Bewertet am 18.7.2019
Stop the Come and Back Madness. Move to Userback
I started using Userback about 6 months ago, and it totally changed our workflow. Before Userback we had to screenshot projects, send to customers, wait for the feedback, make changes, screenshot again. Now multiple this for multiple products and you will suffer with major hair-loss. :/
With Userback, here is the workflow.
1) You install the snippet,
2) Send the link to the customer,
3) The customer takes notes on the screen,
4) You review the notes,
5) Userback will automatically upload to your project management tool, like Basecamp. It's super simple to use, and even customers that are clueless about technology will thank you. Make the switch, at eikonikos, we love it!
Nachteile: I can't point anything negative, maybe, I would request the team to add more integrations.
Bewertet am 1.8.2019
Life Is Easier With Userback
Kommentare: Experience has been excellent. Although I have had to show some clients how to use the widget, once they figure it out, it works perfectly. Notifications come through, attached images are crystal clear, and my job has gotten so much easier!
Vorteile: As a web designer/developer, the process of getting final approval and making the small, last-minute corrections has always seemed to take FOREVER! Now, with Userback, I am able to easily add a feedback button and have the customer deliver direct feedback with images in an easy and quick manner. Deploying this to a website is easy and takes less than a minute (especially with the new Wordpress plugin)
Nachteile: While not a problem for me, some of my clients have been confused on how to use it. They select the floating button and then don't know what to do. If it had an automatic tooltip or walkthrough popup for first-time use, that could make it easier.
Bewertet am 21.1.2020
Amazing service for web designers/developers
Kommentare: Has almost eliminates miscommunication with clients over changes and feedback. The ability to pull up sessions/feedback visually is priceless. Ability to at text on the screen is great.
Vorteile: Straight forward to use. History with timestamps of interactions Ability to leave text, graphics, message feedback Perfect for support roles. Speed up communication
Nachteile: I really havn't found any as of yet. We are still getting used to implementing with our client base.
Bewertet am 13.4.2019
Silky Smooth UX for both Users and Implementers
Kommentare: Thumbs up
Vorteile: Userback is really simple to implement in your web app and start collecting feedback through screen annotations. Though the general usecase for Userback is for web ui design, we used this for our mockups and 3D drawings to communicate with our overseas clients. We ran this tool with our clients and they found it relatively user-friendly and easy to start the feedback/ changes rolling in.
Nachteile: For the features and price, we've nothing bad to complain about :)
Bewertet am 14.4.2019
The Best Screen Feedback Tool We've Used So Far
Kommentare: In live with their KISS
Vorteile: Seamlessly easy to use and for further customization, Userback has a JS api where we can do stuff like making a link or image to pull up the widget. The important thing about feedback tool is keeping the interface simple enough for non-technical users to input. Nice
Nachteile: Perhaps adding more varied templates for different usecase. Currently it stands at 2 but more the merrier ;)
Bewertet am 17.7.2019
One of the Best buys. Gets appreciated by clients
Kommentare: One of the major advantages is "Ease of Use". I use it on all the websites which I design. My clients can now submit feedback directly from their website and also can pin-point on the aspects which they need changes. Highly recommend for every website designer.
Ease of Use.
Convenient for Clients.
Pinpoint on the areas that need changes.
No need for tons of emailing back and forth with clients for changes to be made.
Nachteile: The only con I can think of it is its inability to capture the full page screenshots.
Bewertet am 18.7.2019
If you are a developer or designer, you need this tool!
Vorteile: As a developer and designer, you need to have the client's feedback, and that's the hardest part of every project. Also, email is so old school. With userback you can have your clients sent you the feedback directly from the web, they can create notes and attach screenshots without any extra software.
Nachteile: So far I haven't found any downside with this software.
Bewertet am 13.2.2019
Save lots of working hours
Vorteile: As a website developer and designer i love the most and it's very useful for me. This application saves lots of time via taking feedback automatically otherwise this feedback activity will take more time. Client easily send website feedback (WordPress as well as it works on HTML site also). And best part, if you are working with teams than you can integrate with trello, after integration all feedback goes directly to trello. Simply use and definitely you love this.
Nachteile: Yes, right now this tool working as taking screenshot, edit and send but here needs some improvement. Love to see feature where user can send feedback for complete page at once not in sections.
Bewertet am 31.7.2019
Userback - A fast and convenient way for clients to comment on your work
Vorteile: It is very easy for clients to use. Showed them a quick 30sec video of how to use it, and they were able to leave notes everywhere and because of the features in the software, i knew exactly the issues they were talking about
Nachteile: Some graphics and fonts dont transfer over between from the screenshots,.. this makes it slightly hard to show issues, If i am trying to show a problem with the font etc
Bewertet am 14.6.2019
Great product for User Experience feedback and surveys
Vorteile: Ability to mark up a page however the user wants is really powerful including technology, notes, emails, etc. This can easily be used in surveys and more
Nachteile: My least favorite items about the software may be the fact that it would be nice if there was a plugin on ASP or wordpress where the admin dashboard could be viewed from there- maybe they have this but would should be nice so I don't have to login separately to their site to see everything
Bewertet am 28.2.2019
Newly Learning, but Liking It
Kommentare: I'm just launching this on some Dev sites and see great potential IF the client will use it is the only question.
Vorteile: quick to set up, easy to see feedback, well organized UI
Nachteile: client learning curve, tricky to explain to client