Wire - secure messaging platform as well as audio/video comms is finally here!

Bewertet am 18.9.2018
Verified Reviewer
Head of Customer Success
Finanzdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: As an early Wire (personal) adopter and a vocal supporter (I want to say Ambassador), I may be a bit biased. Still, I strongly believe everyone deserves a fully secure communication platform and there must be no compromise on that - Wire proves it's possible.
I have successfully converted more than a couple dozens users to Wire - and we never looked back.

Vorteile: First and most of all, Wire is all about security. Full E2E encryption for all the services it provides - messaging, voice, video. There are no compromises here and if security is a top priority, you don't have to look further.
As far as I know, they are already doing some post-quantum cryptography experimenting, which is really impressive.
Did I mention they are 100% Open Source? Did I say the voice quality is absolutely fantastic?

Nachteile: Not a lot of things I can say I don't like - basically for private usage the only issue is adoption, as the competition is very hard (not that I find any of the competitors good) and most people base the adoption on the number of people already on the platform.
For business usage, I would say that it has everything that most people would want - yeah, including gifs, but it's always hard to adopt a new tool/software for the team, especially a communication platform.

Easy and secure to use communication solution for our business

Bewertet am 3.5.2019
Manfred M.
Managing Director
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We like Wire a lot because of the end-to-end encryption, we as a hotel deal a lot with sensitive data of clients to make them feel comfortable during the stay. In order to do this we use Wire across different platforms like on desktop in the reception and on mobile with all our staff. Wire makes it easy to communicate in a modern way via messenger by not needing to think about if the data is protected well enough.

Vorteile: Our main pros we like about Wire are the end-to-end encryption, the fact Wire offers apps for all platforms and gives us the opportunity to communicate across these. Audio quality is very good compared to other solutions or regular phone calls.

Nachteile: We noticed some bugs during our use but they also got resolved pretty fast by the team.

Wire use in clinical research

Bewertet am 21.9.2018
Bruno B.
Senior Scientist
Psychische Gesundheitsfürsorge, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I'm the Principal Investigator of an NIH funded research study using Wire to deliver group therapy via text and video-calls to people with a serious mental illness. So far, participants and staff have greatly enjoyed the interface, its innovative features, and the user experience in general. In particular, the group video-conferencing feature allows for smooth and high-quality group calls from mobile devices. In summary, the software has exceeded our expectations in terms of reliability and functionality.

Nachteile: If I were to pick one area that could be improved, it would probably be the option to easily download and securely archive existing text-based group conversations, which isn't currently available. However, it is my understanding that Wire has plans to develop this feature moving forward.

Excellent Alternative to Slack

Bewertet am 30.4.2019
Natalie D.
Project Coordinator
Non-Profit-Organisation Management, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It has been a great product as something that is very similar to Slack without all of the weird publicity. Slack has seen some issues recently with identity and I think Wire has much more flexibility and integrity. I trust them.

Vorteile: I love that this software is always up to date and helps me reach my work team at all times of the day. You can set it up through an app on your phone and always be nearby for work emergencies. I also appreciate that it is an encrypted software that allows us to have conversations without fear of it being hacked in to or stolen.

Nachteile: I think that this software could have a wider selection of gifs and images for use in conversations. I know that seems a bit silly in a work environment but many of us express ourselves through gifs and memes.

Wire Teams

Bewertet am 5.8.2019
Felix B.
Security Analyst
Informationsdienst, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are organizing a distributed Team with high expactiations to security and usability especially with regards to group text chat. These expectations were completely satisfied.

Vorteile: - Great call and video quality
- Highly Secure Architecture

Nachteile: - UI is a bit messy, especially with lots of contacts
- Calls a are somethimes Buggy to establish, especially with multi-device usage

Best Messenger

Bewertet am 9.8.2019
Jan W.
MD
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: For me it is ideal for brief contacts with my patients improving their satisfaction

Vorteile: End-to-end encryption, independency of SIM-Card, cross-platform usability, Synchronization of messages, all-in-one-backups => safety and transfer to other devices is easy, multiple accounts in one app, lack of advertisements

Nachteile: Compared to other messengers, there were no disadvantages

Beautiful, Easy to use, Top notch security, Messaging as it should be

Bewertet am 7.2.2018
Verified Reviewer
Office Systems Coordinator 3
Staatsverwaltung
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Wire is a great example of well developed security messaging. The UI is beautiful and the security does not drag down the ease of use of the software. This is a prime example of engineers knowing how to balance usability and security.

Best encrypted collaboration platform

Bewertet am 11.9.2018
Luka G.
CEO
Finanzdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: For a regulated crypto assets exchange data privacy is of utmost importance. Wire assures us fully encrypted communication and gives us and our clients top level security.
Luka Gubo, CEO

Vorteile: Ease of use, strong encryption, good call quality (audio and video)

Nachteile: Limited number of callers on encrypted video call

Antwort des Softwareanbieters

von Wire Swiss an 12.9.2018

Thank you, Luka! Increasing the number of participants in a video call is definitely something we plan to work on in the future.

Review from non-profit

Bewertet am 19.9.2018
Sharifah T.
Director of Operations
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The end to end encryption of the platform is great. The app is super easy to use, and adding new features is building on the capabilities for our remote team structure.

Nachteile: The app seems to take up a lot of space and can slow down other software when in use. We also would love a larger group video option as it currently only allows up to 4. If we can consolidate all of our comms needs into the one platform, that would be best, but we currently have to rely on other platforms for larger conversations.

Wire is an actually secure messenger

Bewertet am 14.9.2018
Sam L.
Co-Founder
Computer-Vernetzung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We use Wire at SiteSquad.com to chat and collaborate quickly and securely every day. It's become our go-to over email or SMS. I highly recommend it to any individual or company looking to take their communication to a higher level of security.

Vorteile: +Encrypted chat
+File sharing
+Screen sharing
+Multi-device support

Nachteile: -Somewhat steep learning curve
-Cannot screen-share with control

Antwort des Softwareanbieters

von Wire Swiss an 17.9.2018

Hi Sam, thanks for the review! Please email wire.support@wire.com if you need Pro-level support, we noticed you found the support experience lacking.

Great wire tool

Bewertet am 9.11.2018
Leyniker R.
system engineer
Marktforschung, 51-200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It works very well light, safe, calls that are not cut, minimalist and pleasant interface, does not need phone number and, of course, free

Nachteile: I would only ask for a way to backup the chats and then restore

Antwort des Softwareanbieters

von Wire Swiss an 13.11.2018

Hi Leyniker,

Thank you very much for the positive review. Regarding backups, this is very much possible!

For Desktop: https://support.wire.com/hc/en-us/articles/360000824805-How-can-I-backup-my-conversation-history-

For Mobile: https://support.wire.com/hc/en-us/articles/360000775549-How-can-I-backup-my-conversation-history-

More information on history backup is also available on our Blog: https://wire.com/en/blog/history-backup/

Why I love using Wire for Work

Bewertet am 9.5.2019
Verified Reviewer
Marketer
Think-Tanks, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Wire is a great way to contact employees about a variety of tasks. It is great because it is encrypted so you can discuss work related matters in a more secure way.

Nachteile: Wire is pretty slow and sending photos in chats.

Awesome Service, very user friendly, can be a little techie at times. Needs more features.

Bewertet am 26.3.2018
Roman L.
System Administrator
Finanzdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Secured Chat System. Quickly and Easy communicate with business staff from anywhere!

Vorteile: Ease of use and security (Top Priority) ... User friendly and conveniently accessible across all platforms makes it a must have! Customer service has been top notch and completely transparent when it comes to service patches and more!

Nachteile: Business aspects are pretty limited with Teams currently. There are several key features that need to be created for this to be a complete business chat system.

Antwort des Softwareanbieters

von Wire Swiss an 3.4.2018

Thank you very much for your feedback! We are glad to hear that Wire's security and convenience is to your satisfaction. We are continuously adding features to improve Wire to make it a must-have business collaboration tool. We are all ears to hear what features you would like to see in the future.

Excellent

Bewertet am 24.10.2018
Victor I.
Teacher
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I'm delighted with this messenger - it's robust, minimalist, extremely functional and devoid of meaningless features (stickers, games and other nonsense), and recently I found that @wire offers substantial reductions for educational institutions - a special thanks for that.

Nachteile: None. Everything is great. It is the first messenger I can recommend and which fully satisfies my requirements. It's just as well done for both Mac and Windows

I'm Wire'd!

Bewertet am 21.9.2018
Tyrell F.
Sales Manager- West Coast
Maschinerie, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Have been using Wire for both personal and business use - and it's been great from the start! Communicating with work colleagues is, not only fast, but easy to track and to send important information. And knowing that it is fully-encrypted is a huge confidence builder!

Vorteile: The layout and ease of use! The business/ enterprise edition has features that great for communicating with co-workers and even customers. It's like having messaging (private and public), webcasts, document sharing, and "FaceTime" all together! Oh and the best-in-class security features!

Nachteile: The "homepage" - needs to have an initial start page to see an overview of everything at first.

Ideal for companies

Bewertet am 16.10.2018
Christian R.
Chartered Engineer
Baumaterial, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Wire is a good and secure Messenger so it is perfect for companies. The surface is easy to understand, it doesnt need that much time to start chats with your colleagues.

Vorteile: Easy of use, user friendly, very good encryption, good call quality

Nachteile: -

Great Communication App

Bewertet am 21.2.2019
Mark M.
Co-Owner
Bau, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We're solving communication issues by using Wire. Before we started using Wire the communication between each other was a big issue, but now that we're using this app - we have seen those problems diminish a lot.

Vorteile: We use this app to communicate throughout the business. Being able to create different groups and add everyone from the business has been a great help in being able to contact each other.

Nachteile: We really don't have anything negative to say about this app.

Good for work, however, can function slow

Bewertet am 7.3.2018
Sofie O.
Research Assistant
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
3 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis

Vorteile: This is a good, safe software. Can use on both phone and desktop. It also has an attractive design and layout.

Nachteile: Sometimes it can take a long time to log in on desktop, like 10-15 minutes. Also, in the past it has logged itself out.

Antwort des Softwareanbieters

von Wire Swiss an 12.3.2018

Thank you! The slow loading times have been reported by some users and our team is actively working on ways to speed this up significantly. Hopefully the experience is blazing fast on mobile!

Improved Communication

Bewertet am 25.2.2019
Ashley M.
Systems Manager
Bau, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall - communicating with our company and a company we're partnered with has been great. We're able to create groups for certain people/actions which has helped streamline all communication.

Vorteile: The communication has improved immensely within our company. It also helps that there are read receipts so people are held accountable.

Nachteile: As of right now I don't have an cons to say about this software.

Well done! Now: Go ahead!

Bewertet am 6.9.2018
Even M.
Aktuar_in SAV/DAV, Managing Director
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Internal and external communication, screensharing for conferences, seeing our team from time to time :D

Vorteile: Security, customer service, look and feel, everything here we needed (almost everything, see below).

Nachteile: No dedicated server, no dedicated URL, screensharing not yet perfect.
We would have preferred to run on our own server (like we did with hipchat so far).

Loving this new mssg platfrom

Bewertet am 1.3.2019
Danny I.
Area Sales Manager
Automotive, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Side gigs with small tech companies, they prefer this type of platform

Vorteile: Love the HD video chat and the fact that is relatively new - compare to the others.

Nachteile: the other side of the coin of not being too popular I have to pitch it heavy to friends - sounding like I have stock in the company :)

Try It!!

Bewertet am 18.6.2019
Mika B.
CEO
Psychische Gesundheitsfürsorge, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall makes massaging easy and fast , happy to be one of the users. And it’s secure.

Vorteile: Using is easy, starting to use is more difficult, but you’ll learn. Even I did!!

Nachteile: Seems guite unflexible somehow. Needs more possibilities to tailormake by users.. Maybe later..

Highly recommend Wire

Bewertet am 7.2.2019
Jacqueline K.
Manager of Operations & Partnerships
Computer-Hardware, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's been pretty amazing and we love our rep :)

Vorteile: The privacy settings and ability to manage groups.

Nachteile: There could be more features added that are similar to slack in regards to organization and functions to make it a bit more convinient.

It is a safe secure and easy to use instant messenger

Bewertet am 30.7.2019
Sören D.
Geschäftsführer
Verpackung und Container, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: - GDPR conformity
- End-to-end encryption
- The possibility to use it with an e-mail-account
- Easy to use

Nachteile: It would be great, if there is a possibility to use channels.

As secure communication tool can get, it far exceeds expectations. Fantastic product with a great UI

Bewertet am 17.7.2018
Verified Reviewer
Junior Software Developer in Test
501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: End to end encryption is a fantastic feature, a must for any communication software. UI looks pretty sharp as well.

Nachteile: Loading times to log on can be a bit of a pain. Other than that nothing wrong to point out so far at this point

Antwort des Softwareanbieters

von Wire Swiss an 18.7.2018

We are glad to hear that Wire has exceeded your expectations!

Regarding long loading times we have recently released an update for desktop which sped up loading times, as well as sending and receiving message, significantly. We hope that you too will see an improvement.

In case you have any additional questions or comments, our support team is always happy to help.