ZoomInfo Sales Erfahrungen

ZoomInfo

Vorteile:

Erste Anlaufstelle bei Sales Outreach!Sehr übersichtlich, viele Filter und eine riesige Datenbank. Nur zu empfehlen.

Nachteile:

Die Extension könnte etwas schneller sein

Good for your outbound SDRs

Kommentare: Good experience, CSM and AE always helpful. Will likely continue using Zoominfo in the future.

Vorteile:

Easy to build lists and export across to Salesforce. In North America, the contact quality has turned out to be pretty good. Websights has also been interesting to gain insights on non converting companies on our website.

Nachteile:

Sometimes the UX around searches vs lists is a bit tricky when you compare it to other modern prospecting products. This workflow could be a bit more seamless, and I'd love better connectivity to platforms like Slack to enable our SDRs to receive notifications a bit more proactively.

In Betracht gezogene Alternativen: Cognism

Gründe für den Wechsel zu ZoomInfo Sales: Better contact quality in NA (according to peers)/.

Zoominfo sales, yes please!

Kommentare: Helps me daily with tasks and keeps me on track

Vorteile:

Great platform and easy to use, stay organized.

Nachteile:

I love it! What can i say is the worst? Sometimes it crashes.

New Version is Aweful

Kommentare: It used to be fantastic now not so much. Will not recommend renewing

Vorteile:

Ability to create contact lists for lead development

Nachteile:

Information is inaccurate. Lists are difficult to scrub. New version makes drilling into company contacts much more difficult. Get more value out of a simple google search.

Initiative yet Advanced

Kommentare: Very positive, as I said it’s essential to my working life and I couldn’t imagine doing my job without it

Vorteile:

It’s essential to my day to day as an editorial researcher. I simply could not do my job without it.

Nachteile:

Tricky to say. I would probably credit any issues I have with it to my own ignorance

Genuine Review

Vorteile:

Zoominfo helps my team get perfect data and apollo is an excellent resource for lead generation Zoominfo has been a huge assistance to lead generation team, and I truly appreciate how extensive and well-functioning the database is. Apollo has been quite beneficial to a sales team by providing free emails and numbers

Nachteile:

Zoominfo gives free credits that some other tools do not offer, and they only offer 5 or 10 credits. I thus enjoy Zoominfo

ZoomInfo is a RipOff / Never Allow Cell Numbers Upsell

Kommentare: Very Negative. Spoke with a manager who was highly dismissive and disrespectful when we clearly reached out within weeks of using ZoomInfo!

Vorteile:

Nothing after my experience. They are extremely dismissive of complaints

Nachteile:

ZoomInfo.com promised cell phone numbers for HR buyers and they literally “argued” with me about providing them when we maybe received 25% AND they charged me more! Further I told them I had my own list of buyers and didn’t just want arbitrary company hr buyers yet I received I guess any HR buyer. We immediate reached out after first trying and seeing what was occurring and it was never resolved. The initial person we spoke to is not there and the guy we met with said he had all recordings but didn’t acknowledge our issue and frustration within the very first week. Then sent our account to collections because they essentially sold us something they could not deliver yet wants us to still pay when we didn’t even use it after the 1.5 months. They were untrustworthy and untruthful to simply get a sale. I’m going to find the [sensitive content hidden] and send a similar response because they need to know about this! We reached out to them immediately after purchase as we didn’t have a chance to “see” before we bought😡!

ZoomInfo BDR user

Kommentare: Happy user. Supporter. Like the export capabilities.

Vorteile:

There is so much information On lots of peopleGenerates contact info/intent/history/company infoIntent works - I have contacted people and said I saw them search XYZ and they confirmedGood export capabilities

Nachteile:

Some outdated infoMore information than competitors, but less accurate Quantity over quality sometimes (in relation to contact info)Sometimes extension just doesn’t work

If I could only give ZERO Stars! Small business be weary of the vultures here.

Kommentare: I am a minority owned small business start up. Zoominfo promised that I would be provided with quality information for prospect leads for my small business that was seeking prospects with 1-5 employees. Upon signing up for the service, I found that this was NOT the case. The information for this size company is either missing or inaccurate. IN THE FIRST 30 days, I attempted to contact and let them know. The only people who respond is the AR team when they want money. (or after you pay them upon receipt of the invoice, they continue to contact you until their system updates 3 days later...)They did offer upgrades, however, that just proves they are NOT considering what I am saying. Their product is NOT for my size prospect, it isn't as promised. Attempted to get them to honor their quality guarantee. When they FINALLY put me into contact with their legal dept, they use their crafty legal terms to sneak in and make it impossible for them to be at fault. There is no recourse or anything you can do. Basically if you sign up for their product, regardless if it is as they promised, you are stuck with the USELESS product and have to pay for it.I DO NOT recommend this for any small business. This is a SCAM! They only care about making their sales numbers and profits, not if their product is actually usable for their small business client.

Vorteile:

The sales person who signed me up was very nice. He told me all about the product and how it can help me. Absolutely NOTHING after that. The entire experience has been horrid. I found out later that the information I was told by that "friendly" sales person were deceitful. They will say or do whatever it takes to make their sales quotas and get you to buy.

Nachteile:

Customer service is terrible. They are non responsive (except for AR to get your money), and LIE. The contract "guarantee" isn't one at all due to how it is written. Their legal department are sheisters and have made it so that the NEVER have to honor their product actually providing the information as promised.

Poor Customer Service

Kommentare: Very traumatic experience. Aside from it is very expensive, zoominfo's customer service is really poor. I reached out to cancel my subscription however, I was told that an account manager will call us. Until now I have not heard from anyone.

Vorteile:

Aside from it is very expensive, zoominfo's customer service is really poor. I reached out to cancel my subscription however, I was told that an account manager will call us. Until now I have not heard from anyone.

Nachteile:

Aside from it is very expensive, zoominfo's customer service is really poor. I reached out to cancel my subscription however, I was told that an account manager will call us. Until now I have not heard from anyone.

Unleashing the Power of Data

Vorteile:

ZoomInfo SalesOS has truly impressed me as a passionate advocate, thanks to its outstanding organizational features and remarkable contact identification capabilities. The platform's curated information and data surpass those of its competitors, making it the clear leader for my company's needs. Moreover, the seamless import/export functionalities provided by the platform are a massive time-saving asset, seamlessly integrating with our existing CRM system.

Nachteile:

It is vital to recognize that data accuracy may not always reach 100%. Hence, it becomes imperative to ensure that your website administrator possesses a thorough understanding of all the available features. Failing to do so could potentially impede your ability to extract the platform's full potential and reap its benefits. By equipping your site administrator with a comprehensive comprehension of the platform's capabilities, you can optimize its usage and maximize the value derived from it. This proactive approach will enable you to make the most informed decisions and leverage the platform to its fullest extent.

Easily the worst company I've ever done business with

Kommentare: TL;DR — This company does not care one iota about customer service. They do not care about you or your business. They don't care about maintaining a good relationship in the pit of a pandemic. And even when times are fine, they don't care about giving you what they said they'd give you. Here’s the experience
* I spent three months telling the sales rep exactly what I needed.
* Each time I explained it, she said something like, “Our plans just changed since last we spoke, but yes our current offer can meet your needs.” Confusing as all get-out every time she explained it.
* Finally decided to try it, because since they’ve bought out their competitors they’re the only one we could use.
* After two days we realized something was very wrong.
* They basically said, “Oh you need another plan for that.” Note: we did exactly what we said we’d do.
* Kicked it up to sales person’s manager: After 5 mins of listening, “Shoot, we’ve got you on the wrong plan.” Did they change our plan and admit their mistake? Nope... 363 days with the wrong plan and nothing we could do about it but give them more money and hope it would be different.
* We improvised with what we had as best we could, lost a lot of time, didn’t yield what we needed.
* Nine months later I get a surprising call from their collections agency telling me I have to pay a bill. These guys never called me, never sent an “in this together” email. In April, the pit of the pandemic, they just shot me over to collections. Wow.

Vorteile:

The data quality is good and has improved over the past few years. This has been accomplished through numerous acquisitions of competitors, and either they were always a terrible company or the disarray from M&A has cast them into such chaos that all they can do is sell whatever they can get people to agree to buying, and operate a platform. Whatever benefit they provide is so overwhelmingly overshadowed by their apathy and lethargy as a firm that I'm repeatedly reminded of interactions with corrupt functionary bureaucrats in failed states every time I deal with them. This may sound like hyperbole, but I assure you that it is not. I specialize in emerging markets and the only time I've ever seen behavior like I have at this company is in the most forgotten and ungoverned parts of the world — the places where if you don't like what they're serving, or if they didn't do what they promised, you can just go shove it or pay them more and hope that you finally get what you need... eventually.

Nachteile:

We were sold the wrong benefits despite roughly three months of discussing our needs with the sales rep, and the company did absolutely nothing to amend this despite the sales manager's first impression on reviewing the problem being, "Oh shoot, we've got you on the completely wrong plan." So I'm not sure because it only sometimes met our needs and the company never revised our plan and blithely ignored our requests for them to do so.

A must have prospecting tool if you want to target qualified leads with better accuracy

Kommentare: Business problems we are solving: Getting more qualified leads (outbound) with signals synced to our SF for our marketing to prospect in an automated way
Benefits realized: Higher productivity; Better contact rate
Overall experience: Excellent

Vorteile:

Most impactful feature of ZoomInfo I would say is its contact and company database which is not only filled with millions of records but also very very accurate. And to top that, they have scoops, and org chart which clearly tells us signals of any new activities going on in our target companies. And all of this delivered to our inbox every day or as new feeds so we dont need to specifically search for the, Product was very easy to set up, implement, self-train and use consistently.

Nachteile:

There are few features within ZoomInfo-SF integration wherein some of the field values in ZoomInfo are not customisable and thus we have to do a small bit of workaround to get that integrated with SF. Moreover, I would love if the contacts export limitation is increased (without extra charge) or made free to sue just like their legacy platform.

In Betracht gezogene Alternativen: Cognism

Gründe für den Wechsel zu ZoomInfo Sales: Better brand value; Better accuracy; Higher no. of quality leads

Impressive amount of data for a lot of different usages

Kommentare: ZoomInfo provides an astonishing range of data that will fit a lot of use cases, from lead generation to customer experience management. We were able to deliver all the lists of companies and contacts we needed and to refresh our own database efficiently with accurate information.

Vorteile:

- The range of data available is amazing - The accuracy level is pretty high - The platform is really easy to learn and use

Nachteile:

- The tool is quite expensive, even if the future will tell us if the ratio price/value is as good as we thought - Some UX minor issues can be corrected to deliver an even better experience - Integration with CRM can be easier to set up

In Betracht gezogene Alternativen: LinkedIn Sales Navigator

Gründe für den Wechsel zu ZoomInfo Sales: Good fit for our use cases, and nice demo proposal

Great data, easy to use and train teams to use, valuable tool for sales/marketing

Kommentare: I have been a user for over 6 years and I love the tool. Their customer support is always responsive - although I have rarely ever needed them because the software is very intuitive and always is working just as expected. In my experience, the sales teams work with your budget on renewals - always are flexible and make adjustments to their packaging/pricing to fit your needs.

Vorteile:

The quality of data is top notch. I have used many different sources of marketing data - even worked for 2 of the big players - and the data at ZoomInfo is among the top in quality for B2B. Their software is extremely easy to use, even with the recent update a couple years ago. I have trained many BDRs and SDRs on how to use the tool for prospecting. I have implemented this solution at new companies I have joined and it is always received as a high-value software that continuously is renewed year over year.

Nachteile:

There's not many cons about this software. This is being really nit-picky but... I have used the tool as a marketer to build/target and export lists. Although ZoomInfo integrates with some CRM tools, I found I still needed to export the data into excel, add any custom fields (such as Lead Owner, Lead Status, etc), then upload it into the CRM. So it is a bit time consuming. If ZoomInfo can find a way to allow you to add custom fields to the data before instantly integrating into CRMs, that would save a lot of time.

In Betracht gezogene Alternativen: Growbots

Gründe für den Wechsel zu ZoomInfo Sales: The value is incredible. The data quality is top in the industry and continually improving and expanding.

Great Insight, a bit pricey

Vorteile:

Ease of integration into salesforce was crucial

Nachteile:

We did run into a few data quality issues with the size of company firmographics

Zoominfo Sales OS review

Kommentare: Very positive and informative and value for the money

Vorteile:

The features around targeting customers and prospects and how I can set up my intents easily and be updated daily.

Nachteile:

The breakdown of territory needs to be easier as specific targeted information by state/province would be very helpful

A massive volume of data for a wide range of applications.

Vorteile:

The incredible selection of data that is available is remarkable, and its precision is very impressive.

Nachteile:

I didn't like how ZoomInfo is unfriendly and difficult to use, especially for those new with database search engines. Search results may also be congested and include out-of-date information.

Best Lead gen tool !

Kommentare: Zoominfo is a must-have if you are on SMB or Enterprise sales, the extension is very easy to find the details in a single click.

Vorteile:

Accurate and validated data. Email IDs and contact details are very accurate and help in prospecting and sales engagement.

Nachteile:

I didn't find anything negative with the product.

ZoomInfo SalesOS: Review

Vorteile:

I liked the ease and the customizable features that Zoominfo SalesOS offers. The ability to quickly set up custom dashboards and reports for my team was especially helpful, as it allowed us to quickly gain insights into our sales performance.

Nachteile:

The least I liked about ZoomInfo SalesOS was the lack of customization options. The platform provided limited customization options and did not offer enough control for us to customize our data or workflow to meet our specific needs.

Fantastic Product - Best on the market!

Kommentare: Very positive - key sales prospecting tool

Vorteile:

Integration with LinkedIn and Bullhorn. Robust and largely accurate contact info. Great for sales prospecting.

Nachteile:

no major issues - great product. Occasional glitch with the Chrome extension.

ZoomInfo SalesOS Review 2023

Kommentare: We left ZoomInfo just because the data was inaccurate and we paid a lot of money for their top-tier plan. The buyer intent data was good but not the best as other competitors offered the same too. It is a good tool overall but needs a lot of improvements

Vorteile:

It is a good tool which is easy to setup and uses no doubt about that. Good for prospecting.

Nachteile:

Very very expensive as compared to products that offer the same thing. After you get them they forget about you, poor customer service. Inaccurate data.

In Betracht gezogene Alternativen: Dealfront

Topmost Customer Database Software in USA

Kommentare: I am using ZoomInfo for last 5 years from previous company and also using in my present company. It has great experience to use Intent, Scoops section, Enhance section. All these features are very useful. Very much satisfied and I will definitely suggest zoomInfo to others, my friends, colleagues.

Vorteile:

I like the scoops and Intent section very much. Scoops and Intent Signals helps us to find out most relevant and needy business via good leads and companies. It is very easy to use scoops and Intent section to prepare the companies list or contacts list. It helps a lot to our company

Nachteile:

The companies and contacts database of Middle East (MENA) and APAC region is very less as compared to other regions. Most of the contacts does not have direct or mobile numbers so we are facing difficulties to connect with prospect or targeted customers of those region. All other is set.

Best tool for prospecting & lead generation in the US

Kommentare: ZoomInfo has the largest database of companies, contacts in the USA, it helps our sales team, who are working with the US, to get relevant contact information and most importantly, the tool helps us to get direct dials.

Vorteile:

Software is very easy to use, it integrates with all of the most popular sales technology tools like Salesforce, Linkedin, Outreach and etc. The best thing about Zoominfo is their largest database of companies, contacts in the United States.

Nachteile:

Like with all similar tools, sometimes data is inaccurate, outdated or there is no data at all. Moreover, their support is very slow and not very helpful. Moreover, the data quality in Europe is poor, we need to use another tool (Congism) for Europe.

In Betracht gezogene Alternativen: Cognism

Good for Contact Info with DiscoverOrg

Kommentare: it would be hard to do my job well, especially from an enterprise circumstance without zoominfo

Vorteile:

ZoomInfo and their top competitor to a good job of getting accurate contact information on prospects to sales people.

Nachteile:

The deployment is not the greatest for the price but you can work around it.