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Über Textline

Kundenkommunikationstool, das Textnachrichten von Kundentelefonen in Live-Chats mit Supportmitarbeitern des Unternehmens konvertiert.

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Addie B.
Addie B.
Manger in Kanada
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Skyler is a Super Star!!

5 vor 7 Monaten

Kommentare: Textline has been a major game changer as we migrate from traditional call and email to sms communications! [SENSITIVE CONTENT HIDDEN] on the support team has been an exceptional help and as a Manager of Customer SUpport Operations I would bring this great CS on the Localcoin Team in a heartbeat! Kudos to Textline a definite value add, and an even better investment!

Vorteile:

Easy to use Simple Set up Great for connecting with customers at ease!

Nachteile:

No complaints - 10 / 10 the software is great the only added benefit would be an internal GIF button !

Antwort von Textline

vor 7 Monaten

Hi Addie, Thank you for taking the time to write this review! Love to hear that Textline is easy to use and is helping you connect with customers! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Jared M.
Technical Support Manager in USA
Sport, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Customer Service. Awesome Functionality/Workflow

5 vor 10 Monaten

Kommentare: Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

Vorteile:

The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

Nachteile:

One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

Antwort von Textline

vor 10 Monaten

Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Corrie P.
VP Operations in Kanada
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Efficient and effective!

5 vor 2 Monaten Neu

Vorteile:

Amazing product! Super easy to use and lots of great features

Nachteile:

I wish I could copy and paste images / screenshots into new messages rather than saving them as attachments but other than that no complaints!

Antwort von Textline

vor 2 Monaten

Hi Corrie, Thank you for taking the time to write this review! Love to hear you are benefitting from our ability to integrate with Shopify! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Max F.
director in Australien
Unterhaltung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The best SMS app for Pipedrive users

5 letztes Jahr

Kommentare: Great customer service and a useful product.

Vorteile:

Great UI and features for teams needing to SMS their customers.

Nachteile:

The pricing per SMS is higher than many other available products (particularly in Aus).

Antwort von Textline

letztes Jahr

Hi Max, Thank you for taking the time to write this review! I am glad to hear that you enjoy our UI and Textline works for teams. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Jim C.
Coach in USA
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great option for customer interactions

5 letzten Monat Neu

Vorteile:

Its easy to use, customizable, any technical support is always handled with speed, the phone app is great as well.

Nachteile:

There really isnt any downside. If anything, the only thing that i would say, is that it is hard to mute notifications on the app from individual departments.

Antwort von Textline

vor 4 Wochen

Hi Jim, Thank you for taking the time to write this review! We love hearing businesses in the health and wellness space confirming Textline is a great way to interact with customers. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Mikaël C.
Co-Founder in Kanada
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to use two-way-texting with awesome customer service team

5 letztes Jahr

Kommentare: We needed a two-way-texting solution to add an additional channel to reach our customers and to be able to qualify more sales. Textline made sure to really describe their solutions and all the options that were offered in order for our team to make sure their product was a good fit for us. They support you in your deployment and are only a text or email away to help you in case you need information or just need to discuss features or feedback you may have. We couldn't be more happier with our choice.

Vorteile:

1) Easy to use and user-friendly UI 2) Functionalities can be customized with ease and give your number a personal touch. 3) Customer service is quick, efficient, and they know their product. 4) Setup time was done in about a day, counting the phone number transfer from another provider.

Nachteile:

Could use more features in the "automation" function, but this is really not a big deal when you take in count that you can use their API to connect to almost anything.

Antwort von Textline

letztes Jahr

Hi Mikael, Thank you for taking the time to write this review! I am so delighted to hear you are satisfied with the switch to Textline and our support. We are lucky to have you and we value your support. We're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Lynette G.
Owner in USA
Bildungsmanagement, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Value and Friendly People

5 vor 2 Jahren

Kommentare: I think that everyone involved in a business really should add texting as a way to communicate with current customers and leads. I find that a lot of people don't answer the phone, but they will reply back with a text.

Vorteile:

We switched over to Textline over 6 months ago from another texting service. There is so much that we get from using the service they provide. I like that Textline allows us to text our customers and leads from our landline phones. We have set up "shortcuts" within the system for our most common text responses and we are able to share this within our organization easily. We can also send out "announcements", which allows us to text a group of people at one time, making it easier for us to let our customers know about upcoming events. The platform that they provide is very easy to use, even the most un-tech savy people have no problems at all. Even when we are not logged into the platform we get email notification that a new text is waiting. Textline has great support, online resources and friendly people for whenever we have any questions. Over all it is a great value for what we get in return.

Nachteile:

Switching over was very easy. I cannot think of one thing that would need to be improved for our use.

Rachel C.
Customer Care Manager in USA
Landwirtschaft, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A perfect fit

4 vor 5 Monaten

Kommentare: Great!

Vorteile:

This software is user friendly and the customer support team is fantastic!

Nachteile:

It doesn't do group messaging and I can not email receipts without reaching out for help.

Antwort von Textline

vor 5 Monaten

Hi Rachel, Thank you for taking the time to write this review! So happy to hear you found Textline easy to use and our Support team is fantastic! And we agree, people don't want to download another app! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Verifizierter Rezensent
Director, Information Systems in USA
Verifizierter Nutzer auf LinkedIn
Transport/Güterfrachtverkehr/Schienenverkehr, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Fully Functional SMS product focused on Teams

5 vor 2 Jahren

Kommentare: The teams moved to it from Dialpad without a loss of functionality.

Vorteile:

The UI is super easy to use with the ability to add macros for quick responses.

Nachteile:

Migration features are non-existent. Would love to be able to have migrated conversations from the application we came from.

Antwort von Textline

vor 2 Jahren

Thank you for your feedback and insightful review. We really value your support! It sounds like providing a solution to import conversations could bring value to you. I shared your feedback with our Product Team and we would love to learn more about this need. This will help us truly understand your needs. If you are willing to chat, please reach to me at Laura@textline.com. Laura, from the Textline Team

Ritchie G.
QI DIrector in USA
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Loving the free trial!

5 vor 7 Monaten

Vorteile:

The response rate and support of the team. The easy use and ability to bring in data. The canned surveys.

Nachteile:

Haven't found anything we don't like yet.

Antwort von Textline

vor 7 Monaten

Hi Richie, Thank you for taking the time to write this review! Love to hear that Textline is easy to use and our support team has provided the service you need! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Jennifer K.
Office Manager in USA
Automotive, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy, Affordable and Friendly!

5 letztes Jahr

Kommentare: From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful. We are a small company that focuses on the customer experience and its a breathe of fresh air to work with another company that has a similar culture. If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude.

Vorteile:

The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus!

Nachteile:

Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing!

Antwort von Textline

letztes Jahr

Hi Jennifer, Thank you for taking the time to write this review! It is awesome to hear that Textline is so easy to use and everyone in your organization is on board! We value your support and we're always open to hearing your feedback. I think your request to have user defined fields as placeholders can be done through address book fields and inserting them as variables in your shortcuts or announcements. I am going to reach out personally to share this info! Happy Texting! Nancy from the Textline Team

Sam K.
Operations Manager in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Team, Intuitive Product

5 vor 2 Jahren

Vorteile:

Textline is easy to use and intuitive for new team members to learn - the interface feels clean and responsive, and my team finds it easy to stay on top of which messages require a response. We're using Textline to engage via SMS with leads, and so far my team has loved it! The Textline team has also been very helpful in supporting us whenever we encountered an issue.

Nachteile:

I think Textline is an exceptional tool for SMS, but it is limited to SMS - we often have leads or customers try to call us back when we text them, and need to leverage an entire other SaaS tool to handle the calls. I would love to see more multi-channel support from Textline.

Tom B.
Owner in USA
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

good for biz

5 vor 9 Monaten

Kommentare: overall very good... must have for business, good for texting employees and customers

Vorteile:

I like resolving conversations... keeps thing nice/clean and you know what items are still pending if they are still open. It's like email almost.. is very nice.

Nachteile:

wish search was better. let's say texting a person with name Jenny "some last name"... when I type in "jenn" all the "jenn"'s in my contacts would pop up... seems like I need to type in exact names in search, makes it hard sometimes...

Antwort von Textline

vor 9 Monaten

Hi Tom, Thank you for taking the time to write this review! We love to hear that you feel organized while using SMS to communicate with both employees and customers. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Michael V.
Digital Engagement Specialist in USA
Religiöse Einrichtungen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Textline

4 vor 2 Jahren

Vorteile:

Off the bat the platform just worked. We never had any issues with the basic functionality. When we wanted to make more complicated texting workflows happen, he customer support was been amazing. It really moved us into an age where texting was seen as a primary means to communicate with out congregation.

Nachteile:

There were limitations in the API that held us back from doing advanced routing and data clean up / user management. This wasn't the end of the world, but it was disappointing. We have a strong development team that would have loved to deeper integrate the product into our overall marketing stack.

Antwort von Textline

vor 6 Monaten

Hi Michael, Thank you for your review! We love to hear that the basic functionality works for you and that our support team has been able to support you on more complex ideas. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Christopher T.
COO in USA
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Saved us during Covid-19

4 vor 4 Monaten

Kommentare: This software was the "one" IT solution that saved our medical practice during covid. What we realized is that most, if not all of our patients were very happy with this experience. The main goal was to keep our patients safe and out of the waiting room until their room was ready. Trying to do this over the phone would have been a communications nightmare. When Covid goes...if ever, we will continue to use this form of communication.

Vorteile:

The product is easy to use, implementation was 10 mins and staff training was easy. All the buckets you want to check when bringing new software to an organization. Product support is easy and anytime we had an issue ( happened only twice in 9 months) they fixed the issue immediately. The platfrom/dashboard is basic and so easy to use. They don't junk up the screen with options or functions that get in the way. They keep it simple which is what you want. The reports you can generate really help us manage critical times and staff output. Definitely a plus.

Nachteile:

Searching for past conversations and numbers is a little clunky. My biggest issue is the cost, now with that being said the cost doesn't outweigh the benefits we are getting by being able to communicate with our Pt's remotely in a HIPPA compliant environment.

Antwort von Textline

vor 4 Monaten

Hi Christopher, Thank you for taking the time to write this review! It is great to hear Textline is easy to implement and use but most importantly it has helped during challenging times by keeping your patients safe. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Adam B.
Co-Founder in USA
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Textline is awesome

5 vor 7 Monaten

Kommentare: Unmatched customer service.

Vorteile:

Textline's team is responsive & helpful. The portal is robust & allows for deep integrations to other software that provides an incredible experience for the end customer. Texting your customers really positions your team to be ahead of the competition. What customer doesn't want to text these days? Take your business to the next level by offering texting via Textline. Not only can you text your customers via a web browser, but you can also text via their app. If you're up for getting really fancy, you can build your own custom portal with canned text messages to send to your customers. It's incredible.

Nachteile:

It's quite difficult to truly find a con with Textline. If I'm reaching hard, there's a weird view glitch sometimes with the iOS app, but it's rare & doesn't prohibit use. The system overall is just awesome.

Antwort von Textline

vor 7 Monaten

Hi Adam, Thank you for taking the time to write this review! Also, thank you for being with us for 2+ years! Love to hear that Textline is helping you position yourself in front of your competitors. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

E m I.
Treatment Coordinator in USA
Medizinische Praxis, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Super easy to use

5 vor 11 Monaten

Kommentare: Using Textline daily, and having used other similar services in the past, the ease of use is not something to overlook. No more entering the same contact information into eight different services.

Vorteile:

We use the desktop version in the office and couldn't be happier. The integration with Pipedrive is seamless, and the scheduled messages are so simple to set up. Having Textline HQ available to walk you through anything is another great feature.

Nachteile:

Every so often, a new lead will not populate. Just hit that refresh button and everything will be fine.

Antwort von Textline

vor 10 Monaten

Hi E M, Thank you for taking the time to write this review! We love hearing how easy it is to use Textline and that you are finding value in the integration with Pipedrive. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Evan K.
Evan K.
Operations Manager in Kanada
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product and Team

5 vor 2 Jahren

Kommentare: We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.

Vorteile:

I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.

Nachteile:

There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.

Cat D.
VP Product in USA
Bau, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great features in the UI, easy to work with API

5 vor 9 Monaten

Kommentare: We used Textline out of the box for a while, and over the years we have hypercustomized it to our needs, and been happy with it all along the way. Their support has been responsive, and their feature set has grown, we are very happy customers.

Vorteile:

Textline is easy to implement, learn, use, and adapt. No matter where someone is on the spectrum of technical savviness, they have an easy time picking up the Textline interface.

Nachteile:

We rely heavily on the Textline <> Zendesk interface. It's really great in most ways, but there are a few specific ways that it hamstrings us. Not really their fault, because Zendesk wants you to use their texting product. Overall using the Textline integration is better for us — but we do miss out on some performance indicators as a result.

Antwort von Textline

vor 9 Monaten

Hi Cat, Thank you for taking the time to write this review! It makes me so happy to hear that we have been able to accommodate your needs after all these years and variations of the Zendesk integration! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Dave A.
Business Manager in USA
Medizinische Praxis, 11-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Just what we needed!

5 letztes Jahr

Kommentare: Excellent experience thus far. VERY easy to use and show others how to use. GREAT support, fast and friendly. Good function features for the price point. Just what we needed.

Vorteile:

Ease of use, price, flexibility, support, ability to download all conversations.

Nachteile:

So far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message.

Antwort von Textline

letztes Jahr

Hi Dave, Thank you for taking the time to write this review! It is great to hear you find Textline easy to use, has a great price, and great support! I am also glad we were able to provide you the solution to download conversations. We value your support and we're always open to hearing your feedback. Let us know if any other items come up. Happy Texting! Nancy from the Textline Team

Paul N.
Technical Consultant in USA
Automotive, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Automation and better Collaboration for Automotive service providers

5 letztes Jahr

Kommentare: We were solving collaboration between agents and end users, moved away for communications issues that we had.

Vorteile:

The instant Customer Service - their assistance w/ implementation and deployment was outstanding. The admin fee for adding agents was a little pricey compared to others but for the overall service it is worth it.

Nachteile:

I didnt like how you have to pay for additional departments, that made it a little more costly than other services however, we were starting to make collaboration more useful and more efficient for our customers so if the pandemic didnt hit, it would have paid for itself.

Antwort von Textline

letztes Jahr

Hi Paul, Thank you for taking the time to write this review! It makes me so happy to hear that our customer service and ease of implementation makes Textline worthy of your business, especially during tough times. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Jorge enrique R.
Jorge enrique R.
Operations Director in Puerto Rico
Verifizierter Nutzer auf LinkedIn
Logistik & Lieferkette, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Textline simplified the whole SMS channel for us

5 vor 12 Monaten

Kommentare: Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.

Vorteile:

Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform.

Nachteile:

Still working to automate some functions through the API.

Antwort von Textline

vor 12 Monaten

Hi Jorge, Thank you for taking the time to write this review! It makes me so happy to hear you are finding value in our key features and support service! Most importantly love to hear we have helped simplified operations for your team and its helping with the day-to-day. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Tanya R.
Office, It Manager in Kanada
Transport/Güterfrachtverkehr/Schienenverkehr, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Our experience with Textline

5 vor 11 Monaten

Kommentare: Our experience was great. [SENSITIVE CONTENT HIDDEN] was fantastic to deal with. She checked in with me periodically to see if I needed help or training, I never had to seek her out. The great thing is, the software was so easy to use, I had very little questions.

Vorteile:

Textline was so easy to use. It made contacting clients with updates more efficient. And we found we got faster responses when texting clients, than calling clients. We also were able to have our employees keep their personal phones for personal use because of using Textline. The phone app options was also wonderful as we were able to see any emergency texts that came in after hours.

Nachteile:

Price was a bit high, but we saved time, so money well spent

Antwort von Textline

vor 11 Monaten

Hi Tanya, Thank you for taking the time to write this review! It makes me so happy to hear you were able to save time using Textline! We love to hear all the wonderful things you have been able to accomplish with your excellent team and helpful tools like Textline. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Jill C.
Retention Marketing Manager in USA
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to use and great customer support

5 vor 2 Jahren

Vorteile:

We use SMS to communicate with our customers and Textline's platform is user friendly and easy to navigate. I think something that really sets them apart from other text services we've used the past is the support we receive from the Textline team. On a few occasions, we've expressed interest in certain capabilities and features we'd like to see within the product and, in our experience, they truly listen to feedback and try to implement those features if possible. I have been recommending it to anyone that has been looking for an SMS platform and will continue to recommend!

Nachteile:

We would love if the reporting features for automated texts was a little more robust. Other than than, there aren't too many cons and highly recommend this product!

Antwort von Textline

vor 2 Jahren

Thank you for taking the time to write this review! It makes me so happy to hear our support and care for our customers sets us apart! We value your support and we're always open to hear your feedback. We look forward to sharing updates on our API and Zapier integration to help with automated texts, coming soon! Happy Texting! Nancy from the Textline Team

Adina T.
Account Manager in USA
Immobilien, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Amazing product

5 vor 2 Jahren

Kommentare: Great service and amazing product which all of the users love!

Vorteile:

I love the ease of Textline. The app is very user friendly too. IT has helped us open up the communication with our residents.

Nachteile:

price -the cost was too high for us to use it company wide