1.0/5 > **Jeremy** | *16. April 2021* | Finanzdienstleistungen | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Basic agent to customer chat originally worked fine. > > **Nachteile**: The fact that core things didn't work. It was always a struggle. > > The core functionality doesn't work despite all their promises. My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed. Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations. We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we? The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the \[SENSITIVE CONTENT HIDDEN\]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match. I wished things would have worked out, but this is not a company I would recommend. ----- ### "Impact for our first project using Kommunicate" — 4.0/5 > **Sergey** | *2. Januar 2020* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way. > > **Nachteile**: It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ... > > The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before. ----- ### "Best Chatbot Management tool." — 4.0/5 > **Yasiru** | *2. September 2019* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly. > > **Nachteile**: So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease. > > Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/172677/kommunicate?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/172677/kommunicate) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Strukturierte Daten