Über UXPressia

Eine Online-Plattform für den Aufbau einer herausragenden Benutzererfahrung durch Customer-Journey-Mapping, Personas und Impact-Mapping-Techniken.

Erfahre mehr über UXPressia

Vorteile:

There are plenty of templates. But I would definitely recommend another software, which is more trustworthy to put money on it.

Nachteile:

It's really quite clunky to use, the interface is rather cumbersome and inflexible. I found it difficult to make changes to a map that's already been done, and it's a bit slow.

Bewertungen zu UXPressia

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9,1/10

UXPressia hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 73 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (73)

Shai
Shai
Founder (Part-Time) in Kanada
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Flawless customer experience and a great product!

5,0 vor 4 Jahren

Kommentare: UXPRESSIA has helped me produce a living breathing Customer Journey Maps along with Persona profiles and Impact maps for clients in a quick and efficient way. Anyone who's ever had to put such documents together knows how hard it is to create them from scratch, keep them in a centralized location and allow for multiple people to view and edit them. UXPRESSIA solved this with their tool. This WILL save you time (and money), make you more productive all while making you look highly polished in front of clients. My clients loved this so much, that one even printed a 5ft by 4ft version of their own customer journey map created with UXPRESSIA, to hang in his office! Thanks,​ UXPRESSIA!

Vorteile:

UXPRESSIA offers a unique combination of great value combined with great features. The UXPRESSIA managed to combine 3 different tools into one well-integrated tool, resulting in a flawless customer experience. I love the ability to create personas, which I can then use within my Customer Journey Map while creating an impact map which can pull info from the persona tool. All this includes the ability to share the projects with other UXPRESSIA users or allow others to see your work as well (without a UXPRESSIA subscription). It's a whole lot of power and a whole lot of bang for your buck!

Nachteile:

It's rare that I say this, but this product is in many ways flawless. Yes, there are new features they could add, but then again, like any software its a work in progress. The best part is this...​ Got an idea, suggestion or bug report? The UXPRESSIA team wants to hear it! And unlike many others, they actually listen!

Alex
Growth Manager in Kanada
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Amazing SAAS platform that enables Service Design Thinking at the next level

5,0 vor 3 Jahren

Kommentare: Integrating service design thinking into a marketing agency is no small feat, especially one with a dynamic and highly demanding clientele. Integrating UXPressia into our work-flow has simplified a large portion of our customer research phase by providing seamless and easy to use cloud-based tools. The quality of exports is phenomenal and easy to use, increasing the speed and value of the deliverables we provide to our clientele.

Vorteile:

Extremely intuitive and easy to use to the platform. The integration into Google Data Studio allows for seamless automation and ease of reporting to our clients. We've completed removed redundancy from the process while improving the value provided to our internal team and clients alike.

Nachteile:

Missing the Service Blueprint Map from the package. Though not part of the Customer Experience Mapping Journey, it is an incredibly helpful tool to augment the experience. UXPressia does offer an incredibly smart workaround and allows integration of Miro Boards (Previously real-time boards.)

Henrik
Henrik
Lead Information Architect in Dänemark
Verifizierter Nutzer auf LinkedIn
Design, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

OK starting point for customer insights mapping

3,0 vor 3 Jahren

Kommentare: Really great to get yourself started and have the personas live outsite powerpoint but in a shared tool. Also, produce your customer journeys super fast to align the product team on the over CX as well as pinpoint true pain points.

Vorteile:

Super easy interface. Create a solid customer journey in minutes and personas in seconds. You can fully customise your personas as well as customer journey. The best element is impact mapping, which allows you the support your product decision process and align with overall strategic intents.

Nachteile:

The software seams like it's in an early state. Many times it forgets to save the current state of e.g. a persona. Also, it's quite annoying that you cannot fully customise your persona. The grid is always either in thirds, in halves or full width. You can only make a high persona, not a wide. Finally, the edit options of the components in the personas (content types) are somewhat limited.

Manuel
Engineering Manager in Österreich
Automotive, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Simple and straightforward use

5,0 vor 9 Monaten

Kommentare: The tool makes a good impression overall. As far as I can remember, sharing with the team was only possible against the purchase of another license. Here it would be very good if a similar business model as for example at Productboard.com would be used. Viewers with comment function can be added for free. In our case, we have 20 to 30 users who are included purely for feedback.

Vorteile:

The ease and intuitiveness of use of the tool were the main criteria for its use. In addition, the integration of the personas is well solved.

Nachteile:

A versioning function with comments and possibly compare would be very helpful.

Antwort von UXPressia

vor 6 Monaten

Hi Manuel We thank you dearly for your feedback! Check out our ever improving 'version history' feature : https://help.uxpressia.com/en/articles/5435675-how-the-version-history-works and the 'dynamics of commenting mode' : https://help.uxpressia.com/en/articles/2951621-commenting-mode https://uxpressia.com/blog/audio-comments-document-library https://uxpressia.com/blog/collaboration-improvements Have an amazing day :)

Ronald
Customer Insights Specialist in Niederlande
Versorgungsunternehmen, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Most complete and flexible Journey Mapping software

5,0 vor 8 Monaten

Kommentare: I use UXpressia to make journey maps that aim to give a complete view of the journey. I include a lot of data and documents (screenshots, emails, pdf's etc). This works really well. If your goal is to make more 'light' journey maps that give a quick overview of the journey then there might be more suitable alternatives.

Vorteile:

UXpressia is easy to use but also has all the features I need to make both small and big/complex journey maps. It's highly customizable if you want it to be, or you can just use the default options and still get a great looking journey map.

Nachteile:

Performance on big maps could be better.

Antwort von UXPressia

vor 6 Monaten

Hi Ronald, We are delighted to be your choice for the journey! Thank you for the constructive feedback, we are certainly looking to optimize performance on bigger/complex maps in the future. Have a great day ahead! :)

Kim
Community Engagement & Inclusion manager in Australien
Non-Profit-Organisation Management, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Incredibly helpful and easy to use visualisation tool to translate ideas into actionable points

5,0 vor 8 Monaten

Kommentare: It's been such a pleasure using UXPressia. The team have been so responsive and supportive whenever we've had questions, and the features themsleves have been super helpful in supporting us in our dicovery process as we've been going through our journey mapping process, and building personas and our impact map.
The system capabilities allow for a good amount of customisation while still offering a helpful framework to make it easy to stay focused and on track with our project.
We are till working through much of this and really enjoying what we're able to uncover and develop as part of this process.
Thank you UXPressia team!

Vorteile:

Easy to use. Great little explainers about what the differen boxes/sections are for. Set up to make it easy to facilitate a great discovery process - we are learning a lot by going through the process of the journey mapping, impact mapping and persona creation. We also love how all of these components fit together so seamlessly, and how you can pull the different elements into the different 'views' eg persona into the journey map etc. Also great tools for visualisation and great guidance for categorisation purposes, as well as the freedom to be able to chose which ones to utilise in each instance.

Nachteile:

There is no way to get a view on one page for sharing purposes, 'scaling' it when the journey map or impact map is big. This can make it hard to take others who are not as inimately invovled on the journey with us, particularly those who are not as comfortable with this concept who we are trying to get 'buy-in' from.

Antwort von UXPressia

vor 6 Monaten

Hi Kim Thank you for your feedback! We are happy to meet many of your needs and expectations, and appreciate you contributing in the process of improving our platform! Have a amazing day :)

Simon
Course Coordinator - Digital Mktg in Neuseeland
E-Learning, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Visual representation means we see the opportunities clearer

5,0 vor 7 Monaten

Kommentare: I teach 2nd year 156235 Social & Digital Mktg, 3rd year 156339 Omnichannel Retail Mktg, & Post-Grad 156756 Digital Mktg. Students have typically never worked at an agency or a business prior. UXPressia helps 'turn on' the students' understanding of a buyer persona, their interaction in the world, and provides a critical stepping stone to create integrated marketing campaigns. UXPressia brings research and data gathering together in a rich visual representation.

Vorteile:

Easy to use and enable my digital marketing students to visualise the CJM prospective customers go on, and then clearly identify opportunities to improve processes or create content marketing pieces to potentially interact and improve touchpoint opportunities.

Nachteile:

Minor bugs over the last 2 years that UXPressia were quick to fix. Otherwise, like any new tool, it took a while to become used to it. Videos you provide and case studies quickly speed up the learning curve.

Antwort von UXPressia

vor 7 Monaten

Hi Simon, We are pleased to hear this amazing feedback! Thank you, and have a great day ahead :) UXPressia team

Benjamin
Associate Professor of Design in USA
Design, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A great tool for learning

5,0 vor 7 Monaten

Kommentare: This is an intuitive and easy-to-use product that makes it a go-to app for me. The customer service has been outstanding and I really like the overall design of the product as well.

Vorteile:

I use UXPressia to help teach future UX designers about Personas, CJMs, and collaborating on a team. The software is not only easy for them to understand, it also encourages them to keep adding data and fields to their projects. I also really appreciate the examples and explanations that are built into many of the features of the product

Nachteile:

this isn't really a complaint but I could see where integration with Figma, Adobe XD, or other prototyping apps could be useful.

Antwort von UXPressia

vor 6 Monaten

Hi Benjamin, We are happy to meet many of your expectations, and will do our best to continue doing so! Thank you for your feedback, and there is certainly a chance of integration dynamics being expanded within our platform in the future. Have an amazing day!

Verifizierter Rezensent
Service Design Lead in Kanada
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to Use and Quick to Adopt

4,0 vor 7 Monaten

Kommentare: Easy to use out of the gate. It's clear the owner and staff have done their research in helping organizations get started and continue to iterate from the start.

Vorteile:

I like that there are many templates to chose from in sectors and industries. You don't have to consider how to set up different possibilities with teams. Making research and/or assumptions explicit is easy. In addition, having recently added in an image library makes the process even easier.

Nachteile:

Some of the cards are not adjustable. For example, skills in Personas is one block of five sliders that cannot be broken into individual cards, nor can the numbers be adjusted on a sliding scale. This is a small detail but if UXPressia dove into those areas of options, an excellent product would become even better.

Antwort von UXPressia

vor 7 Monaten

Hi there We thank you dearly for your detailed review! As for the Persona's 'skill' section, it is indeed flexible with adding multiple sliders, or on a bigger level, multiple sections. The sliders don't have a fixed stop, and you can create your own rating system by customizing it. Check out some examples : https://help.uxpressia.com/en/articles/2437030-editable-skills-section We wish you a great day ahead, UXPressia team :)

Otto
Professor in Österreich
Bildungsmanagement, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great support, great services for University

5,0 vor 7 Monaten

Vorteile:

State-of-the-art UX, greate functionality, free pro version for universities.

Nachteile:

A stronger integration of external sources for ideas would be great, like links, etc. The presentation mode could be improved for complex journeys.

Antwort von UXPressia

vor 7 Monaten

Hi Otto :) Thank you for the feedback! For live integrations, we have the 'Embed Section' at your service, check it out: https://help.uxpressia.com/en/articles/2507420-live-integrations-via-embed-code-section Also, you can check more of our integrating possibilities : https://help.uxpressia.com/en/articles/2289378-integration-with-mixpanel https://help.uxpressia.com/en/articles/2759991-integration-with-google-analytics https://help.uxpressia.com/en/articles/2951644-slack-notifications As for the 'presentation mode', we will store your suggestion in our database, and possibly implement it in the evergoing process of improving our platform.

Anya
Director, Product Marketing in USA
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Finally!! This will save your hours and make you look like a Marketing Rockstar

5,0 vor 4 Jahren

Kommentare: Amazing, stellar, makes me not dread the project and makes me look super polished to internal stakeholders.

Vorteile:

For more than 15 years now I’ve been hating a huge part of my job - building out customer personas and journeys. I love the work itself but couldn’t stand spending hours in PowerPoint trying to organize the information with process charts and tables. My boss recommended UXPressia and I’m floored by how much easier it makes these tasks AND how much better the finished product looks. My executive team was wowed by the presentation and our sales team is actually using the info in their daily work. The tool is organized so well that it even helps you think through the research as your doing it. I can’t believe this thing is so cheap, I’d pay way more for the value (UXPressia people, if you’re reading this - you better legacy me into any new pricing! :) The company is a start-up so there have been a couple times when I encountered a big or something but their in-product customer service chat is so on point that my questions are resolved in minutes.

Nachteile:

What I liked least is that something like this isn’t available for more Product Marketing projects (can you guys please launch something for competitive analysis and battle cards).

Olga
Olga
Senior Business Analyst in Belarus
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My favourite application for CJMs and Personas creation and discussion

5,0 vor 4 Jahren

Kommentare: I use the app for every project and it became almost indispensable for our team. We create customer journey maps and personas while sitting in a meeting together and improve them later: in Uxpressia it's extremely simple, quick and clear. Before we had started using the app, we used a wall or a board with stickers, but they didn't live for a long time. In the app we have all our boards in one place- accesible, updated and ready to reuse.

Vorteile:

As I said, it's my favorite app for personas and CJMs, it's fantastically easy to use, friendly designed, really mature and responsive. We always use an option of group work and sharing, they are very nice. Also, we ofter use Impact Mapping and this feature is really ideally designed: it shows only needed info, in needed structure, in a very usable way.

Nachteile:

Frankly speaking, I cannot find any issues with such an application. We do like it and recommend it for all teams with product-oriented approach.

Deborah
CEO in USA
Unternehmensberatung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great software for fast turnaround client project!

5,0 vor 2 Jahren

Kommentare: Very good experience. Especially with customer support!

Vorteile:

I selected UxPressia after reviewing several other options, for a client Persona and Journey Mapping project. I needed to learn how to use it, customize it for this client and deliver 3 personas and journey maps within less than 2 weeks. When I showed my client the first draft of my layout, he liked it so much he decided to order the software as well. I liked the fact they had templates, which allowed me to modify/customize the persona and journey map data sections. When I had questions, customer service was very responsive and followed up with me to make sure all was well. This was incredibly helpful and reassuring, especially under such a tight deadline! Senior management of the client company were really excited with the final product--they loved the content, layout, visuals and graphics--a home run! I highly recommend this platform!

Nachteile:

Once I had a template layout I liked, I figured out how to copy it, but then needed to delete all the content specific to that persona, in order to create a new one with the same layout/headers. Would have liked to just save the template layout/headers for future use. I also thought some prior personas disappeared, because I couldn't see the slider to scroll down on the right.

Anna
Manager in Russland
Buchhaltung, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

frustrating experience

1,0 letztes Jahr

Kommentare: they are trickers

Vorteile:

There are plenty of templates But I would definitely recommend another software, which is more trustworthy to put money on it

Nachteile:

I have got a very frustrating experience with the free version of UXPressia. I was given access to several templates after registration. I did spend 2-3 hours to find the appropriate templates and start to use one of them. Suddenly the access was prohibited, they have not just removed the projects from my free plan after I started using them, but claimed that I sort of trying to get access to something prohibited. And now these projects happen to be not available for my plan. I have only access to 2 of the templates. But I am not going to use them and I strongly advise all other users to find the alternative software. The reason why is there is no guarantee that after you pay and put lots of efforts and information into your project, these guys treat you exactly like they treated me. They will just remove them from your current plan and ask to pay more. There is plenty of alternative software thanks god. So if UXPressia wants to trick people, it is their problem.

Antwort von UXPressia

letztes Jahr

Hello Anna, We appreciate your feedback and we're really sorry that this is your impression of our platform. Seems like there was some misunderstanding about UXPressia pricing plans and available features. We're discussing with the team how we can avoid such confusion in the future in terms of clarity of the pricing plans description. In addition to that, please be assured that all your work stays safe in UXPressia for as long as you need it. If we can do anything to help you out, please contact our support team at support@uxpressia.com or text us in the live chat at uxpressia.com. Thank you, Nina

Adrian
Founder and Chief Experience Officer in USA
Unternehmensberatung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great For Journey Mapping!

5,0 letztes Jahr

Kommentare: Been a great tool for helping to visualize our customer and employee journey maps!

Vorteile:

Easy to use, great for remote mapping sessions, easy to share with your team or clients!

Nachteile:

Still looking for opportunities for where they can improve this tool.

ANDREA
Innovation Leader in Mexiko
Logistik & Lieferkette, 501-1.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

So easy to work

5,0 vor 2 Jahren

Kommentare: We are developing a new web page and app for our customers, and this tools is so easy to use

Vorteile:

The product is easy for work, and all the points have an view help taht you can resolve questions

Nachteile:

The price for only one user is a little expensive

KARL
Founder, CEO in USA
Marktforschung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

UXPressia Provides Quick Accessibility and Many Features

5,0 vor 2 Jahren

Kommentare: I run classes in the fundamental of Customer Experience (CX) aimed at those who manage CX for organizations plus those that lead or manage contact centers. Part of my curriculum focuses on the building of personas and the customer journey mapping process itself and I include both videos and descriptions of UXPressia within the course as a prime example of software to consider acquiring when it comes to automating the mapping process.

Vorteile:

UXPressia is one of the more intuitive journey mapping products on the market. I love products that are easy to master without much investment in reading manuals or attending the training. Naturally, you need to understand the fundamental elements of customer journey mapping first but assuming that you will be up and running in no time. I especially like the way I can easily build personas.

Nachteile:

I'm using UXPressis stand-alone so I'm not faced with any integrations and for my needs, this product really provides all that I require and at a very low price-point.

Nikita
Nikita
Senior Product Manager in Schweden
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best tool for CJM

5,0 vor 4 Jahren

Kommentare: No more sticky notes falling off the wall! Their blog helped us to improve our understanding of CJM technique.

Vorteile:

I can easily create professional looking maps. And I can use them not only for myself and my team, but it's not ashamed to show these maps to CEO and other departments (when compared with maps built with spreadsheets). I can easily create as many maps as needed for my complex product and link them together. "Impact maps" is a powerful feature which helps to brainstorm ideas in the context of business and customers goals.

Nachteile:

Small text size in some areas. Hard to read it.

Verifizierter Rezensent
Customer Service Manager in USA
Verifizierter Nutzer auf LinkedIn
Unterhaltung, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Intuitive and reliable; knowing future problems without having to face them yet

5,0 vor 4 Jahren

Vorteile:

I have been tasked to create customer journey maps, being that I have been in the customer service manager position for some time now. I am aware of how some clients think and how they would react to a certain situation. I used to create these maps with pen and paper, present them in Powerpoints, until I started using UXPressia. It is amazing how intuitive this software is. Creation of different personas to act like customers is possible, creating different impact points, situations and obstacles. The available templates are amazing as well, they all suite my needs and style.

Nachteile:

The price is a little high for individual use. Also, it seems that integration with other software is not available.

Timofey
Timofey
Agile Coach, Trainer, Partner in Deutschland
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Agile Coach with solid product design focus

5,0 vor 4 Jahren

Kommentare: Necessary toolset in one place.
Easy guiding, hints and education on usage through the UI and the blog

Vorteile:

An awesome set of all necessary tools for the daily work of the Product Manager. The guiding and hints and a huge number of templates make this tool an easy start for beginners. It drives learning itself and empowers faster work with the subject

Nachteile:

A slow pace of the development :-) Authors are perfection addicted and often delay new features until they reach an ideal quality. The popularity of the product is growing and a demand for new features is growing too.

Jorge
Procurement officer in Kanada
Staatsverwaltung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It's a pleasure to buy from this firm

5,0 vor 3 Jahren

Kommentare: Excellent experience overall.

Vorteile:

I'm writing from an acquisition point of vu. The procurement of this product is simple and the support of the staff is beyond comparison. Whether it be a technical issue, a billing question or other, the staff is knowledgeable, and supportive throughout the process. Thank you for keeping it simple. Great work.

Nachteile:

I am very satisfied with the product and the company behind the product.

Samuel
student in Dänemark
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

UXPressia is a great tool

5,0 vor 3 Jahren

Kommentare: I am a student and we made some cases using Service Blueprint and customer journey map, and I've used UXPressia on my exams.

Vorteile:

I loved everything about this tool, very easy to use!

Nachteile:

don't have any commons on this section!

Cynthia
head cust exp in Argentinien
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great but pricing not applicable for Latam countries

4,0 vor 2 Jahren

Vorteile:

Is super easy to use. The documentation is quite strong and functionalities are strong enough. Exporting is also good.

Nachteile:

The fact that i cannot change language makes it restrictive for some teams. Also, the dark theme is not slide-friendly for some themes. Finally, the trial is not allowing me to add a collaborator, so I miss that point in case i want to keep using it. Therefore, the trial is not complete.

Priscilla
Development Support in Kanada
Computerspiele, 10.000+ Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Newbie UX Student

5,0 vor 3 Jahren

Kommentare: Even though I'm still pretty new at it, it has made creating Personas for all my projects so much easier. Also visually seeing everything play out helps my thinking process that much more.

Vorteile:

I love how easy it made it to make my persona for my projects. As a new student I was having tons of trouble setting something up but this made it a breeze, plus the design looks good on my project.

Nachteile:

Limited customization when it comes to colour + font.

Verifizierter Rezensent
Product Manager in Belarus
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Helps to design customer journeys & personas in a collaborative way

5,0 vor 4 Jahren

Kommentare: Great templates for customer journeys, online editing, storage and collaboration on maps within our company.

Vorteile:

We can store and collaborate on customer journey maps & personas online, in a convenient template. No other tool gave us a nice way to create complex CJMs, paper ones don't last well and can't be properly updated. Their ready templates for CJMs are very useful as well and provide great example material. And their support team is doing extremely well, quick to reply and helpful.

Nachteile:

Real-time collaboration could be better, but they announced they're working on it. I would also like a way to map UXpressia's personas to our analytics and data.