Bewertet am 14.2.2018
I can't imagine not using STAMP now!
Vorteile: I like that I am able to create different campaigns for different types of STAMP assessments. This allows me to assess all of the same types of businesses within one campaign. Being able to send the same STAMP to the same clients, month after month allows me to ability to assess their feedback in an easy to view report. I can create a specific STAMP assessment for any type of industry, job title, client type; etc. Creating the STAMPS is easy because there is already a list of questions I can choose from. I can add my own question to the STAMP as well. We are collecting the voice of my customer after a sales, the transition from onboarding to support and quarterly reviews. Previously, the data we were collecting on our clients was skewed because the sales representative was asking the questions. Now that we're sending out these assessments to the clients, they're providing us with honest feedback. Prior to renewal, we're able to have a clear view into the health of our accounts.
Nachteile: Right now, there isn't anything that I could say that I dislike about the tool. It would be nice to see some functionality in the future that allows my customers to post their results on social media platforms. For instance; if they respond with glowing feedback, I'd like to be able to give them the option to post on LinkedIn or Facebook.
Bewertet am 13.2.2018
Gets the job done right.
Vorteile: The intuitiveness of the platform is hard to beat! When yo firs login, you aren't overwhelmed with too many button or pop ups telling you to do "things". There isn't a huge indicator that you need to mass upload your contacts immediately and begin sending STAMPs. The customer success manager actually wants to work with you throughout the process so you have a better understanding of what you're doing. They dig deeper into your business objectives to make sure accomplishments are measurable. They don't have the "set it and forget it" mentality. We are able to collect feedback from our customers that we typically have not been able to collect data from before. This approach is giving them the option to be anonymous on our assessments and they're more inclined to give us candid feedback. A huge benefit!
Nachteile: As I become more entrenched in the platform, I'd like a little less hand holding. I know my CSM is there to help me and make sure I'm seeing my ROI, but I want to get in and really break in. Create customer email templates and try and run my own reports. This is really more of a personal thing.
Bewertet am 8.2.2018
Analytics into Customer Feedback
Vorteile: STAMP has allowed our account managers and CSMs to have an idea on how their customers feel through the dashboards and by running reports. It also allowed our company to standardize how our AMs and CSMs handle potential upset clients and feedback. Having transparency from our clients has enabled us to keep a pulse on happiness factor. Previously, we had to worry when we got to renewal time because we didn't know if our clients were going to renewal. Now that we have STAMP, we know how each and every client is feeling about renewing again.
Nachteile: We are able to get blunt feedback from our customers rather than just praise. Being that these STAMPs are anonymous, clients feel more inclined to give us real feedback.
Bewertet am 15.3.2019
Kommentare: Very responsive team.
Vorteile: “The STAMP results were very telling and I am very glad we did it. The key is to be prepared to act immediately on what you learn.
Nachteile: They are developing new improvements every day.