Rippling Erfahrungen

Rippling is a business process integration platform.

Kommentare: In general, I've had a great time using Rippling. Having a central hub for handling everything relating to staff has dramatically streamlined how we do business. Human resources, information technology, and financial processes are now fully integrated, resulting in significant time savings and fewer mistakes. Particularly notable is the speedy onboarding process, which has helped us streamline our hiring practices and get to work faster.

Vorteile:

Across HR, IT, and FP&A, Rippling provides a unified platform for efficient administration. It's a fantastic resource for bringing together disparate areas of an organization's operations, such as payroll, costs, benefits, and IT hardware.

Nachteile:

Considering its numerous benefits, Rippling might be difficult to grasp at first because of its many features and capabilities. It may take some time to become used to all of the options and capabilities, and the learning curve may be rather high. There is room for enhancement in customer service with regards to response times and the clarity of responses given.

Biggest Issue is Pricing

Kommentare: The product works well and has several added value services we like all intergrated. Customer service is decent, mixed feelings on thier new AI chat bot, sometime you just need a human. Once again the bigest issue is pricing. Their list price is now $10 and comparables are $8; $2.00 per can add up fast.

Vorteile:

The tech stack and features are awesome compaired to others.

Nachteile:

Price increases ever year and list price has increase 25% in two years. The only reason we would leave is pricing, which this year came very close.

Rippling: Some Good and Some Bad

Vorteile:

Lots of features. I like how easy it is to clock in and out, adjust time and schedule time off.

Nachteile:

Some features on the interface can be difficult to navigate. We have it integrated with Guideline and setting up the 401k was somewhat confusing. It is hard to figure out what specific things to invest in.

The most scamming HR product ever

Kommentare: Terrible experience. Rippling keeps charging us monthly yet the implementation specialist is missing and dragging us to pay the next month with nothing delivered. The company should only focus on HRIS/payroll. Instead, it expands into IT management, renting warehouses for other companies to store their devices, vendor bill payments. This company is trying to grab all, while none of the things in the plate is completed.For anyone who is not based on U.S., STAY AWAY FROM THIS COMPANY - IT'S A LIE!

Vorteile:

The idea is good. The details and executions are not.They tried to be international - however details are very lack of.

Nachteile:

They are U.S based and just started to roll out payroll in Canada which we are using it. it is a joke:1. The implementation specialist ghosted at us. We had a call, I sent couple of follow up emails and even after one week there was no response. As of today, our implementation specialist still absent in the middle of the implementation process.2. We are using rippling Canada. They said we could pay global contractors in USD. We have a USD account but it's with a Canadian bank given we are a Canadian company. We asked if we could pay our global contractors via our USD account that is under a Canadian Bank (ie. Bmo, CIBC's USD account). They have been flipping the answer back and forth and eventually told me it's no. Rippling only pays global contractors via USD account SOLELY based on U.S., or process global payment via Rippling's payment processor, which incurs tons of FX fee. Therefore, the so called "International Payment to global contractor" is a lie to us.3. They ask me to upload employees/contractors details. However, the "contractors' end date" is missing from the template. Therefore it's not showing in the system after you import it. The implementation specialist asked me to retroactively add it one by one. This is ridiculous and doesn't make sense at all. 4. Worker's comp such as WSB is missing. Therefore as an HR specialist, I will have to manually calculate the gross amount each quarter to report.

Rippling Makes Things Easy

Kommentare: Overall I enjoy the service. We switched from another platform earlier this year and the difference is night and day in terms of accessing the information I need.

Vorteile:

Visually Rippling is ver appealing. It's easy to find what you need. I love the fun emails that hit my inbox when I'm paid as well. Lots of helpful features, good customer support and very user friendly.

Nachteile:

I have some issues understanding how much PTO I have left.

Excellent Platform for HR

Vorteile:

I liked the simplicity and the thoughtfulness that is baked into the platform. Truly in a self-service fashion, once you get the hang of it, it becomes a frequent part of how you manage your company and your team.

Nachteile:

Not much that I can think of, I wish the onboarding laundry list could be removed since I completed all of them.

Rippling saved me a headache

Vorteile:

Rippling is such an easy and effectient employee app. Some of its best features include payroll, time off request, and employment verification, It is an employer/ employee one stop shop. everything I need in one place. The software is beyond user friendly and my employees appreciate being able to have the app on their phones as a way to easily clock in and out and submit request.

Nachteile:

The system went offline a couple of times, but I think that had more to do with our internet service. Above all, the software has been amazing.

Sometimes less is more and more is less.

Vorteile:

I loved the all in one capabilities that Rippling offers for HR, IT, and Finance. Allowing for you to automate so much of the work in those departments, so reducing workload and honestly reducing human error.

Nachteile:

It's often a harder sell to those controlling the "purse strings" if they can't see outside just the dollar amount and not see the time savings cost for their departments.

Great Platform & Tool!!!

Kommentare: My overall experience has been great with this tool! I use it heavily for my business

Vorteile:

I love rippling for my finances in my business

Nachteile:

I actually dont have any thing I do like like about this program

Overall easy to use

Vorteile:

It is easy to use with a simple interface

Nachteile:

It doesnt have as many features as other software

Modernized Flexible Solutions

Vorteile:

The smoothness of not only the implementation, but the usability of the program for both admins and employees.

Nachteile:

As Rippling is still relatively new itself, there are some features or capabilities that are unique to our company - such as having multiple entities, banking needs, etc. - that Rippling doesn't quite offer yet- HOWEVER, our account manager and the support team have been receptive and responsive to our needs and are continuing to work on the things we need as we request them, which is great.

Great Overall Business Product

Kommentare: Rippling has saved me time and money overall. Combining all HR aspects with payroll, apps, and equipment is the best bundle of services you could ask for, especially when you are dealing with multiple roles and departments.

Vorteile:

Rippling is extremely intuitive and easy to use! They make payroll a breeze each wee and walk you through ever step of the way. They integrate easily into QB and other platforms. The PTO tracking system is quite extensive and allows for easy tracking of employees hours and is very easy for employees to use when requesting time off. Pricing is very competitive and has saved our non-profit a lot of funds when compared to what we were using previously.

Nachteile:

The only con with Rippling is that they do not have a customer service phone line to call, all inquiries are done via email.

Rippling is fantastic! Best software product I’ve used in years

Kommentare: Fantastic. Everything from the implementation to our daily use, this has been one of the best product purchases I’ve ever made. Plus, my boss ([SENSITIVE CONTENT HIDDEN]
) absolutely loves Rippling and has even talked about it at our board meeting! Good stuff all around and I have recommended it to at least a dozen colleagues in my local market.

Vorteile:

The automations, integrations, and ease of use are second to none. Important tasks (i.e. onboarding a new employee) used to take me an hour and a half to complete with our prior vendor (due to disconnected workflows, confusing product layout, etc) and it now takes me less than 10 min with Rippling. Transformational.

Nachteile:

The only con i can point to is not being able to just call into a customer support number for important issues (to speak to a live person), but the support email is monitored regularly, so it definitely makes up for any negatives. They also recently instituted a Pod system to support issues and it has been a great experience. It also appears they have recently hired account managers, which tells me they continue to scale the organization and add the appropriate team members for additional support. Good stuff all around.

Brock McKinley's Review for Epipheo

Kommentare: Now we are connecting up a bunch of programs together to make my workflow easier. Ripping is putting my HR, payroll, benefits and onboarding all into one place and makes my job that much better. I don't have to go to one program to send docs to an employee and then another to set up an email for a new employee and then to another to check an employee's benefit elections. Putting together all these things in one easy to navigate and understand platform is going to blow the competition away.

Vorteile:

The easy of use! It just makes sense! Coming from Paycor, which is a convoluted mess, Rippling is a breath of fresh air. Easy to find what you are looking for and get things done. I'm no longer wasting time trying to figure out how to do something.

Nachteile:

Only little things that could be improved. For the most part this in in regard to organizing things. Would be great to be able to change the order of apps in the side panels. Also would like to be able to duplicate templates in order to make slight changes. Also sometimes navigating the Custom Fields grid for employees can be hard to see what you are doing because it only shows the field title and not the section you are in. So maybe lines dividing sections or at least the section titles at the top could help with viewing and navigating.

Too Many Hidden Fees for everything

Kommentare: My experience started out good until we started to receive 4-7 notices a month of late payments & late fillings, we never had this issue prior to switching to Rippling. We had to have a few corrections made to payroll and when I contacted support on this they let me know there would be a flat fee per change. Obviously, we paid that as we needed the corrections done. Then we found that some of the prior payroll that Rippling imported was incorrect so we had to contact the previous software to make the corrections and then upload a new YTD Payroll Detail to Rippling. I did that and ended up having to contact support 8 times for this and nothing had been done from the first contact I made with support. On the 8th time I contacted support they let me know it would be $500 for a reimport and then a flat fee for each return that would need to be amended. Not once in any of the previous contacts with support was a fee mentioned. We were not happy about this and we tried to get that waived due to the horrible support on this we received and we were told they could not waive the fee. All in all I would not recommend Rippling as they are already expensive enough and have way to many hidden fees.

Vorteile:

There are only 2 good things about this software 1 is that it is multi-state and 2 is the ease of use.

Nachteile:

Support is very lacking. It is impossible to talk to a real person. It takes way to long for issues to be resolved. There is an extra fee for everything including payroll corrections it is not cheap you are not told this up front at all until you contact support to have a correction made, then if the correction causes a return to be amended it costs extra money for those to be done. For the price you pay on a monthly basis for Rippling one would think that these things would not cost extra money.

Amazing HRIS software for Global Companies!

Kommentare: I'm a big fan of Rippling! We use this platform for US payroll, US benefit administration, a global HRIS, and in EU we additionally use is to maintain compliance in time tracking. It suits all of our needs and if we ever have a problem, customer success is there to fix it within minutes.

Vorteile:

I can not speak highly enough about Rippling. After working with several other HRIS systems (Namely most recently) and PEOs (ADP and Trinet most recently) I am highly impressed by both the quality of the platform as well as the customer support.

Nachteile:

At times, the software can be a bit complex to use. But customer support is always there to help you. One feature I would love to see is a better HR dashboard, the reporting is wonderful but it would be great to simply log in and look at things like attrition, change over time, etc.

New Client - Implementation was a breeze and we love Rippling!!

Kommentare: Our business is solving time and attendance tracking, payroll navigation and so much more. This system also helps with our accurate tax reporting. Our experience has been fantastic. From our product quote stage, through implementation and rollout to managing the system we have not encountered an issue that could not be quickly resolved. Our team felt no bumps as we transitioned from our previous provider. We like Rippling so much we are exploring all the products available now.

Vorteile:

Ease of use. The fact that we have professionals who can chat when we need is wonderful. No more waiting on hold for customer service to help resolve an issue. We can track aggregate data efficiently and our employees love the communication, and ease of use.

Nachteile:

AS we rolled out our payroll system, we had a few questions on new Colorado tax laws, but they were solved.

Easy-to-use and deploy HRIS that centralizes IT Asset Management and HR functions in to one platform

Vorteile:

Overall the product is easy-to-use and deploy. For a smaller company, being able to deploy an HRIS that also ties in the basic IT and security functions related to off-boarding and onboarding new employees is a huge benefit. We (IT/infosec) wanted an HR-driven provisioning process and still wanted to leverage our SSO platform Okta. Rippling let us do this and it's working very well for us. It's a simple integration and set up and as a small company, that's what we wanted.

Nachteile:

There were significant issues with their inventory management functionality (the warehouse and store) around tracking/status and shipping/order times. Inventory for devices was hit-or-miss as well. It ended up being easier and less of a headache for us to handle it ourselves. Their device management platform lacks some of the features that the larger players like JAMF or InTune have, but the basics work well. Logging for scripting or profile deployments is basic at-best and is tough to use when troubleshooting.

Horrible service and on boarding

Kommentare: Their system is nothing more than the API hub to other third-party service providers. You're paying to connect to your other services through their interface, which costs additional for each service on a per-person level. There are many more affordable solutions with better interface and customer service. To prove how outdated and horrible their system is, they declined my payment (even though I provided my full account info with their rep on the phone that was chewing on the phone, letting me figure everything out instead of trying to help me). I tried to reach my rep, that he disappeared. Due to the inconsistency and the low-level onboarding, I decided to cancel and not proceed with the service. Right after I canceled the service, they went into my account and started to withdraw money without my consent! I doubt that any of these reviews are legitimate. I have found the same reviews on different channels, basically plagiarized.

Vorteile:

I didn't like anything once I signed up.

Nachteile:

-ZERO Customer Service -Horrible Onboarding for someone who advocates themselves as an onboarding service -Constant upsell for every single thing in the system, even after I selected the everything from their highest level package there is still cost for even a simple API for your email or Salesforce and much more! -User Interface is extremely outdated -Functionality is exaggerated.

All around horrible!

Kommentare: If I could do no stars I most certainly would. I do not recommend this product for a company that needs flexibility.

Vorteile:

There is nothing that has worked well for us. Every single thing we try to do requires so many hoops to find out it cannot be done and there is no way around it. It was sold to us as being flexible, it is definitely not. I am so mad I did not move to the company I know works well for all situations.

Nachteile:

Benefits do not flow easily, open enrollment was a nightmare and they had to fix so many things even though it was entered properly in the system. K-1 partners can only have payments applied to them, no tracking of benefits that came out of the payment so no reporting to help with your audit and tax prep. PTO & Sick time cannot be split on one day, which is a pain. HSA is a train wreck, money comes out of our account, but it is often wrong. Basically not one thing works well.

Streamlines Everything!

Vorteile:

I am a Rippling admin for 3 companies that I work as an independent contractor for. Ripplings ease of use is top tier and it makes HRIS/Payroll/Benefits Management so incredibly easy. I've gone through 2 different implementations and each has gone off with little to no roadblocks.

Nachteile:

I used to dislike a few aspects of the employee profile, but changes have been rolled out and those issues have largely been resolved.

Rippling isa fully featured HRIS suite with excellent customer service to manage through issues

Kommentare: We were able to consolidate 4 platforms into 1.

Vorteile:

The implementation process with Rippling is really special. Each of there "apps" has a workflow built in the UI to step through configuration, data transfer, documentation and the other steps. We really liked this. Also, the customer service is as good as people say. A great knowledge base with video walkthroughs, quick chat responses and a dedicated team of human resources.

Nachteile:

There are only two areas that I would say we have been disappointment with. 1. Scheduling is not available in time management yet. We have been told its on the road map, but for now there is not a simple, native way to track attendance against a schedule for hourly employees. 2. Benefits admin in Rippling was designed to use forms that are emailed to carriers for updates rather than the industry standard EDI file transfer. They recently added a partner that does EDI with a number of carriers so this has become less of a problem.

Rippling Review

Kommentare: my overall experience with Rippling was good. The platform provided a comprehensive solution for HR management, combining multiple functionalities into a single, integrated system. The ability to handle employee onboarding, payroll, benefits, and IT provisioning in one place streamlined our HR processes and improved overall efficiency. The intuitive user interface and self-service capabilities empowered employees to manage their information effectively. The automation features reduced manual efforts and enhanced productivity. While there were some complexities in the setup and occasional glitches, the benefits of using Rippling outweighed these minor drawbacks. It served as a valuable tool for our HR department and contributed to a seamless employee experience.

Vorteile:

One of the aspects I liked most about Rippling was its comprehensive and integrated HR platform. The platform offered a wide range of features, including employee onboarding, payroll management, benefits administration, time tracking, and IT provisioning. The seamless integration of these functions into a single platform made it convenient and efficient for HR teams to manage various aspects of employee administration. The intuitive user interface and self-service capabilities empowered employees to access and update their information easily. The automation features, such as automated workflows and notifications, helped streamline HR processes and reduce manual efforts. Overall, Rippling provided a robust and all-in-one solution for HR management.

Nachteile:

One aspect I liked least was the complexity of certain configuration and setup processes. As Rippling offers extensive customization options, setting up and configuring the platform to align with our specific HR policies and workflows required some technical expertise and time investment. Although the platform provided documentation and support, some aspects of customization could be more user-friendly and intuitive. Additionally, occasional glitches or delays in system updates were a minor inconvenience that could affect the overall user experience.

Fantastic onboarding app with user-friendly UI and robust functionality

Kommentare: The software makes it simple for me to seek time off from my supervisor. I can see how many hours my direct reports have worked and how many they intend to work in the near future. It just makes organising things and dealing with onboarding a lot easier and smoother. I've spent a lot less time worrying about whether or not a time-off request was accepted, as well as how many time-off hours I had before and after a request is submitted or authorised.

Vorteile:

Rippling's UI is extremely intuitive, simple to use, and delivers all of the information required for effective people management and operations. Rippling's Time-off feature is by far the most user-friendly. As a consequence, I and the approver and spend less time on administrative activities, which allows me to devote more time to my real job tasks. The dashboard is simple to use and helps you quickly discover the information you want. The nicest part is that I can change the quantities of my payments to different accounts each pay cycle. Signing up for employment benefits, submitting time off requests, controlling your work equipment, and checking your payment information are all simpler processes.

Nachteile:

The Rippling Android App lacks key functionality included in the Rippling browser version. The functions under Insurance & Benefits, in particular, are not available in the Android app. My main concern would be purchasing add-ons to get all of the functionality you require. The onboarding procedure was quite lengthy. I wish Rippling could accept expenditure payments.

Empowers employees to engage in human resources management efficiently.

Kommentare: Overall, Rippling has made organizing employee files, requests, and other important information a breeze. Rippling has also improved transparency and accessibility, which is fantastic for our organization.

Vorteile:

I find Rippling's HR management system to be very employee-friendly. It's great that employees can update their information, upload documents, and get approvals all in one place. Additionally, having access to salary slips and other important documents directly through the system is a huge plus. One of Rippling's standout features is its ability to coordinate vacation requests. Employees can easily fill out the necessary form on their page and send it off for approval. Notifications are sent to the direct manager, who can approve or reject the request and provide reasons on time. The vacation calendars also make it easy for managers to manage requests without disrupting the workflow. Another great feature is the ability for managers to easily fill out and modify employee assessment forms, which keeps the process running smoothly. And Rippling's recruitment procedures are completed promptly, which is fantastic.

Nachteile:

While Rippling is generally very good, there is room for improvement when it comes to customizing forms and deleting documents.