Dolphin Imaging Plus Bewertungen
von Dolphin Imaging3.6 / 5 16 Bewertungen
Bewertet am 22.5.2019
Cost effective and time saving tool
Kommentare: Saves time and costs. Makes one person able to handle different requests form a customer- patient.
Vorteile: Software represents multiple tools in one. Different aspects of daily activities ( administrative and professional) are gathered under one toll which makes pulling out necessary data timely and efficient. Some of the perks are treatment cards, imaging and financial information available for all users. Also, keeping financial information attached for each patient and possibility of extracting reports such as payment summary and walkout statement are lifesaving when it comes to explaining to a patient what are they financial obligations.
Nachteile: It could take a while to train new employee how to use this software. The main obstacle comes from complexity of the software itself. Facts that you have all different aspects united under one program makes training little bit longer and more demanding for non experienced staff.
Bewertet am 14.9.2017
Very widely used in the dental/orthodintic industry.
Kommentare: Although costly, the usefulness of Dolphin Imaging and Management solutions allows the program to pay for itself.
- Intuitive design, great interface once fully understood.
- Treatment cards serve as personalized mini databases for each patient, recording all visits, treatment types, and dental hardware used. This helps track costs, and treatment duration for each patient.
- Data can be accessed remotely from home, or from a different practice.
Nachteile: Can be difficult to implement and use without costly training. The program itself is costly, and if located in Canada, trainers are most likely flown in from the USA which can add to the cost. It is best to get all employees on board at once, as the initial day (setup, assessment, travel) costs the most.
Bewertet am 9.7.2018
Best customer service!
Kommentare: The support staff is always the person to call, to fix any problems, or concerns we have!
Vorteile: I always get the best customer service, especially. He is always able to fix any concerns we have, and he if he can't he will make sure to send in a request for them to fix any bugs.
Nachteile: When Orthotrac does an update, Dolphin doesnt work with them, so sometimes our systems will be off for a little bit.
Bewertet am 10.4.2018
Dolphin Imagine is great!
Vorteile: Easy use, very organized, you can show patients their before and after pictures of each view. The layout makes it so you can see each view of the patients mouth and facial shots.
Nachteile: Sometimes the x rays come out a little blurry, but all you have to do is enhance them and they come out fine.
Bewertet am 17.11.2017
Vorteile: It easy to use and the quality of he imaging system is great. There are so many different way to tweak the images.
Nachteile: Sometimes it doesn’t work when the updates are installed. We don’t have the rights at work to be able to fix it so it takes time to call IT and have them fix the issue.
Bewertet am 25.11.2015
Great product, excellent support
Vorteile: ease of use, excellent quality, and good support. Innovative software for analyzing 3d images
Nachteile: No complaints. I use this software for many years but changed because management software I use in my office offered a comparable program which integrated more seamlessly and was less expensive because it was part of a bundle.
Bewertet am 3.10.2017
Dolphin Imaging is a very easy to use program
Vorteile: Dolphin Imaging is a very easy to use program that allows you to access imaging even when in a different location.
Nachteile: It took sometime to learn how to use this effectively, but once that was done this program was great
Bewertet am 16.3.2018
Dolphin Imaging has been a source of constant errors and calls to tech support.
Kommentare: It's potentially a powerful software, but their customer support is extremely poor and there are common and sudden issues popping up so often there's no way to justify any benefits received from choosing Dolphin over any number of other options.
Vorteile: When it works properly, Dolphin has a wide array of features and quick navigation. It also makes a cute Dolphin cry when you launch it.
Nachteile: We have had numerous issues with Dolphin suddenly not working, office-wide or workstation specific. When contacting Dolphin about these issues there is often a wait, and the tech agents are slow to respond. I have had live chat agents admit that they handle multiple clients at one time, explaining the slow responses and long delays in help. Even worse, when they are actually paying attention to you they often do not resolve the issue quickly, or sometimes at all. I can't possibly recommend this software based on my experiences.
Bewertet am 19.7.2018
Great integration abilities
Kommentare: Made transferring photos a breeze
Vorteile: The ability to link Dolphin Imaging with multiple different accounts, particularly bridging suresmile for easy transfer
Nachteile: The layout feels a little outdated. Sometimes a little difficult to find the right buttons to click.
Bewertet am 4.5.2018
Vorteile: It’s extremely easy to use, easy to view X-rays or any images taken on a patient. Images are very clear.
Nachteile: It may seem complicated at first time but makes sense after only a few minutes, it can take a long time to load.
Bewertet am 13.11.2017
Such an easy product to use.
Vorteile: Me and my orthodontic team use this product every day. It's very easy to use, and easy to learn when in a fast paced office.
Nachteile: From time to time the product will have its glitches and won't allow us to use the software. This is very rare but happens.
Bewertet am 29.10.2018
Vorteile: With a little bit of training this software is easy to use. It was capable of doing everything we needed it to do.
Nachteile: Like most software and most medical stuff, this program is expensive.
Bewertet am 4.5.2018
Dolphin has some of the worst customer support I've ever dealt with
Vorteile: Dolphin sports a ton of features, and integrates fairly well with most practice management softwares. It's also pretty quick to use once you get past the learning curve.
Nachteile: We've had tons of issues with Dolphin. Sometimes, Dolphin will simply stop working and require a reinstallation. Sometimes, Dolphin won't launch anywhere within a dental office and requires server reboots, or database integrity tools. Calls to support are painful, as the first tech you talk to never knows much about the program, and even if there's a ticket open it seems like you need to start at that square one each time.
Bewertet am 6.12.2017
Support plan is ridiculous
Kommentare: I purchased the software to do one specific analysis. I installed it and didn't use it until the support expired. I cannot open it because of licensing issues. Dolphin want to charge more to get me back on support to "help me". What did I actually purchase? I then researched about Dolphin on Dentaltown and found many negative experiences with the company. I wish I researched more in depth before I wasted my money.
Vorteile: The only pro is that I don't have to hand trace cephs and the program does the ceph analysis...what it is meant to do.
Nachteile: The support fee is ridiculous. The software is already expensive, and the support fee is 1/3 the cost of the software.
Bewertet am 16.3.2018
Kommentare: I would not recommend this program to anyone.
Vorteile: The program itself works well for what I need it for. It saves me time and helps to keep everything in one place.
Nachteile: Very hard to deal with support. The problem gets resolved for a few days and then the same problem happens again. The Support is suppose to fix the problem and it is suppose to stay fixed. I'm very upset I paid so much money for a program that only works if the fix it on a weekly basis.
Bewertet am 10.1.2018
Very difficult and program, complicate, with no reason. Ridiculous support. Non useful at all.
Don'#39;t by this program. There are many others cheaper and more convenient.
I payed so much and now I must used. It was my stupid decision to buy it.
Many cepfalometric measurements, of course not serve at all.
Nachteile: Program is expensive, customers (I am) are racketed by support. Not adequate guide documentation. Nothing is simple.