Fullbay Erfahrungen

The "Best" heavy duty repair shop software on the market.

Vorteile:

The founders and their team are completely committed to providing the ''very'' best software to the heavy duty diesel truck,trailer,reefer repair shops. There isn't any other software on the market that can compete with the features and functionality of Fullbay. From the software layout, to the real time invoicing, real time stats on every job which include technician performance, the profitability on labor & parts, to the complete step by step visibility of jobs by everyone including the customer. This software is a game changer for those companies that are ready to take their business and customer experience to the next level. "The very best feature for me personally, is the ability to login anytime from just about anywhere and see own my company is performing!"

Nachteile:

If I had to say something here, it would be that i would like to see the reporting capabilities to be more robust, but this is just my opinion of course.

Fullbay rocks

Kommentare: It has been a good software to keep track of the financials and the productivity of the company so far.

Vorteile:

I like that I can keep easy records of the financials. It links with Quickbooks and our processing payment software.

Nachteile:

Uploading inventory can be a little chaotic but customer service has always been helpful when I have issues.

Not Impressed

Kommentare: None, after a week of signing up found out I was going to have to spend alot of money to get my data moved in order to even use the software. I do not reccommend Fullbay to anyone, I'll tell all my Independent Truck Repair Group friends as will as HDA truck pride TSE's that they should look elsewhere. I'm currently recommending Digital Wrench to those that ask.

Vorteile:

I liked that it is internet based and can be integrated with other softwares in addition to tracking time, inventory and various reports.

Nachteile:

Too expensive, Fullbay wanted to charge alot of money to start and then charge more to pull my old data over from our old program that did 80% of what Fullbay does with no monthly costs or fees. Seems like you get nickel and dimed with this software paying to add a user and everything you go to add costs more per month and results in a high monthly bill versus our other program that was paid for at a cost of less than $1000 for multiple computers.

Love My Fullbay

Kommentare: Overall, I love fullbay, my customers like the functionality.

Vorteile:

I love the ease of use, and how customizable it is for my business. I like that I can do everything ything from my laptop/ IPad, Phone, etc. I like that any question I have, or anytime I need help, its just a phone call of email away. The Fullbay crew is very knowledgeable and helpful.

Nachteile:

Since a good portion of my customer’s units are heavy equipment or utility trucks, it would be helpful if some units had the option to record and track Hours instead of miles. Some tasks still seem a little clunky, but it’s always improving. An option to print an Invoice Pro-forma without having to invoice the work order first, would be great.

Overall great software

Vorteile:

It is an easy to learn program. Helps with time management and helps all supervision be on the same page as to what is at the shop and how to prioritize it.

Nachteile:

Some minor slow downs I think do to traffic. Doesn’t have an option for push notifications. And any note put on the so you have to open so to view. Timesheet editing especially on action items could be simpler. Some customers not happy with new aperiance of the invoices.

GREAT PRODUCT!!

Kommentare: FULLBAY HAS ALWAYS HAD GREAT CUSTOMER SERVICE AND TRAINING.

Vorteile:

THE ONLY PRODUCT WE FOUND THAT IS TRULY BUILT FOR TRUCK AND TRUCK REPAIR.

Nachteile:

ONCE YOU UNDERSTAND THE SOFTWARE IT IS REALLY EASY TO USE.

VERY HAPPY

Kommentare: FULLBAY IS CONSTANTLY IMPROVING THE PROGRAM, HAS A GREAT SUPPORT STAFF. ONE OF OUR PREVIOUS EMPLOYEES EVEN WENT TO WORK FOR THEM ON THERE HELP DESK.

Vorteile:

FULL BAY HAS HELP US WITH JOB ORGANIZATION, SHOP FLOW, AND EFFICACY .

Nachteile:

THERE NEEDS TO BE A BETTER WAY TO PRIORITIZE JOBS.

Fullbay

Kommentare: The ease of tracking calls and sending estimates and invoices to customers

Vorteile:

Ease of creating Service orders and invoicing tickets

Nachteile:

Sometimes finding vin# for Trailers after verifying they are right

Great Product

Kommentare: We have experienced many benefits with using Fullbay. We have been able to capture inventory and accurately show usage. Keeping track of core returns is much easier. Knowing the exact amount owed on open invoices is clearly displayed. Being able to invoice our customers timely and know at what point of the repair process a unit is at without leaving the office is a huge benefit.

Vorteile:

The system has allow our company to cut down on the timeframe of invoicing to our customers. It has also allowed us to be more efficient when ordering parts, by keeping the technicians working in their bays and not at the parts counter.

Nachteile:

I only wish for a little more editing options. We have had one issue with a counter sale that somehow did not get moved to Quickbooks, and payment was received. It left a balance on Quickbooks even though it showed to be exported, it was not.

Fullbay Review

Kommentare: We really like how much this software has streamlined our entire process. From taking the service order to invoicing, it is a smooth slowing system. It helps us track parts, technician time, etc.

Vorteile:

Ease of invoice Reporting Tracking task and repairs Tracking cost

Nachteile:

Not very many cons. Sometimes it can be hard to navigate

Business Management software for any size company

Kommentare: Full bay has saved us tens of thousands of dollars already. The reduction of data entry in accounting allowed us to consolidate two positions into one, freeing up an entire salary. The ability to catalogue and maintain an accurate inventory has allowed us to start implementing an inventory reduction strategy, and the ability for Customers to authorize estimates online, and view documents through their portal is amazing! Although we're still training our Customers to use these features, it will be a continual time saver as we continue to expand.

Vorteile:

Fullbay has enabled our business to continue its double digit growth by managing our inventory, providing insight into Technician productivity and by reducing the manual entry of accounting and administration functions. We have been able to go paperless and live, while providing our Customers greater insight.

Nachteile:

I would like the ability to filter further with a number of reports, however, for the general user, the reporting is adequate.

Mandate

Kommentare: I kid you not we find and learn things about this program every day, we are still learning how to use the reports. I would like to see one thing change though I would like to be able to look up a part number I used on a previous service order, a search bar where when I plug in the part number it would bring up the service orders the part was used on both previous and current SO's.

Vorteile:

This software is so comprehensive it does everything we as a large diesel and automotive shop need. It can be used to manage multiple shops, and we can fluidly go-between the shops. It manages our special-order parts and our inventory. Plus they are always making it better as we go. We bought this software when it was still in its early stages and we have made suggestions to help improve the software and we were heard and we saw the changes.

Nachteile:

I was initially not happy with the point of sale set-up but I have seen vast improvements with it and I'm looking forward to the recent changes that have been made.

Fullbay has helped us see our business processes from a new perspective.

Vorteile:

I like the real time capabilities of creating service requests and through to the final invoice. The reporting is thorough and precise and helps us find weaknesses and inefficient processes. The customer portal has proven to be very useful for active customers. We like the quoting and order feature of the parts process with our vendors. The PM tracking and reporting is very robust and accurate. It seamlessly interfaces with Quickbooks and recognizes when it fails to export and item. Overall we we are very happy with Fullbay and we intend to continue using it. It gets better every day.

Nachteile:

Some customers do not like the portal and we have to save each estimate, SO, and Invoice as a pdf and email it to them. The parts and inventory system has some glitches when transferring parts across divisions. Scheduling and tracking service calls cannot be done completely with Fullbay. Tracking daily service types, calls, and sorting them is also difficult ( but we know it is coming soon). Still I feel like these "cons" are soon to be sorted out and we look forward to new releases and functionality.

Great software that makes my job easier.

Kommentare: The experience has been great. When I call for support I never have to wait and everyone I have spoke with is really knowledgeable with the product. Everyone at Fullbay is always helpful and always try there best to help out.

Vorteile:

I like the fact that it tracks all of your customers repairs and maintenance. Easy to track invoices that have been paid or not. The biggest thing for me is that Fullbay is geared toward the heavy duty diesel industry. When I first started this business I spent a ton of time trying different software and none of them added up to what I was used to at the dealerships and then I seen Fullbay pop up on one of my searches and I couldn't give them my money fast enough. I will continue using this software and would highly recommend it to any business big or small.

Nachteile:

I do not have any complaints about this software.

FullBay

Kommentare: I've worked with different shop software- from Reynolds & Reynolds to NAPA Tracs to this one. Although they all had their good points for their time, Fullbay seems to evolve as the need arises. Whatever makes my job easier is good with me.

Vorteile:

The layout makes sense. After a few minutes of familiarizing myself with the categories and functions, it became pretty simple.

Nachteile:

Not much. If I encounter something that could be 'tweaked', support is usually agreeable to take a look at it.

FullBay Power!

Kommentare: Friendly, helpful staff.

Vorteile:

Very nice program, good support, relevant information and topics.

Nachteile:

Wiring diagrams in Motor not comprehensive enough.

Got my life back

Kommentare: Fullbay enables me to stay on top off my business as i go. I used to have to take days away from work for invoicing, quotes, and other office work. Now when the invoice is ready the only thing left to do is collect the money.

Vorteile:

Most of my business is mobile/onsite repairs so I like how versatile the software is in the fact that it runs on multiple platforms.

Nachteile:

The maintenance tracking needs some improvement. It needs to be a little easier to see when the particular services are due

Love our Fullbay!

Kommentare: I cant say enough good things about Fullbay, I am so happy with what we can do with the software.

Vorteile:

The greatest advantage of Fullbay for us is workflow and going paperless. The ease at which I can access any information I need is second to none!

Nachteile:

Inventory and applying credits to SO's is the toughest issue for me. An actual app for android or apple would be a welcome addition for my techs.

Above & Beyond

Kommentare: Great to deal with - support goes above and beyond to help!!!

Vorteile:

The software helps track a job from start to finish which keeps the shop and customer happy!

Nachteile:

Can be a little over whelming at first and takes a little time to learn.

Fullbay Review

Kommentare: faster estimate to invoice times

Vorteile:

Doing estimates takes half as much time with full bay lets you know what your costs are and profits before you do the job. Allowing you time to bid more jobs.

Nachteile:

Little bit of learning curve to figure out software

Where were we without Fullbay?

Kommentare: Fullbay has helped with inventory management, time management, and efficiency in our shop.

Vorteile:

The ease of use. My customers can see the progress of their unit, my techs can look at repair orders and type up their notes from any device and anywhere, I can monitor what is happening without having to be in the shop every minute of the day. It makes my life easier.

Nachteile:

Sometimes the updates, do not really help or make changes that benefit my business.

HOW I LIKE FULLBAY

Kommentare: I HAVE HAD A GREAT EXPERIENCE WITH FULLBAY AND I LOVED THE FACT THAT I WAS ABLE TO DO ONE ON ONE TRAINING WITH SOMEONE. I LIKE THAT IF I HAVE AN ISSUE THEN I CAN CALL IN AND THEY WILL HELP YOU ON THE SPOT OR THEY WILL SEND IT TO SOMEONE THAT CAN HELP YOU.

Vorteile:

I LIKE THAT IT IS EASY TO FIND YOUR WAY THROUGH ANY AND ALL PARTS TO FULLBAY

Nachteile:

THAT IT LOGS YOU OUT IF YOU HAVE BEEN IDLE TOO LONG OR PULL UP ANOTHER WEB PAGE

Fast Start

Kommentare: Our organization is a multi-faceted business with several Business Units. I was able to set up each Business Unit as Customers and within those customers define Units that are repaired. Additionally, we were able to start invoicing out of the box when we opened up to the public.

Vorteile:

Intuitive, simple to use. Love the Parts Inventory Management.

Nachteile:

Once you understand the "cycles", you can breeze through implementation.

Great company-

Vorteile:

Easy to use- they have worked with us on programming that we need

Nachteile:

The accounting side integrates with Quickbooks but exports only and isn't real time. This causes some issues that we have had to work around.

fullbay

Vorteile:

the ease of use and function, It just makes sense and flows really nice

Nachteile:

that it does not work with Sage and there is not more limited to techs