Guesty Lite Erfahrungen

Simplifies our Business

Kommentare: Very good experience.

Vorteile:

We love how its synchronized all our listings and made it easy for us to get reservations across platforms.

Nachteile:

Sometimes the messaging might not sync a massage or sometimes it doesn't load the calendar or message center on mobile.

Guesty for Hosts has made my life easier

Kommentare: So far so good. I like the synced calendar.

Vorteile:

it keeps my rental reservations on one calendar and syncs my 3 platforms.

Nachteile:

It is not as user friendly as I need at times.

In Betracht gezogene Alternativen: Hostaway

Gründe für den Wechsel zu Guesty Lite: I only had 1 listing and other channel managers had a minimum number of listings in order to be able to be used. Guesty had a free trial.

Buyer beware they’re very unreliable in so many ways

Kommentare: Definitely not a good experience. Overall, we decided to go with another software after giving them chances. Customer service is slow to answer, and there are just way too many glitches with calendars and double bookings. We have posted on host support sites and have the same thing for many owners.

Vorteile:

The ease of set up and easy to maneuver on the site and app

Nachteile:

They are one of the most unreliable, inconsistent and unprofessional companies we have dealt with in this business. It takes days for customer service to answer you if you’re having a problem, and most of the time, it’s a big answer, and requires you to go back-and-forth, which adds more time. The sync feature for calendars and integrations is horrible. we have had consistent double bookings because of glitches on their end. This is a dealbreaker for us.

Guesty Review

Kommentare: Great, we still love the platform! Easy to navigate.

Vorteile:

Customer service is great! They’ve always responded in a timely manner.

Nachteile:

Linking multiple units together on the calendar has been difficult. Unable to link a parent unit to multiple units.

In Betracht gezogene Alternativen: Hospitable.com

Gründe für den Wechsel zu Guesty Lite: Referred by another STR Host. We’ve continued to use the platform.

Chaaron Residences

Vorteile:

The easy and reliable way to keep my platforms all sync and running cal and the same pace.

Nachteile:

I s not VRBO friendly platform, at least so far I can't connect it each other.

In Betracht gezogene Alternativen: OwnerRez

Gründe für den Wechsel zu Guesty Lite: OwnerRez It was very difficult to operate in addition to connecting efficiently with booking.com.

Guesty made it easy

Kommentare: Wonderful! Easy to use, not harder to manage and change. Template are a great functionality.

Vorteile:

Guesty made it super easy to connect all of my channels together. I have my calendar manager in price labs and my cleaning manager in turbo I needed to connect to Airbnb. Without Guesty for hosts, I wouldn’t have been able to do that!

Nachteile:

Price was a little steep but I will will be worth it in the long run.

In Betracht gezogene Alternativen: Hospitable.com

Gründe für den Wechsel zu Guesty Lite: Name brand. Recommendation timing were key in choosing Guesty of a hospitable.com.

Guesty For Hosts Works Very Well & Is A Must Have For Simple Integration

Kommentare: Was challenging at first and a lot of work to set everything up, but once you do that it's easy to use.

Vorteile:

That it integrates well with my calendars, my smart lock, guest communication across platforms, etc.

Nachteile:

Not on google hotels yet like their competitors and seems like it's going to be another year before they do or more.

In Betracht gezogene Alternativen: Hostfully Property Management Platform

Gründe für den Wechsel zu Guesty Lite: Cheaper and did the same basics I needed, plus it integrated better with my softwares.

A good choice for STR business

Vorteile:

What I liked most about Guesty For Hosts is its powerful automation tools that simplify managing multiple properties. The seamless integrations with major booking platforms save time and reduce errors. Additionally, the comprehensive reporting and analytics provide valuable insights for optimizing operations. The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience.

Nachteile:

One aspect I liked least about Guesty For Hosts is its pricing, which can be expensive for smaller operations. Additionally, the platform's extensive features can be overwhelming, resulting in a steep learning curve for new users. Occasionally, customer support response times are slower during peak periods, which can be frustrating.

Poor Support and Integrations

Kommentare: It was not a good experience and will probably be switching soon.

Vorteile:

Guesty for Hosts does the minimum well, but there are other better products out there for less money.

Nachteile:

Guesty for Hosts has poor customer support. They treat Guesty for Hosts very badly and seem to have little regard for Hosts users compared to Guesty for Pros. They focus all of their time and energy on the Pros. Why even have a Hosts level if they don't support the users or update the product. They do false advertising to draw you in only to discover that most of the integrations with other products are only for the Pros subscription and the Hosts level.

In Betracht gezogene Alternativen: Lodgify

Gründe für den Wechsel zu Guesty Lite: Recommendations from others.

Broken Vrbo Integration

Kommentare: As of this review (June 12th, 2023), I would recommend using a different platform if planning to list on sites outside of AirBnb. The bugs I experienced in my 2 weeks were too severe, slow, and difficult to resolve. I don't have a problem using buggy software until it starts affecting the basic task at hand; unfortunately, I believe Guesty For Hosts is a software that was rolled out too early and could cause more harm than good to a customer.Overall: 3/5 starsUser Interface: 3/5 stars (Mobile Included)AirBnb Integration: 4.5/5 starsVrbo Integration: 2/5 starsCustomer Support Speed/Reliability: 1/5 stars

Vorteile:

Syncing calendars between AirBnb and Vrbo. This worked most of the time, but I did have multiple issues with Vrbo reservations lagging to show on customer-facing calendars. This led to an instance of a double booking. Ultimately, I "resolved" this issue by disabling Instant Bookings-- therefore, all reservations are filtered manually.

Nachteile:

Guesty's integration into Vrbo is broken to put it simply. To start, it was slow to integrate as it took ~3 days of downtime before my Vrbo posting was manageable again (if you integrate before your rental season, this shouldn't be a problem). Once integrated, Guesty attempted to deploy my AirBnb listing to the Vrbo platform but botched the job as it modified the Vrbo listing to have 13 bedrooms opposed to the 2 bedrooms my AirBnb displays (AirBnb has a feature to assign pictures to each room, and somehow the 13 rooms in my house each were listed as bedrooms on Vrbo).Another issue I continue to see is that Vrbo reservation lag to update in Guesty's database (and one time not populating in the database at all). If Instant Booking is enabled and you're in a popular area, you will observe scheduling conflicts.Lastly and potentially the biggest issue of Guesty, is the limited Customer Support. There's no phone number to call and it operates on an "email ticket" basis-- so a day or two can go by before hearing back from them. This can be detrimental when mixing the previously mentioned bugs into time-sensitive scenarios. With that being said, once I was able to schedule a video call with their Customer Support, I was matched with someone who was helpful-- you can just tell they're heavily outmatched with all the issues they're receiving.

Poor customer service.. double booking

Kommentare: Poor support, unreliable and poor web calendars… stay away

Vorteile:

Nothing to be honest. Poor support and calendar combination

Nachteile:

Very unreliable, double bookings off an on but in the last week we had 4 double bookings. This added so much work to us and trying to iron out the issues with upset guests. No response from support for days of reaching out. When we canceled our subscription , low a behold… constant contact. Cost us time, money and host ratings

Guesty for Host - Past User's Input

Kommentare: It was a great PMS software to start with but needed more user friendly functionality with the owner statements, UX and better customer service when there are issues with the software.

Vorteile:

Guesty for Hosts was a great way to get started with a few properties under management. The onboarding was a nice and easy process.

Nachteile:

Guesty for Host has limitations once you reach 4 plus properties. I was having trouble integrating more due to limited features like the owner statements and the UX is very dated. It also took 7 plus days for IT tickets to be addresses. No one to call only an email for support.

Guesty for hosts is very helpful

Kommentare: I have excellent experience with Guesty for host.
Highly recommended

Vorteile:

People are very helpful When I need help they respond very quickly with their explanation.

Nachteile:

I don't have anything to say that I didn't like with Guesty for hosts

Number one channelmanagement software.

Kommentare: I automate the messages sent to the guest. Automate doorlockcode.

Vorteile:

All the possibilities for automation through all channels.

Nachteile:

It would be nice to get a page with all the numbers og futures booking with number of guest, payout etc.

Get on Board!

Kommentare: The financial summaries leave the guess work out!

Vorteile:

Love the messaging, financials and calendar functions.

Nachteile:

sometimes the app can malfunction which causes me to need to shut it down and restart

Good tool for Vacation Rental

Vorteile:

All works smoothly, website builder and integration with several platforms

Nachteile:

Only 3 platforms... it should manage at least TripAdvisor and Trip.com

Great tool for vacation rental owners

Kommentare: The customer service is amazing and that is what makes this product great, so if you don't understand something you are connected with amazing custom service team.

Vorteile:

How easy it is to work, and the customer service is amazing

Nachteile:

Nothing. customer service is amazing and help if you don't know how to do something

Guesty for Hosts - worth the money

Kommentare: Very good and good customer support

Vorteile:

Very good to manage multiple listings, we manage 3 and it’s been pretty seamless

Nachteile:

Did have one issue with a double booking once via booking.com. It was a known issue that was rectified quickly

Great platform for Airbnb hosts

Vorteile:

Very convenient to use, super helpful in automating my Airbnb business

Nachteile:

Not sure, I like everything so far and don't see any cons

Newer Host - Guesty makes it easy

Kommentare: Guesty for Host, gives me more time to focus on providing exceptional hospitality and less time on administrative tasks.

Vorteile:

It simplifies property management, reduces stress, and enhances the overall guest experience.

Nachteile:

I have been using Guesty for about a year and haven't come across one yet.

Great software

Vorteile:

Everything is synced in one place and it's very easy to use

Nachteile:

Everything is great. Slightly expensive monthly cost. But seems to be worth it

New User - Very pleased!

Vorteile:

I love the cleaning reminders for my team and especially the automated messages to guests so I do not have to think of something new each time!

Nachteile:

I could not copy the guesty ical to VRBO. I'm hoping things work out.

Features are great but the app has some bugs

Kommentare: Overall I would recommend Guesty for Hosts! The foundational capabilities are so helpful when managing reservations on multiple platforms.

Vorteile:

Guesty easily integrates with all of the major booking platforms and also helps you to set up your own direct booking website. I love the message templates and automated messages. These are more robust than Airbnb's message templates.

Nachteile:

There are some bugs in the user interface, especially on the app. Some screens don't display correctly and there are a couple quirks but they are usually easy to figure out. My biggest complaint is how slowly the app takes to load sometimes.The feature I wish they had was being able to allow co-hosts to the CMS. VRBO doesn't allow cohosts so if I could add a co-host to Guesty it would solve a lot of problems!

Recommended!

Kommentare: Going well so far!

Vorteile:

Easy to use and get started. Connects with common platforms

Nachteile:

Step by step tutorial automatically provided would be nice

Property Manager

Vorteile:

I like that I can put all my lsiitngs in one place.

Nachteile:

I do not like that the only way to get in touch with customer service is via email.