Über ZIWO

Cloud-Kontaktcenter-Software mit über 200 API- und Webservices für die einfache Integration in jedes CRM.

Erfahre mehr über ZIWO

Vorteile:

Fast creation of the account. More users we have, users are given a discounted rate.

Nachteile:

One in a while it's hard to transfer but overall it is simple.

Bewertungen zu ZIWO

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,7
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9/10

ZIWO hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 54 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (54)

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Nutzerbewertungen filtern (54)

Ibrahim H.
Ibrahim H.
Customer Service Agent in UK
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ziwo is making my work experience easier and funnier

5 vor 8 Monaten

Vorteile:

The user-friendly interface and the easy way of using it

Nachteile:

Extracting the call record and redesigning the layoutt

Morad J.
Head of Operations in Jordanien
Automotive, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

ZIWO review

4 vor 2 Jahren

Kommentare: We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

Vorteile:

Having a mobile app for admins. Easy GUI. Great customer support.

Nachteile:

The reporting panel could use some improvements. It would be better to be able to send the call record as a link.

Antwort von ASWAT Telecom & Media

vor 2 Jahren

We are glad you enjoy our features at Ziwo !! Thanks for your kind words.

Daphne gayle D.
Sales Manager in Vereinigte Arabische Emirate
Elektrische/elektronische Fertigung, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Contact Center Solution

3 vor 10 Monaten

Kommentare: Neutral

Vorteile:

Fast creation of the account. More users we have, users are given a discounted rate.

Nachteile:

Customer Support is not okay. Long time in responses, no answers.

Wael G.
Freelancer in Ägypten
Übersetzung und Lokalisierung, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Why ZIWO ?

5 vor 10 Monaten

Kommentare: Exceptional

Vorteile:

- Friendly customer service and willing to help you as much as could. They will call you and check that everything is up and running with you. - Support is 24/7. - The trial period is 14 days in which you can test all the features of the service unconditionally and without any commitments. - The service is the best in the market as it has some specific features which rival service providers don’t offer such as offering a dedicated channel for calls in order. - Ziwo is the only provider in market is the only service provider in market that can deactivate Call Waiting service which other big companies in the market cannot offer because it’s built-in in their system. - The voice quality is amazing. - The system is responding perfectly with my company’s IVR system. - The system to not receive any other calls if there is already an ongoing call. - Many features like call recording, call reports and monitoring. - I would recommend Ziwo to any business or any freelancer doing work over the phone. - Uptime is all the time technically.

Nachteile:

Nothing . It's the best in market much better than the rivals from my experience and testing.

Rebecca R.
Broker in Vereinigte Arabische Emirate
Immobilien, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Product

5 vor 9 Monaten

Kommentare: I use this daiy to track and record my calls both outgoing and incoming - I can listen back to calls, assess my work and learn to be more efficient. Great system

Vorteile:

Easy to self monitor and self improve - great to listen back to sales calls and identify key areas for improvement - easy to check sales strategy etc

Nachteile:

Would be great to be able to search for a call by the phone number as well as by the date and time of the call - currently this is the only way to search and is not perfect

Mohammad F.
Delivery agent in Libanon
Möbel, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Amazing software

5 vor 10 Monaten

Kommentare: amazing experience, if i opened my own company, ill definitely use ZIWO

Vorteile:

easy to use, can make international calls, record calls

Nachteile:

nothing so far, the software is amazing, but some keyboard features could be helpful

Chris B.
Sales Manager in Vereinigte Arabische Emirate
Unternehmensberatung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great System

5 vor 6 Monaten

Kommentare: Great and easy system to use, very straight forward and helpful for all round business use

Vorteile:

very easy system to use for all business needs.

Nachteile:

No mobile phone application, would be helpful for when out of office on the road

Menal Z.
RB in Äthiopien
Verbraucherdienste, 201-500 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Ziwo

5 vor 7 Monaten

Kommentare: Using ziwo to call our clients and address their concern. Its play a big role in our activity contacting our clients. Easy, friendly . I even suggested to two friends to use the app.

Vorteile:

I like Ziwo, user friendly and so easy to use.

Nachteile:

Using ziwo to call our clients and address their concern. Its play a big role in our activity contacting our clients. Easy, friendly . I even suggested to two friends to use the app.

Amna N.
Customer Service in Vereinigte Arabische Emirate
Konsumgüter, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Review

5 vor 10 Monaten

Vorteile:

Easy options to change status, Redialing option beside a dialed number.

Nachteile:

fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off

Muhammad S.
Customer support analyst in Indien
Fluggesellschaften/Luftfahrt, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent Software for call

5 vor 2 Monaten

Kommentare: It is easy to track and check the call recording. As working in customer support it is very helpful.

Vorteile:

Easy to track over activities and user friendly

Nachteile:

After attending the call the hold, mute, and transfer page would get minimized

Khalid L.
Research Analyst in Vereinigte Arabische Emirate
Versicherung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review

5 letztes Jahr

Kommentare: Amazing solution with best support team hats off to [SENSITIVE CONTENT HIDDEN] who always supports us even on weekends

Vorteile:

Easy Integration, easy to use, agents, find it easy to use

Nachteile:

It was a smooth Integration, didnt face any issue

Antwort von ASWAT Telecom & Media

letztes Jahr

Thanks khalid for your kind words

Adua B.
Customer support specialist in Nigeria
Transport/Güterfrachtverkehr/Schienenverkehr, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ZIWO is great and recommendable

5 vor 11 Monaten

Vorteile:

The phone call feature is clear, seamless, easy to understand and the calls are clear

Nachteile:

They need to include the smoke break and short break features

Hafsa B.
customer service advisor in Vereinigte Arabische Emirate
Bankwesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My feedback for using ZIWO

5 letztes Jahr

Kommentare: ZIWO been a great help, since my profession is to connect with people all over the world, I never faced any disconnection or networking errors while dialing internationally.

Vorteile:

I have been using ZIWO since two years now, And I don't think I have used any software fastest and easiest than ZIWO.

Nachteile:

I think ZIWO should have a feature where we can select which country we can dial on, without the country code.

Munyaradzi S.
Shift Lead - Customer Care in Vereinigte Arabische Emirate
Essen & Trinken, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ZIWO

5 vor 2 Jahren

Kommentare: we are able to assist our customers effectively and in a timely manner.

Vorteile:

- The software is modern and user friendly. - l like the Live dashboard feature as it allows us to do real-time monitoring of the team that is logged in. - the ability to track all the calls that are recorded easily.

Nachteile:

nothing at the moment, the software is easy to use.

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thank you so much for your kind words !

Janine O.
Client Services Manager in Vereinigte Arabische Emirate
Essen & Trinken, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

online calling feature for your needs! work from home and all you name it!

4 vor 2 Jahren

Kommentare: the online calling has been helpful for us to cater with our agents in order to cover all calls that is being received on our side, there is no need to get a separate line for each agent, just one line to support it. all in all, we enjoyed the service, the customer service and the team assistance on us has been superb!

Vorteile:

in line with this pandemic, the roaming calling feature has been a helpful option for us to be able to work even at home. this has helped us to keep the business running while maintaining support for our customers.

Nachteile:

not sure if its because of our system, but i wish we can have the feature to save the number of customers, either label them from which category or department

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thanks Janine. Appreciate it

Yazan A.
IT Business Analyst in Vereinigte Arabische Emirate
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Requires little enhancements

4 vor 2 Jahren

Kommentare: Support has to be enhanced more

Vorteile:

Easy to maintain and to administrate. in general the quality is very good.

Nachteile:

some enhancements can be added to facilitate the configuration process in the system, for example, export the call results, show the media ID which would help while configuring the IVR plans ..etc.

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thank You Yazan !

Ahlam S.
Customer Service Representative in Saudi-Arabien
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I recommended this software

5 vor 2 Jahren

Vorteile:

I like the variety of services that the software included such as , showing the number of callers before answering the call.

Nachteile:

Sometimes I didn't understand the behavior of the system because it shows that calls are answered even when the system is closed

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thank you so much Ahlam!

Vrushabh C.
Customer in Vereinigte Arabische Emirate
Transport/Güterfrachtverkehr/Schienenverkehr, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great product

4 vor 2 Jahren

Vorteile:

Easy to deploy and to adopt, ziwo allowed us to seamlessly allow our agents to work from home when covid hit us.. Ziwo supports integration with the most popular ticketing system which is great! They have a really responsive and professional customers support team which can cater to you need almost instantaneously.

Nachteile:

The UI is a bit clunky, but it's not a dealbreaker And ziwo plug in with freshdesk does not support recording call recording while creating ticket using the template

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thanks Vrushabh. Appreciate it

Hyder R.
Insurance advisor in Vereinigte Arabische Emirate
Versicherung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Cold calling agent

4 vor 2 Jahren

Kommentare: Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business

Vorteile:

This software is heart of my working, this provide me empowered my work, it is fast, easy, very supportive in case of trouble

Nachteile:

I am addicted to it, this will just doesn't hang any of the time.

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thanks a lot Hyder

Sunil J.
Senior Residential Consultant in Vereinigte Arabische Emirate
Immobilien, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

User friendly

5 vor 2 Jahren

Vorteile:

I find it Ziwo very user friendly. It works fast, easy to use, helps me to do multi tasking, voice is loud & clear, Connects very fast, features are very use full and really help me lot in my business. I will highly recommend this product to use!

Nachteile:

There is nothing which I don't like about Ziwo.

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thanks Sunil from Team Ziwo !

Alaa W.
OM/CS manager in Saudi-Arabien
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Providing excellent CS

5 vor 2 Jahren

Vorteile:

Easy to use Full of needed details Excellent analytical reports provided Excellent team monitoring KPI

Nachteile:

APP has some glitches and not working properly Transfer calls to another agent through Browser version is not available Reports dashboards need to be more clear and personalize

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thanks Alaa

Rayan N.
CS expert in Singapur
Verbraucherdienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Ziwo app

5 vor 2 Jahren

Vorteile:

easy to use ,followed by the administrators to keep it improved

Nachteile:

nothing , I wish if I can use it in personal calls as well if it can be used to dial numbers all over the world not only inside UAE

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thanks Rayan. Appreciate your kind words

Verifizierter Rezensent
Customer service supervisor in Vereinigte Arabische Emirate
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Amazing software

5 vor 2 Jahren

Kommentare: Perfect software

Vorteile:

User friendly reports and customer service

Nachteile:

After the last update there is no issues with the software

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thanks you so much

Verifizierter Rezensent
Customer service representative in Irland
Verifizierter Nutzer auf LinkedIn
Unternehmensberatung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Calls time

4 vor 11 Monaten

Kommentare: Excellent

Vorteile:

Modern and easy to use. Anyone can take benefits form it.

Nachteile:

It should have captures in different languages.

Clayton F.
Customer Service Agent in Vereinigte Arabische Emirate
Essen & Trinken, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good features

5 vor 2 Jahren

Kommentare: Great.

Vorteile:

Easy to use. Voice is clear and crisp. Very User friendly.

Nachteile:

Sometimes it echoes and there is a time gap.

Antwort von ASWAT Telecom & Media

vor 2 Jahren

That is great ! Thank you