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Über Zoho SalesIQ

Ein All-in-One-Tool zur Kundenbindung mit Live-Chat, Tracking von Website-Besuchern und Analysefunktionen.

Erfahre mehr über Zoho SalesIQ

Vorteile:

Advanced chatbots can be build with different service providers. Integrations with multiple messenger apps possible and thus customer engagement is possible from a single window.

Nachteile:

Lastly, after the chat is over, a copy of the chat is emailed to the customer but it says "powered by zoho sales iq" at the bottom which ruins the effect here.

Bewertungen zu Zoho SalesIQ

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,1
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,3/10

Zoho SalesIQ hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 92 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (92)

Peter
Peter
Co-Owner in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Huge Bang for Your Buck (Get on the Chatbot Bandwagon!)

5,0 vor 5 Jahren

Kommentare: We use it every day. I love the tracking it gives our digital marketing efforts. We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased.

Vorteile:

Very cheap (especially when factored in as part of Zoho One) Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up) Integration with CRM + Desk is glorious Mobile app works great, so I can always respond to chats wherever I am

Nachteile:

I wish that chatbot development was a little easier. Still, it's absolutely worth it!

Mario
Owner in Deutschland
E-Learning, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Sales IQ is real time website engagement

5,0 vor 3 Monaten

Kommentare: It runs all the time. If you would cut it off my website, there would be missing a very important part that helps to analyze the content. And easy to use for visitors.

Vorteile:

You can see what visitors do on your website and you can get in contact with them to bring information or help

Nachteile:

To use the full potential (and this is gigantic) of Sales IQ, who have to do a lot of homework (learning, practice)

Murat
CEO in USA
Medizinische Geräte, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great platform for great price

5,0 vor 2 Wochen Neu

Kommentare: Great, easy to use, easy to setup platform.

Vorteile:

Live monitoring ob mobile, apple tv and desktop clients.

Nachteile:

ChatGPT integration is not great and expensive.

Chris
Sales Manager in USA
Einzelhandel, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Zoho Chat

3,0 vor 4 Jahren

Kommentare: Seamless chat service for our customer service and sales agents.

Vorteile:

Ease of implementation and ease of use. Very little coding needed to add to existing website. Customers can get outside office hours email.

Nachteile:

The customer support is severely lacking. Will schedule video calls and then send emails 3 minutes after the initial start time stating they can't join because they are too busy.

Ed
Studio Owner in USA
Fotografie, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great visitor tracker and front-end communication for my site visitors

5,0 vor 3 Monaten

Vorteile:

The live chat is fantastic and critical for quick deals when customers are most primed to book. They feel great about getting instant answers or directions around the site. They feel they are being attended to and cared for. Further, with Zobot chatbot set up, I can also delegate answering quite a few questions about my policies and experience. It can also be connected to my Facebook business page inbox and Instagram DM! This saves me a ton of time! With some effort and intelligence on my side, I can also track or even identify the repeated visitors, see what interests them the most, and assess how likely they are to close a deal. Lastly, all that info is integrated into Zoho CRM for an overall picture of my clients.

Nachteile:

Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side. Next, live chat may mess up the names in CRM for the recognized leads/contacts. Lastly, some of the user/device data seen during the live visit disappears after the visit. I wish there were more control over the data that is collected but remains untapped by the admin.

Kevin
Product manager in UK
Internet, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good tool integrated in the Zoho suite

4,0 letztes Jahr

Vorteile:

Easy to integrate. Good that it's connected to the CRM part and there are lots of customizations possible inside.

Nachteile:

The chat window is not very customizable and reporting is not easy to manipulate.

Rahul
Rahul
Manager in Indien
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A product what makes customers smile and connect

4,0 vor 2 Jahren

Kommentare: Best in class product. Tracking leads, handling chats manually, using bot is very simple and easy. Amazing product. Recommend to all.

Vorteile:

We are using it since more than 3 years now. They have improved a lots and many things are beta versions. Chat bot is an amazing thing, we can build on no code solution. Pre build reports are value add

Nachteile:

Customer support should be improved. We may not require all the time. But this has to taken care.

Sandra
Consultant in Südafrika
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

BET: SaP / Microsof/ SAGE will Buy zhoo inevetably cause thay are that good.

5,0 vor 9 Monaten

Kommentare: I rate the product I rate the team behind. I refer them

Vorteile:

Proactive reach out,, tracking the visitor , the ability to swith bet2een channels effortlesly/ The ability to voice and remote support from that widget like a breeze.

Nachteile:

I would never get Full credit for discovering them.

Gerardo
Gerardo
Product Manager in Mexiko
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A good tool for attend your leads

4,0 vor 7 Monaten

Kommentare: We catch all the end customer's requirements no matter the hour or day when they make contact.

Vorteile:

We can integrate it with any chatbot that supports webhook integration. In that way we can increase the options to communicate with our end customers and that's not necessary make the contact within operational hours, the end customer can write at 10:00 pm and the chatbot will answer the questions and notify us regarding that requirement with all customer's data (phone, company, product, etc.).

Nachteile:

The native chatbot (ZIA) works only in english but must of our end customers speak spanish, then we need to pay an external chatbot license.

Natalia
Natalia
Customer success specialist in Neuseeland
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

It's a great way to interact with our customers as CSM

5,0 vor 3 Monaten

Vorteile:

We have customers across the globe. Sometimes, I am not available during their working hours, as their customer success specialist. The chat allows them to reach out to our team, many people take turns replying on the chat. The chats integrate with Zoho CRM and I can see the questions they asked on the chat it's easy to use, I can have it on my phone too.

Nachteile:

I find a bit hard to find a chat I just closed, but it's a minimal thing.

Neil
Sales Consultant in USA
Sicherheit & Untersuchungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Intuitive interface and a great way to generate customer leads

5,0 vor 5 Jahren

Kommentare: In today's business, monitoring website visit has been increasingly important in improving business brand image, helping achieving more efficient business operation and understanding potential customers. Being able to monitor what web page customers look at also makes our marketing and technical support team more efficient. Marketing team can gather data and find our most popular products while technical support team can increase efficiency by uploading the most commonly asked technical questions.

Vorteile:

Sales IQ has been great for my business. It has an intuitive interface and it is a great way for me to generate leads and acquire potential customers. Sales IQ gives live status of our customers so we know what website page they are reading and what products they are interested in. By knowing this information, it makes our sales team more efficient in assisting customers with their specific needs.

Nachteile:

This may not be the issue of Sales IQ but internet issue. A few of our international customers had trouble using the live chat consistently, but this might be the issue of their internet instead of Sales IQ platform.

Nakato
Director in Uganda
Bekleidung & Mode, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Professional tool for business communication

5,0 letztes Jahr

Kommentare: I use the tool to offer customer support service online since it is faster and easy to implement, comes with call feature that does not need any number connecting hence increasing ROI

Vorteile:

Instant notification feature helps me not to miss any chat from customer on both the web application and the mobile application, this is great for me to jump into a chat with a client immediately they request a chat and improves customer efficiency

Nachteile:

The tool offers limited integrations for social media as most as Instagram is still under beta, and they do not support twitter integrations currently

JOHN
CEO in UK
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Sales IQ from ZOHO is good!

3,0 vor 5 Jahren

Kommentare: Good program for reaching out and chatting to live traffic on the website! Cant argue with that! It's very good at what it's designed to do.

Vorteile:

Easy to use. Low cost. Easy to setup / integrate.

Nachteile:

Clunky backend to admin (it's not intuitive where you update the system settings). Chat emails sent to clients via zoho email address (not branded / my domain) Chat email transcript template is ugly.

Balkrushna
CTO in Indien
Lebensmittelproduktion, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Quick and Easy to get Started

5,0 vor 2 Jahren

Vorteile:

No coding/programming knowledge required to set up codeless bot. Advanced chatbots can be build with different service providers. Integrations with multiple messenger apps possible and thus customer engagement is possible from a single window. Answer bot is an easy ML bot using resources provided.

Nachteile:

Visitor reports is limited to 1000 records.

Prasad
Digital Marketing in Indien
Finanzdienstleistungen, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good tool for customer support & lead generation

5,0 vor 5 Jahren

Vorteile:

The tool delivers what it says it offers. Good customer experience and good agent experience. The tool has been getting better with the availability of new features The support team at salesiq is quite responsive.

Nachteile:

It is not very customizable, to a larger extent you can only use what is offered to you by the tool.

Yanelis
Assistant in Panama
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

It is excellent to know who are visiting your page.

5,0 vor 6 Jahren

Vorteile:

I like to know the time a user spends in a section of my website. It's interesting because you can see that person's interest and offer help.

Nachteile:

I dont have nothing to complaint about. I always see improvements. Maybe the price can be a little better but what they offer, it's worth it.

Shaun
CEO in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Need to fix iOS SDK and or API

2,0 vor 5 Jahren

Vorteile:

We like that chat is available on mobile and web. Also nice that it ties into our CRM

Nachteile:

Way too many crashes in our apps. SDK and/or API needs improvement. This is particularly true in iOS. This leads to a terrible user experience.

Kris
Kris
Natural Health Consultant and Coach in USA
Verifizierter Nutzer auf LinkedIn
Umweltdienstleistungen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Live Chat is Quick, Easy to Use and Great for Lead Generation

5,0 vor 5 Jahren

Kommentare: The scheduling makes it easy to manage the system and user requests are easy to fulfill. It integrates well with Zoho CRM.

Vorteile:

I liked the quickness you can check out what pages you customers are viewing and what page source referred them to your site like Google Ads or organic search. It allows you to trigger them and after giving some value, you can convert them into leads.

Nachteile:

The software might be improved to not interrupt other functionality on the site. For example the chatbox popped up and stopped someone from filling out a pop-up contact form, although it might be rare this would happen.

Jorge
Insurance Broker in Panama
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Learning to improve customer service

5,0 vor 6 Jahren

Kommentare: Close visites monitoring, better customer service.

Vorteile:

It is excellent for a very complete detail of the visitors. Know their origin, the time they dedicate to the site, great. By offering help you realize that you can improve your website content according to the visitors needs.

Nachteile:

I think that the least I can like is that time is not enough to take advantage of all the features that this software have.

Guillaume
CEO in Schweiz
Personalwesen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to use and accurate

5,0 vor 5 Jahren

Kommentare: Great positive experience with SalesIQ, I already started to recommend it to a couple of entrepreneurs...

Vorteile:

The best part of SalesIQ is the easiness in implementing it on different websites and having one and only one app to manage them all! The personalization of the chat is easy and good looking...Everything is perfect!

Nachteile:

The only thing that could be done better is the registering of a chat user directly into the Zoho CRM database. And maybe also a better identification of a visitor depending on the website he is visiting.

Jacob
Jacob
CEO in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great way to connect with your customers

5,0 vor 6 Jahren

Kommentare: Never had any customer complaints and Zoho is always friendly when I contact them with my questions and concerns.

Vorteile:

Great software and has lots of great features so you can connect with your customers. My customers are always pleased with their chat experience and I appreciate the Sales IQ Product

Nachteile:

The only thing I would change for the software is to have a video option where the user can video chat directly with the chat representative and also share their screen

Jose
Insurance broker in Panama
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Close follow-up

5,0 vor 6 Jahren

Vorteile:

I like to know who is returning to my website and where they spend most of their time. Additional I can offer help.

Nachteile:

I would like this software to be bundle in a package to improve costs. I do not know how to explain a way of more automated process but then it would be like a robot.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to use and really helps business!

5,0 vor 5 Jahren

Vorteile:

We added this to our site in only a few minutes, and we immediately saw results. We started getting messages from potential customers right away. We love that there is a mobile app so we can answer messages from customers away from the computer

Nachteile:

Seems to slow down our site a little bit. But ultimately I think the benefits outweigh that.

Javier
Cloud/MSP Technician in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Zoho sales iq makes it easily to track visitors

5,0 vor 7 Jahren

Vorteile:

I love how this software integrates with the rest of the zoho suite. It is also free for the basic functions in which we use it. It was easy to setup and looks great.

Nachteile:

I wish that you can filter the visitors by when the last made a visit to the website. Besides that everything rocks!

Eduardo
Eduardo
Partnet in Mexiko
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Value - Quality chat softwate

4,0 vor 7 Jahren

Kommentare: Very good software, so far I have had an excellent experience, it is very simple to use and the analytics of the visits are excellent help to generate leads.

Vorteile:

Ease of use, and visitor website analytics, free plan ti try out

Nachteile:

a bit confusing to set up some features