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Über ZIWO

Verwalte Telefonanrufe, WhatsApp, SMS-Gespräche – alles an einem Ort. Vollständige API- und CRM-Plug-ins. Virtuelle Telefonnummern in jedem Land

Erfahre mehr über ZIWO

Vorteile:

Fast creation of the account. More users we have, users are given a discounted rate.

Nachteile:

I don't like that it does not run in the background. It logs you off if screen goes off.

Bewertungen zu ZIWO

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,7
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9,0/ 10

ZIWO hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 85 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (85)

Ibrahim
Ibrahim
Customer Service Agent in UK
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ziwo is making my work experience easier and funnier

5,0 vor 3 Jahren

Vorteile:

The user-friendly interface and the easy way of using it

Nachteile:

Extracting the call record and redesigning the layoutt

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thanks so much for sharing your positive experience with us Ibrahim, we're using your feedback to make some important improvements.

Rami
Project Manager in Vereinigte Arabische Emirate
Übersetzung und Lokalisierung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Many features that allowed us to Improve our team's productivity!!

5,0 vor 2 Jahren

Kommentare: We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!

Vorteile:

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

Nachteile:

I cant think of anything, its very helpful and we rely on it in our daily tasks

varsha
Admin in Vereinigte Arabische Emirate
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Bad customer Service

3,0 vor 3 Jahren

Kommentare: 2

Vorteile:

Everytime when something requested , it takes ages for them to solve our problem,

Nachteile:

the dailing and at times the system hangs

Roisin
Human Resources Executive in Vereinigte Arabische Emirate
Übersetzung und Lokalisierung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Call recording saved us!

5,0 vor 2 Jahren

Vorteile:

We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.

Nachteile:

Nothing to mention, however, an updated mobile version would be great!

Morad
Head of Operations in Jordanien
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

ZIWO review

4,0 vor 5 Jahren

Kommentare: We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

Vorteile:

Having a mobile app for admins. Easy GUI. Great customer support.

Nachteile:

The reporting panel could use some improvements. It would be better to be able to send the call record as a link.

Antwort von ASWAT Telecom & Media

vor 5 Jahren

We are glad you enjoy our features at Ziwo !! Thanks for your kind words.

Vinci
On Demand Grocery Associate in Vereinigte Arabische Emirate
Essen & Trinken, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ziwo is great

5,0 letztes Jahr

Vorteile:

itnis very easy to use and can track calls at real time, east to back track recent conversations

Nachteile:

intl numbers usually do not function correctly

Fatima
Customer Service Rep in Vereinigte Arabische Emirate
Professionelles Training & Coaching, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

ziwo

5,0 letztes Jahr

Kommentare: it was extraordinary and easy., it good and easy to use and helpful, needs to add chat between users and email access templates.

Vorteile:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Nachteile:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Abd Aljabbar
Operations Engineer in Vereinigte Arabische Emirate
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very good site

4,0 letztes Jahr

Kommentare: IT's very good, i suggest it for every one that looking for soft phone for his buesness.

Vorteile:

It's very easy to use and deploy, also its perfect to manage your agents.

Nachteile:

It's recorded every single call and show you who received it with.

Rakesh
assistant sales consultant in Indien
Versicherung, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Service from Ziwo

5,0 letztes Jahr

Kommentare: It was great as it gives me freedom to connect with more people

Vorteile:

With the help of Ziwo we can call to any of the country across our globe

Nachteile:

Sometimes it gets stuck and there is a delay in call while conversating with the other person

Noorul
Noorul
ICT Manager in Vereinigte Arabische Emirate
Verifizierter Nutzer auf LinkedIn
Outsourcing/Offshoring, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Ziwo is the best option for your quick call center needs

4,0 vor 3 Jahren

Vorteile:

Ziwo has great features that help you to manage all your Inbound, Manual and Automatic Outbound and Telephony needs. You can add new DID´s, get analytics, call recording and all the information you need to run the effective call center.

Nachteile:

Everything is great. Needs improvement on reporting with easy user interface and standard data required for call center.

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thanks for the positive feedback, Noorul! We are so grateful for your kind words, and we will do our best to meet your expectations!

Ethar
Client Manger in Vereinigte Arabische Emirate
Immobilien, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good option for real estate companies

4,0 letztes Jahr

Vorteile:

very convenient , Easy to use , conference call option

Nachteile:

call lagging and no history after 2-3 days

Yousef
Client Relations Manager in Kuwait
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Ziwo review

5,0 vor 2 Jahren

Vorteile:

Dashboard is very easy to read, and I can customize the dashboard of our needs.

Nachteile:

Mobile Application to track the call logs

Mohammad
Delivery agent in Libanon
Möbel, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Amazing software

5,0 vor 3 Jahren

Kommentare: amazing experience, if i opened my own company, ill definitely use ZIWO

Vorteile:

easy to use, can make international calls, record calls

Nachteile:

nothing so far, the software is amazing, but some keyboard features could be helpful

Antwort von ASWAT Telecom & Media

vor 2 Jahren

We're happy you had a fantastic experience with us, Mohammad! It's wonderful that ZIWO has made such a difference for you. We're grateful for customers like you! Cheers!

Adua
Customer support specialist in Nigeria
Transport/Güterfrachtverkehr/Schienenverkehr, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ZIWO is great and recommendable

5,0 vor 4 Jahren

Vorteile:

The phone call feature is clear, seamless, easy to understand and the calls are clear

Nachteile:

They need to include the smoke break and short break features

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Adua, thank you for the great review and the kind words! We have taken your suggestions into consideration about building custom statuses, including smoke breaks and short breaks. Thanks, cheers!

Rola
Registration assistance/helpline in Libanon
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great connection

5,0 vor 2 Jahren

Kommentare: It was a good way to communicate with the POCs.

Vorteile:

Easy connect to the POCs. It is very clear and fast.

Nachteile:

All about it. Ziwo is a good program that make your work easier.

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Hello Rola, many thanks for the 5-star rating!! We really appreciate you taking the time to share your experience with us.

Magdy
Customer service and operation manager in Ägypten
Unterhaltung, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Very good experience

5,0 vor 3 Jahren

Kommentare: excellent

Vorteile:

the features that are built into the software are really amazing I think all that I need in the software or all that I was asking for during the kickoff and onboarding is available except 1 thing only

Nachteile:

there is no disposition option in the software hope you add it shortly

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thank you so much Magdy, for the outstanding review! We put in the work to keep you and all of our clients happy, and we will take your suggestion into consideration. Cheers!

Munyaradzi
Shift Lead - Customer Care in Vereinigte Arabische Emirate
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ZIWO

5,0 vor 4 Jahren

Kommentare: we are able to assist our customers effectively and in a timely manner.

Vorteile:

- The software is modern and user friendly. - l like the Live dashboard feature as it allows us to do real-time monitoring of the team that is logged in. - the ability to track all the calls that are recorded easily.

Nachteile:

nothing at the moment, the software is easy to use.

Antwort von ASWAT Telecom & Media

vor 4 Jahren

Thank you so much for your kind words !

Ahlam
Customer Service Representative in Saudi-Arabien
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I recommended this software

5,0 vor 4 Jahren

Vorteile:

I like the variety of services that the software included such as , showing the number of callers before answering the call.

Nachteile:

Sometimes I didn't understand the behavior of the system because it shows that calls are answered even when the system is closed

Antwort von ASWAT Telecom & Media

vor 4 Jahren

Thank you so much Ahlam!

Hyder
Insurance advisor in Vereinigte Arabische Emirate
Versicherung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Cold calling agent

4,0 vor 5 Jahren

Kommentare: Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business

Vorteile:

This software is heart of my working, this provide me empowered my work, it is fast, easy, very supportive in case of trouble

Nachteile:

I am addicted to it, this will just doesn't hang any of the time.

Antwort von ASWAT Telecom & Media

vor 5 Jahren

Thanks a lot Hyder

Bereketeab
Customer service executive in Äthiopien
Verbraucherdienste, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Ziwo review

5,0 vor 4 Jahren

Kommentare: it's great. Have enjoyed it.

Vorteile:

It's very simple to use and effective. It's very helpful to handle calls with clients without hiccups.

Nachteile:

I think its great. I don't really have any complaints regarding the software.

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Bereketeab, Thank you so much for taking the time to share your positive experience with us. We're really grateful for all the kind words!

Mohamed
Customer support specialist in Vereinigte Arabische Emirate
Bankwesen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

My experience

5,0 vor 3 Jahren

Vorteile:

I was amazed at how easy to set up and use Ziwo. You can simply start to work on it without getting any training as it is very easy to navigate and use All the information in one place and easy to access

Nachteile:

Till now the program is working without issues or difficulties

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Hi Mohamed! We are thrilled to receive such a great rating, thank you so much for!!

hafsa
customer service advisor in banking in Vereinigte Arabische Emirate
Bankwesen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

ZIWO ASWAT

5,0 vor 5 Jahren

Kommentare: I have been working on ziwo for almost 10 months now, i like its features!
very helpful for multitaskers!
call clarity 10/10
easy dialer for international and local calls

Vorteile:

ZIWO is super fast and very easy to use!

Nachteile:

the software lags sometimes for 30 secs

Antwort von ASWAT Telecom & Media

vor 5 Jahren

Thanks A lot Abdullah from Team Ziwo

Ali
Customer Care Representative in Vereinigte Arabische Emirate
Essen & Trinken, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very efficent

4,0 vor 5 Jahren

Vorteile:

Hold features, warm transfers and seeing the call history in detail.

Nachteile:

How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.

Antwort von ASWAT Telecom & Media

vor 5 Jahren

Really Appreciate your kind words. Thank you

Muhammed
Rider Support in Vereinigte Arabische Emirate
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Aswat

4,0 vor 4 Jahren

Kommentare: Nil

Vorteile:

Great software, works out perfectly for me.

Nachteile:

There is a delay of 2-4 seconds on a call.

Antwort von ASWAT Telecom & Media

vor 4 Jahren

Great Muhammed. Happy to assist you in your work !

Sharmaine
ASM in Vereinigte Arabische Emirate
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Accessibility!

4,0 vor 5 Jahren

Vorteile:

The ease of use and accessibility of the software is great

Nachteile:

There's a usual bug which technically ruins the operations, otherwise all good

Antwort von ASWAT Telecom & Media

vor 5 Jahren

Thanks a lot. We really appreciate it