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Über ZIWO

Cloud-Kontaktcenter-Software mit über 200 API- und Webservices für die einfache Integration in jedes CRM.

Erfahre mehr über ZIWO

Vorteile:

Fast creation of the account. More users we have, users are given a discounted rate.

Nachteile:

I don't like that it does not run in the background. It logs you off if screen goes off.

Bewertungen zu ZIWO

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,7
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9,0/10

ZIWO hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 84 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (84)

Ibrahim
Ibrahim
Customer Service Agent in UK
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ziwo is making my work experience easier and funnier

5,0 vor 2 Jahren

Vorteile:

The user-friendly interface and the easy way of using it

Nachteile:

Extracting the call record and redesigning the layoutt

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thanks so much for sharing your positive experience with us Ibrahim, we're using your feedback to make some important improvements.

Rami
Project Manager in Vereinigte Arabische Emirate
Übersetzung und Lokalisierung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Many features that allowed us to Improve our team's productivity!!

5,0 letztes Jahr

Kommentare: We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!

Vorteile:

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

Nachteile:

I cant think of anything, its very helpful and we rely on it in our daily tasks

Daphne Gayle
Sales Manager in Vereinigte Arabische Emirate
Elektrische/elektronische Fertigung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Contact Center Solution

3,0 vor 2 Jahren

Kommentare: Neutral

Vorteile:

Fast creation of the account. More users we have, users are given a discounted rate.

Nachteile:

Customer Support is not okay. Long time in responses, no answers.

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Hello Daphne! Thank you for the nice words and for letting us know about your experiences. Your feedback helps us do better! We are taking this matter very seriously and hope to resolve it promptly and accurately. Cheers!

Abdelrahman
Contact center Manager in Ägypten
Bankwesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

SCB Contact Center

4,0 vor 3 Monaten

Vorteile:

- The friendly user Interface. - High-quality Functions. - Ease of setup. - Being customizable. - Support, knowledgebase, and documentation. - I love how it is integrable

Nachteile:

- no middle-level user privilege between admin and user. - Add a news & updates scrollbar to the live dashboard that can be managed by the account admins to deliver urgent announcements to all agents immediately. - as it should be helpful for remote work I hope to see a feature that the agent can notify supervisors (admins) that he/she needs help. - Supervisor can't make calls in case of escalations follow-up.

Morad
Head of Operations in Jordanien
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

ZIWO review

4,0 vor 4 Jahren

Kommentare: We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

Vorteile:

Having a mobile app for admins. Easy GUI. Great customer support.

Nachteile:

The reporting panel could use some improvements. It would be better to be able to send the call record as a link.

Antwort von ASWAT Telecom & Media

vor 4 Jahren

We are glad you enjoy our features at Ziwo !! Thanks for your kind words.

Roisin
Human Resources Executive in Vereinigte Arabische Emirate
Übersetzung und Lokalisierung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Call recording saved us!

5,0 letztes Jahr

Vorteile:

We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.

Nachteile:

Nothing to mention, however, an updated mobile version would be great!

Neha
Teach Coach in Indien
Versicherung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

General feedback

5,0 vor 2 Monaten

Kommentare: Overall experience is good. Its convenient to check the sla & all the relevant details on one page.

Vorteile:

Its convenient to call. We can dial even in uae as well as indian customers. Just put the number & we can connect with the customer & even after the call ended we can listen to the conversation with recording.

Nachteile:

If we have to change the user details, you have to delete user & then create a new id. Please applicable this feature.

Raed
Country Manager in Libanon
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Thanks ZIWO team

5,0 vor 3 Monaten

Vorteile:

it's easy interface, can track our call center agents as well as flexible to access.

Nachteile:

we have been waiting the time to launch the mobile App, I think will be perfect.

Rizwan
Insurance advisor in Vereinigte Arabische Emirate
Telekommunikation, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

ZIWO the best

5,0 vor 3 Monaten

Kommentare: It so far so good having great experience with ZIWO so far

Vorteile:

The calling is so accurate and efficient without distortion. Easy to convey the message

Nachteile:

All is good just try to get the appearance in more dashing way so it looks more charming

Fatima
Customer Service Rep in Vereinigte Arabische Emirate
Professionelles Training & Coaching, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

ziwo

5,0 vor 3 Monaten

Kommentare: it was extraordinary and easy., it good and easy to use and helpful, needs to add chat between users and email access templates.

Vorteile:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Nachteile:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Manar
Customer Care Leader in Vereinigte Arabische Emirate
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Positive and negative points on Ziwo

4,0 vor 7 Monaten

Kommentare: its good platform, easy access , not complicated , needs some improvement, but over all its good and recommended.

Vorteile:

* Easy to login * voice is clear* country code added by default

Nachteile:

* When there's a call coming , the notification displaying prevent me from clicking on the call to answer* It will log me out , although i didn't logout , so i need t refresh and check connection to make sure im available

Mohammad
Delivery agent in Libanon
Möbel, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Amazing software

5,0 vor 3 Jahren

Kommentare: amazing experience, if i opened my own company, ill definitely use ZIWO

Vorteile:

easy to use, can make international calls, record calls

Nachteile:

nothing so far, the software is amazing, but some keyboard features could be helpful

Antwort von ASWAT Telecom & Media

vor 2 Jahren

We're happy you had a fantastic experience with us, Mohammad! It's wonderful that ZIWO has made such a difference for you. We're grateful for customers like you! Cheers!

Vrushabh
Customer in Vereinigte Arabische Emirate
Transport/Güterfrachtverkehr/Schienenverkehr, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great product

4,0 vor 3 Jahren

Vorteile:

Easy to deploy and to adopt, ziwo allowed us to seamlessly allow our agents to work from home when covid hit us.. Ziwo supports integration with the most popular ticketing system which is great! They have a really responsive and professional customers support team which can cater to you need almost instantaneously.

Nachteile:

The UI is a bit clunky, but it's not a dealbreaker And ziwo plug in with freshdesk does not support recording call recording while creating ticket using the template

Antwort von ASWAT Telecom & Media

vor 3 Jahren

Thanks Vrushabh. Appreciate it

Rola
Registration assistance/helpline in Libanon
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great connection

5,0 vor 2 Jahren

Kommentare: It was a good way to communicate with the POCs.

Vorteile:

Easy connect to the POCs. It is very clear and fast.

Nachteile:

All about it. Ziwo is a good program that make your work easier.

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Hello Rola, many thanks for the 5-star rating!! We really appreciate you taking the time to share your experience with us.

Muhammad
Sales in Vereinigte Arabische Emirate
Automotive, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Really amazing to organize a big or small setup of business. all records with safest way available

5,0 vor 2 Jahren

Kommentare: wonderful experience with Ziwo, call record, auto dialer, quality. all is excellent. really recommend to the big setup companies.

Vorteile:

calling quality, call recording, auto dialer and much more, perfect way to secure your business.

Nachteile:

strong mic connection should be introduced.

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Hi Muhammad.. We appreciate your trust in ZIWO services, and we are grateful that you took the time to leave us a 5-star review!

amna
Customer Service in Vereinigte Arabische Emirate
Konsumgüter, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Review

5,0 vor 2 Jahren

Vorteile:

Easy options to change status, Redialing option beside a dialed number.

Nachteile:

fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thanks for your trust, Amna! We're thankful for amazing customers like you. We have made some changes based on your amazing feedback. Thanks a lot!

Clayton
Customer Service Agent in Vereinigte Arabische Emirate
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good features

5,0 vor 4 Jahren

Kommentare: Great.

Vorteile:

Easy to use. Voice is clear and crisp. Very User friendly.

Nachteile:

Sometimes it echoes and there is a time gap.

Antwort von ASWAT Telecom & Media

vor 4 Jahren

That is great ! Thank you

Anthony
Anthony
Retention specialist in Libanon
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Greatest work experience with Ziwo

5,0 letztes Jahr

Vorteile:

Its ease of use is wonderful, keeps track of all your calls, as well as call recordings in a very well organized manner.

Nachteile:

It needs a high internet speed, which I think it's normal.

Noorul
Noorul
ICT Manager in Vereinigte Arabische Emirate
Verifizierter Nutzer auf LinkedIn
Outsourcing/Offshoring, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Ziwo is the best option for your quick call center needs

4,0 vor 2 Jahren

Vorteile:

Ziwo has great features that help you to manage all your Inbound, Manual and Automatic Outbound and Telephony needs. You can add new DID´s, get analytics, call recording and all the information you need to run the effective call center.

Nachteile:

Everything is great. Needs improvement on reporting with easy user interface and standard data required for call center.

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thanks for the positive feedback, Noorul! We are so grateful for your kind words, and we will do our best to meet your expectations!

Ahmad
IT Manager in Saudi-Arabien
Essen & Trinken, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good

4,0 vor 3 Jahren

Vorteile:

Support Quick response where needed. Salute to that

Nachteile:

More features and more roles across the software

Antwort von ASWAT Telecom & Media

vor 3 Jahren

Thanks Ahmad!

Muhammad
Customer support analyst in Indien
Fluggesellschaften/Luftfahrt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent Software for call

5,0 vor 2 Jahren

Kommentare: It is easy to track and check the call recording. As working in customer support it is very helpful.

Vorteile:

Easy to track over activities and user friendly

Nachteile:

After attending the call the hold, mute, and transfer page would get minimized

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thank you Muhammad so much for sharing your positive feedback about our software from a customer support point of view!! Our team is extremely happy to hear that their work has paid off! Your feedback is highly appreciated, Thank you again!

Gracious
Customer Support Specialist in Nigeria
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Ziwo

4,0 vor 3 Jahren

Kommentare: So far, the experience has been great. Looking forward to greater things.

Vorteile:

I like that when transfering calls, it automatically puts the rider on hold and immediately transfers the call.

Nachteile:

I don't like that it does not run in the background. It logs you off if screen goes off

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Gracious, thank you for the great review! We've taken your thoughts to heart and we're planning on making some changes based on your recommendations. Cheers!

Mohamed
Customer support specialist in Vereinigte Arabische Emirate
Bankwesen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

My experience

5,0 vor 2 Jahren

Vorteile:

I was amazed at how easy to set up and use Ziwo. You can simply start to work on it without getting any training as it is very easy to navigate and use All the information in one place and easy to access

Nachteile:

Till now the program is working without issues or difficulties

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Hi Mohamed! We are thrilled to receive such a great rating, thank you so much for!!

Bereketeab
Customer service executive in Äthiopien
Verbraucherdienste, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Ziwo review

5,0 vor 3 Jahren

Kommentare: it's great. Have enjoyed it.

Vorteile:

It's very simple to use and effective. It's very helpful to handle calls with clients without hiccups.

Nachteile:

I think its great. I don't really have any complaints regarding the software.

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Bereketeab, Thank you so much for taking the time to share your positive experience with us. We're really grateful for all the kind words!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bankwesen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Useful software

5,0 vor 2 Jahren

Kommentare: Very useful and helpful software

Vorteile:

The software is easy to use and includes call routing, call recording, and smart dialing.

Nachteile:

There's nothing that I don't like about this software

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Hello, this review made our day! We'll be working harder to give you the best possible service, thanks a lot!