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Über inSided

Die Online-Community-Plattform von inSided ist echtes SaaS: keine zusätzlichen Kosten oder Entwicklungsressourcen erforderlich, einfach einzurichten und zu skalieren.

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Nutzerbewertungen filtern (7)

Verifizierter Rezensent
Manager Digital Toon, Eneco, Oxxio, WoonEnergie in Niederlande
Verifizierter Nutzer auf LinkedIn
Erneuerbare Energien & Umwelt, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great service

5 vor 4 Jahren

Vorteile:

flexible, high end software which helps us to built a community around our brand, since 4 years.

Nachteile:

it is more expensive than other tools, which makes only is worth while with a solid businesscase .

Laura O.
Laura O.
Digital project manager a.i. in Finnland
Verifizierter Nutzer auf LinkedIn
51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Customer oriented company; they act as they preach!

4 vor 3 Jahren

Kommentare: Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation.

Vorteile:

All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach!

Nachteile:

Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release.

Verifizierter Rezensent
Community Manager in Niederlande
Verifizierter Nutzer auf LinkedIn
Unterhaltungselektronik, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great ideas, slow execution. Excellent support and culture.

3 vor 4 Jahren

Vorteile:

InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities. The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact. Customer support is excellent. Moderation workflow is good for smaller communities.

Nachteile:

The software is simple and without any development options to make front-end or back-end changes. Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community. Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed. Ideas for improvements are slow to be realised.

Verifizierter Rezensent
Online innovatie Telfort in Niederlande
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product for standard websites

4 vor 3 Jahren

Kommentare: A more professional forum than the open source version we were using, and it was alot cheaper than the competition.

Vorteile:

It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.

Nachteile:

It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all".

Brian V.
Community manager/Webcare employee in Niederlande
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

inSided review

4 vor 3 Jahren

Kommentare: inSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.

Vorteile:

It's stable and does what it has to do. Easy to use, new features are being added.

Nachteile:

It's a one size fits all solution so it can be hard to customise. Both for our own use and in regards of personalised content for our customers.

Maxime S.
Moderator in Niederlande
Internet, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The inSided platform is very easy to use.

4 vor 4 Jahren

Kommentare: Our customers can now find answers to questions that have already been asked online. This ensures that there is less contact with our Customer Service.

Vorteile:

Future requests are always taken seriously. They are always developing and improving to become better.

Nachteile:

It would be better if the customer can adjust even more himself. This is happening more and more though.

Oscar O.
COO in Schweden
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
5 vor 4 Jahren

Vorteile:

Super stable SaaS platform with specialised functionality makes a perfect match with every company with large customer bases and many customer interactions.

Nachteile:

Nothing so far.. Frictionless implementation and working on the ramp up phase currently. To early to give negative feedback or improvements ideas.