GetMoreReviews Erfahrungen

Cheap and complete alternative for customer feedback

Kommentare: We got really good results when getting client feedback from our final clients already using the products we sold. It was easy for us to set up and easy for them to reply.

Vorteile:

We liked the easy management of our client reviews, the way we could filter them in topics, and the affordable price in comparison to similar alternatives.

Nachteile:

The customization of the design is limited, which was a problem when making the reviews forms match our company branding

Great survey platform

Kommentare: Great customer service and assistance with functionality questions. No issues.

Vorteile:

This software is great if you're looking for a cost-effective, simplistic format for surveying. Follow up and user notifications are automated making admin management easy. Survey redirect for positive reviews is also a helpful way to increase positive social media reviews. Negative reviews allow for direct customer interaction for a personal and quick resolution.

Nachteile:

Reporting for data solely based on a thumbs up or thumbs up response would be life changing. One of the benefits of this platform is to be able to identify whether or not a thumbs up was received even if the customer decided not to continue through to leaving a social media review.

Horrible Software an Poor Customer Service -When we complained about their changes they Cancelled us

Kommentare: Horrible customer service. We are considering legal action, since after we complained [SENSITIVE CONTENT] cancelled our subscription. Very unprofessional and aggressive conduct.

Vorteile:

The program was sold to us as a comprehensive review management that we can use to monitor and manage reviews. A key feature was sentiment review and management. This was a major selling point which they emphasized to us. They now decided to do away with that. They now flipped only a few months later. This is a typical bait and switch which is improper and unethical in our view. We are considering legal action, since after we complained [SENSITIVE CONTENT] cancelled our subscription. Very unprofessional and aggressive conduct.

Nachteile:

Very confusing dashboard, high cost, and not flexible. Also, they made significant changes and not the software is not what they sold us.

I highly recommend GetMoreReviews

Kommentare: Since our company implemented GetMoreReviews in May, 2019, our Google reviews have grown from under 50 to over 300!

Vorteile:

I really like the magic review link with sentiment check. It makes is super fast and easy for our customers to leave reviews and for us to intercept and address any negative reviews before they become public.

Nachteile:

The only negative issue I have experienced is when adding a recipient, if I enter an extra space, the entry window closes so then I have to start the process over again which can be a time waster if I'm going fast and I'm not 100% accurate.

What are you waiting for?

Kommentare: Customer support is second to none

Vorteile:

Getmorereviews is so simple to use. Both for the end user and the company looking to get more reviews.

Nachteile:

There is really no down side to this software

Amazing software

Kommentare: The reviews are in the center of our marketing strategy, so very beneficial, we can target happy customers instead of sending mass requests and losing in quality of reviews.

Vorteile:

I find that the software is easy to use.

Nachteile:

It needs to implement some notification system for the admin

The best reputation management sofware

Kommentare: One of the easiest software to use !

Vorteile:

I liked that it was user friendly, fast and low cost. And also I could chat anytime with the support team

Nachteile:

For what I did experienced, I have nothing to say. It answered all my needs

GetMoreReviews program feedback

Kommentare: It has been great in helping our clients obtain more reviews quickly and easily.

Vorteile:

I like the sentiment check the most as it helps keep negative feedback away from the GMB listing or Facebook.

Nachteile:

We like the newest feature that keeps the user on the review landing page when leaving a Google review, however we don't like the fact that you have to disable the sentiment check in order to use it.

Cheaper alternative to Trustpilot

Kommentare: We need a review service that allows us to communicate with all of our customers, but we're pretty much paying for just the software because we still need to go in and manually reach out to all of our customers.

Vorteile:

-affordable price for smaller companies -like their filter process, allows you to respond back to negative reviews -easy to respond to customers when they've left a review

Nachteile:

-no automation, work is pretty manual -pretty simple software -can't customize review stream (pretty unattractive)

Awesome software that helps!

Vorteile:

It is great! Text reviews are something that we love to use. This software is perfect to get reviews from customers from either text or email!

Nachteile:

None. We use it for texts/email review only so we are highly satisfied.

Best system I’ve used

Vorteile:

Simply put, it’s easily modifiable and very easy to use with different electronic medical records. Has been fantastic.

Nachteile:

I have to manually download from my EMR an excel sheet but really that’s not that hard.

Review Management

Kommentare: Overall experience has been positive.

Vorteile:

GetMoreReviews helped us get started with our review management process. The customer service during set up and ongoing has been great. I write an email and get quick responses. I like that it sends the follow up emails automatically.

Nachteile:

When we do not receive a review, we find that we have to delete the contact and reinput them to send another round of emails. It doesn't track how many times you have sent an email to a contact, which is something I would really like.

Get more reviews does what it says on the tin

Vorteile:

We have definitely seen an increase in Google reviews thanks to this tech. Easy to use. Gets results.

Nachteile:

The campaign send section could use some work. its not all that clear

Our Choice after an Exhaustive Search

Vorteile:

Completely customizable. You set up exactly how and when you want to contact the customer and you can even customize the text. Every other program we looked at would have at least one message we didn't like or it would send SMS only or it would have them spaced in some weird way. We were able to set it up in a way that fits OUR customers. We're still working on how to make sure we get these sent immediately after the job ends but we are seeing good results. It does have tags which we're using for team leader names to see if we can find patterns there but this is something we'd have to track on our own - don't think there's a reporting function. We also really liked the look of this one - what our customer sees. Some of the programs we looked at had really goofy-looking emoji's and stuff. This one just looked a lot better. We also like that it posts our reviews on Facebook.

Nachteile:

It costs a little more but we feel that getting more Google Reviews will pay off in the long run. The User Interface is not as intuitive as some we used but it's okay. Features we're hoping to see in the future would be a user notes field and a page showing stats by month like some of the other software we looked at ie how many contacts did we make, how many reviews did we get, maybe compare sms vs email performance and different team leader performance in terms of getting us reviews.

GetMoreReviews has done what it says...

Kommentare: This online service has helped us not only get more reviews but allowed to collect potential negative reviews before they happened. By allow people to provide us feedback instead of just directing them to review sites, we've been able to handle potential miscommunication and allowed to train our staff appropriately. -Very easy to use
-Like that I can a time frame to not send a review/feedback request to a client too frequently. In case someone's info is entered more than once in whatever time frame you have it set for (ours is 90 days), the service simply tells you so and that it hasn't sent them a feedback request. Having multiple users, has freed up my time and allows my staff to input client information for review/feedback requests while I'm not there.

Vorteile:

-Allows for custom review sites, not just those predetermined. This allows it to be used for specialized industries and services. -Very user friendly -Significant and constant improvements since we've been using it. -Allows for multiple users under 1 account

Nachteile:

-Doesnt automatically integrate with our EMR/POS system. (This is likely more due to the EMR/POS we use, as they do not integrate with any third-parties to my knowledge).

Effective, straightforward solution

Kommentare: Haven’t had any issues so haven’t needed customer service.

Vorteile:

I tested many similar services. This one was the most straightforward. All I need it to do is help me collect new reviews. It does that very well and for a fair price.

Nachteile:

The product works well, but it does not include any integrations or automations with your CRM or Zapier.

Good not Great

Kommentare: It didn't help with any of my goals to obtain reviews for a large thriving business in South Carolina. From the problems I listed in the "cons" section of this review, I decided to search for a system that doesn't require a client to login to a google/facebook/etc account to leave a review, because with older populations you can't expect them to create an account to leave a review. In order to do this you need a third party system and I chose "Trustpilot" it has a lot higher conversion rate because there are less steps to convert, the problem with them is they do not have a "text" option which means you have to have a texting marketing service to do this. Texting does get more activity very quickly vs. email request for reviews.

Vorteile:

To be honest, getmorereviews is a really good at sending out review requests. It allows you to send phone (text) and emails. This is a great feature. It will also stop negative reviews... Again awesome feature. It is also easy to use.

Nachteile:

The biggest problem with getmorereviews is when a request is sent to some one, sends them to a landing page that has a star rating then sends them to the companies review page. This is a problem because it doesn't convert the request to an actual review. The recipient thinks by clicking one of the stars, they are leaving a review. Then when they are sent from that landing page to the actual company google, facebook, or other platform they don't want to sign in or they ignore it because, again, they think they left the review already by selecting the star. If the review doesn't convert it's not worth any money you pay for it.

It works!

Vorteile:

GetMoreReviews has helped our company get better "internet karma" and stops bad and angry reviews before they're put up. It's been invaluable in improving our service and retaining customers!

Nachteile:

It can be difficult to learn how to use it.

Definitely got more reviews

Kommentare: You type in there name and cell number and hit send. So quick. Also 90% of the time you get a review response. Excellent. Also other companies wanted 279.00 a month for the same thing. So glad I found this company.

Vorteile:

It makes it simple and fast for customers to write a review. If not for this software I would only get 3 or 4 reviews a month. Now i average 12 or more per month.

Nachteile:

Honestly can’t think of any. You get billed 99.00 once a month.

The Program Works Very Well

Vorteile:

Staff has found this software easy to operate and to encourage others to review our office

Nachteile:

I see no deficiency with the software. I like the results.

Great investment

Kommentare: We have been able to get online reviews daily since we added this service increasing our online visibility.

Vorteile:

It makes it simple for clients to share their positive feedback and write a review. We have had tons of customers over the years write us thank you notes and emails but very few online reviews because of the effort involved in remembering to log on and do so.

Nachteile:

I don't like the fact that when they get a thumbs down there is still small print to show there where to share feedback online though it has been explained to me why this is added.

Great way to get reviews

Kommentare: It has been a great help in getting reviews. We have more reviews than any other company in our city because of this software.

Vorteile:

It is very easy to use. We really enjoy the automation.

Nachteile:

Sending reviews from a mobile phone. It could be an easier way.

GetMoreReviews is a must have for the small business owner.

Kommentare: Very positive experience with GetMoreReviews. They seem very down to earth and are very easy to get in touch with.

Vorteile:

Made getting new reviews such a breeze! No longer was I having to send out some random long code that i got wrong half the time to get a review. This is automated and sleek. My reviews just started coming in!!

Nachteile:

There really is not anything i can think of. The price is more than reasonable for a very good roi.

Great Program

Vorteile:

This software is so easy to use and the results we have received have been amazing!! I love the feature that notifies you when you get a thumbs down, it has given us the opportunity to contact patients and remedy any issues they have before it posts a bad review. Customer service is on hand if you need them and very helpful. Definitely worth the cost.

Nachteile:

The only thing that is annoying is every time I enter an email I have to click email. seems like if you are entering them and you start with email, it should automatically just select it for the following entries.

Great Product; Great Price!

Vorteile:

The software is easy to use. I can quickly send out a review request to any client of ours in mere seconds and they can easily leave us a review on the site of their preference. It is quick and easy for all involved.j

Nachteile:

I cannot think of any cons at this time. We have had a great response and have increased our reviews since using this software.