OpsGenie Erfahrungen

Opsgenie is a key ally for IT organzations

Kommentare: OpsGenie makes setting alerts responders and services responsible easy so every teams knows when they have to act.

Vorteile:

What I like most about OpsGenie is that I can receive the alerts by phone call and even manage them.

Nachteile:

What I like least about OpsGenie is that the phone calls are only available in english language.

OpsGenie - great Incident management utility.

Kommentare: Compare to PagerDuty the product is really similar, works the same way, similar APIs and integration options. The interface is simple, user-friendly. Smartphone application works amazingly for ticketing system with sound notifications, SLA set up, and viewing during work is really convenient. Great product in general.

Vorteile:

Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent.

Nachteile:

No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance.

OpsGenie keeps us on top of our alerts and incidents, making it easy to manage and respond.

Vorteile:

The user-friendly interface and customizable alerting rules make OpsGenie a valuable tool for incident management.

Nachteile:

The pricing can be expensive for smaller teams, and the reporting features could be further enhanced for better insights.

OpsGenie has been a lifesaver for managing on-call schedules and incident response.

Vorteile:

OpsGenie's alerting and notification system is robust and ensures I never miss critical incidents.

Nachteile:

The interface can be a bit complex to navigate at times, and the reporting features could use some improvement.

OpsGenie Journey

Kommentare: We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.

Vorteile:

Powerful tool to route alerts to different teams. (Phone, Text and Email) Setting up schedules and teams Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Nachteile:

The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things. I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

OpsGenie helps me stay on top of alerts and notifications without constantly checking for updates.

Vorteile:

OpsGenie makes it easy to manage alerts and provides great visibility into incidents. I like the on-call schedule functionality and the mobile app is handy.

Nachteile:

The user interface can be a bit overwhelming at first, and it takes some time to get used to all the features. There could be more customizable options for notifications and a better integration with some third-party tools.

OpsGenie has been a game changer for staying on top of alerts and managing incidents efficiently. Highly recommend it!

Vorteile:

OpsGenie's on-call schedules and alerting policies are super easy to set up and make sure the right people get notified at the right time.

Nachteile:

The user interface could be more intuitive and the mobile app could use some improvements for a better user experience.

Log Analytics & Monitoring of AWS CloudWatch based Applications with OpsGenie

Kommentare: 1. I conveniently use OpsGenie while setting up various Notifications for an alarm on AWS CloudWatch. 2. I modify and test their threshold metrics in order to determine the proper functionality. 3. I like the notifications that OpsGenie provides when the alarm conditions are met and when AWS CloudWatch gives the alarm details directly to OpsGenie.

Vorteile:

1. It provides me an excellent single metric evaluation over the period of my specification. 2. Its very helpful in performing automated actions based on the watched metric values present. 3. It also gives me excellent support by notifying the concerned person through email or text message or phone call or with push notification facilities.

Nachteile:

1. Automatic integration with OpsGenie takes time when an alert is generated. 2. The payload parsing by OpsGenie needs more enhancements.

Easy of config and usage

Kommentare: Very useful and great to task allocataion.

Vorteile:

Its very good fro jira and other company software for diffrent management

Nachteile:

Tranning of employee is little difficult for the team

A most have

Kommentare: I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Vorteile:

I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Nachteile:

I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

Opsgenie use at Dunzo

Kommentare: For daily usecases opsgenie works very smoothly. Anyplace where customisation is needed, it is not easy to work with

Vorteile:

Easy to setup basic alerting and routing. On call management is also flexible. Has got lots of integrations

Nachteile:

Most good integrations are only within atlassian ecosystem. Anything over basic use is complex and UX is not very intuitive. Incident management plan is not cheap

Ops Genie - a new way forward

Kommentare: We needed a more suitable monitoring alerting platform to help us grow and make use of systems outside of our infrastructure. Ultimately, Ops Genie has helped us do that. We can now plug services like AWS and Jira into our monitoring without having to force Nagios checks to do the work that has mostly already been done elsewhere. It's provided us more accurate and reliable alerting and reduced the effects of duplicate alerts coming through whilst an incident is being investigated. We hope to make further gains using additional features we haven;'t touched upon yet in the Ops Genie ecosystem

Vorteile:

We had previously been using a Nagios + SMS provider solution, which had served us well as a small company. However as we have grown, we have found that SMS just wasn't a reliable enough solution. We looked around at various alerting providers, and found Ops Genie to be the closest match to what we were looking for. It's given us the ability to test out new notifications before enabling them for our on-call schedules, Re-arrange on call as we see fit without having to fiddle with Nagios configs, utilise integrations to alleviate the sometimes difficult task of adding checks into Nagios from other systems and gain a better insight into our alerts while reducing the all too common "alert fatigue". It gives the ability to create much more complex workflows and setups that previously weren't possible.

Nachteile:

As is often the case with software that provides a wealth of options, getting started was quite complex, particularly around scheduling on call patterns. I think larger organisations may not have this problem, but we wanted to do some rather custom set ups. Fortunately, the support from Ops Genie is frankly brilliant, and they walked us through everything we needed to do. Should there still be difficulties, they can enact the changes you're looking for and guide you through what was done.

Easy to use, with great integrations and reporting

Kommentare: We've been really happy since we switched our alerting to OpsGenie. Our old app didn't give us the flexibility we needed to create the complex oncall schedules that we needed for our engineering org.

Vorteile:

It's easy to use, with integrations for all of our monitoring and messaging apps. The reporting around alert activity and agent performance is excellent. The team organization gives us great flexibility in how we set up our oncall and alert schedules.

Nachteile:

Some of the scheduling around teams can be counterintuitive. If you're not doing it all of the time, it can take a little hunting around to get the setup you want

After looking at competing options, OpsGenie provided the best value overall

Kommentare: We went from having end users tell us systems were down, to proactively being alerted about critical issues. With the flood of alert emails coming in from every direction, it was just not feasible to respond to every email that chimes on your phone. OpsGenie allowed us to filter out the garbage and know that if my phone is ringing in the middle of the night, it's something worth being woken up for.

Vorteile:

Frankly, most of the products in this category do basically the same thing. OpsGenie's advantage is the cost, especially when you look at the co-marketing being done. OpsGenie and Solarwinds working together to replace Alert Central is a great example.

Nachteile:

The filtering can be a little complicated, but that is to be expected. Otherwise I don't have any complaints.

Finally a tool that lets you easily organise your on-call team

Kommentare: So far so good, I've tested the call and sms alerts and they've worked as expected. I'm excited to see how this benefits the team in the long run.

Vorteile:

For years we have been running an in house on call team, up until discovering opsegenie this was a very basic on-call rota with a shared mobile number Opsgenie allows us to setup much more complex on-call rotas, with on call management and escalations, meaning alerts and on-call calls should rarely get missed. While I've yet to fully integrate all core system alerts, it looks like it can integrate with pretty much everything. The free tier seems extremely generous considering everything it offers

Nachteile:

It's going to be quite time consuming to setup alerts from everything you want to monitor, but that's not the fault of opsegenie It took a little time to work out how to input the rota schedule for staff, this was down to me learning how to use the system, but I think the UI could be improved in that area to make it more clear

Excellent choice for managing notifications, monitoring, and escalations

Kommentare: We are using Ops Genie as the central point of management for application alerts, server monitoring, and website monitoring. It has allowed us to fine tune our policies to only send alerts that we deem as priority to the staff, and only within specific hours.
In the beginning we were generating far too many notifications based on the activity of alerts created from our applications and monitoring. The best feature is that with Ops Genie, we can modify incoming alerts to mute them based on very specific criteria. This means no changes are required to the applications reporting the notifications, it can all be managed from a central location.

Vorteile:

Extremely easy to use. Configuration options are clear and simple to setup, but extremely powerful. We have setup a fairly complex set of policies and escalation schedules and it remains very simple to manage.

Nachteile:

So far it has met all my needs, no cons.

Best Work Management Tool

Vorteile:

Excellent Work Management, Great Incident Management and good time tracking feature.

Nachteile:

Pipeline issue occurs often, CD pipeline is not great and devops board drag and drop is not accurate.

It is easy to edit, user-friendly and has amazing features of syncing up with communication tools.

Vorteile:

Sync-Up feature with other tools like Slack/Hipchat. I am a daily user and the navigation and search options are pretty attractive.

Nachteile:

The notes section can be made better, there is a notes button and then we see the notes. I think this can be improvised. Earlier, having used service-now, I am used to seeing notes in a better format.

Daily Usage

Kommentare: We use opsgenie for our clients to ensure that their platforms are always online. It alerts us immediately when integrations are inoperable.

Vorteile:

The ease of integration and policy control for alerting.

Nachteile:

The policies for alerting could include multiple AND statements to make it better

I love OpsGenie!

Kommentare: Business and application wise, everything has been great. We appreciate all the great customer service we have received from George!

Vorteile:

So many integrations since we have so many endpoints that this makes our lives so much easier.

Nachteile:

Reporting has been an Achilles heel for us.

Great

Vorteile:

The easy to use and functionality on android app such as taking the phone out of silence mode when there is a new alert helps a lot filtering unimportant notifications.

Nachteile:

The calls leave voice mails always annoying me.

We looked at the rest, we took OpsGenie!

Vorteile:

OpsGenie provides a service similar to the other On Call distribution tools, but we decided on OpsGenie due to their competitive cost, and a sense that they would respond to our feature requests, and our many demands! We wanted all of our developers to be on call, not just our ops team, so we quickly found other solutions were priced out of our range. OpsGenie price was fair, and allowed us to spread responsibility to all of the people in our organization that deserve a 2AM wake up call. Also, they have proven to be responsive to our requests.

Nachteile:

The UI has so many options, that it can be a little hard to find exactly what you need if you aren't familiar with it. But it doesn't take long to figure our where things are.

Works fine; has some quirks.

Kommentare: Overall positive experience.

Vorteile:

Alerting, scheduling, and managing teams wrt paging work well. Since these are the primary functions of this service, I give OpsGenie a thumbsup on their primary features. UI is arguably better than PagerDuty. Features are essentially identical to PagerDuty.

Nachteile:

Quirks wrt scheduling, overrides, and alerting flow. Doing anything even slightly against the grain of what they have as the default operation is possible, but can be difficult to achieve.

phone calls from different #s

Kommentare: I just use the thing, im an end-user not even a manager.

Vorteile:

its funcational. you want more? I dont have more, just a critique.

Nachteile:

The phone #s where the calls originate for my account have changed, which causes me some grief with my phone settings. I silence my phone at night except for OpsGenie's number. I would like for just one originating phone # so I can be sure my alerts will get through.

Switched from xMatters and not looking back!

Kommentare: Initial setup was a bit scary as I brought this in to replace xMatters at our company. I was being looked at heavily and I wanted to hit the mark, so the little issues seemed bigger to me. Within a few weeks not only did we conquer some of those setup issues but tweaked this tool to not just replace but give me and my company a lot more power, control, ease of use, etc than we ever had before while handling escalations, notifications to stakeholders, etc.

Vorteile:

Ease of use is the number one item. Some items during the initial setup can be rough or make it look like a total bust, however the engineers/developers here at OpsGenie will get through those and then it's been nothing but smooth sailing since. Started with wanting just a few feature improvements but ended up getting the full build we wanted in a perfect world.

Nachteile:

Initial setup was not very smooth, due to issues on both parties systems. I also do not really like the limits of how much you can do from your phone as an admin/manager, however they have a new phone application coming out very soon I've heard that remedies most of the limitations (until I see this myself, it's a con but soon to be another pro).