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bessere Software zu finden
Über Race Entry
Kostenlose Rennregistrierungssoftware mit bewährten Marketingtools wie Fundraising, Freiwilligenmanagement und Renn-Merchandise-Software.
You can also search the results of the race (and others you may be interested in), as can the participants.
I was stuck with only their options (not too big of a deal).
Nutzerbewertungen filtern (152)
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Nutzerbewertungen filtern (152)
Great Service
Vorteile:
The staff at Race Entry always provides great service and are always looking for ways to help out.
Nachteile:
I would like it better if the user could upload lists of people rather than having to get their staff to do it for us which creates an extra step.
Antwort von Race Registration Online
vor 5 Jahren
Thanks for the review. We actually use to allow event organizers to upload their own participants, but we found that the complication of the feature lead to frustration. Historically it has been faster for us to do this for our customers than to teach all the possible weird file issues that may need to be addressed depending on where your file came from. We just did not want users to be frustrated with how hard it is to upload if it is due to a file issue that might get blamed mistakenly on our software. We would rather us get frustrated by a bad file than our customers. This may be to sweeping of a policy, but we will take your feedback into consideration. Thanks for the review!
[sensitive content hidden] at RaceEntry has top notch customer service (rate him 12 out of 10)
Kommentare: The system is easy to use and [sensitive content hidden] is a wonderful rep for Race Entry
Vorteile:
Even someone like myself that isn’t very tech savvy can navigate through and figure out how to set up my various registration sites. If I’m not sure how to do something; [sensitive content hidden] is always there to help. He even answered an emergency call from me on Father’s Day from the top of a mountain when I accidentally did something that shut down my registration.
Nachteile:
What’s not to like?! If I have to pick something, it is hard to edit pricing.
Antwort von Race Registration Online
vor 11 Monaten
Thanks for the feedback. We look forward to continuing to improve.
Krispy Kreme Challenge RaceEntry
Kommentare: RaceEntry has been an asset for registering participants for our race and our representative has been extremely helpful and supportive.
Vorteile:
Our representative is extremely helpful with setting everything up and answering our questions.
Nachteile:
The platform is slightly difficult to use. Our organization has a large number of members and sometimes it can be difficult to teach everyone how to use the website.
Antwort von Race Registration Online
vor 2 Jahren
We are glad you found the representative to be helpful. We would love to know which features were difficult as we aim to continue to improve our product. If you have a moment let your account rep know or send an email to support@raceentry.com Thanks for using Race Entry!
The best registration site around
Kommentare: My company moved over to RaceEntry a few years ago from another platform and haven't looked back I continue to tell others about the site for their events and plan to do so far into the future.
Vorteile:
Ease of use from both race director and registrant Support The ability to so much from one central location visuals of the page is professional and makes the process of registering straight forward.
Nachteile:
The only real issue I have with the site is that there are some things that can get set up on the page and if you copy it to the next year it has required me to request assistance to remove it.
Antwort von Race Registration Online
vor 6 Monaten
Thank you for the review! We enjoy working with you and value your feedback as we regularly improve our software.
[sensitive content hidden] is WONDERFUL
Kommentare: Great experience because of [sensitive content hidden]. He will continue to make it a great system for us.
Vorteile:
[sensitive content hidden] is always available and has a ton of patience with me!
Nachteile:
There is nothing I do not like, I just need to learn the system better. [sensitive content hidden] will help me.
Antwort von Race Registration Online
vor 11 Monaten
Thanks for the feedback. We are starting to make tutorial videos, so hopefully that will help you to learn the software. The rep will also remain very available to make sure you are always taken care of.
Race Entry ease of use
Vorteile:
Race Entry is very easy to use. It is extremely easy to use year over year, I love the fact that i can just copy last years race entry, registration and marketing pages and just update them to this years information. The graphs that they have that show timelines from previous years of when people signed up are very helpful in our e-mail marketing campaigns.
Nachteile:
It was not as intuitive the first year i used it, there were too many options that were not spelled out clearly, but after just a little practice it became very easy to use. I am glad that I had a Sales/Customer Service person who walked me though all the features the first year.
Antwort von Race Registration Online
vor 7 Jahren
Thanks for the feedback. We are thinking of making some tutorial videos, but this of course will never replace our stellar customer service team.
Race Entry
Kommentare: Experience has been amazing. In particular customer support has been exceptional from day one, as he even answered a late night text message on the eve of our race.
Vorteile:
It just makes everything about the race so much easier to handle. Being able to use promo codes at various levels is a huge plus for us when working with our sponsorship packages. Being able to copy a race from one year to the next is also very convenient since very few things change for our race.
Nachteile:
Haven’t found any issues. Some of the formatting on the registration page with background colors can look bad sometimes though.
Antwort von Race Registration Online
vor 7 Jahren
Craig- Thank you for the feedback and the kind review. I would love to know what issues you had with the colors on your form to see if we can help resolve that for you. If you have a moment reach out to your rep, or contact support@raceentry.com
Race Entry
Vorteile:
The customer service is the best. It’s also easy to duplicate our events.
Nachteile:
- not user friendly - needs a face lift that is more 2018 - features to add multiple admins so you don’t have to add in every event. - make the registration options more flashy
Antwort von Race Registration Online
vor 7 Jahren
Shawn- Thank you for the feedback. I don't know if you have put all your events into a company yet, but if you create a company in the software you can add a new user to every single race all at the same time. I would love to know what some of your specific thoughts about the design are. If you have a free moment please pass some of this feedback along to your rep, or to the support team at: support@raceentry.com Thanks for your business!
Great Platform for Race Directors
Kommentare: Customer service is outstanding.
Vorteile:
I like all of the reporting features and the ability to fundraise.
Nachteile:
There were a few times I needed assistance with changing the race fees. It wasn’t allowing me to do it, or it wasn’t working.
Antwort von Race Registration Online
vor 7 Jahren
Erika- Thank you for the feedback. I would love to know more about the issues you experienced with the pricing page. We have not had other reports with this page, so if we could get a bit more info we could probably help you troubleshoot the issue. Please contact your account rep, or shoot us an email to: support@raceentry.com so we can help you figure out what may be going on.
Race Entry Customer support is fantastic.
Kommentare: We use Race Entry for a benefit function. We are very satisfied with the results and ability to track our growth.
Vorteile:
Easy to use. Has useful functions. Reasonable cost
Nachteile:
Certain functions are a little hard to find until you understand what they are doing. Customer support was very helpful in guiding me or helping me with questions.
Antwort von Race Registration Online
vor 7 Jahren
Bill- Thanks for the great review.
[sensitive content hidden] is great!
Kommentare: I enjoy working with [sensitive content hidden] even though he is an avid hunter and enjoys shooting fuzzy animals. In Disney's world, he would be a villain. In my world, he's a rockstar!
Vorteile:
[sensitive content hidden] is highly responsive to customer service needs and tries to find a solution to any problem you have.
Nachteile:
Some of the platform programming has limitations. Customization can take time.
Antwort von Race Registration Online
vor 11 Monaten
Thanks for the review!
[SENSITIVE CONTENT HIDDEN] is the absolute best
Kommentare: I have no complaints, very happy with race entry.
Vorteile:
The purpose of this review is not so much about the software, but it is mostly to give high praise to [SENSITIVE CONTENT HIDDEN] and his work ethic. I have done a lot of charity races/golf tournaments in my 20 year career, [SENSITIVE CONTENT HIDDEN] by far has been the best in the business! He is knowledgeable, friendly, supportive and he truly cares if my event is a success.
Nachteile:
I have no complaints about the software. Over the years, I have made suggestions to [SENSITIVE CONTENT HIDDEN] and I know he has gone to the developers and implemented some of these changes.
Antwort von Race Registration Online
vor 4 Jahren
Thanks for your words about your rep and the software. We will be sure to pass along your feedback.
Very impressive and easy system to use!
Kommentare: I needed a decent amount of handholding last year and this year, getting braver to try new features. [sensitive content hidden] has been instrumental in helping me grow our features and is always available no matter how small the question is!
Vorteile:
I had never planned a race until last year. Now I've more comfortable with it and its so simple!
Nachteile:
I wish we could customize our URL. Maybe we can and I just don't know??
Antwort von Race Registration Online
vor 2 Jahren
Thanks for the nice review. We are working right now to make event websites free. After the project is completed you can use whatever domain name you want. Stay tuned.
Race Entry review
Vorteile:
General ease of use and number of functions. The ability to create a race map (although not really possible for trail runs) is a nice feature
Nachteile:
No option for secondary charges/changes after registration (i.e. letting a participant update their profile or change races if allowed. Sometimes these changes incur a fee and there is no way to let the participant make these changes or pay these fees within the platform. Changes can be made on the backend, but it would be very useful to allow participants to manage this themselves. Perhaps allowing them to set up “profiles” would allow this?
Antwort von Race Registration Online
vor 7 Jahren
Ian- Thanks for the review. If I understand correctly you are wanting people to be able to switch between categories and charge the difference in price and possibly add a fee? If this is correct you can set that up in on the transfers page which can be found on your race dashboard. As far as the maps you can actually make maps for trail runs if you turn on the "off road" mode. This will let you draw your map on trails or even over water if you have a triathlon. If these solutions above don't resolve your concerns reach out to us with some more specifics at: support@raceentry.com
Race Entry Review
Kommentare: Since using Race Entry, my race numbers have increased, and the ability to manage large numbers of registrants has gotten easier.
Vorteile:
The ease of use, the stats, the customization.
Nachteile:
The unsubscribe button doesn't seem to work.
Antwort von Race Registration Online
vor 7 Jahren
Lisa thank you for the kind review. We believe we know what may have caused the issue with the unsubscribe button. I don't know if your rep Jared has shown you the new company mass mailer, but I believe this feature would be a much better fit for you than the race mass mailer. If you need a quick demo reach out to your rep, or drop a line to support@raceentry.com Thanks for your business!
Useful but couldn't get money back
Kommentare: See pros and cons...
Vorteile:
Easy to use and navigate. Was able to print of racer's information.
Nachteile:
There was a racer who paid twice, and we tried to contact you but no one responded and we had to deal with refund including the money you received. I would like to be able to print off a list with the racer's name, age, shirt size, and race so we could highlight check ins.
Antwort von Race Registration Online
vor 7 Jahren
Tabitha- Sorry you had a troublesome experience with the refunds. In the future if you need to do a refund that can be done easily by going to your view participants page, and then click the name of the runner. On that page there is a refund link right at the top of the page. You can pick the amount to refund. As far as the check in options we have a check in ap, we have a check in page on the site, and you can download and print your participants as you had wanted. It sounds like it may be a good idea for us to set up a quick call to show you how to do a few of the things you had wanted to do. We are happy to help. Fee free to reach out to your rep anytime, or contact us at: support@raceentry.com We want to make sure to help with all your concerns. Thanks for the review.
Walk 4 Warmth
Kommentare: N/a
Vorteile:
It was easy to edit it. The function of the registration page was very successful.
Nachteile:
The complexity of finding log in information from the racers. With our race managers help we were able to figure it out.
Antwort von Race Registration Online
vor 7 Jahren
Caleb Thanks for the feedback. We actually don't require log in information for the runners. This is one of the things that our research has shown runners prefer. When people go to make changes to their registration this is when a log in would be helpful. Our system has a nice way to handle this. They can simply click, "edit registration" on their confirmation email they got upon registering, or they can make an account. Most runners don't edit their registration, so for the majority of people it is nicer to not have to create an account while signing up for your race. We have seen that the simpler you make your registration path the higher the completion rate is on your registration form. We are very focused on growing your event, and this is why we opted to not require people to make accounts while registering, but allow it to happen when they need to make edits. Thanks for the nice review, and let us know if you run into any further issues.
Race review
Kommentare: The race process has been so smooth, and we have loved working with team.
Vorteile:
How easy you can view the Dashboard to check on stats and financials.
Nachteile:
Not as easy to see what kids are registered under parents.
Antwort von Race Registration Online
vor 7 Jahren
Jaimie- Thanks for the great review. It sounds like you would like to see which children are part of the same order. If this is what was desired you can click on a given parent you are wondering about on the view participants page, and then click the order total at the bottom. The order total hyperlink that shows the amount paid for the order when clicked will take you to a page that shows all other registrations that were part of the same order. This is also where you can process refunds. If this does not resolve your concern please reach out to us to give us a bit more detail of what you are looking for at: support@raceentry.com
Race Entry review
Vorteile:
There are lots of options and you are able to copy your data over from year to year.
Nachteile:
The cost that it takes to operate it and the fact that there is nothing that perhaps makes you go through everything to make sure you have everything filled out to be successful.
Antwort von Race Registration Online
vor 7 Jahren
Kendra- Thank you for the nice review. It sounds like you needed a bit more help with the set up of your form. We have many growth tools that might be interesting to you, and I would love to know if there were specific things you felt were lacking during the set up process. If you have some specific, or even if you would like some quick help with your event feel free to reach out to your account rep, or drop us a line at: support@raceentry.com We want to make sure your event is a success, so let us know how we can help.
Worth the Money!
Kommentare: Very good. Customer service is excellent.
Vorteile:
Access to wording and ease, ability to add what we wanted such as maps and pictures
Nachteile:
Maybe too many buttons? I was always trying to find the spot that I was trying to get to. Of course, that's probably more user error than the actual software. :-)
Antwort von Race Registration Online
vor 7 Jahren
Leslie- Thank you for the feedback. We often try to be too much to too many people. While we can't please everyone we sure try our best at it. I suppose when we add many features it can make it difficult to find the specific ones that you want to use. We try hard to put the most used features in the most prominent locations. I would love to know which items you found hard to be difficult to locate. If you don't mind send us an email with what you have found hard to find, and we will see if it is something we can make more accessible. Email us at: support@raceentry.com
Great Customer Service
Kommentare: Very positive experience. Organizing my Fun Run had so many details to attend to and Race Entry made the registration process stress free.
Vorteile:
I LOVED that I had one representative assigned to me who I talked to on the phone! I prefer talking over email in order to clarify instructions. She either answered promptly or returned my message in a very timely manner. I had a number of questions along the way and they were answered clearly and correctly.
Nachteile:
My only somewhat negative experience was the fee added to the participants entry fee. I understand that a service needs to be paid for but I actually thought I was going to incur that fee as opposed to the registrant. However, I have not had any negative feedback from the participants so this is minor.
Antwort von Race Registration Online
vor 7 Jahren
Ann- There is a setting to cover the fee for your participants if this is preferred. Less than 2 percent of our races choose to utilize that setting, but it is available if that is your preference. I think the reason most races choose to pass the fee along is that runners are use to it, so it does not seem to detract from anyone participating, and you end up with more money. If you do want to pay the fee for your participants reach out to your account rep, or send a quick note to support@raceentry.com and we would be happy to set that up for you.
Race Director's view
Kommentare: My experience with Race Entry has been incredible. Customer support is incredible. They get back to me within an hour with the correct answer that keeps me moving.
Vorteile:
I love the ease of setting up races and tracking data. It is really easy to create a new race from an old one.
Nachteile:
Having the ability to group/alphabetize data would save me some time when I download data.
Antwort von Race Registration Online
vor 6 Jahren
Nancy- Thank you for the great review. I don't know if your account rep pointed this out to you or not, but you actually can download alphabetically as it sounds like you are wanting. You simply adjust the "sort by" selection which is the second item in the download window. You could choose to sort by any of the data columns that you prefer. If you have trouble finding it please reach out to your rep or to us at: support@raceentry.com
Race Entry Review
Vorteile:
Ease of use and options available for a race
Nachteile:
Flexibility not there for non race events
Antwort von Race Registration Online
vor 7 Jahren
Steven- Thanks for your kind review. I am not sure if your account rep informed you about our sister site yet, but strideevents.com can handle all events that are not races. The nice thing is it utilizes a single sign on, so you can use your same log in credentials to sing in at Stride Events that you have been using at Race Entry. If you are interested to see a quick demo reach out to your rep, or to our support team at: support@raceentry.com Thanks for your business, and let us know how we can help serve you better!
Great program
Vorteile:
The ease of use and the customer service we receive
Nachteile:
The look of the program. It could look more professional and modern
Antwort von Race Registration Online
vor 7 Jahren
Megan- Thanks for the feedback. I would love to have some more specifics if you have a free moment about the design aspects you think we should change. We always want to improve the look and feel of the software. Feel free to reach out to your rep, or the support team with any specific recommendations you may have relating to the design at: support@raceentry.com
Great tool, but could have more customization options.
Vorteile:
Does exactly what it says - registrations Easy to setup Easy to implement promos
Nachteile:
The registration page is not flashy and could use more custom field options
Antwort von Race Registration Online
vor 6 Jahren
Ashley- Thanks for the review. We would love to know what some of the "custom fields" are that you are looking for. You can create any type of custom questions you like, and you can put background images or header images on your form. I would love to know specifically what you were looking for to see if we might already have a solution we can help you use. Feel free to reach out to your account rep directly or to us at: support@raceentry.com Thanks for using Race Entry!
