Naverisk Erfahrungen

Naverisk 2022

Kommentare: Excellent, support has always been responsive when required

Vorteile:

Easy of use and reliability, we currently host onsite but will be moving to cloud hosted after 5+ years

Nachteile:

Slightly better roadmap availability and release schedule

I simply love Naverisk

Kommentare: I've installed and configured Naverisk at multiple employers and every time my experience with Naverisk has been fantastic.

Vorteile:

What I like most about Naverisk is that it isn't too complicated but gives you all the useful tools in one window. It's also lightweight. Other products I've used like Automate provide similar functionality but are much larger programs and don't operate as efficiently.

Nachteile:

I'll be 100% honest and tell you there really isn't anything I dislike. The product and team behind it have ALWAYS been excellent to work with.

Limited product, horrible customer service

Kommentare: In looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time. ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.

Vorteile:

Easy to use and simple. Quick deployment. Responsive UI.

Nachteile:

Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.

Remote Management and Automation made easy

Kommentare: saves time, same money what could have been spent on third party applications, easy access

Vorteile:

remote access, patch management, automated tasks, alerts

Nachteile:

uninstall, or when the service appear offline while the server is still running (maybe corruption in the installation?)

Great all-in-one product

Vorteile:

Easy to use, was deployed in place of another product in less than a week and was in continuous use since

Nachteile:

additional integrations with quickbooks desktop, for instance

A Great RMM / PSA and Soon to Be Backup Solution

Kommentare: It had a bit of a learning curve to it, but their on boarding program with professional technicians was bar none the best value I've had with a company in this space. The forum provides fast updates and improvements, and the owners seem to actually care about the success of my business.

Vorteile:

Naverisk provides a single pane of glass from me to run my operation from. They provide access to all the important tools, scripting, logs, and more that I need to keep an eye on my customer's environments. Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.

Nachteile:

Like anything in a Post Catalina Mac Support world, the integrations for Mac could be better, but I haven't found anyone doing it better these days.

Naverisk - Game changer

Kommentare: Been a loyal customer for 10+ years. Great team that are always available to help and teach our staff

Vorteile:

With Great Support and after sales training it stands out. Having real time monitoring of our clients Critical systems is a must for any MSP

Nachteile:

Mobile app requires more functionality. Built in remote splashtop needs some features.

Best remote profesional software availble

Kommentare: 10 years a client, never an issue or a problem.
Great customer service and product.
im a small business with only 2 clients left to look after
365 taken alot of business away.

Vorteile:

the fact they are understanding, its like a 7 star service at Dubai Burj

Nachteile:

nothing, just inflation nice to able to claim vat back from the goverment.

Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

Kommentare: I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

Vorteile:

simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

Nachteile:

all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

Naverisk PSA and RMM

Kommentare: Naverisk have been really supportive with questions or any issues we've had and always responded promptly but also been proactive in making us aware of new features too.

Vorteile:

Produce is consistent and reliable, we really like that it notifies us straightaway when devices go offline or there are Critical Issues.

Nachteile:

Would like more integration into Microsoft 365, Azure AD and Endpoint Manager (Intune)

Naverisk Review

Kommentare: Naverisk has been easy extremely user friendly, I have really enjoyed using it

Vorteile:

Creating projects and giving us the option add multiple users to tickets and project. Creating scripts on users devices pulling reports from Devices

Nachteile:

Searching for specific tickets need to be improved.

Naverisk as an RMM

Vorteile:

Naverisk has a very easy to use interface, is fast and easy to deploy and manage

Nachteile:

PSA could be improved and a more clearly defined part of the product

Long time user of Naverisk at my last MSP.

Kommentare: Naverisk made my life comfortably easy for about eight years.

Vorteile:

The software is great and Windows support is strong and fully featured. The remarkable customer support was my favourite thing about it though, being able to get an answer to a question in a few minutes by email is something I haven't seen with any other RMM.

Nachteile:

The Mac client seems unreliable but that seems to be the case with every RMM I have tried so that's probably a Mac thing.

Naverisk is an affordable, all in one solution

Kommentare: Naverisk allows us to manage more systems with fewer technicians. The support has always been responsive and stellar.

Vorteile:

Naverisk is a great asset to our company, allowing us to utilize a single program to maintain, service, monitor and patch our client systems as well as manage the support and service tickets.

Nachteile:

The on premise documentation for the Naverisk System upgrade procedures could be a little more explanatory, or the upgrade procedure could be more automated

Very nice software

Kommentare: server and user problem troubleshooting, check server, and configuration for server and

Vorteile:

easy access to servers, that help monitor faster, shutdown servers without accessing the server

Nachteile:

yes all the features are very good and very useful,its help the service feature to run services without getting into the server

Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease.

Kommentare: Naverisk gives us more control, flexibility and functionality for the adequate price.

Vorteile:

Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.

Nachteile:

Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use.

Best value for money

Kommentare: All monitoring, patching and automation problems were solved with Naverisk, and it is helping us in the day to day work to assist our clients faster and solve their problems

Vorteile:

The product is very easy to use and includes all features needed by an MSP to be able to monitor, automate and patch manage his clients' infrastructure

Nachteile:

All this software features are of ease, nothing that I disliked

Great RMM for MSPs

Kommentare: Easy Remote Monitoring and Management with fantastic backend support and greta Value for money.

Vorteile:

The support & features, value for money. As a MSP you need the backup at the backend for the service that you provide for your customers and Naverisk is doing this. We have worked with several RMM platforms before and, given that there is a learning curve with every single one, Naverisk just stood out in terms of support, features, functionality and value. They always come back with a quality answer. Always got an answer within a very short timeframe and it alwasy was a workable solution. Top notch.

Nachteile:

The interface could be prettier (e.g. tiered, drawers) = more modern. There were some quirks with the remote access software but an update fixed it and it works fine.

Essential tool for MSPs

Vorteile:

Makes remote support so easy for our customers - no need to guide end users through installing remote clients.

Nachteile:

Sometimes doesn't report when another Naverisk user is connected to a Client PC - would be great if this worked better.

Easy and Flexible

Kommentare: I've been using Naverisk since 2010, from the very first versions. It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs.

Vorteile:

Extremely easy; Flexible and customizable; It fits to MSP and IT Departmanet Full set of features that makes Naverisk an all-in-one plataform. BI interface, that is a great advantage from other tools that I tested.

Nachteile:

- Support is not in Portuguese :( (my native language) - you must know what you're doing in the platform. it doesn't have any crystal ball inside (at least the current version)

Naverisk review

Kommentare: All in all a very solid system, makes configuration and monitoring very easy to use for multiple clients, just the ticketing features/layout may need some work in my eyes

Vorteile:

The integration of the remote software and monitoring, as it's very easy to use and there is many features which go into detail as well as the scheduling/device tasks which don't require you to even remote on to the pc, all make for a very solid experience

Nachteile:

The ui/layout can be difficult to get used to, certain features don't appear to work all the time for instance the search feature

All-in-one product to support your business and your customers

Vorteile:

Simple to deploy with support throughout. Provides a quick and easy way to manage many of the daily IT requirements of business for you and your customers. Fast and responsive support.

Nachteile:

Push authentication for MFA would be an improvement on Google Authenticator code input at each login...

Naverisk RMM has transformed our Business

Kommentare: Increased Revenue
Decreased time to resolve issues

Vorteile:

The Naverisk RMM solution has transformed how we do business. It has enabled us to support significantly more endpoints and provide our customers with best in class service. Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum. The Naverisk team has been very responsive to support requests and available for their "unlimited training" when we have a question. After using a number of other MSP RMM solutions we have found that Naverisk has been the best fit for us and our clients.

Nachteile:

The road map for future releases has been somewhat unclear in the past however now that it has been bought back by the original developers we have seen better communications.

Quick Feedback

Kommentare: easy to use, save time, good features

Vorteile:

User Friendly, remote management, automation

Nachteile:

Uninstall (sometimes the installation gets corrupted and the devices go offline)

The use of Naverisk

Kommentare: We are now in control of the patch management from our customer computers en servers

Vorteile:

The patchmanagement was the main goal for our company

Nachteile:

The helpdesk tool looks a little bit complex