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Über Shopmonkey
Intelligente und einfache Software zum Ausführen, Verstehen und Erweitern deiner Reparaturwerkstatt.
We all love how the reports seem to make a game out of earning money.
In my opinion , a " pay per feature " instead of the bundles packages.
Nutzerbewertungen filtern (247)
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Nutzerbewertungen filtern (247)
In Betracht gezogene Alternativen:
Bringing high tech to a low tech industry
Vorteile:
Easy of use, end user experience is excellent
Nachteile:
Customer support wait times. We would like faster response from support.
In Betracht gezogene Alternativen:
Great product, very intuitive, still growing
Kommentare: Overall this is a great software, I have gone through 3 in the past two years and as long as they get the bandwidth issues figured out we will stay with shopmonkey for a long time.
Vorteile:
It's very intuitive and most everything is where you would expect it to be.
Nachteile:
Speed of operations, sometimes there is a good amount of lag between clicks and in this industry that time staring at the screen adds up quickly. Credits and return tracking as well as core tracking needs to be improved from invoice to receiving the credit. Purchase ordering system could also be improved but is decent as it currently is.
Not Suitable for Full time Repair Shops But Enough for Custom Shops
Kommentare: On a side note Customer service is really responsive and gets the job done as far as whatever is within their abilities but I feel like I should not have to contact them as frequently as I do to report as many issues with the program and hope for changes that have not happened since we started using the program. I hope things change with version 2 of this otherwise I will be looking for other options after our contract ends.
Vorteile:
Canned services are really well managed. Customer service and other staff are responsive and helpful. Work order Management definitely saves me a lot of time on the daily
Nachteile:
UNABLE TO PRINT INFO PROPERLYWe do a lot of head gasket repairs at our location and the fact I can't print out torque sequences for my technicians is disappointing. I understand the issue lies with MOTORDriven , the company used for labor times and information, but If I'm paying for a full-service subscription I expect to have access to everything I need. I shouldn't have to go back to Mitchell, go to first call online , or screenshot my screen and print on microsoft paint when the information is right there. DEFERRED / DECLINED SERVICESWhen its working its a great feature, it allows us to easily access previously declined services to recommend again the next time they come in. Recently for about ~2 months it has not been working properly and I have to do extra steps to get that information in a new quote, nothings going to be done about from my understanding as they are releasing a new Version of shop monkey but again I'm paying for this service I would like to have access to it. UNABLE TO LOOKUP LABOR SERVICES INTERMITTENTLYSometimes we punch in the VIN and we cannot look up labor times for anything. I unlink then re-link the vehicle no change. Start a new ticket and sometimes it will work. Pending Bug to be fixed but likely won't be addressed and Version 2 is underwayVIN LOOKUPI'm sure there are much better options out there I don't know why they stick with the one they have.UNABLE TO DO ANYTHING WHEN SYSTEM IS LAGGY / DOWNRan out of characters to continue
I'm very impressed!
Kommentare: The chat feature on Shopmonkey allows me to easily reach out the their friendly staff. Not only are they all very knowledgeable about their product, but they answer very quickly (during the week) and if they don't know something, they figure it out in a very timely manner. It's felt really great having such a supportive staff that can answer any question I have right away. They often give screenshots and videos to help me learn how to do things myself. In addition to all that, they all seem to be such down to earth people who really care about me and my business. It seriously feels like they are part of my team. Thanks Shopmonkey!
Vorteile:
I love how easy it's been to implement this software in my van conversion company and how user friendly it's been to learn and use in daily practice. There are so many features and more coming. One of the other features that I really like is how the messaging functions work. When I create an estimate, it allows the customer to see it, approve it and pay for the work right then and there. Shopmonkey also sends out reminders a day before their appointment which is so nice and handy. It feels very professional.
Nachteile:
I use Purchase Orders a lot. This is probably the only area of improvement I see so far. After a PO is created, I have to save it, print it as a PDF and then attach it to an email to send it to the vendor. Being able to save and send it directly to the vendor would make it much easier but it's being implemented soon. The other thing is that there is no good way to sync SM to Google Calendar. This is also in the works and should be implemented soon. These are the ONLY reasons I didn't give this 5 stars across the board.
Stellar Customer Service! Efficient and user friendly
Kommentare: Beyond excellent!
Vorteile:
First off: The customer service is beyond impeccable. Everyone is kind, knowledgable, informative, and proactive. The Shopmonkey staff listens to their customers and puts they're are constantly improving their software to suite their entire customer base. They are the kind of business that not only reads what's in the customer suggestion box, but actually implements the suggestions. The software: Simple, in the sense that it is very user friendly. The 3 different tiers make it easier for smaller shops to have a reliable platform to start with. It also provides lager high volume shops with the tools needed to work as efficiently as possible. Many service writing programs are littered with tabs, drop menus, pages, silly graphics, and so on, which results in a cluttered and confusing screen - especially for the trainee. Simply put, my 13 year old nephew can use Shopmonkey software with ease with out mistakes.
Nachteile:
Not really a con: occasionally I come across a something like not having the option to select AWD in the vehicle description. It used be that you could only select FWD 2WD or RWD. Once a suggestion was made, in a short period of time they had updated this feature and every typical configuration was available. Like I said before, Shopmonkey reads the notes in the suggestion box and implements what makes sense.
In Betracht gezogene Alternativen:
Best Switch we could have made
Vorteile:
Shopmonkey is extremely user friendly. All of our technicians log their daily work/hours and they say its the easiest thing they have ever used. The reporting system makes my life very easy since I am in the office doing all the accounting. Being able to add tags and put notes in is great as well and they are color coded so they stand out!
Nachteile:
We do a lot of custom jobs here and it would be great if multiple technicians could punch into one section of a job at a time. Another feature I think would be really useful is having the last 8 digits of the VIN number more prominent for ease when calling the dealership.
Love, Love, Love Shopmonkey!!!
Kommentare: My overall experience has been great! It was totally stress-free switching over from our other software. The support team imported all of our contacts and parts info from the software we'd been using. Shopmonkey is just so easy to learn to use! Everything is so intuitive. If you do have trouble, the support team is literally just a click away and respond super fast! I love being able to offer online payments to my customers as a payment option. I really love being able to communicate with customers through text/email right through the software. Can send an estimate or invoice with the click of a button instead of having to save it as a PDF then opening up my email account and attaching the doc. The workflow feature is so great because it helps us stay organized with our customers! Sticky notes are a thing of the past for me now!
Vorteile:
It is very easy to use! There is little to no learning curve. Very intuitive! Also, has some really great features that I'm loving! Everything works seamlessly! It's a lot of fun to use! Shopmonkey's support team is probably my favorite feature! These guys are phenomenal! No having to call into a tech support line and waiting on hold! Just send a message through Shopmonkey's chat feature and they respond within a minute or two. They've been able to answer my questions every time. They haven't let me down once.
Nachteile:
I can't really think of anything I don't like about Shopmonkey! I'm looking forward the release of the mobile app!
In Betracht gezogene Alternativen:
Shop Monkey Review
Kommentare:
Shop Monkey runs my whole shop on a daily basis, its the first thing I open when my system comes online and the last thing I close when I go home. it manages my employees time, customers, scheduling, parts and my daily workload, not to mention all the financial data you need to run your shop.
When I started with shop monkey I required a software to help guide me in the right direction and have everything needed that maybe I would not have thought of to run and manage my business.
I will admit at the very beginning I found some things missing and with some struggles.
But the support and growth of Shop monkey quickly rose to meet my needs. Shop monkey team worked on every one of my requests and concerns and built it in to the success it is today and at a very quickly pace, working though all my needs.
I am very satisfied in the direction it has and is going. I'm excited to see the next new things that come to production in the software.
Vorteile:
It had a new updated technology look and feel to it, was not the old typical updated Green screen look with some windows added. Was easy to navigate, and I was looking for a web based software that I did not have to constantly be upgrading software hardware and OS to keep running.
Nachteile:
Was missing some of the deep in depth business functions, that have mostly been added already. it needed more functionality in administration of users functionality and controls. that have also been fixed. Reporting was missing features and has been much improved.
Comprehensive and Time-Saving Auto Shop Solution
Kommentare: My overall experience with Shopmonkey has been highly positive. The platform has helped me achieve optimum profitability by working within my budget parameters and providing valuable insights into my business performance. I have also noticed an improvement in the management of my human resources, thanks to the platform's team leadership and management tools.
Vorteile:
I am continually impressed by Shopmonkey's commitment to exceeding customer expectations. Their strategic approach to providing effective processes and procedures has made running my auto shop much more efficient. The platform's excellent communication tools and determination to deliver commercial results have significantly benefited my business.
Nachteile:
Although Shopmonkey offers a comprehensive range of features, the learning curve for new users can be steep due to its cluttered interface. I believe that a more streamlined design would make it easier for users to navigate the platform. Additionally, the customer support team could be more responsive to quickly address queries.
In Betracht gezogene Alternativen:
Super Satisfied
Kommentare: I feel so much more organized and that I am communicating with my customer properly.
Vorteile:
Ease of use, I love that it transfers to Quickbooks, I can send estimates and invoices to my customers via email and text, and I like the different views so I can get an overall idea of going on in the shop at anytime. The other thing I love is the pricing matrix...this makes it so easy to charge what I need to without having to do any calculations on each ticket.
Nachteile:
I wouldn't say I don't like anything...but I would like to see this tool allow me to send out emails to all my customers, invites and promotions. I would also like to see an application for the tool so that my guys can time in easier.
Deplorable constant disappointment
Vorteile:
The blue backdrop.... that was nice. Other than that.
Nachteile:
Poor time tracking, horrible customer service, poor follow up to zoom conversations and in person meetings. No kpi tracking failed integration to quickbooks, reconfiguring users is a process. No vendor expenditure tracking. So much more
shop monkey the overcomplicated under integrated solution
Kommentare: over all mostly negative. i found their terminology to be odd and un-intuitive.
Vorteile:
nothing to be honest ive used a ton of auto shop managment soft ware programs shop monkey while easily being the most compliacted is not the most redundant
Nachteile:
its way way too compliacted ive used many shop managment soft ware and this one takes the cake for being the most complex and un-user friendly
Customizable & Great for Customer Communication!
Vorteile:
The customization of the system allows us to set it up to work for our own workflow, both for our fulfillment and service team. Work and updates are easily trackable. The system is also great for customer communication which is very important in all industries.
Nachteile:
Some customization requests take longer to happen but at least the Shopmonkey team cares enough to have a feature request page where users can vote.
No Better Shop Management Tool
Kommentare: We are really happy with our overall experience and will continue to use shopmonkey to run our shop. Our business is small right now but we are aiming for big growth. I love that shopmonkey can grow with us.
Vorteile:
User friendly, easy to learn and a great layout overall. I love that we can two-way message clients, order parts and track our business success. Their price is very fair and having different options to choose from means that you only have to pay for the features your shop really needs. You are not forced into one high price to cover features you may never touch.
Nachteile:
Not really a con, but it would be amazing to have a shopmonkey mobile app in the future for doing business on the go. The mobile site isn't too bad, but it doesn't always work on my phone. An app with a nice mobile layout would be perfect though.
Easy to Learn & Fantastic Customer Support!
Vorteile:
This software is the opposite of "clunky." It's easy to navigate and learn quite rapidly. I love how you can customize the workflow based on your own shop's processes. Being able to take pictures of needed repairs and send them via text/e-mail directly to the customer is one of our favorite features. Showing the customer what's actually wrong with their truck or trailer provides transparency and strengthens trust with our company. The messages and pictures save right into the estimate so everything for that repair is all in the same place. Customer support is very responsive. I've never had to wait more than a couple of hours to get help (most of the time it's a response within a few minutes.) A few times, I've needed support on bigger customized things that was more than a quick fix. They always took the initiative to stay in touch with me (instead of me tracking them down for an update).
Nachteile:
There are a few features that I wish were available (such as a mobile app), but the customer support team is always listening to features the customers want. They have a dedicated page where you can request features and you can comment and vote on other people's requests. You can see what features they approved and are working on at the moment (the mobile app is one of them.) Even if there's something you don't like about the software, chances are they are already working on improving it or adding that feature if you just ask! Best thing about Shopmonkey: It's super easy to get started using and once you do, you have a great team standing by willing to improve it based on their customer's feedback. We are very satisfied customers. Oh and we love that it's cloud based so our mobile technicians can use it outside of the shop.
In Betracht gezogene Alternativen:
Streamlining Work Orders and Customer Communication
Vorteile:
We love the ease of communication with customers through Shopmonkey! Being able to send a quick message, attach pictures of what we're talking about, and have them authorize services withouth having to take time to call each time has streamlined our customer service and time management. It has made scheduling a breeze with quotes attached to each appointment eliminating any confusion. The system for the technicians is wonderful as well, adding notes for the service writer, clocking in/out of jobs, having a detailed work order.
Nachteile:
Integration with Quickbooks was definitely a rough start for a few months. We still have connectivity issues sometimes and there are item types that aren't able to transfer over from Quickbooks and things that transfer from shopmonkey in odd ways which takes time to correct. It is also laggy at times and takes a while to receive payments, authorize services, etc
Insanely happy since day 1!
Kommentare: continued from 'Cons: What did you like least about this software?'... Also the amount that the customer is being charged should be forced to be typed in. Have had many situations when you are trying to get the customer out when they are in a rush and the accidental amount is fully showed "paid". Thankfully my team has caught it every time that mistake is made, but I am sure that this will soon cause issues when it is accidentally overlooked. All that simply needs to happen is that the autofill for the amount has to be removed. This will allow the user to be able to enter the information themselves properly.
Vorteile:
This software makes running a shop so much easier and simpler. It helps the whole team stay on track and leaves little to no room for error or miscommunication!
Nachteile:
There are a few "basic features" that in my opinion are no-brainers that we have already made the support team aware of. - Reports needs to be more customizable so that we can easily calculate real gross profit (the most important thing in any business) that comes into the shop and also be able to categorize it by service writer. From my understanding and from what I have seen it can only be calculated for all invoices that have been made, and not just paid invoices in the 'profitability' report. Given that everything is already tracked all we would need is a way to have a report that allows us to use every filter there is. 'Zayn' from our team has already brought this up to the support team for Shop Monkey, hopefully it will be implemented very soon. - There needs to be a way to enter in "completion dates" for each vehicle so that there can be a separate work flow for "deadlines" that are coming up along with notifications that are customizable (i.e. "notify the team 3 days before completion date", "notify the team on the day of completion date"). Already brought up to the team by Shah. - When entering in a payment and a full payment is made, there should be some kind of option so that the order goes directly into the "Invoices" section of workflow. Maybe a check box that just closes the deal. Because remembering to move it over every single time when you have a customer in front of you waiting to get you to take him / her to their car its easy to forget.
Run don't walk away from this company
Kommentare: The worst experience ever. I have been in this industry for over 35 years and used Tekmetric, Janco, Mitchell, AllData and DIrectHit to name just a few. All these companies have their own set of issues but I have never felt so unimportant or that my money/shop were not important enough to even speak to me about what my problems are. After begging to speak to someone for OVER A MONTH I am now canceling and going else where. My review will be accurate and not controlled by shopmonkey like these others.
Vorteile:
The reviews were amazing and the sales department is awesome at making promises and telling you what you want to hear. However this is not what you will get. I have been calling and texting for a month about the lack of labor times on everyday repairs. I have yet to get a return call, even called sales who are always there to make money but they also promised to have someone call back that was a week ago.......
Nachteile:
No labor times on things like engine oil coolers, transmission replacements, valve cover gaskets. If you require help from them they are quick to text but tell you it will be 2-3 days for an answer. Is your customer going to wait 2-3 days for an estimate? Not mine! That is a loss in revenue yet they charge more than others in the industry like Mitchell. You will not matter to them and they will leave you hanging.
Changed our business!
Kommentare: As a small high-performance automotive fabrication shop, we had operated for years using yellow note pads, pieces of paper and our memory. We knew we could not go to the next level without getting a computer based, QuickBooks compatible, trackable and reliable system in place. We found that in Shopmonkey! Having a team of people that are literally minutes way from a chat response is unheard of. We have asked [SENSITIVE CONTENT HIDDEN] a million plus questions and they just keep coming back and asking what else they can do to make the platform work better for us. Shopmonkey has definitely given us the tools we need to take this shop as big as we can imagine! Thanks Guys!
Vorteile:
Shopmonkey helps us do everything better. The ability to track tech time on each project, pull reports on labor hours per project or collectively, build and maintain what we call "active invoices" that can be shared with the customer (and receive payments & deposits) at any time during their build by email or text, great integration with QuickBooks, importing parts pricing lists from our vendors (23,000+) so we can see our costs and MAP right in the invoice, a great built in system for collecting and managing work requests right from or own website........ and on and on and on! One last very important Pro...... CUSTOMER SERVICE IS INCREDIBLE!
Nachteile:
A combination of growing pains from moving a small "paper only" shop to a computer tracking system and a sometimes changeling process of fitting a full custom performance fabrication business into a format originally designed for more traditional automotive services. These could have been too big of a stumbling block, but as stated in the "Pros", the Customer Service Team continue to do as they promised and walk us through every step. They even work hard to modify the platform to better fit our type of shop. Do we come across glitches, sure, but they small and the team is quick to try and resolve them.
My reasons for leaving Shopmonkey
Kommentare: I didn't feel like the software was built by individuals with hands on experience in the automotive industry. Rather it was built as cookie cutter software to fit the automotive industry by trial and error at my expense. I only got phone support once I threatened to cancel my very expensive subscription.
Vorteile:
Shopmonkey looks nice on the screen. At first use of the software I did not have any other shop software to compare it to. I was impressed that it was not tied down to one computer. I can use it at any computer as long as I had internet (cloud based). Once I started using it daily than the issues started to pile up one after another.
Nachteile:
For what they charge, I was surprised how basic their system was. The Quickbooks Online integration was a mess causing accounting errors. Their reporting is very confusing and I was not easily able to track my shop's profitability . I wasn't even able to add cost of parts or labor to the order. Their electronic customer communication is hit or miss and often tiem not reaching customers.
Antwort von Shopmonkey
vor 4 Jahren
Hi Syed, We are very sorry to hear your experience with Shopmonkey didn't meet your expectations. We take great pride in our product and have a commitment to provide the best customer service, so we take full responsibility on areas where we missed the mark. We average an under 5min first response time during business hours, and are available by chat, phone and email. We've invested heavily into Quickbooks, and our last few updates address the issues you raise. In regards to profitability, we strive to provide our customers with actionable data, which helps our customers monitor and increase profitability. Many of our shops use Shopmonkey to track profitability, and we're happy to help you to get it configured to meet your needs. With the Basic tier subscription that you selected, it's designed to give you the core functionality with full reporting, while still being economically priced. We wish there was more we could have done for you. All the best to you and your shop!
Our Jeep & Offroad Shop Loves ShopMonkey & Their Support Team!!
Kommentare: We used to spend time doing every invoice by hand. Pre-canned services sped up our operation so we can focus on the customer and not have to do every estimate or invoice, line by line. We probably saved 3-4 hours a day of working in our old system by switching to Shop Monkey. Time is money when you run a fast paced shop like ours.
Vorteile:
We love the responsive design of the application. We can use it from a computer, iPad, iPhone, etc with all the same features. It loads fast and its easy and intuitive to use. The UI is well thought out. The work flow module allows us to quickly see where any Jeep is in the process once it's in our system. Shop Monkey's support team, especially Vashi, is AWESOME! They respond within seconds of us opening a chat window and they are always super helpful!
Nachteile:
I can't really say anything negative other than it doesn't allow you to plug in Paypal as a payment method.
20 Years I.T. Developer Now Owner Of Classic Auto Restoration Shop
Kommentare: It is great pipeline and project management functions, with all the key functions of business and accounting operations baked in. We can see what projects are in the various pipelines of production, and techs can pick away at the jobs lined up in their queue. With the integration to Intuit, this is a killer software for gearheads who don't want to be sitting in front of a computer doing the mundane and boring side of business. Turn more wrenches... Make loads of $$$
Vorteile:
Fast, Simple, and features business owners, and project managers would kill to have. Nothing out there compares to ShopMonkey. I was on the verge of making my own software for our new Classic Auto Restoration Company, but then found ShopMonkey. It's like they downloaded all of my desired features of shop management software from my brain and built it just for me. Now I can just build badass cars and trucks and let ShopMonkey do the rest!!
Nachteile:
Hard to find as Ashot and his team are constantly one step ahead of what our needs are. Keep up the great work!!
Almost 2 years in and it's still making us $ weekly
Kommentare: Ive spoken with many members of the SM team, from the [SENSITIVE CONTENT HIDDEN] on down. Ive yet to encounter someone whos unwilling to enthusiastically help us. Sm has make the connection from Customer>Administrative>Technician much more seamless. Our clients love the text reminders, professional quotes and ability to text us back with questions or comments. If you want ORGANIZATION of your auto business, this will do it.
Vorteile:
The customer service and consistent updates of the software is def. top notch. They listen to users and their needs , provide excellent chat feedback and webinars on how to further implement the features of their software.
Nachteile:
Currently the only con I would say is the lack of an actual phone app. However, they've told us by end of year it should be released - cant wait!
Owner
Kommentare: made the process fast , easy to use
Vorteile:
the option for being able to get the estimates signed and its very user friendly
Nachteile:
when i am not able to use license plate to link the vehicle and i have to make the entire work order manually ,and reported the issue couple of times and no one is able to do nothing ,where as other software like all data also using Carfax are able to decode those same vehicles
Game Changer
Vorteile:
Switching to this system has completely changed how we operate as a team. Making an estimate, sending to client, and collecting funds couldn’t be easier.
Nachteile:
Being able to collect ACH and google calendar integration.