Bewertet am 30.1.2019
The Next Gen Chatbot
Kommentare: It was more around reduction of Customer Support TAT by automating the flows for the user and enabling them on the Self Help aspect
Vorteile: The ease of integration and the self-explanatory Chat flow gives Verloop Chatbot an added advantage over its other counter products in the market. It has helped us to scale our Customer Support in a way which not only helps the end user with real-time resolution but also provides relevant context to the CS Agent in case of a Chat transfer to Human
Nachteile: Analytics piece is yet to be deep dived at the same position that their Product holds in the industry
Bewertet am 11.5.2018
Verloop has automated our customer service & chat efforts. Love the bot and human take over feature
Kommentare: Chat automation for our website has improved our customer service efforts since we implemented Verloop.
We mainly use this for its chat feature. Once a customer lands in our website our bot automatically greets them and qualifies them as a lead and if needed you can design triggers for your team to take over the conversation.
Integration with zapier and CRMs make it really easy to get the leads info from your chats to other tools we use.
Takes a while to set up but is worth the time and effort.
Some features are limited and/or are coming soon like email campaigns and automation
Verloop branding can only be removed if you are in their highest premier plan
Antwort des Softwareanbieters
von MagicLane an 17.5.2018
Thank you for the kind words Stephanie. We are working hard to ensure that Ease of Use is improved in our upcoming UX design.
In addition, a lot of promised features are also into phased release now. Hope to continue helping you reach your goals and serve your customers better.
Bewertet am 24.10.2019
Verloop is a must have!
Kommentare: Before this , it was difficult to segregate our chats and assign it to people. Now it's become easier to close our customer queries.
Vorteile: Bot receipies help us in answering queries faster.
Nachteile: The notification modification doesn't exist.
Bewertet am 22.3.2019
Verloop is Bot on sterioids with some edge over competitors
Kommentare: awesome so far
ease to use
no nonsense UI create and run your bot for chat in 5 minutes
not connected with any mobile app so mobility issues are there
support is slow
Bewertet am 28.5.2018
Simple Bot with recipes as you want
Vorteile: Verloop not only good for every one who need bot chat on they website to leads their customer but this tool is awesome because also come with good transfer directly to really human support if your customer need for that. Good Combination between bot and live chat.
Nachteile: I hope verloop come with mobile apps and it will make human transfer more efficient and more fast to engage our visitors
Bewertet am 4.4.2019
A good chatbot at a good price
Vorteile: The lifetime deal was a great value for this system.
Nachteile: It takes a long time to set it all up, at least to do a good job on it.
Bewertet am 14.2.2018
Easy to use.
Gave me a 20% jump lead generation.
FAQ automation saved me lots of time.
Vorteile: Triggers and source attribution help me track marketing spend. Great ML skills. Designed to help the user
Editor has a bit of a learning curve.
User Interface can be improved greatly by adding more color