Fullbay Erfahrungen

Fullbay was solution we needed

Kommentare: Fullbay truly transformed our business. The manner in which we managed shop operations was very haphazard and "seat of the pants" before we adopted Fullbay. Fullbay provided us with a roadmap to streamlining much of our processes. It's not a magic bullet, and it only works if you use it as intended. I personally believe that we could improve in a number of areas of our Fullbay usage if we had the time to stop and really focus on it. Overall, I am very pleased with Fullbay and believe it was a great choice for us.

Vorteile:

Fullbay has many great features and has continued to improve and evolve since we adopted it in 2016. I think the best features are its relative ease of use, and the available tutorials. I also particularly like the inventory module. This is one area that I think we struggled with previously, and although the software does not solve all of our problems, it gives us the tools and framework to truly streamline our parts processes. Also, we are seeing more and more of our customer's making use of the portal. I think this feature holds a lot of promise for the future.

Nachteile:

I really do not personally have any major complaints about Fullbay. We've experienced a few glitches with the interface with our accounting software, but these issues are usually quickly resolved. I suppose one personal issue is the speed with which the product as evolved has more or less left me behind. The level at which I use Fullbay does not take me into the day to day tasks as it once did. As the result I have to play catchup at times. But again, there are always excellent tutorials that usually get me to where I need to be.

An invaluable addition to our bucket

Kommentare: The biggest benefit from Fullbay is the ability to go from 3 office folks typing invoices all day every day to put out perhaps 80-100 invoices daily to going to well over 150 invoices daily with one person reviewing and forwarding the invoices. The customers like the accuracy and immediate billing we can provide. Any outstanding bills can be easily reviewed and followed up on.

Vorteile:

The ability to shift invoice creation away from paper work orders to field techs getting their actual input without the need to interpret what the may or may not have meant. The learning curve for techs was short and easy for even our most tech challenged mechanics. We would not be where we are today without fullbay.

Nachteile:

Overall Fullbay covers all bases in our approach to customer service. Some of the reporting is a bit short on the tech side but I find it very hard to find fault with the product.

Not Impressed

Kommentare: None, after a week of signing up found out I was going to have to spend alot of money to get my data moved in order to even use the software. I do not reccommend Fullbay to anyone, I'll tell all my Independent Truck Repair Group friends as will as HDA truck pride TSE's that they should look elsewhere. I'm currently recommending Digital Wrench to those that ask.

Vorteile:

I liked that it is internet based and can be integrated with other softwares in addition to tracking time, inventory and various reports.

Nachteile:

Too expensive, Fullbay wanted to charge alot of money to start and then charge more to pull my old data over from our old program that did 80% of what Fullbay does with no monthly costs or fees. Seems like you get nickel and dimed with this software paying to add a user and everything you go to add costs more per month and results in a high monthly bill versus our other program that was paid for at a cost of less than $1000 for multiple computers.

Couldn't do without

Kommentare: Fullbay is fairly easy to learn and use on the surface. Which is good to get new people use to the system and allow them to begin using Fullbay from day one. Upon some familiarity to the program you can begin to run very specific reports and view metrics on parts margins, technician efficiency, and all sorts of revenue analytics. And for me specifically I reach out to support weekly with questions and ideas for improvements. They are great to work with, communicate updates as needed, and are very knowledgeable of the random things I'm looking for.

Vorteile:

The volume of reports available, level of detail that is accessible, and the capabilities of the program. Ease of integration into QB's and the addition of Motor to the program.

Nachteile:

Some of the larger reports takes a few seconds to generate (I know right). Along with sometimes to can get lost in the amount of data you can have access to.

FullBay

Kommentare: My overall experience with FullBay has been great. I really like the product. I like the support they give me. I like the constant innovations. Highly recommend.

Vorteile:

I really like a lot about this program. It is our main shop program. We use it for billing, inventory management, technician efficiency and as a mobile app for our service trucks. Easy to use. They are constantly upgrading the product. Very responsive to suggestions.

Nachteile:

The only complaint that I have about the software is that it only migrates information to Quick books. I would like it to be able to migrate to Sage as well.

Great Software + Great Value = Happy Customers

Kommentare: We had trouble keeping track of "extras" on SOs. When we got to the end of the job and were over on hours, the technicians wouldn't remember why and we missed a lot of opportunity to bill for hours correcting unauthorized work. Fullbay has allowed us to easily create action items and have the customer authorize, prior to starting the work which means we can bill for all the techs time!

Vorteile:

The ease of setting up SO's and communicating with our customers.

Nachteile:

Time Reporting!!! Would like the ability to readily track technicians time and better time reporting options.

Best Truck Repair Software I Have Ever Used!

Kommentare: Great! the whole team at fullbay is always helpful

Vorteile:

I like the flow of the software. It is very intuitive. I don't need to build wok-arounds to make it fast and effective. The program was built by people in the truck repair industrie not by a software company guessing how should do business.

Nachteile:

I don't have many cons for this software because when I make a suggestion it usually gets addressed in the next update or two.

Love My Fullbay

Kommentare: Overall, I love fullbay, my customers like the functionality.

Vorteile:

I love the ease of use, and how customizable it is for my business. I like that I can do everything ything from my laptop/ IPad, Phone, etc. I like that any question I have, or anytime I need help, its just a phone call of email away. The Fullbay crew is very knowledgeable and helpful.

Nachteile:

Since a good portion of my customer’s units are heavy equipment or utility trucks, it would be helpful if some units had the option to record and track Hours instead of miles. Some tasks still seem a little clunky, but it’s always improving. An option to print an Invoice Pro-forma without having to invoice the work order first, would be great.

Overall great software

Vorteile:

It is an easy to learn program. Helps with time management and helps all supervision be on the same page as to what is at the shop and how to prioritize it.

Nachteile:

Some minor slow downs I think do to traffic. Doesn’t have an option for push notifications. And any note put on the so you have to open so to view. Timesheet editing especially on action items could be simpler. Some customers not happy with new aperiance of the invoices.

GREAT PRODUCT!!

Kommentare: FULLBAY HAS ALWAYS HAD GREAT CUSTOMER SERVICE AND TRAINING.

Vorteile:

THE ONLY PRODUCT WE FOUND THAT IS TRULY BUILT FOR TRUCK AND TRUCK REPAIR.

Nachteile:

ONCE YOU UNDERSTAND THE SOFTWARE IT IS REALLY EASY TO USE.

Best software I have used yet!

Kommentare: Love it!

Vorteile:

Ease of use. Tracking tech billed hours. Emailing est. is super easy. Staying in contact with customers is also very easy. Our customers love that they have a port they can use to look up history and repairs.

Nachteile:

The parts is a little hard to navigate at first. Easier as time goes on but that seems to be the most difficult.

Mandate

Kommentare: I kid you not we find and learn things about this program every day, we are still learning how to use the reports. I would like to see one thing change though I would like to be able to look up a part number I used on a previous service order, a search bar where when I plug in the part number it would bring up the service orders the part was used on both previous and current SO's.

Vorteile:

This software is so comprehensive it does everything we as a large diesel and automotive shop need. It can be used to manage multiple shops, and we can fluidly go-between the shops. It manages our special-order parts and our inventory. Plus they are always making it better as we go. We bought this software when it was still in its early stages and we have made suggestions to help improve the software and we were heard and we saw the changes.

Nachteile:

I was initially not happy with the point of sale set-up but I have seen vast improvements with it and I'm looking forward to the recent changes that have been made.

The all in one solution for Truck and Trailer Maintenance

Kommentare: The Fullbay software covers a lot of the aspects of maintenance. You can track labor times to make sure your technicians are working efficiently. You can track maintenance for any piece of equipment. You can also track and maintain parts and parts inventory. On the administration side of things you can pull any reports you need to keep records of what a piece of equipment is costing you or saving you on the bottom line.

Vorteile:

This software is setup and optimized to get you up and running, when it comes to maintaining your personal fleet or an outside customers equipment. It covers every aspect rather its tracking PM/Service schedules, parts, and/or labor times. This is the one and done piece of software that will be all you need to run a shop.

Nachteile:

The only cons that I have is that I didn't have this software sooner. It really saves time and money!

FullBay

Kommentare: I've worked with different shop software- from Reynolds & Reynolds to NAPA Tracs to this one. Although they all had their good points for their time, Fullbay seems to evolve as the need arises. Whatever makes my job easier is good with me.

Vorteile:

The layout makes sense. After a few minutes of familiarizing myself with the categories and functions, it became pretty simple.

Nachteile:

Not much. If I encounter something that could be 'tweaked', support is usually agreeable to take a look at it.

Above & Beyond

Kommentare: Great to deal with - support goes above and beyond to help!!!

Vorteile:

The software helps track a job from start to finish which keeps the shop and customer happy!

Nachteile:

Can be a little over whelming at first and takes a little time to learn.

Fullbay Review

Kommentare: Overall the program is great easy and quick!

Vorteile:

I like the fact you can paper trail without paper, with problem of lost inventory this helps with pinpointing who is doing what right or wrong!

Nachteile:

Probably if I only only have a partial part number its no help ...I would like for the cross references to pull up automatically.

Powerful

Kommentare: Employee efficiency and productivity reports, parts and inventory management, and Unit history reports, have given us a real handle on our service business.

Vorteile:

This software enables shops to follow a process for Service Orders, Purchase Orders, Invoicing, and everything in between. It even holds you to the process, users cannot proceed without completing each step in order. It's customizable, has great integrations, and excellent Reports for the back office. Also customers and vendors can access their portal and view reports and complete actions.

Nachteile:

Can't think of any cons, it's all been excellent!

Our opinion of "Fullbay"!

Kommentare: Once everything was loaded and we went thru several of your Webinars (thank you very much for having them), We utilize more and more everyday.

Vorteile:

Invoicing! We depend on Fullbay every day, Rain or Shine! And we have had plenty of shine with the product. We now use it for the majority of our software needs! All updates are easy to understand as well!

Nachteile:

The time it took me to find and learn certain materials! AND "we" are still learning new stuff everyday!

great product

Kommentare: Fullbay support has been great to help through problems or situations that arise

Vorteile:

Easy to use and understand. Easy to track technician effeciency. Lots of different reports.

Nachteile:

sometimes the software will take a long time on certain service orders.

Fullbay Review

Vorteile:

I really appreciate the Help/Training functionality. When you are learning so much, so fast, it is really useful to be able to go back and search for the "How Too" on a topic you missed, or weren't using initially.

Nachteile:

I wish that we could have the option to leave notes on inventory adjustments. It would be very helpful to be able to go back and know exactly who and why made the inventory adjustment. I would also like it if we could create our own mandatory fields for the Technician users. This would ensure that all pertinent information was gathered.

Fullbay is great software

Vorteile:

Ease of data input, tracking of calls,

Nachteile:

unable to track storage of vehicles on rotation calls.

Fast Start

Kommentare: Our organization is a multi-faceted business with several Business Units. I was able to set up each Business Unit as Customers and within those customers define Units that are repaired. Additionally, we were able to start invoicing out of the box when we opened up to the public.

Vorteile:

Intuitive, simple to use. Love the Parts Inventory Management.

Nachteile:

Once you understand the "cycles", you can breeze through implementation.

Great Software

Vorteile:

It's an online software, great for mobile technicians and how easy it is to use.

Nachteile:

Tracking technicians time has too many steps. We would like to be able to look at an SO and see how much time each Tech has on an action item even with multiple techs on each step.

Fullbay Opinion

Kommentare: I enjoy using Fullbay. The training team was great, and if I ever need support, they are always there, and very helpful.

Vorteile:

I like that the techs can log into a job, and hours can be tracked. Also, having the techs entering their comments is a great feature.

Nachteile:

I would like to see invoiced hours show on printed invoices for customers. This has been one complaint we have received since using Fullbay.

Fullbay Process

Kommentare: Works well for me and making any adjustments in the system is very user friendly

Vorteile:

As HR it is a simple process entering new employees into the system

Nachteile:

Not much with the position i hold with the company. Great customer service if i have any issues or questions