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Über WorkWave Service

WorkWave Service ist eine Cloud-basierte, mobile und einfach zu bedienende End-to-End-Softwarelösung für den Außendienst.

Erfahre mehr über WorkWave Service

Vorteile:

Effective but now too costly to justify the service.

Nachteile:

I don't like how it integrates with Quickbooks, FOR ME.

Bewertungen zu WorkWave Service

Durchschnittliche Bewertung

Benutzerfreundlichkeit
2,9
Kundenservice
2,9
Funktionen
3,0
Preis-Leistungs-Verhältnis
2,7

Weiterempfehlungsquote

4,4/10

WorkWave Service hat eine Gesamtbewertung von 3,1 von 5 Sternen basierend auf 58 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (58)

Christopher
Retail Mgr in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Powerful scheduling and invoicing software.

5,0 vor 5 Jahren

Vorteile:

I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.

Nachteile:

I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!

Antwort von WorkWave

vor 4 Jahren

Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Lisa
Office Manager in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

review of WorkWave

4,0 vor 3 Jahren

Kommentare: Keeps work orders from slipping through the cracks when you are so busy and not enough help.

Vorteile:

I like that it keeps the technicians on task.

Nachteile:

The program could be more user friendly to get it set up.

Antwort von WorkWave

vor 3 Jahren

Hi Lisa - We are so glad you are finding success with our software. Thank you for the review!

Stuart
President in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Software is not keeping up with industry requirements in Lawn Spray businesses.

3,0 vor 2 Monaten Neu

Vorteile:

It is overall a good program for running a lawn spray business. It does most of what you expect for the price you pay.

Nachteile:

It is costly per user. We need changes made to software to help with NY reporting requirements, that should be easy to program, but support seems to not include this feature.

Antwort von WorkWave

letzten Monat

Thank you for sharing your thoughts on WorkWave Service. We have taken note of your comments. We encourage you to contact the support line for any questions/concerns - (800) 762-0301. Thank you, WorkWave.

Debbie
office in USA
Erholungseinrichtungen & -dienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Get it in writing Read All the papers

4,0 vor 7 Monaten

Vorteile:

Liked the program for scheduling and changing of workers in the system

Nachteile:

You can ADD user at Anytime - since they make more money they are happy to help add and charge more BUT when you want to downsize how many users it will cost you. I know I asked about this and was told we can change user amounts anytime. However was not told it will cost. I understand cancelling the contract needs notice but to change how many users can use can be done for a COST to lower BUT not to raise. Seems not fair to the customer Will be changing programs

Antwort von WorkWave

vor 7 Monaten

Hi Debbie - thank you for taking the time to share your experience with WorkWave. Customer feedback is our highest priority and your comments will help us continue to improve. Please call our service line at (800) 762-0301 to speak to our team. - WorkWave

David
General manager in USA
Verifizierter Nutzer auf LinkedIn
Umweltdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use - easy to train.

4,0 vor 5 Jahren

Kommentare: I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007

Vorteile:

It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.

Nachteile:

A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.

Hector
Hector
Owner/Manager in USA
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

In Betracht gezogene Alternativen:

There are way better options than WW

3,0 vor 12 Monaten

Kommentare: It was great when I first started using a FSM, but as our needs grew the value fell. My overall experience from beginning to present is Okay.

Vorteile:

I like the global search function, the dispatch view, and the scheduling workflow.

Nachteile:

There are many. I don't like the functionality of the team assignments in the dispatch view, customers cannot leave tips, it's complicated to adjust invoices, lack of notification of text messages being received, one-way text messaging, limited abilities with customer-facing communications (text and email), their contracts automatically renews if you don't email them a written letter 60 days in advance.

Sam
Owner in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Disappointed in the business practices

1,0 vor 5 Jahren

Kommentare: Need a CRM for our sales team and was recommended this service by a digital document company. The service itself is not a CRM tool, however not being an expert in the field (made this clear with the sales rep) I was told it could work as an easy CRM. This would be our first CRM tool. They have you sign a contract then wait a week to train you on the software (I'm assuming this way there's a minimum of more than 3 days before you actually get to touch the software to see if it actually fits your needs). After one training course and starting another both myself and the trainer agreed this is not the proper software for our needs. No biggie, sometimes you don't know till you touch something. The problem is billing. They're trying to force me to pay the entirety of the year contract for a software both myself and multiple others in workwaves company agreed is a bad fit for our needs. They still haven't refunded prior payments and haven't officially let us out of the contract. It's been nearly two months and still waiting and they're still charging our card. We don't care that the software wasn't a fit (wish the sales rep would have told us this ahead of time, he tried to make it work but the software just isn't what we need). The problem is that although we all know it's a bad fit they're trying to say essentially, "yeah this won't help your business but we're still gonna charge you cuz we can haha, sucks to be you." I've used this exact verbage with them and they say they

Vorteile:

Seems like there could be a decent use for this product in certain companies, just not for ours after getting to learn it a little bit

Nachteile:

Was sold this product as a CRM which it is not. We have zero use for the product and have made that clear. Although their team is in agreement that their software doesn't fit our needs they are still trying to charge us and force our contract, thus the reason for the review ratings

Antwort von WorkWave

vor 5 Jahren

Hi Sam - Thank you for sharing your feedback with us, and we are sorry to hear that our solution did not meet your CRM needs. I understand our team has been working with you on a solution to this, and we look forward to a positive outcome.

Jared
Owner in USA
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Horrible customer service

1,0 vor 3 Jahren

Kommentare: Very disappointed with every customer interaction

Vorteile:

It works if you have a team of people to operate

Nachteile:

It’s horribly expensive and they never talk to you unless to charge you

Antwort von WorkWave

vor 3 Jahren

Hi Jared, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.

Greg
Owner in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Poor customer support in critial issues

3,0 letztes Jahr

Kommentare: Since the triansactions actually processed, the customer's bank account was charged $4,500. It took weeks to be able to credit the customer. We were charged merchant fees for all transactions and after four months sitll have not been reimbursed.

Vorteile:

The software has many features though many are not yet ready for use. The system appears to have been brought to market too soon.

Nachteile:

The softwares features have numerous glitches including:1) Rounding to Quickbooks is inaccurate so the syncing of many transactions fail and must be individually edited within Quickbooks to resolve. Many a day fail so a business of any size has considerable work to perform to properly sync Quickbooks.2) We process merchant payments including ACH through Workwave Team Light. There is presently no way to reconcile amounts that are deposited into my bank with the transaction amounts. Since most ACH deposits are batched I have little idea if it is accrate.3) Customer portal payments often appear to fail from a customer perspective so many customers retry the process resulting in double payments on invoices. From our end both payments are acknowledged but the second payment is identified as a credit. Since the credit is on the same invoice paid the first time the credit hangs in limbo and not able to be applied to a customer balance. Then future invoices ignore the credit resulting in disgruntled customers. We have are not informed when these dupicate transactions occur so only our monthly reconciliation catches them that we then have to tell the customer, often after hearing from them first. I have many communications with the company to reconcile these overpayments. It has been four months since initially occurring without resolve.5) One of the above payments was for $1,500. The customer tried three times to pay. From their perspective they all failed.

Antwort von WorkWave

letztes Jahr

Hello, We appreciate you taking the time to share your thoughts. Customer support is our top priority - please contact customer support to speak to someone about these issues: (800) 762-0301. -WorkWave

Denise
Accounting Manager in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Alone

3,0 vor 2 Jahren

Kommentare: Terrible. Cannot wait to find a new service. They may have recently moved to new management, but these issues are deep and after 6+ months with the system and virtually no support there is little faith that the company can correct course. The system looked promising, but when adapting to our particular business model and without their guidance (we are not a tech company) it is a business time sunk. Time is money and this system costs.

Vorteile:

Linking to accounting software relatively smoothly. Management of jobs and schedules works as expected.

Nachteile:

NO customer support. All of our office team has struggled to get help or answers from anyone at WorkWave. They are no where to be found and when they pop up in email (because phone calls are not happening) they make you reiterate the issue each time. We currently have a situation that there have been over 20 emails and no resolution. We have repeatedly requested phone contact. They have taken money from us in error for a dispute 2 times (yes, one dispute = 1 deduction). Explanations and photo proof have been sent 20 times and they still have not fixed the situation and are still questioning, even after I got the trace id and system id information from our bank. I WOULD NOT RECOMMEND. You can mess things up, but don't mess with peoples money and correct things when they go wrong.

Antwort von WorkWave

vor 2 Jahren

Hi Denise- thank you for this information and feedback. Your comments have been passed along to your team and you should be contacted shortly. Thank you.

Spencer
President in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Read the Reviews before you sign a contract.

1,0 vor 4 Jahren

Kommentare: We are so bogged down with this system. The word that our staff uses for the WWS system is it just feels clunky. Rather than making our life easy and more efficient we are feeling bogged down and spending more time. We expected a learning curve up front, but wow! All we have done is spend time and money on a software that is not fully developed. Shame on WWS for taking the investment of our time and money for their gain. This company should not be able to operate like this!

Vorteile:

We used Service CEO for 9 years. We decided to make the switch to Work wave service when we were told CEO was being sunset product and not supported. We were told the transition would be smooth.

Nachteile:

All of the migrated data that came over from CEO we have had to delete and re-enter. WWS and CEO are not compatible software systems. The software is only 2 years old and WWS staff often reminded us of that stating "WWS is still young and working through development." There is no front end sales system built out. The claim they are 6-8 months out before the front end is built out. Why did someone not interview us in the beginning asking what our needs are and tailor our training to our business? Why have we got to this point just to find out the system is not built to manage estimates? The part that is most upsetting is after wasting hours of our staff's time and money on the software they will not let me out of our contract, and we are still getting charged for a product we are not using.

Antwort von WorkWave

vor 4 Jahren

Hi Spencer, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.

Gregory
Pest Control Manager in USA
Chemikalien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

DO NOT USE THIS PROGRAM

1,0 vor 4 Jahren

Kommentare: They used to charge for every call to tech support but after complaints that was changed. Now tech support says just do this to fix it and then days later you get an invoice from someone else saying, oh by the way that’ll cost you money. They are terribly trained and the only customers that matter to them are the big guys. If you are medium or small you are chop liver.

Vorteile:

It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.

Nachteile:

Everything is hidden in places you wouldn’t expect it. Learning it takes forever. They don’t adjust to modern life. Inputting customers you don’t even have enough space to put in long names or husbands and wives. You can’t search your customers intuitively or at all. The search functions bring up random answers that are counterintuitive. You can’t update the tables yourself. There are important, regulatory tables that you have to pay them $200 to update or be out of compliance with the county or state government. They are a racket. Simple functions that should just be buttons are hidden away so they can nickel and dime you to death. They seek you on how much easier it’ll be with their program, and once they have you then you discover it is only easier if you pay for 5 different upgrades. These upgrades each have something you need or want but they are bloated with things you don’t need so they can charge you more. Other issues are things like we have a scheduling lock feature that doesn’t always work but that isn’t importer enough to fix. Pathetic program.

Antwort von WorkWave

vor 4 Jahren

Hi Gregory - We understand you have resolved this issue with our team. We are glad we were able to come to a mutually agreed upon resolution!

Elyse
Controller in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

User Friendly Scheduling Database

5,0 vor 5 Jahren

Kommentare: The fact that the web based program integrates with my tech mobile app is amazing. We can close completed work orders for our revenue report in house and bill accordingly.

Vorteile:

The ease of set up, Work Wave setup team migrated our database for us. They set up multiple sessions for training and was so helpful and professional in teaching us the working of this program. They even set up additional sessions of basic training when we lost the employee that was first trained on the system. H2O Systems is very grateful for the communication and recovery of lost knowledge due to an employee termination and new users inexperience with the program. We are looking forward to using the program to its fullest capabilities because going forward with new employees we have not implemented all of the software's capabilities. The great thing about Work Wave is that it can be used in any level a company can handle. Even with the limited capabilities we have now with our new employees, we have not missed any scheduling or invoicing. Thanks to Work Wave customer support our scheduling is still true to form.

Nachteile:

The fact that we have 6500 customers and wanted to just integrate for this program 850 customers for one of our divisions. We have multiple divisions and multiple employees that have single division responsibilities. When we first came aboard, Work Wave migrated our total Quickbooks list. This created a nightmare for my single division employees. We had to manually enter the specific customers for that single division. It was easier this way than having the task of picking out of the giant list. After we completed this task the program was so much easier to navigate.

Antwort von WorkWave

vor 4 Jahren

Hi Elyse - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Extremely Poor Business Practices

2,0 vor 5 Jahren

Kommentare: I will never do business with Work Wave again. Although I believe that they are attempting to fill a niche in the marketplace in pricing and product, unless they address the fact that nothing is more important than customer service and sometimes that means realizing that your customers may be facing tremendous difficulties beyond their control and it is no longer about collecting your monthly fees from that customer but doing the right, kind and decent thing. We in the service business who have the opportunity to look at their customer's in the eyes each appointment and can often see hurt, pain and sorrow & have the opportunity to be caring to them. In comparison to companies whose employees sit in an air-conditioned building, have meetings around tables talking about sales goals and marketing hype. But if it was not for WW's real customers out in trucks each day, trying to make a living against the odds in the snow and heat, WW would not be in business. So when one of us is hurting, WW should care.

Vorteile:

I wanted to give the "newer" guy on the block my business and I liked many of the features promised by our salesperson.

Nachteile:

Virtually at the moment, we signed up for an annual contract with Workwave, monthly contracts are the industry norm, my business partner had a near death experience due to a hospital error. WorkWave was one of many service providers I contacted and requested a revision or cancellation of our accounts. Note: We to date have not been through the WW training, therefore the only investment they have in our account is their tech support attempted to help me load my QB .csv customer file into WW. WW never offer any kind words of support or concern to me or my business partner during my interactions. Our answering service, MoneyPenny, gave us one year of FREE service. WOW! WW offered to delay three months of billing and extend the contract by three months. When my business partner was not recovering, as rapidly as the doctors had hoped, I again contacted WW and requested another extension of our contract and billing. We had zero funds coming into our company and mounting medical bills. The WW reps in two departments again offered neither options to me and nor kindness to me. When I read the new CEO's wonderful letter requesting ideas, I wrote to him requesting his review of this policy and offered the suggestion of one company with whom I do business. They reduced our monthly bill to $15.00/month to keep our account active. To the CEO's credit, he did respond to my letter and very nicely told me there would be no adjustment to their policy.

Antwort von WorkWave

vor 5 Jahren

Thank you for your review, and we are very sorry to hear about your experience. We really appreciate your valuable feedback as it is very helpful for us as we continually look to grow and improve our company and practices. We will be reviewing this feedback with our larger team.

Tim
Owner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Don't sign monthly contracts as you will pay for every month even with no service what so ever

2,0 vor 2 Jahren

Kommentare: Waste of money and time -- Once again I knew initially that signing a 15 month contract could go sideways with a large corporation. I really regret paying them $2250 plus tax for a service I did not use or couldn't get any support for at all. Total waste of money, time and effort and a total lack of respect to a paying customer.

Vorteile:

What it should have been able to do as far as managing our small service business

Nachteile:

the time zones are not catered to at all. There is a three hour time difference so if you didn't comply to there service times you just don't get service. We feel that they didn't keep up to what we were sold by the sales person. Also after I worked with their salesperson and then signed their long legal form the employee that sold me the program quit his employment and the company gave us another sales rep. The way we do our bids is much different than what their program has available and I addressed that with the sales person which told me there is a work around. -- The work around - is me buying more software in order for our method of providing proposals to work with their software system. We lost a lot of time trying to make this software work --- Bottom line is they are a huge company with lots of employees that could care less as I have my work request and emails docs available to show the lack of response they have following through. Plus because of the current climate where there is no one to hire to expand or grow a small service business we have made the decision to just move on from this taxing experience and asked them if we could not pay the additional months on the contract we signed seeing's how we never used it. They would not release us from their monthly contract which we never used at all. This is the type of company they are. Be mindful of signing into any kind of monthly contract.

Antwort von WorkWave

vor 2 Jahren

Hi Tim, Our customers' experiences are a top priority for us, so thank you for sharing your feedback with us as it helps us to continuously improve. Your feedback has been passed along to our team. Thank you.

Linda
Owner/Member in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

AVOID THEM! THEY MISREPRESENTED THE PROGRAM FEATURES

1,0 vor 4 Jahren

Kommentare: HORRIBLE. See above.

Vorteile:

They bought out my previous software (Service CEO), so I thought they would understand my history and needs. Unfortunately, they seem completely unfamiliar with ServiceCEO's features (asked for screenshots of how the program worked)

Nachteile:

They (IT department and sales) gave me completely inaccurate information about the program features. I made it VERY clear before starting with them that they had the capability to calculate payroll as did my previous program. IT assured me that it did. I this confirmed with sales, and they assured me that it did. So I signed the yearly contract even though this is the ONLY scheduling software program (that I can find) that charges a yearly contract rather than month by month. During onboarding, I was learning how to figure payroll, and they apparently found out at the same time I did that the program does NOT figure payroll! It can't pay commission, it can't pay tips, it can't pay training pay, it can't pay vacation pay, it can't pay bonuses! How do you market a software program for service business that doesn't at the minimum even have the capability to pay tips!? The WORST part (after wasting $$s and 100s of hours on onboarding) is that they indicated they would let me out of my contract, BUT THEY KEEP CHARGING ME! They deleted my files but KEEP CHARGING ME! I am currently in a dispute with them and my credit card company.

Antwort von WorkWave

vor 4 Jahren

Hi Linda, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.

Steve
President in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent Sytem

5,0 vor 5 Jahren

Kommentare: WorkWave is an excellent product with awesome support. We are a well known cleaning company in the Phoenix area. The transition and migration from our old platform to WorkWave took some work but in the end we are very pleased to be using WorkWave and being part of the WorkWave family of customers.

Vorteile:

We were one of the early adopters of WorkWave once we learned that there were no more updates to ServiceCEO. WorkWave is an excellent software platform to run our business. The product is an online solution that has proven to be very stable. One major benefit of WorkWave is that we can access the system from anywhere. Being an online solution to us means no more entire vacations ruined because our software has crashed locally. Another benefit of WorkWave is that it is very intuitive and easy to use. There is ample support documentation. Also, the WorkWave support staff has always been very knowledgeable and quick to resolve problems and answer questions.

Nachteile:

In the past there has been some confusion regarding new enhanced platforms (Professional and Enterprise). We upgraded to the Professional platform to get additional reporting and communications capabilities. The additional features of the Professional version for us do not increase or automate some of our communications functions as we had hoped.

Antwort von WorkWave

vor 5 Jahren

Hi Steve - Thank you for the review! We are so happy you are having a positive experience with our company and are finding success with our solutions.

Dave
Consultant in Kanada
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

15 years of experience.

3,0 vor 4 Jahren

Kommentare: Frustrating.

Vorteile:

I did the research, and then my wife's cleaning company bought Service CEO in 2005. CEO has since been bought by Workwave. The idea was to streamline scheduling and client contact for her cleaning business. Did a reasonable job at first but soon fell behind on the requirements.

Nachteile:

Very difficult to get necessary tweaks done to the software, but overall reasonable service. Then CEO was bought by Workwave, and they are arrogant and uncooperative. Most recently, my wife was diagnosed with pancreatic cancer and very suddenly had to shut down her business as of September 10th. She's paid her monthly fee for September, but they're insisting that she pay a buyout to cancel her contract. They're a bit like dealing with a bureaucrat laiden government department.

Antwort von WorkWave

vor 4 Jahren

Hi Dave, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations.

Wayne
President in USA
Chemikalien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Too many issues to address

3,0 letztes Jahr

Kommentare: Not very good the last couple years. we have had them since 2004 when it was Real green

Vorteile:

Customer information is in depth and lots of data to pull from, if you know where to look for it

Nachteile:

payment processing. You can not see who paid on the day they pay. you have to wait until the next day and it doesn't show up on their account for a week? That is sub standard and a big glitch in your system just to name one.

Antwort von WorkWave

letztes Jahr

Hello, Thank you for taking the time to share your thoughts on our product. Customer satisfaction is very important to us and we have passed along your comments to the WorkWave Service team. Please continue to contact customer support at (800) 762-0301 for any and all concerns. Thank you, WorkWave

Kim
Business Owner in USA
Einzel- & Familiendienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Not for small businesses

1,0 vor 2 Jahren

Kommentare: I would give zero stars if I could. This company cares nothing about the customer and only their bottom line. They misrepresent what they offer. They go over the contract but fail to explain that your monthly cost is per person and that you are bound for a year. This is not a company for small businesses. The program is very complexed and you have to get a demo or else you will want to pull your hair out trying to figure out how to set it up. Your rep is responsive and available until you sign that contract and then good luck trying to get ahold of him. They say whatever sounds good to get you to sign, they over promise and under deliver. I have never even used their program because it is convoluted and complex and despite never even using the platform they will not cancel or refund any money. They have now charged two months at $410 a month. When I was explained my contract I was told it would be $53 a month, not per person per month. I have issued stop payments and I am disputing the charges with my bank. And all WorkWave has to say about it is tough luck you signed and if you want out you will have to buy out the contract at $4,100. This company is a rip off, I have never done business with a company where I didn’t even utilize their services and they wouldn’t cancel or issue a refund. This company is a joke and very unethical

Vorteile:

I was excited to use it because I thought it would help us to manage our cleaners routes and help with day to day but that never was the case.

Nachteile:

program is too complex, customer service is no help

Wesley
Owner in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Unethical billing practices

2,0 vor 2 Jahren

Kommentare: Deceptive and unethical billing practices. They over billed me by thousands and nobody cared, even after acknowledging the mistake. I had to call the bank and put a stop payment and flag them for fraud to prevent future billings on my credit card. For a business that outsources customer service this is very ironic.

Vorteile:

They have a lot of phone operators on staff to answer calls and you'll never miss a lead.

Nachteile:

I had to contact their billing department 17 times before I was issued a refund of several thousand dollars. Do not give this company your credit card under any circumstances. Nobody who works there takes responsibility. This is the Comcast of field service software.

Antwort von WorkWave

vor 2 Jahren

Hi Wesley - Thank you for your feedback and we are sorry you are experiencing difficulties. We have passed along your feedback internally and your account is being looked into. Thank you, WorkWave.

John
Manager in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Do not use this program!

1,0 vor 4 Jahren

Kommentare: We used this software with over 1 year and it caused more work than it saved us time. The company reduced the number of users that were allowed, raised our prices, and asked us to sign another 12 month contract. Once we made the decision that we were going to switch to another service that is extremely easy to use and saves us a ton of time, Workwave hit us with a hefty cancellation fee even though this was not in our contract. Horrible software, good tech support for all the problems you will encounter, and horrible leadership instructing their sales team to slam customers into contracts.

Vorteile:

There is nothing that I liked about this software. Difficult to use. Caused more work for us.

Nachteile:

Not compatible with a phone or tablet so we can not use the app in the field. Scheduling and billing is a lengthy process with lots of questions and mandatory fields to fill out that are not necessary.

Antwort von WorkWave

vor 4 Jahren

Hi John - We sincerely appreciate your feedback as we look to continually grow and improve our products and processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution did not satisfy your expectations. We will be reviewing your comments with our team.

Jonelle
Office Manager in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Totally Unreliable: Used it for half day and their system crashed for over 2.5 hrs

1,0 vor 3 Jahren

Kommentare: Horrible. Got sign in credentials Fri afternoon and was told if you have used another dispatch program you should be able to figure it out easily. Not True. During the set up process, had to install different internet browser to be able to get into the set up. Then it asks for your Latitude and Longitude??? Who knows that? Had to contact the Sales Rep for help. Literally took all weekend just to get set up and add a few calls for Monday. Monday we made it about 2 hrs into the day when their system became unavailable for over 2.5 hrs. Called and emailed and couldnt get any help. Finally got a hold of Sales Dept, seems like the only dept that answers the phone, and told them how unhappy I was and they said you need to complete the training first. Told them obviously this was not going to work as I couldnt get access to our schedule or where my Plumbers were. Told Them I wanted to cancel immediately. They said you have to pay us for 2 month plus 195 for training and too bad so sad you arent happy. They continue to charge my credit card , unauthorized. Had to dispute charges and cancel my card.

Vorteile:

Cant think of anything positive to say about them, their software or my experience.

Nachteile:

Very Hard to set up, very hard to use. They sign you up for system but cant schedule the training you need to be able to use it for 2 wks.

Antwort von WorkWave

vor 3 Jahren

Hi Jonelle, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.

Melinda
Office/Accounting Manager in USA
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Magic Shred, Inc. Denton Texas

5,0 vor 5 Jahren

Kommentare: Overall a 10. Few glitches but have been solved. As stated earlier, I am currently in a work order that they are trying to fix on appointments already scheduled disappearing.

Vorteile:

I like the fact that it schedules & optimizes my routes. Sometimes I go into the board and reschedule a few of the stops but nothing major. Currently I am on a work order with problems of appointments unscheduling.

Nachteile:

It would be awesome if we could do all in one software. You do offer invoicing and accounting but in order to get payments from our clients, we have to go to a 3rd party billing and my owner is not willing to put that out there. We export to QuickBooks and then invoice which allows for a link that can press and enter their billing information right then.

Antwort von WorkWave

vor 5 Jahren

Hi Melinda - Thank you for the positive review! We are happy you are experiencing success with our solutions, and thank you for the feedback.

JOE
owner in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Has a lot of good features but.......

3,0 vor 3 Jahren

Kommentare: I currently wish I would have tried something else as it is obvious this product was not fully designed when we signed up. The good tech service and the fear of trying to integrate another system will keep us with WorkWave.

Vorteile:

Most of the technical staff is great! We feel like they are listening to the problems we are having and finding solutions. It's good to have real people to work through issues. The first video training offered today is a great idea. I believe this will be a major help.

Nachteile:

With all the problems we have had I feel like you should be paying me some months to help you work out the glitches. It has taken 2 years to get things ironed out and we still have daily struggles

Antwort von WorkWave

vor 3 Jahren

Hi Joe, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities. We will be reviewing this issue with our team. However, we are so happy that you are finding success with WorkWave Service. We look forward to continuing our relationship with Water of Life.