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Über Naverisk

Fernüberwachungs- und Verwaltungslösung für Managed Service Provider mit eingebautem Geräteüberwachungs- und Ticketsystem.

Erfahre mehr über Naverisk

Vorteile:

The speed of which data is updated to the server, for example, the performance monitor. It's pretty much Realtime data.

Nachteile:

The ui/layout can be difficult to get used to, certain features don't appear to work all the time for instance the search feature.

Bewertungen zu Naverisk

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,8
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,8

Weiterempfehlungsquote

9,1/10

Naverisk hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 90 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (90)

Jon
Jon
President in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

5,0 vor 6 Jahren

Kommentare: I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

Vorteile:

simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

Nachteile:

all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

Manus
Web, Sales and Services Administrator in Südafrika
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best featured product for the price.

5,0 vor 3 Monaten

Kommentare: Overall, Naverisk offers many great features and plugins that make our every day management over our hundreds of clients an absolute breeze. I would definitely recommend Naverisk to anyone that has the need to manage multiple devices, whether it's an IT services provider or just an administrator in a large organisation looking to have better management over their devices.

Vorteile:

Reporting, monitoring, automation, RDP functionality all just works without a hitch. Deployment is super simple and fast. Once set up, deployment is pretty much turnkey. Also like the fact that we can run Python scripts to make certain tasks simpler and more autonomous.

Nachteile:

The ticketing system could use a bit more attention. Creating tickets can sometimes be tedious and searching through previous tickets can be cumbersome.

Joseppee
President in USA
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good Product but needs work

4,0 vor 2 Monaten Neu

Kommentare: Good Product, worked well but sometimes missed alerts

Vorteile:

Has a lot of features and are customizable, work most of the time.

Nachteile:

A bit slow on connecting, too long to implement new features and interface some time will not load properly.

Thomas
COO in Schweden
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The intentions are good

3,0 vor 11 Monaten

Kommentare: This could be such a good product, many feathers are there but it is always something that does not work. In every release it is something new that does not work. If something is fixed something new stops working. The development of the product is slow. I would assume that we create 2-3 support cases a week and have done so since we started using the system 1,5 years ago. We cannot trust that the status of the client agent is correct. I really believed in this company as they listened in the beginning of all our problems but now…no.We are looking at other systems now and it is hard to find a replacement as the product in general is god and featerrich.

Vorteile:

A complete solution, attractive price but you pay with frustration.

Nachteile:

A lot of problems, limited API, Slow response from support

Jesse
Admin and Finance Clerk in Südafrika
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review from an administrative perspective

5,0 vor 3 Monaten

Kommentare: Overall, the Naverisk system works well for our company, the service and automations make things easier for the technician and administrative staff.

Vorteile:

As an administrative employee the pros of Navrisk is the layout and ease of use the reporting section is as it offers an easy way to monitor the work done by our technicians on a daily basis. Another pro is that the Naverisk team constantly works on development and updates to the system.

Nachteile:

A con of the system would be that there are some sections that are a little complicated to work and find. As someone who works directly with admin, the client profiles would benefit with a full overview on services per company listed in a easy to view manner as this would assist the technicians on knowing what services the client has assigned to them, this may be a user error on my part but try as I might I cannot set this up (the system works well for clients that have remote support assigned but we cannot set up full client services on the system) Searching for tickets could have also been made simpler.

Roy
System/Network Engineer in USA
Maschinenbau oder Wirtschaftsingenieurwesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

I simply love Naverisk

5,0 vor 2 Jahren

Kommentare: I've installed and configured Naverisk at multiple employers and every time my experience with Naverisk has been fantastic.

Vorteile:

What I like most about Naverisk is that it isn't too complicated but gives you all the useful tools in one window. It's also lightweight. Other products I've used like Automate provide similar functionality but are much larger programs and don't operate as efficiently.

Nachteile:

I'll be 100% honest and tell you there really isn't anything I dislike. The product and team behind it have ALWAYS been excellent to work with.

Justin
Owner in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A Great RMM / PSA and Soon to Be Backup Solution

5,0 vor 3 Jahren

Kommentare: It had a bit of a learning curve to it, but their on boarding program with professional technicians was bar none the best value I've had with a company in this space. The forum provides fast updates and improvements, and the owners seem to actually care about the success of my business.

Vorteile:

Naverisk provides a single pane of glass from me to run my operation from. They provide access to all the important tools, scripting, logs, and more that I need to keep an eye on my customer's environments. Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.

Nachteile:

Like anything in a Post Catalina Mac Support world, the integrations for Mac could be better, but I haven't found anyone doing it better these days.

Johnny
Senior IT Technical Support in Libanon
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Remote Management and Automation made easy

5,0 vor 2 Jahren

Kommentare: saves time, same money what could have been spent on third party applications, easy access

Vorteile:

remote access, patch management, automated tasks, alerts

Nachteile:

uninstall, or when the service appear offline while the server is still running (maybe corruption in the installation?)

Andy
Andy
Founder in USA
Verifizierter Nutzer auf LinkedIn
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Limited product, horrible customer service

3,0 vor 5 Jahren

Kommentare: In looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time. ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.

Vorteile:

Easy to use and simple. Quick deployment. Responsive UI.

Nachteile:

Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.

Robbert
Technical Support in Südafrika
Computer-Vernetzung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

On the spot!

5,0 vor 2 Monaten Neu

Kommentare: Haven't had many issues doing what I need to do. Surely when the apps have been updated and remote support goes down for a few minutes, but at least the software gets updated

Vorteile:

I can monitor my client sites on the go, and give them feedback 24/7

Nachteile:

It would definitely make a massive difference in my life if there was a full blown Mobile Application.

Terry
CIO in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great product for the price

4,0 letztes Jahr

Kommentare: Easy to use and easy to deploy.

Vorteile:

Ease of use and easy to deploy. The company was a pleasure to work with, and as a CIO I use this software in 25+ locations

Nachteile:

The lack of a desktop ticketing API was a simple fix that should be incorporated sooner rather than later. Remote administration to the native admin profile would be a nice feature.

Dale
owner in USA
Computer-Vernetzung, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The BEST support in the Industry!

5,0 vor 2 Jahren

Kommentare: The issues alerts/tracking has been very helpful, as well as the extra centralized information and control. It gives me great tools to quickly resolve many issues behind the scenes while users are uninterrupted.

Vorteile:

Great product, but even GREATER support. In my nearly 30 years of business, they continue to provide the BEST support I have ever had in the industry. Hands down.

Nachteile:

Hard to answer as the product continues to grow. The few frustrations, like incorrect antivirus/security alerts, are usually due to limitations beyond their control.

Joshua
support technician in UK
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

the best remot emonitoring software about

5,0 vor 2 Jahren

Kommentare: amazing product that i would recommend to any business

Vorteile:

I like how this software makes working so much easier and efficient by managed all compnay devices neatly and having instant remote via splashtop or rdp

Nachteile:

sometimes the devices would show offline when they are on but this is minor and a restard sorts this

Richard
Owner in UK
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Everything you need for your MSP business

5,0 vor 2 Jahren

Kommentare: Does the job perfectly. Easy company to deal with. Support is excellent.

Vorteile:

What really clinched it for me was the fact that everything is in real time. No polling endpoints every few minutes like some other systems. Interfaces well with Xero (for accounting) to make billing a breeze. Lots of remote control options depending on the situation. Clearly laid out interface. Easy to find everything.

Nachteile:

Out of the box, alerting is a little verbose. Easily customised though.

Bob
Owner in Australien
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Solid foundation. Does the job but frustrating at times.

4,0 vor 2 Jahren

Kommentare: Overall positive but with the caveats previously described.

Vorteile:

It has the required features to manage & monitor devices.

Nachteile:

Some updates to the platform do not seem to be thoroughly tested or trialed with end users before deployment and generate time wastage. Example: saved custom views for Devices and Service Desk have stopped working after Naverisk has been updated, requiring recreation of the custom views from scratch. I have to take screenshots as a precaution.

Phil
Partner in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Naverisk Review

4,0 vor 3 Jahren

Kommentare: While there were bumps in the road and the software was not always the best or without issues, they have always been worked out and [SENSITIVE CONTENT HIDDEN] team has been great working through everything.

Vorteile:

Working with the Naverisk development team through the years to help them get to where they are at. Having them build in many of the features we asked for over the years was very helpful.

Nachteile:

Project Management and Cloud Spaces modules, both are rather useless to us.

Victor
HOD in Libanon
Computer- & Netzwerksicherheit, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best value for money

5,0 vor 2 Jahren

Kommentare: All monitoring, patching and automation problems were solved with Naverisk, and it is helping us in the day to day work to assist our clients faster and solve their problems

Vorteile:

The product is very easy to use and includes all features needed by an MSP to be able to monitor, automate and patch manage his clients' infrastructure

Nachteile:

All this software features are of ease, nothing that I disliked

Gerhard
founder in Deutschland
Informationsdienst, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great software with better support

5,0 vor 2 Jahren

Vorteile:

loved most how much information i get from the client, after an easy agent installation

Nachteile:

sometimes i get a little lost in the menus. oh and i cannot directly close tickets from emails

Matt
President in Kanada
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Naverisk Saved my business

5,0 letztes Jahr

Kommentare: Naverisk was the one stop shop for my MSP business. Remote support, Patch Management and a Help Desk Ticket system all in one.

Vorteile:

The seemless integration with Splashtop is fantastic. I also love the hardware and software inventory.

Nachteile:

Navigation of the workflow (what is where) takes some getting used to. Not as intuitive as other products yet works really well

Chris
Managing Director in UK
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Top Server Monitoring

5,0 vor 2 Jahren

Kommentare: A great support solution for IT companies. Should always be considered. Very scalable with a host of features.

Vorteile:

Very easy to use from any location as it is Cloud hosted. Easy to group clients in their customer group. Easy to deploy.

Nachteile:

Occasionally difficult to redeploy if connection to monitoring client was lost.

Sri
Sri
Founder in USA
Verifizierter Nutzer auf LinkedIn
, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Value for the money. Personalized Customer Service.

5,0 vor 6 Jahren

Kommentare: Automating management of distributed client devices.

Vorteile:

It's the balance between the number of features vs ease of use. Not bloated like some of the competition. Speed of Agent Deployment, Remote Control and Accepts the wide variety of general scripts.

Nachteile:

User Interface could be better. Some of the built-in reports are not adequate for our compliance needs.

Jacques
IT in Neuseeland
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We have used Naverisk from day one, and have never considered anything else. It works great!

5,0 vor 6 Jahren

Vorteile:

It's ability for us to easily manage and monitor our customers. And the availability and efficiency of support staff when any assistance is required for any reason what so ever.

Nachteile:

Not the easiest to use from a mobile phone when required, but other than that I have no cons to report.

Shaun
CTO in UK
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great RMM with plenty of options and support

5,0 vor 2 Jahren

Kommentare: Very good and constant communication, any issues resolved fast.

Vorteile:

Simple to use and feature rich. It also has alot of customisation options. Support is always on hand to help with any issues.

Nachteile:

would like faster feature implimentation, and an easier process to setup scripts. slight bug with custom views not resetting when selecting a different company.

Mario
IT technical support in Libanon
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Quick Feedback

5,0 vor 2 Jahren

Kommentare: easy to use, save time, good features

Vorteile:

User Friendly, remote management, automation

Nachteile:

Uninstall (sometimes the installation gets corrupted and the devices go offline)

Allan
Technical Director in Neuseeland
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Naverisk is our go to product for device management, support is superior compared to other vendors

4,0 vor 6 Jahren

Vorteile:

Devices Management, reporting, remote management. Ease of use and implementation was pretty simple.

Nachteile:

Would be good to have a mobile application so I can complete time entries from my phone , ipad etc.