Simpplr Erfahrungen

A great solution to the corporate communications problem.

Kommentare: A great solution for corporate communications! This platform has been a great tool to make our larger company feel a little smaller. A great end user experience and very easy to manage.

Vorteile:

They have been providing excellent support throughout not only the implementation of the project, but also longer term after onboarding. They consistently update the product with new features and make it easy to upgrade. I also love the analytics on the platform, so that we can see what comms work and what needs to be re-evaluated.

Nachteile:

Simpplr is built on salesforce, and for some this may be a good thing, but because I am not a salesforce engineer, it can be a real challenge to manage (but their support tends to help bridge that).

So far we are loving it!

Kommentare: We're solving for faster, easier access to internal information to help people be more productive and effective. We also want to connect employees and ensure engagement as we have primarily remote and hybrid teams. We're about 90 days out with a subset of employees and so far it's gone very well. We're looking to move the whole organization onto the platform. The cost is daunting but we're very happy with the product.

Vorteile:

- The implementation was a lot of work but not difficult. We were told it would be easy and it was. Simpplr provided templates and best practices that saved me a lot of time. - It's easy to use and administer. Most of the features are intuitive and don't require a lot of training. - The platform looks good and is flexible. There are lots of ways to accomplish what you're trying to do.- The governance model was a big reason we chose it. We need to keep the content current and relevant. Otherwise, people won't trust and use it.- The implementation team was great to work with and the entire team has been helpful and responsive.

Nachteile:

- The price was significantly higher than the two other platforms we evaluated.- There are a couple of features that could be improved.- Simpplr webinars showcase modules that aren't standard and are an additional purchase. I'd rather they focus on the core package everyone has and then share the "also available" features.

Simpplr was a great tool for intranet

Kommentare: I really liked my company's intranet hosted by Simpplr, it was a valuable hub for finding useful company announcements and information

Vorteile:

I liked that my company used the intranet well. I knew that I could go to our simpplr instance and have many of my HR questions answered as well as information about upcoming activities and webinars.

Nachteile:

I really liked that I could join different workspaces based on my role within the organization but there were certain workspaces that I would have loved to explore every once in a while and were protected and I also was enrolled in a few workspaces that I didn't need but couldn't end. But that was probably more organization specific rather than tied to Simpplr as a tool which was great

Support During Salesforce Outage Was Exceptional!

Vorteile:

We experienced our Simpplr site go down due to a Salesforce server outage. Of course, an outage is not ideal, but I appreciate everything the Simpplr support team did to communicate the status of the issue, keep us updated during the resolution, and their continued support as our intranet site got back up during the day.As soon as the issue was realized, we opened a support ticket, and within 5 minutes we had a response from the Simpplr team. [sensitive content hidden] was outstanding! 5 stars! They pinpointed the Salesforce server issue quickly and provided links to the status pages so I could stay updated while they investigated/resolved the issue. In addition to the status pages, [sensitive content hidden] kept me updated with a few messages that the resolution was taking longer than expected or a few hours later when everything was back up and running. I just so happened to have a scheduled business review meeting that day with [sensitive content hidden], our customer success manager, and she also offered to assist and escalate the issue in any way possible. All support was appreciated!

Nachteile:

The worst thing about the Salesforce outage is that we couldn't use Simpplr! We've made Simpplr the employee hub, so it was definitely noticed by employees when the site went down. Just want to be clear - this sort of outage is not common and had not happened to us before.

Exceeded my (and my organization's) expectations.

Kommentare: Our business analysts researched 15 different software options while our HR team did their own separate research and we came together to share our findings and we had unanimously selected Simpplr, and now that we've successfully launched it, we know why it's considered the best of the best. It can be maintained by one person, or by a group of people, and it's easy to delegate who handles what. The best part is anyone in your organization can create content without having to be trained. It's as easy as navigating a basic website or posting a comment in social media. We have been very pleased with our decision to go with Simpplr and we built and rolled it out in the same quarter without having to hire tech consultants. Their customer service is fantastic.

Vorteile:

Even the most technically challenged people can create, post and find content on Simpplr without any training. It's perfect for when your intranet doesn't live in IT. HR and/or marketing can launch and maintain without creating work for your already overloaded tech team. And Simpplr is constantly updating their product with new features. Unlike other intranets I've used that role out new features before they are ready, the updates Simpplr launches work great from the day they come out.

Nachteile:

Coming off of years of SharePoint and Interact, it was hard to transition from the site/folder/page organization style, but once I got my head around every department and post not needing its own site, it actually provided a lot of freedom. I do miss the point-based recognition/reward system other intranets offer, but if your priority is to keep teams informed and connected this is the way to go for sure and you can find other way to reward teams. I do wish the feed could exist on the homepage without taking up so much real estate or requiring the latest and most popular posts to reappear. But maybe that change will happen in a future update.

The Simpplr Support Team is fantastic!

Kommentare: I have a fantastic account rep [SENSITIVE CONTENT] who still meets with me regularly to go over any questions or upcoming releases. I also love the support site. I can easily put in a ticket and the team does a phenomenal job of working with me to resolve any issues.

Vorteile:

We do not have an IT team at our business, so I love that Simpplr is so easy that a Communications Manager can manage pretty much all of it!

Nachteile:

It would be nice if there was an easier way to have an externally-facing instance that didn't require going through the Salesforce log-in process.

Simply Outperforms Anything Else -- Employees Love it!

Kommentare: Overall, Simpplr allowed a disjointed company to come together as one business to inform, inspire and connect employees. It is the one channel everyone tunes into for the latest company news, "one-truth" reports and data, fun information about fellow teammates, and so much more. The ability to connect people in a visually smart and engaging manner makes internal communications that much more influential in moving the company's culture forward.

Vorteile:

The technology is innovative, easy to use and encourages employee engagement. The ability to garner over 20+ insights, encourage comments and feedback, and provide a mobile experience is priceless. The ability to move at the speed of business is something that Simpplr offers. You can upload imagery, copy, videos and more that is attractive and engaging. It looks like a consumer-friendly site that helps business motivate, connect and inform employees.

Nachteile:

There truly aren't that many items to list. Each time I had an issue, the team was responsive. Updates are super easy and the technology continues to improve.

Making life Simpplr

Vorteile:

The biggest draw when looking for a platform/tool was finding something that was both user friendly and customizable to our needs. Simpplr gave us exactly what we were looking for - a tool that allows us to store, build and manage internal content and knowledge, highlight office events and internal happenings, and provides an org chart capability for employees to get a full picture of our company org. Training employees on the tool is extremely low lift - the tool operates like similar social medial platforms we all use, and is extremely intuitive to the user, allowing them to easily maneuver the site to find what they are looking for.

Nachteile:

Generally speaking, the tool checks all of the boxes on our end. I would be happy to see some more integration capabilities (i.e. pushing content to slack comes from "Simpplr" vs our intranet name which can cause some confusion) and the tool does not integrate with our PEO platform (more of a problem on their side, i believe) Justworks.

Beautiful, elegant turnkey modern intranet solution

Kommentare: Simpplr provided excellent guidance and support throughout the onboarding process and post-implementation. The customer success team is always available to help whenever we need it. Besides the high-quality product, Simpplr provides extensive industry research and thought leadership to position customers for success.

Vorteile:

Simpplr's high quality visuals, page layouts and ease of use.

Nachteile:

Reliance on Salesforce 'Files' system does create some limitations for document sharing, but this has not been a major issue.

Simpplr makes employee communication easy!

Kommentare: Our experience with Simpplr is great - from the responsiveness to any technical questions to adopting to the software updates.

Vorteile:

The ease of sharing information is unsurpassed. Simpplr has taken the challenges of employee communication to heart and provides the tools that editors need to share articles and company news. We can focus on our words, tell the stories that need to be told - and not worry about the technical side.

Nachteile:

There are a few features that we'd like to see - and Simpplr takes our suggestions seriously by asking questions about our needs. The support we receive is amazing and appreciated by our internal teams.

AppFolio loves Simpplr!

Kommentare: It's been great! Our CSM, [sensitive content hidden], is incredible and we always get great support from him and the rest of the team who handles our tickets

Vorteile:

Simpplr has vastly helped us improve employee communication in our hybrid work environment and make information easily accessible to everyone. It's helped us

Nachteile:

Simpplr is a little limited in what we can/cannot do and how we can build out sites. Our employees have used Google sites in the past which has a lot of customizable options that we don't have with Simpplr but this is also a pro in some ways

Simpplr makes internal communications and storytelling simple and straightforward

Kommentare: I'm awfully happy with this software. The app and website are easy to navigate, publishing is a breeze, and laying in external media like photos and videos isn't much trouble at all.

Vorteile:

Simpplr's rapid publishing and editing ability is fantastic. I come from a career where stories went out in seconds and minutes, so being able to get my work out to the company in just moments is wonderful. I don't like making mistakes, but when I do, the updating is nearly instantaneous.

Nachteile:

In the aforementioned administrative issue I suffered, I would periodically receive error messages when attempting to publish. Eventually, publishing would work, but the error messages were so generic ("Simppr experienced an error when attempting to publish" or something in that vein) that I was frankly unsure what the problem was or if it was of my own doing.

Great tool for the workforce of today.

Kommentare: Our experience has been very positive from setup deployment. We needed a tool for a distributed workforce that would help bring people and content together. We have been through ~4 quarterly updates which are always great to see with new features and little to no impact on end users.

Vorteile:

Ease of use, analytics, search and speed at which users can be successful with the tool and end user adoption. We came from a legacy tool that was deep in terms of features but somewhat cumbersome to create and curate content. We saw low adoption, content views and distrust in the search results. With Simpplr, our users can be successful with little to no guidance. We have a greater number of content creators than ever creating valuable, meaningful content.

Nachteile:

No real issues with the tool, this was the right tool for us as an organization. Perceptually light weight but incredibly powerful. We have had a couple of key integrations that were not available when we deployed but these have been addressed in quarterly releases since we launched.

We love Simpplr

Kommentare: We love our intranet, and love working with Simpplr. Everyone we've interracted with has been phenomenal, and since we launched our intranet has become such a core part of our experience.

Vorteile:

The minute we saw Simpplr during our evaluation phase for implementing an intranet, we knew Simpplr was the vendor for us. Their platform is user friendly, looks sleek, is easy to use, and just felt like us. I really love their content validation feature which allows me as an admin make sure all of the content on our intranet is up to date.

Nachteile:

Some features require add-on pricing, I wish they were included in the base price.

Simpplr made it simple!

Kommentare: It has been great. Our partners at Simpplr have been very helpful and step in to support us in anyway at what seems the drop of a hat.

Vorteile:

The modern look and feel. Our old intranet was quite outdated and didn't line up with our new, more modern branding. With Simpplr we were able to take our intranet to the next level while maintaining a secure and up-to-date collection of content.

Nachteile:

More of a user case here, but I wish there was better ways of staging content for review that wasn't based on setting temporary permission levels.

Easy for anyone to use!

Kommentare: Simpplr has made it simple for our organization to have a proper intranet to share internal news and updates in a quick and painless manner.

Vorteile:

Simpplr is easy to use and set up. The implementation team makes it fast and simple to set up the platform and provides adequate training (only need 1 hour) for employees to use without any direction!

Nachteile:

The support team is very helpful and responds in a timely manner when you have any questions or concerns which is great.

Super easy to manage SalesForce Intranet!

Kommentare: We are able to create a beautiful and easy to manage intranet that our teams can access from anywhere on any device! From an IT perspective we wanted a tool that anyone can create content with, we only need to set-up users on the back end and our teams can all build content and share information in a way that is connected and integrated with our existing environment.

Vorteile:

I love that it’s built on the trusted platform of SalesForce. It makes it easy to administer as I am already familiar with SFDC and the app management is very user friendly. The mobile app is also very easy to set-up and our team can have access to all the content and contacts on the go. We love the Box.com integration too!

Nachteile:

I wish that some of the reporting functionality and analytics can only be accessed by the administrator using SalesForce functionality and isn’t in the UI for the team to run reports in the app itself. The analytics get better with each release but do need improving to get more usable data in app.

Great support team offering a nice option for employee intranet

Kommentare: Great experience and is slowly becoming our virtual headquarters

Vorteile:

It can be used without a lot of in-house IT support

Nachteile:

Difficult to manage back-end updating of employee titles, etc. in the People section

Best Intranet I have used!

Kommentare: This Intranet helped me feel like I was a part of a community from Day 1. Everything I needed to know was in there, and I got to know more about everyone in my team thanks to their profile page. I check my Feed every day!

Vorteile:

I loved the user experience as a whole. As I first logged in, the quick tour feature was enough of training to figure it all out. From there, it was very straightforward. The interface feels very modern and as easy to use as my favorite social networks. The search engine was a major help as I got started. Any time I was looking for something I just typed it in the search and either found a post about it or specific files I needed.

Nachteile:

I just wish IT setup access to all of my apps from the launchpad within the interface.

Engaging Intranet

Kommentare: Overall: An intranet engages the organization’s employees and helps everyone find important news, and relevant updates, and has an active directory to connect staff with the right person. It’s improved our workplace culture, especially being remote these days. We’re able to connect with each other in a different manner and still maintain those coffee break conversations.

Vorteile:

Pros: It’s great connecting with my coworkers on a personal level on the platform by seeing video and picture updates. With Simpplr, we’ve seen an improvement in workplace culture and productivity since employees know where to go for updates.

Nachteile:

Cons: Would love to see some more features when it comes to page and content creation to customize the look.

Powerful tool that easy to use.

Kommentare: I am impressed with the support Simpplr provides. If I have a technical question I can expect to hear a response in less than 24 hours. They release new features each quarter and are receptive to feedback.

Vorteile:

Simpplr's ease of use has enabled conversations between leaders and their teams. Content owners across the organization are impressed with the out of box features. Manage versions, creating alerts, and collaborate with other employees has never been easier. Less tech-savvy users can create visually appealing content using the out of box tools. It is an all-in-one solution that allows for collaboration and sharing of business information.

Nachteile:

At this time there is not a native calendar feature available. This feature has been requested by many groups within the organization.

Employee Engagement

Vorteile:

that we have heard great feedback from employees about being set up for success through this site

Nachteile:

we are unable to utilize single sign on and the app due to company policies

Great tool for employee communications

Kommentare: We were able to increase employee awareness of corporate initiatives and engagement across remote teams with this tool.

Vorteile:

This tool works well for employee communications - it is easy to use via Search and has a clean/tidy appearance that is easily customized.

Nachteile:

There are some issues with admin-level tasks (extra steps/logins required) - this can be cumbersome at time.

good tracking software

Kommentare: mostly positive but there are still a few bugs that need to be worked out and it has been a while in the works.

Vorteile:

I can have everything in one place online and eliminate large files in my office helping me to move to paperless and online credentialing

Nachteile:

does not work if the internet is down, and we still have problems that have not been worked out by the company.

Our Company Hub

Kommentare: Every company needs a place to store knowledge and receive company information. This one is easier to use and looks cleaner. Before Simpplr, we have various locations for information: Salesforce, Box, Sharepoint, etc. Now we have one place to go with one search across various repositories.

Vorteile:

Simpplr’s intranet, branded the Hub, is a great place to find up to date documents and stay informed on company news. It’s easy to use, responsive, and always up-to-date.

Nachteile:

I wish more of the company could align on this single employee portal. It’s great to have one place for our critical information.