SecureLink Erfahrungen

SecureLink has worked really well for us

Vorteile:

The sign in and listing of all the servers are nice. For the most part its easy to use, but the interface is lacking some.

Nachteile:

The interface is lacking. I need to download an installer every time I want to connect to something. There is also some funky java things going on.

A solid replacement for vendor VPN that also provides basic remote access for staff with 2FA

Kommentare: Our small IT team is able to meet the needs of our vendors and external staff in much less time and with fewer maintenance tasks with SecureLink when compared to traditional VPN. Our HIPAA risk assessments and audits are more straight forward as we have detailed audit trails on every external connection through SecureLink while enforcing individual users accounts and two-factor authentication for every session. SecureLink always gave us the capability of shielding the vendor from having to know the network and application credentials needed in accessing the resources we were opening to them but now it also integrates with major privileged access management solutions (Cyberark, Thycotic, etc.) so that we can leverage that to maintain a single credential repository.

Vorteile:

We purchased SecureLink to replace most of our vendor VPN connections (except those needed for application interface data exchange) to simplify our administration of such connections while providing more comprehensive audit trails of exactly what was done during each session. SecureLink met our needs for both of those objectives.

Nachteile:

The user interface is dated in its design and their video replay of vendor activity still depends on Java or external media players. We are told a release this year will finally be based on pure HTML5 and eliminate the need for Java. The middle ranking that I gave this product in "features" was primarily due to the dated user interface and the lack of a pure HTML5 session player.

Good but needs a facelift and better assistance when problems occur

Kommentare: OVerall good. It's been a really great thing for our company to connect to 400+ customers.

Vorteile:

Centralized, secure place for most of our client connections.

Nachteile:

The user interface seems clunky and the process for connection can be clunky. Download file, click on file. When there are issues it's really difficult to figure out what's wrong. Really need to invest in better self-healing. For instance, sometimes i have to find the Slink?? folder, delete it and try again. Or reboot.

SecureLink as secure Remote support

Vorteile:

secure Remote support - catalogue all your customers so you will search and access - web interface - good fit resolution

Nachteile:

for me , I have used it for 2 years ago without any issues but for budget the management have decided to switch to cheaper app

Great Solution for Remote Support

Kommentare: We frequently use SecureLink to connect to servers to perform maintenance and provide support. It helps to have a security system that not only provides the needed network, but logs activity at the same time. We take security very seriously, so sites that use SecureLink are preferred over other methods.

Vorteile:

For most of the connections, there are not a lot of hoops to jump through and minimal setup on your workstation. It functions in the background and does not interfere with other connections. It is a pretty seamless solution for connecting remotely to customer servers and workstations.

Nachteile:

Rarely, but occasionally, you can run into issues where it appears the login was unsuccessful, but you can still log in. It doesn't happen often, but it can be very concerning.

Securelink review

Vorteile:

Easy to use, user friendly interface, intuitive.

Nachteile:

None that I can think of, once session crashes, computer needs reboot.

Remote user

Kommentare: Acceptable. It is rather clunky.

Vorteile:

The ability to work remotely. Access to all my files and programs from my home laptop.

Nachteile:

Too many steps to get connected to my work desktop.

I usually have no issues with secure link itself.

Kommentare: I'm able to gain remote access to agencies on the other side of the country in order to get contract work completed.

Vorteile:

It allows easy access to remote in to other networks in order to complete my work. Log in is easy and I don't have issues on my end

Nachteile:

Other agencies I deal with that use this struggle making it impossible for me to log in. They are unable to keep a dedicated computer logged in and on so that I can connect.

Easy to connect VPN Service

Vorteile:

I love that I can log into work quickly when I am running late. On the history tab, I am able to see all of my time sessions.The auditing Securelink offers is extensive. I like that the users connect to a central server and then the gatekeeper is listening for new requests to connect. SecureLink meets the needs of our organization for Privileged Access Management. We have successfully rolled this out to all external vendors, and their access to our production environment.

Nachteile:

Sometimes I have issues connecting to my vpn, but issues were always resolved quickly.Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon

Excellent

Vorteile:

Ease of access and transperancy with our health centers. The tool is widely adopted among our 400 customers.

Securelink Usage cons and pros

Kommentare: Overall the experience is good. But only suggestion is to improve the connectivity period.

Vorteile:

It is very easy to navigate to different client domains. There is proper distinguishable links for each clients and very easy process to get access of different client domains as well.

Nachteile:

I have faced connectivity issue with the software many times. Many client domains gets disconnected after few minutes without network interruption. Once the network gets disconnected at least the domain should wait for 20-30 seconds until new internet connection is established.

What's wrong with Secure link

Kommentare: I am still having difficulty getting into my domains with secure, and it goes down so much, I'm not sure if it's me or secure link.

Vorteile:

1. nothing 2. nothing 3. nothing and now I'm not liking this survey because it wouldn't take my first 3 answers because they were to short

Nachteile:

1. too many clicks 2. too slow 3. no support 4. no training 5. doesn't work with a MAC

Secure Link leaves a lot to be desired

Vorteile:

I love the idea of a one stop shop to be able to log in and then branch out to any of our client's environments

Nachteile:

It is buggy and finicky. I often have to log in 5 - 6 times before I can connect with a server. The errors are nonsensical. It is not intuitive or user friendly.

Secure link is very slow when we need to login to servers every time it will ask for applet download

Vorteile:

As per security wise it is good for customers and customers can track who is working with in the servers

Nachteile:

Performance is not up to the mark whenever we need to login to servers its keep on asking us to download manager applet

Good tool for connectivity with few flaws

Kommentare: I can easily connect to the site on which I need to work and it then grants me quick and secure access to work.

Vorteile:

It's secure and easy to use. The My Recent Sessions is beneficial to connect. Once connected the session stability has increased and it's getting better day by day.

Nachteile:

To reach to a site's server, I need to click multiple times on several pages to finally access the server. There should be quick links that should take me to my favorite servers directly.

Not bad, but I dont know any different

Vorteile:

For the most part it is easy to use, pretty straightforward, and reliable.

Nachteile:

Can be hard to set-up (may just be my company) and sometime the connection is lacking consistency, but overall not bad.

Securelink

Kommentare: Not good. I prefer to use our other options instead because they are way more reliable

Vorteile:

When it goes down, the team that brings it back up responds quickly

Nachteile:

If goes down ALL THE TIME, which is frustrating when we have demos and presentations to give

User Interface Needs Help

Vorteile:

There seems like there is a lot of capability if you knew how to use it.

Nachteile:

The search is incredibly difficult to get filtered results - usually I end up scrolling through hundreds of tickets until I give up and look elsewhere.

ease of use

Kommentare: easy to use and I use it everyday

Vorteile:

easy to install and easy to use. Very Secure and options are nice

Nachteile:

I feel the install on the client side can be easier and more explanatory

JMP Review

Kommentare: Takes a little time to get used to,
does not take a prohibitive length of time to learn

Vorteile:

ease of loggin in we can use the sales force login for other applications we use

Nachteile:

Cannot enter special characters into comment edit or description fields For our error messages, the comment edit fields do not hold enough characters Difficult to refine searches

SecureLink Review

Vorteile:

The search function and how easy it is to find where I need to go to get into clients domains.

Nachteile:

I've only had a few issues using the software, where I would enter in my login details and nothing would pop up. I'm not sure if this was a securelink issue or something else. I eventually logged a ticket for it and it was solved within 24 hours. This has happened 3-4 times.

the best remote support

Vorteile:

very fast and easy to remote support customers

Nachteile:

nothing everything needed exist on it

Healthcare MSP Esperance

Vorteile:

The ability to share / limit access to another securelink system allows for us to add authorized vendors to connect to systems that help support our needs. The ability to look at the session logs and recordings makes compliance needs almost enjoyable.

Nachteile:

Getting some clients to allow the software is more could be made easier by better marketing papers to show "Why we use this" and some of the features that protect end users from vendors that connect with it.

SecureLink Review

Vorteile:

The simplicity of use is the most what I like about SecureLink. I am using this tool daily to connect to our clients site to configure, check and investigate the issues that they report.

Nachteile:

- Sometimes the connection manager is not starting up to connect me, so I need to refresh the page to get connected. It is not that big deal, but it is faster for me to connect with out refreshing the internet page.

Suffered user

Kommentare: Good but should be better since it’s a critical tool for daily work

Vorteile:

Good for tracing connections, access to Client servers from many different users...

Nachteile:

Several interruptions, need to reboot laptop for fixing issues...