Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Über Balto

Balto hört Telefonanrufen zu und teilt deinen Vertriebsmitarbeitern live mit, was als Nächstes gesagt werden soll. Schließe mehr Geschäfte ab, maximiere den guten Willen und speichere jeden Anruf.

Erfahre mehr über Balto

Vorteile:

I like the fact that the script lights up indicating I’ve completed it.

Nachteile:

I have 4 screens so I just put it on the screen I use the least and if I need to look at it for something I missed its already there.

Bewertungen zu Balto

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
4,5
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,3/10

Balto hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 10 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (10)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Risikokapital & privates Eigenkapital, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Wow! Balto really helped us get sales people up to speed fast

5,0 vor 5 Jahren

Vorteile:

Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time

Nachteile:

Haven't run into any huge issues yet. Awaiting a few features but they are being built!

Brandon
President in USA
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Real Time vs Post Call Superiority

5,0 vor 5 Jahren

Kommentare: Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long.

Vorteile:

The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE!

Nachteile:

The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching.

Brendan
Training and Development Coordinator in USA
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Balto Review

3,0 vor 7 Monaten

Vorteile:

In the right application, this software has utility for agents.

Nachteile:

Our agents' conversations are very nuanced, and the AI was unable to be situationally intelligent.

Tony
VP of Sales and Business Development in USA
Telekommunikation, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Balto User - Great Product for our Needs

5,0 vor 2 Jahren

Kommentare: Overall very positive.

Vorteile:

Balto has been a great tool for us from a coaching perspective and helps give our agents real-time rebuttals based on what the customer says.

Nachteile:

Some of the reporting could be better laid out.

Antwort von Balto Software

vor 2 Jahren

Hello Tony, Thank you for such an excellent review of Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are thrilled to hear that you find Balto Real-Time Coaching useful in your business. We intend to surpass your expectations even further in the future! Team Balto

David
IT Generalist in USA
Telekommunikation, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Balto Anomaly Squared Review

4,0 vor 2 Jahren

Kommentare: Very well. It has been a great service for our buisness

Vorteile:

The efficiency and ease of use for the product.

Nachteile:

Deployment was a task having to go through one by one on all computers

Antwort von Balto Software

vor 2 Jahren

Hello David, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review, and we are happy to hear that Balto is proving to be efficient and beneficial for your business. We intend on surpassing your expectations even further in the future! Team Balto

Michael
Medicare Sales Agent in USA
Versicherung, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Helps with being compliant

5,0 vor 3 Jahren

Vorteile:

It reminds you on key things you are missing in the sales presentation. It will listen to you speak and if you hit every point then its just a little reminder that you are doing your job correctly and asking all the right questions. If you think you missed something, Balto will show what you didn't say as part of your script so you can go back over it again. I like it, it helps my QA score.

Nachteile:

It will automatically pop up on the screen you last put it on, so if you have only one screen it can be a little annoying. I have 4 screens so I just put it on the screen I use the least and if I need to look at it for something I missed its already there.

Britni
Recovery Specialist Supervisor in USA
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very helpful to new hires!

5,0 vor 3 Jahren

Kommentare: Very happy with BALTO and what it has done for our new hires or people struggling on the phones.

Vorteile:

This helps newly hired employees feel more comfortable on the phone right out of the gate. It insures that they don't forget the most important things such as compliance pieces and has helped them to be overall more successful from day one.

Nachteile:

We were wanting more robust data to be able to drill down deeper, but with a recent change made, it's much better and more clear to share with the employees.

Sheinita
Insurance Agent in USA
Versicherung, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Balto

5,0 letztes Jahr

Kommentare: It helps me stay compliant on every call.

Vorteile:

I like the fact that the script lights up indicating I’ve completed it.

Nachteile:

Sometimes it doesn’t work or connect to my calls.

Ariel
- in Argentinien
E-Learning, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

muy profesional

3,0 letztes Jahr

Vorteile:

ayudar a los representantes de servicio al cliente a mejorar sus conversaciones y aumentar las ventas

Nachteile:

limitacion del idioma, costo, limitacion de peronalizacion

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Closing Sales in a Flash!

4,0 vor 5 Jahren

Vorteile:

It's been paramount in helping get our newest hire up to speed effectively and efficiently.

Nachteile:

Still eager to find the right CRM platform to sync up with this.