SurveySparrow Erfahrungen

SurveySparrow

Kommentare: Survey Sparrow is my #1 online survey builder. Nor the purpose of my surveys, Survey sparrow has always met my needs. It's easy to work with and has a lot of advanced customizable options that are very great for user experience feedback.

Vorteile:

Survey sparrow is the best survey builder I know so far. The developers are innovating the overall user-feedback building experience and that's amazing.The conditional logic feature in survey sparrow is far way more advanced than those in alternative tools I've used so far. It's damn too smart and sounds rather too conversational and friendly.With this natural and friendly touch, the customer feels extremely engaged and that boosts the overall conversion rates for whatever purpose the form was built for.I like to start my surveys with a warm message, that makes the reader feel important and increases the overall interaction and engagement rates.then; I enjoy giving users multiple options as this keeps them more focused on providing just simple answers than putting them to work (thinking).The logic condition helps me to assign a suitable option to each question asked. This creates a specific condition that will trigger a particular answer or option for multiple choice and all the questions in general.The survey sparrow form builder is very neat and there are even tons of pre-built templates available. These templates are suitable for beginners and can help to save some time too.The analytic & reporting parts of the tool also work well and provide in-depth data on how users interact with my forms and this helps me to know how good or bad the form is doing.

Nachteile:

The cost for this plugin is quickly expensive and I must say, it's not suitable for most start-ups and individual businesses. It would be great if the company makes little adjustments to the spring options or even add custom-pricing options to the tool which will enable each user to only pay for a certain amount of features they want.

Data that works

Kommentare: Great costumer satisfaction indicator, excellent for new client inquiries

Vorteile:

Accessibility, ease of use and accuracy. I like the abiloty to personify the questions.

Nachteile:

I dont have something i disliked. It was easy to export and read the data.

In Betracht gezogene Alternativen: Google Forms

Warum SurveySparrow gewählt wurde: Optimization and driensliness in use. We wanted automation.

Zuvor genutzte Software: Google Forms

Gründe für den Wechsel zu SurveySparrow: Automation and easiness to capture data as well as analozong how to maximize our costumer service

Great for limited amounts of data

Vorteile:

I like using SurveySparrow for limited runs of data, like short, uncomplicated customer or visitor surveys, "quizzes", and other ways to engage with our public.

Nachteile:

The backend and data reporting and analysis is abysmal. It is difficult to manage the mass amounts of data that we process each day, and requires a lot of additional work after downloading the csv reports.

In Betracht gezogene Alternativen: SurveyMonkey

Zuvor genutzte Software: Google Forms

Gründe für den Wechsel zu SurveySparrow: The cost of SurveySparrow for the number of users fit better in our budget.

Go for SurveySparrow

Kommentare: For the past couple of years we have been happy with surveysparrow. No issues we have faced so far. Completely reliable

Vorteile:

The most interesting part is the default templates. That is very easy to setup and go live with a few simple clicks.

Nachteile:

Small suggestion add a small help bot that give suggestions and give feedback

A very good survey software

Kommentare: Collect feedback from customer and client. Very easy to deploy it into different platform and saves my time when collecting feedback and leads.

Vorteile:

Every step in creating a survey form is super simple and almost no learning curves needed before working with this software. Distributing and sharing they survey into email or medial social also can be done easily as they has a shortcut to share it to Facebook or Twitter for a survey that we need opinion from the public.

Nachteile:

The drag and drop question box is quite buggy and not correctly snap into the alignment. It make the customization process with the survey form more harder than it should be, and i hope they can look into it as soon as possible. User will need to upgrade to premium plan to access to more complex feature.

Best Survey Builder

Kommentare: My overall experience with surveysparrow is great.Its best used for building surveys for customers and knowing about their opinion.The process can be smoothly done with the help of surveysparrow.

Vorteile:

Surveysparrow is best when compared to any other surveybuilders.The userinterface is easy to setup and use.The customers feels friendly when filling those forms.The best feature of surveysparrow is that it has a lot of inbuilt templates for creating surveys.These templates are very good looking.

Nachteile:

Surveysparrow has got so many features which are not available in other survey builders bu the user must take premium plan to get access to those features in surveysparrow.

SurveySparrow..potentially the only solution you need

Kommentare: Overall SurveySparrow is already good with the potential to be amazing.

Vorteile:

Easy to use Demo's Templates Image Bank

Nachteile:

Inability to move through the visual view of the survey without going from start to finish to see edits Renaming is only available on the Enterprise subscription Price of the Enterprise subscription Lack of ability to have 2 connected short questions in 1 view Lack of intergrations

In Betracht gezogene Alternativen: Google Forms, XM for Customer Experience, Typeform und SurveyMonkey

Warum SurveySparrow gewählt wurde: Price

Zuvor genutzte Software: Typeform

Gründe für den Wechsel zu SurveySparrow: SurveySparrow contains many, but not all of the advantages of Typeform, but is more cost-effective.

Review based on use of survey sparrow

Kommentare: It's good for the feedback survey. I can say its very good tool and we used the API also and its worked very well.

Vorteile:

Its UI is very good and its easy to use.

Nachteile:

We can't use jQuery which is a problem during customization.

Easier to collect customer feedback

Vorteile:

Integrates well with live chat tools and ticket tools to offer customer support as same as survey collection

Nachteile:

It is only expensive but as far as functionality is concerned, the tool works fine enough

Good pricing and good customer support

Vorteile:

Integrates with Zendesk to collect customer feedback right from the Zendesk chat widget

Nachteile:

It does not have a good looking dashboard like other solutions used

Like a Sparrow, it has all component to fly like a bird.

Kommentare: SurveySparrow was my first Survey Application to garner the feedback of my audiences and it works very well with the younger folks as its Chat mode is very intuitive and friendly.

Vorteile:

To upgrade to the next level can be costly.

Nachteile:

Basically, SurveySparrow does its role for simple form, and when I intend to upgrade to include more features, I held back because of its pricing.

Fly Like A Bird, Survey Like A Sparrow!

Kommentare: The way SurveySparrow can handle input from visitors via chat is a tremendous help. People tend not to fill in surveys when just linked to a more static "normal" survey. But with the survey integrated into their chat application, we see more people responding. Meaning we are able to gather more valuable data than before. We made some adjustments to the website as we learned that some parts of our navigation was not that simple, according to our visitors feedback. That is a clear benefit we have realized and could not have done without the feedback we got via SurveySparrow.
Give it a try, this is something you really need to experience first hand. No review will do this justice compared to just “flying in”!

Vorteile:

The feature set is incredible and apparently ever growing. I like that SurveySparrow are continuously working on new functionality. Sure there was a learning curve, but it was not steep. We like it so much that we upgraded to a (newer) higher tier, which gives us even more functionality. We are already actively looking at our internal processes to so see how we can further improve our integration with SurveySparrow. Special shout out to their support team; they are good listeners, knowledgeable and solutions focused. I had some small feedback on a SurveySparrow newsletter, got a mail back the same day thanking me for my comment and got asked if I had anything else to share, improving future outreach.

Nachteile:

SurveySparrow changed their tiers (for the better), but did not notify us. Improvement could (and always should ) be made regarding their external communication. We had some difficulties to login in the past, but it turned out that at that moment there was some maintenance going on, and we did in fact received an email about this (which we overlooked). Can happen, not a big problem.

Survey sparrow review(2022)

Kommentare: Helps to better understand how my visitors interact with my business, providing possibilities to improve on it. Will recommend it!

Vorteile:

Survey sparrow is a tool every business needs if you really care about improving your customer shopping experience and satisfaction rates. With its powerful features, you can understand how your clients behave and easily track the way they interact with your website. What impresses me most is the logic feature which lets me build brainstorming forms that appear as live questionnaires to my visitors- it gives the visitor the impression that they are interacting with a live agent( that's the sensation I had the first time testing it). The LOGIC section is what you should accentuate more on if you ask me. With this tool, you get to define factors that will trigger the form's display on your website( for pop-ups) usually defined by the percentage scroll rate or an average session duration(measured in seconds). I find this extremely helpful as it keeps my web pages clean and nice-looking, especially for my service pages. You equally get to choose between inline and side widgets placements as well. This software will help your business understand how to better serve your clients.

Nachteile:

nothing complicated yet and hopefully, the developers keep making updates.

The price is very convenient and easy to use

Kommentare: This is a great application to ask shopper opinion on various subjects. it's likewise simple to utilize. My involvement in SurveySparrow is, in general, a legitimate one, since we work with a huge customer data set and this apparatus can uphold and deal with an outsized measure of information.

Vorteile:

I totally love SurveySparrow it gathers clients' straightforward assessments additionally as paying you for your suppositions. The studies are not difficult to know and surprisingly simpler to complete and have numerous studies to wrap up. it's a truly incredible overview device and it is not difficult to utilize. you'll additionally make the most of its email promoting highlights.

Nachteile:

It would be pleasant if there was a choice among free and their present least expensive arrangement, which isn't unreasonably modest, I don't care for how those studied are welcome to require other irregular overviews subsequent to completing the underlying one, yet I expect I comprehend why they are doing that.

The Great Survey Builder

Kommentare: My overall experience is good with surveysparrow, it is easy to create forms and it has more no of templates.

Vorteile:

Surveysparrow is one of the best software for building surveys. In this user interface is easy to setup and use. It has plenty of templates, it is one of the best feature in this software and as well as customers feels free on filling forms.

Nachteile:

This software irritates by sending promotional mails each and everyday, and the templates which is provided by this software is not at all free, user has to purchase the premium option to use those templates.

Great value and customer service

Vorteile:

I appreciated the personal and responsive customer service I received from the Survey Sparrow team and we were able to make adjustments and customizations as needed.

Nachteile:

A few advanced features were not yet available.

In Betracht gezogene Alternativen: Culture Amp

Warum SurveySparrow gewählt wurde: Cost and ease of use for administrators

Zuvor genutzte Software: EchoSpan Flexible 360

Did what I wanted - Good customer survey tool

Kommentare: I was pleased that it could do well the survey part, but when I discovered a competitor product that offered more for less. I switched.

Vorteile:

It did what I wanted. You could pay monthly for a number of surveys not necessarily have a limit and that's it.

Nachteile:

There are other survey tools out there which give you better value by offering more services for the same or lesser price.

Review for Survey Sparrow!

Kommentare: Its been a pretty nice experience! So far I've like this product.

Vorteile:

I really liked that it is super user friendly. Not complicated at all.

Nachteile:

I dont know if this is a feature SS has but I dont like they don't have an option to create multiple links for different things, like one link for social media, one link for database, one link for free ads, etc.

Good Survey Product

Kommentare: SurveySparrow is vey easy to create surveys, its having high functionality, In this we can easily analyzing data and it having best UI support overall SurveySparrow is a excellent survey tool

Vorteile:

SurveySparrow is an excellent platform for surveys, feeling clean while maintaining a detailed and engaging

Nachteile:

It would be great if company making small bug fixings, poor customer consultant support

Good Software Crappy Customer Service

Kommentare: Software is great but everything else makes me want to drop them like a bad habit.

Vorteile:

Ease of use. I very much prefer this over the monkey.

Nachteile:

Customer service is an absolute joke. 24/7 support is a myth and the chat team is just bots. Asked a simple question. Bot sends me articles and asked if it helped. Replied no, and the bot says the team typically answers in a few min... an hour later still waiting.

My Review on SurveySparrow

Kommentare: Surveysparrow has really helped my organisation to know the hearts of our clients and also helped in facing the right direction of customer service.

Vorteile:

I so much like the embedded survey because it allows me to embed the survey directly into my company's website

Nachteile:

Well, I am satisfied with the current features that are presently in surveysparrow

Best in survey

Kommentare: I used this software to get opinions/ideas for designs from the people with this I have saved a lot of time and helped to think differently.

Vorteile:

The feature of building a survey from scratch based on my theme is very good. They also have chat based survey with that I can interact with people and know their opinion

Nachteile:

Apart from their customer support I don't have any complaints

Survey Sparrow is the best hands down

Kommentare: I give SurveySparrow a top rated review! It is my go to tool for sending out surveys to my clients. Even for the very picky clients!

Vorteile:

Survey sparrow has the best user interface for both the user experience and the admin experience. It's so easy to use and build your survey's. I had tried using multiple other tools and it was always too complicated or was missing some feature. Survey sparrow has all the features and is simple to use. You don't have to figure out how to use it because it is intuitive. And the front end user interface is beautiful too, it can be chat style or full page style. I highly recommend it!

Nachteile:

Sometimes the fonts are a little light, or the background is a little too light for the fonts in certain templates.

Good tool to automate your company's survey

Kommentare: My overall experience with the software is really good. The price is very competitive and works really well.

Vorteile:

The feature I like the most in Survey Sparrow is their ability to save a response that was partially filled!

Nachteile:

We had some difficulties when sharing the survey with customers and team members in China. Some could only open with VPN.

Best survey site

Vorteile:

The form can be build from the blank scratch and can use different themes so that customers can give their opinion.it is very good mode for getting market analysis of the product

Nachteile:

The customer support is poor . occasionally the survey doesn't submit