OpsGenie Erfahrungen

Solve issues and collaborate with team for resolution right there and then

Kommentare: Overall experience with OPSGenie is good as it has helped us to effectively manage incidents and ensure resolution from POCs.

Vorteile:

- very straightforward incident tracking - immediate alerts sent to commanders and people to ensure collaboration leading to resolution - mobile alerts to ensure people are notified even when they're away from their desktops

Nachteile:

- mobile alerts can be annoying sometimes

OpsGenie Journey

Kommentare: We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.

Vorteile:

Powerful tool to route alerts to different teams. (Phone, Text and Email) Setting up schedules and teams Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Nachteile:

The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things. I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

Reliable Incident Response for Modern IT Teams

Vorteile:

I get instant notifications when an issue arises, allowing me to resolve it quickly.

Nachteile:

The cost can quickly add up if you need more advanced features and integrations.

OpsGenie keeps us on top of our alerts and incidents, making it easy to manage and respond.

Vorteile:

The user-friendly interface and customizable alerting rules make OpsGenie a valuable tool for incident management.

Nachteile:

The pricing can be expensive for smaller teams, and the reporting features could be further enhanced for better insights.

OpsGenie - great Incident management utility.

Kommentare: Compare to PagerDuty the product is really similar, works the same way, similar APIs and integration options. The interface is simple, user-friendly. Smartphone application works amazingly for ticketing system with sound notifications, SLA set up, and viewing during work is really convenient. Great product in general.

Vorteile:

Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent.

Nachteile:

No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance.

For Alerting One Of The Best Tooling

Kommentare: For Alerting one of the better toolings, the integration possibilities with other monitoring toolings, we use NewRelic for incident management but OpsGenie has better alerting functionality

Vorteile:

Integration with NewRelic, Possibility to setup scheduling with users and escalations, Microsoft Teams webhooks integrations

Nachteile:

the user login, some fields for teams webhooks are not listed

A most have

Kommentare: I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Vorteile:

I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Nachteile:

I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

OpsGenie user review

Vorteile:

rich options provided to users, many ways to respond the incidents

Nachteile:

if it can integrated with some IA to create the postmortem, that will be perfect

OpsGenie review

Vorteile:

Makes scheduling resource for on calls easy. OpsGenie also comes with sms alerts

Nachteile:

Fixing rotations at times gets so complex

OpsGenie has been a game changer for staying on top of alerts and managing incidents efficiently. Highly recommend it!

Vorteile:

OpsGenie's on-call schedules and alerting policies are super easy to set up and make sure the right people get notified at the right time.

Nachteile:

The user interface could be more intuitive and the mobile app could use some improvements for a better user experience.

Ops Genie - a new way forward

Kommentare: We needed a more suitable monitoring alerting platform to help us grow and make use of systems outside of our infrastructure. Ultimately, Ops Genie has helped us do that. We can now plug services like AWS and Jira into our monitoring without having to force Nagios checks to do the work that has mostly already been done elsewhere. It's provided us more accurate and reliable alerting and reduced the effects of duplicate alerts coming through whilst an incident is being investigated. We hope to make further gains using additional features we haven;'t touched upon yet in the Ops Genie ecosystem

Vorteile:

We had previously been using a Nagios + SMS provider solution, which had served us well as a small company. However as we have grown, we have found that SMS just wasn't a reliable enough solution. We looked around at various alerting providers, and found Ops Genie to be the closest match to what we were looking for. It's given us the ability to test out new notifications before enabling them for our on-call schedules, Re-arrange on call as we see fit without having to fiddle with Nagios configs, utilise integrations to alleviate the sometimes difficult task of adding checks into Nagios from other systems and gain a better insight into our alerts while reducing the all too common "alert fatigue". It gives the ability to create much more complex workflows and setups that previously weren't possible.

Nachteile:

As is often the case with software that provides a wealth of options, getting started was quite complex, particularly around scheduling on call patterns. I think larger organisations may not have this problem, but we wanted to do some rather custom set ups. Fortunately, the support from Ops Genie is frankly brilliant, and they walked us through everything we needed to do. Should there still be difficulties, they can enact the changes you're looking for and guide you through what was done.

Perfect for Managing On-call Teams

Vorteile:

Software was easy to initially configure and get setup. Adding users was quick, both through the website and in the mobile app. Linking OpsGenie to our monitoring applications went smoothly. It allowed for multiple layers of logic to be incorporated. This helped implement escalations that were consistent in their performance. After using it for a month or so, we were able to go in and tweak that logic to make them even better. From an on-call technicians perspective, the software is easy to use. They know when they are on-call and are able to set their own notifications and escalations. Also, they can work with other techs to cover for each other and the app will let them set the time for the switch so the system notifies appropriately.

Nachteile:

The rule creation can sometimes be complex and requires a more advanced user to accomplish.

We looked at the rest, we took OpsGenie!

Vorteile:

OpsGenie provides a service similar to the other On Call distribution tools, but we decided on OpsGenie due to their competitive cost, and a sense that they would respond to our feature requests, and our many demands! We wanted all of our developers to be on call, not just our ops team, so we quickly found other solutions were priced out of our range. OpsGenie price was fair, and allowed us to spread responsibility to all of the people in our organization that deserve a 2AM wake up call. Also, they have proven to be responsive to our requests.

Nachteile:

The UI has so many options, that it can be a little hard to find exactly what you need if you aren't familiar with it. But it doesn't take long to figure our where things are.

Ops genie helps you connect with the group of people with ease

Kommentare: calling a group of people in their hierarchy in one call instead calling them one by one

Vorteile:

The auto redirect of the call to the different resources as aligned and reaching out to individuals as hierarchy is what I like most. this helps with greater ease to the caller by avoiding dialing different number and instead its one call goes to one after other if the first person does not respond.

Nachteile:

I have not encountered anything which will say it as least but yes if we may have a betterment in having options to identify whom the call is going to next then it will enhance this tool's visibility to a more higher level

One stop solution

Kommentare: Overall we are happy and glad to recommend OpsGenie at any other organization.

Vorteile:

Opsgenie is one stop solution for our monitoring need . Adding Opsgenie reduces our manual and development effort very much. Systems are now easily manageable

Nachteile:

There are still some integration which needs development efforts i..e JIRA . I wish that can also be automated and one click away integration.

Great alert system, web, android app & operations

Vorteile:

It is a very solid infrastructure, not only the web app and the android app but the the phone call system, the sms and the mail services. The groups and users admin is great! and all the scheduling is workings as you expect.

Nachteile:

Whenever you change your escalation group you have to reorder it. The new UI is not as intuitive as the classic.

This tool is really very helpful and easy to use.

Kommentare: From this software we are able to monitor all the below threshold level values and alerts get triggered automatically.

Vorteile:

This software can be used by anyone and it is very easy to use. The alerts that get triggered are all genuine alerts and for the alerts which are critical, the incidents get automatically created.

Nachteile:

Once we open any alert somewhere in between and again go back to open next alert it shows from the beginning wherein we have to again scroll down to search for the same alert.

Great incident management software

Vorteile:

I like that Opsgenie has a lot of customization for the alerts of incidents. You can choose where to receive an alert (your phone, your email, as a text message, as an alert on the app) and also the time between one alert and another. I think this is very usefull because sometimes one alert is enough, but other times you need more than one. Another thing I like from opsgenie is that you can override schedules very easy, just clicking the name of the person you want to override and then you can override the full schedule or some hours if you want. I personally use override very often so I like that you can do it on the web or in the app, but I prefer the web for this.

Nachteile:

One thing that I don't like is that on the iPhone app if you silence the phone the notifications doesn't sound. It would be great that Opsgenie has an option to sound alerts in silent mode. Because at night I want my phone to be silenced but opsgenie must sound!

Great tool for monitoring systems and escalations

Kommentare: It has proven to be useful many times. We also utilize the incoming call option, so people can call for live support and it will rotate through the agents to find someone who is available.

Vorteile:

It is a great tool because it allows you to escalate notifications so that if someone does not respond it will go to someone else. This allows for better support in an on call type of situation.

Nachteile:

I have not encountered any issues with the software. There is a slight learning curve to understand how everything works and how to configure it, but it was fairly straightforward. Their support is also very helpful if you run into any issues.

Great Service for Operations Alerts

Vorteile:

Vast list of different integrations available to connect with current tools being used in your environment. Allows for extra logic to be placed after the alerts are created which provides flexibility in many areas.

Nachteile:

The ease of getting your users configured and ready to receive alerts is a little tricky to wrap your head around at first. After that, its smooth sailing.

Really great application.

Kommentare: Real time Monitoring, increased reliability

Vorteile:

OG has a very large list of applications it can integrate with. It also has a really simple Python integration which makes it really simple to creat customized allerts.

Its easier to manage our alerts and makes our Oncall life much better.

Kommentare: It helps us to manage our Oncall rotations and managing alerts in much easier way.

Vorteile:

i like the Opsgenie smartphone app. I personally use it on my iPhone. I like the options it has for all the alerts.

Nachteile:

May be the notifications settings.Nowadays i can't use the 'ack all' and 'close all' option. Any reason why its disabled for me. Earlier it used to work for me.

It is easy to edit, user-friendly and has amazing features of syncing up with communication tools.

Vorteile:

Sync-Up feature with other tools like Slack/Hipchat. I am a daily user and the navigation and search options are pretty attractive.

Nachteile:

The notes section can be made better, there is a notes button and then we see the notes. I think this can be improvised. Earlier, having used service-now, I am used to seeing notes in a better format.

mostly flawless, does what it promises

Vorteile:

Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice.

Nachteile:

There are some missing integrations. When it comes to other software, OpsGenie seems to be not as popular as some competitors and thus they don't have integration towards OpsGenie.

Great Product, best customer service I have seen in a long time

Vorteile:

It's so easy to use, totally reliable and customer service is just great and proactive

Nachteile:

actually there is nothing I don't like at all