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Über QuickBooks Payments

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Vorteile:

This is easy to deploy and use. The pricing and fees are very reasonable.

Nachteile:

Can get a little confusing on which parts are flight taxable and non-taxable.

Bewertungen zu QuickBooks Payments

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
3,8
Funktionen
4,0
Preis-Leistungs-Verhältnis
4,0

Weiterempfehlungsquote

7,5/10

QuickBooks Payments hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 70 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (70)

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Nutzerbewertungen filtern (70)

Nathan
Nathan
Owner in USA
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fast and easy credit card processing

5,0 vor 6 Jahren

Kommentare: I was using a set desktop solution before that had a long term commitment. This allowed us to take mobile payments anywhere we had a cell phone and get out of those long term contracts. Also it smoothly integrated into QuickBooks so it was a win-win for us.

Vorteile:

I has many options for taking a credit card payment. Plug in chip reader, take a picture of the card or a Bluetooth card reader is available. I like that it's month to month and if I don't use it I don't have to pay anything. It's simple and easy to integrate into quickbooks. It has a good back end that you can access from a computer to manage your payments and who is taking those payments.

Nachteile:

The cost is cheaper if you pay monthly and high volume but more expensive for the smaller low volume months. When you get logged out it can be a slow process at times to get logged back in while a customer is waiting to give you their payment.

Antwort von Intuit

vor 6 Jahren

Hi Nathan. I'm glad the integration options and flexible methods for processing have provided a simple payment management system for Complete Carpet. Thanks for reviewing, and for being a member of the QuickBooks family. If you're running into latency with logins, rest assured I've got you covered. I suggest uninstalling/reinstalling the GoPayment app, which is the easier way to ensure your software is updated. This simple troubleshooting step will get you back up to speed and cut-down on customer wait times. Before you go, I want to ensure you continue to get the most from the payment system. The support landing page for the program has insights into the connection to QuickBooks, as well: https://community.intuit.com/products/quickbooks-payments-help-en-us. As for the price, I'd be glad to discuss your options. There are alternatives for your average volume, and I've got the tools to dig into your account. We'll go from there. Jess, The QuickBooks Team

Jenine
Office Administrator / Officer in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Overall a solid payment app! Definitely save you time

4,0 vor 2 Jahren

Kommentare: Overall I have had a positive experience with QuickBooks Payments. Like I mentioned above we do get paid much quicker which is a plus. It is also super easy to integrate any other payment applications into QuickBooks which saves you a lot of data entry

Vorteile:

QuickBooks Payments definitely is convenient if your already using QuickBooks for your accounting software. Payments are automatically matched up with the correct invoice and I find that customers pay a lot sooner since they have the ability to pay straight from their invoice.

Nachteile:

The only real issue I think is that the fees can add up quick!!! If a customer pays with a credit card it's 2.4% plus $.25 each transaction. Although that is typical it just adds up very quick especially if it's a large transaction. What they don't tell you is that if you customers pay through ACH instead of credit card the max you will pay for a fee is $10. If we had known this all along we would have saved a lot of money. Very frustrating

Lauren
Office Manager in USA
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Useful and Easy Payment Processing

5,0 vor 3 Wochen Neu

Kommentare: You can easily customize payment terms by client or do an umbrella term for everyone. It's very easy for clients to use and make payments also.

Vorteile:

Easy to use from invoices created in QuickBooks online.

Nachteile:

Not really anything to complain about. It's very straightforward.

Jesse
Founder/Owner in USA
Einzelhandel, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Quickbooks Payments makes their users vulnerable to FRAUD

1,0 vor 3 Jahren

Kommentare: This vulnerability is unforgivable. This service should not be used.

Vorteile:

I have used QB Payments as a secondary payment processor for nearly 9 years. I use e-invoices to collect payments from customers who want to order modifications that aren't available on our website. So it's not our primary processor (our website uses PayPal and Stripe), but until a recent MAJOR VULNERABILITY was discovered, my experience with QB Payments was fine.

Nachteile:

I learned the hard way that QB will "pre-fund" ACH transactions and merchants have no option to toggle this option off. Their back-end payment status (e.g. Pending, Funded....) doesn't differentiate from a "PRE-FUNDED" transaction and one that is actually fully funded. Furthermore, they allow banks to deny payments up to 120 days after posting to the seller's bank account. This leaves sellers extremely vulnerable. If you're not picking up on it, basically, Intuit/Quickbooks will show FUNDED status and actually post the payment to the seller's bank account, at which point the seller has no grounds to withhold goods. Then, if the payment doesn't actually process, they will withdraw the funds from the seller with no 2-way dispute process for the seller to prove they actually fulfilled an order, and that a customer didn't seek return/refund by legitimate means. My small company lost about $3,000 in this loophole. We were not able to reclaim our merchandise or fulfillment costs, and Intuit held us responsible for the sum, including additional service fees (for the generous service of retracting this money they had already posted to our bank account?). Customer service was unwilling to escalate and did not provide me with any opportunity to report fraud. In fact they treated me like the fraudster when they made my business vulnerable to a fraudster in the first place. It comes down to zero's. $3K is enough to make me want to fix this. Add a zero and it would have ruined us.

Amy
Business Manager in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ease of use for Quickbooks Payments

5,0 vor 3 Monaten

Vorteile:

The ease of use for both the business and the customer is by far one of the best things about using Quickbooks Payments. The transactions are smooth and the deposit turnaround time is quick. Makes for a seamless transaction for both parties - literally just a click of a button.

Nachteile:

Not much to say about dislikes of this feature

garv
freelance creative in Indien
Rundfunkmedien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Quickbooks is very good for smaller businesses

5,0 vor 3 Jahren

Kommentare: QuickBooks software helped me a lot.

Vorteile:

QuickBooks software is very affordable with lot of good. There are lot's of reports in which you can see that the app allows you to add on a verity of additional features.

Nachteile:

the built-in inventory management system is totally designed mainly for businesses tracking and the stock levels of the finished goods.

Lori
Office Manager in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

QuickBooks Payments are Easy to Integrate

5,0 vor 5 Monaten

Vorteile:

It allows for simple payment for processing of invoices, and enables quick invoice set up even when on site.

Nachteile:

Nothing that we didn't like, once past the initial setup, it runs very smoothly.

Nishawne
Esthetician/Salon Manager in USA
Kosmetik, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Works well

4,0 vor 6 Jahren

Kommentare: It's a really easy to use way to charge my clients and it interfaces nicely with my Quickbooks

Vorteile:

I have found this software easy to use. Customers like the interface though it keeps changing. The changes The changes tell me they are constantly trying to improve their product

Nachteile:

As a service provider I don't like that I cannot set the tips where I would like them to be. They are preset and there's nothing I can do about it. Even clients have commented that I should change it but I can't.

Antwort von Intuit

vor 6 Jahren

I'm delighted to read the product is working so well for you, Nishawne. Though you can add tips to transactions (community.intuit.com/articles/1599562), we love hearing from you guys about how we can improve. As you mentioned, the engineers work tirelessly to ensure our products provide the best value on the market. Part of that means listening very carefully to what our customers have to say, as any changes you may have noticed are a direct effect of your feedback. You know better than anyone what would best fit Forma Beautique's needs, so I'll gladly forward your ideas to the Development Team directly. Implementing a preset gratuity is a brilliant idea, and I thank you for sharing it. Moving forward, you can stay up-to-date on all new and exciting changes at the QuickBooks Blog, here: https://intuit.me/2L2zqTv. I appreciate you for leaving this GoPayment review, by the way. Thanks for being the best part of QuickBooks, and have a great weekend. Jess, The QuickBooks Team

Sam
Sam
Licensed Professional Counselor in USA
Verifizierter Nutzer auf LinkedIn
Psychische Gesundheitsfürsorge, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Outstanding Rates

4,0 vor 4 Jahren

Kommentare: The rate is worth it alone. But I would appreciate a bit more user friendly interface.

Vorteile:

The rate Quickbooks offers is the best around. I pay the little extra to get the rate. Its fairly easy to use the product and convenient to use my phone.

Nachteile:

The bluetooth card reader disconnects after a few minutes and takes a bit more to get reconnected first. That's hard for intermittent sales.

Antwort von Intuit

vor 4 Jahren

Hey there, Sam. It's awesome to hear about your positive experience with the product. To address the problem you're having with the card reader, we encourage you to perform the troubleshooting steps in this article: https://quickbooks.intuit.com/learn-support/en-us/do-more-with-quickbooks/quickbooks-card-reader-connection-troubleshoot/00/139868/page/2. Doing so should target the issue directly. Wishing you the best of luck! -Hannah, The QuickBooks Team.

LAURA
Co-Founder in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to accept invoice payments

5,0 vor 4 Wochen Neu

Vorteile:

Makes it easy for a customer to receive an invoice and pay using a link emailed to them - the easiest way to accept ACH payments.

Nachteile:

I wish it detailed the fees for credit card payments saying exactly how much it was per transaction instead of just the percentage somewhere.

Robin
Founder in Kanada
Marketing & Werbung, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Buyer Beware

1,0 vor 6 Monaten

Kommentare: Bad. Exceptionally inadequate customer service. 6 months 12+ calls... no resolution and every time I'm reassured that the funds will be deposited in 2-4 days. And every time we're told there is a new hoop to jump through.

Vorteile:

Doesn't matter if the funds never reach your account.

Nachteile:

Bad customer service... Mixed messages, no accountability.

Catherine
Manager in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

payment software

4,0 vor 6 Jahren

Kommentare: we are still using this system and it's working great. We rarely have any problems and when we do they are solved quickly for us.

Vorteile:

This allowed our technicians to receive payment in the field and integrated nicely with Quick Books. It worked wonderfully for the most part.

Nachteile:

the cost of the scanners was a little high due to them not lasting as long as we would have liked.

Antwort von Intuit

vor 6 Jahren

Thanks a bunch for reviewing, Catherine. I'm delighted the software allows for the flexibility your technicians need in the field. If you ever run into issues with the scanners, I assure you there are troubleshooting steps in place. This way, the hardware will last as long as it's designed to moving forward. This Community database article discusses troubleshooting and updates, which is widely known to fix connection issues: https://quickbooks.intuit.com/community/Payments/Set-up-bluetooth-card-reader-for-GoPayment-or-QuickBooks-Online/td-p/186471. Furthermore, the product experts on Facebook (Intuit QuickBooks) and Twitter (QBCares) would be glad to provide more insight if the info above doesn't do the trick. I'm thrilled your problems are always solved quickly, and this chat based channel is another excellent support option. Jess, The QuickBooks Team

Laura
Consultant in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We use the Go Payment mobile app at work.

4,0 vor 6 Jahren

Kommentare: Convenience, ease of use, fair pricing.

Vorteile:

What I like most about the Go Payment app is that in real-time it is easy to use. Comprehensive. It's great how it seamlessly integrates into QuickBooks online and then into our bank account.

Nachteile:

Least favorite thing about Go Payment is QuickBooks merchant services. If there is a bump in the process, funds are held in their payments/collections department without notification to the user. It is up to us to figure out something is off, and make the inquiries. While doing that, I have gotten varying resolution answers from various reps. Is confusing and time-consuming.

Antwort von Intuit

vor 6 Jahren

Hi Laura. I can provide some insight into why funds may be held, as I know how this could affect a business. Please know this protocol is in place to keep you safe and protect against greater loss. This being said, I appreciate your review and the opportunity to help. To start, check out the info at community.intuit.com/articles/1601181. Because each case is different, customer's with funds on hold must speak to a case manager who has the expertise to get you squared away. The article above touches on how you can find the status of your transaction in the Merchant Service Center (more on that at community.intuit.com/articles/1600594). In the event your deposit is under review, you'll also receive an official notification email including a case number and next steps. If you have questions, please feel welcome to send me an email (QBCares@Intuit.com). I want to make sure you have all the info you deserve and hope to hear from you soon. Jess, The QuickBooks Team

Kris
CEO in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Quickbooks Payments make it easy for a price

5,0 vor 3 Jahren

Vorteile:

It was easy because it integrates with Quickbooks. I entered something and it was automatically entered into Quickbooks. I didn’t have to do any extra entering.

Nachteile:

The price, fees, and lack of transparency. The fees were very high and it was too difficult to figure out what I was paying and why. I felt like a hostage to the program because I couldn’t figure out if there was a way that I could control the fees. I detested this part of it. I switched to a transparent provider with lower fees because of this. I have to do a bit more manually because it doesn’t integrate like QB Payments does, but it’s worth it to not feel like I am at the mercy of a program/provider.

Dan
President in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Quickbook Payments Fraud

1,0 vor 4 Jahren

Kommentare: The worst customer service period.

Vorteile:

Billing and payment receipt can be fast but Quickbooks also determines legitmacy of bills and is currently withholding $16k for funds it received from a client that it won't return to the sender nor will they deposit it the company that invoiced account.

Nachteile:

How can a company decide after a payment has been made that the company invoicing does not have a right to do so. Quickbooks keeps the $16k in funds that was paid. The instructions provided by Quickbooks is the sender has to file paperwork to retrieve the funds while it sits on QB's bank account. The sale is lost. The client relationship Is severed. QB has the power to do this? Is this legal?

Brian
Owner in USA
Buchhaltung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Extremely Poor Customer Service

1,0 vor 4 Jahren

Kommentare: Product works well and is fairly-priced. Customer service is a joke.

Vorteile:

Product is priced fairly and is easy to use

Nachteile:

customer service is terrible. First card reader quit after less than a year of use. Intuit would not replace. Bought second reader and would not work out of the box. Requested replacement reader. They sent a lower-end model than we had originally purchased. Called again to request correct replacement model. They would not expedite shipping. Total of 8 hours on the phone with customer service and I still don't have a working reader.

Gladys
Self employed in Südafrika
Bildungsmanagement, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Quickbooks Easy-to-use Accounting Softwaree

5,0 vor 3 Jahren

Kommentare: Satisfied for my small business

Vorteile:

That it's good for small businesses and therefore inexpensive

Nachteile:

That number of users are limited In case I'm not available

Peter
Peter
CEO in Kanada
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Worst Customer Service Possible

3,0 vor 2 Jahren

Kommentare: Solution: Use the old reliable bank transfers (interac) if you can! At least the bank is 1 company, not 2

Vorteile:

If it works, it auto-matches the invoice created in QBO. So it saves a book-keeper a few clicks. That's it.

Nachteile:

Expect LONG support calls and very weak support staff that do not know how to fix your issue. Left hand does not talk to the right hand; Merchant Services somehow does not know your company contact info and does not have the ability to send important emails to your team (serious) Merchant Maverick has a bunch of BS 5 star reviews and closed the comments the many 1 star reviews. Fake. Support won't l

lindsey
Hair stylist in USA
Verbraucherdienste, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Decent software

4,0 vor 4 Jahren

Kommentare: Because of my issues with the card reader, I don’t use QB go payment as much as I used to. But I still have to offer it to my customers who only use cards.

Vorteile:

I like the software for this program. The online program is easy to navigate and easy to find what I’m looking for ex: totals, fees etc..

Nachteile:

My app often fails or kicks me out and I have to log back in (annoying). My card scanner never works correctly. I have to swipe the card 3x, hop on 1 foot then slide the card for it to work! Ridiculous and time consuming

Mark
Owner in USA
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Payment holds

3,0 vor 2 Jahren

Kommentare: Sucks

Vorteile:

At this point this software doesn't work

Nachteile:

Payment holds on Echeck. Waiting on check to hit my bank for 2 weeks. Still has not been released as of me writing review. Very hard to get support when called about money

Antwort von Intuit

vor 2 Jahren

We appreciate you letting us know what's going on with your funds. To get additional info on the hold we recommend contacting the Payments Team so they can look into it for you. You'll find their contact info here: https://quickbooks.intuit.com/learn-support/en-us/help-article/mobile-apps/contact-payments-point-sale-support/L7zQuXpgk_US_en_US All the best. -Kristina, The QuickBooks Team

Martin
Martin
Chief Content Officer in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Quick Payment

5,0 vor 5 Jahren

Kommentare: This payment solution has been great. Quick pay time, easily integrates with Quickbooks and it is very easy to set up and use.

Vorteile:

Easy to use, appears very secure and customer like the payment method. The ability to use this at events and even at client locations make this one of the best ways to accept credit cards.

Nachteile:

The security is so tight that sometimes it can be hard to get signed in. We don’t use it every day so sometimes it takes a few tried to get the log in correct. That’s as much a user issue as it is a complaint. Naturally, I’d Like lower fees but for periodic usage, this a great value.

Antwort von Intuit

vor 5 Jahren

Empowering you with the tools you need to make your job easier is our top priority, Martin. We love knowing that you've enjoyed using QuickBooks GoPayment to receive your hard earned money even faster! To learn about the security measures is place, we recommend checking out the Community: https://community.intuit.com/ Thanks for an awesome review! Morgan, The QuickBooks Team

Rhiannon
Owner in USA
Fotografie, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple and fast

5,0 vor 5 Jahren

Vorteile:

Go payment is easy and fast to use. If you have the app on your phone or tablet and out doing business, you can charge a customer right there and then on the spot. You are able to swipe the card with the card reader or key it in manually. Once you take payment you have the option to send a receipt of the sale and get a signature from the customer for extra security. The software is well design and works flawlessly.

Nachteile:

I do not have any cons currently. Everything works as expected and it the apps seems to always be up and running/updated

Sibylle
Bookkeeper in USA
Finanzdienstleistungen, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

QuickBooks Payments - Kind to Bookkeepers

5,0 vor 4 Jahren

Kommentare: I consider QuickBooks Payments an excellent method for making it easy for customers to pay and easy to track their payments.

Vorteile:

Unlike other CC processors, QuickBooks Payments doesn't take out fees upfront. Instead, income enters the bookkeeping (automatically, if you have QuickBooks) in the correct gross income amounts, and fees are charged as a separate expense transaction. This makes bookkeeping much easier than when using other processors. It's also very easy for customers to pay using this app.

Nachteile:

Last time I tried, booking a credit card refund correctly required a work-around in the customer account. It's also possible for someone working in the books to issue a credit card refund to a customer more than once, and accidentally. I'm now very careful when working in customer accounts when there's a credit card on file.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Avoid for larger transactions.

1,0 vor 3 Jahren

Kommentare: Good for smaller transactions. Horrible for larger transactions.

Vorteile:

Clients like the payment links and ACH payment options. Works well for smaller transactions. Will no longer use for larger transactions due to their review process.

Nachteile:

Avoid for larger transactions. They will randomly put funds through a review process and with hold payment until the review process is complete. They put $294,000 in payments from a client through a review when we had already received $150,000 from that client through quickbooks previously. Their process took over 4 weeks for us to receive funds and required bank statements, contracts, and a mess of other info. They request items individually and not all at once so the process drags out. Not worth using.

Antwort von Intuit

vor 3 Jahren

We definitely appreciate your business, and your feedback regarding payment holds. This article will goes over info to understand holds you may experience (https://quickbooks.intuit.com/learn-support/articles/getting-the-most-out-of-quickbooks/understanding-payment-holds-in-quickbooks-online/05/940159#What%20Happens%20When%20Funds%20Are%20Placed%20On%20Hold%3F) Wishing you all the best. -Kristina, The QuickBooks Team

Rebecca
Rebecca
CEO in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I have been using this for my business for a number of years.

5,0 vor 6 Jahren

Kommentare: allows my clients to pay with all credit cards.

Vorteile:

Easy and fast to use with QBO, integrates with my accounting and the card swipe and chip reader work easily. Can pull reports from the website and track monthly totals.

Nachteile:

Would like a chip reader that could be used on desktop, not just cell phone. Time it takes to post payments to my bank account.