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Über CredentialStream

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Vorteile:

Cloud capability is great. Online affiliations are A.

Nachteile:

I don't like that it can't be integrated/mapped to our HRIS nor EHR/CERNER applications. I don't like that the reports are built in Crystal Reports and are hard to use.

Bewertungen zu CredentialStream

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,8
Kundenservice
4,1
Funktionen
4,0
Preis-Leistungs-Verhältnis
3,8

Weiterempfehlungsquote

7,1/10

CredentialStream hat eine Gesamtbewertung von 4,1 von 5 Sternen basierend auf 101 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (101)

Lindsey
Credentialing Administrator in USA
Staatsverwaltung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Constant work in progess but overall, Love It!

5,0 vor 9 Monaten

Kommentare: Overall really well I just wish we had more trainings/better training initially that actually setup our work environment for success.

Vorteile:

I love that I'm finally almost fully electronic.

Nachteile:

It can be so difficult just to perform easy tasks within the environment.

Antwort von HealthStream

vor 6 Monaten

Hi Lindsey, We are thrilled that you chose CredentialStream and that you're loving it. Thank you for your review! Best Regards, The HealthStream Team

Charlotte
Director of Credentialing and Provider Relations in USA
Versicherung, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My honest opinion of the system

4,0 vor 5 Monaten

Kommentare: At first, we were very disappointed in the lack of assistance during the build of the system. We were not aware that the agreement we had was self guided. The training video's were outdated and were not helpful. Once we were made aware of the misunderstanding of the training and implementation of the build, our team of reps at CS were wonderful in helping us get things built properly and functioning better. The wording in the contract was a bit misleading, but in the end we worked through it. The system is great, we are a Dental DSO, therefore there are many fields that are unnecessary and I wish they could be removed. These are fields that I am unable to customize or remove, If there was a dental platform, I believe that the system releases will be much smoother and not have as many fixes to do. It seems as many of our "custom" fields are what disappears, but those fields are needed for Dentistry so that the system works the way its needed.

Vorteile:

The organization of housing all provider, organization and location credentials. The ability to send a link to a new hire and they use the hub for onboarding. populating all info into the correct fields and not having to transfer date from a form they fill out. Capturing the signature and it populating to the enrollments apps. Being able to assign users at the office level to check the specific providers enrollment status of payers.

Nachteile:

Every time a release happens, things break or go missing. The time spent having to correct those issue is a bit extreme.

Jen
Application Analyst in USA
Krankenhausversorgung & Gesundheitswesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It's Complicated

1,0 vor 3 Wochen Neu

Kommentare: We already have a call scheduled with a senior CS member to discuss our experience later this month.

Vorteile:

[sensitive content hidden] is excellent team member.

Nachteile:

* Monthly application updates. * Communication about why an error occurred and how it was fixed when submitting a Support Ticket. * Integration does not work as expected for background checks - still a work in progress - we were told it was like a 'plug and play' integration (turned on in May 2024). A ticket is placed and will be placed into Production 10.16.2024 to hopefully fix the latest issue. * Lack of guidance and education to audit our Perf Priv module during project development/rollout. That project started in July 2023 and is not yet functioning.

Bonnie
Credential Lead in USA
Krankenhausversorgung & Gesundheitswesen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Verify Review

4,0 vor 5 Jahren

Kommentare: We are very neutral with VerityStream. We understand their desire for customers to learn each module on line through their portal, but this method does not always work for all customers. As a customer, and an employee of a small rural Hospital, we are paying a large sum of money for training for a product we have not been able to launch for 10 months.

Vorteile:

The intranet grabber(s) and web crawl functions to perform primary source verification. The ability for sending out Affiliation Verifications and Professional References.

Nachteile:

The complexity of MSOW. When an item is changed it effects multiple other fields. Crystal Reports are the reporting software. Facilities need one trained employee who specializes in Crystal Reports. We purchased additional products in 4/2019, and we are still not live with the new product. Training has been via weekly conference calls, with multiple trainers. It would be more beneficial for training and go-live with new products were on-site, with a designated trainer who is familiar with all Verity products.

Dottie
Credentialing Manager in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

CredentialStream is Valued

5,0 vor 5 Monaten

Kommentare: Difficult to set up but worth the work! CredentialStream has taken us to a new level. We are just now working with the credentialing portion, but moving into the payer enrollment portion soon.

Vorteile:

Very modifiable to your needs. Easy to use once set up. The support is always on standby to help with any situation. Easy to network with other CredentialStream users using thier "Thrive" networking platform.

Nachteile:

Complex set up. Need to have some experience in computer prorgraming.

Antwort von HealthStream

vor 5 Monaten

Hi Dottie, It's fantastic to hear that CredentialStream has brought your organization to a new level in just a matter of months. We very much appreciate all your feedback, and we acknowledge that it can be tough to set up. Please continue to use our support teams' expertise, and thank you for choosing CredentialStream! Best Regards, The HealthStream Team

Melissa
Director of Contracting Credentialing and Enrollment in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

All needed compliance in one place using one software!

5,0 vor 4 Monaten

Kommentare: Our experience with CredentialStream has been positive. Customer support is extremely pleasant and helpful.

Vorteile:

CredentialStream checked off all of the boxes for us. Automated references and monthly compliance checks: OIG SAM NPI State Sanctions/Exclusions OPT OUT SSDMF HUB application is easy for providers to use.

Nachteile:

Training was difficult as our trainer really did not understand the credentialing use of the product.

JEFF
Manager MSO in USA
Krankenhausversorgung & Gesundheitswesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Verity Review

4,0 vor 5 Monaten

Kommentare: Overall great! No regrets on changing systems.

Vorteile:

It's an overall great system and a lot of the automation is beneficial. Having reports that can be automatically sent to users is one of the best features. Physicians and APCs understand the system better than most other software. Cloud capability is great. Online affiliations are A+.

Nachteile:

Monthly updates are excessive in a frequently understaffed office creating more issues than resolving; move to quarterly or biannually. Privileges need to be more worker friendly for mid-cycle requests. Report creation can be complicated. NPDB could be integrated for mid-cycle requests.

KRISTY C
Medical Staff Specialist in USA
Krankenhausversorgung & Gesundheitswesen, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

CredentialStream

4,0 vor 9 Monaten

Vorteile:

the support from the staff from build through implementation

Nachteile:

building the templates was the most difficult

Karlee
Database Architect/Mgt III in USA
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

CredentialStream Implementation and Use

4,0 letztes Jahr

Kommentare: CredentialStream is going to help us streamline processes in a way we have not ever been able to do in the past. It adds far more automation for us. It allows us to set up internal and external reporting that will automatically drop in our secure SFTP for pick up, etc. Everyone on our implementation team have been extremely helpful, knowledgeable individuals. The trainers for various pieces of the system have been fantastic, and the overall experience working with the product is giving us so many opportunities for future integrations.

Vorteile:

Our group had a legacy product that didnt do any of the automation that CredentialStream allows. It was easily configured to do so much more for us than anything we had previously experienced. Its out of box set ups allow for ease of editing, reporting, feeding data to required external sources, etc. The process for automation in the system allows for endless possibilities.

Nachteile:

While working on learning the product and building our integration, our group thought that it would be an excellent idea for HealthStream to set up a training database that is already set up in all aspects, with all the bells and whistles set up. This way when a trainer is taking you through a process, you can actually see it happen, rather than them telling you "well it is supposed to look like this," etc. We ran into that frequently during training and had to poke at it a lot to get to where we needed to be. If that DB existed, it could be a place where a new employee could do some training and go play without affecting our production data.Where we were provided an implementation matrix, and a very excellent project manager, there are a lot of involved components that not only require set ups, they require a lot of back end data to be completed before you can do various steps. It would be nice if all the required elements for each of those "steps" were documented in the matrix as well as the dependencies for that step.Finally, when you have a specific training, it would be nice if actual documents, desktop procedures and the like that include the steps being reviewed were provided. Yes we have our training videos for the ones that were with our group, but any combined trainings dont have videos and documents weren't provided on any training. If you're needing to drive the process in CS while a training is going, you cant very well write notes and snapshot steps.

Maria
Credentialing Specialist II in USA
Hausmeisterservice, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Creddentialing Specialist II

5,0 vor 2 Monaten Neu

Kommentare: The overall experience working with the product is giving us so many opportunities for future integrations.

Vorteile:

Very functional with many options and features. User friendly and excellent training.

Nachteile:

Bolt variables very confusing, too many variables.

Jessica
Data Analyst in USA
Krankenhausversorgung & Gesundheitswesen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product for People With Advanced Technological Knowledge

3,0 vor 5 Monaten

Vorteile:

The system options I like the most is the ability to pull report when needed.

Nachteile:

It is not always user friendly. Some users have a hard time learning how to use this product. It also takes a lot of time and customization to set up the system to work appropriately, especially for large companies with large databases.

Antwort von HealthStream

vor 5 Monaten

Hi Jessica, It's great to hear that you're taking advantage of the reporting features of CredentialStream, and we apologize for any confusion the setup process caused you. Please use customer support whenever you have questions or issues: https://community.healthstream.com/customer-support Thank you for your review, and for choosing CredentialStream! Best Regards, The HealthStream Team

Caroline
Manager, Medical Staff Services in USA
Krankenhausversorgung & Gesundheitswesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

CredentialStream is no more than a document storage system

3,0 vor 2 Jahren

Kommentare: We struggled from the beginning with implementing the automated portions of the CredentialStream (Echo) product. About 3 years into actually using the system, we were offered a "Check-up" to see if we could start over and actually implement the modules we were not using. We were excited about this opportuity, but it never came to fruitition. We are still using the system as simply a document storage and reporting system with manual data entry. We have automated some reports, but wer not able to automate email, application and processes that would involve outside users.

Vorteile:

The reporting features for CredentialStream (Echo) are intuitive and support team is EXCELLENT and responsive.

Nachteile:

Implementation for the CredentialStream (Echo) product was extremely frustrating and difficult from the beginning. We were promised a product that would automate our processes and lead to a paperless envionment. While we are able to manage expirables and store documents in the CredentialStream (Echo) system, we are hybrid, with using both the electronic system and paper files. We were never able to implement an electronic online application for our organization's physicians.

Jessica
Medical Staff Administrator in USA
Krankenhausversorgung & Gesundheitswesen, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Would not recommend

1,0 vor 6 Monaten

Vorteile:

The bolt feature is nice to run letters and spreadsheets.

Nachteile:

CredentialStream is not very user friendly. Data drops out periodically after uploaded. All functions do not work. The audit trail is not user friendly.

Antwort von HealthStream

vor 6 Monaten

Hi Jessica, Thank you for your feedback. We are sorry to hear that you're having issues with CredentialStream. Please reach out to customer.service@healthstream.com or call 800-521-0574 to resolve the functionality problems and to go more in-depth in regard to your user experience concerns. We very much look forward to improving your experience. Best Regards, The HealthStream Team

Lisa
Medical Staff Coordinator in USA
Krankenhausversorgung & Gesundheitswesen, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Medical Staff Coordinator

2,0 vor 2 Jahren

Kommentare: See above

Vorteile:

Each user can customize the provider tree.

Nachteile:

This has been a very difficult product to transition from MSOW to Credential Stream. We continue to struggle in daily functions. This has increased our workload instead of decreased. We did not have adequate roll out assistance. We had 3 different project managers, none of whom went through everything required, nor discussed the same requirements to have in place before rollout. The last project manager briefly touched on all of the tasks required, which was the first time we heard of the many of tasks. Pushed to go live even though where not ready. Where reassured we would have all the assistance we would need or require, however, that has not been the case. We go through the support system, the analysists have been helpful.. In person training, as we had with MSOW, would have been more helpful to ensure we had completed all required tasks and had all the required reports in place before live would have been very beneficial. It has been overwhelming.

Marie
Supervisor
Krankenhausversorgung & Gesundheitswesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

VerityStream Review

3,0 vor 5 Jahren

Kommentare: Overall my experience with VerityStream has been positive. There has been some times where the help desk has been unresponsive/unhelpful. But for the most part they are helpful and responsive.

Vorteile:

What I like most about the software is that it is designed with Credentialing and Privileging in mind. It allows our office to run paperless and do everything electronically which saves time and money. It also has a great reporting feature where we are able to pull all kinds of personalized reports from the database.

Nachteile:

The overall look of the database seems to be on the outdated side. Very boxy and looks to be from the previous century. But this doesn't affect the functionality of the software so it is a minor detail.

Kristin
Administrative Assistant in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent organizational software for privileging and credentialing

5,0 vor 5 Monaten

Kommentare: It's been excellent! I came on with limited training and knowledge of the software. The customer service really helped me navigate it.

Vorteile:

I love having all the data in one place! I also like bolt reports and being able to print out what I need

Nachteile:

It took me awhile to figure out how to extract the information I needed from Bolt.

Antwort von HealthStream

vor 5 Monaten

Hi Kristin, We're so thrilled to hear about your positive experience with Bolt and how customer service has helped you navigate it. Thank you so much for choosing CredentialStream! Best Regards, The HealthStream Team

LAURIE
credentialing Enrollment Manager in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Satisfied with CredentialStream

5,0 vor 7 Monaten

Kommentare: The overall experience was enjoyable. Learned a lot along the way. from paper to this platform makes my job easier.

Vorteile:

Staff was available to help with integration. Very few kinks in the implementation. Expected more as with most integrations.

Nachteile:

Enrollment integration. A struggle as a one-person team but was able to get through it.

Antwort von HealthStream

vor 6 Monaten

Hi Laurie, Thank you so much for your review! We are so happy to hear that you've had a good experience. Best Regards, The HealthStream Team

Glenda
Coordinator in USA
Krankenhausversorgung & Gesundheitswesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent

5,0 vor 2 Jahren

Vorteile:

Electronic process for the provider, MSP/CVO and for the reviewers for multi-hospital system use.

Nachteile:

Atrium currently uses this software but the privileges form are not electronic for our multi-system use a this time.

Antwort von HealthStream

vor 2 Jahren

Hi Glenda. Thank you for your wonderful review and feedback. We see that Atrium is currently utilizing our EchoCredentialing software. To utilize electronic privileges forms we strongly encourage your team to schedule a demo for our CredentialStream solution.

vanita
Director of Physician Services in USA
Krankenhausversorgung & Gesundheitswesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Reviewer

5,0 letztes Jahr

Kommentare: Has been ok.

Vorteile:

ARM and Privileging. These are good to use.

Nachteile:

Does not have automataic ticklers. Product needs to have automatic reminders for providers for expirealbes.

Heather
Lead Specialist in USA
Krankenhausversorgung & Gesundheitswesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Credential Stream is the best

5,0 vor 2 Jahren

Kommentare: The overall experience has been very good. Works better than any other system we have ever had. Easy to use and self explaining system.

Vorteile:

The ease of working through each tab and entering information. Being able to generate your own reports and how easy that is.

Nachteile:

Not having some of the forms that our payers require in Credential Stream.

jennifer
Physician Specialist in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Feedback

5,0 vor 2 Jahren

Vorteile:

I like how easy it is to keep track of all the documents we need on hand and to make reports

Nachteile:

i feel it is user friendly and would not change

Rachel
Credentialing Clerk in USA
Medizinische Praxis, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy and time efficient.

4,0 vor 2 Jahren

Vorteile:

The work flow is easier and it seems to be more time efficent.

Nachteile:

There is nothing that I can think of at this time.

deanna
Credentialing in USA
Krankenhausversorgung & Gesundheitswesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product

5,0 vor 5 Jahren

Kommentare: We have been using this product since 2011 and it has met our needs and expectations.

Vorteile:

The workflow tracking and alerts so that you do not overlook expiring documents or outstanding projects.

Nachteile:

It has limited reporting ability if you want detailed reports/searches.

Tamara
Credentialing Coordinator in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

2022 Annual Report in Provider Enrollment-10/6/22 TF

3,0 vor 2 Jahren

Kommentare: It would be nice if in verifications it would auto populate what's needed, updates saving or a reminder to save would be nice!

Vorteile:

Remind, bolt editor (as long as I know what I am looking for). Transfer from previous system some good some bad. I work with [SENSITIVE CONTENT], and I feel like she has helped set-up some of the software, luckily for me she has been SO VERY HELPFUL!

Nachteile:

Updates not saving when I leave the page without hitting the 'Save' button

Vanessa
Credentialing Specialist in USA
Medizinische Praxis, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Highly Effective

5,0 vor 4 Monaten

Kommentare: Overall it is a highly effective program

Vorteile:

CredentialStream is highly effective for our needs.

Nachteile:

A bit hard for Insights and to get reports on the turnaround time