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Über RealPage IMS
Immobilieninvestmentfirmen erhalten CRM, Investoren-Dashboards, Dokumentenmanagement, Verteilungsberechnungen und Analysen.
I like the efficiencies and time that it saves.
Limited API's/integrations, specifically for accounting and payments.
Nutzerbewertungen filtern (79)
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Nutzerbewertungen filtern (79)
A true game changer for our business
Kommentare: Huge time savings through automation of many investor-related processes. We are able to have staff focus on higher-level analytical as a result. Investors love all-in-one nature of the platform and really like the UX.
Vorteile:
From day one we have really liked ACH distributions, waterfall calculations, CRM/email campaigns. We are very excited about the investor statements and capital call features.
Nachteile:
We were very early clients so the functionality at the beginning wasn't as robust in the beginning as it is now. They are excellent about getting client input as they roll out new features.
In Betracht gezogene Alternativen:
IMS Bugs
Vorteile:
the functionality of having an org chart as part of the build. the visual helps.
Nachteile:
the system feels cumbersome. it takes a lot to build things out. recently there was/is a bug in the "commitment" feature which rendered it useless. as our company grows this is a critical feature and with it being non-functional it severely diminishes the benefit of IMS to the point of looking at other options. The commitment did not "push" new investors to complete their profile information as it was in the past, or should be and is through other streams within IMS. this resulted in new investors signing blank forms and the entire process having to be rebuilt, and redone. It made our company look very inexperienced in front of our new customers.
Falling behind on features
Kommentare: It was a good platform for our first foray into an investor portal, but the missing features quickly made it difficult for us to continue staying with the same platform.
Vorteile:
The user interface for our investors was simple and easy to use. The features that the portal did have were intuitive as well.
Nachteile:
There were just a lot of missing features like the ability to collect ACH payments within the portal and the ability to seamless verify our investors' accreditation statuses. The IMS team didn't really seem interested in building these features that their competitors are starting to offer.
In Betracht gezogene Alternativen:
RealPage AIM IMS Review
Kommentare: The customer service is awesome. Our relationship manager, [SENSITIVE CONTENT HIDDEN], has be great at responding to our emails and questions in a timely manner and setting up calls to go over the application. More "hands on" webinars and classes would be very helpful.
Vorteile:
The ability to create trust and transparency with our investors by providing them information about their property and finances.
Nachteile:
It's a bit of a learning curve to learn the application. The office hours and webinars are great and very helpful.
Excellent Data
Kommentare: Due to the data captured in IMS, we are able to more easily provide data to our CPA for K-1 production. This has reduced the spreadsheets we would otherwise have to maintain. The functionality available for investors to complete Subscription Booklets online and obtain proof of Accreditation via VerifyInvestor has also been a huge improvement for us and our investors and has allowed us to raise as much as $27MM in equity in one month (fully complete/accurate paperwork; fully funded). In addition, the type of data we are able to collect at the CRM Contact level as well as at the investing entity level has helped us market to our investors appropriately whether we are doing a 506(b) or a 506(c) type of deal.
Vorteile:
In looking at several products, the most important aspect for me is data. Is the type of data that I need to be able to search on or analyze later available for data capture? I look at functionality next. For us, IMS provides the best data out there for a company who raises Private Equity (we focus on Multifamily real estate). Although the user interfaces and functionality have not been as slick as some of the other products we have seen, upon deep review of those other products, they just do not collect the level of data we need them to. IMS has also been working to makeover their UIs to make them more intuitive and streamlined from a functional perspective. One of the other strengths in this software that I love is that IMS tends to build functionality where, as a sponsor, you can turn certain data or functionality on or off if it doesn't work for your company's processes/procedures. This provides flexibility that allows their multiple sponsors to handle certain processes and displays differently based on their specific needs. I have not seen this offered on other tools to the degree it is available on IMS. This is a great strength in this tool and huge win for the multiple sponsors.
Nachteile:
In the past one of our biggest issues we ran into was functionality deployed that was not fully tested or where existing functionality was not fully regression tested. As a result we would run into bugs. However, this has changed dramatically in the past year. IMS is really taking care to fully test what they deploy.
Great tool to for both internal and investor facing purposes
Kommentare: Aside from all the pros mentioned, the experience has been very positive. The support team are very responsive and happy to assist quickly and however they can. Investors who choose to utilize the software like it and believe it adds another layer of professionalism to our investments. Looking back, I do wish I had understood the system more when initially getting our investments uploaded, as I had to end up going back and re-doing many of them, but IMS has grown since our initial partnership with them (I believe we were one of the earlier companies), and I assume the process is more transparent and streamlined. Some of the options/characterizations of the data you provide initially may seem innocent, but can actually have an affect on waterfalls, presentation of data within IMS, etc. I implore new users to maybe get one investment fully up in IMS and learn the system before continuing with the rest of their portfolio.
Vorteile:
Internal Facing: This software provides great internal tools for investment managers to track, promote, and analyze past, current, and future investments. While investment information is kept previously in internal accounting software and Excel files, IMS provides a centralized and efficient platform to track investments and distributions. The waterfall function is very useful in calculating actual distributions to be sent out immediately, and to run "what-if" scenarios for future sales. The document feature allowed you to keep all documentation online for each investor and investment. It is very easy to review investment and distribution history at any level in the LLC structures - whether between two equity partners, or a large group of individual investors. Investor Facing: Allows investors to track their investments like you would log on to an online bank account. Uploaded documents for investors can be sorted by category and/or investment.
Nachteile:
While there is a bulk upload option through the support team, it would be useful to be able to run it internally and for more items than just K-1s. Can be tiresome sometimes uploading individual documents within a large investor group. Still run in to some complications with changes to an existing equity struture. We have been granted the internal power now to make adjustments, but sometime it can still be easiest to just delete a project and re-build from scratch. When this is to be done, investors/investments must be deleted one by one at each level, and once done, any subsequent documentation is also deleted and must be re-uploaded.
IMS Investor Portal
Kommentare: We had a very manual process quarterly which consisted of updating our allocation sheets in Excel, preparing our investment analysis in Word/Excel, and the mail merge process to send out the package to the investors. This product enabled us to automate our process and have a portal which consists of everything investor-related (from historical information, such as quarterly investor reports and K1s, to having a list of current and potential investors which will enable us to email when a new investment opportunity arises). Overall, I would highly recommend this product. The time we save quarterly along with the investor management, reporting, and analysis we gained from this product is priceless!
Vorteile:
The IMS product has been intuitive from the get-go. My superior and I were impressed with the initial demo and pricing of the product. It was an easy decision to go with IMS! We were fortunate to have been appointed a great implementation manager and the implementation process went smoothly (even though we encountered issues with some of the distribution amounts and ownership percentages, but representative was very responsive and supportive in a daily and timely manner). Customer Support have been helpful so far with some of the password reset, login issues, and K1 upload.
Nachteile:
There are some missing features specific to our company such as having custom tags in creating Custom Email and Statement Templates (right now the selection is only First Name, Last Name, Legal Name, and Prefix), which make it hard to personalize our communication with our investors. We also think a bulk printing feature would be helpful when we print out our quarterly investor statements. Lastly, it would be beneficial if it was made possible to send out email notifications when a K1 document has been uploaded (one of our investors have mentioned this to us as well prior to us having to manually email out investors with this notification).
Great system once you learn to use it.
Kommentare: Excellent experience overall.
Vorteile:
In terms of implementation the process was fairly easy. We had few years of data that IMS uploaded in matter of hours. Once implemented, we had few hiccups with the full capabilities of the system; however, IMS did a great job creating learning tools to help with functionality questions. [SENSITIVE CONTENT HIDDEN] served as our relationship manager. He is very knowledgeable and helped us to align our business needs with the system's capabilities. Uploading K1s and monthly reports is extremely easy and fast. Also, the system allows the creation of monthly and quarterly reports which it has been a fantastic tool to maintain investors informed. The ability to create email campaigns based on deal or as a portfolio is a great advantage the system offers. I would say this is one of the tools we use the most when communicating with investors
Nachteile:
IMS integrates with few accounting systems; unfortunately, Entrata is not in the list of integrations yet. Can't wait for the integration to facilitate data transfer.
Great Product
Vorteile:
The most useful feature is using the waterfall and distribution batches. You simply input all the investors, tell IMS how to split the distribution and then it calculates everything for you. It also generates a NACHA file which makes it easy to give to the bank and actually distribute the cash. It made our distribution process so much easier. It is also easy to create projects and have everything organized and in one place.
Nachteile:
We've used the eSignature Templates multiple times and it makes the signing process for investors a lot easier; however, we use some of the documents for each project we have and it would be nice to be able to copy the eSignature Template on our end and be able to use what we've already done instead of having to create and code a whole new template.
Highly Recommended
Kommentare: From the start the IMS staff have been incredibly professional, courteous, responsive, and just nice people. That makes a huge difference.
Vorteile:
The software itself was very easy to use. We had a slightly different need when we started and the staff at IMS was great to respond to our needs. Over the next couple of months we made some modifications that were perfect for our internal needs and for our clients.
Nachteile:
As developers we needed a slightly different project description page for our investors, but IMS made a few changes and worked with us closely to make sure our end product did what it was supposed to.
Pleasantly Suprised
Kommentare: Continuing to work on repositioning our administrative platform so that it's; i) Customer facing is more professional, ii) Reduces administrative costs and, iii) distancing ourselves from paper.
Vorteile:
Software 'on-boarding' has gone better than expected and initial response from clients has been good.
Nachteile:
It would be nice if the integration between RealPage accounting platform and IMS was more developed and integrated.
Real Page brings ease and convenience to the Investor Relations Industry
Vorteile:
The K-1 matching engine and the ease with which we can communicate with our clients and get them the up to date information they need.
Nachteile:
Some of the message formatting changes from the preview page.
Great Product
Kommentare: Fantastic product and team
Vorteile:
Fluid customer interface for our stakeholders, NACHA files gives our team 500 hours back each year, reduction in human error for calculating distributions, and a great information/document store for investor relations administration
Nachteile:
The data is silo'ed and can not be combined with other business programs like mailchimp or salesforce
Best customer support
Kommentare: I am excited to see the upcoming changes. They are always updating, customizing, and improving their website to better suit our investors.
Vorteile:
I like most that basically any/all of my needs or desires can be met by IMS university, IMS instructional videos, or by the customer support team.They literally do everything in their power to meet our needs. If they can't at the moment, they make a note and follow-up. I know that they are having discussions with other teams about our needs because they always follow up with an update that accommodates to our needs.
Nachteile:
I would say the thing I like least about this software is actually also kind of one of the things I like a lot about it. Although IMS doesn't have exactly what we need, because it doesn't exist yet, I know that I will be able to get a customized framework of what I'm looking for.
Automated our previously manual process
Kommentare: IMS is allowing our investors to self serve, where they can see the status of their investments in real time, gather tax documentation, and see all their investor updates in one place. This gives them full transparency to their relationship with our company, which builds trust with our investors.
Vorteile:
The ability to track investments and make investment offerings through the software has saved us hundreds of hours of doing this manually. The integration of electronic signatures has also been a huge time saver.
Nachteile:
We would prefer to have a better integration with our bank in terms of our Nacha file and our distributions, that has been a bit clunky.
IMS Platform - Investor Management Services Review
Vorteile:
I like the site. Easy to get what I need. Contacts are easy to find and search. Quarterly distributions are easier.
Nachteile:
Can't see banking info and we have to request it.
Antwort von RealPage
vor 6 Jahren
This functionality was updated in a recent release to allow credentialed administrators access to that information.
Customer-friendly and continually improving
Vorteile:
1. Ability to easily interact with investors at one time 2. It feels early-stage enough that my feedback is valued and appreciated 3. Very easy to manage once asset is uploaded 4. Auditing/tracking historical interactions
Nachteile:
1. Still missing some functionality (e.g., ability to copy an old email and use for a new one) 2. Hard to get new projects onboarded, especially because there is not muscle memory and so it's every few months 3. There are things that require IMS's help to do that I would like to do myself but system won't allow it
Antwort von RealPage
vor 6 Jahren
Thank you for the feedback. We hope you are utilizing the email cloning feature that was released in 2018. Please contact our support team at support@imscre.com if you have any further issues or feedback.
TPG Review
Vorteile:
Easy to use and navigate, intuitive and has every feature we need
Nachteile:
Sometimes entering data can be a bit slow or feel clunky, particularly in setting up new contacts
Implementation Challenges
Kommentare: Very good
Vorteile:
Professional interface between sponsor and investor. Enables smaller operator to have the presence of a bigger company.
Nachteile:
Importing existing deals was challenging. The first deal the team helped me with. The second deal I imported the data on my own. There seemed to be a clear handoff between the implementation team and the ongoing support team. However, for importing any existing deals, I recommend the sponsors move back to working with the importation team. It took me about three weeks of back and forth with the operations team to get all the wrinkles ironed out on my import. At least three times, we needed to get the help of the data or back end team and I was essentially put on a waiting list each time, which added 2 days before we could get that wrinkle ironed out. That's my only real complaint at this stage
Several security vulnerabilities to be aware of
Kommentare: I lost money when my investment distributions were redirected to another account due to the security vulnerabilities. I am a verified user of this platform.
Vorteile:
Able to see my investments in one place.
Nachteile:
Several security vulnerabilities. Someone can easily login to your account and change where your distributions are deposited to. There is no multifactor authentication available (MFA), no follow up email to tell you a change has been made to your account and there is no session timeout when you close the browser. (Close and re-open without logging back in). I would stay away from this software until these issues are resolved. This happened to me and I lost several thousand dollars.
Step
Vorteile:
Ability to effectively track and communicate investment performance in a professional manner. IMS is continually improving their platform meeting our expanding project and investor needs.
Nachteile:
We don't have any complaints as customer service has been responsive and thorough.
Great for our clients
Kommentare: Very good experience. The platform is very reliable and flexible, with minimum work to maintain it.
Vorteile:
This is definitely a great tool for our clients. It is extremely flexible and it adapted to our structure very well, even though we are not the typical fund. Our clients were able to register and login very easily, and we now manage all of our communication and sensitive document sharing through the portal. The implementation was definitely a lot of work. But I imagine is not something you can avoid.
Nachteile:
Not sure that there are any areas that I would have developed differently.
IMS Platform
Vorteile:
Ease of use, team that speaks our language and regular proactive updates.
Nachteile:
Very little. It took some time to get fully onboarded, but much of that was on our end.
Great Customer Service
Kommentare: We have been familiar with RealPage as a company from using the Property Management software, so when we were in the market for an Investor Management Software and heard RealPage had just purchased IMS, we were ready to continue the relationship with RealPage.
Vorteile:
Ease of use and customer service. We had been using RealPage OneSite Property Management Software for several years and had been very happy with the implementation process as well as the follow up customer service.
Nachteile:
There are a few calculations and features that could be improved upon, but overall it is very user friendly and takes a lot of the human error out of the equation.
Great Product
Vorteile:
It's product that can give a smaller real estate shop the reporting tools that typically are only seen by a REIT.
Nachteile:
Onboarding was tough. Waterfall calcs were tough to get exactly right.