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Über ManageEngine Desktop Central

Hilft Administratoren bei der Automatisierung, Standardisierung, Sicherung und Prüfung ihrer Windows-Netzwerke. Desktop Central unterstützt jetzt auch MDM.

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Nutzerbewertungen filtern (321)

Rob B.
Rob B.
Head of IT in UK
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great all-in-one management platform

5 vor 9 Monaten

Kommentare: We initially replaced our WSUS system with DC, then expanded it out to cover MDM (replacing Meraki) and vulnerability scanning.

Vorteile:

- Centralised patch management - Vulnerability and threat management works pretty well - Excellent, responsive support team - Once you get used to how it works, it's pretty robust and nice to use - Nice MDM, desktop, laptop and mobile management all in one place

Nachteile:

- It takes a while to get your head around how updates are applied - it is quite 'batchy' - The MDM UI is sometimes a bit confusing

Mohamed shiham I.
Mohamed shiham I.
System Administrator in Deutschland
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

best MDM and Desktop laptop monitoring tool

4 vor 7 Monaten

Kommentare: best MDM and patch management system can monitor the devices from one plat form

Vorteile:

manage all desktop laptop from a single platform, user can enroll by themself from the portal

Nachteile:

it should synchronize data with Asset explorer , but that option is not available, MDM is not supporting linux

In Betracht gezogene Alternativen: SOTI MobiControl

Warum ManageEngine Desktop Central gewählt wurde: Cost is High, cant remove the unused devices, less information about the device. support is bad take a long time to respond.

Zuvor genutzte Software: IBM Security MaaS360 with Watson

Gründe für den Wechsel zu ManageEngine Desktop Central: cost-effective, and efficient technical support by the staff

Thomas L.
System Administrator in USA
Bau, 201-500 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

All in one!

5 vor 4 Tagen Neu

Kommentare: Overall it is great. I was not expecting this many features, and it will save us money too.

Vorteile:

Software deployment, patch management, MDM, and remote support all together. We did not have software deployment in the past, and now we can everything for the same cost we were paying for Just remote support and MDM.

Nachteile:

I did not see how to assign software licenses to users instead of devices. We have a mix of packages that are user based and device based.

In Betracht gezogene Alternativen: Intune HRMS

Warum ManageEngine Desktop Central gewählt wurde: Switch is not complete yet, but we can get all of the features in one spot.

Zuvor genutzte Software: IBM Security MaaS360 with Watson und TeamViewer

Verifizierter Rezensent
Systems Administrator in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Tries to do too many things

2 vor 3 Jahren

Kommentare: This product advertises a lot of features and functionalities that try to make the solution a one-stop shop for IT departments. Unfortunately none of the features work well or work at all. When compared with other patching solutions, software deployment solutions and help desk toolsets, it falls flat on its face and does not meet the demands of an enterprise sized organization. Support staff is foreign based and can be very difficult working against the language barriers or trying to explain the problem even though they appear to be trying to help.

Vorteile:

Useful dashboard for inventory of hardware and software.

Nachteile:

Patching is extremely complicated compared to competitors. Agents deployed to endpoints consume large amount of CPU and RAM. Customer support is a small team with most tickets taking 3 days minimum. Every case starts with uploading logs. Product patches are being released constantly to fix the large number of bugs in software. Bandwidth management for remote offices does not function well and will easily consume an entire circuit. If this happens it is difficult to stop the traffic until the action has completed. Small mistakes can have big consequences when configuring deployments.

Antwort von ManageEngine

vor 2 Jahren

Hello, Greetings from ManageEngine! We're glad you like our intuitive dashboard for hardware and software inventory. We're sorry about your unpleasant experience with the product. Our patching today has transcended and become a lot more seamless with the introduction of automated patch deployment tasks, wherein every stage of the patch cycle is automated. We've grown as a team, and currently we have quite a lot of support technicians who can resolve your issues in a jiffy. Our product upgrades are no longer about issue fixes, rather we're releasing top-notch features - requested by our customers, and the ones that meet market standards. If you require further assistance with the product features, do write to us at cms-eval@manageengine.com. Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

Charles N.
EUT Engineer in USA
Telekommunikation, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Makes Asset management from the cloud easy!

5 vor 3 Monaten

Kommentare: Overall, Desktop Central allows me to more easily manage patching, software deployment and asset management via the cloud. Desktop Central is a huge improvement over our previous asset management system.

Vorteile:

I like how easy it is to use as this helps with implementing access to our help desk as well. They can easily access machines with remote control access and software deployment.

Nachteile:

I would like to be able to fully customize reboot settings.

In Betracht gezogene Alternativen: JetPatch, Tanium Endpoint Platform und Automox

Warum ManageEngine Desktop Central gewählt wurde: Cost and ease of user were huge factors. Patching machines with windows updates are far more successful.

Zuvor genutzte Software: Ivanti Neurons for ITSM

Gründe für den Wechsel zu ManageEngine Desktop Central: Cost and ease of use mage are choice easy.

Richard B.
CEO in Kanada
Computer- & Netzwerksicherheit, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great contented

4 vor 2 Wochen Neu

Vorteile:

I've used Desktop Central in the past so knew my way around this. I find that it's easier to use than others, especially patch management.

Nachteile:

Trial is never long enough, especially having to move from another RMM.

In Betracht gezogene Alternativen: Splashtop Remote Support

Warum ManageEngine Desktop Central gewählt wurde: Price, and especially attitude. Connectwise attitude sucks. I'll never use them again.

Zuvor genutzte Software: ConnectWise Control

Gründe für den Wechsel zu ManageEngine Desktop Central: Previous experience using this product.

Kris M.
IT Specialist in USA
Chemikalien, 201-500 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

MEDC - a cut above!

5 letzten Monat Neu

Vorteile:

Integration with their existing Mobile Device Manager software was automatic and immediate. It was very simple and easy to use. Setting up configurations for automatic software deployment and updates are also very easy.

Nachteile:

There is no anti-virus integration that I have seen. This is the only real con so far. Otherwise everything works very well.

Scott C.
Director of IT Services in USA
Bildungsmanagement, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Please deliver

3 vor 4 Monaten

Kommentare: We loved all of the features, but they do not seem to live up to the description.

Vorteile:

OS Imaging is great when it works. The drivers are usually found and installed on the target properly. Inventory scanning is great, but seems to be intermittent. One day it will instantly find and scan newly images computers, and the next it will hang on the scanning

Nachteile:

The ManageEngine suite of applications promises to be the best deployment, management and inventory control products, but they do not consistently deliver on the promise. ServiceDeskPlus and DescktopCentral do not talk to each other as seamlessly as they should when handing off asset information.

Olebogeng M.
System Analyst in Botsuana
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best tool for UEM solution

5 letzten Monat Neu

Kommentare: i truly admired how dependable it is when it's patching and software deployment.

Vorteile:

Configuring and patch management. it's flawless and reliable.

Nachteile:

working with Linux and Mac is a bit difficult

In Betracht gezogene Alternativen: SolarWinds Service Desk

Gründe für den Wechsel zu ManageEngine Desktop Central: dependability, reliability, User Endpoint Management

Karolina D.
IT-Systembetreuung in Deutschland
Staatsverwaltung, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best Tool I have ever used

5 vor 2 Wochen Neu

Kommentare: Install, ork with Desktop Central, patch Desktop Central is easy to learn/to do. You can start immediatly!

Vorteile:

It´s very useful for daily business. Patch Software, manage computers (with services, Task Manager, Remote Control...) and many other features works great in Desktop Central!

Nachteile:

Manage Engine offers many other tools for administration. It would be nice to manage all on one web interface.

In Betracht gezogene Alternativen: ACMP Suite

Warum ManageEngine Desktop Central gewählt wurde: price-performance ratio

Gründe für den Wechsel zu ManageEngine Desktop Central: It was very easy to try Desktop Central (trial). FAQs and support sites are very good. Using Desktop Central is very easy.

Eugene L.
Sr. IT Architect, Corporate IT in Kanada
Computer-Software, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Absolutely the must in any Environment (and a great pricing as well)

5 vor 6 Monaten

Kommentare: I've been using DesktopCentral since version 9 and I can see how this product evolves into a great, a "must have" tool for any organization.
There is quite a competition exists, especially with Microsoft Intune (even though Intune does not provide all the functionality that DesktopCentral has) - it's free for E5 customers.
We rely on DesktopCentral in our day to day work and it's our primary tool for endpoint + server management. Absolutely helpful tool.
I must also mention Support - to have support options via chat - is a great idea, always available and always helpful.

Vorteile:

All-in-One tool, Inventory, Security, Encryption, Patch management, MDM, Modern Management, Remote Access, Software Deployment - it's a "swiss knife" for any IT department. What makes Desktop Central great is that you have everything to manage your servers, endpoints, in all aspects of it just from a single tool. No need for a multi-server deployment, very easy to deploy and manage. It just works! Logically, easy and very user/admin friendly

Nachteile:

Sometimes it takes a while to get a new functionality implemented or some existing functionality to be improved. MacOS support sometimes takes a while to "catch up" with new OS releases (even though Apple does provide access to "betas" to pretty much anybody). It would be great to have an edition were all the modules and addons (including Security one) would be already included (we would definitely go for it). Virtualization Modules, VDI management would be a great addition as well

In Betracht gezogene Alternativen: PDQ Deploy

Gründe für den Wechsel zu ManageEngine Desktop Central: Previous experience, feature-rich product, affordable, in active development (new features are being added frequently)

Jim L.
IT Support in USA
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

An Absolutely Essential IT Support Solution for Small to Large Environments

5 vor 10 Monaten

Kommentare: See above! I mainly use Desktop Central to maintain third party applications (non-Microsoft). I also provide periodic remote desktop support for a few users, including one who works from home, like I do. It would take me hours to drive to the office or user's location!
. Especially in this last year, Desktop Central and a couple other Manage Engine products have been essential for me to provide support for a small office that is struggling financially to keep its doors open. I cannot say enough good things about this and the the other Manage Engine products.

Vorteile:

From third party program installation and management to remote computer management, Desktop Central is an indispensable solution. - Managing third party software is greatly simplified with Patch Management and Software Deployment. - Full system Inventory, with Manage Licenses, Software Metering and automated system Scan. - Remote Control allows remote desktop support, essential for today's IT support. - A robust set of reports that can be scheduled and emailed. - Integrates with Service Desk Plus to automatically create service tickets, and email alerts can be created. - The Free version is fully functional and a great solution for small offices with a limited budget.

Nachteile:

I have been using Desktop Central at my current position for 4 years. I cannot live without Desktop Central, or several other Manage Engine products! It is essential for IT to know what their network condition is, maintain its optimum health, and provide end user remote support. Desktop Central is only one of many Manage Engine products that allows IT support to do this.

In Betracht gezogene Alternativen: SolarWinds Patch Manager

Gründe für den Wechsel zu ManageEngine Desktop Central: I have been using various Manage Engine products across a couple employers, for over 11 years. Desktop Central won my respect from Solar Winds, back in 2012. The level of network security I set would not allow their patch manager to work, which means I would have had to remove some security measures to get it to work. Desktop Central, as well as Event Log Analyzer and OP-Manager, has worked perfectly well with my heightened security measures. My worries with Solar Winds was unfortunately proven valid with the recent breach of their own patch management distribution server. I am soon to retire knowing Manage Engine has provided me over a decade of resources to help me achieve this accolade!

Dale S.
IT in USA
Lagerung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

MEDC is an important tool for us.

5 vor 2 Jahren

Kommentare: Patching is a breeze. RDP has saved me a lot of headaches since I don't always remember the FQDN of every machine in the building. Helps let me know if systems are down. Overall its a tool I cant live without at this point.

Vorteile:

Inventory features. Makes it really easy to see what PC's are running and who is using them. Login history, Windows patching, software inventories, warranty information (except for HP) and a great built in RDP feature. This software makes life a LOT easier. Its pricing is pretty competitive for everything it offers. We have stuck with it for almost 3 years and don't plan to switch away unless there is a drastic change in its price or functionality. So far I would give it a solid 9.5/10.

Nachteile:

When you hit your license limit, if you don't realize it, and you do another installation, removing the license from an unused computer doesn't activate the one you were initially trying to activate. Often requiring you to jump through a little bit of hoops to get it going. Always make sure you have a free license prior to the install. The only other thing I would truly consider a con is some of the features are more buried then they should be, and its not always immediately obvious where your going to find what you are looking for. Once you have used it for a while, you get used to it though and its a non-issue.

In Betracht gezogene Alternativen: PDQ Deploy

Warum ManageEngine Desktop Central gewählt wurde: I was asked to put in a new system when I started. Not sure why they were unhappy with the old one because I didn't really use it. MEDC interface was nicer for sure.

Gründe für den Wechsel zu ManageEngine Desktop Central: Windows patching built in, no need to play games with wsus.

Antwort von ManageEngine

vor 2 Jahren

Hello Dale, Greetings from ManageEngine! We're delighted that you like the multifariousness of Desktop Central and the fact that it has been making your job seamless for the past three years. We hope our product has aced in helping you with endpoint security and management. We are working towards creating better visibility in terms of the user interface. If you require further assistance with the product UI, do write to us at cms-eval@manageengine.com. Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

Michael W.
Senior Manager of Infrastructure and Compliance in USA
Einzelhandel, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A Product that actually does what you paid for, and then does even more!

5 vor 7 Monaten

Kommentare: I have used this program now between three different companies that I have worked in, two of which I made the recommendation that it be purchased. I am impressed with the product, but also with the development and support team. Its not uncommon for me to send them a question and have an answer back in less then 24 hours. They also have a wonderful ability to take feedback and then have it show up in the product in very little time.

Vorteile:

The product does an amazing job performing the update of server and desktop operating systems and software. What is surprising is all the additional things it does, and the features that they keep adding into the product. Examples over the years includes adding in things like mobile device management, review of each box for vulnerabilities, showing issue and problems with the boxes that are both correctable and not correctable by the patching functions.

Nachteile:

Upon some tasks they will show failure or a pending action, however they do not then update those status in the queue. I think this is done from a compliance standpoint, but there should be a function added to specifically address a job that’s been run, been incomplete and then a pending follow-up action.

Anurag K.
Company Owner and Game Developer in Indien
Verifizierter Nutzer auf LinkedIn
Computerspiele, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Works perfectly for me to manage and monitor several devices

5 letztes Jahr

Kommentare: Being a Game Developer and Digital Media Producer, I always need a solution to perfectly control and manage all of my desktop and mobile devices and Desktop Central is what I really found as an intuitive and innovative solution to do it. I can easily operate my devices, monitor their usage, install system updates, manage installation of softwares, share files within the systems etc very easily from a single device just because of Desktop Central which is far better when compared to its competitors. Desktop Central allows me to run its application even on my 32-bit system. It also has a mobile application which works smoothly.

Vorteile:

There are several things I loved about Desktop Central like the ability to automate the patching of OS, automatic scanning and installation of latest service packs for OS, imaging of OS to protect my devices from security vulnerabilities. It also allows me to install and uninstall necessary softwares remotely with many of its useful features and built-in templates. A few more useful features are also there including Power management to switch the devices On or Off remotely and to get reports of device's Up-time( to know from how many hours they are turned On). One of the best things about Desktop Central is that they provide me the ability to control all of my devices even from my Mobile Phone, there mobile application is well optimized and works perfectly fine. I can also set my computers and other devices to be used by specific Users and for specific roles by granting them limited access to the device's features and functions. My workflow increases when I can easily transfer files, shoot and record photos and videos from all of my devices using a Single device because of Remote sharing feature of Desktop Central. They provide a One month free trial with all of their features, so that one can easily understand and get used to with their application.

Nachteile:

The only thing I would like to say to Manageengine is that they should fix the pricing for Desktop Central, a small organization or a small firm can't easily afford this much expensive solution for them. Though, I think Desktop Central already offers to get a price Quote to their customers according to their need.

Verifizierter Rezensent
Deskside Support Specialist - Teamlead in Kanada
Verifizierter Nutzer auf LinkedIn
Anwaltskanzlei, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Comprehensive Desktop Management Solution

5 vor 2 Jahren

Kommentare: ManageEngine Desktop Central has helped us improve our overall technical and operational support to staff and further, helped consolidate software and resources.

Vorteile:

ManageEngine Desktop Central is a robust set of tools that allow s you to deploy, automate, and support your end user's device with a simple to manage interface. Before using ManageEngine my team used a wide variety of tools and a lot of 'hands-on' involvement to maintain our diverse set of end-user equipment, but, with Desktop Central we are able to deploy images, software, manage patches, set security policies, and provide remote support all from one central location.

Nachteile:

The setup can be a little overwhelming at first due to all of the configuration and features. While the support team was good and very friendly, it would be better if there is more standardized KBs and how-to videos to help support some of the advanced functions.

In Betracht gezogene Alternativen: NinjaOne

Antwort von ManageEngine

vor 2 Jahren

Hello, Greetings from ManageEngine! We're glad that you like the multifariousness of Desktop Central. We hope our product has aced in helping you with endpoint security and management, thereby replacing the multiple tools that you've had to use in the past. We are working on standardizing the knowledge base articles and how-to videos. If you require further assistance, do write to us at cms-eval@manageengine.com. Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

Verifizierter Rezensent
Director of Information Technology in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Desk Central

4 letztes Jahr

Kommentare: It's almost all positive. It allows me to stay of top of all software patching, both Windows and 3rd-party. That's the single largest benefit. But in addition it allows quickly implement group policy-like configurations, effectively block thumb drives, reboot all machines on a set schedule, view a complete inventory of all hardware and software, search for specific software that's installed, implement quick changes to all machines when needed, like registry ones, and many others.

Vorteile:

This product was easy for me to implement several years ago. Whenever I have problems, it's very easy to contact their support team and when i do they are very responsive. If a feature isn't there that I'd like to have, they also make a serious effort to see it implemented in the future. For what it does, it's very cost-effective and an extremely beneficial tool to have at my disposal as the lead tech in our organization. If it wasn't available I feel it would be extremely difficult to replace with anything product anywhere near its price range, and I'd likely lose features as well.

Nachteile:

No product is perfect, and there's a few features I'd like to have added, but at least they make an honest effort to hear my concerns whenever i have them. I really can't think of much of anything else that I'd criticize them for, and I'm very happy with it.

Alvaro P.
Technical Support Technican II in USA
Versicherung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Your All-in-One Solution

5 vor 10 Monaten

Kommentare: I really can't leave without Manage Engine. It's my everyday Go-To tool for all my needs. You guys are doing a great job improving the software.

Vorteile:

I love the fact that this software gets updates and upgrades periodically. I do appreciate the nice remote capabilities, the option to roll out your own image, MS Updates, asset management and great reports. Its my everyday tool for helping out end users and doing all my IT duties! Its an amazing tool! I am waiting for the day that they add Purchase Orders to the Manage Engine Suite.

Nachteile:

Some upgrades might catch you by surprise since the design and the buttons change here and there, but I do understand the process of making things better for the IT Professional. Can be a bit expensive if you add all the tools to the suite. Better bundles should be added to the list of suggestions.

In Betracht gezogene Alternativen: SolarWinds Service Desk und Zendesk

Gründe für den Wechsel zu ManageEngine Desktop Central: Because all of the functionalities and scalabilities the other ones lacked.

Rajneesh B.
Technical Pre-sales in Australien
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Heterogeneous End-point Management from a Unified Console

5 letztes Jahr

Kommentare: Easy to use UI, Online help and chat support, Great community support. Overall, quick to learn and easy Setup.

Vorteile:

More control, Power to you, whilst deploying SW Deployment, OS Patching and even MDM, all can be achieved from a single console. Not to mention, OS Deployment & Imaging are offered free for all Workstation & Servers. Gartner listed, Awesome support very Proactive indeed.

Nachteile:

None at all. Out-of-box product features have nothing to complaint about. We love everything that DesktopCentral UEM has to offer.

In Betracht gezogene Alternativen: Jamf Pro

Warum ManageEngine Desktop Central gewählt wurde: We went through product webinar videos and were able to setup our-self. Also, ManageEngine DesktopCentral support was there to help, whenever needed.

Gründe für den Wechsel zu ManageEngine Desktop Central: Since, ManageEngine has invested much in continual development of DesktopCentral UEM. It's now offered in Cloud as well. Easy to setup, configure, quick learning curve,

Kapil U.
VP Products in USA
Informationstechnologie & -dienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A unified endpoint management solution for omnichannel users for managing various s/w implementation

5 vor 2 Jahren

Kommentare: The ease of software deployment has been a cake walk. It has reduced the time efficiency by leaps and bounds. The performance of the software is a huge plus point

Vorteile:

Ease of deploying the software to multiple devices with in minutes have saved cost, time and manpower for the organization

Nachteile:

Customizing the dashboard and reports control could have been more user friendly.

In Betracht gezogene Alternativen: Miradore

Gründe für den Wechsel zu ManageEngine Desktop Central: Ease of business, User Community and Product Vision

Antwort von ManageEngine

vor 2 Jahren

Hello Kapil, Greetings from ManageEngine! We're glad that you like the multifariousness of Desktop Central. We hope our product has helped you with securing and managing your endpoints. We're happy to know that software deployment has been a walk in the park for your organization by using our product. We hope you've tried other features as well. If you require further assistance with the product features, do write to us at cms-eval@manageengine.com. Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

Pascal D.
ICT Operations in Belgien
Sport, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

RBFA

5 vor 10 Monaten

Kommentare: The best tool so far in my career, modular, great support.

Vorteile:

Ease of use. Super OS and patch deployment, the overviews and the reports. Quick help on each page. Deploy of software. Mobile device management.

Nachteile:

The error messaging, most of the times to general. Quick help not always sufficient. The help websites, not clear enough to find your way.

Philipp M.
IT Manager / Systems Engineer in Schweiz
Tiefbau, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent product! Compared to other ME products also very few bugs. Support should be improved.

5 vor 4 Jahren

Kommentare: Huge time savings in supporting our end users!

Vorteile:

- stable - ease of use - value for Money is excellent!!! - covers (almost) all our endpoint management Needs - steady improvement in functionality

Nachteile:

Technical Support should be improved! The technicians seem very knowledgeable! Anyhow, I miss the personal contact to the Support engineers. I don't like how, in a Support session, the technician connects to my PC and starts clicking around and Chat through Notepad. Any other vendor's Support technician would give me a call and stay on the phone while Troubleshooting Problems. It's a great way to learn about the product for me, and for the technician it may also be usefull as I may help the technician by providing Details more easely. I think that it would improve the Support process drastically. I really dislike the way Support works at the Moment!

Antwort von ManageEngine

vor 2 Jahren

Hello Philipp, Greetings from ManageEngine! We're glad you like the multifariousness of Desktop Central. We hope our product has aced in helping you with endpoint management and security. Thank you for your feedback on our support, and we're happy to keep you informed that our support team today is not what it used to be three years back. We've worked on inflating every intricate detail with our customer service. If you require further assistance with the product, do write to us at cms-eval@manageengine.com. Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

Verifizierter Rezensent
Business Owner in Kanada
Verifizierter Nutzer auf LinkedIn
Computer- & Netzwerksicherheit, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Nothing Comes Close To Zoho Corp and Desktop Central Price Per Value and Feature Wise

5 vor 8 Monaten

Vorteile:

Nothing comes close to Manage Central when price per value is obvserved with the only issues being that it is a lot of information all at once, and that it has many configuration abilities and options. I have used this solution for a couple months now, but my experience with Zoho SaaS has been spectacular with 0% downtime on my original site I launched as a side project being 0 in 386 days! Would recommend this to anyone looking for a serious solution, and even to hobbyists and home lab users just looking to try something out!

Nachteile:

Software is extremely customizable and granular, but has a sharper learning curve than a click and deploy solution. However the extra configurability is crucial in fields that require compliance, governance and hard coded security with a clear and present chain of command.

In Betracht gezogene Alternativen: IBM Security MaaS360 with Watson und ConnectWise Control

Warum ManageEngine Desktop Central gewählt wurde: Transparency in communication and pricing.

Zuvor genutzte Software: NinjaOne

Gründe für den Wechsel zu ManageEngine Desktop Central: Configurability and tangible experience with Zoho and their ability to honor SLA agreements unlike a certain other RMM company.

Dylan M.
IT Manager in USA
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

One of the easiest to use management systems yet powerful as well

4 vor 5 Monaten

Kommentare: We went from having a few devices in a few close locations to 100's of devices located across multiple states. Having a reliable and simple way to manage these devices has made my job 1000 times easier.

Vorteile:

I had started with Maas360 and every part of that seemed to be confusing and poorly laid out. With DesktopCentral that wasn't the case. It was easy to find what I needed after a very short time of poking around and trying things out.

Nachteile:

About the only thing I can think of at the moment would be that that the mobile devices are separate from the inventory. It made the integration of the 2 products seem less integrated. But this was, to be honest a minor issue to me.

In Betracht gezogene Alternativen: Atera und Hexnode UEM

Warum ManageEngine Desktop Central gewählt wurde: Was not satisfied with Maas360

Zuvor genutzte Software: IBM Security MaaS360 with Watson

Gründe für den Wechsel zu ManageEngine Desktop Central: Ease of use. Mobile and desktop management. and Cost

Aaron W.
Systems Integrator in UK
Verifizierter Nutzer auf LinkedIn
Verlagswesen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

So many useful features that you don't get with a normal Windows Domain controller

5 vor 3 Jahren

Kommentare: We use Desktop Central as it offers so many extra features, as I mentioned in my first paragraph. These features are really useful and save so much time.

Vorteile:

There are so many useful features in Desktop Central. My favourite features are: - Being able to remotely wake up and shut down computers - Inventory history showing hardware changes - Reports of which user logged onto which computers, which really helps find who works at which desk

Nachteile:

The updating routine for getting the latest version of Desktop Central is very tedious, requiring a backup, shut down, downloading a file, and then manually running a patch installer. I would like to see an automatic updater, but perhaps it is for those who are very strict about software installations.

Antwort von ManageEngine

vor 2 Jahren

Hello Aaron, Greetings from ManageEngine! We're glad you like the multifariousness of Desktop Central. We hope our product has aced in helping you with endpoint management and security. Thank you for letting us know your pain point in upgrading Desktop Central. Your feedback will be passed on to the development team. If you require further assistance with the product, do write to us at cms-eval@manageengine.com. Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.