Ringover Erfahrungen

A simple and powerful tool

Kommentare: Helps me a great deal get my calls through.

Vorteile:

The integrations, the click to call feature, power dialer and the customer service

Nachteile:

The fact that some calls to specific countries get dropped off after a very specific period. Example: 3 mins After a dropped call, you continue to hear the other person’s recorded voice in loop.

How is ringover on a daily usage

Vorteile:

I like that you can use everywhere, a computer on phone and be assigned different location of numbers. This is very useful when you have clients in some location but you are not physically there.

Nachteile:

That sometimes, even if the app is open, I am not receiving the notification so I lose the calls.

Telephony for flexibility

Vorteile:

make a call, transfert it is easy. Setting up a standard with it's own options is very usefull and the mot important thing is that you can manage a calendar for every operator.

Nachteile:

There's some issues about the stability of communication, and the software (desktop app) comes with multiple bugs.

Experience on Ring Over

Kommentare: The overall experience is good but the website of the app is terrible for getting information about the packages. I was not expecting this much quality that is why I would say it pays off.

Vorteile:

The interface is amazing. I want to note that the possibility to get voice message is the best as the same feature was not possible for skype

Nachteile:

the packages, it is somehow limited. I see it as a new player and I think it should offer the packages that TUrkey and countries like it should be included in the same package with Europe

Ringover is a software that businesses can use to manage their communication, which is based in the

Kommentare: Ringover is widely appreciated as a cloud-based communication software that offers an all-encompassing range of communication tools suitable for businesses. Its user-friendly interface, high-caliber voice and video calls, and smooth integration with other business tools have garnered admiration from users. However, a few users have expressed occasional technical difficulties, and the call quality has been a cause for concern for some. Nevertheless, on the whole, Ringover appears to be a dependable and reasonably priced solution for businesses seeking to simplify their communication processes.

Vorteile:

Ringover is a software that provides a wide range of communication tools such as voice and video calls, messaging, and team collaboration, all in one place. It has an intuitive and user-friendly interface that is easy to set up without the need for any special hardware or software installations. The software utilizes VoIP technology to ensure high-quality voice and video calls, which reduces call dropouts, lags, and delays, resulting in clear and crisp audio and video quality. Additionally, Ringover integrates with various other business tools, such as Salesforce, HubSpot, and Slack, which makes it convenient for businesses to streamline their workflows and communication across multiple platforms. Ringover also offers flexible and cost-effective pricing plans suitable for businesses of different sizes.

Nachteile:

There are some typical complaints from users of Ringover that relate to sporadic disruptions and issues with the call quality, which may have an impact on the overall communication experience. Additionally, a few users have reported occasional technical glitches or challenges with integrating the software. However, it is important to note that these issues are not very common, and the Ringover customer support team usually responds promptly to resolve them

Great Application and high uptime

Kommentare: Great, Easy and Transparency.

Vorteile:

We have been using Ringover more than 2 years. Call quality are very high and the services are all the time up. The admin panel UI is very friendly. Any layman can understand and use it. Services are always good and billing is very transparent. While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.

Nachteile:

There are no cons as such. If there is any issue, team will sort it out within mentioned TAT.

Communication Just for Work

Kommentare: I love Ringover! It’s like my communication space specifically for work. I don’t have to use my personal number anymore so it’s a way to separate calls and messages from work and from family. It’s ideal for work-life balance, I guess.

Vorteile:

What I like most about this software is it offers my most needed communication tools and more in one app - messaging, video calls, and statistics.

Nachteile:

What I least like about this software is sometimes when my husband and I call at the same time the reception becomes poor. I wonder if it’s just my internet or it’s the app.

Easiest Phone Provider System through the App and Web

Kommentare: The once I contacted support to change a phone number they were brilliant. A fast response and they dealt with the issue straight away. Many companies sent a generic reply with a link to a help page but Ringover just actioned what I asked.

Vorteile:

The Ringover system has been very simple to set up, manage and use. The mobile app works seemlessly without having to configure all the settings like other VoIP providers. The app doesn't seem to drain the phone battery much either. The web interface is not just a administration portal but allows calling from within a web browser. Love it! In addition, the service has the option to integrate with CRM include custom built systems through the API

Nachteile:

I honestly can't think of any. We can always say the cost because we want to save money but the service is worth the money.

Ringover is Good

Vorteile:

Phone quality is very good, almost is easy ti use

Nachteile:

The solution is easy to use for any one, very interactif

Remote Work Made Easier

Kommentare: Because of Ringover I found another remote work for me. This app gives opportunities for work not just locally but even internationally because ofthe remote access it provides. So grateful there's an app like this!

Vorteile:

What I like most about this software is I can have it installed in my phone, my ipad or in my Mac, whichever helps me comfortably make my calls. Great app!

Nachteile:

Sometimes when two people are using the app at the same time the voice quality gets poor. Our voice interestingly sounds a bit distant and softer. Though we found a solution to make a schedule forcalling, it would have been better ifthe sound quality doesn't change.

RingOver is a really good product - good compromised

Vorteile:

Many things: easy to setup, the IVR, really easy to deploy inside my company. And the "monitoring" is really interesting. The redirection of the calls in function of the different rules is really interesting.

Nachteile:

Sometimes we had some trouble with the communication, people didn't hear us well. And the Chrome extension isn't working very well, sometimes we someone call me it doesn't ring but it works on the mobile app.

Be careful with long commitments and their customer support

Vorteile:

They can provide phones in multiple countries, easy tool, does what it is suppose to do.

Nachteile:

12 month commitment, very bad customer service. I expected a monthly plan like any other competitors, turns out they grab you and even if you tell them you thought it was monthly, they literally don't reply to you and only ask you to pay. Impressed by how bad they handled it. My overall experience? Shitty, there you go. The least you could have done was to understand my frustration and educate me on how you don't provide monthly plans, and everything is committed to 12 months. Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies. Won't be recommending it, hope I don't have to use this service again. For sure will go with a competitor next time.

Room to improve

Vorteile:

Easy to use, very handy mobile app and chrome extension. Never experienced any issue getting through during calls.

Nachteile:

Some parts of the UI are a bit clunky and appear not to have been localised, text in French appears here and there in the app and in emails. Also it would be great to have a filter to not to be notified of incoming calls for a particular line if you have more then one number, at the moment it is all or nothing.

Nice tool to use, some key features for us were missing

Vorteile:

- Easy to use - Nice customer success - Easy to setup

Nachteile:

- No Power Dialer type feature integrated with the CRM at the time, we had to use a csv file - Some countries were not available (to have a phone number from)

Using Ringover phone in Palermo Sicily

Kommentare: very positive. Easy to use.

Vorteile:

Customer support was excellent and they came to the rescue in the middle of the pandemic.

Nachteile:

overall it was good at making calls. I didn't get to test many more features.

Efficient, fast solution for telemarketing

Kommentare: it allows me to call quickly
to have a solution with several cell phone numbers
allows the follow-up of the calls
call transfer

Vorteile:

Looking for a simple, fast and efficient solution for my telemarketing missions. This is what the Ringover solution offers me. Several call numbers in 07 ...... and in regional numbers. For now, the solution for me. Thank you to Ringover for listening to me and providing a solution. I recommend this option.

Nachteile:

I have not encountered any negative points in using this software

Easy to use, good balance features/price

Kommentare: Excellent. It is a very good tool, with many different features and very easy to use for both agents and manager

Vorteile:

Its ease of use, intuitive tool, not complicated at all

Nachteile:

In general everything is perfect. Nothing to complain about

Great product

Kommentare: Cosmic

Vorteile:

Relaiblity make my work easier and connects team

Nachteile:

Nothing its great honestly no complaints

Great work tool!

Kommentare: It has been a really useful tool, especially working from home! It is also a great tool when you are learning in a new role because of the shadowing feature.

Vorteile:

The ability to listen back to recorded calls is brilliant! If you miss any information or can't make notes quickly enough its a life saver!

Nachteile:

There is occasionally a bit of a delay with the call that can lead to so misunderstanding/interruption.

Nice concept and system

Kommentare: The calls are quality. Sometimes to some places there is a little bit of lag. But I am very happy with the experience.

Vorteile:

Easy to use, and a very great customer service. CSR was great and very attentive. Also the APP is very nice to use.

Nachteile:

Sometimes I have problems with the conexion. Only that.

5 Star Service

Kommentare: The support service has been second to none.

Vorteile:

Call logs are useful and well organised. Ability to monitor and record calls has proved invaluable.

Nachteile:

So far.everything is working exactly as we need it to.

So efficient to use!

Vorteile:

The software has made my transition into working life so smooth and easy! I use this day in and day out to make calls and can’t recommend it more!

Nachteile:

I can’t fault the software and as of yet every thing is running smoothly!

Good job support team

Vorteile:

Easy to use when Zendesk and Hubspot are integrated

Nachteile:

Some minors features, there is no major cons

Excellent

Kommentare: Excellent

Vorteile:

Great service, easy to use, mobile compatibility and reporting tools

Nachteile:

The service should be all-inclusive across all countries rather than a select few landlines.

Great service

Vorteile:

Integration with Pipedrive, call recording, missed call notification .

Nachteile:

really nothing I can think about at the moment