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ATLAS.ti Erfahrungen

4,8 (123) Eine Bewertung schreiben Deutschland Lokales Produkt

Über ATLAS.ti

Qualitative Analysetools, die einfach jedem helfen, Daten zu analysieren und wertvolle Erkenntnisse zu gewinnen – unabhängig davon, in welchem Bereich Sie tätig sind.

Erfahre mehr über ATLAS.ti

Vorteile:

I like the unique data visualization options and integration with reference management tools.

Nachteile:

To be honest, I have difficulty saying something that I dislike.

Bewertungen zu ATLAS.ti

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,7
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9,2/10

ATLAS.ti hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 123 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (123)

Tim
Student in Deutschland
Marketing & Werbung, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Eine große Hilfe für die Auswertung von Transkripten bei Abschlussarbeiten

5,0 vor 6 Monaten

Vorteile:

Durch die Code-Funktion konnte ich Transkripte übersichtlich auswerten und miteinander vergleichen. Das hat mir sehr viel Zeit gespart und ich hatte eine transparente Übersicht über das Gesagte. Im Vergleich zu Excel eine riesen Zeitersparnis!

Nachteile:

Habe ich in der Zeit meiner Nutzung keine gefunden!

Antwort von Scientific Software Development

vor 6 Monaten

Hallo Tim, vielen Dank für Ihr Feedback! Es freut uns zu hören, dass ATLAS.ti es Ihnen leicht gemacht hat, Ihre Transkripte zu analysieren und sie miteinander zu vergleichen. In der Tat können Sie mit ATLAS.ti jede Art von Daten direkt kodieren, d.h. Sie können sowohl mit Video, Audio, Bildern als auch mit Text arbeiten. Auf diese Weise können Sie Ihre Originalaufnahmen analysieren und sogar Ihre Transkripte synchronisieren, so dass Sie nahtlos sowohl mit Ihrem Transkript als auch mit den zugehörigen Segmenten der Originalaufnahme arbeiten können. Falls Sie es noch nicht wussten: ATLAS.ti bietet auch eine Reihe von KI-gestützten Funktionen, die Ihnen die Analyse erleichtern, wie z.B. die deskriptive Kodierung Ihrer Daten, die Erstellung von Zusammenfassungen und vieles mehr: https://atlasti.com/de/atlas-ti-ai-lab-accelerating-innovation-for-data-analysis Wenn Sie Fragen haben, können Sie auf unseren Support zählen! Wir sind 24 Stunden am Tag, 5 Tage die Woche, per Live-Chat, Telefon und E-Mail für Sie da. Wir wünschen Ihnen viel Erfolg bei Ihrer Recherche!

Eugenija
Eugenija
Researcher in Spanien
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A Breakthrough in Qualitative Data Coding: ATLAS.ti with AI Enhancement!

5,0 vor 7 Monaten

Kommentare: ATLAS.ti is a game-changer in handling large-scale qualitative data. The integration of AI coding tools catapults the experience into the future, making data analysis not only easier but also more exciting. The support center, too, has been exceptional. Any question I had was met with swift and effective assistance through integrated chat. My experience with ATLAS.ti has been nothing short of thrilling!

Vorteile:

ATLAS.ti takes coding and analysis to a new frontier with its AI coding capabilities. The way it automatically processes my data not only fascinates me but also enhances my workflow. The seamless integration of AI with traditional coding techniques allows me to compare and even blend human intuition with machine intelligence. With features like word clouds and opinion mining, it's exhilarating to see AI technology being applied so innovatively in qualitative coding!

Nachteile:

The software already exceeds expectations! Thanks for providing us with these tools and allowing us to focus solely on what really matters - reflexivity!

Antwort von Scientific Software Development

vor 5 Monaten

Dear Eugenija, thank you so much for your feedback! We are delighted to hear that ATLAS.ti's AI-driven tools have enhanced your workflow and allowed you to focus on engaging in reflexive thinking. Our mission is to make qualitative researcher for everyone, everywhere, and that is why our developers are continuously working to bringing the latest that AI has to offer to everyone's fingertips -- including AI Summaries, AI Coding, and automatically coding for sentiments, concepts, opinions, entities, and more. We also appreciate your positive feedback about our swift and effective user support. Indeed, we have a dedicated team who is available 24 hours a day, 5 days a week, via live chat, telephone, and email, to help anyone with using ATLAS.ti and completing their qualitative research. We also really value meeting all qualitative researchers' needs, which is why ATLAS.ti Windows and Mac have been 100% compatible for back-and-forth transfers for years now. ATLAS.ti Web projects can also be moved back-and-forth between ATLAS.ti Desktop (Windows+Mac). Since all our licenses include full access to all the ATLAS.ti platforms, it's important researchers can always work on their projects wherever they prefer. If you ever have any questions or comments, we are here for you. We wish you all the best in your research!

Amy
Test Development Manager in USA
Forschung, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Customer Support and easy to use product, but clunky for teams

5,0 vor 8 Monaten

Kommentare: There is a learning curve to working with teams, but overall, this product is much better than some of the piecemeal products and strategies I've used for qualitative data analysis I've used in the past. I would've loved using this when I was working on my dissertation for example. I look forward to trying this tool for writing journal articles and book chapters in the future - a functionality I haven't utilized just yet but seems promising.

Vorteile:

I love how easy it is to get going. Import files, put in groups, use the coding features to get tagging. I had usable codes to analyze quickly.

Nachteile:

Working with a team has been so difficult. The user manual is not as clear as I'd like on how to share the work with a team of users. The customer support helped me figure it out, which was great! They were online and quickly and knowledgeably helped me. BUT, the functionality for teams is CLUNKY! Not easy to work together at all in my opinion.

Antwort von Scientific Software Development

vor 8 Monaten

Hello Amy, thank you so much for your feedback! We're delighted to hear that it was easy for you to get going with ATLAS.ti. Indeed, in our 2022 user survey, 97% of users valued how easy it is to use ATLAS.ti. We always strive to make qualitative research easier for everyone, everywhere, which is why our developers are continuously working to offer all the powerful features qualitative researchers need, with an intuitive design that anyone can use. ATLAS.ti Desktop is equipped with a range of features to facilitate teamwork, from sharing projects via an integrated online cloud storage to calculating different measures of intercoder agreement, all within the software. With ATLAS.ti Web, on the other hand, you and your team can work together in real time! Everyone's changes are automatically saved and updated, making teamwork easier than ever with ATLAS.ti Web. In case it helps, we also provide various free learning resources such as manuals, video tutorials, webinars, and sample projects on our website. I would especially recommend our free webinar on teamwork to learn directly from one of our senior instructors, you can register here: https://atlasti.com/trainings/teamwork-with-atlas-ti We're also glad that you had a great experience with our support team! For any questions or comments you may ever have, you can always count on us. Reach out via live chat, telephone, or email, 24 hours a day, 5 days a week. We wish you all the best in your research endeavours!

Tamiris
Research Associate in UK
Hochschulbildung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A straightforward workbench

5,0 vor 4 Wochen Neu

Kommentare: My overall experience with Atlas.ti is quite positive, including the support staff's quick responses and availability. I recommend it to colleagues and students and look forward to using it with enhanced AI features in the future.

Vorteile:

Atlas.ti does exactly as the title says - it is a very straightforward workbench, providing a handful of tools to enhance qualitative analysis, enabling a systematic and methodologically robust way to work.

Nachteile:

Data visualisation should also be exportable (which still needs to be 100% available, at least in the MacOS version). Although I appreciate the AI features are still in the beta phase, the limits of their functionalities should be more explicit so that the users would have realistic expectations and optimise their time and use of the tools.

Antwort von Scientific Software Development

vor 3 Wochen

Dear Tamiris, thank you for sharing your feedback! We're happy to hear that ATLAS.ti has proved to be a straightforward and comprehensive workbench. We also appreciate your feedback about exporting visual displays in ATLAS.ti Mac and providing more information about the AI tools. In ATLAS.ti Mac it is already possible to export tables, Sankey diagrams, networks, clouds, and more (https://doc.atlasti.com/ManualMac/Reports/ReportTypes.html). If you ever have a question about how to export something, please count on our support. We are here for you, at no additional cost, via live chat, telephone, and email, 24 hours a day, 5 days a week. We are also happy to provide any information about our AI tools (https://atlasti.com/atlas-ti-ai-lab-accelerating-innovation-for-data-analysis). The outputs from the AI tools always depend on the inputted data, so there will be natural variations. Please don't hesitate to contact us and we'll be happy to guide you. We're here to help you succeed!

Farnaz
Software Programmer in Frankreich
Automotive, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Horrible experience

3,0 letztes Jahr

Kommentare: Have you ever had the horrible experience of buying a product that doesn't work and customer service just says sorry, there's nothing I can do for you? If you want to experience it, just buy a product from Atlas.ti. They work with the Cleverbridge organization. I bought the wrong product but immediately called them and canceled the subscription. After that I bought the right product but they did not activate it. It was surprising that the old purchase was still active and the second one was inactive. I contacted Atlas.ti for help. They told me that Cleverbridge should do that. I contacted Cleverbridge to solve the issue, they told me that Atlas.ti should do this because they make and sell their own products. So, they are responsible and Cleverbridge customer service told me that they are only responsible for the payment and nothing else. After calling them twice, he told me sorry I can't help you then hung up the phone....so rude customer service I have never seen in my life! Atlas.ti customer service told me sorry, we can't do anything for you. So, I thought I did pay for nothing and I have a subscription of almost 10 euros per month too! I felt like they passed the ball between them and no one wanted to take responsibility for the problem. Fortunately, after refreshing the website (after 100 times!) it works! However, I still do not recommend this software because if you have a problem you can hardly count on customer service! I feel very sorry for their managers!

Vorteile:

This is a useful software for analyzing your data.

Nachteile:

Sometimes it crashes and loses data! After reporting, the problem has not been fixed...

Antwort von Scientific Software Development

letztes Jahr

Hello Farnaz, thank you for sharing your feedback. After getting a license, it just needs to be activated in your ATLAS.ti account page and then you can use it. I can see you contacted us through our live chat support on Friday, October 21st, because you purchased an ATLAS.ti Web-only license but you were trying to activate it in ATLAS.ti Desktop. You then received a refund for your Web-only license, and you purchased a Desktop+Web license on this same day, October 21st, and our student licenses team confirmed your student license was delivered to you on the same day, Friday October 21st. On Monday, October 24th, you wrote us saying you needed help activating your license, and our team wrote back to you 90 minutes later confirming you had successfully activated your ATLAS.ti Desktop+Web license. You wrote us back 45 minutes later saying you were having a problem activating your license, our team checked the license system, manually activated your license for you, then wrote you confirming everything was working correctly less than 5 hours after your last message. The problem occurred because you were still trying to activate your first ATLAS.ti Web-only license which you subsequently cancelled, but if you had tried activating your new ATLAS.ti Desktop+Web license, then it would have been activated immediately. Moreover, if you had emptied your cache, you would have seen all changes right away, as you mentioned you had to refresh the page many times, but this is simply a characteristic of specific web browswer clients and is not related to our Web version software. Moreover, the software has been running fine and we have not received any crash reports. As you can see, your statements are not true, and we did not create any problem. It was you who first bought the wrong software then entered it in the wrong place and then wrote harsh accusations about us although we were very well performing and did everything to correct your mistakes. Your rating is therefore unfair. I hope you have found ATLAS.ti helpful for your analysis since then, and we do appreciate your feedback because we place great importance on supporting all of our users around the world. That is why we offer live chat, telephone, and email support 24 hours a day, 5 days a week. In the past year, we have received 91% positive ratings for our user support. If you ever have any other questions or comments, please count on our support, and you can always contact us at general@support.atlasti.com so that we can promptly assist you.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy

5,0 vor 4 Monaten

Vorteile:

The ease of use (with no training), the smoothness of the interface and the extremely responsive and knowledgeable support team (responded within seconds at 8pm).

Nachteile:

Finding highly specific functions was a little fiddly, (I had two transcripts connected to a single audio track and was unable to delete one until I had disconnected them - a highly specific senario which was easily solved with the very responsive technical support team!)

Antwort von Scientific Software Development

vor 3 Monaten

Thank you very much for your feedback! We are delighted to hear that you've found ATLAS.ti to be easy to use and that our 24-hour support team was able to quickly help you. Our mission is to make qualitative research easier for everyone, everywhere, and we highly value being there to help all our users with any questions that may come up during the course of their research projects. We also appreciate your feedback about the intuitiveness of ATLAS.ti's interface, especially in comparison with other qualitative data analysis software. In our 2022 user survey, we found that 97% of our users value how easy it is to use ATLAS.ti. We also have a dedicated AI Lab that is always working to bring the latest developments in AI to your fingertips, such as Conversational AI, AI Coding, AI Summaries, AI code suggestions, and more. If you ever have any questions, count on our support 24 hours a day, 5 days a week, via live chat, email, and telephone. We wish you all the best in your research!

Arundhati
Research Lead in UK
Think-Tanks, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Easy to use, beautiful software

5,0 vor 5 Monaten

Vorteile:

As a qualitative researcher, coding is made incredibly easy by Atlas.ti. Sharing projects and working together is also quite straightforward. And comparing codes and doing some qualitative cross-tabs is so intuitive.

Nachteile:

The web version doesn't offer an easy to see code tree - which is sorely missed

Antwort von Scientific Software Development

vor 4 Monaten

Dear Arundhati, thank you very much for your feedback! We've very glad to hear that you've found ATLAS.ti to be beautiful and easy to use for your individual and collaborative work. Indeed, in our 2022 user survey, we found that 97% of users valued how easy it is to use ATLAS.ti. We also appreciate your feedback regarding ATLAS.ti Web. As each ATLAS.ti platform was natively designed for optimal functionality within that specific operating system, the online ATLAS.ti Web has some differences in the interface relative to ATLAS.ti Windows and Mac. That is why ATLAS.ti Web offers the coding window that automatically appears whenever any segment of text is selected. You can type to search for existing codes, create new codes, search codes by their groups, and even use codes suggested by ATLAS.ti's integrated AI. If you ever have any specific questions about how to do something in your project, you can always count on our support. We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email: https://atlasti.com/support We wish you all the best in your research!

Andrew
PhD Student in UK
Forschung, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A Convert!

5,0 vor 3 Monaten

Kommentare: Great!
I could not work out one of the functions, contacted their support team via chat and within 10mins we had it resolved it. Very professional and really polite, and wasn't put off by my basic question!

Vorteile:

It is much simpler to use than the other software that I have been using. I have managed to pick up most features very quickly and simply.

Nachteile:

nothing really, just a bit of an adjustment in the way things work to what I have previously used

Antwort von Scientific Software Development

vor 3 Monaten

Dear Andrew, thank you very much for your feedback! We're delighted to hear that ATLAS.ti has been easy and simple for you to use, and we welcome you to the ATLAS.ti community! Indeed, in our 2022 user survey, we found that 97% of our users value how easy it is to use ATLAS.ti. Our developers are continuously working to incorporate powerful features with intuitive design, including the latest developments in AI, such as Conversational AI, AI Coding, AI Summaries, AI code suggestions, and more. In case you ever have any questions about how to do something in ATLAS.ti, please count on our support. We strive to make qualitative research easier for everyone, everywhere, and a big part of that is always being there for our users. You can always contact us via live chat, telephone, and email, 24 hours a day, 5 days a week. A member of our team will always be happy to guide you through any part of using the software. We wish you all the best in your research!

M. Roser
Student in Spanien
Hochschulbildung, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Smooth landing into qualitative analysis

5,0 vor 4 Wochen Neu

Kommentare: I'm new in qualitative data analysis and in the use of data analysis software. I'm not part of a team, but never felt alone. I have in hand not only the information on line (user manual, youtube videos, etc.), but especially the direct and quick personal attention to solve my doubts.

Vorteile:

Documents, dialogues, texts and words in general are a wide world: direct meanings along with subtleties, metaphores, ironies... I higly value how Atlas.ti facilitates to reach conclusion: the easines of coding, grouping, extracting co-occurences and word frequencies, elaborating my own queries, networks, etc.; and the visual sources it offers.

Nachteile:

I can think of a 2 particular details: not yet clear for me (from linguistics) what the coefficient mean in the co-occurrence tables; and still a bit messy for me to build some queries and networks.

Antwort von Scientific Software Development

vor 3 Wochen

Dear M. Roser, thank you very much for your feedback! We're glad to hear that ATLAS.ti and our team have been of great help to you. Our mission is to make qualitative research easier for everyone, everywhere, and a big part of that is always being there for our users. You can always contact us for free via live chat, telephone, and email, 24 hours a day, 5 days a week. The c-coefficient indicates the strength of the relation between two codes. An inherent issue with the c-index and similar measures is that it is distorted by code frequencies that differ too much, so if a cell shows the yellow marker, it should invite you to look into the co-occurrences of this cell despite a low coefficient. In case you ever have any questions about co-occurrences, queries, networks, or anything else, please count on our support. A member of our team will always be happy to guide you through any part of using the software. We are here to help you succeed in your research!

Humberta
Phd candidate in Deutschland
Bildungsmanagement, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Outstanding Customer Service

5,0 vor 4 Wochen Neu

Kommentare: I have the latest version, but I'm struggling to utilize all functions, and there are no beginner-friendly manuals. As this is my first experience with data analysis software, I recommend seeking assistance because learning on my own is proving to be challenging.

Vorteile:

Customer service patience in thoroughly addressing my concerns and their precision in providing solutions were truly commendable.

Nachteile:

It seems counterintuitive to have to pay for training on a tool for which you are already subscribed.

Antwort von Scientific Software Development

vor 3 Wochen

Dear Humberta, thank you very much for your feedback! We're glad to hear that you have found our customer service to be outstanding. Our mission is to make qualitative research easier for everyone, everywhere, and a big part of that is always being there for our users. You can always contact us for free via live chat, telephone, and email, 24 hours a day, 5 days a week. We also offer many free trainings (https://atlasti.com/trainings), sample projects (https://atlasti.com/sample-projects), guides, articles, video tutorials (https://www.youtube.com/user/ATLASti01), and more. You are certainly not obligated to pay for any training, in fact we strive for the opposite. In case you ever have any questions about how to do something in ATLAS.ti, please count on our support. A member of our team will always be happy to guide you through any part of using the software. We wish you all the best in your research!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Architektur & Planung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Review of Atlas.ti

4,0 vor 2 Monaten Neu

Kommentare: Works well for quick data analytics and visualization on small datasets

Vorteile:

Ease and simplicity of use for data analytics

Nachteile:

Does not handle large amounts of data well, was difficult to analyze multiple documents together

Antwort von Scientific Software Development

vor 2 Monaten

Dear user, thank you very much for sharing your feedback! We're happy to hear that ATLAS.ti has been simple and easy for you to use. Indeed, in our 2022 user survey, 97% of users valued how easy it is to use ATLAS.ti. ATLAS.ti allows users to analyze any quantity of data, and it is certainly not restricted to only small datasets. You can analyze any type of data (e.g., text, multimedia, etc.) and in any language. If you were using an automatic analysis tool and experienced some delays, this is due to the processing capacity of the local computer or the server load of OpenAI (if using an AI tool). These are factors beyond our control, but our team is always available to help you and ensure that your analytic journey is as smooth and efficient as possible. If you ever have any questions, please count on our support! We are here for you, 24 hours a day, 5 days a week, via live chat, telephone, and email. We are here to help you succeed in your research!

Maryorie
Maryorie
Docente in Venezuela
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Computer program for qualitative data analysis.

5,0 vor 6 Jahren

Kommentare: As a researcher in the area of social sciences, she considered that the Atlas.ti is a very practical computer program that allows the use of data obtained from particular spaces such as interviews, visits, participations in groups or communities, among others to group them in codes or categories and subcategories of agreement correspond to determine new categories, relationships that in some way qualitatively will respond to investigations. The Atlas.ti is easy to manage, and provides a lot of freedom to name the categories according to the researcher's criteria.

Vorteile:

The Atlas.ti is a computer tool that is used for the analysis of large amounts of textual or qualitative data, which as researchers seek to associate pattern codes or codes - labels that contain fragments of images, drawings, texts, videos, sounds and other types of videos in digital formats, which from the purely statistical or formal point of view is very difficult to analyze. The base from where the data is obtained is from interviews, visits, participations in groups or communities that seek to study, analyze or determine something in particular. The textual documents generated, images, audios, videos are transcribed or compiled into files that through the Atlas.ti are created hermeneutic units (UH), which the program uses to create encodings, whether open, axial and selective, that its Once they can be organized through the code manager. The program allows to name the codes allowing the researcher greater freedom to identify them, in the same way it allows you to create subcategories, and even separate them by colors. The work that as researcher can be done in the Atlas.ti leads to humanize the data collected in a qualitative analysis and interpretation research. All the information gathered in the investigation is integrated with the coding.

Nachteile:

As a researcher in the use of Atlas.ti, I have had problems when assigning documents to the hermeneutic unit, whether they are texts, images, audios, among others, since these files are stored on the hard disk in a particular address and can not be be embedded in the hermeneutic unit, therefore in Atlas.ti only the reference that directs the linked file is placed, a reference that will allow access to the documents, but if the address is changed the program gives problems to find it, and it can be lost the work done. However, despite this, it is very important that when analyzing with this tool, it is very important not to move the files where the data obtained in the research is held.

Antwort von Scientific Software Development

letztes Jahr

Dear Maryorie, thank you very much for your feedback! We are happy to know that you found the software easy to manage for your research. Indeed, our software can accommodate large amounts of qualitative data and allow you to freely create codes that fit your research agenda. As for organizing documents in ATLAS.ti, we realize that it can be a complicated task, so we invite all our users to take advantage of our live chat, telephone, and email support 24 hours a day, 5 days a week to address all your needs with our software. If you ever have any other questions or comments, please contact us at general@support.atlasti.com so that we can promptly assist you.

Kyle
Qualitative Researcher & Social Scientist in USA
Forschung, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Professional Trainer Review

4,0 vor 2 Jahren

Kommentare: I have enjoyed using ATLAS.ti in my own research and training. Regarding my own research, I feel I have gotten many more publications because of the ability to keep my data organized over years. The flexibility of the software allows me to ask different questions of the data and use different combinations of tools so I can develop various outputs and creative ways of reporting data. Regarding training, I have successfully introduced many users to the software-- meaning, at first they were hesitant, but once they realize how to build their knowledge, by starting with simple tasks and experimenting with combinations of those simple tasks to generate more elaborate analyses, they are excited to keep exploring and learning!

Vorteile:

When I introduce users to the software they always appreciate the intuitive language used. There is no special terminology that needs to be learned or additional skillset acquired-- it's just learning where tools are located and how they can work together. Another strong asset of the software is the flexibility-- users can choose how they prefer to interact (i.e., through drop-down, right click, drag and drop). This is simple, but so important because it is daunting to learn a new technology. When users can rely on skills or patterns they already know, the task [of learning something new] is less intimidating.

Nachteile:

The gap between Mac and Windows is significant and creates the most issues for users. When training a hybrid course, switching back and forth is tedious and it's always a little awkward when I have to say, "sorry Mac users, this isn't as easy or isn't available..."

Antwort von Scientific Software Development

letztes Jahr

Hi Kyle, thank you very much for your feedback. We are glad that you have found ATLAS.ti to be easy to use and teach, and that it's helped you with your own publications! We sincerely appreciate your feedback regarding some of the identified inconsistencies between the Windows and Mac versions of the application. We are constantly striving to make the ATLAS.ti applications as optimized as possible, even when considering some of the challenges that present based on the available options of both of those operating systems. We'd love to hear from you regarding which specific tools and features are perhaps causing troubles when teaching regarding the use of our software. Please write to us at: general@support.atlasti.com , and we'll make sure to further examine these potential issues. We wish you all the best in your research!

Anis Najiha
Lecturer in Malaysia
Bildungsmanagement, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great qualitative data analysis tool for novice and professional!

5,0 letztes Jahr

Kommentare: The software has a user-friendly interface and intuitive design, making the process much faster and easier for me. Atlas.ti has been extremely beneficial for my mixed method approach. Its table matrix tool made it simple for me to integrate the results from my qualitative phase, which in turn allowed me to develop my questionnaire items in a clear and organized manner. This ultimately resulted in a more efficient and effective data analysis process.I also appreciate the attractive design of the software, which made my experience more enjoyable. I have recommended it to my students as a solid choice for qualitative data analysis too. The support provided by Atlas.to trainers and consultants is also a good added value.

Vorteile:

What I liked most about Atlas.ti was its user-friendly interface and intuitive design, which made my data analysis process much more efficient and enjoyable. The software's table matrix tool was also one of the features that I really like, as it allowed me to integrate my qualitative findings and develop my questionnaire items in a clear and organized manner.

Nachteile:

One potential drawback of Atlas.ti is its new pricing system, which some users may find expensive. There is no no lifetime license but 3 years lease , although it is to make sure the software is update and continuous support.

Antwort von Scientific Software Development

letztes Jahr

Hi Anis Najiha, thank you very much for your feedback! We're glad to hear you enjoy the user-friendly interface and intuitive design. We always strive to balance ease-of-use with powerful features, including the latest developments in AI and machine learning algorithms. In our 2022 user survey, we found that 97% of our users valued the ease-of-use of ATLAS.ti. ATLAS.ti is the only qualitative data analysis package that includes all tools and features and access to all platforms (Windows, Mac, Web, and mobile tablets) in a single license. Our developers and AI Lab are continuously working to bring the best-in-class technology to make research easier for people everywhere. This includes offering features such as automatic coding tools and real-time collaboration. Moreover, you can share a multi-user license with as many people as you want, on any ATLAS.ti platform; when one user logs out, the license seat instantly becomes free for others to use. Finally, only with ATLAS.ti will you find free support via live chat, telephone, and email, 24 hours a day, 5 days a week. Given the importance of staying abreast of technological advances and meeting researchers' needs everywhere, we launch a new generation every year and several major free updates during each year. License subscriptions make it possible for our team to continue growing the most powerful qualitative data analysis software and offer continuous support, and this ensures everyone always has access to the best possible functionality, security, and support. License subscriptions can easily be managed, paused, and re-initiated from the ATLAS.ti account page. If you ever have any questions or comments, please count on our support at general@support.atlasti.com. We wish you all the best in your work with ATLAS.ti!

Stijn
Researcher in Niederlande
Öl & Energie, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Worst customer support I've ever experienced!

4,0 vor 4 Jahren

Vorteile:

Good functionality, not too hard to use, although more advanced functionality is harder to find out and learn to use. Analysis of data could be more extensive.

Nachteile:

After doing an update of Atlas.ti 8 to the newest version (19 I think it was), I experienced some problems in the document view. About 80% of the quotations that I had made and the codes that were connected to these just disappeared directly after installation of the update. I reported the problem through the Problem Report option within Atlas, I called telephone support, I emailed the technical support team and, upon their request, I send them a Project Bundle to look into. Over the last two weeks, I have been calling 5 or 6 times to telephone support and sent multiple emails. The only response I got from telephone support (very friendly, although not able to help) was that they would pass on my request/complaints, as they couldn't do any more. I got two emails back from the technical support team in the first few days: one asking to report the problem within Atlas (which I already did and then did a second time) and to send a project bundle, the second email made apologies for waiting, confirmed receiving my project bundle and problem report and promised to get back within "a few days". That was 10 days ago. I have been waiting for two weeks now, even as it seems that this is not a very hard problem to solve (the quotations and codes are still there, no data seems to be lost), as it is just a problem in the document view. Moreover, the problem occurred directly after updating to a new version of Atlas, so literally nothing was changed in my own setting. Terrible support!!

Antwort von Scientific Software Development

vor 11 Monaten

Hello Stijn, thank you for sharing your feedback. Indeed as you mentioned, we were always available to receive your telephone calls and provide ongoing updates concerning the progress on your case. This was a very rare error that none of our other users experienced, and I'm really sorry to hear that you ran into this. In the end, our technicians did resolve the issue for you. Currently we have version 23 released which has the latest technological developments incorporated, and we have not had any errors like this since version 9 (several years ago now). We have also further expanded our support team, and we provide user support 24 hours a day, 5 days a week, through live chat, telephone, and email, because we place great importance in always being there for our users, answering any questions and providing any technical assistance as needed. No other qualitative data analysis software provides this level of user support, and we therefore feel your rating of our customer support is unfair. In the past year, we have received 91% positive feedback from over 2,000 ratings of our user support, and we are continuously striving to be there for our users and make research as possible for everyone, everywhere.

Belinda
Graduate Student in Philippinen
Forschung, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Graduate Research Made Easier with Atlas.ti

5,0 vor 5 Monaten

Kommentare: My overall experience with ATLAS.ti has been positive. While I encountered some challenges, I found it really easy to find support and was able to resolve them.

Vorteile:

Team collaboration was crucial for my thesis, which our school's existing qualitative software couldn't provide. That's when I discovered Atlas.ti Web. My fellow graduate student and I found it easy to learn. Considering my limited budget and the one-month timeframe for collaboration, the monthly subscription with student discounts proved to be very beneficial. However, what truly impressed me was the responsiveness of Atlas.ti team. They not only communicated effectively but also quick in suggested improvements—faster than I had anticipated. I felt valued, knowing that my feedback was taken seriously.

Nachteile:

After using Atlas.ti Web, I tried to import an Excel sheet with text in PDF format into Atlas.ti Windows. During my initial attempts with Atlas.ti Windows, selecting or highlighting texts for coding was difficult, especially when the text was contained within cells. The highlighting often extended into neighboring cells due to small text size. I reached out to customer service to address this issue and found a practical workaround.

Antwort von Scientific Software Development

vor 4 Monaten

Dear Belinda, thank you very much for your feedback! We are delighted to hear that ATLAS.ti Web, with its low monthly subscription, provided an ideal solution for you and your fellow graduate students. We strive to make qualitative research easier for everyone, everywhere, which is why we offer this flexible option with a very low price, especially for students. In addition, we strongly value being there for all our users, which is why we have a dedicated team that is always happy to help, 24 hours a day, 5 days a week, via live chat, email, and telephone. We are glad that our team was quick and effective in guiding your through the research process. Indeed, ATLAS.ti can automatically organize and pre-code Excel data via the integrated survey import option so that you can get the most out of your Excel data. If you ever have any other questions or comments, please count on our support, we are here for you! We wish you all the best with your thesis and research projects!

David
David
Professor in Kolumbien
Verifizierter Nutzer auf LinkedIn
Hochschulbildung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The tool every qualitative data analyst needs

5,0 vor 2 Jahren

Kommentare: ATLAS.ti is innovating in the handling of qualitative data. It gives the user total freedom and the possibility of connecting with other software, as it has many export options. In the field of research this is fundamental and ATLAS.ti is achieving it.

Vorteile:

Qualitative research in any area of knowledge needs to use data. In this case, ATLAS.ti is the best ally to analyze textual and visual information, images, maps, among others. The program always helps the researcher to organize and focus on what is important. In addition, the program has an intuitive interface that makes it easy to use.

Nachteile:

The program is always in the process of improvement. ATLAS.ti listens to what users say and implements it quickly in updates. In my experience, the difficulties I have had are easily solved with the help of technical support. The most important thing is that the researcher must know what he/she is doing with the data, because the program is a tool.

Antwort von Scientific Software Development

vor 12 Monaten

Hi David, thank you for providing your feedback! We are delighted to know that ATLAS.ti has been a great tool for your research needs. Our team is always working to improve and innovate in order to provide the best experience for our users. We're also glad to hear that our export options and connectivity with other software are helpful for your research needs. We understand the importance of data in qualitative research, and we're proud to offer a powerful platform for analyzing textual and visual information, as well as images, maps, and other types of data. We're committed to helping researchers stay organized and focused on what matters most in their work. We're also happy to hear that you find our user interface to be intuitive and user-friendly. Our mission is to make qualitative research easier for everyone, everywhere. That's why we really value being there for our users and listening to your feedback. If you ever have any questions or comments, please count on our support, 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

Peying
graduate student in Taiwan
Hochschulbildung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

User friendly and helpful support team

5,0 vor 4 Monaten

Kommentare: If you have lots of text and data to deal with, the software can help you to summarize and find the ideas and meanings from the massive data much more easily.

Vorteile:

Very easy to code, group, and analyze all my interview transcripts and other texts. The function is intuitional so that you can familiarize yourself with the coding and analyzing steps easily. Once you have any problem with the software, the online message and service mail from the support team is really helpful and instant-reply.

Nachteile:

New function-AI summary can do the summary only from the text and data, just to make the massive data short, but if you want to "read behind the data", we have the sensitivity of the issue and that's our job that AI still can not replace.

Antwort von Scientific Software Development

vor 4 Monaten

Hi Peying, thank you very much for your feedback. We're glad to hear that you've found ATLAS.ti to be user friendly and our support team to be quick and helpful. We place great importance in always being there for our users. That is why we offer support 24 hours a day, 5 days a week, via live chat, telephone, and email. Whatever questions you may have, we are here for you! We also appreciate your feedback about our AI Summaries tool. Gaining instant summaries of any text document can help give insights about the contents of your data and potential emergent themes. You're right that only human researchers have unique sensitivity to their data and research question, but we hope our AI-powered tools, such as AI Coding and AI-suggested codes, can be powerful complements to your research. Our developers are continuously working to balance intuitive functionality with powerful features, to make qualitative research easier for everyone, everywhere. We also have a dedicated AI Lab that is always working to bring the latest developments in AI to your fingertips. Please count on our support if you ever have any other questions or comments. We wish you all the best in your research!

Aino
Student in Finnland
Krankenhausversorgung & Gesundheitswesen, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great customer service, great program

4,0 vor 12 Monaten

Kommentare: My favorite part is the very dedicated customer service and tech support. When I had trouble with the University lisence, I was quickly on the phone with an expert who was very helpful and really made an effort helping me through the problem.

Vorteile:

Atlas.ti is an easy program to use for qualitative data analysis. It's quick to learn and makes it easy to process and manage material consisting of a large number of documents. My material consists of 2000+ documents, and Atlas.ti has made it possible to manage it.

Nachteile:

Some of the commands are not very intuitive, so it took a while to find where everyting is. It was still very possible though.

Antwort von Scientific Software Development

vor 12 Monaten

Hi Aino, thank you very much for sharing your feedback! We're glad to hear that you've found ATLAS.ti to be easy to use and that it's helped you manage all your research data. In our 2022 user survey, we found that 97% of our users valued the ease of use. I can also see that you've contacted our user support and technical support teams on different occasions, and we appreciate your feedback regarding the quick and effective support. Our user support team is available 24 hours a day, 5 days a week, via live chat, telephone, and email, to answer any questions you may have and help you make the most of ATLAS.ti for your research. Our mission is to make qualitative research easier for everyone, everywhere, and we will always be here for you. We wish you all the best in your research!

Elahe
Elahe
PhD Student in Kanada
Verifizierter Nutzer auf LinkedIn
Forschung, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

My favourite tool for analysing videos and transcripts

5,0 vor 12 Monaten

Kommentare: ATLAS.ti has been the best for me because of its transcription syncing. I work with many focus group videos and transcriptions, and being able to work with both the text of the transcript and the corresponding clips from the video recording is essential to fully grasping my data. I have been able to generate rich findings with the help of ATLAS.ti.

Vorteile:

Instant synchronisation between videos and transcripts, easy managing of timestamps, being able to move through a video/transcript just by clicking on timestamps, coding of both transcript text and video segments, saving snapshots of video frames and coding them, automatic focus group coding

Nachteile:

There is no automatic transcription so I use a different program to generate my transcripts and then I work with the transcripts and videos in ATLAS.ti

Antwort von Scientific Software Development

vor 12 Monaten

Hi Elahe, thank you very much for your feedback! We are delighted to hear that ATLAS.ti makes it easy for you to analyze videos and transcripts. We know how important it is to work with transcripts, which is why our developers are continuously working to offer the best features possible. We appreciate your suggestion regarding automatic transcription, and we will work to see how we can also implement this. In the meanwhile, you can indeed import automatically generated transcripts, and ATLAS.ti can even automatically code for each speaker in your transcript. In addition, many platforms today offer automatically generated transcripts (such as Zoom and Microsoft Teams), making it easier than ever to instantly have your transcripts ready for analysis, and ATLAS.ti can speed up the process by automatically coding the speakers, synchronizing the transcript with the video/audio, and more. I highly recommend you view our video tutorials and articles about analyzing transcripts with ATLAS.ti, and if you ever have any questions, please count on our support! We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

Consuelo
Associate Professor in Ecuador
Forschung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Atlas.ti for qualitative research

5,0 vor 5 Monaten

Vorteile:

In qualitative analysis, the possibility of organizing information and coding text from interviews and other sources is crucial in determining patterns and categories of analysis. It is extremely helpful when handling text and answers from large quantites of interviews, that can provide much information but alsio include much personal and subjective information

Nachteile:

The function of bringing data together, combining different sets of coding was somewhat confusing and not very friendly user

Antwort von Scientific Software Development

vor 4 Monaten

Dear Consuelo, thank you very much for sharing your feedback. We agree that it is very important to organize information and code diverse sources of data to determine patterns and categories of analysis, and the mission of ATLAS.ti is to make qualitative research easier for everyone, everywhere. ATLAS.ti has been serving researchers for more than 30 years, and today we are the leading qualitative research software in the market. We appreciate your feedback regarding the combination of different sets of coding. If you ever have any specific questions about how to do something in your project, you can always count on our support. We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email. A member of our team will always be happy to guide you through any parts of your research process. In addition, our developers are continuously working to balance powerful features that support any type of qualitative data and analysis with an intuitive interface. In our 2022 user survey, 97% of users valued how easy it is to use ATLAS.ti. If you ever have any specific suggestions or questions, we would love to hear from you via live chat, telephone, or email: https://atlasti.com/support We wish you all the best in your research!

Nur Idayu
PhD student in Malaysia
Bildungsmanagement, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great data analysis software for PhD students

5,0 vor 5 Monaten

Kommentare: Overall, my experience is great with this software. It just a bit expensive for a student like me. In my currency RM217 for only 6 months availability is something I can afford one time only. If expired, I don’t have the opportunity to use it anymore.

Vorteile:

The product is easy to use. It helps me a lot with data coding and analysis. And the best thing about it is the AI coding and summary.

Nachteile:

Maybe can the developer can fully develop the AI coding and summary. I can see potential in these two.

Antwort von Scientific Software Development

vor 4 Monaten

Dear Nur, thank you very much for your feedback! We are glad to hear that you have found ATLAS.ti easy to use and helpful for your data coding and analysis. Indeed, in our 2022 user survey, we found that 97% of users valued how easy it is to use ATLAS.ti. In addition, our AI Lab is continuously working to bring the latest that AI has to offer to everyone's fingertips -- including AI Summaries, AI Coding, and automatically coding for sentiments, concepts, opinions, entities, and more. We strive to make qualitative research easier for everyone, everywhere, which is why ATLAS.ti is currently the leading qualitative data analysis software in terms of usability and functionality, especially with the range of AI-powered tools that are included for all users. ATLAS.ti is the only qualitative data analysis software to offer all features in one package, so that one flat fee is paid and there are no hidden costs or surprises. In case it helps, we offer student licenses that come with a significantly reduced cost. Moreover, if an ATLAS.ti Desktop+Web license is still too steep, students and other users can work with just ATLAS.ti Web, which has a very low monthly subscription that can be canceled as soon as they are finished utilizing ATLAS.ti. If you ever have any specific questions about how to do something in your project, you can always count on our support. We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email: https://atlasti.com/support We wish you all the best in your research!

Lorenza
Researcher in Italien
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A user friendly software for your qualitative analysis

5,0 vor 2 Jahren

Kommentare: I have been using this software for 7 years now. In the years it was ameliorated and now it is a very user-friendly tool. It allows to explore qualitative data in depth in a very visual way. It is perfect for people, like me, who need visual cues to find patterns, organize data or jus get inspired.
Also very important: the support team is very responsive and available.

Vorteile:

It helps a lot for people who need to organize their data in a visual way. It is easy to navigate.

Nachteile:

It is still not possible to slide tabs as in browsers.

Antwort von Scientific Software Development

letztes Jahr

Thank you for your feedback, Lorenza! We are glad that both the ATLAS.ti software and our support team have accompanied you for many years. Our mission is to make qualitative data analysis as easy as possible for everyone, which is why we are continuously streamlining the design features and integrating support resources, including a live chat directly inside the software with members of our team available 24 hours a day, 5 days a week. We appreciate your suggestion, and it'd be helpful if we could get some more details about sliding tabs. The windows and panels in ATLAS.ti can be resized and moved around, but I get the feeling you're referring to something else. If you could please write to general@support.atlasti.com, we'd be happy to hear more from you so that we can make sure ATLAS.ti is meeting all analysis needs. We wish you all the best in your work with ATLAS.ti!

Giulianna
Giulianna
Recruiter in USA
Verifizierter Nutzer auf LinkedIn
Versorgungsunternehmen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

ATLAS.ti is compatible on both Windows and Mac

5,0 letztes Jahr

Kommentare: I have really enjoyed using ATLAS.ti, at my university I use Windows but at home I use Mac, and I have not had any problem using these two platforms, the compatibility between these two platforms is 100% so I have had no conflicts migrating my project.

Vorteile:

No matter if I work on two different computers or if my colleagues have different platforms, this is not a problem, I could always share my project.

Nachteile:

At first I thought that my ATLAS.ti Desktop projects would be saved on ATLAS.ti Web but it wasn't, then I asked support if I could synchronize it automatically and they explained that my ATLAS.ti Desktop projects are saved on my computer. This more than anything, to protect the confidentiality of my data, something that seems very appropriate to me, I had very sensitive data, which at first I did not think about confidentiality, although they assured me that the projects that are stored in the cloud have a very advanced security, I always prefer to have my projects only with me.

Antwort von Scientific Software Development

letztes Jahr

Hi Giulianna, thank you very much for your feedback! Indeed, our mission is to provide a powerful and easy to use software for everyone, which is why working across platforms but with the best possible security is so important for us. We're glad to hear you've enjoyed using ATLAS.ti and the 100% compatibility between the Windows and Mac platforms! If you ever have any other questions or comments, please feel free to reach out to us at general@support.atlasti.com. We wish you all the best in your research with ATLAS.ti!

Olaitan
Chief Operating Officer/Research Lead in Nigeria
Forschung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Atlas.TI has got to be the best CAQDAS out there!

5,0 vor 2 Jahren

Kommentare: Great experience with qualitative data analysis despite using it for several years!

Vorteile:

Amazingly fast and easy coding using numbered sentences in the margin.

Nachteile:

The project merge can be improved, especially the option to select features to merge. Seen in older versions but missing in newer versions.

Antwort von Scientific Software Development

letztes Jahr

Thanks so much for your feedback, Olaitan! We are glad to hear you find the coding process fast and easy. We also appreciate your suggestion about being able to choose which features to merge when merging entire projects together. This is something we are working on, and in the meanwhile, more specific information about merging projects can be seen here: https://doc.atlasti.com/ManualWin.v22/Team/TeamWorkMergingProjects.html We wish you all the best in your work with ATLAS.ti!