Userback

Userback Bewertungen

von Userback

Stop the Come and Back Madness. Move to Userback

Bewertet am 18.7.2019
Leonardo W.
Founder
Internet, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I started using Userback about 6 months ago, and it totally changed our workflow. Before Userback we had to screenshot projects, send to customers, wait for the feedback, make changes, screenshot again. Now multiple this for multiple products and you will suffer with major hair-loss. :/ With Userback, here is the workflow. 1) You install the snippet,
2) Send the link to the customer,
3) The customer takes notes on the screen,
4) You review the notes,
5) Userback will automatically upload to your project management tool, like Basecamp.
It's super simple to use, and even customers that are clueless about technology will thank you. Make the switch, at eikonikos, we love it!

Nachteile: I can't point anything negative, maybe, I would request the team to add more integrations.

Life Is Easier With Userback

Bewertet am 1.8.2019
Verifizierter Rezensent
Director of Clinical Research
Marketing & Werbung, Selbstständig
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Experience has been excellent. Although I have had to show some clients how to use the widget, once they figure it out, it works perfectly. Notifications come through, attached images are crystal clear, and my job has gotten so much easier!

Vorteile: As a web designer/developer, the process of getting final approval and making the small, last-minute corrections has always seemed to take FOREVER! Now, with Userback, I am able to easily add a feedback button and have the customer deliver direct feedback with images in an easy and quick manner. Deploying this to a website is easy and takes less than a minute (especially with the new Wordpress plugin)

Nachteile: While not a problem for me, some of my clients have been confused on how to use it. They select the floating button and then don't know what to do. If it had an automatic tooltip or walkthrough popup for first-time use, that could make it easier.

Amazing service for web designers/developers

Bewertet am 21.1.2020
Stephen M.
Design Lead
Marktforschung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Has almost eliminates miscommunication with clients over changes and feedback. The ability to pull up sessions/feedback visually is priceless. Ability to at text on the screen is great.

Vorteile: Straight forward to use. History with timestamps of interactions Ability to leave text, graphics, message feedback Perfect for support roles. Speed up communication

Nachteile: I really havn't found any as of yet. We are still getting used to implementing with our client base.

Silky Smooth UX for both Users and Implementers

Bewertet am 13.4.2019
Serena L.
Designer
Design, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Thumbs up

Vorteile: Userback is really simple to implement in your web app and start collecting feedback through screen annotations. Though the general usecase for Userback is for web ui design, we used this for our mockups and 3D drawings to communicate with our overseas clients. We ran this tool with our clients and they found it relatively user-friendly and easy to start the feedback/ changes rolling in.

Nachteile: For the features and price, we've nothing bad to complain about :)

The Best Screen Feedback Tool We've Used So Far

Bewertet am 14.4.2019
Phillip C.
marketing
Design, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: In live with their KISS

Vorteile: Seamlessly easy to use and for further customization, Userback has a JS api where we can do stuff like making a link or image to pull up the widget. The important thing about feedback tool is keeping the interface simple enough for non-technical users to input. Nice

Nachteile: Perhaps adding more varied templates for different usecase. Currently it stands at 2 but more the merrier ;)

One of the Best buys. Gets appreciated by clients

Bewertet am 17.7.2019
Sriranga R.
Owner
Internet, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: One of the major advantages is "Ease of Use". I use it on all the websites which I design. My clients can now submit feedback directly from their website and also can pin-point on the aspects which they need changes. Highly recommend for every website designer.

Vorteile: Ease of Use.
Convenient for Clients.
Great time-saver.
Affordable.
Pinpoint on the areas that need changes.
No need for tons of emailing back and forth with clients for changes to be made.

Nachteile: The only con I can think of it is its inability to capture the full page screenshots.

If you are a developer or designer, you need this tool!

Bewertet am 18.7.2019
Manuel C.
Business Owner
Fotografie, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: As a developer and designer, you need to have the client's feedback, and that's the hardest part of every project. Also, email is so old school. With userback you can have your clients sent you the feedback directly from the web, they can create notes and attach screenshots without any extra software.

Nachteile: So far I haven't found any downside with this software.

Save lots of working hours

Bewertet am 13.2.2019
Amit K.
Webmaster
Internet, Selbstständig
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: As a website developer and designer i love the most and it's very useful for me. This application saves lots of time via taking feedback automatically otherwise this feedback activity will take more time. Client easily send website feedback (WordPress as well as it works on HTML site also). And best part, if you are working with teams than you can integrate with trello, after integration all feedback goes directly to trello. Simply use and definitely you love this.

Nachteile: Yes, right now this tool working as taking screenshot, edit and send but here needs some improvement. Love to see feature where user can send feedback for complete page at once not in sections.

Userback - A fast and convenient way for clients to comment on your work

Bewertet am 31.7.2019
Paul H.
Lead Web Designer
Design, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It is very easy for clients to use. Showed them a quick 30sec video of how to use it, and they were able to leave notes everywhere and because of the features in the software, i knew exactly the issues they were talking about

Nachteile: Some graphics and fonts dont transfer over between from the screenshots,.. this makes it slightly hard to show issues, If i am trying to show a problem with the font etc

Great product for User Experience feedback and surveys

Bewertet am 14.6.2019
Verifizierter Rezensent
VP Services
Finanzdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Ability to mark up a page however the user wants is really powerful including technology, notes, emails, etc. This can easily be used in surveys and more

Nachteile: My least favorite items about the software may be the fact that it would be nice if there was a plugin on ASP or wordpress where the admin dashboard could be viewed from there- maybe they have this but would should be nice so I don't have to login separately to their site to see everything

Newly Learning, but Liking It

Bewertet am 28.2.2019
Darryl D.
Owner
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I'm just launching this on some Dev sites and see great potential IF the client will use it is the only question.

Vorteile: quick to set up, easy to see feedback, well organized UI

Nachteile: client learning curve, tricky to explain to client

Bewertet am 21.3.2019
Kyle T.
Quelle des Nutzers 
Quelle: GetApp
4/5
Gesamt
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis