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seit 15 Jahren bei der Softwareauswahl

Über ZIWO

Verwalte Telefonanrufe, WhatsApp, SMS-Gespräche – alles an einem Ort. Vollständige API- und CRM-Plug-ins. Virtuelle Telefonnummern in jedem Land

Erfahre mehr über ZIWO

Vorteile:

Fast creation of the account. More users we have, users are given a discounted rate.

Nachteile:

I don't like that it does not run in the background. It logs you off if screen goes off.

Bewertungen zu ZIWO

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,7
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9,0/10

ZIWO hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 84 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (84)

Ibrahim
Ibrahim
Customer Service Agent in UK
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ziwo is making my work experience easier and funnier

5,0 vor 3 Jahren

Vorteile:

The user-friendly interface and the easy way of using it

Nachteile:

Extracting the call record and redesigning the layoutt

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thanks so much for sharing your positive experience with us Ibrahim, we're using your feedback to make some important improvements.

Rami
Project Manager in Vereinigte Arabische Emirate
Übersetzung und Lokalisierung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Many features that allowed us to Improve our team's productivity!!

5,0 vor 2 Jahren

Kommentare: We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!

Vorteile:

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

Nachteile:

I cant think of anything, its very helpful and we rely on it in our daily tasks

Daphne Gayle
Sales Manager in Vereinigte Arabische Emirate
Elektrische/elektronische Fertigung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Contact Center Solution

3,0 vor 3 Jahren

Kommentare: Neutral

Vorteile:

Fast creation of the account. More users we have, users are given a discounted rate.

Nachteile:

Customer Support is not okay. Long time in responses, no answers.

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Hello Daphne! Thank you for the nice words and for letting us know about your experiences. Your feedback helps us do better! We are taking this matter very seriously and hope to resolve it promptly and accurately. Cheers!

Abdelrahman
Contact center Manager in Ägypten
Bankwesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

SCB Contact Center

4,0 vor 8 Monaten

Vorteile:

- The friendly user Interface. - High-quality Functions. - Ease of setup. - Being customizable. - Support, knowledgebase, and documentation. - I love how it is integrable

Nachteile:

- no middle-level user privilege between admin and user. - Add a news & updates scrollbar to the live dashboard that can be managed by the account admins to deliver urgent announcements to all agents immediately. - as it should be helpful for remote work I hope to see a feature that the agent can notify supervisors (admins) that he/she needs help. - Supervisor can't make calls in case of escalations follow-up.

Roisin
Human Resources Executive in Vereinigte Arabische Emirate
Übersetzung und Lokalisierung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Call recording saved us!

5,0 vor 2 Jahren

Vorteile:

We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.

Nachteile:

Nothing to mention, however, an updated mobile version would be great!

Neha
Teach Coach in Indien
Versicherung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

General feedback

5,0 vor 7 Monaten

Kommentare: Overall experience is good. Its convenient to check the sla & all the relevant details on one page.

Vorteile:

Its convenient to call. We can dial even in uae as well as indian customers. Just put the number & we can connect with the customer & even after the call ended we can listen to the conversation with recording.

Nachteile:

If we have to change the user details, you have to delete user & then create a new id. Please applicable this feature.

Raed
Country Manager in Libanon
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Thanks ZIWO team

5,0 vor 8 Monaten

Vorteile:

it's easy interface, can track our call center agents as well as flexible to access.

Nachteile:

we have been waiting the time to launch the mobile App, I think will be perfect.

Rizwan
Insurance advisor in Vereinigte Arabische Emirate
Telekommunikation, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

ZIWO the best

5,0 vor 8 Monaten

Kommentare: It so far so good having great experience with ZIWO so far

Vorteile:

The calling is so accurate and efficient without distortion. Easy to convey the message

Nachteile:

All is good just try to get the appearance in more dashing way so it looks more charming

Fatima
Customer Service Rep in Vereinigte Arabische Emirate
Professionelles Training & Coaching, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

ziwo

5,0 vor 8 Monaten

Kommentare: it was extraordinary and easy., it good and easy to use and helpful, needs to add chat between users and email access templates.

Vorteile:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Nachteile:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Rakesh
assistant sales consultant in Indien
Versicherung, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Service from Ziwo

5,0 vor 8 Monaten

Kommentare: It was great as it gives me freedom to connect with more people

Vorteile:

With the help of Ziwo we can call to any of the country across our globe

Nachteile:

Sometimes it gets stuck and there is a delay in call while conversating with the other person

Manar
Customer Care Leader in Vereinigte Arabische Emirate
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Positive and negative points on Ziwo

4,0 vor 12 Monaten

Kommentare: its good platform, easy access , not complicated , needs some improvement, but over all its good and recommended.

Vorteile:

* Easy to login * voice is clear* country code added by default

Nachteile:

* When there's a call coming , the notification displaying prevent me from clicking on the call to answer* It will log me out , although i didn't logout , so i need t refresh and check connection to make sure im available

Yazan
IT Business Analyst in Vereinigte Arabische Emirate
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Requires little enhancements

4,0 vor 4 Jahren

Kommentare: Support has to be enhanced more

Vorteile:

Easy to maintain and to administrate. in general the quality is very good.

Nachteile:

some enhancements can be added to facilitate the configuration process in the system, for example, export the call results, show the media ID which would help while configuring the IVR plans ..etc.

Antwort von ASWAT Telecom & Media

vor 4 Jahren

Thank You Yazan !

Chris
Sales Manager in Vereinigte Arabische Emirate
Unternehmensberatung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great System

5,0 vor 3 Jahren

Kommentare: Great and easy system to use, very straight forward and helpful for all round business use

Vorteile:

very easy system to use for all business needs.

Nachteile:

No mobile phone application, would be helpful for when out of office on the road

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thank you, Chris! We here at ZIWO have made customer satisfaction our top priority, and your suggestions are highly appreciated!

Abd Aljabbar
Operations Engineer in Vereinigte Arabische Emirate
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very good site

4,0 vor 7 Monaten

Kommentare: IT's very good, i suggest it for every one that looking for soft phone for his buesness.

Vorteile:

It's very easy to use and deploy, also its perfect to manage your agents.

Nachteile:

It's recorded every single call and show you who received it with.

Rayan
CS expert in Schweden
Verbraucherdienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Ziwo app

5,0 vor 4 Jahren

Vorteile:

easy to use ,followed by the administrators to keep it improved

Nachteile:

nothing , I wish if I can use it in personal calls as well if it can be used to dial numbers all over the world not only inside UAE

Antwort von ASWAT Telecom & Media

vor 4 Jahren

Thanks Rayan. Appreciate your kind words

amna
Customer Service in Vereinigte Arabische Emirate
Konsumgüter, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Review

5,0 vor 3 Jahren

Vorteile:

Easy options to change status, Redialing option beside a dialed number.

Nachteile:

fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thanks for your trust, Amna! We're thankful for amazing customers like you. We have made some changes based on your amazing feedback. Thanks a lot!

BHAVESH
insurance advisor in Vereinigte Arabische Emirate
Versicherung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

easy to use , simple and efficient

4,0 vor 4 Jahren

Vorteile:

This software is so good , efficient and simple to use .

Nachteile:

not really . all is alright with this software

Antwort von ASWAT Telecom & Media

vor 4 Jahren

Thanks a lot Bhavesh. Appreciate it!

Emmanuel
Customer Service Supervisor in Vereinigte Arabische Emirate
Essen & Trinken, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Overall Performance

5,0 vor 4 Jahren

Kommentare: 100% astounding!

Vorteile:

It was very helpful as I can always check and do my Manpower Analysis without working on it manually. It will just give you buttons to click and wolah! You will see daily, weekly and monthly report even yearly report as well. Awesome!

Nachteile:

You should also work on including ACW on it. But still good job for the Team.

Antwort von ASWAT Telecom & Media

vor 4 Jahren

Thanks Emmanuel ! Appreciate your kind words

Noorul
Noorul
ICT Manager in Vereinigte Arabische Emirate
Verifizierter Nutzer auf LinkedIn
Outsourcing/Offshoring, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Ziwo is the best option for your quick call center needs

4,0 vor 3 Jahren

Vorteile:

Ziwo has great features that help you to manage all your Inbound, Manual and Automatic Outbound and Telephony needs. You can add new DID´s, get analytics, call recording and all the information you need to run the effective call center.

Nachteile:

Everything is great. Needs improvement on reporting with easy user interface and standard data required for call center.

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thanks for the positive feedback, Noorul! We are so grateful for your kind words, and we will do our best to meet your expectations!

Muhammed
Rider Support in Vereinigte Arabische Emirate
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Aswat

4,0 vor 4 Jahren

Kommentare: Nil

Vorteile:

Great software, works out perfectly for me.

Nachteile:

There is a delay of 2-4 seconds on a call.

Antwort von ASWAT Telecom & Media

vor 4 Jahren

Great Muhammed. Happy to assist you in your work !

Muhammad
Customer support analyst in Indien
Fluggesellschaften/Luftfahrt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent Software for call

5,0 vor 2 Jahren

Kommentare: It is easy to track and check the call recording. As working in customer support it is very helpful.

Vorteile:

Easy to track over activities and user friendly

Nachteile:

After attending the call the hold, mute, and transfer page would get minimized

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Thank you Muhammad so much for sharing your positive feedback about our software from a customer support point of view!! Our team is extremely happy to hear that their work has paid off! Your feedback is highly appreciated, Thank you again!

Gracious
Customer Support Specialist in Nigeria
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Ziwo

4,0 vor 3 Jahren

Kommentare: So far, the experience has been great. Looking forward to greater things.

Vorteile:

I like that when transfering calls, it automatically puts the rider on hold and immediately transfers the call.

Nachteile:

I don't like that it does not run in the background. It logs you off if screen goes off

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Gracious, thank you for the great review! We've taken your thoughts to heart and we're planning on making some changes based on your recommendations. Cheers!

Mohamed
Customer support specialist in Vereinigte Arabische Emirate
Bankwesen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

My experience

5,0 vor 2 Jahren

Vorteile:

I was amazed at how easy to set up and use Ziwo. You can simply start to work on it without getting any training as it is very easy to navigate and use All the information in one place and easy to access

Nachteile:

Till now the program is working without issues or difficulties

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Hi Mohamed! We are thrilled to receive such a great rating, thank you so much for!!

Bereketeab
Customer service executive in Äthiopien
Verbraucherdienste, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Ziwo review

5,0 vor 3 Jahren

Kommentare: it's great. Have enjoyed it.

Vorteile:

It's very simple to use and effective. It's very helpful to handle calls with clients without hiccups.

Nachteile:

I think its great. I don't really have any complaints regarding the software.

Antwort von ASWAT Telecom & Media

vor 2 Jahren

Bereketeab, Thank you so much for taking the time to share your positive experience with us. We're really grateful for all the kind words!

ABDALLAH
Marketing manager in Saudi-Arabien
Lebensmittelproduktion, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

It is convenient for us.

5,0 vor 4 Jahren

Kommentare: Satisfied so far and will add a new agent.

Vorteile:

Overall control of our phone calls and employees. The ability to revise and make a better version of our work.

Nachteile:

nothing in general but wish to pay less even that it's price is fare.

Antwort von ASWAT Telecom & Media

vor 4 Jahren

Thanks so much Abdallah!