Bewertet am 14.12.2019
A tool that makes it easy and effective for you.
Our relationship with the users and client is increased therefore making it easy for us to conduct a survey and focus on what really matters.
Nowadays it is very important that surveys can be visualized on any device, and surveysparrow fully meets this.
Vorteile: Surveys are an excellent tool to measure the performance and knowledge of your company's employees, surveysparrow has a friendly and easy to use design. It saves you a lot of time so you can use it on other things.
Nachteile: So far I have not found anything that I dislike about surveysparrow, since I use it mostly to create employee satisfaction surveys in my company.
Bewertet am 17.8.2018
Make surveys delicious again. For both sides, enquirer and queried!
- Acquiring feedback and other information from customers in an easy, clean and fashioned way
- Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options
- Beautifully designed front and back end. Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website.
- Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user)
- Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level)
- The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations
- They develop the software constantly. Every month you receive an email with the newest improvements
- The chat theme doesn't support multiple rows. If a person writes a longer answer to a question, only the part which fills the row is visible to him.
- You cannot change the branding for each survey. If you like to use the chat theme for some surveys and the form theme for other questions, the color and image choice may fit for one of them really well, but for the other not.
- Webhooks are only available for the enterprise plan for bugs a month. Other services like Typeform provide Webhooks even at the free plan.
- They don't save your login beyond your browser session. Every time I have to log in again.
Bewertet am 5.1.2020
Nice tool for short surveys
Kommentare: For a detailed interviewing tool with complex question trees, it can definitely do the job, but the lack of easy copying of groups of questions and logic branches makes the builder labor-intensive.
Vorteile: While looking for a TypeForm alternative I came across SurveySparrow. Since we ultimately were not able to use it, I can only comment on the builder tool. Compared to TypeForm (which I worked in as a premium user for several months), SurveySparrow was faster for large survey with multiple logic leaps, the UI did not have the bugs I became accustomed to in TypeForm and SurveySparrow had good optionality for a technical survey (the number field accepts decimals, which TypeForm does not; matrix-type questions have a reasonable amount fo flexibility). Overall: fast, flexible with good optionality on questions. Great, responsive customer service.
Nachteile: Unfortunately, we ended up not selecting it. We had difficulties copying groups of questions and entire logic branches (which we need to be able to do), so building a large, complex survey would have been too labor intensive. Maybe it is possible, but I could not find an easy way to do it and was working against a deadline.
Bewertet am 13.12.2019
Excellent software and alternative to Typeform!
Kommentare: Excellent service and fast support!
Vorteile: I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!
Nachteile: There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.
Bewertet am 22.1.2020
Missing key features!
Kommentare: It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.
1. Chat based survey capability
2. Open integration
3. SMS Text capability
1. Poor chat (only) customer support. Takes hours to get a small thing done.
2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences.
3. Lot of dependence on developers, which is a huge time suck.
4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list.
5. Webhooks have trouble connecting to AWS public gateway.
Bewertet am 10.12.2019
SurveySparrow - A simple and easy way to make surveys
Kommentare: I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.
Vorteile: The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services.
Nachteile: It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical.
Bewertet am 19.12.2019
SurveySparrow..potentially the only solution you need
Kommentare: Overall SurveySparrow is already good with the potential to be amazing.
Easy to use
Inability to move through the visual view of the survey without going from start to finish to see edits
Renaming is only available on the Enterprise subscription
Price of the Enterprise subscription Lack of ability to have 2 connected short questions in 1 view Lack of intergrations
Bewertet am 31.12.2019
A simple surveying tool.
Kommentare: The mobile-first approach is very welcome as today mobile is the most commonly used.
I like the personification of surveysparrow. After signup, it gives me a signup URL which is good for a quick lookup or can work without a website. If I need to take a survey for my personal quick survey I don't have to include my web dev in it. Just passing the web URL will be enough.
The chat survey is completely new to me. The mobile version is very new and I think is perfect for the small screen.
Making and sharing survey is very fast as sending survey through this platform is very easy.
The UI is clean and does not show any unwanted info.
Nachteile: I don't think it has any major issue, just small tune-ups will be great. More template and extended reporting and exporting are needed.
Bewertet am 29.11.2018
Mobile Friendly and Interactive Survey Tool
Kommentare: Love it. I get better participation than with traditional survey tools.
Vorteile: Most people check email on a phone, Survey Sparrow takes a mobile first approach to surveys with a mobile friendly survey tool that looks more like a chat bot than a standard survey tool. The flow makes it more like a chat conversation rather than a standard survey tool, I have had much better results using this tool than old fashioned survey tools.
Nachteile: Limited in features but that is by design, it is meant to be an easy mobile chat styled survey tool.
Bewertet am 3.5.2019
Overall great survey platform
Kommentare: Small team that works hard to provide a great product that is solid . Good overall value for $
Vorteile: Comprehensive features and options without being overwhelmed . Value for the cost. Great support from the team
Nachteile: When purchased in 2018 they User Interface needed to be improved and the team has listened and made great strides in that area . other than that no issues.
Bewertet am 23.8.2018
Kommentare: We are using SurveySparrow since last 8 months and its good tool for small survey which we conduct internally but it can't be used for larger survey with branching and piping. UI is very user friendly and chat support is prompt. If they can remove the bugs then its great tool. They have Individual as well business type accounts. They should reduce their pricing to be in competitive market.
Vorteile: They have awesome login page . Home page is awesome with best color used. Home page is build on word-press. We have to fill very less details for signup. Their chat services is awesome, their reply is prompt. Premium Plan is Free for 14 Days. They are cheap as compared to SurveyMonkey and other survey tools.
Nachteile: They have less distribution feature. We can't analyze report properly as their are few bugs in tool. Free trail has 100 Responses Per month with only 10 question per survey, which is very less to evaluate a product. Other feature like custom logo, scoring, reminder, branding etc are paid which doesn't work properly.
Bewertet am 7.3.2019
A new way to survey!
Kommentare: This is a great survey tool. Comprable in price to survey monkey but does a lot more. The wave of the future is texting, online customer service, etc...and this kind of survey does that. I love it!
Vorteile: I love the conversational way to ask questions. People taking the survey will feel more at home, more comfortable giving answers. I also love the set-up for each question. It's easy and self explanatory. We've been using Survey Monkey for years and this is a nice change.
Nachteile: I would love it if we can use the surveys on different platforms. Not just on our website, but on facebook messenger? That would be awesome! Also, the whole having to resign in every time you go to the site is a little annoying. It's certainly not a dealbreaker, but I would appreciate being remembered.
Bewertet am 9.8.2019
My Review on SurveySparrow
Kommentare: Surveysparrow has really helped my organisation to know the hearts of our clients and also helped in facing the right direction of customer service.
Vorteile: I so much like the embedded survey because it allows me to embed the survey directly into my company's website
Nachteile: Well, I am satisfied with the current features that are presently in surveysparrow
Bewertet am 30.5.2018
Natural, fantastic and Very simple tool to Setup survey.
Kommentare: Taking Surveys becomes very easy, lot of time is saved and money is saved. Mainly our relationship with the users and client is increased.
Vorteile: Available in Very cheap rate when compared to other survey tools. The customer support team is awesome. It has different approach of creating a survey setup. Its setup mainly concentrates on Interacting directly with the user.
Nachteile: I Feel that features are limited here. I suggest there should be some more features to use by the users.
Bewertet am 29.12.2018
Survey Sparrow is the best hands down
Kommentare: I give SurveySparrow a top rated review! It is my go to tool for sending out surveys to my clients. Even for the very picky clients!
Vorteile: Survey sparrow has the best user interface for both the user experience and the admin experience. It's so easy to use and build your survey's. I had tried using multiple other tools and it was always too complicated or was missing some feature. Survey sparrow has all the features and is simple to use. You don't have to figure out how to use it because it is intuitive. And the front end user interface is beautiful too, it can be chat style or full page style. I highly recommend it!
Nachteile: Sometimes the fonts are a little light, or the background is a little too light for the fonts in certain templates.
Bewertet am 7.6.2019
Easy to use and good features
Vorteile: It's so easy to use was pretty user friendly. I used other surveys like surveymonkey and swagbucks surveys but this one was better. It wasn't too complicated and more like a chat. It can be chat style or full page so it's nice to have layout options as well.
Nachteile: Sometimes the fonts could be a bit bolder for clarity and ease to read.
Bewertet am 24.4.2018
Easy and fun to use.
Kommentare: Overall it's quite useful and easy.
Vorteile: SurveySparrow is quite easy to use, it creates beautiful surveys and keeps every feedback in order for easy access
Nachteile: In my opinion- it has very few features. It needs more options for customizing the surveys- colors, schemes etc.
Bewertet am 9.3.2018
It is a really good tool. They have the potential to be one of the best survey tool
Kommentare: It was my goto product because it was so simple to use. i would say simplicity is the key.
Vorteile: This survey has really good UI. Really interactive sign-up page. They do justice to their tag line of creating conversation out of surveys. really good customer support
Nachteile: They have very little options in terms of presentations of the surveys. No templates are given for emailing a survey, one fix template has to be used.
Bewertet am 13.12.2017
Super simple, fun, unique and interactive surveys
Vorteile: It's awesome to use, the surveys are fun to fill out and feel more like a conversation than a survey.
Bewertet am 7.2.2018
Kommentare: I am able to connect with my audience and understand their needs and desires right away. Love the conversational aspect of this tool. If you need a tool to survey your clients, you can't go wrong with Survey Sparrow. As I have indicated, the support is good and so is the customer service before you buy it.
Vorteile: SurveySparrow is the super simple survey tool I've always wanted. There are others in the market, but they are super confusing to use and a lot more expensive. SurveySparrow keeps things super simple and that, in turn, motivates me to use it a lot more.
Bewertet am 7.2.2018
This is survey in TypeForm format
Kommentare: Ease of getting customer feedback
Vorteile: It's easy to use, there's already templates that you could use. I use SurveySparrow to ask customers about their experience with our service / product offerings, and they love the fact that they're not looking at a form, rather the survey guides them through answering a series of questions.
Nachteile: I don't really have anything that I don't like per se with the software, however, I wish they'd remove their branding for paid customers.
Bewertet am 17.4.2018
I Can Now Create Beautiful and Mobile First Surveys
Kommentare: I can create easy surveys for a mobile audience
Vorteile: They have a mobile first strategy which makes sense since most email is opened on mobile today. The surveys are really easy to use and function more like a chat box than a standard survey, making it more conversational for the user. My favorite survey app!
Nachteile: It is very easy to use but has limited design functionality so this may be an issue if you really want to customize your survey's look and feel.
Bewertet am 9.1.2020
User Friendly Tool
Vorteile: It's up there with other top names in surveying. Definitely user friendly and easy to learn.
Nachteile: Follow up, promotional emails can be a bit much, maybe it's just me and there's a way to adjust the number of emails I receive.
Bewertet am 8.2.2019
A survey that feels like a conversation
Kommentare: SurveySparrow has shed a new light onto survey dynamics in a positive manner for me.
Vorteile: It is nice to experience a survey that feels so much more like a conversation than just answering questions. The interface is clear and easy to navigate and the analytics are top-notch.
Nachteile: The only dislike I can think of is that some of the language used in the default questions aren't worded the best.
Bewertet am 8.2.2018
Easy to use and nice way to reach to your customers
Jose ramon S.
Vorteile: It is pretty easy to develop a new survey (conversation) and they way it is deployed (as a messenger chat) is so different that my conversions have increased a lot. I am loving this!!
Nachteile: It still has some lack of customization but they are working on it. I would like to change colors and some other designs. They will also have to improve the logic function of the questions/answer