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Über Textline

Kundenkommunikationstool, das Textnachrichten von Kundentelefonen in Live-Chats mit Supportmitarbeitern des Unternehmens konvertiert.

Erfahre mehr über Textline

Vorteile:

It made assisting customers with sales and technical issues much easier and faster, and integrated seamlessly with our ticketing platform Gorgias. All of the features are easy to understand.

Nachteile:

While rare, there can be very brief service degradations, but thats expected with most any SaaS.

Bewertungen zu Textline

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
5,0
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9,5/10

Textline hat eine Gesamtbewertung von 4,9 von 5 Sternen basierend auf 166 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (166)

Jorge Enrique
Jorge Enrique
Operations Director in Puerto Rico
Verifizierter Nutzer auf LinkedIn
Logistik & Lieferkette, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Textline simplified the whole SMS channel for us

5,0 vor 4 Jahren

Kommentare: Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.

Vorteile:

Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform.

Nachteile:

Still working to automate some functions through the API.

Antwort von Textline

vor 4 Jahren

Hi Jorge, Thank you for taking the time to write this review! It makes me so happy to hear you are finding value in our key features and support service! Most importantly love to hear we have helped simplified operations for your team and its helping with the day-to-day. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Mikaël
Co-Founder in Kanada
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Easy to use two-way-texting with awesome customer service team

5,0 vor 4 Jahren

Kommentare: We needed a two-way-texting solution to add an additional channel to reach our customers and to be able to qualify more sales. Textline made sure to really describe their solutions and all the options that were offered in order for our team to make sure their product was a good fit for us. They support you in your deployment and are only a text or email away to help you in case you need information or just need to discuss features or feedback you may have. We couldn't be more happier with our choice.

Vorteile:

1) Easy to use and user-friendly UI 2) Functionalities can be customized with ease and give your number a personal touch. 3) Customer service is quick, efficient, and they know their product. 4) Setup time was done in about a day, counting the phone number transfer from another provider.

Nachteile:

Could use more features in the "automation" function, but this is really not a big deal when you take in count that you can use their API to connect to almost anything.

Antwort von Textline

vor 4 Jahren

Hi Mikael, Thank you for taking the time to write this review! I am so delighted to hear you are satisfied with the switch to Textline and our support. We are lucky to have you and we value your support. We're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Amber
Director of Sales and Marketing in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A Good Start

5,0 vor 4 Jahren

Kommentare: The customer service is unmatched! While I tend to ask more questions than most, each time from day one, I have had friendly, knowledgeable, above and beyond service!

Vorteile:

I like that I can add tags and notes to my contacts.

Nachteile:

The formatting on CSVs have to be just right and match what Textline needs rather than the file I already have created. It's a bit of extra work but I like the end result.

Antwort von Textline

vor 3 Jahren

Hi Amber! Thank you for taking the time to write this review! Keep the questions coming! We love providing you with the support you need. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Jared
Technical Support Manager in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Customer Service. Awesome Functionality/Workflow

5,0 vor 4 Jahren

Kommentare: Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

Vorteile:

The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

Nachteile:

One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

Antwort von Textline

vor 4 Jahren

Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Rachel
Customer Care Manager in USA
Landwirtschaft, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A perfect fit

4,0 vor 3 Jahren

Kommentare: Great!

Vorteile:

This software is user friendly and the customer support team is fantastic!

Nachteile:

It doesn't do group messaging and I can not email receipts without reaching out for help.

Antwort von Textline

vor 3 Jahren

Hi Rachel, Thank you for taking the time to write this review! So happy to hear you found Textline easy to use and our Support team is fantastic! And we agree, people don't want to download another app! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Paul
Technical Consultant in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Automation and better Collaboration for Automotive service providers

5,0 vor 4 Jahren

Kommentare: We were solving collaboration between agents and end users, moved away for communications issues that we had.

Vorteile:

The instant Customer Service - their assistance w/ implementation and deployment was outstanding. The admin fee for adding agents was a little pricey compared to others but for the overall service it is worth it.

Nachteile:

I didnt like how you have to pay for additional departments, that made it a little more costly than other services however, we were starting to make collaboration more useful and more efficient for our customers so if the pandemic didnt hit, it would have paid for itself.

Antwort von Textline

vor 4 Jahren

Hi Paul, Thank you for taking the time to write this review! It makes me so happy to hear that our customer service and ease of implementation makes Textline worthy of your business, especially during tough times. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Dave
Business Manager in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Just what we needed!

5,0 vor 4 Jahren

Kommentare: Excellent experience thus far. VERY easy to use and show others how to use. GREAT support, fast and friendly. Good function features for the price point. Just what we needed.

Vorteile:

Ease of use, price, flexibility, support, ability to download all conversations.

Nachteile:

So far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message.

Antwort von Textline

vor 4 Jahren

Hi Dave, Thank you for taking the time to write this review! It is great to hear you find Textline easy to use, has a great price, and great support! I am also glad we were able to provide you the solution to download conversations. We value your support and we're always open to hearing your feedback. Let us know if any other items come up. Happy Texting! Nancy from the Textline Team

Corrie
VP Operations in Kanada
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Efficient and effective!

5,0 vor 3 Jahren

Vorteile:

Amazing product! Super easy to use and lots of great features

Nachteile:

I wish I could copy and paste images / screenshots into new messages rather than saving them as attachments but other than that no complaints!

Antwort von Textline

vor 3 Jahren

Hi Corrie, Thank you for taking the time to write this review! Love to hear you are benefitting from our ability to integrate with Shopify! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Eric
Manager in Kanada
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Get closer to your customers

5,0 vor 5 Jahren

Kommentare: Excellent product, but even better support. Very responsive to any questions and were there to answer any integration issues we were encountering. Highly recommend Textline.

Vorteile:

We are able to integrate our existing workflows with Textline and get closer to our customers. We have custom software on the front end with our website which we have had integrated with PipeDrive for several years now. With the use of Textline's API we can integrate with PipeDrive and reach out fast to our customers.

Nachteile:

Nothing at this point, it really solved a big problem we had which was integrating texting with customer outreach and tracking. So no complaints.

Ritchie
QI DIrector in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Loving the free trial!

5,0 vor 4 Jahren

Vorteile:

The response rate and support of the team. The easy use and ability to bring in data. The canned surveys.

Nachteile:

Haven't found anything we don't like yet.

Antwort von Textline

vor 4 Jahren

Hi Richie, Thank you for taking the time to write this review! Love to hear that Textline is easy to use and our support team has provided the service you need! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Jill
Office manager in USA
Musik, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Pricey but Easy to Keep Connected 24/7

4,0 vor 2 Jahren

Kommentare: We've felt fortunate to find a great, simple to use service that integrates into our current CRM database flawlessly. It's quick and generates much more movement in our customer sign-ups. Text is the communication most used by clients now and it's critical to have something easy to use with key features like scheduling and group texts. Looking forward to a reduction on add-on fees in the future to keep it a viable option for our company.

Vorteile:

Textline is easy to start, easy to use and great to integrate into CRMs you already have. It's quick and simple to send text messages and making group announcements is fairly straightforward as well. If you don't operate on the same timezone as clients, scheduling messages keeps work flowing all the time and responses stay open until you're ready to close them. It's easy to share between users and our clients and colleagues have appreciated the uptick in efficiency.

Nachteile:

The updates made are not always user-friendly especially on mobile versions. Limits on what you can input in messages and setting up contact lists for announcements requires some work arounds. The biggest con is the price you pay for users and then text charges above and beyond the basics.

Jennifer
Office Manager in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy, Affordable and Friendly!

5,0 vor 4 Jahren

Kommentare: From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful. We are a small company that focuses on the customer experience and its a breathe of fresh air to work with another company that has a similar culture. If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude.

Vorteile:

The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus!

Nachteile:

Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing!

Antwort von Textline

vor 4 Jahren

Hi Jennifer, Thank you for taking the time to write this review! It is awesome to hear that Textline is so easy to use and everyone in your organization is on board! We value your support and we're always open to hearing your feedback. I think your request to have user defined fields as placeholders can be done through address book fields and inserting them as variables in your shortcuts or announcements. I am going to reach out personally to share this info! Happy Texting! Nancy from the Textline Team

Jennifer
Client Relation Coordinator in USA
Versicherung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Life Saver

5,0 vor 3 Jahren

Vorteile:

[SENITIVE CONTENT HIDDEN] was very helpful and got me back on line with my company acct. I needed assistance logging in and she was very punctual and polite. She Rocks!!

Nachteile:

That it sometimes freezes up at the most hectic times of the day. However overall I am happy with the service it provides to the company I work for.

Antwort von Textline

vor 3 Jahren

Hi Jennifer, Thank you for taking the time to write this review! I love hearing our team was able to support you when you needed them the most! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Cat
VP Product in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great features in the UI, easy to work with API

5,0 vor 4 Jahren

Kommentare: We used Textline out of the box for a while, and over the years we have hypercustomized it to our needs, and been happy with it all along the way. Their support has been responsive, and their feature set has grown, we are very happy customers.

Vorteile:

Textline is easy to implement, learn, use, and adapt. No matter where someone is on the spectrum of technical savviness, they have an easy time picking up the Textline interface.

Nachteile:

We rely heavily on the Textline <> Zendesk interface. It's really great in most ways, but there are a few specific ways that it hamstrings us. Not really their fault, because Zendesk wants you to use their texting product. Overall using the Textline integration is better for us — but we do miss out on some performance indicators as a result.

Antwort von Textline

vor 4 Jahren

Hi Cat, Thank you for taking the time to write this review! It makes me so happy to hear that we have been able to accommodate your needs after all these years and variations of the Zendesk integration! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Lynnette
Director of Marketing and Customer Experience in USA
Großhandel, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good product, could be great

4,0 vor 3 Jahren

Vorteile:

Textline works well with our software in sending automated messaging. It also works well for mass communication.

Nachteile:

Searching is very clunky. It is difficult to find past conversations. An added feature of looking at a contact and being able to see the contact's history of conversations would be very helpful. It is also incredibly easy to accidently send a mass text to all contacts. A warning when a saved search includes all contacts would be extremely helpful. I do also wish they were able to provide customer service earlier than 9am PST as my organization is in EST.

Antwort von Textline

vor 3 Jahren

Hi Lynnette, Thank you for taking the time to write this review! I am glad to hear Textline works well for you and for your mass communication needs. We value your support and we're always open to hearing your feedback and assessing how to best address it. I have shared your feedback regarding the ability to search conversations, the process for mass texts, and support hours. Happy Texting! Nancy from the Textline Team

Casey
ccasey@callnorthwest.com in USA
Informationsdienst, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Customer Service Is Awesome!

5,0 vor 3 Jahren

Vorteile:

[SENSITIVE CONTENT] have been outstanding at resolving issues for the company I work for. They follow up and make sure every avenue is taken to get the best results.

Nachteile:

Setting up previous users can be difficult sometimes.

Antwort von Textline

vor 2 Jahren

Casey, thank you for writing a review, it makes me so happy to hear you are wowed by our customer support team. We also appreciate you bringing the issue with difficulty setting up previous users to our attention. We believe Textline is a valuable communication solution and your satisfaction contributes to our success, so if you ever have additional feedback, please don't hesitate to email me at jenny@textline.com. Sincerely, Jenny from the Textline Team

Tanya
Office, It Manager in Kanada
Transport/Güterfrachtverkehr/Schienenverkehr, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Our experience with Textline

5,0 vor 4 Jahren

Kommentare: Our experience was great. [SENSITIVE CONTENT HIDDEN] was fantastic to deal with. She checked in with me periodically to see if I needed help or training, I never had to seek her out. The great thing is, the software was so easy to use, I had very little questions.

Vorteile:

Textline was so easy to use. It made contacting clients with updates more efficient. And we found we got faster responses when texting clients, than calling clients. We also were able to have our employees keep their personal phones for personal use because of using Textline. The phone app options was also wonderful as we were able to see any emergency texts that came in after hours.

Nachteile:

Price was a bit high, but we saved time, so money well spent

Antwort von Textline

vor 4 Jahren

Hi Tanya, Thank you for taking the time to write this review! It makes me so happy to hear you were able to save time using Textline! We love to hear all the wonderful things you have been able to accomplish with your excellent team and helpful tools like Textline. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Jack
CEO in USA
Personalbeschaffung & -besetzung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Clearly the Best Way to Communicate

5,0 vor 2 Jahren

Kommentare: We are a staffing company and 76% of our Candidates do not own a computer, but they all own a smartphone. Textline allows us to engage and communicate with our Candidates more easily than an email ever would. Communication is faster, easier, and more successful. It's the perfect tool for the job!

Vorteile:

It's easy to set up and allows a very high percentage of engagement with Candidates & Customers.

Nachteile:

We have used Textline for a long time and have not experienced any Cons.

Mayra
Accountant in USA
Buchhaltung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best App ever

5,0 vor 3 Jahren

Kommentare: The best experience.

Vorteile:

Very easy to use, and if you have a question, they help you immediately .

Nachteile:

I like everything, no cons. very easy to navigate

Antwort von Textline

vor 3 Jahren

Hi Mayra! We appreciate you taking the time to write this review! I'm pleased to hear that you find Textline easy to use and the live help that we provide through our Support text line is valued! We're grateful for your support and we're always open to hear your feedback. Happy Texting! Jenny from the Textline Team

Karen
RNS in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Customer support

5,0 vor 4 Jahren

Kommentare: While customer service was very prompt in response to emails, there was some communication that would have gone faster and easier by phone vs email or text took longer to explain and understand directions for use.

Vorteile:

The feature that allows you to save a "script" and use for other text messages has been helpful to us in being able to send text messages to many clients in a short period of time.

Nachteile:

Creating departments, teams, and team members was a confusing. We have two numbers on our account and figuring out the best way to use both lines for our separate teams was confusing.

Antwort von Textline

vor 4 Jahren

Karen, thank you for writing a review, we appreciate you pointing out what features are helpful like shortcuts, and what could be improved. I'm sorry to hear it was confusing to add team members and how to best utilize departments. We believe Textline is a valuable communication solution and your satisfaction contributes to our success, so if you have additional feedback or context to share, please don't hesitate to email me at name@textline.com Sincerely, Nancy from the Textline Team

Laura
CX in USA
Sportartikel, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great for customer support!

5,0 vor 3 Jahren

Vorteile:

Our team was able to quickly and easily integrate Textline into our daily customer support flow. It made assisting customers with sales and technical issues much easier and faster, and integrated seamlessly with our ticketing platform Gorgias. All of the features are easy to understand.

Nachteile:

It would be better if customer data was linked and integrated from either Gorgias or from Shopify.

Antwort von Textline

vor 3 Jahren

Hi Laura, Thank you for taking the time to write this review! It makes me so happy to hear it's been easier to support customers and made the process faster since implementing Textline. We will be reaching out about your questions regarding Gorgias and Shopify integration. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

David
Sales in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Venue

5,0 vor 3 Jahren

Vorteile:

How easy it is to use. we can reach out to customers with ease.

Nachteile:

Sometimes it says texts are waiting and they are really not.

Antwort von Textline

vor 3 Jahren

Hi David, Thank you for taking the time to write this review! It's great to hear that you find value in our product by its ease of use, pricing, and customer service. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Lea
Account Resolution Supervisor in USA
Medizinische Praxis, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Software at a Great Price

5,0 vor 4 Jahren

Kommentare: I really enjoyed using Textline for collection purposes. Our department was outsourced which is the only reason we are no longer using this product. Customer service is always a concern when jumping into something new and Textline's customer service was great! I do highly recommend this product.

Vorteile:

The software was very easy to use. I liked being able to set the time when texts would be sent. I liked being able to converse with anyone that responded. However there is an option to have a canned response. I never used that option but I'm sure it would benefit most companies. The customer service was great and answered in a very timely manner.

Nachteile:

My only issue is with the time zone. I would have liked to be able to set the time zone so that I wouldn't have to change it each time. I believe they were going to fix this (maybe they fixed it and I didn't notice?).

Antwort von Textline

vor 3 Jahren

Hi Lea, Thank you for taking the time to write this review! We value your support and we're always open to hearing your feedback. Thank you for sharing your thoughts on setting a time zone. I have shared this with the product team! Happy Texting! Nancy from the Textline Team

Travis
Business Development Manager in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product and customer service

5,0 vor 5 Jahren

Kommentare: We used this for day to day customer contact, initial contact from customers, and changes in order status due to weather, delays...

Vorteile:

We used Textline for around 2 years. It was a benefit to our customers and to us. Use of the product was easy along with any training to get new users up and running. Whenever we needed, customer service, they were super helpful and attentive. Definitely recommend Textline for your company.

Nachteile:

Nothing was really missing. We only switched because our company created a free platform. Free is better than paying.

Jeff
English US ‎(English US)‎ in USA
Personalwesen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Recruiter using Textline - LOVE the service!!

5,0 vor 5 Jahren

Kommentare: Overall I am very pleased with Textline. I have been using them for about a year and I love it! I am making more money because of them and I highly recommend there product

Vorteile:

Our clients and candidates often prefer texting over email and voice calls Is a powerful texting software with business features The features we use include scheduled messages and reminders, SMS announcements, Zapier integration, etc. We are recruiting / staffing business for manufacturing and its a great way to communicate with candidates and clients when they are on the manufacturing floor as its often too loud to speak with them. Customer service is great - had some minor issues but they solved them very quickly

Nachteile:

nothing that I can think of. I am very pleased with there software and have nothing bad to say about them