ManageEngine Endpoint Central Erfahrungen

It really makes our work easier.

Kommentare: We have been using Endpoint Central for 5 years. It made our daily routine operations easier. We will continue using it.

Vorteile:

It has an Admin friendly interface and easily customable for us. Works so stable and fast.

Nachteile:

After upgrading software, client agent upgrade operation must be faster than current.

Endpoint Central for in house IT managment

Kommentare: It was a great experience. I love how they trust that their product and the support during the trial edition will sell it. They also engage regularly to make sure you are happy and if you have any questions.

Vorteile:

Easy of setup 30 Day Trial Overall cost All the features Quick access to support

Nachteile:

Its hard to fully understand the differences between the editions

In Betracht gezogene Alternativen: NinjaOne

Warum ManageEngine Endpoint Central gewählt wurde: Leaving MSP that used this product. I did not like Automate as a product so we did not consider standing up our own instance.

Zuvor genutzte Software: ConnectWise Automate

Gründe für den Wechsel zu ManageEngine Endpoint Central: Ease of use Cost Free trial Access to support during Trial Unrestricted Trial

Tries to do too many things

Kommentare: This product advertises a lot of features and functionalities that try to make the solution a one-stop shop for IT departments. Unfortunately none of the features work well or work at all. When compared with other patching solutions, software deployment solutions and help desk toolsets, it falls flat on its face and does not meet the demands of an enterprise sized organization. Support staff is foreign based and can be very difficult working against the language barriers or trying to explain the problem even though they appear to be trying to help.

Vorteile:

Useful dashboard for inventory of hardware and software.

Nachteile:

Patching is extremely complicated compared to competitors. Agents deployed to endpoints consume large amount of CPU and RAM. Customer support is a small team with most tickets taking 3 days minimum. Every case starts with uploading logs. Product patches are being released constantly to fix the large number of bugs in software. Bandwidth management for remote offices does not function well and will easily consume an entire circuit. If this happens it is difficult to stop the traffic until the action has completed. Small mistakes can have big consequences when configuring deployments.

Endpoint Central - All the Options

Kommentare: We've used this for years and it seems to get better and better every update. We've looked at other products every year or so but they tend to lack some functions.

Vorteile:

EC has patch management, Nessus integration with threats, OS deployment and remote control. The remote control works well for our helpdesk as well as the OS deployment from images. These are used daily.

Nachteile:

I'd like the ability to change some default options so I don't have to change them every time (remote control). I'd like more insight into failed patches without log diving.

In Betracht gezogene Alternativen: NinjaOne

Warum ManageEngine Endpoint Central gewählt wurde: We wanted an all in one, easy to use software.

Zuvor genutzte Software: LiteManager und System Center

Gründe für den Wechsel zu ManageEngine Endpoint Central: A few more options were in EC that we wanted. OS deploy, firmware deploy.

ManageEngine make managing remote workforces easy

Vorteile:

Easy and reliable patch management for Windows, Mac and Linux, including 3rd party support for applications and browsers.

Nachteile:

Asset management only works for devices it manages, sadly no option to include other equipment like monitors, etc.

In Betracht gezogene Alternativen: ConnectWise ScreenConnect

Warum ManageEngine Endpoint Central gewählt wurde: WSUS didn't integrate well with other products, automation was flaky and reporting non-existent.

Gründe für den Wechsel zu ManageEngine Endpoint Central: Best support matching our requirements and outstanding remote access. Also, it offers a self-service portal for users making common software simple and cutting down on service requests.

Complete management without needing Azure AD or on-premises Active Directory.

Kommentare: Very effective platform to manage your IT Infrastructure in a successful way.

Vorteile:

ManageEngine Endpoint Central (formerly known as Desktop Central) is the product that covers all the ITS requirements for organizations that aren't entrenched in Microsoft 365. An extensive set of features and functions is included right out of the box, so you can get up and running quickly. Support team is always there to help you just in time.

Nachteile:

For small size industries like us, pricing is very crucial. Look forward to ManageEngine to address small scale industry price concerns.

Compliance management made easy

Kommentare: Overall, it is a product that we are seriously considering to bring long term stability to an environment that have been neglected for a period of time.

Vorteile:

We have challenges bringing a large number of our devices in to compliance with our IT policies and procedures. ManageEngine Endpoint Central will help us to achieve this milestone

Nachteile:

Some of the documentation were outdated that made the onboarding a little more difficult than what I could have been

In Betracht gezogene Alternativen: N-central

Gründe für den Wechsel zu ManageEngine Endpoint Central: We are still evaluating. The corporate portion of the business is using ManageEngine and the production portion of the business is evaluating N-Central.

An allrounder Endpoint management Tool

Kommentare: The overall experience of using Manage Engine is very positive. It's a compact tool where all the options can be easily found and integrated accordingly.

Vorteile:

I have been using Desktop Central for the last 2 years, and it has been a fantastic experience. Below are the speifics which were best about Endpoint Centrala. Deploying of the application is very easy as you get access 50K+ applications in handy.b.Deploying patches at both OS level and Application level is exact and simplec.Displkaying information about any zerio day vulnerability whioch has been releasedd.Creating Custom Group with respect t Computers and userse.Sceduoling report to be sent directly to the mailbox and generating custom report like details about specific software on all endpoints, etc.f.Implementing policies is very simple and straightforward.h. Real-time showing the result of any configuration (deployment) which has been triggered,

Nachteile:

I won't see any specific thing about dislike as each time the Endpoint Management tool is expanding. But I have faced a couple of issuesa. Deploying configuration on used-based was failing continuously for me.b. IT is tough to get the status of the device encryption. When force encryption is deployed it does get applied, but the result is not displayed back in the configuration.c.Postgre SQL knowledge is needed for query reports.

Endpoint Central

Vorteile:

Remote Control, Patch Management, MDM, Asset Management

Nachteile:

No cons at this time, The Product works as expected

The complete Endpoint Management Solution

Kommentare: I have used Endpoint central extensively for over 10 years, across two different organisations. I can safely say the wide featureset helps hugely with developing a mature IT service management team.

Vorteile:

The breadth of features covers most of the needs of an IT service provider, all at a great price.

Nachteile:

The OS imaging/deployment feels clunky compared to other features.

Pleasantly Surprised

Kommentare: It provides visibility across the network for all devices (EUC and Servers) with the ability to manage them. Being able to roll out patches, config changes and interact with users and their devices from one place is exactly what I was looking for when I was tasked with coming up with a solution. I initially came up with two solutions, but I am happy that this has worked out so well.

Vorteile:

Intuitive layout, finding things is relatively easy and figuring out most things is straightforward.Even in a trial, the support is very responsive and always on hand to assist. I like that each page has a link to the support team and I can interact with them from where I am on the site instead of logging into a different portal and logging a ticket. It seems some logical thought was put into developing the user interaction.An extensive set of features and functions is included right out of the box, so you can get up and running quickly. The most challenging part for me was figuring out how to get the agent on devices that AD or the network complained about. Once the agent is on, I have full control over the device and am able to gather a lot of information which, as any IT Admin will agree, is crucial for making sound decisions.

Nachteile:

The UI looks a little dated and could do with some paint. Even if it isn't for everyone, some users may prefer how it currently looks. In that case, the opportunity to change the skin would be a nice bonus. Despite this, it's a great product that doesn't detract from the site's functionality.I'm surprised that the cloud version is behind the on-premise version in terms of functionality. Although saying that, it's not by much and the team has assured me that the functions are in development. So it will be very nice to see things like BitLocker management in the cloud version and improvements to the quality of the reports.I tried both the on-premise and cloud solutions, both of which work just fine. There are a few things I saw on the on-premise version that wasn't quite the same in the cloud (mentioned earlier). Additionally, at the time of writing this, there are a couple of improvements that I have suggested, namely in the area of managing multiple domains. This area still needs a little work.

In Betracht gezogene Alternativen: SolarWinds Service Desk

Gründe für den Wechsel zu ManageEngine Endpoint Central: I found the learning curve with ManageEngine much easier than with SolarWinds and the advertised trial also gave me more confidence that I would see most of the product in use before having to commit to a purchase.

All in one unified endpoint and patch management software for your businesses. Experience it today !

Kommentare: One click endpoint management system to manage your security threats and hacking troubles and issues related to web and cloud system. It is the best tool for patch management and results in greatest security for web and mobile devices. The software is light to operate and easy to deploy and administer by tech users. Amazing product . You all should give it a try and experience it to fullest.

Vorteile:

Superb endpoint management software that helps in monitoring and managing endpoint issues from a central remote location. Flawless integration with several intuitive features enhancing the overall outcome of business. Wide and global presence and word of mouth marketing of its utility features immensely helped us to generate more leads and business. Revenue growth boosted to a great level, marking significant outcome. Strong customer and tech support team with continuous improvement in business offerings to clients. Costing and affordability at ease with superb discounts. Huge customer retention due to flexible and customizable offerings and integrations. Strong training and support team for regular orientation

Nachteile:

We have not faced any major difficulty so far as the working with software has always been a great experience due to its wonderful integrative features and properties. The software undergoes upgradation multiple times and comes up with newer versions every time. This can be further streamlined and eased out.

Desktop Central - try it! You may wonder how you lived without it before.

Kommentare: Overall, I really enjoy their products. I have used their other offerings and have been pleased with how easy their software is to learn and use. I really like the reporting features, even if they are a bit plain. But, the data in the reports is spot on. It would be nice to have a way to spice up the reporting templates a bit for non-technical management. I've tried other patching products over the years, but I've always recommended Desktop Central to my clients to at least try. Almost all of them end up purchasing Desktop Central!

Vorteile:

Desktop Central is very easy to set up. As long as you follow the requirements for opening ports, you should be able to install and start using the product very quickly. The product can be used for free with up to 25 clients, so you can really "kick the tires" and get a full idea of if this is the product for you. It is reasonably fast, and the learning curve is fairly easy and straightforward. The training videos are not bad and cover most of what I needed to learn to use the product. I've worked with the support team only a few times over the last several years, so that's a bonus for me. Their support was knowledgeable, and was able to solve my issues within one or two email exchanges. They do offer phone support, but this was not an option I prefer to use, so I can't comment much on that. I now use several products from ManageEngine, and it is great how once you use one of their products, you should be comfortable with their other offerings.

Nachteile:

It took me a little while to learn HOW the product works, and what the developers' thought process was at first. Once I got that part, the use of the product really fell into place for me rather quickly. I think the learning curve for this software is much easier than other products, but you do have to at least look over the intro manuals the first couple of times you use the product. I'd love to see the company make more training videos using native North American English speakers. ManageEngine is an Indian company, and while their team absolutely knows their stuff, it can be challenging (at least for me) to work with the Indian speaking and writing style of English.

In Betracht gezogene Alternativen: PDQ Deploy & Inventory

Warum ManageEngine Endpoint Central gewählt wurde: While I love PDQ products, Desktop Central offers more out of the box. With 1 purchase, I get lots of abilities and features, such as the MDM, more reporting, and easier to read UI, with colors and labels. If PDQ revamps their UI and adds a couple of features to PDQ Inventory and PDQ Deploy, they would make my short list of products.

Zuvor genutzte Software: PDQ Deploy & Inventory

Gründe für den Wechsel zu ManageEngine Endpoint Central: PDQ is a great product, but seems lacking in tools overall. The UI in PDQ is plain, but efficient. Desktop Central offered more features out of the box, and has better reporting in it's looks. Plus, ManageEngine offers so many more products, and once you learned how to use one of them, you are well on your way to knowing how to use the others. The UI is pretty similar over their product line, which is a big help these days.

You must check out Desktop Central for *any* size organization

Vorteile:

It's breadth of features. It literally has features you normally need 3-4 different products from different manufacturers. Normally someone will pay for remote control software, patch management, mobile device management, desktop management as separate products but all that (and more) are built right it. The integration into AD and the ability to patch update computers off the network is vital to my company. The price is also extremely affordable. I've used them in both a 1500 employee company with more than 2000 devices and now in a smaller company with 80 employees and 100 devices and it's been a godsend. Support is also amazing. they have articles available and live chat available and all hours which is nice for me.

Nachteile:

Some parts are confusing, like the configuration profiles. It takes some getting used to.

Probably the best option you could choose when taking a decision about MDM's.

Vorteile:

What i liked the most was the centralized management you have with Endpoint Central, you can control everything, from everywhere, to anywhere.

Nachteile:

In my opinion, the feature that i didn't like as much as others was the patch management, it is really good because you can easily control patches, but it is a little bit hard to understand from zero, how it works and how it is built, to get the best profit out of it.

In Betracht gezogene Alternativen: Cisco Meraki

Gründe für den Wechsel zu ManageEngine Endpoint Central: Because i worked with the software a long time ago in another company i was working and i got just fascinated with how easily is to make it work.

Excellent Management Product for On-Premise Businesses

Kommentare: Our estate is easier to maintain thanks to a professional product from a professional business.

Vorteile:

The products' comparatively simple implementation. The simplicity of completing what you want to do after they are installed. The support teams' professional assistance is genuinely outstanding if something breaks.

Nachteile:

Although this is now the industry norm due to all the threats and exploits that are widely used, the product must be updated frequently. While backing up the data is a difficult process in general, especially when databases are involved, I just wish the update process were a little simpler.

In Betracht gezogene Alternativen: SOTI MobiControl

Gründe für den Wechsel zu ManageEngine Endpoint Central: The pricing and feature set of ManageEngine were much more attractive.

Desktop Central: Tech Perspective

Kommentare: Overall it is a good product and accomplishes our purposes.

Vorteile:

This software is really good shut the price and features it comes with. Replaces a lot of tools we have had to mismatch and put together all in one.

Nachteile:

The user interface and language of the site is somewhat confusing and not intuitive. They have a log guides that help. Just not as intuitive as I had hoped.

In Betracht gezogene Alternativen: NinjaOne

Warum ManageEngine Endpoint Central gewählt wurde: We still use reach but in a limited capacity.

Zuvor genutzte Software: EV Reach

Gründe für den Wechsel zu ManageEngine Endpoint Central: Overall functionality is better.

A great UEM for K12 schools!

Kommentare: This software has allowed us to completely replace our existing MDM solution with ease.

Vorteile:

We were looking to replace our existing MDM with a newer product that offered more up to date features. Our biggest need was to be able to deploy software packages to 10 remote locations that were not part of the same network. We wanted to conserve bandwidth for our partner schools so the use of a remote deployment server was a critical component for us, that many other solutions could not provide.

Nachteile:

Sometimes there are items in the interface that are not as intuitive as they could be.

In Betracht gezogene Alternativen: Atera und NinjaOne

Warum ManageEngine Endpoint Central gewählt wurde: The Filewave agent was repeatedly crashing and caused the agents to no longer check-in with the system. A manual reinstall of the agent was necessary to be functional again.

Zuvor genutzte Software: FileWave

ManageEngine UEMS fit perfectly into our needs

Vorteile:

ManageEngine Endpoint Central offers a range of powerful features that profoundly impact organizations' endpoint management capabilities. One standout feature is its comprehensive endpoint security management, which enables organizations to enforce robust security policies, detect and respond to threats in near real time, and ensure compliance with industry regulations. The software's patch management functionality is also highly impactful, allowing organizations to automate the deployment of critical patches and updates across their endpoints, thus reducing vulnerabilities and minimizing the risk of security breaches. Furthermore, its asset management capabilities enable efficient tracking and management of endpoint devices, software licenses, and application usage, optimizing resource allocation and reducing costs. With its intuitive interface and centralized console, ManageEngine Endpoint Central empowers organizations to streamline endpoint management, enhance security posture, and improve overall operational efficiency.

Nachteile:

While ManageEngine Endpoint Central offers a range of powerful features, there are certain areas where improvements or additional functionality could enhance its capabilities. One area for improvement is the integration of advanced threat detection and prevention mechanisms. By incorporating advanced behavioral analysis, machine learning, and threat intelligence capabilities, the software could bolster its ability to identify and mitigate sophisticated and evolving cyber threats.

ManageEngine Endpoint Central

Kommentare: my experience with "Endpoint Central" was exceptionally positive. It not only simplified the management and security of our endpoints but also gave us the confidence that our organization was well-protected against cyber threats. Its user-friendly design, flexibility, and strong customer support made it a valuable asset in our IT infrastructure. I would highly recommend Endpoint Central to any organization looking to enhance their endpoint management and security capabilities.

Vorteile:

The security features of Endpoint Central were equally impressive. It offered advanced threat detection and response capabilities, helping us proactively identify and mitigate potential security risks. The real-time alerts and reports were instrumental in staying ahead of emerging threats, ensuring our data remained protected.

Nachteile:

This is a very complete, versatile and flexible tool. there is nothing I dislike about it.

In Betracht gezogene Alternativen: ServiceNow Customer Service Management

RBFA

Kommentare: The best tool so far in my career, modular, great support.

Vorteile:

Ease of use. Super OS and patch deployment, the overviews and the reports. Quick help on each page. Deploy of software. Mobile device management.

Nachteile:

The error messaging, most of the times to general. Quick help not always sufficient. The help websites, not clear enough to find your way.

Great RMM tool!

Kommentare: Good product, always releasing new things, but could be improved upon.The on prem version if far better than the cloud version. We have had both.

Vorteile:

Easy to use.Great support.The use of this tool, integrated into our company has reduced IT overhead of end user devices and servers massively.

Nachteile:

The patch can sometimes be quite slow to deploy, if you have a small patch window of say 2 hours, they aren't going to get finished in time, not even close.Patch window needs to be 4 hours at least for dozens of servers to be completed.

In Betracht gezogene Alternativen: NinjaOne und ConnectWise Automate

Gründe für den Wechsel zu ManageEngine Endpoint Central: pricing was cheaper.

Desktop Central offers the best features to manage multiple devices from a Central device.

Kommentare: Our organization is using Desktop Central to manage all of our devices including devices with Windows and Mac OS, Android and iOS devices from a single Device. Desktop Central has allowed us to give the Power of controlling all the devices to a Single Central Device which can be operated by Senior IT managers. We can manage Software installation, patching and deployment with ease. We can also monitor who is using what device and when, means we can easily monitor our devices using Desktop Central.
The pricing perfectly fits our need, also we can get Quote to best explain our requirements and get an even perfect subscription from them.
They also provide a 30 day trial to effectively understand and evaluate the complete product.

Vorteile:

Desktop Central offers a lot of features to effectively manage several devices anytime from single Central Device. Some of the most helpful features are Turn On/Off the controlled devices, Operating System patch management, installation and deployment of Softwares, file transfer using Remote Sharing etc. Desktop Central allows patching, imaging and deploying of OS, which helps a lot in keeping all the devices safe from known/unknown Security threats by remote upgradation. Desktop Central also allows us to monitor several things like Login History, Software and Hardware Changes etc which helps our organization a lot in monitoring the use of our devices. Overall, we can have full control over all of our devices easily and effectively from a single Central Powered Device anytime.

Nachteile:

A few things I think should be improved with Desktop Central is their Customer Support Service. Recently, some people from our organization were having trouble with Desktop Central but the Customer Support team was not effectively helping them out. Though, the problem has now been solved because we went through their Guides and Documentations and figured out how to fix things up.

Great value for the cost

Kommentare: This product is all encompassing. The amount of features for the cost makes it easy to decide which company you want to work with.

Vorteile:

When you truly evaluate each of the products within this ITSM, you quickly realize the value. Other products are three to four times expensive and do not deliver the amount of features.

Nachteile:

I have struggled to come up with a feature that is lacking in this product.

In Betracht gezogene Alternativen: ServiceNow Customer Service Management und Freshdesk

Gründe für den Wechsel zu ManageEngine Endpoint Central: Features, support and cost.

Severe lack of polish

Kommentare: We are able to use it to run the Service Desk, but only just. We plan to change to ServiceNow, a much better product at the same price range.

Vorteile:

It technically hits all the bases of ITIL ITSM ticket management. Users can create, assign, and escalate tickets. Some features like "split" and "merge" are a great addition.

Nachteile:

It falls frustratingly short in some places. Ticket notification emails can't be stopped or recipients changed, leading sometimes to mailer daemon autoreplies re-opening tickets when they are resolved. The only way to fix this is for the admin to delete the ticket. Searching is also frustratingly basic; it would be nice to be able to see a user's ticket record.