Naverisk Erfahrungen

Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

Kommentare: I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

Vorteile:

simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

Nachteile:

all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

Good Product but needs work

Kommentare: Good Product, worked well but sometimes missed alerts

Vorteile:

Has a lot of features and are customizable, work most of the time.

Nachteile:

A bit slow on connecting, too long to implement new features and interface some time will not load properly.

Limited product, horrible customer service

Kommentare: In looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time. ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.

Vorteile:

Easy to use and simple. Quick deployment. Responsive UI.

Nachteile:

Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.

Naverisk - Game changer

Kommentare: Been a loyal customer for 10+ years. Great team that are always available to help and teach our staff

Vorteile:

With Great Support and after sales training it stands out. Having real time monitoring of our clients Critical systems is a must for any MSP

Nachteile:

Mobile app requires more functionality. Built in remote splashtop needs some features.

Remote Management and Automation made easy

Kommentare: saves time, same money what could have been spent on third party applications, easy access

Vorteile:

remote access, patch management, automated tasks, alerts

Nachteile:

uninstall, or when the service appear offline while the server is still running (maybe corruption in the installation?)

Great all-in-one product

Vorteile:

Easy to use, was deployed in place of another product in less than a week and was in continuous use since

Nachteile:

additional integrations with quickbooks desktop, for instance

Amazing Functionality

Kommentare: Overall experience on Naverisk has been great. I find the system to be responsive and features are easily accessible.

Vorteile:

Creating projects and adding multiple users to a ticket. The various reporting function that are available. Being able to create script packs. Console option when viewing a device. All the device information that pulls through.

Nachteile:

Its very difficult to find older tickets on the system.

Naverisk

Vorteile:

Creating projects and adding multiple users to a ticket. The various reporting function that are available. Being able to create script packs. Console option when viewing a device. All the device information that pulls through.

Nachteile:

Its very difficult to find an old ticket.

Naverisk Review

Kommentare: Naverisk has been easy extremely user friendly, I have really enjoyed using it

Vorteile:

Creating projects and giving us the option add multiple users to tickets and project. Creating scripts on users devices pulling reports from Devices

Nachteile:

Searching for specific tickets need to be improved.

On the spot!

Kommentare: Haven't had many issues doing what I need to do. Surely when the apps have been updated and remote support goes down for a few minutes, but at least the software gets updated

Vorteile:

I can monitor my client sites on the go, and give them feedback 24/7

Nachteile:

It would definitely make a massive difference in my life if there was a full blown Mobile Application.

Naverisk as an RMM

Vorteile:

Naverisk has a very easy to use interface, is fast and easy to deploy and manage

Nachteile:

PSA could be improved and a more clearly defined part of the product

Naverisk RMM

Vorteile:

Naverisk is a comprehensive RMM solution with a rich feature set which continues to improve. Naverisk support is very good and the ability to deal with real people makes a refreshing change. Our engineers like the fact that it is easy to use and with the ticketing system and excellent remote access capabilities, it has become our primary tool for supporting our clients.

Nachteile:

The dashboard can be a bit busy and it takes time to get it properly configured, but it is worth the effort.

The BEST support in the Industry!

Kommentare: The issues alerts/tracking has been very helpful, as well as the extra centralized information and control. It gives me great tools to quickly resolve many issues behind the scenes while users are uninterrupted.

Vorteile:

Great product, but even GREATER support. In my nearly 30 years of business, they continue to provide the BEST support I have ever had in the industry. Hands down.

Nachteile:

Hard to answer as the product continues to grow. The few frustrations, like incorrect antivirus/security alerts, are usually due to limitations beyond their control.

Great Product, Easy to Use, Great Support

Kommentare: Overall a great product, easy to use, fast response of naverisk, small but active community on the forums,

Vorteile:

+Easy to use +Great scripting Tool +on-premise

Nachteile:

-setup is little complicated and documentation wasn't complete at the time we setup. but this has been improved over the years and upgrades are installed quit easy now. -new release of the software are sometimes slowly deployed

Everything you need for your MSP business

Kommentare: Does the job perfectly. Easy company to deal with. Support is excellent.

Vorteile:

What really clinched it for me was the fact that everything is in real time. No polling endpoints every few minutes like some other systems. Interfaces well with Xero (for accounting) to make billing a breeze. Lots of remote control options depending on the situation. Clearly laid out interface. Easy to find everything.

Nachteile:

Out of the box, alerting is a little verbose. Easily customised though.

Naverisk is an affordable, all in one solution

Kommentare: Naverisk allows us to manage more systems with fewer technicians. The support has always been responsive and stellar.

Vorteile:

Naverisk is a great asset to our company, allowing us to utilize a single program to maintain, service, monitor and patch our client systems as well as manage the support and service tickets.

Nachteile:

The on premise documentation for the Naverisk System upgrade procedures could be a little more explanatory, or the upgrade procedure could be more automated

Naverisk

Kommentare: Naverisk is easy to use and the support is outstanding, there is also a solid upgrade environment and feature requests from users are listened to and acted upon.

Vorteile:

We find that the Naverisk platform is by far one of the best MSP tools we use the fact you can have it as a on-prem solution is a great benefit from us as it is completely under our own control.

Nachteile:

The only negative if you can call it that is that is the design is a bit old fashioned and could do with a refresh.

Best value for money

Kommentare: All monitoring, patching and automation problems were solved with Naverisk, and it is helping us in the day to day work to assist our clients faster and solve their problems

Vorteile:

The product is very easy to use and includes all features needed by an MSP to be able to monitor, automate and patch manage his clients' infrastructure

Nachteile:

All this software features are of ease, nothing that I disliked

There is too much of a good thing

Kommentare: I feel I really never used it to its full potential because it just wasn't intuitive enough and presented too much at a time that important information was lost in the noise.

Vorteile:

It has a ton of features and can provide quite a number of benefits if they are used

Nachteile:

The interface is too busy and for all the features, you get lost in them and only end up using a handful. Too much digging is required to have things at the forefront of your display. It's information overload.

Excellent product, we use it daily and moved from Solar Winds very happy

Vorteile:

Single browser, everything in one dashboard. patch management, all the device info is easy to access, live chat, smnp, history, alerts, it really is a one stop show

Nachteile:

Look and style, it would be nice to see it modernised. this is me being particularly picky. I'd also like to see some improvements in SMNP, it would be better if there was a bigger pool of common devices, such as HP ProCurve switches, routers etc.

Awesome

Kommentare: The ability to manage all our clients machines and monitor usage centrally.

Vorteile:

The constant updates and bolt on's of new modules that allow for more and more control of systems monitored. The support of the software is top notch, their team is amazing.

Nachteile:

The granularity of reporting could be improved a bit, without the need of having someone on my end to do database pulls.

Amazing Product

Kommentare: This software has helped me to retain and build my customer base. Complete visibility of what is happening at each customer.

Vorteile:

Ease of Use, Value for Money, Support Personal, Functionality, Complete RMM, Patch Management. Completely White Labelable

Nachteile:

Needs a Mobile APP. Lack of communication when purchased by ECI software. Hopefully, now REP have it back

Essential tool for MSPs

Vorteile:

Makes remote support so easy for our customers - no need to guide end users through installing remote clients.

Nachteile:

Sometimes doesn't report when another Naverisk user is connected to a Client PC - would be great if this worked better.

Great RMM with plenty of options and support

Kommentare: Very good and constant communication, any issues resolved fast.

Vorteile:

Simple to use and feature rich. It also has alot of customisation options. Support is always on hand to help with any issues.

Nachteile:

would like faster feature implimentation, and an easier process to setup scripts. slight bug with custom views not resetting when selecting a different company.

Naverisk is our go to product for device management, support is superior compared to other vendors

Vorteile:

Devices Management, reporting, remote management. Ease of use and implementation was pretty simple.

Nachteile:

Would be good to have a mobile application so I can complete time entries from my phone , ipad etc.