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Über OpsGenie

OpsGenie ist eine Benachrichtigungs- und Bereitschaftsmanagement-Lösung für Entwickler- und Betreiberteams, um die richtigen Leute zur richtigen Zeit zu benachrichtigen.

Erfahre mehr über OpsGenie

Vorteile:

Powerful tool to route alerts to different teams.

Nachteile:

One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule.

Bewertungen zu OpsGenie

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
4,7
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,9/10

OpsGenie hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 140 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (140)

John Epok
John Epok
Regional Platforms Lead in Philippinen
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Solve issues and collaborate with team for resolution right there and then

5,0 letzten Monat Neu

Kommentare: Overall experience with OPSGenie is good as it has helped us to effectively manage incidents and ensure resolution from POCs.

Vorteile:

- very straightforward incident tracking - immediate alerts sent to commanders and people to ensure collaboration leading to resolution - mobile alerts to ensure people are notified even when they're away from their desktops

Nachteile:

- mobile alerts can be annoying sometimes

Joshua
Director, Product Operations in USA
Computer-Software, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

OpsGenie Journey

5,0 vor 4 Jahren

Kommentare: We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.

Vorteile:

Powerful tool to route alerts to different teams. (Phone, Text and Email) Setting up schedules and teams Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Nachteile:

The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things. I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

Zach
Sales in USA
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Switched for different software

2,0 vor 2 Jahren

Kommentare: it was straightforward to use but ultimately went with something else

Vorteile:

we used this for our call line but have switched to a different provider

Nachteile:

it didnt ring in its own dedicated app and instead the normal phone settings

jason
software developer in Kanada
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

OpsGenie user review

5,0 vor 2 Monaten

Vorteile:

rich options provided to users, many ways to respond the incidents

Nachteile:

if it can integrated with some IA to create the postmortem, that will be perfect

Serhii
Service Desk Analyst in Ukraine
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

OpsGenie - great Incident management utility.

5,0 vor 2 Jahren

Kommentare: Compare to PagerDuty the product is really similar, works the same way, similar APIs and integration options. The interface is simple, user-friendly. Smartphone application works amazingly for ticketing system with sound notifications, SLA set up, and viewing during work is really convenient. Great product in general.

Vorteile:

Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent.

Nachteile:

No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Basic incident management platform for startups

4,0 vor 4 Jahren

Kommentare: Satisfied given the amount of money we pay with them

Vorteile:

What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.

Nachteile:

One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

For Alerting One Of The Best Tooling

5,0 vor 5 Monaten

Kommentare: For Alerting one of the better toolings, the integration possibilities with other monitoring toolings, we use NewRelic for incident management but OpsGenie has better alerting functionality

Vorteile:

Integration with NewRelic, Possibility to setup scheduling with users and escalations, Microsoft Teams webhooks integrations

Nachteile:

the user login, some fields for teams webhooks are not listed

Fernando
Fernando
Director of Infrastructure in Guatemala
Verifizierter Nutzer auf LinkedIn
Internet, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A most have

5,0 vor 6 Jahren

Kommentare: I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Vorteile:

I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Nachteile:

I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

Phil
Phil
Senior DevOps Engineer in USA
Verifizierter Nutzer auf LinkedIn
Verlagswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

OpsGenie is a no-brainer

5,0 vor 6 Jahren

Kommentare: We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting. Basically our pager duty. Also use the Heartbeats feature for missed execution monitoring.

Vorteile:

The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature.

Nachteile:

I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong.

Ayomikun
Lead Technical Support Engineer in Kanada
Informationstechnologie & -dienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

OpsGenie review

5,0 vor 3 Monaten

Vorteile:

Makes scheduling resource for on calls easy. OpsGenie also comes with sms alerts

Nachteile:

Fixing rotations at times gets so complex

Darren
Operations Manager in UK
Telekommunikation, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Ops Genie - a new way forward

5,0 vor 6 Jahren

Kommentare: We needed a more suitable monitoring alerting platform to help us grow and make use of systems outside of our infrastructure. Ultimately, Ops Genie has helped us do that. We can now plug services like AWS and Jira into our monitoring without having to force Nagios checks to do the work that has mostly already been done elsewhere. It's provided us more accurate and reliable alerting and reduced the effects of duplicate alerts coming through whilst an incident is being investigated. We hope to make further gains using additional features we haven;'t touched upon yet in the Ops Genie ecosystem

Vorteile:

We had previously been using a Nagios + SMS provider solution, which had served us well as a small company. However as we have grown, we have found that SMS just wasn't a reliable enough solution. We looked around at various alerting providers, and found Ops Genie to be the closest match to what we were looking for. It's given us the ability to test out new notifications before enabling them for our on-call schedules, Re-arrange on call as we see fit without having to fiddle with Nagios configs, utilise integrations to alleviate the sometimes difficult task of adding checks into Nagios from other systems and gain a better insight into our alerts while reducing the all too common "alert fatigue". It gives the ability to create much more complex workflows and setups that previously weren't possible.

Nachteile:

As is often the case with software that provides a wealth of options, getting started was quite complex, particularly around scheduling on call patterns. I think larger organisations may not have this problem, but we wanted to do some rather custom set ups. Fortunately, the support from Ops Genie is frankly brilliant, and they walked us through everything we needed to do. Should there still be difficulties, they can enact the changes you're looking for and guide you through what was done.

Rick
President in USA
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Perfect for Managing On-call Teams

5,0 vor 5 Jahren

Vorteile:

Software was easy to initially configure and get setup. Adding users was quick, both through the website and in the mobile app. Linking OpsGenie to our monitoring applications went smoothly. It allowed for multiple layers of logic to be incorporated. This helped implement escalations that were consistent in their performance. After using it for a month or so, we were able to go in and tweak that logic to make them even better. From an on-call technicians perspective, the software is easy to use. They know when they are on-call and are able to set their own notifications and escalations. Also, they can work with other techs to cover for each other and the app will let them set the time for the switch so the system notifies appropriately.

Nachteile:

The rule creation can sometimes be complex and requires a more advanced user to accomplish.

Matt
DevOps Evangelist in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

We looked at the rest, we took OpsGenie!

5,0 vor 6 Jahren

Vorteile:

OpsGenie provides a service similar to the other On Call distribution tools, but we decided on OpsGenie due to their competitive cost, and a sense that they would respond to our feature requests, and our many demands! We wanted all of our developers to be on call, not just our ops team, so we quickly found other solutions were priced out of our range. OpsGenie price was fair, and allowed us to spread responsibility to all of the people in our organization that deserve a 2AM wake up call. Also, they have proven to be responsive to our requests.

Nachteile:

The UI has so many options, that it can be a little hard to find exactly what you need if you aren't familiar with it. But it doesn't take long to figure our where things are.

Abhishek
Associate Manager in Indien
Informationstechnologie & -dienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Ops genie helps you connect with the group of people with ease

5,0 vor 6 Jahren

Kommentare: calling a group of people in their hierarchy in one call instead calling them one by one

Vorteile:

The auto redirect of the call to the different resources as aligned and reaching out to individuals as hierarchy is what I like most. this helps with greater ease to the caller by avoiding dialing different number and instead its one call goes to one after other if the first person does not respond.

Nachteile:

I have not encountered anything which will say it as least but yes if we may have a betterment in having options to identify whom the call is going to next then it will enhance this tool's visibility to a more higher level

Jeremy
Data Center IT Systems Specialist in USA
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

OpsGenie Usage

5,0 vor 6 Jahren

Kommentare: Previously we were using an alarming system that had SMS functionality built in via email to vtext. This provided the basic notification level. Leveraging OpsGenie to assign teams and groups and on call schedules and escalation paths took this to another level.

Vorteile:

The ability to scale out teams and provide correct alarming after hours to the on call tech.

Nachteile:

If anything I wish to have a one on one support personal following up with troubles. I am the one pushing for a fix to a current trouble if someone was assigned to my problem and they provided feedback that would help.

Nambirajan
Sr DBA in Indien
Informationstechnologie & -dienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good, flexible easy to use, easy to learn, can be more flexible

5,0 vor 6 Jahren

Kommentare: Oncall setup & management become easier

Vorteile:

Good, easy to use, easy to learn. Excellent menu options. Time zone can be selected for roster. As users & teams are different, an user can be setup in multiple teams

Nachteile:

Unable to roster when multiple teams work in multiple time zone teams and similarly unable to setup manager and escalations

Doug
Database Administrator in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Reliable and easy to handle alerting

5,0 vor 6 Jahren

Kommentare: If this is for OpsGenie then 10. I don't know what Capterra is.

Vorteile:

The oncall schedule is perfect and easily allows you to add overrides for certain days/hours if you need someone to cover.

Nachteile:

The message size limit can be a little annoying. Several of our alerts are a little long and get cutoff.

John
Sr. Systems Engineer in USA
E-Learning, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great tool for monitoring systems and escalations

4,0 vor 6 Jahren

Kommentare: It has proven to be useful many times. We also utilize the incoming call option, so people can call for live support and it will rotate through the agents to find someone who is available.

Vorteile:

It is a great tool because it allows you to escalate notifications so that if someone does not respond it will go to someone else. This allows for better support in an on call type of situation.

Nachteile:

I have not encountered any issues with the software. There is a slight learning curve to understand how everything works and how to configure it, but it was fairly straightforward. Their support is also very helpful if you run into any issues.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Service for Operations Alerts

5,0 vor 6 Jahren

Vorteile:

Vast list of different integrations available to connect with current tools being used in your environment. Allows for extra logic to be placed after the alerts are created which provides flexibility in many areas.

Nachteile:

The ease of getting your users configured and ready to receive alerts is a little tricky to wrap your head around at first. After that, its smooth sailing.

David
Devops Engineer in USA
Informationstechnologie & -dienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Really great application.

5,0 vor 6 Jahren

Kommentare: Real time Monitoring, increased reliability

Vorteile:

OG has a very large list of applications it can integrate with. It also has a really simple Python integration which makes it really simple to creat customized allerts.

Biswajit
Production Engineer in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Its easier to manage our alerts and makes our Oncall life much better.

4,0 vor 6 Jahren

Kommentare: It helps us to manage our Oncall rotations and managing alerts in much easier way.

Vorteile:

i like the Opsgenie smartphone app. I personally use it on my iPhone. I like the options it has for all the alerts.

Nachteile:

May be the notifications settings.Nowadays i can't use the 'ack all' and 'close all' option. Any reason why its disabled for me. Earlier it used to work for me.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Internet
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It is easy to edit, user-friendly and has amazing features of syncing up with communication tools.

5,0 vor 6 Jahren

Vorteile:

Sync-Up feature with other tools like Slack/Hipchat. I am a daily user and the navigation and search options are pretty attractive.

Nachteile:

The notes section can be made better, there is a notes button and then we see the notes. I think this can be improvised. Earlier, having used service-now, I am used to seeing notes in a better format.

Eren
Senior DevOps Engineer in Deutschland
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

mostly flawless, does what it promises

5,0 vor 6 Jahren

Vorteile:

Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice.

Nachteile:

There are some missing integrations. When it comes to other software, OpsGenie seems to be not as popular as some competitors and thus they don't have integration towards OpsGenie.

Raiko
European Support Coordinator in Schweiz
Programmentwicklung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product, best customer service I have seen in a long time

5,0 vor 6 Jahren

Vorteile:

It's so easy to use, totally reliable and customer service is just great and proactive

Nachteile:

actually there is nothing I don't like at all

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very useful paging tool

5,0 vor 3 Jahren

Kommentare: Overall, I have had no problems with OpsGenie. It has been a great tool to support my on-call job duties and I'll very much recommend it.

Vorteile:

Mobile application makes paging very easy and a great UI provided by the developers makes it easier to navigate even when using the mobile application

Nachteile:

There have often been cases where the incident got escalated even when the alert was acknowledged. I'd say there was a miss about the defined SLA.