Über Octorate

Octorate is the easy-to-use All-in-One Cloud Management System for Hotels, B&Bs, and Vacation Rentals.

Erfahre mehr über Octorate

Vorteile:

We decided to start working with this PMS because it was cheap, and the salesman promised us to customize the PMS for our needs.

Nachteile:

I've to write more than 200 code lines in HTML, CSS and JavaScript to make it the basic to work. I reported the problems and they never solved it.

Bewertungen zu Octorate

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
3,8
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,1

Weiterempfehlungsquote

7,3/10

Octorate hat eine Gesamtbewertung von 4,2 von 5 Sternen basierend auf 24 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (24)

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Nutzerbewertungen filtern (24)

Pasquale R.
Pasquale R.
Amministratore Unico in Italien
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Velocità, semplicità ed assistenza eccellente

5 vor 2 Jahren

Vorteile:

Le molte funzionalità del sitema che riescono a coprire le necessità di gestione sia commerciale che operativa di una struttura ricettiva. Il sitema è facile ed intuitivo e l'assistenza sempre pronta.

Nachteile:

Credo che sia un ottimo prodotto e vedo che continuano a migliorarlo.

Verifizierter Rezensent
Owner in Italien
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Lots to complain about

4 vor 3 Jahren

Kommentare: If I didn't need the Italian based features I would never have chosen them and if I could get the same features with a different company I would ditch them in a second. Unfortunately, they have a stereotypical Italian lack of customer service.

Vorteile:

It's a sensible, logical, and visually efficient system that would be perfect if it actually worked as well as it ought to. As an Italian company they also provide support for reporting to the Italian authorities and electronic receipts and other features specific to this country, which is a huge time saver.

Nachteile:

Well, lots of it doesn't work as it should and it's difficult to get help. Their documentation is often outdated, not translated, or simply doesn't work. The big issue, which has been stated here before, is that their support is terrible. I'll ask multiple questions that only get partially answered after days, and sometimes weeks - some questions have never been answered and I've simply given up asking. We also had connectivity issues at the start which lead to overbookings and price discrepancies. After almost 9 hours that we weren't responded to for this emergency we suspended our own listing on Hostelworld to contain the damage. They deny any responsibility saying that they jumped right on the problem (actually after 9 hours I jumped on it and it took them another week with us unable to receive any reservations). Despite the loss of revenue, the amount of time and aggravation and stress all the issues caused they would never think to even offer 1 cent of a discount as a way to show that our experience isn't normal. Unfortunately, this is typical customer service in Italy and culturally they just don't think anything is their responsibility. We have 2 or 3 channels that remain unconnected. We have a handful of unanswered questions and every few days another support issue. However, they are so slow to respond, and so incomplete with their responses, that you don't want to overload them with issues. So you basically just give up and accept it for what it is.

Francesco L.
Owner in Schweiz
Freizeit, Reisen & Tourismus, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Assistenza scarsa e assente

3 vor 2 Wochen Neu

Vorteile:

UN PMS che facilita le comunicazioni con i clienti. adatto solo a piccole strutture. Una volta configurato funziona abbastanza bene

Nachteile:

COmplesso e criptico senza assistenza non lo configuri

Daniel P.
Revenue manager in Spanien
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Muy buena tecnología con el mejor precio

5 vor 2 Jahren

Kommentare: Nuestra experiencia general es muy positiva. El trato con ellos, en nuestro caso principalmente con Juan, es muy bueno, siempre nos atiende con profesionalidad y nos aporta ideas y soluciones. La atención al cliente también es eficiente en la resolución de problemas. Para el manejo de la comercialización de muchos de nuestros hoteles, el empezar a trabajar con octorate ha marcado un antes y un después.

Vorteile:

Llevamos usando desde hace 2 años la tecnología de octorate con varios hoteles con los que trabajamos y estamos muy contentos. Hemos conseguido que hoteles independientes de pequeño tamaño tengan acceso a un muy buen channel manager con todas las prestaciones y conexión con todos los canales que necesitamos. El motor de reservas también está muy bien y tienen conexión con metabuscadores, lo cuál es un plus muy importante a día de hoy. El manejo es muy sencillo y tanto nosotros como nuestros clientes estamos muy satisfechos tanto con el productos como con el servicio.

Nachteile:

Siempre hay aspectos que se pueden mejorar, ya que la tecnología avanzada muy rápido. El motor de reservas tiene aspectos mejorables, les hemos pedido algunos cambios en ocasiones y nos los han hecho.

Giorgio R.
Affittacamere in Italien
Gastgewerbe, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Un vero aiuto per la tua attività ricettiva

5 vor 2 Jahren

Vorteile:

Facilità di utilizzo, molto intuitivo ma allo stesso tempo completo, utile e dettagliato. La mia attività è di piccole dimensioni ma l'utilizzo di Octorate mi ha permesso di professionalizare il mio lavoro giornalmente. Da Octorate gestisco tutte le operazioni ed allo stesso tempo ne controllo l'efficienza. Davvero uno strumento completo ed insostituibile! Complimenti davvero anche al team di assistenza. Dedizione, gentilezza e professionalità. Top quality!

Nachteile:

La versione app per mobile non è all'altezza del prodotto su desktop. Ma sono sicuro che ci stiano lavorando e che vedremo a breve un'altra novità top level!

Sabri O.
Owner in Tunesien
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best App ever to manage your B&B

5 vor 3 Jahren

Kommentare: I work with that app for about 9 years now.
They’re flexible and always helpful when I needed some support.
I had a look around and couldn’t find another party that offers the same services at a reasonable price.

Vorteile:

It totally changed my life! Very easy to work with. Reliable and stable Very good back office and support Price/quality just perfect

Nachteile:

Nothing There isn’t anything I dislike actually

Alfredo V.
MK Manager in Spanien
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Unsynchronized channels and Overbookings everyday

1 vor 3 Jahren

Kommentare: My day by day with this PMS was the worst experience ever.
I checked my bookings manually every 5h to ensure that overbooking was not happening.
Sometimes a room was sold in my booking engine and Booking at the same time. I supposed that synchronisation was slow.
After a few weeks I discover that sometime a full room was sold again. A full room! A room that was full weeks ago suddenly was opened again in booking or my website. And the system said availability=0, but it was available to be booked.
I had to mark as “maintenance” a room every time it was full, because it was the only way to stop sales.

Vorteile:

Cheap. We decided to start working with this PMS because it was cheap, and the salesman promised us to customize the PMS for our needs. We started using it and every time we report a bug (not an improvement, just a bug) it remains unsolved forever. Of course improvements never was done.

Nachteile:

PMS interface is the worst ever. Difficult to use in PC, impossible to use in mobile. Booking engine doesn't work properly in mobile. I've to write more than 200 code lines in HTML, CSS and JavaScript to make it the basic to work. I reported the problems and they never solved it. Unsynchronized channels and Overbookings every day. System sells independently of the number of rooms available. It created overbookings every day.

Maria grazia S.
Titolare in Italien
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fondamentale, non so come farei senza

5 vor 2 Jahren

Vorteile:

Octorate è utilissimo per gestire in pochi minuti alcune rogne che altrimenti prendono un sacco di tempo. Dall'invio delle schedine alloggiati alla questura, alla compilazione dei dati ISTAT e ai rendiconti trimestrali e annuali per il versamento del contributo di soggiorno. E poi la fatturazione elettronica, le comunicazioni con gli ospiti e tutti quegli aspetti amministrativi che vanno tenuti sotto controllo per non trovarsi difetto con i controllo. Non posso farne a meno. La cosa che mi piace di più è il supporto, i ragazzi e le ragazze che ci lavorano sono speciali e sempre disponibili ad aiutarmi se ho delle domande. Per me che ho trasformato casa mia in un affittacamere partendo da zero è stato il mezzo per capire alcune complessità di questo lavoro e dare un servizio migliore ai miei clienti. In un anno grazie a sito web con Octorate integrato sono riuscita a disintermediare da booking .com il 20% delle prenotazioni. E lo so perchè sta scritto sul cruscotto di Octorate appena apro. 20% di prenotazioni dirette. Non è male no?!

Nachteile:

All'inizio ho impiegato un po' a capire come entrare in contatto con il supporto, che dovevo aprire la chat dentro al programma. All'inizio era complicato anche perché la tecnologia mi spaventa. Grazie anche all'intervento di mio figlio, col tempo è diventato come usare facebook.

Horacio D.
Owner in Argentinien
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A good product at an excellent price

4 vor 3 Jahren

Kommentare: A good product to manage the inventory of rooms, with a good channel manager, but with very basic reports.

Vorteile:

The price is excellent for the product features. In our case, connectivity with OTAs has worked very well. It is easy to use and, above all, among the different products evaluated (within this price range), it is one of those that allows greater configurations for rooms and rates.

Nachteile:

Although in the last two months they have improved somewhat, the reports are basic and the information provided by the system for analysis is very basic. On the other hand, some of the statistics generated by the system are wrong.

Toboganes D.
Toboganes D.
Responsable de recepción in Kolumbien
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The worst in every way

2 vor 4 Jahren

Kommentare: We have been trying to implement Octorate software for 4 months, however when we understood it was not the best decision we made, we no longer have the money back. What disappointment

Vorteile:

Unfortunately two things captivated us, the user iterface seemed the correct one and the price. But when we used it we began to think, ¨we had made a mistake hire Octorate¨, why, it did not have a great development. Your experience is like the programs or user interfaces 1998, very badly designed.

Nachteile:

THE experience with Octorate has not been the best. 1.Our experience with the software to get ideas, booking.com is our best reference, Octorate only handles texts to show users or guests the characteristics of the rooms, it is absurd to create a text platform when time ago it is graphic and icons to make the experience of the host more pleasant. 2. The second is the tools they have to remove or put the photos that describe the room, the manual tells you can do it, the technical support continues telling you the same thing and finally does not work and you lose hours and days of work, worst. 3.Finally, the payment gateway, they tell us that they will end up with a client and will continue with our implementation of payments, lies, delays. They make you waste your time.

Manuel F.
Gerente in Spanien
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Completisimo a un precio asequible

5 vor 2 Jahren

Vorteile:

Facilidad de uso, ausencia de errores y buen soporte tecnico

Nachteile:

Nada, todo nos parecio bien, tal vez la web propia

Stefano N.
Owner in Italien
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Channel Manager Ever

5 vor 2 Jahren

Kommentare: Events calendar clearly visible
Link to What's App
Connection to fiscal recorder
Link to billing
and so on....

Vorteile:

A simple, intuitive channel manager that has developed in a surprising way in recent years, maintaining advantageous prices on other similar products. Calendar function to mark events, spectacular Booking Engine and many functions to facilitate the view of the Hosts. Excellent relationship via email / phone with Customer Care where the same person who knows you and your problems always answers you. Excellent email / phone relationship for sales, always available. 100% recommended.

Nachteile:

There is nothing to improve, the Channel is evolving daily. With each new implementation they warn you and have great video tutorials explaining the new feature!

Alessandro F.
Owner in Italien
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The best " vale x money" Channel manager

5 vor 3 Jahren

Kommentare: We have a very good Experience with Octorate. We are satisfied and we reccomend this software!

Vorteile:

Vale x money. This Channel manager is actually one of the best "vale x money" software in hotellerie and touristic location. We have been using it for 9 years with success in our hotel. It includes also a simple but useful PMS x small hotels, B&B and apartments. Very easy to use. Supports a lot of OTAs.

Nachteile:

The only weakness of this software, in its previous release, was, sometimes (happened few times in 8 years...) processing overload which caused slowness in updating rates and availability. But recently, with the new release, this problem disappeared.

Ivan V.
Imprenditore in Italien
Freizeit, Reisen & Tourismus, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ottimo Software

5 letztes Jahr

Kommentare: Mi trovo benissimo

Vorteile:

Facile da utilizzare , funzionalità ed integrazioni fornite e prezzo ottimo.

Nachteile:

Mai avuto problemi particolari ma anche se dovesse accadere il servizio assistenza eccellente e sempre disponibile a risolvere eventuali problemi ed aiutarti nella configurazione.

Francesco S.
Imprenditore in Italien
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Aggiornamento

5 vor 2 Jahren

Kommentare: Il vantaggio + grosso che offre octorate è la sincronizzaziobe con molte OTA permettendo cosi di impostare le tariffe e le varie opzioni 1 sola volta.

Vorteile:

l'integrazione con le più importanti OTA del settore, il costante aggiornamento e la sua completezza.

Nachteile:

All'inizio è stato un po' difficoltoso il passaggio dal vecchio channel manager ma la disponibilità del team ha reso tutto più veloce e semplice.

Luca Z.
Agenzia Viaggi in Italien
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Veloci e sempre al passo

5 vor 2 Jahren

Kommentare: Perfetto, il miglior channel manager che abbia provato (e consigliato...)

Vorteile:

Sono collegati con tutti e lanciano spesso nuove funzionalità utili

Nachteile:

A volte le nuove funzionalitá vengono rilasciate un po’ acerbe, ma risolvono tutto nel giro di pochi giorni

Brunella C.
Bed&Breakfast in Italien
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Software completo

5 vor 2 Jahren

Vorteile:

Mi piace il fatto di avere un software che raggiunge tutti gli aspetti di una prenotazione.

Nachteile:

Abbastanza semplice da utilizzare. Buona la App che ti permette di gestire da fuori ufficio per avere sempre la situazione sotto controllo.

Daniel T.
Manager in Italien
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Octorate - simply the best

5 vor 3 Jahren

Kommentare: I'm an Octorate's user from around 4/5 years , it has always respected my needs.

Vorteile:

Very user friendly, intuitive , immediate and fast.

Nachteile:

ABSOLUTELY NOTHING. OCTORATE HAS ALWAYS SATISFIED MY NEEDS.

Giada M.
Architetto in Italien
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

SEMPRE ECCEZIONALI!

5 letztes Jahr

Kommentare: Meraviglioso

Vorteile:

Ocotorate offre un servizio completo. L'interfaccia è meravigliosa e il servizio clienti è sempre super disponibile.

Nachteile:

Nulla, tutto perfetto. Solo, forse una maggiore reazione alle richieste in chat, ma probabilmente è solo dovuto all'emergenza Covid 19

Stefano D.
IMPRENDITORE in Italien
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

OCTORATE STRUTTURE EXTRALBERGHIERE

5 letztes Jahr

Vorteile:

FACILE DA USARE GRAFICAMENTE BELLO VERSATILE E POTENTE

Nachteile:

NON HO RISCONTRATO INCONVENIENTI NELL'USO DEL PRODOTTO

Mario C.
Imprenditore in Italien
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ottimo prodotto

5 vor 2 Jahren

Vorteile:

La grafica, versatilità e la funzionalità del software

Nachteile:

Il supporto tecnico del team nei weekend

Ayari S.
Guest relation manager in Tunesien
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

General opinion

5 vor 3 Jahren

Kommentare: The most important think with octorate is the visibility and forcaste. we can manage the prices by knowing the lowest period ahead so we make promotions for example

Vorteile:

The readability of the reservation and sources.

Nachteile:

The calendar of the octorate app is not as clear as we want

Rocío S.
Turistic apartments management in Spanien
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

DEFRAUDENT!

1 vor 3 Jahren

Vorteile:

Nothing to add. Everything was wrong with them

Nachteile:

i've been working with this Channel Manager for four months, during this period problems didn't stop growing! It is really difficult to contact them by telephon, you can try it for days and days. They have created so many overbookings from the begining, as they didn't make the connections properly with the main booking platforms. They didn't help me with any of these problems and even more I have lost clients because of the issues. Also, I have received reservations which they were not even to my apartments! This has caused me an economic loss. And trust me: THEY NEVER TAKE THEIR RESPONSABILITIES! In several invoices they charged me more than what I should have paid, and they have spent four months to refond it. In my opinion Octorate is an incomptent company, that does not take care of their clients, and irresponsible, that does not assume their mistakes.

Rasmus P.
castle owner in Italien
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

a total scam or just italian!

1 vor 3 Jahren

Kommentare: waste of money - mandatory monopoly corrupt

Vorteile:

could be good if it worked or had people with actual skills actually trying to help you like a normal customer service.

Nachteile:

customer service. can not accept credit cards.