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Über Shopmonkey

Intelligente und einfache Software zum Ausführen, Verstehen und Erweitern deiner Reparaturwerkstatt.

Erfahre mehr über Shopmonkey

Vorteile:

We all love how the reports seem to make a game out of earning money.

Nachteile:

In my opinion , a " pay per feature " instead of the bundles packages.

Bewertungen zu Shopmonkey

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9/10

Shopmonkey hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 234 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (234)

Micah
Micah
Owner in USA
Verifizierter Nutzer auf LinkedIn
Automotive, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Fantastic software!

5,0 vor 4 Jahren

Vorteile:

Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out.

Nachteile:

I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had.

Brian
CEO in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

excellent value with its user features, data, and platform

5,0 vor 9 Monaten

Kommentare: I interviewed them and all their competitors thoroughly. The Shopmonkey sales and support are top tier and I was more demanding in my questions from my prior background as a CIO over data warehouses, analytical software, and data model designs. The SM team put my fears at ease and I was confident they had been through enough years of development to have the bugs out, but were clearly in the modern age of cloud data management and are eager to keep improving. Their other competitors were either milking an outdated system or running with errors on a newer platform.

Vorteile:

It is a dream come true especially from where we were before. They have really thought out and launched enough versions by now to have covered the many features that now make my business digital and 'one version of the truth' for accountability and data management. We look professional to our customers and communicate very clearly internally now. Broad range of Automotive Shop topics are covered with this 1 license.

Nachteile:

#1 issue is whenever some feature is not working as you hope or an improvement to a feature is requested from chat support, they put it back on you to throw it in a future product upgrade ideas pool 100% of the time even if it's behaving today as a feature defect. They should take every issue in Chat Support as an opportunity to improve and deliver it internally with a ticket number. #2 issue is their data model doesn't have a logical concept for Department. They have store location and they have Category and of the two, we split our ticket line items with Category. There is only 1 report on the whole list of canned reports I can run that splits data by Department aka Category. It would be my dream for each department manager to have a dashboard of daily reports and charts to review. It's not even appropriate to show them data from other areas of the business much less make them filter through data they don't influence. I also found it highly inappropriate from an HR perspective to list employee salaries in the User set up screen. Yes, it allows for valuable profitability reports, but salary should be granted to 1 super admin perhaps or hidden with a password to view. #3 issue is really the apps are not that great, buggy and limiting. We eventually just had Techs log into the website from a mobile phone and we gave older employees big tablets. There also should be a native language button given the Hispanics employed in this industry, but we use google translate for now

Ricardo
SERVICE MANAGER in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Not Suitable for Full time Repair Shops But Enough for Custom Shops

3,0 vor 5 Monaten

Kommentare: On a side note Customer service is really responsive and gets the job done as far as whatever is within their abilities but I feel like I should not have to contact them as frequently as I do to report as many issues with the program and hope for changes that have not happened since we started using the program. I hope things change with version 2 of this otherwise I will be looking for other options after our contract ends.

Vorteile:

Canned services are really well managed. Customer service and other staff are responsive and helpful. Work order Management definitely saves me a lot of time on the daily

Nachteile:

UNABLE TO PRINT INFO PROPERLYWe do a lot of head gasket repairs at our location and the fact I can't print out torque sequences for my technicians is disappointing. I understand the issue lies with MOTORDriven , the company used for labor times and information, but If I'm paying for a full-service subscription I expect to have access to everything I need. I shouldn't have to go back to Mitchell, go to first call online , or screenshot my screen and print on microsoft paint when the information is right there. DEFERRED / DECLINED SERVICESWhen its working its a great feature, it allows us to easily access previously declined services to recommend again the next time they come in. Recently for about ~2 months it has not been working properly and I have to do extra steps to get that information in a new quote, nothings going to be done about from my understanding as they are releasing a new Version of shop monkey but again I'm paying for this service I would like to have access to it. UNABLE TO LOOKUP LABOR SERVICES INTERMITTENTLYSometimes we punch in the VIN and we cannot look up labor times for anything. I unlink then re-link the vehicle no change. Start a new ticket and sometimes it will work. Pending Bug to be fixed but likely won't be addressed and Version 2 is underwayVIN LOOKUPI'm sure there are much better options out there I don't know why they stick with the one they have.UNABLE TO DO ANYTHING WHEN SYSTEM IS LAGGY / DOWNRan out of characters to continue

MOUSTAFA
OWNER in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

M-TECH PERFORMANCE

5,0 vor 3 Jahren

Kommentare: Shopmonkey has been there for me since day one always Improving and always there to help or listen def. a top tier automotive Point of Sales repair order customer retention program!

Vorteile:

I LOVE EVERYTHING ABOUT THIS SOFTWARE. It really keeps all the repair orders in order and my techs and service advisor all on the same page. As well as the customer easily being update through the software

Nachteile:

My wife doesn’t like when i use it at home ! And they need more labor times for European vehicles Mercedes specifically but the fact they even offer labor times is a plus so really not a con

Adrian
Owner / CEO in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Outstanding product and the best support team!

5,0 vor 3 Jahren

Kommentare: Really very good! The onboarding and support team is exceptional and they really listen to what you have to say and do everything they can to get you back on track after any issues.

Vorteile:

This software is the foundation that allows my business to operate. Highlights for me (running a custom van conversion shop): - Being able to speak to customers in a threaded message system with email and SMS - so good. Allows you to quickly pull up a conversation thread when the customer calls or drops in, and in an instant refreshes your memory on what you last talked about. Essential when you have many leads, and a complicated product or service where it is not straight forward and there is a lot of communication needed with the customer - The 'board' view in the workflow tab. Another great feature where you can progress customer projects from left to right in a Kanban style. Instantly see what where projects are at and triage/prioritize. - Tech time clocks. Self explanatory, but a life saver and yet 3rd party app eliminated! Techs can just clock in and clock out and it gives me as the owner, total granular detail on what projects took a long time, and where improvements need to be made - Integration with Quickbooks. As as long time small business owner, I have always loved using Quickbooks, so when I found out that Shopmonkey integrates (really well) will Quickbooks, I was very pleased. All of the front end dealings with customers can happen in SM, and then when they are all paid, it auto updates and ties everything back to QBO. Amazing! Can't recommend this product enough.

Nachteile:

The inventory management and ease of sending out POs to vendors needs some improvement. The basics are there, but some additional functionality would be good.

Martin
Owner in Spanien
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Comprehensive and Time-Saving Auto Shop Solution

5,0 vor 10 Monaten

Kommentare: My overall experience with Shopmonkey has been highly positive. The platform has helped me achieve optimum profitability by working within my budget parameters and providing valuable insights into my business performance. I have also noticed an improvement in the management of my human resources, thanks to the platform's team leadership and management tools.

Vorteile:

I am continually impressed by Shopmonkey's commitment to exceeding customer expectations. Their strategic approach to providing effective processes and procedures has made running my auto shop much more efficient. The platform's excellent communication tools and determination to deliver commercial results have significantly benefited my business.

Nachteile:

Although Shopmonkey offers a comprehensive range of features, the learning curve for new users can be steep due to its cluttered interface. I believe that a more streamlined design would make it easier for users to navigate the platform. Additionally, the customer support team could be more responsive to quickly address queries.

Carmelo
Manager in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Shopmonkey Rules!

5,0 vor 9 Monaten

Kommentare: With anything beginning takes a little time. However, it reminds me of a smartphone. Very intuitive regardless of if you come from an Android or Apple device you will figure it out!

Vorteile:

Customers love this! Very thorough service -- and what I mean by that is you can offer a customer an experience like no other. Text msg, send pictures, and upload videos to a multi-point inspection report. In the year 2023, customers typically choose text msg communication over phone calls. It's a great tool!

Nachteile:

I wish we switched sooner! Change is hard but this is one change we should of done sooner!

Lagi
Service Writer/Manager in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The most amazing software!!

5,0 vor 9 Monaten

Kommentare: Overall experience is that it has made it easy to manage our workload, deliver estimates more efficiently, build a good rapport with our customer's and helped us to build our business more.

Vorteile:

Everything about this software has made work life so much easier and also has helped us to bring in more business and build more trust and clear communication with our customers.

Nachteile:

I have not found one thing I don't like about shopmonkey yet.

sam
General Manager in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Shopmonkey Review

5,0 vor 9 Monaten

Kommentare: 10/10. Makes running and operating the business easy.

Vorteile:

The ease of managing of work orders. Nice to look at and simple to navigate.

Nachteile:

No easy customer follow up system. No way to request reviews from customers post service.

Rupal
Co ordinator in Indien
Transport/Güterfrachtverkehr/Schienenverkehr, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

It is a user friendly software

4,0 vor 2 Monaten Neu

Vorteile:

tasks in auto repair shop management. From scheduling and estimating to invoicing and inventory management, Shopmonkey has got covered everything

Nachteile:

Nothing as of now but need a improvement in customisation

Lisa
Controller in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Shopmonkey - Glad we switched! No regrets!

4,0 vor 5 Jahren

Kommentare: Great product...and it just keeps getting better.
Our invoices are more detailed (and accurate).
Our employees and shop manager can see the amount of time they have logged into a particular activity within a job (they couldn't do this before).
The ease of communication (and the tracking of those conversations) with our customers is also very nice.
Love the quick response time from Shopmonkey staff and their willingness to listen to suggestions.

Vorteile:

Everything is better than what we were using before but the feature we like best is the ability to clock into and track time on individual activities within a bigger job. I also like that it's still a work in process and that the staff at Shopmonkey is interested in the ideas of it's users. They are very fast in responding to an issue.

Nachteile:

We are more of a restoration shop than a repair shop - so our jobs are often bigger jobs that require periodic billing to the customer. We have created some work arounds to make this work for our company but there really isn't an ideal "out of the box" solution with this software. Note: Our work arounds are still better than what we were using previously...

Ellen
HR Manager in USA
Maschinenbau oder Wirtschaftsingenieurwesen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Shop Monkey is USER Friendly~

5,0 vor 4 Jahren

Kommentare: We have had a GREAT overall experience! We were so nervous taking the leap because we have depended on our current program for ten years. So far we are not disappointed
The customer service is OUTSTANDING! Within minutes I have an answer no matter how many questions I have a day!

Vorteile:

We really liked how easy it was to navigate through the system, its really hard to mess anything up because there is so much availability to do things the way you feel comfortable with!

Nachteile:

Just that there is not as much for Tractor and Trailer Repair as that as what we do, we took a leap doing it but has fit us just fine!

Nikki
Business Owner in Kanada
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

No Better Shop Management Tool

5,0 vor 3 Jahren

Kommentare: We are really happy with our overall experience and will continue to use shopmonkey to run our shop. Our business is small right now but we are aiming for big growth. I love that shopmonkey can grow with us.

Vorteile:

User friendly, easy to learn and a great layout overall. I love that we can two-way message clients, order parts and track our business success. Their price is very fair and having different options to choose from means that you only have to pay for the features your shop really needs. You are not forced into one high price to cover features you may never touch.

Nachteile:

Not really a con, but it would be amazing to have a shopmonkey mobile app in the future for doing business on the go. The mobile site isn't too bad, but it doesn't always work on my phone. An app with a nice mobile layout would be perfect though.

Chris
Boss in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent software for automotive related businesses!

5,0 vor 4 Jahren

Kommentare: With the system only being about 2 years in development, Shopmonkey has outdone other programs which have been around for many years. The owner of Shopmonkey, Ashot... has been EXTREMELY accommodating in pushing features into the app which we otherwise would not be able to function without. He literally EARNED my business. I would note that it may been under unique circumstances though. My automotive related business was a little different than their existing services which they supported. We actually do vehicle wraps and vinyl graphics for personal vehicles as well as commercial advertising. I believe that Ashot saw a need to support these features in an attempt to expand the reach of his software to include my industry. The near future for us with Shopmonkey looks extremely promising. The planned features will incorporate practically everything we could ever ask for from this app, if not more. Our shop workflow relies on this system and Shopmonkey has truly made our POS/CRM system so much more seamless. Customer interactions function directly through the app, so everything is in one place and easier to track. I am truly impressed and thankful to have found these guys.

Vorteile:

This app is extremely intuitive and thoughtful. Where many apps fail on UI, Shopmonkey has excelled at providing a beautiful interface with features that make sense. The customer service is unparalleled with in-app chat, directly connecting you with the developers and Shopmonkey LISTENS... they have an amazing feedback section which allows users to post app suggestions, comment on suggestions and rate them up! Once Shopmonkey moves the features into planning or development stage, the suggestions get tagged as such and the features that were requested, actually get incorporated into the app!! Maybe not all of them, but whatever makes sense of course and whatever has the most demand.

Nachteile:

If I had to say what I "liked the least" about the software... would be that it was still in it's early stages and still being developed. This isn't exactly a huge downfall and there are actually advantages of this like the fact that I feel we have a bit more leeway to get features we want incorporated... but.. certain features that are a bit more advanced or just plainly further down on their development roadmap, well those are just things that we have to wait for... excitedly. There 'are' negatives associated with software which is in its early steps.. some people may not be able to work with features that may be temporarily "buggy" or lacking. I personally am a "little" anal retentive with things like this... but after searching for software which was available to my industry... and using many different application "free trials"... I saw something in Shopmonkey which didn't exist with anything else I could find on the market. So, in short... the things that I like the least... are by far outweighed by the things I like about the app.

Michelle
CFO in USA
Schiffbau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Pro System for a Small Shop

5,0 vor 9 Monaten

Kommentare: I don't even know how we would manage our shop without this tool. Before Shopmonkey, we were using printed sheets and clipboards to track and manage our boat dropoffs and current projects. There was no central calendar to reference, there was no sending customers work orders or invoices by text and email. There was no tracking vehicle service history and assigning work to the team. Everything had to be processed manually which was messy and exhausting. This one tool has changed everything for our shop and our customers love the neat, tidy interface too because of how easy it makes communication. The price is almost nothing compared to the functionality that we get. We love this product and tell people who visit our shop about it all the time!

Vorteile:

The biggest win for us in using Shopmonkey is that it allows us to seamless manage our customer service, work order management, and customer billing through an easy to use interface. We use it for everything from scheduling drop offs and requesting work authorization to tracking customer communications, history, and billing. The fact that it interfaces so well with Quickbooks is a huge benefit to keeping our operations running smoothly and clearly.

Nachteile:

The labor rates and inventory management features are ok but are a little challenging to work with at times. Fortunately, we don't use these features very extensively and I'm sure that, if we did, the customer support team would help us get these up and running better. They are just not super important for how we perform our work as well as preferring Quickbooks for inventory management.

Sean
Shop Manager in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great product with top notch customer support

5,0 vor 4 Jahren

Kommentare: As a Service Advisor for 17 years in the dealership world I worked with all of the major dealer management software and a couple of the smaller ones too. There is no perfect solution for every business but the Shopmonkey team does an excellent job of providing a lot of the features present in the major DMS at a fraction of the cost. Anything in my review I marked at 4 stars is because currently I feel it could be improved upon. With Shopmonkey I feel like they will continue to improve their software and have seen evidence of that in the time I've used it. If you were just to use Shopmonkey for scheduling and customer contact I feel it is worth the money. That is the original reason we started using it and then we began using it for tracking technician efficiency and other reports. As I said in the title the customer support is excellent and when you ask a question of them they do a great job of showing they are interested and that you are not just contacting a random call center.

Vorteile:

The messaging features are very good and pretty easy to use. The amount of time saved in the day having the ability to text and email customers directly through the system instead of playing phone tag is impossible to put a price tag on. Scheduling is easy to use and functional as well. We don't use it for actual invoicing but use the system for time tracking and efficiency reports for my technicians and it is good for that role. I've looked at the invoicing side and it looks well integrated. It is also fairly easy to train people that are not super computer savvy on this system which boosts efficiency. Time is money and Shopmonkey can help you save time.

Nachteile:

It's hard to put a finger on this because whenever a fault is found they are very responsive to fixing it or explaining how to do it when it is end user error.

Tad
Business Manager in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Changed our business!

5,0 vor 3 Jahren

Kommentare: As a small high-performance automotive fabrication shop, we had operated for years using yellow note pads, pieces of paper and our memory. We knew we could not go to the next level without getting a computer based, QuickBooks compatible, trackable and reliable system in place. We found that in Shopmonkey! Having a team of people that are literally minutes way from a chat response is unheard of. We have asked [SENSITIVE CONTENT HIDDEN] a million plus questions and they just keep coming back and asking what else they can do to make the platform work better for us. Shopmonkey has definitely given us the tools we need to take this shop as big as we can imagine! Thanks Guys!

Vorteile:

Shopmonkey helps us do everything better. The ability to track tech time on each project, pull reports on labor hours per project or collectively, build and maintain what we call "active invoices" that can be shared with the customer (and receive payments & deposits) at any time during their build by email or text, great integration with QuickBooks, importing parts pricing lists from our vendors (23,000+) so we can see our costs and MAP right in the invoice, a great built in system for collecting and managing work requests right from or own website........ and on and on and on! One last very important Pro...... CUSTOMER SERVICE IS INCREDIBLE!

Nachteile:

A combination of growing pains from moving a small "paper only" shop to a computer tracking system and a sometimes changeling process of fitting a full custom performance fabrication business into a format originally designed for more traditional automotive services. These could have been too big of a stumbling block, but as stated in the "Pros", the Customer Service Team continue to do as they promised and walk us through every step. They even work hard to modify the platform to better fit our type of shop. Do we come across glitches, sure, but they small and the team is quick to try and resolve them.

Josh
General Manager in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Shopmonkey Review by Service 658

5,0 vor 3 Jahren

Kommentare: The thing that I like most about the software is the support. If there is ever a question or concern that myself or my team have, the Shopmonkey support team is fast and extremely helpful. The program checks almost every box that our business needs to operate. The boxes the program does not check, they are in the process of implementing with their amazing engineering team.

Vorteile:

Creating a repair order is exceedingly simple. Our company model of after-hours fleet maintenance requires that our technicians have to create repair orders, thus having a program that is simple to use makes life better. Plus, our clients love the text communication feature.

Nachteile:

There are some items that Shopmonkey does not have that would help my business. For instance, batch payment so that I can apply payments to my fleet charge accounts more easily. However, that is being developed with their engineering team and scheduled to roll out soon.

Tessa
Owner/Service Writter in Kanada
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Review

4,0 vor 3 Jahren

Kommentare: Overall the experience with Shopmonkey has been a positive one. When problems have arisen the support team have been fantastic to deal with and have taken feature requests in stride. I feel that the members of support that I have dealt with genuinely want to help and care about me as a customer.

Vorteile:

Easy to use. Quick to learn. Visually appealing. Easy for customers to understand. Integrated communication with customers. Awesome support staff with usually no wait time. Prompt resolution to problems. Listening to customer feature requests. Suggested: -Ways to process warranty, ie show what it cost the shop while still zeroing prices for customer. Would show as a complete loss to the company. -Way to set up customers that may be tax exempt, ie car dealers who are PST exempt. -Better options for procedures and labour time look ups, I understand Motor is available but it would be nice to have other options that are more in depth than Motor. -Better Reporting. Profit/ loss report. PST report. GST report.

Nachteile:

Flaws with use of this software in Canada, ie nickel rounding on cash invoices. Penny rounding on most invoices is incorrect due to a rounding logic error. The logic to integrate with Quickbooks is flawed for Canadian use. There is no way to process warranties that shows a zero dollar amount for the customer without applying a discount.

Mark
Owner in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Form and Function

5,0 vor 4 Jahren

Kommentare: It's been very smooth across the board. We brought it on as an appointment scheduling tool as well as a Mobile Repair Potential when we're out on jobs and delivering bikes for pick up or drop off.

Vorteile:

As a bike shop owner things have to be organized. The system allows me to quickly organize a large docket of requests and organize them by priority and types of requests. This is huge because it allows us to quickly communicate to our customers and give them realistic expectations prior to their arrival.

Nachteile:

The only thing I don't like about the feature is not having implemented it earlier and in hopes that it will integrate more into other POS assets. We currently have it integrated onto our website and is working smoothly - ideally if it were able to integrate with our POS system that would be perfect. It would be nice to create contracts and subscriptions that are based around small businesses like ours as well or have flex plans but all in all I think what you're offering is of fair value. We're still moving off our old system and training the staff on the new system is the only hurdle in that we are back logged on the old one.

Wills
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Almost 2 years in and it's still making us $ weekly

5,0 vor 3 Jahren

Kommentare: Ive spoken with many members of the SM team, from the [SENSITIVE CONTENT HIDDEN] on down. Ive yet to encounter someone whos unwilling to enthusiastically help us. Sm has make the connection from Customer>Administrative>Technician much more seamless. Our clients love the text reminders, professional quotes and ability to text us back with questions or comments. If you want ORGANIZATION of your auto business, this will do it.

Vorteile:

The customer service and consistent updates of the software is def. top notch. They listen to users and their needs , provide excellent chat feedback and webinars on how to further implement the features of their software.

Nachteile:

Currently the only con I would say is the lack of an actual phone app. However, they've told us by end of year it should be released - cant wait!

jaspreet
owner in Kanada
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Owner

5,0 vor 9 Monaten

Kommentare: made the process fast , easy to use

Vorteile:

the option for being able to get the estimates signed and its very user friendly

Nachteile:

when i am not able to use license plate to link the vehicle and i have to make the entire work order manually ,and reported the issue couple of times and no one is able to do nothing ,where as other software like all data also using Carfax are able to decode those same vehicles

RYAN
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Fantastic work order & customer management software for your shop!

5,0 vor 5 Jahren

Kommentare: Shopmonkey's customer service is stellar. Their development team is always very fast to respond to any request, and is actively updating it with new value-add features with good frequency. It's been great to work with them so far as I transition my shop to their platform. Customers are loving it, and I am much more organized! I surveyed 8 separate applications/web tools to manage my shop, and chose Shopmonkey above the others in almost every function I needed. I guarantee you will not be able to find a tool with as many features, with anywhere web-based access, that works as well as this does.

Vorteile:

As someone that has a significant IT and process improvement background, I have a lot of appreciation for Shopmonkey's style of managing work and customer communication. I received countless compliments from customers as I moved them over to this platform. They really appreciate how transparent the entire work order process is for them, from the initial quote all the way to receiving a paid invoice. This app allows me to run my shop almost entirely paperless, with the exception of vendor invoices :).

Nachteile:

I would like to see an iphone/android app that functions as well as the web interface. The design of the interface is beautiful on an iPad Pro, Laptop, Desktop, etc, but is too large to reasonably use on smaller devices. That said, my entire shop is run on larger devices so that poses little problem to me, unless I'm out and about, and need to login to view work order information without my iPad. More of a request for development to improve usability than a con.

angela
owner in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

shopmonkey is the key to running a smooth shop

5,0 vor 3 Jahren

Kommentare: shopmonkey is a little guardian angel of software

Vorteile:

from online invoicing and updating the customers about the repair every step of the way that feature alone saves my mechanics time by not being on the phone all day . The parts inventory is so useful tracks every item for you I could go on and on about this software its amazing everybody that needs a all in one software for invoicing should try this

Nachteile:

schematics for heavy duty would be nice

Roger
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent shop management tool for any size shop!

5,0 vor 2 Jahren

Kommentare: Its great. Customer support is available almost immediately. Quick to help and covers almost any scenario a shop may need. The communication interface for you and your customers is outstanding. Easy to send invoices and estimates and easy for the customer to view and approve.

Vorteile:

Ease of use. Running reports, recording payments, communicating with customers, etc.

Nachteile:

I'm a smaller shop but an advanced user. Alot of functions that I could utilize are only available to bigger shops who can afford large costs. Understandable but unfortunate for people like me.