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Über net2phone

Web-basiertes PBX-System, das geschäftliche Anrufprozesse über mobile Geräte mit unbegrenzten Anrufen, Voicemail-zu-E-Mail und mehr verwaltet.

Erfahre mehr über net2phone

Vorteile:

The ease at which we were able to fully integrate Phones and Teams.

Nachteile:

Never got fully setup or even planning before we went online. While you can setup call paths & ring groups it always seem to be wrong and I have to call service.

Bewertungen zu net2phone

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,0
Kundenservice
4,2
Funktionen
4,0
Preis-Leistungs-Verhältnis
4,2

Weiterempfehlungsquote

7,3/10

net2phone hat eine Gesamtbewertung von 3,9 von 5 Sternen basierend auf 21 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (21)

Jerry
Principle in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

net2phone has and does what it takes

5,0 vor 3 Jahren

Kommentare: Simple, effective Business Cloud hosted IP PBX system with all the features a small/ medium business needs has proven second to none with all sizes of my clients.

Vorteile:

Imperative features that a cloud hosted IP PBX must have. Price is right in the mix, not only for the handsets, but for the service and support to boot! Relative ease of configuration and deployment. Once system is operational MACs to call flow, team member, AA features is a breeze.

Nachteile:

Mostly due to learning curve along with UI configuration differences from other on-prem and cloud hosted systems, major changes to Auto Attendant and Call Routing can prove challenging.

Antwort von Net2Phone

vor 3 Jahren

Thanks for the feedback, Jerry.

Scott
COO in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good value, good support, good company

4,0 vor 3 Jahren

Kommentare: I specifically appreciate their support when it comes to the challenges implementing SIP on various phone systems and networks. If you do this, you know it's not one size fits all, and you know you need the provider to step up to the table and work with you to get everything set properly and to troubleshoot and help resolve issues as they arise. Net2Phone has consistently done this.

Vorteile:

For a simple cloud UC system, and SIP trunks for your traditional PBX or Teams, Net2Phone has a very good platform.

Nachteile:

Doesn't have a full collaboration suite built into their softphone like Ring Central, but it's priced appropriately and the softphone and mobile app work well for calls / texts, etc.

Antwort von Net2Phone

vor 3 Jahren

Thanks for the feedback, Scott. I'm passing it along to our product team.

Wayne
Systems Administrator in USA
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Net2Phone not the Industry Leader in VOIP

1,0 vor 3 Wochen Neu

Kommentare: As an MSP who supports over 40 businesses, we often try to use the same service providers amongst our clients. It allows us to streamline our processes, utilize effective and proven solutions, and set expectations for services and service levels with our clients. Growing companies have growing pains as they pivot to support and maintain their clientele during growth periods. Unfortunately, I think N2P has exceeded their excusable mistakes. In the last year alone, we have experienced 5 Major Outages, 2 of which were multi-day outages, the others were near full day outages. In these situations, you need to be signed up for the service outage notifications. We've yet to see any of their outages return to normal operating without having to call in for some form of assistance, albeit as simple as Side Car not loading now, or phone has echo/static sounds on call, can't hear one side or other, phone rings can't pickup, can't transfer. Each of these issues have occured after their systems have recovered. However, their support staff feel they need to deflect the issue back onto you system/network. We find ourselves having to prove to their support team that our network is setup per their recommendations, even though we did all that during rollout and setup. I would highly recommend, they make a change during Roll Out to include setting up the network and firewall settings as they want, and verifying at that time it's setup as requested. This would save alot of us from having to do this with each instance of requested support. With that said, we have now been dealing with an issue for 5 weeks with no updates, no responses when asking for weekly updates. We have been told it's been submitted to Dev Team, with still no updates or access to the Dev team. This company seems to make changes on the fly, without testing in advance. When restoring services, seems to be the same way, they make changes til they fix the original issue, but generally create other issues in the process. I would not recommend them for your business. I am actively looking to move all my clients off their platform and to a Proven Industry Leader. Avoid Net2Phone at all Costs!!!

Vorteile:

Initially, was the price point, looked like N2P was acquiring other vendors and would become one of the Industry Leaders.

Nachteile:

Customer Service, Technical Services, Call Center, Email Tickets.

John
VP of Marketing in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review - 9.2.21

4,0 vor 3 Jahren

Kommentare: We've thought about leaving it multiple times because of the cons listed above. However, it is one of the most budget friendly options which is important to a small business like ours.

Vorteile:

Good audio quality, when I've had to call customer service they were helpful

Nachteile:

It's extremely confusing/frustrating when we have to set up new phones. The user portal is not user friendly at all.

Antwort von Net2Phone

vor 3 Jahren

Hi John! So sorry it's frustrating to add phone numbers. I've passed along the feedback.

Jean Paul
DIRECTOR in USA
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great for my small business needs!

4,0 vor 3 Jahren

Kommentare: It has been very good, reliable service.
Would recommend!

Vorteile:

Great customer service easy to modify web and app access

Nachteile:

I wish the app had better connectivity. When on call, sometimes the other person cannot hear me well so we have to hang-up and call again. Wish I could toggle like on web for Call History, Mine/Company

Dan
CIO in USA
Verlagswesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Intergration

5,0 vor 3 Jahren

Kommentare: Excellent Customer Service!!

Vorteile:

The ease at which we were able to fully integrate Phones and Teams

Nachteile:

Took a bit to setup, and to get the support setup as well

Daniel
Partner in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Cheapest and Simpliest

4,0 vor 4 Jahren

Kommentare: Very high sound quality nothing compares at the price.

Vorteile:

Price is so cheap and the quality is so good, its hard to find fault plus they have the best SMS in the game.

Nachteile:

They have no team collaboration and they also have no desktop app, only used in web browser. Won't replace 8x8 or Nextiva for collaboration.

Dean
Operations Manager in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Our Review

4,0 vor 3 Jahren

Vorteile:

Monthly costs are very low and call quality is good.

Nachteile:

Service support usually has a long wait time.

Ruth
Director of Business Administration in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Rocky Road

4,0 vor 3 Jahren

Kommentare: It has been rocky. We don't seem to be a typical customer and I dont feel like the staff really knows much about teams integration. I am disappointed with our setup & training process.

Vorteile:

Accessing phone remotely while during COVID.

Nachteile:

Setup & training. Never got fully setup or even planning before we went online. While you can setup call paths & ring groups it always seem to be wrong and I have to call service. Integration with Teams has been clunky and it seems to be a problematic for those who.may not use the Microsoft phone software.

Rolando
Network Admin in USA
Metallabbau, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

net2phone app

4,0 vor 3 Jahren

Kommentare: we had a rough transition mostly due to the porting of our main number, but after that its been smooth sailing,one or two other minor issues that got solve instantly by support and accounting.

Vorteile:

easy to use. has almost everything you need in order to fix an issue without calling support.

Nachteile:

Missing features like if login as an admin, you should be able to see all user for the company.

Antwort von Net2Phone

vor 3 Jahren

Thank you for your feedback, Rolando. We'll pass it along.

Jaden
IT Specialist in USA
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Left us without the ability to use our phones a lot

2,0 vor 2 Jahren

Vorteile:

I really liked the teams integration of this product. It made making phone calls very easy and seamless all within one app.

Nachteile:

This seemed to have crashed a lot. We were often left without the ability to use our phones which really hurts a customer service company

Jessica
Psychiatric Nurse Practitioner in USA
Krankenhausversorgung & Gesundheitswesen, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Difficult in all senses

1,0 vor 7 Monaten

Vorteile:

There was nothing I liked about this provider.

Nachteile:

Complicated to use, constantly failed to send messages, difficulty reaching someone for assistance, call quality was poor, no way to keep a log of calls or texts, unable to fax without upgraded plan.

Rita
Owner in USA
Grafikdesign, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Overall experience

3,0 vor 3 Jahren

Kommentare: Less unnecessary calls but concerned when customers will quit coming in due to not being able to speak directly to us.

Vorteile:

I really like that this will screen calls that come in unrelated to my business.

Nachteile:

I have customers who are use to personally speaking to us and now they call and some won't even take the 1 minute and 20 seconds to listen thru the prompts. Also, I'm concerned that it does not have the same message when I'm closed. That is a huge concern of mine.

Glenda
Property Manager in USA
Einzelhandel, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Worse thing out there!!!

1,0 vor 3 Jahren

Kommentare: Hate It!!

Vorteile:

No pro's to give for this product!!! Sad

Nachteile:

Constant hang ups when answered, Doesn't keep call logs, All around worse service company ever

Antwort von Net2Phone

vor 3 Jahren

Glenda, I'm so sorry to hear you had a bad experience! I'd like to help rectify this.

Debra
Office Manager in USA
Psychische Gesundheitsfürsorge, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Net2Phone Great Quality & Support

5,0 vor 3 Jahren

Kommentare: Wonderful all around!

Vorteile:

Ease of use and Great User Support. Customer support and training was outstanding. Ongoing Customer support has been consistent

Nachteile:

Need to be able to print our text messages from our dashboard

Antwort von Net2Phone

vor 3 Jahren

Thanks Debra! We're so happy you like our services. I've sent your feedback to our product team.

Jason
Chief Financial Officer in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

No headaches

5,0 vor 3 Jahren

Kommentare: We were replacing a legacy system. Net2phone has successfully filled the void.

Vorteile:

We have not had any issues since install about 12 months ago.

Nachteile:

No cons at this time. It is doing exactly what we want it to.

Antwort von Net2Phone

vor 3 Jahren

We're so glad we were able to meet your needs!

Kristin
Consultant in USA
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy Onboarding

5,0 vor 3 Jahren

Kommentare: TIme saving by staying connected to my desk phone even while in the field, using the mobile app.

Vorteile:

It is very user friendly and the support staff is very helpful in setting up the initial phone system how each business needs it.

Nachteile:

Since I am not hard wired to the modem, I use the WIFI adapter and occasionally lose connection.

Russell
Mgr in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great support-always willing to help

5,0 vor 3 Jahren

Vorteile:

Available help - money value - phone help

Nachteile:

Few glitches in voicemail - other numbers leaving voicemail

Allen
COO in USA
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great support!

5,0 vor 9 Monaten

Kommentare: The new system ensures that calls reach the right person or department efficiently. VoIP tech significantly reduced long-distance and international call costs.

Vorteile:

Great pricing and support options, has greatly improved over the last 6 months.

Nachteile:

Occasional interruptions, however, they don't happen with such frequency as to cause issues.

Mary Jo
Office Manager in USA
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent Service

5,0 vor 3 Jahren

Vorteile:

We have 4 separate businesses that are all interconnected and [SENSITIVE CONTENT] was very patient and thorough getting our phone system set up and integrated exactly to our needs. I never had to wait more than a few hours to get a call back if he wasn't immediately able to assist me. We were using 2 different providers and they were able to take care of everything through Net2Phone

Nachteile:

Available phone numbers in different areas.

Jason
Sales in USA
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to Use, and great performance

5,0 vor 3 Jahren

Vorteile:

The mobile app and web login are great. Installation of equipment is easy, and ports are smooth.

Nachteile:

I have personally not found any cons, my experiences have all been good.

Antwort von Net2Phone

vor 3 Jahren

We're so glad everything has been smooth for your Jason!