ZoomInfo Sales Erfahrungen

ZoomInfo

Vorteile:

Erste Anlaufstelle bei Sales Outreach!Sehr übersichtlich, viele Filter und eine riesige Datenbank. Nur zu empfehlen.

Nachteile:

Die Extension könnte etwas schneller sein

Zoominfo the Holy Grail For Sales

Kommentare: My experience with Zoominfo has been amazing, I was able to find out when people are looking for our services and reach out to them to close some bussiness.

Vorteile:

What is not a pro of this tool! it has everything!! I'm able to find all my contacts for a business and everything I need to know about them. Helping my closing right when talking to new clients.

Nachteile:

There are no cons with this platform, this tool is amazing for sales teams to get more new clients, and able to see what they are looking to buy.

ZoomInfo Data Collection

Kommentare: Overall Zoominfo has quite well database which helps you a lot while doing recon on Brands and Executives on any client. But the other side it's to much costlier.

Vorteile:

I am using Zoominfo from past 3 year for getting Executive and Brand details and according to me it's doing quite well. You can get all C Level, Directors, President/Vice executive details with there email id and Phone number. For brands you can get all the acquisition and subsidiary list. You can import all data into CSV format which is very useful.

Nachteile:

Sometimes many details are missing while doing recon for any client like for brands there recent acquisition are not listed in Zoominfo. Also for Executives many times email ID/Corporate phone numbers are missing which I guess you can get from Othere sources like google search

Access to a lot of contact data, which is crucial for marketing and sales teams!

Kommentare: ZoomInfo is currently helping the marketing and sales team solve business problems related to data and information. Our sales team relies heavily on it to generate cold leads; to do this, we collect accurate contact information, including company email, phone number, account details and any other relevant details related to projects within companies. It's everywhere. In marketing and sales, we put it into practice.

Vorteile:

The flowchart is the part I appreciate the most. I like that the reports can be displayed along with additional information about who is submitting them. Since I can now get in touch with the right people, this greatly improves the sales process. Thanks to the daily or weekly triggers, I don't have to spend too much time on reports, which is great. When it comes to account and contact data, ZoomInfo really shines. All the information provided is accurate and actionable. The reporting tools and dashboards are exceptional and provide a wealth of useful information.

Nachteile:

Loading contacts into our CRM has been a bit of a challenge for me. Sometimes the activation subscription sends an email with all the necessary details, but other times, it just provides the same information again.

ZoomInfo is a RipOff / Never Allow Cell Numbers Upsell

Kommentare: Very Negative. Spoke with a manager who was highly dismissive and disrespectful when we clearly reached out within weeks of using ZoomInfo!

Vorteile:

Nothing after my experience. They are extremely dismissive of complaints

Nachteile:

ZoomInfo.com promised cell phone numbers for HR buyers and they literally “argued” with me about providing them when we maybe received 25% AND they charged me more! Further I told them I had my own list of buyers and didn’t just want arbitrary company hr buyers yet I received I guess any HR buyer. We immediate reached out after first trying and seeing what was occurring and it was never resolved. The initial person we spoke to is not there and the guy we met with said he had all recordings but didn’t acknowledge our issue and frustration within the very first week. Then sent our account to collections because they essentially sold us something they could not deliver yet wants us to still pay when we didn’t even use it after the 1.5 months. They were untrustworthy and untruthful to simply get a sale. I’m going to find the [sensitive content hidden] and send a similar response because they need to know about this! We reached out to them immediately after purchase as we didn’t have a chance to “see” before we bought😡!

Zoominfo sales, yes please!

Kommentare: Helps me daily with tasks and keeps me on track

Vorteile:

Great platform and easy to use, stay organized.

Nachteile:

I love it! What can i say is the worst? Sometimes it crashes.

ZoomInfo is the comfortable, reliable, familiar

Kommentare: Overall I like ZoomInfo. I selected them because of prior experience and its brand recognition. That being said, while they offer a lot of capabilities and products, specializing in one area is just not their M.O. - at least that's what it feels like. Because of that, competitors who focus on providing one service (i.e. buyer intent) oftentimes are of higher quality (and much cheaper). They are the essence of "comfortable," which may or may not be the most important factor when deciding on your overall tech stack.

Vorteile:

The continual acquisitions to improve their product and company. The accuracy of their contact data is pretty good. Their company data is really good. Integration with Salesforce is pretty straightforward. Lots of features and capabilities to choose from.

Nachteile:

Customer support takes a long time. Their contact data is not always up to date especially with linkedin. No "left company" update/alert that I know of. Not a very robust integration/sync with Linkedin. Enrichment feature has been failing recently.

In Betracht gezogene Alternativen: D&B Hoovers

Gründe für den Wechsel zu ZoomInfo Sales: They included other products which we were also in the market for... and they were familiar to us making them the "comfortable" choice.

Good product

Kommentare: My experience with ZoomInfo has been solid. There have been some bumps, but when I communicated my experience and dissatisfaction with them in an appropriate way their team acted appropriately and reasonably to accommodate my concerns. They have a strong customer service team, and I would recommend this product to anyone looking to utilize a system like this who is willing to spend the money.

Vorteile:

ZoomInfo is a very solid product and their service offerings are ever-expanding. I think they realize that they have been the major player in the market for a while now, however the market is starting to catch up, so they are adding new features, focusing on what their customers want and features they will utilize in order to offer them or better product and more streamlined system.

Nachteile:

The system is very expensive and the data accuracy is not the best. These are really my only two complaints. Although they are big ones, you will find the same issues with data in any provider you go to, no matter their claims. Some will be better than others, but then they will be lacking in other areas.

Impressive amount of data for a lot of different usages

Kommentare: ZoomInfo provides an astonishing range of data that will fit a lot of use cases, from lead generation to customer experience management. We were able to deliver all the lists of companies and contacts we needed and to refresh our own database efficiently with accurate information.

Vorteile:

- The range of data available is amazing - The accuracy level is pretty high - The platform is really easy to learn and use

Nachteile:

- The tool is quite expensive, even if the future will tell us if the ratio price/value is as good as we thought - Some UX minor issues can be corrected to deliver an even better experience - Integration with CRM can be easier to set up

In Betracht gezogene Alternativen: LinkedIn Sales Navigator

Gründe für den Wechsel zu ZoomInfo Sales: Good fit for our use cases, and nice demo proposal

Good for your outbound SDRs

Kommentare: Good experience, CSM and AE always helpful. Will likely continue using Zoominfo in the future.

Vorteile:

Easy to build lists and export across to Salesforce. In North America, the contact quality has turned out to be pretty good. Websights has also been interesting to gain insights on non converting companies on our website.

Nachteile:

Sometimes the UX around searches vs lists is a bit tricky when you compare it to other modern prospecting products. This workflow could be a bit more seamless, and I'd love better connectivity to platforms like Slack to enable our SDRs to receive notifications a bit more proactively.

In Betracht gezogene Alternativen: Cognism

Gründe für den Wechsel zu ZoomInfo Sales: Better contact quality in NA (according to peers)/.

ZOOM AS A LEADER

Kommentare: I enjoyed it but I will stay with Seamless AI for our company.

Vorteile:

Easy to use, accurate information, integrates with current systems..

Nachteile:

The cost is outrageous. Seamless AI has the same info for half the cost.

Zoominfo Helps Us Zoom

Vorteile:

The ease to use the software is what I liked best. Zoominfo is great.

Nachteile:

Training videos/information needs to be meatier. It's cool but lacks some meat. Engage is in its infancy compared to other software programs out there.

In Betracht gezogene Alternativen: Salesforce Marketing Cloud Account Engagement und Salesforce Sales Cloud

Warum ZoomInfo Sales gewählt wurde: The integration between the platforms

Zuvor genutzte Software: ActiveCampaign

Gründe für den Wechsel zu ZoomInfo Sales: The Discovery.org part was the most interesting and compelling.

Regular User

Kommentare: The primary business challenge being solved is around uncovering new business logos to promote our services. The platform has also assisted in cleaning the data we already have in Salesforce.

Vorteile:

The platform has been a major contributor to developing new prospects that fit our ICP guidelines, including revenue, employee count, and technology infrastructure. It has also assisted me in collecting as much information for prospecting new contacts within an organization. Integrating with Salesforce was incredibly straight forward, and I personally like the chrome extension. It allows me to look up a contact in Zoom without having to leave a LinkedIn profile.

Nachteile:

One of the key issues I have noticed is the level of accuracy with the data shared on a particular contact. In many cases, the contact would no longer be with an organization associated with ZoomInfo. There have been instances where the contact may have left the company more than a year ago, and ZoomInfo still doesn't have the updated information. The level of detail in the data is incredible, but it's less accurate than what I remember when I first started using the platform.

Biggest disappointment of the year

Kommentare: This has to be the biggest disappointment, and I would never recommend this tool, it's extremely pricey, and when we reached out to our Account Manager for help, he kept saying “well, I remind you, you're on a contract”. We don't feel like we're being listened at. We are still waiting for options to fix this issue, or to cancel this tool that has been of zero use to us. Furthermore, we've gotten training where they keep repeating the same and the same, taking little value from it.

Vorteile:

Integration with Hubspot seemed to work fine

Nachteile:

Where do I start? Since the beginning we express our concerns to the AE assigned to us, that ZoomInfo could be “too big for us”, since we target mainly small to medium companies; after we were reassured that the Data was updated and taken from several channels, we decided to go ahead with the solution. Three months in (almost four), and we haven't gotten one single good lead. Some of the issues are, but not limited to 1) a lot of the information for small business was not up-to-date, 2) "Small businesses" that always end up being part of a bigger company, 3) Mixed information from companies from the Intent because the signal and the suggested contacts are pulled from different companies with the same name, 4) it can take up to an hour to clean ONE contact, since the information is mixed, and as stated before, many times the data is not updated, many people who "doesn't work there anymore", 5) When using the Intent feature and calling the lead, they rarely know what we're talking about, or they got a solution “weeks ago”, 6) Intent topics are locked, and you can change them only a few times during the year, so you want to be extra mindful with those, but of course, these topics are NOT open to you. They give you a long excel list with a thousand of topics for you to “select”. This is so complicated and takes so much time, when it would be easier to do it with on a sharing screen meeting, so 7) will be lack of support.

Great Contact Data Platform with Additional Benefits for Customer Engagement

Kommentare: Overall, my team really likes Zoominfo. It's simple, easy to use, and gives us the type of information that we need for our sales team to be successful. It's a great additional to pair with our other tools, and it extra helpful when it comes to finding contacts on LinkedIn.

Vorteile:

My team really likes Zoominfo! It allows us to easily pull contact data for our sales team. The variety of filter options make the platform easy to use, and makes list pulling quick and simple. We love the Websights feature that allows us to see which companies have been on our site. And we really love the intent data that the platform provides! It's great to be able to cross reference the websights with the intent data to not only see who has been on our site and the pages they have viewed, but also it also allows us to focus on other products or services that the company is showing interest in when our sales team does outreach.

Nachteile:

I wish the platform were quicker at updating contact and company records, and I wish that we would be actively updated on requests we have made in regards to these updates. I have submitted a few update requests, but they seem to die after the request is submitted because nobody reaches out to tell me the update has been complete, or when the update will be done. I have checked back in on records months later to see that they still were not updated with my request. Many of these have been HQ address updates.

The most powerful lead generation software I know

Vorteile:

ZoomInfo is one of the most important software solutions of our company. It is used by the whole sales team and our single source of truth regarding lead generation and lead quality. Since outbound sales is our most relevant revenue channel, high quality leads are mandatory for our success. The use experience is very accessible plus we are doing internal trainings with ZoomInfo. I especially like the salesforce integration, which takes a lot of manual workflows away from me. The quality of leads we generate over ZoomInfo is impressive.

Nachteile:

Sometimes it can be necessary to check the researched Email addresses double e.g. with Domain Ninja in order to make sure we save the right contact email. But despite that, I am super happy with ZoomInfo.

Tons of contacts, a bit clunky and expensive

Kommentare: It helped me find prospects that I can reach out to with cold email campaigns and I didn't have to spend hours and hours generating my own lists, so it saved me tons of time. Before ZoomInfo, I would spend 4-5 hours generating a manual list of 50 folks. Post ZoomInfo, I could pull a list of 500 people in 5 minutes.

Vorteile:

There are a tons of accurate contact information in the platform, which is great. It was very easy to set up lists for different parts of the country so I could come in every day and pull prospect lists of folks that I want to reach out to. It was also very easy to go in and find one-off contact information for folks that I may stumble upon on LinkedIn or something.

Nachteile:

ZoomInfo charges you a per contact fee and the filtering is difficult to funnel out folks that aren't applicable to me. Often times my list still has folks that aren't my ideal prospect. And filtering them out again before I export to Excel and am charged a credit is nearly impossible and very cumbersome. I wish that piece was easier.

ZoomInfo SalesOS Review 2023

Kommentare: We left ZoomInfo just because the data was inaccurate and we paid a lot of money for their top-tier plan. The buyer intent data was good but not the best as other competitors offered the same too. It is a good tool overall but needs a lot of improvements

Vorteile:

It is a good tool which is easy to setup and uses no doubt about that. Good for prospecting.

Nachteile:

Very very expensive as compared to products that offer the same thing. After you get them they forget about you, poor customer service. Inaccurate data.

In Betracht gezogene Alternativen: Dealfront

Excellent tool for Data Enrichment and growth

Kommentare: We have managed to increase our contact database by 30% since we started using ZoomInfo. We have also managed to discover new companies in our target market to prospect to and have managed to enrich our existing data with some critical data points like Industry, Segment, Job role etc.

Vorteile:

The amount of data points available for each Company and contact in large allowing us to segment and enrich data in different ways. Zoominfo also has a huge database of companies and contacts which aids in contact discovery and growth in the contact database. The google chrome extension is also very helpful to quickly search for a prospect on the go and the UI is very user friendly.

Nachteile:

Their Salesforce integration seems very clunky. You cannot sync data to Salesforce unless you use up your allocated credits which is a problem. Data enrichment should occur in the background and not take up credits in my opinion.

Zoominfo is the best product for list acquisition

Kommentare: If you are trying to choose between the top options in list acquisition services don't hesitate to choose this one as the universe is far larger and more up to date than anything else out there.

Vorteile:

Zoominfo is simple to use and has the most up-to-date contact info of any similar service I've used. It's rare I ever find a company not listed so I can always at least find a main number for the company and typically any company is well built out with all or most senior executives and usually most Director level and Manager levels as well.

Nachteile:

I feel like they could do better with the way they link to linkedin profiles as very often there seems to be a total mis-match but this is really a minor issue given all the value-add this service provides.

Okay but overpriced product. Scummy company

Kommentare: It was great as long as we were using their product. But as soon as there was any kind of issue where we wanted to change our contract they threatened legal action super soon. First time I've ever worked with a company that relied more on legal threat to retain customers than providing value. It's been a really negative, hugely distracting experience that is still on-going.

Vorteile:

Their data is pretty good. Not better than some of the other competitors on the market but it did the job.

Nachteile:

- Unexpected evergreen clauses in contract that I was not able to cancel my contract despite reaching out A MONTH before the contract renewal - Non-responsive sales reps / AR team when dealing with a contract issue trying to reduce the size of my contract before the renewal - Now being collected for an amount larger than my original contract claiming I didn't reach out to the specific email that was in my contract

The absolute best prospecting tool - find any lead's contact info!

Kommentare: I will never stop using zoominfo, as long as I continue sales pursuits. It is the single most important tool I have besides knocking doors, and cold calling.

Vorteile:

The amount of information, phone numbers, emails, job info, company info, and news you can get on one prospect in under a minute. The contact information is usually 90% accurate.

Nachteile:

Some entries have no information on them, doesn't have the best CRM features, and the price is a bit high.

Great addition to our tech stack

Vorteile:

After using ZoomInfo for 2+ years, it has greatly improved my workflow processes for prospecting new sales leads and finding detailed contact information. Prospect and company contact information is updated frequently which has saved me a lot of time while prospecting. We have ZoomInfo integrated into our CRM allowing a streamlined workflow. Another positive about ZoomInfo is the ability to view similar competitors of the companies I'm researching so that I can fill my pipeline more quickly.

Nachteile:

Since using ZoomInfo, I have had zero complaints. Highly recommend!

Full of Robust features

Vorteile:

lead accuracy as well and intent data. The lead data is precise and usually right. Org Chart, Technologies and Attributes are also features I use

Nachteile:

the product integrates with most crm's and I have no issues to report

A bitter pill to swallow in price, but the medicine does the job!

Kommentare: great - demos are valuable, product is great - pricing is painful, but ROI is fast!

Vorteile:

It just works!from intent, through to insight, through to finding contact details and automation, the process works smoothly and accurately.it's always in my first few software choices when building a stack

Nachteile:

pricing is a hassle - just show me the real price instead of teasing with something that's going to drop by 40% anyway.more credits are always useful, and different payment terms for startups would be appreciated when trying to bootstrap