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Vorteile:

There are plenty of templates. But I would definitely recommend another software, which is more trustworthy to put money on it.

Nachteile:

It's really quite clunky to use, the interface is rather cumbersome and inflexible. I found it difficult to make changes to a map that's already been done, and it's a bit slow.

Bewertungen zu UXPressia

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9,1/ 10

UXPressia hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 79 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (79)

Vitali
Vitali
Product Manager in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Intuitive Personas to Process Mapping

5,0 vor 6 Jahren

Vorteile:

Tool is really intuitive and easy to jump right in and start creating personas and journey maps. I really like that user goals can me associated with the process and visualized on the same screen - this really helps to uncover and understand customer's pain points. Adding emotions to each step of the process is also a great idea that was implemented in this tool as people tend to overlook where the problem lies in the bigger flows and this small feature helps quite a bit.

Nachteile:

I just have ideas for improvements - like being able to mention/link personas anywhere in the text in any section and maybe adding a rich text editor to highlight some notes, or make lists where needed. Detailed emotion selection control is a bit overloaded and can be simplified.

Kseniya
Kseniya
UX Director in Türkei
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

UXPressia for Work

5,0 vor 7 Jahren

Vorteile:

I do love that I can easily setup a new User Journey and it will professionally! Can share with my team mattes and send URL to stakeholders. And to be honest, it's save my team time and optimize capacity

Nachteile:

I now that the UXPressia team works hard to make designers & marketing team life easier, still some functions to be enhanced.

Anna
Manager in Russland
Buchhaltung, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

frustrating experience

1,0 vor 4 Jahren

Kommentare: they are trickers

Vorteile:

There are plenty of templates But I would definitely recommend another software, which is more trustworthy to put money on it

Nachteile:

I have got a very frustrating experience with the free version of UXPressia. I was given access to several templates after registration. I did spend 2-3 hours to find the appropriate templates and start to use one of them. Suddenly the access was prohibited, they have not just removed the projects from my free plan after I started using them, but claimed that I sort of trying to get access to something prohibited. And now these projects happen to be not available for my plan. I have only access to 2 of the templates. But I am not going to use them and I strongly advise all other users to find the alternative software. The reason why is there is no guarantee that after you pay and put lots of efforts and information into your project, these guys treat you exactly like they treated me. They will just remove them from your current plan and ask to pay more. There is plenty of alternative software thanks god. So if UXPressia wants to trick people, it is their problem.

Antwort von UXPressia

vor 4 Jahren

Hello Anna, We appreciate your feedback and we're really sorry that this is your impression of our platform. Seems like there was some misunderstanding about UXPressia pricing plans and available features. We're discussing with the team how we can avoid such confusion in the future in terms of clarity of the pricing plans description. In addition to that, please be assured that all your work stays safe in UXPressia for as long as you need it. If we can do anything to help you out, please contact our support team at support@uxpressia.com or text us in the live chat at uxpressia.com. Thank you, Nina

Raman
Raman
Lead Business Analyst in Niederlande
Verifizierter Nutzer auf LinkedIn
Unternehmensberatung, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great tool for UX designers and Product managers

5,0 vor 7 Jahren

Kommentare: We use it for our customer profiling. When working with our customers:
We build journey maps of their clients, educate stakeholders and then hand over the deliverables.
So the customer stakeholders continue working with the tool they are already familiar with. This helps greatly to create living artefacts (personas, CJMs, sometimes impact maps) compared to sharing PDFs that are never updated afterwards.

Vorteile:

Easy to use, super customizable. Has all needed export formats. Has collaboration features.

Nachteile:

No integration with CRM but it's solved by exporting assets to the needed format.

Jorge O.
Jorge O.
Nueromanager in Bolivien
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent Tool

5,0 vor 4 Jahren

Vorteile:

Easy to use, Uxpressia has a lot of options for business, in creating marketing personas and customer journey maps. For me personally, it has helped me a lot in teaching, it has provided me a friendly interface that helped students understand the concepts more clearly and visually.

Nachteile:

Management of the projects was difficult for a class of more than 25 students, but in a collaborative environment, it works really well.

Antwort von UXPressia

vor 3 Jahren

Hi Jorge, We are extremely happy to meet your needs and hope to continue doing so in the future! Thank you for the amazing review and we wish you a great day :)

Gail
Gail
ux student in USA
Verifizierter Nutzer auf LinkedIn
Buchhaltung, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

excellent web-based package

5,0 vor 6 Jahren

Kommentare: easy setup -- no learning curve.

Vorteile:

links person to journey map. built in images for channels and user emotions are spot-on. Journey map software organized my thoughts for me.

Nachteile:

no cons

Andrés
Andrés
Founder/CEO in USA
Verifizierter Nutzer auf LinkedIn
E-Learning, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

UXPressia makes a process that used to be boring fun and interesting

5,0 vor 5 Jahren

Kommentare: I loved the product. It is a game changer with our clients.

Vorteile:

We were up and running in hours. We were able to impress our client with a great result. This same process would had taken hours of face to face meeting and we were able to do it completely online in a collaborative environment.

Nachteile:

I loved everything about UXPressia. My only suggestion would be to make more user friendly for online presentations the full customer journey page. Printed looks amaxing. How to have a similar experience online?

Sergey
Sergey
IT Business Analyst in Ukraine
Verifizierter Nutzer auf LinkedIn
, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The best tool that I ever use for creating a customer journey map, personas and impact map.

5,0 vor 7 Jahren

Vorteile:

It is very important for our team to visualize how we can deliver an exceptional experience to our customers before start coding. And this tool totally cover all our needs. This is easy to use product that also provides a lot of useful templates.

Nachteile:

During the use, I did not find any things that could spoil my impression of this product. So I recommend it to all product developers who are interested in understanding their client better and want to provide a valuable product.

Kiryl
Kiryl
Business Owner in USA
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

You will love it!

5,0 vor 7 Jahren

Vorteile:

Super easy to use interface and a lot of templates.

Nachteile:

I used UXPressia to create some CJM and actually didn’t find any difficulties. User friendly interface.

Abdelmoughit
Abdelmoughit
Student Researcher in Marketing & Comm. in Marokko
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Best companion for drawing customer journey maps and buyers persona

5,0 vor 5 Jahren

Vorteile:

User friendly and how you can use multiple templates for free.

Nachteile:

I would love to have adapted pricing for students.

Pavel
Management Board Member in Bulgarien
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

UEPresissia offers a great way to get the job done quicly!

5,0 vor 2 Jahren

Vorteile:

The Freedom to visualize really complex tasks!

Nachteile:

Too many options can be frustrating sometimes.

Antwort von UXPressia

vor 8 Monaten

Thank you for the flawless feedback! We are very happy to meet your needs :)

Ronald
Customer Insights Specialist in Niederlande
Versorgungsunternehmen, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Most complete and flexible Journey Mapping software

5,0 vor 3 Jahren

Kommentare: I use UXpressia to make journey maps that aim to give a complete view of the journey. I include a lot of data and documents (screenshots, emails, pdf's etc). This works really well. If your goal is to make more 'light' journey maps that give a quick overview of the journey then there might be more suitable alternatives.

Vorteile:

UXpressia is easy to use but also has all the features I need to make both small and big/complex journey maps. It's highly customizable if you want it to be, or you can just use the default options and still get a great looking journey map.

Nachteile:

Performance on big maps could be better.

Antwort von UXPressia

vor 3 Jahren

Hi Ronald, We are delighted to be your choice for the journey! Thank you for the constructive feedback, we are certainly looking to optimize performance on bigger/complex maps in the future. Have a great day ahead! :)

Simon
Course Coordinator - Digital Mktg in Neuseeland
E-Learning, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Visual representation means we see the opportunities clearer

5,0 vor 3 Jahren

Kommentare: I teach 2nd year 156235 Social & Digital Mktg, 3rd year 156339 Omnichannel Retail Mktg, & Post-Grad 156756 Digital Mktg. Students have typically never worked at an agency or a business prior. UXPressia helps 'turn on' the students' understanding of a buyer persona, their interaction in the world, and provides a critical stepping stone to create integrated marketing campaigns. UXPressia brings research and data gathering together in a rich visual representation.

Vorteile:

Easy to use and enable my digital marketing students to visualise the CJM prospective customers go on, and then clearly identify opportunities to improve processes or create content marketing pieces to potentially interact and improve touchpoint opportunities.

Nachteile:

Minor bugs over the last 2 years that UXPressia were quick to fix. Otherwise, like any new tool, it took a while to become used to it. Videos you provide and case studies quickly speed up the learning curve.

Antwort von UXPressia

vor 3 Jahren

Hi Simon, We are pleased to hear this amazing feedback! Thank you, and have a great day ahead :) UXPressia team

Adrian
Founder and Chief Experience Officer in USA
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great For Journey Mapping!

5,0 vor 4 Jahren

Kommentare: Been a great tool for helping to visualize our customer and employee journey maps!

Vorteile:

Easy to use, great for remote mapping sessions, easy to share with your team or clients!

Nachteile:

Still looking for opportunities for where they can improve this tool.

Otto
Professor in Österreich
Bildungsmanagement, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great support, great services for University

5,0 vor 3 Jahren

Vorteile:

State-of-the-art UX, greate functionality, free pro version for universities.

Nachteile:

A stronger integration of external sources for ideas would be great, like links, etc. The presentation mode could be improved for complex journeys.

Antwort von UXPressia

vor 3 Jahren

Hi Otto :) Thank you for the feedback! For live integrations, we have the 'Embed Section' at your service, check it out: https://help.uxpressia.com/en/articles/2507420-live-integrations-via-embed-code-section Also, you can check more of our integrating possibilities : https://help.uxpressia.com/en/articles/2289378-integration-with-mixpanel https://help.uxpressia.com/en/articles/2759991-integration-with-google-analytics https://help.uxpressia.com/en/articles/2951644-slack-notifications As for the 'presentation mode', we will store your suggestion in our database, and possibly implement it in the evergoing process of improving our platform.

Filza
Product Designer in Kenia
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

UXPressia for Designers

4,0 vor 6 Jahren

Kommentare: Overall, I think UXPressia is a great product and I would recommend it to others.

Vorteile:

UXPressia is a great tool to help designers create visualizations of their research and findings in the forms of personas, customer journey maps and impact maps. UXPressia allows you to easily create these visualizations by choosing custom templates geared to what you need and they go along way when trying to communicate vision to other team members.

Nachteile:

This software is great to use but I wish that some basic functions such as deleting personas or customer journey maps are made more easily accessible. I struggled to figure out how to do it and then had to google to find the answer.

Cynthia
head cust exp in Argentinien
Automotive, 51–200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great but pricing not applicable for Latam countries

4,0 vor 5 Jahren

Vorteile:

Is super easy to use. The documentation is quite strong and functionalities are strong enough. Exporting is also good.

Nachteile:

The fact that i cannot change language makes it restrictive for some teams. Also, the dark theme is not slide-friendly for some themes. Finally, the trial is not allowing me to add a collaborator, so I miss that point in case i want to keep using it. Therefore, the trial is not complete.

Ilya
Product Consultant in Serbien
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy-to-use combination of collaborative tools for building customer experience.

5,0 vor 7 Jahren

Vorteile:

First of all, I really like the process of working on CJM with my team. We tried to create Journey Maps before with excel files and it was damn tricky. Now we can even share CJMs with our customers and work on them together. Personas are useful too, mostly in combination with CJM.

Nachteile:

No localization to my native language, I hope developers will add it soon. Sometimes there are some slow synchronizations in collaborative actions, but it doesn't affect the work process.

Tim
Student in Deutschland
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

UXPressia is the best tool for UX

5,0 vor 3 Jahren

Kommentare: Every time the output is great and my team mates are surprised how great my personas look like thanks to UXPressia

Vorteile:

Overview, customization, easy to use, customer support, state of the art tool, automatical safe

Nachteile:

A small detail is that the language default is english

Antwort von UXPressia

vor 3 Jahren

Hi Tim, We thank you dearly for your feedback, and are glad to meet many of your expectations! As for the language flexibility, it is something we are looking to implement in future, and you can contribute with your vote on the following link: https://trello.com/b/RbO0jGz7/uxpressia-roadmap Have an amazing day ahead!

Quentin
UX designer. Marketer in Réunion
Marketing & Werbung, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A GREAT tool for designing your map

5,0 vor 5 Jahren

Vorteile:

Pros : this tool is very useful and impactful ease of use price is nice for a month or two

Nachteile:

I think a lifetime purchase would be great, and more customable options

James
Commercial Apprentice in UK
Elektrische/elektronische Fertigung, 201–500 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Excellent Tool

5,0 vor 3 Jahren

Kommentare: Greater CX planning capability!

Vorteile:

So easy to use- very simplistic whilst heuristic. Allows you to capture/ illustrate the customer clearly.

Nachteile:

Can't say I have one :) Other than I wish I could use it more under the free trial!

Antwort von UXPressia

vor 3 Jahren

Hi James :) We are glad you're finding joy in our platform, and thank you for sharing your thoughts! Regards, UXPressia team!

JESUS
Director in Mexiko
Versicherung, 51–200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Easy to use

5,0 vor 4 Jahren

Kommentare: I like uxpressia from the beginnig to the end, it's user friendly it's very intuitive

Vorteile:

it is really easy to use, even if i's your first time using it

Nachteile:

WHen you use the trial you can have only one map

Antwort von UXPressia

vor 3 Jahren

Hi Jesus! We are glad you find our tool helpful, and thank you for your feedback! Until you feel like upgrading to a paid plan, you can reach out to us on our live chat, for some workaround advice with the limitations of the free plan. Have an amazing day! :)

Frances
Student in Singapur
Marketing & Werbung, 10.000+ Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Easy to use, user-friendly and convenient

4,0 vor 6 Jahren

Vorteile:

The icons are cute and up-to-date. It was also very straightforward and can be picked up immediately without the need for a tutorial.

Nachteile:

sometimes it's a bit difficult to figure out where I'm supposed to click to import or place images, or if I have to open an image block just to place an image.

Flora
Product designer in UK
E-Learning, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Helps to build UX foundations

5,0 vor 5 Jahren

Kommentare: Smooth tool to present journeys and personas to other team members.

Vorteile:

I love the user journey section with the tips and easy of use

Nachteile:

I'm not sure how well journeys connect with the personas? Could pain points and gains cross-referenced somehow?

Nikos
CX Coordinator in Griechenland
Telekommunikation, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Awesome customer experience software

5,0 vor 6 Jahren

Vorteile:

UXPressia offers a great variety of choices in order to capture and depict a customer's experience journey. It is easy to use and greatly intuitive. Also, the customer service the offer is awesome, fast and reliable. Ultimately, they are open to suggestions in order to improve their products and they listen to their customers.

Nachteile:

I have no negatives to write. My experience was beyond expectations.