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Über Osprey Approach

Cloudbasierte Kanzlei- und Fallmanagementlösungen für Anwaltskanzleien.

Erfahre mehr über Osprey Approach

Zeigt 30 Bewertungen

Alex S.
Outsourced Accounts & New Business Manager in UK
Verifizierter Nutzer auf LinkedIn
Rechtsberatung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Osprey Approach: Comprehensive, Intergrated & Excellent!

5 vor 3 Jahren

Kommentare: Overall experience is excellent. The software is fast, easy to use and the support team is excellent. The training is very comprehensive and when utilised properly and fully, a firm can benefit greatly from it.

Vorteile:

Osprey is entirely web-based which makes access very easy, across all devices. The reporting and accounts function is very comprehensive and helps with accounts rule compliance. The integration between the accounts and the case management is seamless so nothing goes missing.

Nachteile:

There is a requirement for a good internet connection as the software is web-based. However this is not a criticism per-se.

Gary B.
Principal in UK
Anwaltskanzlei, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Overall a decent case management product

4 vor 3 Jahren

Kommentare: I was introduced to Osprey at a previous job. When I set up my own firm I stuck with Osprey because it does everything I need (and probably a fair bit more). I have been courted by alternatives but the additional benefits of those systems do not justify their higher costs.

Vorteile:

Does most of what I need well, including document production and accounts. Has a lot more features I do not use or have the time to set up. Recent upgrade to Osprey Approach is a huge improvement over the previous version. Competitively priced (despite a recent hike).

Nachteile:

Too many features/functions are difficult to find and Osprey need to do something to stop the system reverting to a previous client's details when changing pages just because the matter number has not been entered on the matter history page. The minimum subscription is 3 licences when I only need 2. It's still cheaper than alternatives though.

Lesley P.
Partner in UK
Anwaltskanzlei, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fallen Behind

3 letztes Jahr

Kommentare: We moved onto this as our first case management system and were initially pleased with it. However since its "upgrade" we have become progressively disillusioned. If you want to use the desktop version its internet explorer or nothing if you want to print documents and that is very slow. The app is faster for printing documents but it does not allow bills to be printed and is difficult to use and badly laid out if you use it on the desktop. Chrome is much faster as a browser and saves time but it does not let you print anything at all. The helpdesk seems not to know what they are doing - for years we have had problems with the software just logging us out - after some three years they have finally suggested this might be because of our security on the computer (we use webroute). We also have some accounts shared by part timers - the new security makes that very difficult and Osprey are claiming that that is not allowed despite us making it very clear that we did that when we first looked

Vorteile:

The accounts are clear and it's easy to set up new matters and search the database.

Nachteile:

It does not provide one really good platform/browser to use it on. It is slow and unresponsive and support while superficially helpful seem unable to actually help on many occasions

Antwort von Pracctice

letztes Jahr

We are disappointed that you feel Osprey is not currently meeting your expectations and our Support & Implementation Manager has been liaising directly with you to address these concerns. Sharing user accounts is a security issue and is discouraged by the SRA. To ensure all of our customers remain safe and compliant with SRA advice, we have enabled enhanced security via two-factor authentication, which is not compatible with sharing user accounts. In addition, our software license has never permitted this. We want to work with you to enhance your use of Osprey, therefore, further training is being provided to you and your team to ensure that the requirements of QualitySolicitors Palmers are met. We are confident that after these training sessions have been completed, your issues will be fully resolved.

Lorraine R.
Training & Compliance Assistant in UK
Anwaltskanzlei, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

a good case management system

4 vor 3 Jahren

Vorteile:

what i like most about this software is that it is user friendly and easy to train staff on the relevant features of the case management system and also if there are any issues the support staff are quick and helpful

Nachteile:

There are a few issues with losing documents if the intranet goes down and perhaps a few more features could be added to the system in relation to emails as in documents attached to them - at the moment you can just import emails in but when sending emails all the documents attach. Also as a law firm the bundle package needs to be updated

Steven K.
Sole Propietor in UK
Anwaltskanzlei, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It is brilliant

5 vor 3 Jahren

Vorteile:

Very intuitive to use and the customer service is fantastic. I can work from home or just about anywhere with Osprey Approach. I cannot recommend it enough.

Nachteile:

I cannot think of a thing. I am not sure about the online documents creator and editor but that is the way things are since every browser apart from Internet Explorer gave up support for ActiveX plugins.

Antwort von Pracctice

vor 3 Jahren

Hi Steven, Thank you for your fantastic review! Thanks, The Osprey Team

Verifizierter Rezensent
pm in UK
Verifizierter Nutzer auf LinkedIn
Rechtsberatung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

better out there

1 vor 2 Monaten

Kommentare: Very poor trying to deal with director. attitude problems

Vorteile:

Seemed ok but we moved to another product

Nachteile:

decided to move to a competitor product and then experience poor service from Osprey. Toys out of the pram stuff

Antwort von Pracctice

vor 2 Monaten

Thank you for leaving a review. We're disappointed to hear you had poor service from Osprey. We're usually rated extremely highly on the customer support we provide so we'd be keen to understand more about your experience. We're also sorry to hear you've moved to another product, but we hope that suits you better and if there's anything we can do to assist you in the future, please don't hesitate to contact. Thanks, The Osprey Team

Verifizierter Rezensent
Trainee Solicitor in UK
Verifizierter Nutzer auf LinkedIn
Anwaltskanzlei, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Osprey Review

4 vor 3 Jahren

Kommentare: My overall experience with Osprey Approach is a positive one. The check out system is very reliable and allows for constant review of documentation. The software is aesthetically pleasing and user friendly and I would recommend this software to all colleagues.

Vorteile:

The software is responsive to demands, which means that navigating through matters and ledgers is next to seamless, allowing for quick reviews of files and documentation. The software looks great and is incredibly user friendly.

Nachteile:

The software can often take some time to generate a document, but that may be down to my computer speed as oppose to the software itself.

Verifizierter Rezensent
Paralegal in UK
Verifizierter Nutzer auf LinkedIn
Anwaltskanzlei, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Osprey

4 vor 3 Jahren

Vorteile:

It is very easy to navigate and it is very quick to get your head around. Easy to load clients when needed.

Nachteile:

I think the integration with Silverlight needs tweaking.

Antwort von Pracctice

vor 3 Jahren

Hello, Thank you for your review. Our Silverlight integration has recently been updated. If you would like to learn more about the different document generation options, contact support. Thanks, The Osprey Team

Verifizierter Rezensent
Receptionist in UK
Verifizierter Nutzer auf LinkedIn
Rechtsberatung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Opsrey Approach

5 vor 3 Jahren

Kommentare: Quick and easy archiving system, new matters and client numbers are made within minutes it's amazing piece of software.

Vorteile:

I have been using Osprey system since 2017 when it was in it's old format and look however with the update using their logo colour was smart and it makes the system look more sleek and modern, and when needed help or support they are always quick and efficent.

Nachteile:

printing certain pages can be difficult at times however once you get passed it you are able to do so.

Verifizierter Rezensent
IT Support Technician in UK
Verifizierter Nutzer auf LinkedIn
Anwaltskanzlei, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A love hate relationship

4 vor 3 Jahren

Kommentare: The overall experience has been okay.

Vorteile:

It is relatively easy to add in new templates, providing you know the codes to put in titles and names and things. It makes it somewhat easy to find all the information on that client.

Nachteile:

The new update. I found the older version to be much easier to use.

Fazl B.
solicitor in UK
Rechtsberatung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

User experience

3 vor 3 Jahren

Kommentare: It is relatively easy to get used to. Flexibility in use would make UX better

Vorteile:

it is relatively quick, even when the network is struggling the software is usually responsive.

Nachteile:

The software is not flexible. Search options are not user friendly. Several tasks must be carried out manually for example time stamps requires about 5-7 manual steps to complete a simply task such as sending an email. Folders do not tend to hold documents or correspondence - everything seems to appear on one page. Unable to select and delete more than one item from Osprey once uploaded

Antwort von Pracctice

vor 3 Jahren

Hi Fazl, Thank you for your review, you have made some useful points which we would love to understand further. I will be in touch privately to explore how we can improve the software based on your experience. Thanks, The Osprey Team

Verifizierter Rezensent
Trainee Solicitor in UK
Verifizierter Nutzer auf LinkedIn
Anwaltskanzlei, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Does the job but a little clunky!

3 vor 3 Jahren

Vorteile:

I understand it is very good for our accounting team

Nachteile:

The older version was more old fashioned looking and improvements have been made but the system remains clunky and does not have some of the more advanced features of other more modern case management systems.

Antwort von Pracctice

vor 3 Jahren

Hello, Osprey Approach contains a lot of advanced functionality that often requires a little additional training to make the most of. We offer unlimited all inclusive training as part of your licence. If there is any functionality you are looking for, please contact support! support@pracctice.net 0330 060 4940

Nosheen H.
Paralegal in UK
Anwaltskanzlei, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My Osprey

3 vor 2 Jahren

Kommentare: Easy to read ledgers make it fast and efficient to work out funds on account, any disbursements etc.

Vorteile:

easy to use functionality anyone can easily pick up the basics without any training. Great customer service team who are always there to help and are really friendly! New updated interface/ user screen is more appealing.

Nachteile:

upload time take too long. freezes if file is over a certain amount and has to be refreshed several times for it to work again.

Nicola L.
Legal Accounts Clerk in UK
Anwaltskanzlei, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Osprey Accounts Review

5 vor 3 Jahren

Kommentare: Only been using Osprey since being with Hennings Solicitors for 9 months and found it very easy to pick up and use. If and when I have had a question its been answered and resolved quickly. We don't use Oprey to its fullest potential but what we do use is excellent!

Vorteile:

Very user friendly and easy to amend corrections unlike others! (sage)

Nachteile:

It can be slow loading or freeze as its internet based

Antwort von Pracctice

vor 3 Jahren

Hi Nicola, Thank you so much for your review and feedback. The Osprey Team

Alexis imogen C.
Paralegal in UK
Anwaltskanzlei, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A great tool

5 vor 2 Jahren

Vorteile:

I love how easy to use it is. I came into my current role knowing absolutely nothing about how to use any system like Osprey and taught myself how to use it with ease.

Nachteile:

I'm not 100% sure if this is an Osprey Problem or our internet or a combination of the both but every so often I just can't use my normal web link to access osprey, and I actually had to contact the help centre to organise an alternative link that I could use during these periods. Until this was arranged it was annoying being unable to use it for a day or 2.

Jayne H.
n/a in UK
Rechtsberatung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Long term customer

4 vor 3 Jahren

Kommentare: We have now been able to use electronic forms for our police station attendances thus making progress towards a paper-lite office.

Vorteile:

Ease of use, the software is easy to navigate and customise to suit our requirements.

Nachteile:

The addins do not work properly with our standard letters and there is little prospect of this being resolved which is a shame and will cause us problems in the future.

Amrita B.
Trainee Solicitor in UK
Anwaltskanzlei, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good Job

5 vor 3 Jahren

Kommentare: Good

Vorteile:

Easy to use, looks nice and professional and simple to guide around

Nachteile:

Time taken to upload files makes the process longer

Antwort von Pracctice

vor 3 Jahren

Hi Amrita, Thank you for your review. The time taken to upload files may be due to your internal internet speed or computer memory. Feel free to call support for our guide on testing internet speed

Jamil A.
Head of Operations in UK
Rechtsberatung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Long overdue upgrade

4 vor 3 Jahren

Kommentare: We wanted a case management system to help with our Conveyancing department mainly.

Vorteile:

a fresh new look which makes it seems like you have upgraded from Windows 98 to Windows 10

Nachteile:

Uploading your own templates should have been made much more easier this time around.

Luke D.
Trainee Solicitor in UK
Anwaltskanzlei, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Osprey Review

4 vor 3 Jahren

Kommentare: The recent improvements have made it better but I think there are still a few kinks to be worked out.

Vorteile:

It was very user friendly and there was plenty of training provided.

Nachteile:

Sometimes it would crash and you would lose work on matters.

Mohammad-raza G.
Trainee Solicitor in UK
Anwaltskanzlei, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

An Excellent CMS

5 vor 3 Jahren

Vorteile:

Very easy and user friendly CMS which meets all requirements for day to day of running a law firm.

Nachteile:

improve saving facility for documents open for longer 15 minutes

Taff K.
Of Counsel in UK
Rechtsberatung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent

4 vor 3 Jahren

Kommentare: Worth it and great customer support.

Vorteile:

It does what it says almost simply and easily.

Nachteile:

Bit clunky and wide-screen. Though have seen others much more expensive much worse.

Samantha W.
Personal Assistant in UK
Anwaltskanzlei, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Osprey

5 vor 3 Jahren

Vorteile:

It's easy to use. Support line is always very quick

Nachteile:

There is nothing that I am unhappy with.

Antwort von Pracctice

vor 3 Jahren

Hi Sam, Thank you very much for your review, we love hearing great feedback!

Sharfaa D.
senior paralegal in UK
Anwaltskanzlei, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

sharfaa's review on osprey

3 vor 3 Jahren

Kommentare: good

Vorteile:

easy to use not much training to get familiar with it time recording is easy

Nachteile:

times out and logs me off doesn't save my latest editing to the docs

Antwort von Pracctice

vor 3 Jahren

Hi Sharfaa, Thank you for your review. Sorry to hear you're having an issue, I will get a member of our support team to get in touch to find out why you are being logged out. Thanks, The Osprey team

Craig T.
Solicitor in UK
Anwaltskanzlei, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

REview

4 vor 3 Jahren

Kommentare: good

Vorteile:

the program is easy to use and accessible to all members of staff

Nachteile:

can take a while to load, could be more streamlined

Imad C.
Head of Client Services in UK
Anwaltskanzlei, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great and Efficient

5 vor 2 Jahren

Kommentare: exceptional

Vorteile:

User friendly and efficient. Access anywhere.

Nachteile:

Old look, needs to be more catered to a younger crowd