tawk.to Erfahrungen

The best Live chat

Kommentare: Tawk.to is a very good livechat and the back office is easy and intuitive to use.

Vorteile:

Tawk.to is the perfect software for a digital company like mine. As well as live chat, it allows you to build up a knowledge base to guide customers through most processes.

Nachteile:

I've noticed that the sound notification doesn't always emit the arrival of new customers on the livechat when there are a lot of processes running on the computer or when the connection speed is sometimes low.

Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP.

Kommentare: Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more.

Vorteile:

Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis.

Nachteile:

Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client.

Using it everyday, great for livechats

Kommentare: Good for live chats, but lacks some ticket management features.

Vorteile:

We mainly use it for their live chat feature, but we're also happy with the traffic notifications.

Nachteile:

Some traffic gets disconnected from their country, so their country data is gone and a default worldwide icon appears.

Very good for someone who's just starting out

Kommentare: For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

Vorteile:

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

Nachteile:

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

The Best Bang for your Buck on the Market

Vorteile:

Theres not much not to like about this company! Their chat is great, has a ton of add on functionality if you want it, but if you want bare-bones its able to to that for you as well. I was hesitant coming into a company that i had never heard of before but this thing, given its price and its robust list of great features makes it unbeatable.

Nachteile:

Customer service is a bit slow at times if im being honest.

Tawk to for live support

Kommentare: Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Vorteile:

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Nachteile:

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

A Flexible Chat Option

Kommentare: Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.

Vorteile:

I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software.

Nachteile:

The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend.

Tawk.to for tracking solutions

Kommentare: Before our potential customers had to email us for any question that they need an answer but now they can get in touch us easily and faster which helps us to satisfy them.

Vorteile:

Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage.

Nachteile:

Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast.

Easy to integrate livechat

Kommentare: Very good for integrating livechat into websites. You should try it

Vorteile:

As a developer, tawk.to is the website I use most to integrate livechat into my clients' websites. What's more, thanks to its plugin, it's easy to integrate into Wordpress websites.

Nachteile:

On low-performance computers, I've already missed a livechet after a certain period of computer inactivity.

Online chat

Vorteile:

Great solution for your eshop. It works as it should. The free version can also be used. I used free for a long time, but I have passed to paid.

Nachteile:

I am satisfied with everything. everything works.

Powerful and effective customer service platform

Kommentare: Overall, I'm very happy with Tawk.to and would highly recommend it to anyone looking for a free live chat software solution. The setup was easy, the features are great, and the customer support is top-notch. If you're looking for an efficient way to provide real-time customer service, then Tawk.to is definitely worth a try.

Vorteile:

The best part about Tawk.to is that it offers real-time customer service and feedback. I was able to set up a chatbot that allows customers to ask questions, provide feedback, and get help right away. The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs.

Nachteile:

Tawk.to is a customer service platform, but unfortunately it has a few drawbacks that can detract from its overall usability. Firstly, the user interface is quite basic and outdated, making it difficult to navigate around efficiently. Additionally, there are limited customization options in terms of design and layout which may be off-putting for some users who are used to more modern interfaces. There is also no mobile app available, meaning users must access the platform via their browser on their computer or phone. Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating.

It is a great tool when you are starting your business!

Vorteile:

I used it for a long time under the free version, which does the job. It helped me to increase my sales and to upgrade the user experience, and support.

Nachteile:

It happens from time to time, that the solution is crashing, it shows multiple empty visitors, or you are unable to see the chat history. The availability is my main concern. I decided to switch to premium service when my business was more mature. I recommend the service for the initial building of the sales funnel and customer support, when you have limited funding.

Friendly Messaging Application

Kommentare: I can easily interact with live users or visitors on my websites.

Vorteile:

It primarily includes everything needed for a live chat function. It can be easily integrated into websites. You don't need to be a programmer to use this tool. It also monitors the real and live visitors of a web page.

Nachteile:

There is nothing to dislike for me. The application is perfect for its purpose. I just hope they can have a paid version so as to compete with Zendesk Chat.

Awesome and easy to install chat support system

Kommentare: This software has helped me generate more sales from my website as I am directly able to chat with potential clients the minute they arrive on my website.

Vorteile:

For a startup with small funds it was difficult to afford expensive chat systems on our website but this was one thing we absolulely needed as customers wanted to talk to a human when they got to our site. Tawk to solved this so efficiently. Not only did they provide this service for free (yes there is a paid tier also and one where they provide you with CC agents). Their chat widget is extremely easy to install, supports wordpress and customizable. To top it all they even provide an Android app which I use when I am travelling to talk to visitors on my website.

Nachteile:

There is an issue with their mobile app as it does not always notifies you when someone is on the site. Though this is not a common occurance, still its not non-existent either. Another thing is that their web dashboard is a bit cluttered, atleast that is how I feel. They could give a little thought to the UI and UX of their website’s dashboard.

Tawk about a good product!

Kommentare: it got us started with these tools and helped us see the value in a live chat on our website, by far the best starter tool out there.

Vorteile:

It's free to get started and it has some killed features the other tools charge an arm and a leg for, It's simply the best option for a free, first time chat tool user - Loved it for months and it's value will make sure I suggest it to others.

Nachteile:

it doesn't keep up UI and ease wise compared to paid tools - It's very one chat focused where other tools I can handle 5-10 chats at a time and it's easy to keep track of, the blocky UI here makes it hard and the agent assingment system is a big buggy when more than a few people can repond to any ticket.

Decent Website Chat Integration

Kommentare: I implement Tawk.to on client websites. The main challenge is getting users to understand the dashboard and how it is connected to the website. Other than that it's a great app.

Vorteile:

It's free to install and use, as well as easy to set up. A free plugin for my content management system. Allows multiple chat agents on a single account. Highly customizable frontend interface so that chat bubbles can match website branding. The mobile app allows you to respond to website visitors quickly.

Nachteile:

The Tawk.to dashboard requires a separate login. In some cases, it's it would be better if it used the website content management dashboard. The Tawk.to dashboard can be challenging for new chat agents.

The best option for an online chat on a website

Kommentare: This tool has been very helpful, what has helped us the most is the option to generate tickets, because when a problem occurs with support we can send a ticket to the right department so they can solve it.

Vorteile:

This tool has been of enormous help for our company, it works perfect to have online contact with people who enter my website, I can see the IP, the country, the web page where they are browsing, I can save their data in case they visit my website again in the future. It is a very good tool.

Nachteile:

The operation is excellent, but I think they should add some option to visually improve the chat widget, as it has the same interface, we would like to use some design a little more modern and minimalist, but otherwise it works excellent, the chat is good.

Valid free alternative to expensive softwares

Kommentare: It works, it can be easily customized, it is very easy to be in contact with our possible clients and to answer to all those who just need information. It can be installed very quickly trough plug-ins and it's something that can be done in a couple of minutes without a knowledge of coding or whatsoever.

Vorteile:

I liked most that it's free but super professional! When I needed help there was always an assistant via live chat available and the problem was solved in a few minutes.

Nachteile:

Sometimes it's difficult to use it on a mobile. I prefer using the desktop version when I'm at work because it works perfectly but some colleagues who go round and need the mobile version had some difficulties.

Free Website Integrated Plugin for Chat with Visistors

Kommentare: I was search a lot for free chat plugins while I start my own website at least I founded tawk.to and I was satisfied on it. I used it for a long time on my site as I run my site. I am happy with this plugin and its service providers.

Vorteile:

Tawk.to is a free chat plugin which you can use for chat with your customers or visitor at any plate form or your own build html or php website. Tawk.to has a simple dashboard with easy control and also provide easy customization environment. I was used for long time this plugin on my site.

Nachteile:

There some limitation in Tawk.to plugin e.g. limit of users in free version and back links but I my personally though is that this is not matter because the quality of service is better than other chat service providers.

Easily offer customer support from anywhere!

Kommentare: Tawk.to has filled a staffing gap for us by allowing us to do support from anywhere at any time. It has expanded our client base and allowed for more productivity and customer satisfaction.

Vorteile:

I love that I can use it anywhere I have a device. I can answer questions on my website that customers and potential customers need to know. I have been able to save a ton of time by answering multiple live chats at a time and providing support, eliminating a staffing gap that we had.

Nachteile:

Sometimes it can get a little buggy and ping my device multiple times, especially if I am on a mobile hotspot. I think it is mostly due to connectivity issues and not directly with the software.

Superb free web-chat tool

Kommentare: Having a web-chat is an important part of running a client facing business. Tawk.to is a simple and effective tool to allow us to do this, and it is also free!

Vorteile:

Tawk.to is very easy to implement on websites. The design is very pleasing to the eye, and for clients is not obtrusive - it doesn't take too much away from the flow of the website. From the user point of view, logging in and chatting is simple and everything works how you would expect it to - fantastic for a free solution. I really like how we can add names for clients and know when they return to the website and chat with us again.

Nachteile:

The tracking tool is confusing and doesn't really display statistics clearly. Secondly, when we have an automatic reply to a message, the chat is marked as unanswered - this sways our statistics.

The Best Chatting System For Business

Kommentare: They have a free version and also a paid version and you can add it to your desired CMS either Wordpress, Magento. Easy to setup for beginners also.

Vorteile:

I have been using Tawk.to for the past 3 years now. They are the first chat app system that I ever know that implement an auto-respond whenever you're not online. You add a chat to your website and let your customers talk to you live. Either on your eCommerce online store website or company website.

Nachteile:

With this website, you can convert your traffic to paying customers. Get a full detail of where they chatting from, the current page they are on your website and also transfer them to another support team.

Freemium App That really worthed

Vorteile:

Free live chat and no maximum agent and unlimited chats

Nachteile:

ticketing system for offline message is not quite good

Its efficient and awesome product

Kommentare: My experience with tawk.to is awesome. The free application which we can integrated easily on our portal is really awesome feature which enables us to be connected with site visitors and momentum of our website. I have recommended this software to many. Keep it up team tawk.to! thanks.

Vorteile:

I liked tawk.to product which is really awesome and nice offering. Its easy to use and integration on website is very simple. It offers mobile apps also which makes our life easy to respond customer queries easily. After implementing this product, we have become very attentive to customers. its interface is also very intuitive. its other features like visitors tracking on our website is also really awesome.

Nachteile:

The chat feature on website sometime becomes deceptive to website visitors. The widget customization part sometime may be complex for layman. Now after using this application, i missing advance AI part in this application.

A good all round live chat service.

Vorteile:

Probably the best ting about tawk.to is that it is completely free, it doesn't matter how many agents or websites you need it's free. It's really easy to use & set-up/installation is easy to.

Nachteile:

I find that the addons can be quite expensive, especially since you have to purchase them on a per widget basis rather than per account. Also the Woocommerce/Wordpress widget could do with some improvements to keep it inline with the Shopify widget as it's missing basic features such as customer & order look up, the abilit to edit/cancel orders. All of which are available in the Shopify version.